Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part B

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Document ID	1608779
Application ID	gO4WxzS9FrJXw0QeqBg/vQ==
Document Description	user manual part B
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	439.93kB (5499092 bits)
Date Submitted	2011-12-23 00:00:00
Date Available	2011-12-23 00:00:00
Creation Date	2011-12-19 12:06:35
Producing Software	Adobe PDF Library 9.9
Document Lastmod	2011-12-19 12:08:06
Document Title	user manual part B
Document Creator	Adobe InDesign CS5 (7.0)

36
Calls and Chats
Have a Text Chat
Use your remote’s keyboard to type a message to one of your contacts. Your message, and your contacts
response, will instantly appear as a text chat. These types of chats are considered instant text messages, not
SMS (Short Message Service), which typically have more of a delayed response time.
a) Select someone from your Contacts or
Recent lists.
b) Click TEXT CHAT.
c) A request to reply will be sent to your
contact. Once accepted, you can start
chatting by using the keyboard on the
back of your remote. Simply type your
message and press SEND. You will see
your message, along with your contact’s
response, onscreen as the conversation
continues.
Press the Unlock button on the
remote keyboard to enable typing.
Text Chat Options
• Views
You can change the layout of your screen depending on your viewing preference. For instance, you can
expand the screen that your TV program is on while minimizing the chat screen and vice versa. Personalize
what you see by selecting from several configurations. You have the option to change your screen views at
any time, as many times as you wish.
To change the layout of your chat section, select VIEWS at the bottom of the screen or press the Views
button
on your remote to toggle through the choices.
Helpful Hints for Text Chats
• While you are typing, be careful not to press any buttons on the front of your remote. This will
lock the remote and you will have to unlock to resume typing.
• After 4 hours, your text chat will automatically end. You will be offered the option to CONTINUE
if you want to keep chatting.
• You can make and accept text chats while watching TV. Simply initiate or accept a text chat as
you normally would then use your remote to select VIEWS on screen. Choose the view that’s
right for you.
Calls and Chats
37
Incoming Calls and Chats
If you’re signed in to use Skype on TV and a call comes in while you’re watching a TV program, you have the
choice to ACCEPT WITH VIDEO, ACCEPT WITH AUDIO or DECLINE. You will see an onscreen message
letting you know who is calling and if the request is a video call, audio call or text chat. If you don’t make a
selection after 2 minutes, the incoming message box will disappear.
Whether you are watching regular or “live” TV, On Demand or your DVR, you can accept or initiate a call and
the TV program will continue to play while you are on the call or text chatting.
a) When you have an incoming call or chat,
a request to answer the call or chat
appears on the screen. Continue by
selecting the contact. If you do nothing,
the contact will disappear from the
screen within a few minutes.
b) For video and audio calls, you can click
DECLINE to ignore the call or ACCEPT
WITH AUDIO to answer with just audio
or ACCEPT WITH VIDEO to enjoy a faceto-face video call. Keep in mind, when
you accept a call, you are choosing what
you will share (either audio or video), not
what you will see. So for instance, when
you accept a video call with audio, you’ll
see your contact’s video, but you will only
share via audio.
Remember that even if you accept as
an audio call, you still have the option of
turning on video at any time during the
call.
c) For a text chat, click IGNORE or REPLY
to begin chatting.
38
Calls and Chats
Helpful Hints for Incoming Calls and Chats
• Please note that there is a difference between your XFINITY Voice (telephone) calls and your
video/audio calls coming through Skype on TV. The Caller ID notification from XFINITY Voice will
appear in the center of your screen while callers using Skype on TV will appear in the upper right
corner of your screen. At this time, you can’t receive XFINITY Voice calls using Skype on TV.
• To learn how to disable your XFINITY Voice (telephone) Caller ID while using Skype on TV, please
visit http://xfinity.comcast.net/learn/voice/
• If you’re not signed in, you won’t receive any caller notifications from your Skype on TV service.
39
Call Waiting
If you are on a call or text chatting and another call comes in, you can put the call on hold to answer the
incoming call by using the call waiting option.
a) When a request to answer an incoming
call or chat appears while you’re on
another call, you have the choice to
accept the call or decline it. If you accept
the incoming call, the first call will be put
on hold automatically.
b) If you do nothing, the contact will
disappear from the screen within a few
minutes.
c) After accepting the call, your screen
view will reflect the new caller addition.
Change this layout using the View
button on your remote or press VIEWS
at the bottom of your screen.
d) The SWITCH option on the bottom of
your screen allows you to switch between
the two callers. Please note only two
calls can be active at once, so you can
have just one call on hold while speaking
to another person.
