Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part A

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Skype on TV
User Guide 0.1
2
Table of Contents
Table of Contents
Welcome & About Skype on TV. .  .  .
Get to Know the Parts.  .  .  .  .  .  .  .  .  .  .  .
Camera.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Adaptor Box. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Remote.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Setup.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8
What You’ll Need to Get Started .  .  .  .  .  .  .  .  .  . 8
Camera Setup.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
TV Top.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
Flat Surface .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9
Connect the Cables .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 11
Power Up. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13
Activate. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Remote Pairing .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Terms of Service .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Connect to Your Home Network .  .  .  .  .  .  .  .  .
Ethernet Connection .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Available WiFi Networks .  .  .  .  .  .  .  .  .  .  .  .
Hidden WiFi Networks.  .  .  .  .  .  .  .  .  .  .  .  .  .
WPS-Capable Routers. .  .  .  .  .  .  .  .  .  .  .  .  .
Time Zone.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
System Check.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Resolution Check .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
TV Signal Check.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Camera Check .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Microphone Check .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Set Volume.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Comcast Sign-In .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Skype Sign-In .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Sync Contacts.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Activation Complete.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
© 2011 Comcast. All rights reserved.
14
14
14
15
15
16
17
19
19
20
20
20
21
21
22
22
23
24
24
Profiles .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Sign In .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
New Profiles .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
My Profile .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Update Status .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Update Your Mood.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Your Contacts’ Information.  .  .  .  .  .  .  .  .  .  .  .  .
25
25
26
27
27
29
30
Calls and Chats .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Make a Video Call .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Make an Audio Call .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Have a Text Chat .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
Incoming Calls and Chats.  .  .  .  .  .  .  .  .  .  .  .  .  .
Call Waiting.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
31
31
34
36
37
39
Features.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 40
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 41
Available. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 41
Suggestions.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 42
Pending .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 43
All Contacts .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 43
Favorites .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 44
Add Contact.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 44
Custom Groups. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 46
Find a Contact .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 46
Recent .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 47
Notifications .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 48
Settings. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 49
Profile Settings.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 49
System Settings .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 54
Glossary.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 59
Disclosure & Terms of Service .  .  . 61
Welcome & About Skype on TV
Welcome!
This User Guide is where you’ll find answers to questions along with easy to follow, step-by-step guidance
on how to set up and use Skype™ on TV in your home. Learn how to maximize the full potential of every
feature, make a call or text a friend—everything you need to know is right here.
Have a question? We may have already answered it in the FAQ section on page 59.
Need a quick overview? Check out the Glossary for a rundown on all the equipment and terms on page 60.
If you have questions that aren’t answered in this User Guide, please visit http://trials.comcast.net.
For additional support, please call the appropriate number below.
• Set-up and Activation: 855-417-9342
• Post Activation: 877-704-7713
About Skype on TV
Skype on TV delivers high quality, face-to-face video calling right to your TV. Enjoy unlimited video and audio
calls—even text chats—without a computer, without opening a browser. It’s the next best thing to being
there.
• Connect with Skype users anywhere around the world–family, friends and colleagues–with HD video/
audio calls and text chats. Now you’ll never have to miss a milestone moment.
• Once signed-in, you can accept (or decline) calls while you’re watching TV. You’ll see you who is calling
and how they want to connect—by video, audio or text.
• Works seamlessly with your XFINITY contacts.
• The Emergency Alert System (EAS), the national public warning system, only broadcasts in TV mode
(not during calls or chats).
• Data used while enjoying Skype on TV counts toward your Comcast monthly Internet bandwidth usage.
4
Get to Know the Parts
Get to Know the Parts
Camera
• High-Definition Video Resolution (720p at 30 fps)
• On/Off Indicator
• Digital/Optical Zoom Lens with Shutter
• Built-In Directional Microphones
• Adjustable Clip for Secure Placement
For camera placement, see Camera Setup on page 9.
Front of camera
Lens with Shutter
Shutter closes
when camera is off.
Microphones
Microphones
On/Off
Indicator
Glowing LED indicates camera is on.
Clip
Adjust for
placement.
Get to Know the Parts
Adaptor Box
• HDMI Connections Between Set-Top Box and TV
• Integration with Skype
• Dual-Band 802.11n WiFi
• New Message Indicator (currently not available)
• Ethernet-Ready for Wired Connection
• WPS-Capable for Wireless Setup
(currently not available)
• Digital Audio Output
• SD Slot for Viewing Media
(currently not available)
• Audible Notifications
Top of adaptor box
WPS
WPS
Use for WiFi setup with
WPS capable routers
(Currently not available).
