Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part B

Technicolor Connected Home USA LLC IP Set Top Box part B

UserManual.wiki >

Technicolor Connected Home USA >

DWI219 User Manual >

user manual part B

Contents

user manual part B

36 Calls and Chats Helpful Hints for Text Chats• Whileyouaretyping,becarefulnottopressanybuttonsonthefrontofyourremote.Thiswilllock the remote and you will have to unlock to resume typing.• After4hours,yourtextchatwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUE if you want to keep chatting.• YoucanmakeandaccepttextchatswhilewatchingTV.Simplyinitiateoracceptatextchatasyou normally would then use your remote to select VIEWS on screen. Choose the view that’s right for you.a)SelectsomeonefromyourContacts or Recent lists.b)ClickTEXT CHAT. c) Arequesttoreplywillbesenttoyourcontact.Onceaccepted,youcanstartchatting by using the keyboard on the back of your remote. Simply type your message and press SEND. You will see your message, along with your contact’s response, onscreen as the conversation continues. Press the Unlock button on the remote keyboard to enable typing.Have a Text ChatUse your remote’s keyboard to type a message to one of your contacts. Your message, and your contacts response, will instantly appear as a text chat. These types of chats are considered instant text messages, not SMS(ShortMessageService),whichtypicallyhavemoreofadelayedresponsetime.Text Chat Options• ViewsYou can change the layout of your screen depending on your viewing preference. For instance, you can expand the screen that your TV program is on while minimizing the chat screen and vice versa. Personalize what you see by selecting from several congurations. You have the option to change your screen views at any time, as many times as you wish. To change the layout of your chat section, select VIEWS at the bottom of the screen or press the Views button on your remote to toggle through the choices.

37Calls and Chatsa)Whenyouhaveanincomingcallorchat,a request to answer the call or chat appears on the screen. Continue by selecting the contact. If you do nothing, the contact will disappear from the screen within a few minutes. b)Forvideoandaudiocalls,youcanclickDECLINE to ignore the call or ACCEPT WITH AUDIO to answer with just audio or ACCEPT WITH VIDEO to enjoy a face-to-facevideocall.Keepinmind,whenyou accept a call, you are choosing what youwillshare(eitheraudioorvideo),notwhat you will see. So for instance, when you accept a video call with audio, you’ll see your contact’s video, but you will only share via audio. Remember that even if you accept as an audio call, you still have the option of turning on video at any time during the call.c) Foratextchat,clickIGNORE or REPLY to begin chatting.Incoming Calls and ChatsIf you’re signed in to use Skype on TV and a call comes in while you’re watching a TV program, you have the choice to ACCEPT WITH VIDEO, ACCEPT WITH AUDIO or DECLINE. You will see an onscreen message letting you know who is calling and if the request is a video call, audio call or text chat. If you don’t make a selection after 2 minutes, the incoming message box will disappear. Whetheryouarewatchingregularor“live”TV,OnDemandoryourDVR,youcanacceptorinitiateacallandthe TV program will continue to play while you are on the call or text chatting.

38 Calls and Chats Helpful Hints for Incoming Calls and Chats• PleasenotethatthereisadifferencebetweenyourXFINITYVoice(telephone)callsandyourvideo/audiocallscomingthroughSkypeonTV.TheCallerIDnoticationfromXFINITYVoicewillappear in the center of your screen while callers using Skype on TV will appear in the upper right cornerofyourscreen.Atthistime,youcan’treceiveXFINITYVoicecallsusingSkypeonTV.• TolearnhowtodisableyourXFINITYVoice(telephone)CallerIDwhileusingSkypeonTV,pleasevisithttp://xnity.comcast.net/learn/voice/• Ifyou’renotsignedin,youwon’treceiveanycallernoticationsfromyourSkypeonTVservice.

39Call WaitingIf you are on a call or text chatting and another call comes in, you can put the call on hold to answer the incoming call by using the call waiting option.a)Whenarequesttoansweranincomingcall or chat appears while you’re on another call, you have the choice to accept the call or decline it. If you accept the incoming call, the rst call will be put on hold automatically. b)Ifyoudonothing,thecontactwilldisappear from the screen within a few minutes. c) Afteracceptingthecall,yourscreenview will reect the new caller addition. Change this layout using the View button on your remote or press VIEWS at the bottom of your screen. d)TheSWITCH option on the bottom of your screen allows you to switch between the two callers. Please note only two calls can be active at once, so you can have just one call on hold while speaking to another person.