40
Features
Contacts
Use your list of contacts to start connecting with family, friends and colleagues. If you chose to sync your
XFINITY and Skype contacts during activation (see page 52 for details), all of these contacts can now be
accessed from here. If you chose to skip syncing, you can go to Settings > Profile > Sync Contacts at
any time to merge your contacts.
From the Contacts screen, you can view and manage the following:
• Available
• Suggestions
• Pending
• All Contacts
• Favorites
• Add Contact
• Custom Groups (not available at this time)
You can also visit XFINITY.com > Connect > Sign In > My Account > Contacts to modify
any of these:
• Favorites (add/delete)
• Custom Groups (add/delete)
• Duplicate contacts (remove/merge)
• Contact details (edit)
If you manage your XFINITY or Skype contacts online, any changes you make will be reflected here. These
updates will appear the next time you sign in or sync.
Features
41
Access your Contacts
Start by selecting CONTACTS
Yellow indicates the current selection.
Blue indicates the number of new items
since your last sign-in.
Available
View contacts that are currently online and have set their status as Available . Contacts that have their
status set as Away or Do not Disturb will also appear here. If a contact has set their status as Offline
or have not signed in, they will not appear under Available. If all of your contacts are currently Offline or
have not signed in, the Available option won’t appear on the Contacts menu.
a) Select Available from the
Contacts menu.
b) All of your available contacts are then
displayed. To call one of these contacts,
simply select and choose how you would
like to connect.
42
Features
Suggestions
Here you’ll find people you may know. This list includes your XFINITY contacts that have a Skype account,
but who are not yet connected to you via Skype or Skype on TV. You can send invitations to these individuals
and, if they accept your invitations, they will be added to your contacts. If there are no suggestions, this
option won’t appear on the Contacts menu.
a) Select Suggestions from the
Contacts menu.
b) Select a profile from the list of
suggestions.
c) To add an individual as a contact, select
Send an Invitation to Connect. Or, you
can choose Not Interested to ignore and
remove from future suggestions.
d) Before sending the invitation, you can
add a personalized note (up to 512
characters) or send the default message.
ted State
2CA4E3
Features
43
Pending
The Pending menu displays other Skype users who have sent you invitations to connect. If there are no
pending contacts, this option won’t appear in the Contacts menu.
a) Select Pending from the
Contacts menu.
b) You’ll see a list of individuals who have
sent you invitations to connect.
Glyph
All Contacts
Manage your contacts from your TV. From here you can:
• View a profile
•  Block a contact
• Edit contact name
•  Connect through video, audio or text
• Remove a contact
Helpful Hints for Contacts
Glyph
• You can block a contact from calling or texting you at any time. Select your contact >
Profile > Click > Block. When you block a contact using your TV the change is also reflected
White Icons
on your XFINITY and Skype contacts online.
• When you remove a contact on your TV, the contact still remains in your XFINITY and Skype
contacts online.
• Manage your XFINITY Contacts by visiting XFINITY.com > Connect > Sign In > My Account >
Contacts to add/remove, edit or add a favorite. You can manage your Skype contacts any time you
sign into Skype using your computer or mobile device. These contact changes will automatically be
reflected on your TV the next time you sign in or sync.
• If you choose to stay signed in, even if you are not actively using the system, other members of your
household will be able to view and access your contacts. Avoid this by signing out each time.
44
Features
Favorites
Currently, this is a read-only list that displays your favorite XFINITY contacts. You won’t be able to add or
remove Favorites on your TV at this time. To manage your Favorites online, visit XFINITY.com > Connect >
Glyph
Sign In > My Account > Contacts.
If you add or remove Favorites online, the changes will appear on TV the next time you sign in or sync.
Add Contact
Expand your contacts by inviting family and friends who are also Skype users. After a contact has accepted
your invitation to connect, the addition will automatically appear in your contacts.
a) Select Add Contact from the
Contacts menu.
b) Enter a person’s Skype Name or email
address, then click SEARCH SKYPE.
c) Select the contact to send an invitation to
connect. If you’d like, you can personalize
the message before sending.
Features
c) Once you click SEND, your invitation is
on its way and you can add another.
Helpful Hints for Adding Contacts
• You can invite any Skype user to connect with you as a contact.
• Remind family and friends that it’s easy (and free) to set up a Skype account.
• After a contact has accepted your invitation to connect, the addition will automatically appear in
your contacts.
• For information on syncing your contacts, please see Profile Settings on page 49.