SD Slot
Use for viewing media
(Currently not available).
Ethernet
Front of adaptor box
Camera
Audio
Reset
Back of adaptor box
SD Card
Power
HDMI
Network Indicator
Message Indicator
Power
Glowing LED
indicates connection
to home network.
Glowing LED indicates
new messages
(Currently not available).
Glowing LED indicates
adaptor is on.
HDMI
Cable In
TV Out
Messages
Cable In
Network
Ethernet
HDMI
HDMI
TV Out
Reset
Camera
USB
Audio
USB
Power
Power
(Currently not
available)
Helpful Hints for the Adaptor Box
• There is no On/Off indicator light. The Power LED remains lit when plugged in.
• The WPS button (currently not available) is used for pairing Skype on TV with your WiFi network,
and will only work with WPS-capable routers.
• Please be aware that digital audio can run through your digital audio receiver, but digital video
must be connected directly from your box to your TV.
• The Reset button is recessed to prevent accidental pressing. The Reset button has two functions,
depending on the length of time held:
- Normal Reset - Insert a thin object and hold the Reset button for 2-5 seconds to 		
reboot the adaptor box and keep your personal settings.
! Factory Reset - Insert a thin object and hold the Reset button for 15 or
more seconds to delete ALL personal settings and restore the adaptor to the default
factory settings.
6
Get to Know the Parts
Remote
• Radio Frequency (RF) Remote
• (2) CR2032 3V Lithium Batteries (pre-installed)
Front of remote
LED indicates
key press
Use to pair remote
Switch profiles
Return home
Close and return to TV
Accept incoming calls
and access contacts
End call and ignore
incoming call
Place call on hold,
mute mic and pause
camera
Select current option
and navigate
left/right/up/down
Change screen layout
*Adjust volume
Zoom self-view and
pan/scan to adjust
video
See self-view
Mute microphone
Mute call
Pause camera
Rewind
Fast forward
Play and pause
Helpful Hints for the Remote
• Unlike other remotes, you don’t need to point the RF remote towards the adaptor box.
• Use the Left arrow
• VOL
to go back to the previous screen.
adjusts the sound level for Skype on TV only and does not affect your TV volume.
• Press Sound
• Press Mic
• Press Video
to toggle on and off sound from the caller.
to toggle on and off the microphone for the caller to hear you.
to turn off (and on) your video during a video call.
• Play/Pause
/Fast Forward
not available at this time.
/Rewind
voicemail buttons are
Get to Know the Parts
Back of remote
Battery
compartment
Unlock
Press Unlock to enable
keyboard typing. Pressing
any key on the front locks
the keyboard to prevent
accidental typing.
ALT
Press ALT for characters in
blue—i.e. press ALT then Q
for 1. You will need to
press ALT for each
character.
Helpful Hints for the Remote Keyboard
• Always press the Unlock button before typing to enable the keyboard. The Unlock button
prevents accidental typing when you’re using the front of the remote.
• If you accidently press a button on the front of the remote, you’ll disable the keyboard on the
back. Press the Unlock button again to enable remote keyboard typing.
• Press and hold a key to display any available special characters. For example, press and hold
e for è, é, ê, or ë. (Not available at this time)
• The ALT key must be pressed before pressing a blue character every time you enter a character.
Holding the ALT key down while pressing multiple blue characters in a row will not work.
8
Set Up
Set Up
What You’ll Need to Get Started
• HDMI-Capable Comcast set-top box and HDTV
• Internet  connection with at least 1.5 Mbps simultaneous upload and download speeds
(check your speeds at http://speedtest.comcast.net)
Comcast Account
• You must use your primary Comcast ID for activation.
• You can add up to six more secondary Comcast IDs, in addition to the primary Comcast ID.
• To add more Comcast IDs to your primary account, please visit  http://customer.comcast.com
(sign In with your primary Comcast ID > Users & Settings > Manage My User Accounts >
Create Secondary User).
• To learn more about primary and secondary Comcast IDs, see Profiles, on page 25.
- Primary Comcast ID
- Password
Skype Account
• You will link your primary Comcast ID to a Skype account during the TV activation process.
Each unique combination of a Comcast ID and Skype account is called a profile. Learn more in
the section, Profiles, on page 25.