40 FeaturesContactsUse your list of contacts to start connecting with family, friends and colleagues. If you chose to sync your XFINITYandSkypecontactsduringactivation(seepage52fordetails),allofthesecontactscannowbeaccessed from here. If you chose to skip syncing, you can go to Settings>Prole>SyncContacts at any time to merge your contacts. From the Contacts screen, you can view and manage the following: • Available• Suggestions• Pending• AllContacts• Favorites• AddContact• CustomGroups(notavailableatthistime)You can also visit XFINITY.com > Connect > Sign In > My Account > Contacts to modify any of these:• Favorites(add/delete)• CustomGroups(add/delete)• Duplicatecontacts(remove/merge)• Contactdetails(edit)IfyoumanageyourXFINITYorSkypecontactsonline,anychangesyoumakewillbereectedhere.Theseupdates will appear the next time you sign in or sync.

41Features Access your Contacts Start by selecting CONTACTS Yellow indicates the current selection. Blue indicates the number of new items since your last sign-in.Available Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons)View contacts that are currently online and have set their status as Available Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons). Contacts that have their status set as Away Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) or Do not Disturb Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) will also appear here. If a contact has set their status as Ofine Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) or have not signed in, they will not appear under Available. If all of your contacts are currently Ofine or have not signed in, the Available option won’t appear on the Contacts menu.a)SelectAvailable from the Contacts menu.b)Allofyouravailablecontactsarethendisplayed. To call one of these contacts, simply select and choose how you would like to connect.

42 Features Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) SuggestionsHereyou’llndpeopleyoumayknow.ThislistincludesyourXFINITYcontactsthathaveaSkypeaccount,but who are not yet connected to you via Skype or Skype on TV. You can send invitations to these individuals and, if they accept your invitations, they will be added to your contacts. If there are no suggestions, this option won’t appear on the Contacts menu.a)SelectSuggestions from the Contacts menu.b)Selectaprolefromthelistofsuggestions. c) Toaddanindividualasacontact,selectSend an Invitation to Connect.Or,youcan choose Not Interested to ignore and remove from future suggestions. d)Beforesendingtheinvitation,youcanaddapersonalizednote(upto512characters)orsendthedefaultmessage.

43FeaturesColor Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) PendingThe Pending menu displays other Skype users who have sent you invitations to connect. If there are no pending contacts, this option won’t appear in the Contacts menu. Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) All ContactsManage your contacts from your TV. From here you can: • Viewaprole   •Blockacontact• Editcontactname  •Connectthroughvideo,audioortext• Removeacontacta)SelectPending from the Contacts menu.b)You’llseealistofindividualswhohavesent you invitations to connect.Helpful Hints for Contacts• Youcanblockacontactfromcallingortextingyouatanytime.Selectyourcontact > Prole>Click Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) > Block. When you block a contact using your TV the change is also reected onyourXFINITYandSkypecontactsonline.• WhenyouremoveacontactonyourTV,thecontactstillremainsinyourXFINITYandSkypecontacts online.• ManageyourXFINITYContactsbyvisitingXFINITY.com > Connect > Sign In > My Account > Contactstoadd/remove,editoraddafavorite.YoucanmanageyourSkypecontactsanytimeyousign into Skype using your computer or mobile device. These contact changes will automatically be reected on your TV the next time you sign in or sync.• Ifyouchoosetostaysignedin,evenifyouarenotactivelyusingthesystem,othermembersofyourhousehold will be able to view and access your contacts. Avoid this by signing out each time.

44 FeaturesColor Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) FavoritesCurrently,thisisaread-onlylistthatdisplaysyourfavoriteXFINITYcontacts.Youwon’tbeabletoaddorremove Favorites on your TV at this time. To manage your Favorites online, visit XFINITY.com > Connect > Sign In > My Account > Contacts.If you add or remove Favorites online, the changes will appear on TV the next time you sign in or sync. Color Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) Add ContactExpand your contacts by inviting family and friends who are also Skype users. After a contact has accepted your invitation to connect, the addition will automatically appear in your contacts.a)SelectAdd Contact from the Contacts menu.b)Enteraperson’sSkypeNameoremailaddress, then click SEARCH SKYPE. c) Selectthecontacttosendaninvitationtoconnect. If you’d like, you can personalize the message before sending.

45Featuresc) OnceyouclickSEND, your invitation is on its way and you can add another. Helpful Hints for Adding Contacts• YoucaninviteanySkypeusertoconnectwithyouasacontact.• Remindfamilyandfriendsthatit’seasy(andfree)tosetupaSkypeaccount.• Afteracontacthasacceptedyourinvitationtoconnect,theadditionwillautomaticallyappearinyour contacts.• Forinformationonsyncingyourcontacts,pleaseseeProle Settings on page 49.