45
46
Features
Custom Groups
Custom Groups allow you to communicate with personalized groups of contacts. Currently, these are
read-only lists that display your XFINITY and Skype contacts. They can’t be edited nor can you make group
connections from your TV at this time.
Find a Contact
a) Check to make sure the keyboard
isn’t locked by pressing the Unlock
button. Press any alphabet key to trigger
the ‘Find’ feature. The Contacts screen
will be displayed. Enter a contact’s name
or Skype Name.
b) As you type, matching entries are
displayed.
Helpful Hints for Finding Contacts
• To expand choices, enter fewer characters.
• To reduce choices, enter more characters.
Features
Recent
See your recent activity including the type of
connection (video, audio or text) and contact
name. The most recent are listed first. To
change the length of time that calls and
chats are saved, go to Settings > Profile
Settings > Manage Conversations.
Connect with a Recent Contact
a) Select a contact from the Recent list to
display the profile.
b) You can choose how you’d like to
connect: VIDEO CALL, AUDIO CALL or
TEXT CHAT.
47
48
Features
Notifications
Notifications are helpful alerts and updates that are displayed until an action is taken. For instance, a system
update will remain in your list until you download the software.
Other examples include:
• Contact request: Accept or decline the
invite or block from future contact.
• Software updates: Download security
and feature enhancements, to optimize
performance.
• Customized alerts provide helpful
birthday reminders so you can call or
send a message right on time.
View and Respond to a Notification
a) Review your list of notifications then
select the one you want to respond to.
b) A message box provides the details of
the notification. Simply click the desired
action and move on to the next.
Features
Settings
Visit Settings to modify your profile,
including privacy settings, your name, photo
and more. Or adjust a system setting related
to your connections and equipment. Select
Settings then choose to adjust your Profile
or System Settings.
Profile Settings  
Profile Settings are optional settings that
you can change at any time. Personalize
your profile by editing any or all of these:
• Edit Name
This is the name your contacts see
while you’re using Skype on TV. Change
this name by entering a new one, then
click SAVE.
• Set Picture
The default picture shown with your profile
is your existing Skype avatar (if you have
one). You can replace this by taking a new
picture here. For best results, don’t move
while taking the picture and stay within
the onscreen frame. Once you’ve taken a
picture, you can choose to save or re-take
as many times as you’d like.
Once saved, this new photo will appear on
your TV profile and as your Skype avatar.
49
50
Features
• Set Security
You have the choice of entering your personal password every time you sign in, or it can be automatically
filled in for you.
- Choose Password Required for Sign-In
for the most secure measure of privacy
and you will be prompted to enter your
password every time you sign in.
- Select Password Not Required for
Sign-In if you’re not sharing this system
with other household members, or if you
don’t mind other household users viewing
your profile (including conversations and
contacts).
- For added security, you’ll be prompted
to re-enter your password after 7 days
of inactivity.
Helpful Hints for Security
• If you choose to remain signed in, be aware that anyone in your household (family members,
babysitters, roommates) will be able to access your contacts, view your notifications, recent calls
and profile settings until you sign out.
• If you’re concerned about privacy, allow only people you know to contact you versus anyone using
Skype on TV or Skype. Go to Settings > Profile > Privacy Settings.
• Although there are currently no parental controls for Skype on TV, you can ensure safety
measures by not allowing your children to have their own profiles and by signing out after each use.
Visit Profile > Sign Out.
Features
• Edit Skype Name  
Registered users of Skype are identified by
a unique Skype Name, which may be listed
in the Skype directory (pending your privacy
settings). To change your Skype Name, use
your remote. You’ll have to enter your Skype
Password to confirm the change. Be aware
that this name change will also be reflected
on your Skype account online. If you enter a
name that’s already in use by another Skype
subscriber, you’ll be asked to enter another
name and try again.
Privacy Settings
Select who can contact you from the Skype directory while using Skype on TV.
• Allow only my personal contacts
to call me lets only your Skype on TV
contacts call or text you.
• Allow anyone to call me makes it
possible for anyone from the Skype
directory to contact you. Please note
that if you choose this option, it will also
apply to your Skype settings while you’re
online (using your computer) or using a
mobile device.
• Manage Conversations  
You have the option of saving
conversations—calls and texts—for up
to one year or until you delete them. Go to
Recent once you are signed in to view and
delete any or all of these conversations at
any time.
51
52
Features
• Sync Contacts
By syncing your contacts, you’ll be able to access your XFINITY and Skype contacts from one place, making
it even faster and easier to find a family member or friend.