• If you don’t have a Skype account or need to create a new one, you can do so during activation
on your TV.
- Skype Name
- Password
Home Network
• If you choose to connect to your WiFi network, you’ll need the following information. If you have a
compatible router with WiFi Protected Setup (WPS), your WiFi network will be automatically detected.
(WPS is currently not available)
- Network Name (SSID)
- Network Password (Key)
- Security Encryption Method (for hidden WiFi networks only)
Helpful Hints for Getting Started
• Secondary Comcast IDs cannot be used for activation. You must use your primary Comcast ID.  
For more information on Primary and Secondary Comcast IDs, see URL.
Set Up
Camera Set Up
The XFINITY® camera can be placed on top of your TV screen or on a flat surface
(like a TV console). The recommended viewing distance is 5’ - 12’. The camera should
not be used near strong magnetic fields.
TV Top
a) Place the front of the camera on top of your TV, with the bottom lip resting just below the
top of the screen.
b) Push the clip down until it touches the back of the TV and the camera is secure.
c) Pivot the angle of the camera and adjust to capture your preferred viewing area.
TV Top
Back of TV
Flat Surface
a) Hold the camera with the lens facing towards you and adjust the clip’s rubber bottom, as shown.
b) Place the camera on a flat surface with the lens facing the viewing area. Hold the rubber bottom in place
while pivoting the angle of the camera to capture your preferred viewing area.
Flat Surface
10
Set Up
Helpful Hints for Set Up
• The camera’s broad angle will give you the ability to relax across the room while enjoying
conversation. Run the Camera Test (during the TV activation or go to Settings > System
Settings > Video Settings at any time) to see what area will be captured during a video call.
• Position table/standing lamps in front of you to avoid appearing silhouetted.
• Turn down overhead lights and position a secondary table or standing lamp in front of you to
avoid having to turn overhead lights all the way up.
Important Note for Wall-Mounted TVs
• Make sure the combined weight of the camera (8.81 oz.) and TV does not exceed the maximum
rating for your wall mount. Check the wall mount manufacturer’s manual for the maximum
rating. The camera clip is not compatible with all TV wall mounts. For wall-mounted TVs that
have been installed flush with the wall, camera placement on your TV is not recommended due
to space constraints which may result in damage to your TV or the camera.
Important Note for Fireplace-Mounted TVs
• The camera is not intended for use in high-temperature locations, such as above fireplaces.
Set Up
11
Connect the Cables
The steps below may differ slightly depending on your media setup, but the equipment order should
remain the same.
12:30
Messages
Set-Top Box
Power
Network
Messages
SD Card
Power
TV
XFINITY® Adapter
a) Plug the provided HDMI cable to your set-top box and the other end to the HDMI Cable In
port on your adaptor box.
b) Plug a second HDMI cable (not provided) to the HDMI TV Out port on your adaptor box and the other end
to one of the available HDMI ports on your TV.
c) Plug the camera cable into the Camera port. If the camera cable is not long enough to reach the
Camera port, connect a USB extension cable (not provided) to the camera cable.
d) Decide if you want to connect to your home network using a wired Ethernet cable or WiFi connection.
• Ethernet connection: Plug a CAT-6 Ethernet cable (not provided) to the Ethernet port on your adaptor
box and the other end to an available port on your modem and/or router.
    • WiFi connection: Skip this step and follow the instructions when you activate on your TV.
e) If you’re using an audio receiver, disconnect the SPDIF (Optical Digital Audio) cable going to your set-top
box and plug it into the Audio port on the adaptor box instead.
f) Connect the power adaptor to the power adaptor cable
Plug the power adaptor into the Power port on the adaptor box and the power adaptor cable to an
electrical outlet. There is no actual power button on your adaptor box so this power cable is the only way
to turn the system on and off.
g) Using your TV remote, select the same HDMI input to which you connected the adaptor box.
12
Set Up
HDMI
12:30
HDMI
Messages
Power
Back of
Modem if
using Ethernet
Back of TV
Camera
Digital Audio
Receiver
Outlet
OR
Not
available
at this
time
Power adaptor (1)
TV Out
Cable In
HDMI
Ethernet
HDMI
Camera
USB
Power adaptor cable (1)
Audio
HDMI cable (1)
Set Up
13
Power Up
If you need help with set up, please call 855-417-9342.
a) Plug the Power adaptor into the Power port on the power adaptor cable to an electrical outlet. There is
no actual power button on your adaptor box so this power cable is the only way to turn the system on
and off.
b) Turn on your TV, set-top box and audio receiver (if you have one).
c) After turning on your devices, you’ll see a black screen.
d) In a few minutes (up to 15), you’ll be greeted with a Welcome screen.