4646 FeaturesHelpful Hints for Finding Contacts• Toexpandchoices,enterfewercharacters.• Toreducechoices,entermorecharacters.Custom GroupsCustom Groups allow you to communicate with personalized groups of contacts. Currently, these are read-onlyliststhatdisplayyourXFINITYandSkypecontacts.Theycan’tbeeditednorcanyoumakegroupconnections from your TV at this time.Find a Contact a)Checktomakesurethekeyboard isn’t locked by pressing the Unlock button. Press any alphabet key to trigger the ‘Find’ feature. The Contacts screen will be displayed. Enter a contact’s name or Skype Name.b)Asyoutype,matchingentriesaredisplayed.

47FeaturesColor Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) Recent See your recent activity including the type of connection(video,audioortext)andcontactname. The most recent are listed rst. To change the length of time that calls and chats are saved, go to Settings>ProleSettings > Manage Conversations.Connect with a Recent Contact a)SelectacontactfromtheRecent list to display the prole. b)Youcanchoosehowyou’dliketoconnect: VIDEO CALL, AUDIO CALL or TEXT CHAT.

48 FeaturesColor Chart#FFE61E#A6870B#2CA4E3#0073AE (Xnity Online)#969696#E6E6E6#B3B3B3 (new)Gray Gradient #92C03E#FFCC33#969696#CC2036Yellow Gradient Status ColorsRegular StateHover State Press State Selected StateRegular StateHover State Press State Selected State White IconsGlyphAddress BookAdd ContactAll ContactsFavorites/ Make FavoriteCustom GroupNoticationsConversationsSettingsVideo IncomingVideo OutgoingAudio IncomingAudio OutgoingChat IncomingChat OutgoingAcceptDeclineBlockedHold CallMuteLayoutEnd CallVideo ChatText ChatAudio ChatView ProlePresence: OnlinePresence: OinePresence: AwayPresence: Do not DisturbPresence: InvisibleSkype Buddy RequestSystem Update AlertAnnouncement AlertAvailableView ProleSelf ViewFind/ SearchAdd to GroupWiMissing AvatarExisting Remote Control Icons (Control Bar Icons) NoticationsNotications are helpful alerts and updates that are displayed until an action is taken. For instance, a system update will remain in your list until you download the software. Otherexamplesinclude:• Contactrequest:Acceptordeclinetheinvite or block from future contact.• Softwareupdates:Downloadsecurityand feature enhancements, to optimize performance. • Customizedalertsprovidehelpfulbirthday reminders so you can call or send a message right on time. ViewandRespondtoaNoticationa)Reviewyourlistofnoticationsthenselect the one you want to respond to.b)Amessageboxprovidesthedetailsofthe notication. Simply click the desired action and move on to the next.

50 Features- Choose Password Required for Sign-In for the most secure measure of privacy and you will be prompted to enter your password every time you sign in. - Select Password Not Required for Sign-In if you’re not sharing this system with other household members, or if you don’t mind other household users viewing yourprole(includingconversationsandcontacts).- For added security, you’ll be prompted to re-enter your password after 7 days of inactivity.Helpful Hints for Security• Ifyouchoosetoremainsignedin,beawarethatanyoneinyourhousehold(familymembers,babysitters,roommates)willbeabletoaccessyourcontacts,viewyournotications,recentcallsand prole settings until you sign out. • Ifyou’reconcernedaboutprivacy,allowonlypeopleyouknowtocontactyouversusanyoneusingSkype on TV or Skype. Go to Settings>Prole>PrivacySettings. • AlthoughtherearecurrentlynoparentalcontrolsforSkypeonTV,youcanensuresafety measures by not allowing your children to have their own proles and by signing out after each use. Visit Prole>SignOut. •SetSecurity You have the choice of entering your personal password every time you sign in, or it can be automatically lled in for you.

51Features•EditSkypeName Registered users of Skype are identied by a unique Skype Name, which may be listed intheSkypedirectory(pendingyourprivacysettings).TochangeyourSkypeName,useyour remote. You’ll have to enter your Skype Password to conrm the change. Be aware that this name change will also be reected on your Skype account online. If you enter a name that’s already in use by another Skype subscriber, you’ll be asked to enter another name and try again. •ManageConversations You have the option of saving conversations—calls and texts—for up to one year or until you delete them. Go to Recent once you are signed in to view and delete any or all of these conversations at any time.Privacy SettingsSelect who can contact you from the Skype directory while using Skype on TV. • Allow only my personal contacts to call me lets only your Skype on TV contacts call or text you.• Allow anyone to call me makes it possible for anyone from the Skype directory to contact you. Please note that if you choose this option, it will also apply to your Skype settings while you’re online(usingyourcomputer)orusingamobile device.