Syncing cannot be undone. It will
merge your XFINITY and Skype contact  
lists. Before you begin, double check
that you’re signed in under your own
profile to make sure that you’re syncing
the right contacts.
Syncing usually takes a few minutes, but the
first time you sync may take slightly more.
Helpful Hints for Syncing
• Once you sync your contacts, you may end up with a few duplicate entries. You can delete the
duplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check
for Duplicate Contacts.
• If you click CANCEL during the sync, the two sets of contacts will not be merged and no changes
will be made to your existing XFINITY and Skype contact lists.
Features
• Manage Profiles
All profiles that you’ve created using Skype on TV can be accessed here. This list also includes profiles
created by other household members. See the section, Profiles, on page 25 to learn more.
- You can select a profile to update, delete
all of them at once, or add a new one.
- If you’re the primary on your Comcast
account, you can delete your profile (the
primary profile) by selecting DELETE ALL
PROFILES. Another primary will have to
be designated before new profiles can be
added. Please note that only the primary
(or unrestricted secondary accounts) can
delete all profiles. For more information
about primary and secondary accounts,
visit XFINITY.com > Customer Care >
Users & Settings > Manage MY User
Accounts.
- For details on how to update your
profile, please see the section, Profiles,
on page 25.
• Set Security
You have the choice of entering your
personal password every time you sign in,
or it can be automatically filled in for you.
Blocked Contacts
You can choose to block a contact for any
reason, at any time, and prevent that person
from calling or texting you via Skype on TV.
Visit this section to view blocked contacts or
unblock contacts to let them connect with
you again.
To unblock a contact, select the contact
name and click UNBLOCK.
53
54
Features
System Settings
System Settings are all about your hardware, software and equipment. They are the settings that you
may have walked through during the initial Activation process (if you completed the system checks). From
adjusting your camera to updating your WiFi, these settings ensure optimal performance of your video, audio,
network and general connections.
Video: Camera, Screen Resolution,
TV Signal
Audio: Set Volume, System,
Check Microphone
Network: Ethernet and WiFi
Network Connections
General: Software Update,
Set Time Zone, System Timeout
• Video Settings: Camera  
The camera test checks that your camera
is working and positioned to capture your
preferred viewing area. Test your camera,
make any adjustments (if needed), then
select I SEE MYSELF to continue.
Helpful Hints for Camera Check
• If your camera is properly adjusted and you still don’t see yourself, select I DON’T SEE MYSELF.
Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into
the Camera Input of the adaptor and try again.
• If you’re still having trouble, please call Comcast at 855-417-9342 for assistance.
Features
55
• Video Settings: Resolution Check  
The resolution test identifies your TV’s
resolution. If your TV is capable of 1080p
resolution, continue with 1080p. Otherwise,
select 720p and continue.
• Making Video Calls:
The video you send to your contact will first appear in standard definition (SD or 4:3 aspect ratio), but will
change to high-definition (HD or 16:9 aspect ratio) after 45-60 seconds. This assumes that your contact’s
TV or device is able to receive HD video. If not, then only SD video will be seen by your contact.
• Receiving Video Calls:
The video you receive will first appear in standard definition (SD or 4:3 aspect ratio), but will change to highdefinition (HD or 16:9 aspect ratio) after 45-60. This assumes the caller’s TV or device is capable of sending
HD video. If not, then you will only see SD video.
HD Meter
During video calls, the HD Meter
lets you know the resolution (SD/HD)
of the video being received.
56
Features
• Video Settings: TV Signal Check  
The TV signal test ensures that your set-top
box is connected properly and that you’ll be
able to watch TV while using Skype on TV.
If you see TV programming on the screen,
click I SEE TV.
Helpful Hints for TV Signal Check
• If you see a gray box with an X, click I DON’T SEE THE TV. Check to see if your HDMI cable is
securely connected and try again.
• You can use Skype on TV without the connection, but you won’t be able to watch TV while using
the service.
• Audio Settings: Microphone Check  
The microphone test will ensure
the microphones in the camera are
working properly
Speak and the sound check will run
automatically. If the check is successful, the
icon will glow. Click CONTINUE and you’ll
see the following success screen:
If the icon doesn’t glow after a few seconds,
click I DON’T SEE GLOWING ICON and
follow the directions on the screen to
continue.
Helpful Hints for Microphone Check
• If your microphone test is not successful, first make sure your camera is securely connected. Then,
check that there are no obstructions between you and the microphone and try again by saying
something out loud and speaking as clearly as possible.

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