! Please don’t unplug or reset
the adaptor box before you see this
screen. If you do unplug or reset before
activation is complete, the system
will restart from the beginning of the
setup process.
Helpful Hints for Powering Up
• The power adaptor is made up of two pieces that join together. There is no actual power button
on your adaptor box so this power cable is the only way to power the system on and off.
• If needed, use a USB extension cable (not provided) to add length to your camera cable.
• Use the HDMI cables to connect your set-top-box and adaptor box to your TV.
• The HDMI cable must be connected directly to the TV and not sent through a video receiver.
14
Activate
Activate
If you need help with activation, please call 855-417-9342.
Follow the onscreen instructions to activate. The tips in this section will help you complete the process.
Remote Pairing
a) Begin the activation process by pressing
the Setup button to pair the remote
included in the box with the adaptor box.
(Note: If you haven’t already done so,
pull the tab from the remote’s battery
compartment before using.)
b) Flip the remote to the keyboard side.
c) Press the Unlock button to
enable typing.
d) Use the keyboard to enter the 3
letters displayed.  (Note: The letters on
your TV screen may be different from the
example shown below.)
Helpful Hints for Remote Pairing
• Press the Unlock button on the remote before you begin typing. Note: Accidentally pressing any
key on the front of the remote will lock the keyboard. See Get to Know the Parts: Remote
on page 6 for keyboard tips.
• If you type an incorrect letter, the screen will refresh and ask you to re-enter until you
have succeeded.
Terms of Service
Review the Terms of Service. Scroll to the bottom and select I ACCEPT to continue. You must accept the
Terms of Service in order to continue.
Activate
Connect to Your Home Network
An Internet connection is required, but the screen(s) you’ll see depends on your choice of
network connection.
You have several options for network connectivity:
1.	Wired connection using an Ethernet cable
2.	WiFi connection to an available or hidden network
3. WiFi connection using WPS (for WPS-capable routers only/currently not available))
If you need additional help, please visit http://xfinity.comcast.net/learn or call 855-417-9342
Ethernet Connection
Follow these steps to connect to your home network using an Ethernet cable.
a) The adaptor box will automatically
detect your Ethernet connection and the
message box to the right will appear. Use
with this connection, or click FIND WiFi
to switch to WiFi.
b) The following screen lets you know that
you have successfully connected to your
home network using an Ethernet cable.
Click CONTINUE for the next step.
Helpful Hints for Ethernet Connection
• If there is a problem finding your Ethernet connection, make sure the Ethernet cable is properly
connected and try again, or use a WiFi connection instead.
• If your Ethernet cable is detected but the connection fails, there may be a problem with your
Internet service. Check that your service is working properly and try again.
15
16
Activate
Choose between connecting to an available or a hidden WiFi network.
Available WiFi Networks
Follow these steps if you’re using an available WiFi network:
a) Select your WiFi Network from the list
of networks within range.
b) Enter your Network Password.
Helpful Hints for Available WiFi Networks
• If your WiFi network can’t be found, make sure your wireless router or modem is working properly
and reconnect.
• If your WiFi network is found but the connection fails, there may be a problem with your Internet
service. Check your service and try again.
Activate
Hidden WiFi Networks
Follow these steps if you want to connect to a hidden WiFi network:
a) Select Join Another Network.
b) Enter the Network Name (SSID) of the
hidden WiFi network.
c) Select the Security Type of the hidden
WiFi network.
d) Enter your Network Password.
17
18
Activate
e) This screen will appear once you’ve
connected to the hidden network.
Helpful Hints for Hidden WiFi Networks
• If you’ve tried to join a network that that can’t be found or is no longer in service, verify the
information you entered is correct and try again.
• You can also join an available WiFi network or connect using an Ethernet cable instead.
• If you have a hidden network, you will need to know the Network Name (SSID), Security Type, and
Network Password to connect.
Activate
19
WPS Capable Routers
Follow these steps if you’re using a WiFi router with WPS capability. WPS (or WiFi Protected Setup)
technology securely connects the XFINITY adaptor box to your WiFi Network without the need to enter any
network information manually.
a) The adaptor box will automatically find
your WPS- capable WiFi router. Follow
the onscreen instructions to pair the
adaptor box with your router.
b) This screen confirms the connection to
your home network.