52 FeaturesHelpful Hints for Syncing• Onceyousyncyourcontacts,youmayendupwithafewduplicateentries.Youcandeletetheduplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check for Duplicate Contacts.• IfyouclickCANCEL during the sync, the two sets of contacts will not be merged and no changes willbemadetoyourexistingXFINITYandSkypecontactlists.•SyncContactsBysyncingyourcontacts,you’llbeabletoaccessyourXFINITYandSkypecontactsfromoneplace,makingit even faster and easier to nd a family member or friend. Syncing cannot be undone. It will mergeyourXFINITYandSkypecontact lists. Before you begin, double check that you’re signed in under your own prole to make sure that you’re syncing the right contacts. Syncing usually takes a few minutes, but the rst time you sync may take slightly more.

53Features•ManageProlesAll proles that you’ve created using Skype on TV can be accessed here. This list also includes proles created by other household members. See the section, Proles, on page 25 to learn more.- You can select a prole to update, delete all of them at once, or add a new one.- If you’re the primary on your Comcast account,youcandeleteyourprole(theprimaryprole)byselectingDELETE ALL PROFILES. Another primary will have to be designated before new proles can be added. Please note that only the primary (orunrestrictedsecondaryaccounts)candelete all proles. For more information about primary and secondary accounts, visit XFINITY.com > Customer Care > Users & Settings > Manage MY User Accounts.- For details on how to update your prole, please see the section, Proles, on page 25.•SetSecurity You have the choice of entering your personal password every time you sign in, or it can be automatically lled in for you. Blocked Contacts You can choose to block a contact for any reason, at any time, and prevent that person from calling or texting you via Skype on TV. Visit this section to view blocked contacts or unblock contacts to let them connect with you again.To unblock a contact, select the contact name and click UNBLOCK.

54 FeaturesSystem SettingsSystem Settings are all about your hardware, software and equipment. They are the settings that you mayhavewalkedthroughduringtheinitialActivationprocess(ifyoucompletedthesystemchecks).Fromadjusting your camera to updating your WiFi, these settings ensure optimal performance of your video, audio, network and general connections.Video: Camera, Screen Resolution, TV SignalAudio: Set Volume, System, Check MicrophoneNetwork: Ethernet and WiFi Network ConnectionsGeneral: Software Update, Set Time Zone, System Timeout•VideoSettings:Camera The camera test checks that your camera is working and positioned to capture your preferred viewing area. Test your camera, makeanyadjustments(ifneeded),thenselect I SEE MYSELF to continue. Helpful Hints for Camera Check• Ifyourcameraisproperlyadjustedandyoustilldon’tseeyourself,selectI DON’T SEE MYSELF. Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into the Camera Input of the adaptor and try again.• Ifyou’restillhavingtrouble,pleasecallComcastat855-417-9342forassistance.

55Features•VideoSettings:ResolutionCheck The resolution test identies your TV’s resolution. If your TV is capable of 1080p resolution,continuewith1080p.Otherwise,select 720p and continue.•MakingVideoCalls:Thevideoyousendtoyourcontactwillrstappearinstandarddenition(SDor4:3aspectratio),butwillchangetohigh-denition(HDor16:9aspectratio)after45-60seconds.Thisassumesthatyourcontact’sTVordeviceisabletoreceiveHDvideo.Ifnot,thenonlySDvideowillbeseenbyyourcontact.•Receiving Video Calls:Thevideoyoureceivewillrstappearinstandarddenition(SDor4:3aspectratio),butwillchangetohigh-denition(HDor16:9aspectratio)after45-60.Thisassumesthecaller’sTVordeviceiscapableofsendingHDvideo.Ifnot,thenyouwillonlyseeSDvideo.HD MeterDuringvideocalls,theHDMeter letsyouknowtheresolution(SD/HD) of the video being received.

56 Features•VideoSettings:TVSignalCheck The TV signal test ensures that your set-top box is connected properly and that you’ll be able to watch TV while using Skype on TV. If you see TV programming on the screen, click I SEE TV. •AudioSettings:MicrophoneCheck The microphone test will ensure the microphones in the camera are working properly.Speak and the sound check will run automatically. If the check is successful, the iconwillglow.ClickCONTINUEandyou’llsee the following success screen:If the icon doesn’t glow after a few seconds, clickIDON’TSEEGLOWINGICONandfollow the directions on the screen to continue.Helpful Hints for TV Signal Check• IfyouseeagrayboxwithanX,clickI DON’T SEE THE TV.ChecktoseeifyourHDMIcableissecurely connected and try again.• YoucanuseSkypeonTVwithouttheconnection,butyouwon’tbeabletowatchTVwhileusingthe service.Helpful Hints for Microphone Check• Ifyourmicrophonetestisnotsuccessful,rstmakesureyourcameraissecurelyconnected.Then,check that there are no obstructions between you and the microphone and try again by saying something out loud and speaking as clearly as possible.