Helpful Hints for WPS Capable Routers
• If there is a problem finding your WPS capable WiFi, it may be disconnected. Check your wireless
router and reconnect, or connect with an Ethernet cable instead.
Time Zone
Select your time zone by choosing from the
options shown. Your selection will ensure
that your call times are captured accurately.
20
Activate
System Check
After you’re connected to the Internet, you’ll have the option of running some short tests to ensure everything
is working properly. These are quick diagnostic tests that will check your hardware and uncover any
problems or issues.
These tests are optional and can be run later by choosing SKIP TESTS. Go to Settings > System to run them
at any time.
These tests are optional and can be run
later by choosing SKIP TESTS. Go to
Settings > System to run them at any
time.
Resolution Check
The resolution test identifies your TV’s
resolution. If your TV is capable of 1080p
resolution, continue with 1080p. Otherwise,
select 720p and continue.
TV Signal Check
The TV signal test ensures that your set-top
box is connected properly and that you’ll be
able to watch TV while using Skype on TV.
If you see TV programming on the screen,
click I SEE TV.
Helpful Hints for TV Signal Check
• If you see a gray box with an X, click I DON’T SEE THE TV. Check to see if your HDMI cable is
securely connected and try again.
• You can use the service without the TV connection, but you won’t be able to watch TV while
using the service.
Activate
Camera Check
The camera test checks that your camera
is working and positioned to capture your
preferred viewing area. Test your camera,
make any adjustments (if needed), then
select I SEE MYSELF to continue.
Helpful Hints for Camera Check
• If your camera is properly adjusted and you still don’t see yourself, select I DON’T SEE MYSELF.
Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into
the Camera Input of the adaptor and try again.
• If you’re still having trouble, please call Comcast at 855-417-9342 for assistance.
Microphone Check
The microphone test will ensure the
microphones in the camera are
working properly.
Speak and the sound check will run
automatically. If the check is successful, the
icon will glow. Click CONTINUE and you’ll
see the following success screen:
If the icon doesn’t glow after a few seconds,
click I DON’T SEE GLOWING ICON and
follow the directions on the screen to
continue.
Helpful Hints for Microphone Check
• If your microphone test is not successful, first make sure your camera is securely connected.
Then, check that there are no obstructions between you and the microphone and try again by
saying something out loud and speaking as clearly as possible.
21
22
Activate
Set Volume
While the microphone test confirms that you
will be heard, the volume check verifies that
you’ll be able to hear your contact speaking.
Follow the steps to set your volume.
Helpful Hints to Set the Volume
• If you can’t hear anything, make sure your TV sound is not muted.
• If you’re using an audio receiver, disconnect the SPDIF (Optical Digital Audio) cable from your
set-top box, plug it into the audio port and try again.
Comcast Sign-In
If you’ve signed into Comcast before, this
screen will look familiar to you. Simply enter
your primary Comcast ID and password,
then press CONTINUE.
Helpful Hints for Comcast Sign-In
• If you check the box next to Remember my password, you won’t be prompted to enter your
password each time you sign in. As an added security measure, you will be prompted to re-enter
your password after 7 days of inactivity.
• If you’ve forgotten this information, select the link at the bottom of the screen or visit
https://login.comcast.net/myaccount to retrieve them.
Activate
Skype Sign-In
If you already have a Skype account
you want to use, enter the information
to continue.
Helpful Hints for Skype Sign-In
• Each Comcast ID must be linked with a unique Skype Name.
• Linking your Comcast ID and Skype Name will give you one list of contacts on your TV.
• If you can’t remember your Skype account information, select Forgot your Skype Name and
Password at the bottom of the screen or visit https://login.skype.com.
• If you don’t have a Skype account, select Create a New Skype Account.
• You can unlink a Skype account from this service at any time. Go to Settings > Account
Settings > Change Skype ID.
23
24
Activate
Sync Contacts
By syncing your contacts, you’ll be able to
access your XFINITY and Skype contacts
from one place, making it even faster and
easier to find a family member or friend.
! Syncing cannot be undone. It will merge
your XFINITY and Skype contact lists.
Before you begin, double check that you’re
signed in under your own profile to make
sure that you’re syncing the right contacts.
Helpful Hints for Syncing
• Syncing usually takes a few minutes, but the first time you sync may take slightly more.
• Once you sync your contacts, you may end up with a few duplicate entries. You can delete the
duplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check
for Duplicate Contacts. For more address book information please visit please visit the Contacts
section on page 41.
• If you click CANCEL during the sync, the two sets of contacts will not be merged and no changes
will be made to your existing XFINITY and Skype contact lists.
Activation Complete
Once you’ve completed the setup process,
you’ll see the following screen. Activation is
complete and you can now begin connecting
with family and friends.
• Click LEARN MORE for an overview of
key functions and features.
• Click FINISH to return home.
Profiles
Profiles
The Profiles screen displays your status and mood, as well as your Skype information (location, birthday,
email and phone). To manage your profile settings, go to Settings > Profile Settings.
When you activate Skype on TV for the first time, you must use your primary Comcast ID and link it to a
Skype account. This creates your first profile. See the Activate section on page 14 for details.
Later in this section you’ll learn how to create up to six more profiles.
This section will help you:
• Sign in
• Create new profiles
• Edit your profiles
• View your contacts’ information
Sign In
You can begin connecting with family and friends once you sign in with a profile.
Press the Home button on your remote.
a) Select an existing profile (if more than
one) and click OK on your remote.
b) Select SIGN IN. Flip over your remote
and use the keyboard to enter your
password, then click CONTINUE.
Before typing, make sure your remote is
not locked.
If you check the box next to Remember
my password, you won’t be prompted
to enter your password every time you
sign in. However, as an added security
measure, you’ll be prompted to re-enter
your password after 7 days of inactivity.
25
26
Profiles
If you are already signed in to a profile, but want to sign in using another profile, click the Profile button
on your remote and select another profile. You can also sign out and then choose another profile.
Helpful Hints for Sign-In
If you don’t remember your Comcast account information select I forgot my Comcast ID and Password
at the bottom of the screen.
• Forgot your Comcast Sign-In information? You’ll need your Comcast Account Number or SSN.
- Using a web browser, go to https://login.comcast.net/myaccount.
- Select a verification method.
- Enter the requested information to retrieve your Comcast email address.
• Forgot your Comcast Password? You’ll need your Comcast ID or email.
- Go to https://login.comcast.net/myaccount using a web browser.
- Enter the requested information.
New Profiles
You can add up to six additional profiles (in addition to the first profile you created during the
TV activation). Each profile must consist of a unique Comcast email address and a unique Skype account.
For example, you cannot link the same Skype account to two different Comcast IDs.
Create a New Profile
To create a new profile, go to Settings > Profile Settings > Manage Profiles. Before you create a new
profile on the TV, make sure you have already created the secondary Comcast ID and Skype account for this
new profile.
Create Additional Comcast Email Addresses
a. Open a web browser and go to http://customer.comcast.com.
b.	Select the Users & Settings tab at the top.
c. Enter your Username (Comcast ID or Email) and Password. Click SIGN IN.
d.	Under Manage My User Accounts, click Create Secondary User. Complete the requested information.
Create Additional Skype Accounts
Go to Settings > Add Account to create a new Skype account, or create one online using your computer
or mobile device.
Note: A profile created on your TV will have the same settings, including privacy settings, as the linked Skype
account.
Unlink Accounts
You can unlink a Skype account from Skype on TV at any time by linking the Comcast ID to a new Skype
account. Go to Settings > Account Settings > Change Skype ID.
Profiles
27
My Profile
Display Name
Go to Settings to
edit the name seen by
your contacts
Avatar
Skype Avatar
Status
Skype Name
Mood
Update Status
Your status indicates your availability. Update it at any time to alert your contacts when you’re
available to connect.
a) Select your profile to view and edit.
b) Click SET STATUS.
28
Profiles
c) Select a status option: Available, Away,
Do Not Disturb, Invisible, or Offline.
A Quick Look at Status Options
Available
Your contacts can see that you’re online and can call or text you. This
is your status when you first sign in.
Away
You’re signed in, but may not be active. Your contacts can still call
or text you. Your contacts may still try to call or text you but you can
decide whether to respond.
Do Not
Disturb
You’re signed in, but not ready to talk or chat at the moment. Your
contacts may still try to call or text you but you can decide whether
to respond.
Invisible
You’ll appear to be offline to your contacts, but you can still be active.
Profiles
Update Your Mood
Mood is a short update of what you’re doing, how you’re feeling, or just what’s on your mind.
a) Select your profile and press OK.
b) Select SET MOOD.
c) Update your message (maximum
number of characters is 200).
Helpful Hints for Setting Your Mood
• If your message cannot be saved, please try again at a later time.
29
30
Profiles
Your Contacts’ Information
Select a contact to view more information. When you select a contact, you’ll be able to see the avatar, name,
status, mood—as well as your contact’s Skype information (location, birthday, email and phone). You can
also choose to remove or block this person.
Connect, block, remove or view contact profile right from this screen:
a) From Contacts or Recent, select a
contact.
b) Select VIDEO CALL, AUDIO CALL or
TEXT CHAT.
Glyph
c) Click to block or remove this
contact.
- Blocking prevents a contact from
calling or texting you.
- Removing a contact deletes the
person from your contacts.
d) Click VIEW PROFILE to see your
contact’s Skype information.
31
Calls and Chats
Calls and Chats
Connect with family and friends by selecting someone from your contacts or from your Recent list, then
choose how you’d like to connect—by video, audio, or text.
Make a Video Call
A video call is a face-to-face conversation that happens right on your TV. During a video call, you have the
option of turning off the video and switching to an audio call instead. You can turn the video back on again at
any time during the call session.
a) Select someone from your Contacts or
Recent lists.
b) Choose VIDEO CALL.
c) While the call is being placed, a request
to connect is being sent to your contact.
d) Once your call is accepted, you’ll see
real-time video of your contact.
e) To end your video call, select END at
the bottom of your screen or press End
on your remote.
32
Calls and Chats
Video Call Options
• Mute (On Remote)
There are two Mute options on your remote:
Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on.
Sound – Select to mute the other person. Press again to turn back on.
• Video (On Remote)
Press this to momentarily turn off your camera and pause your video transmission. Press again to turn back
on.
• Hold (On Screen and Remote)
Select Hold at the bottom of your screen or
press Hold on your remote to pause the
transmission of video and audio from
your microphone. This will also mute
incoming sound.
• Views
You can change the layout of your screen
depending on your viewing preference.
For instance, you can expand the screen
that your TV program is on while minimizing
the video call screen and vice versa.
Personalize what you see by selecting from
several configurations. You have the option
to change your screen views at any time, as
many times as you wish.
To change the layout of your video call,
select VIEWS at the bottom of the screen
or press the VIEWS on your remote to
toggle through the choices.
Calls and Chats
Helpful Hints for Video Calls
• After 4 hours, your video call will automatically end. You will be offered the option to CONTINUE
if you want to keep talking.
• You can make and accept video calls while watching TV, including On Demand or DVR
programming. Simply make or accept a call, as you normally would then use your remote to
select VIEWS on the bottom of the screen. Choose the view that balances your preference of TV
program and caller video.
33
34
Calls and Chats
Make an Audio Call
An audio call works much like a video call except there is no actual video. Instead, you’ll see your contact’s
Skype avatar or photo during the call. Even if you make an audio call, you have the option of turning on video
any time during the call.
a) Select someone from your contacts or
Recent lists.
b) Choose AUDIO CALL.
c) You’ll see the following as the call is
being placed and a message is being
sent to your contact.
d) After your call is accepted, you’ll see your
contact’s avatar on the screen.
e) To end your audio call, select END at
the bottom of your screen or press
End on your remote.
Calls and Chats
35
Audio Call Options
• Mute (On Remote)
There are two Mute options on your remote:
Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on.
Sound – Select to mute the other person. Press again to turn back on.
• Hold (On Screen and Remote)
Select HOLD at the bottom of your screen or press Hold on your remote to pause the transmission of
audio from your microphone. This will also mute incoming sound.
• Views
You can change the layout of your screen depending on your viewing preference. For instance, you can
expand the screen that your TV program is on while minimizing the call screen and vice versa. Personalize
what you see by selecting from several configurations. You have the option to change your screen views at
any time, as many times as you wish.
To change the layout of your audio call, select VIEWS at the bottom of the screen or press the
Views button on your remote to toggle through the choices.
Helpful Hints for Audio Calls
• After 4 hours, your audio call will automatically end. You will be offered the option to CONTINUE if
you want to keep talking.
• You can make and accept audio calls while watching TV. Simply make or accept a call, as you
normally would then use your remote to select from the bottom of the screen. Choose the view
that suits you.

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