Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part B

Technicolor Connected Home USA LLC IP Set Top Box part B

user manual part B

36 Calls and Chats
Helpful Hints for Text Chats
• Whileyouaretyping,becarefulnottopressanybuttonsonthefrontofyourremote.Thiswill
lock the remote and you will have to unlock to resume typing.
• After4hours,yourtextchatwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUE
if you want to keep chatting.
• YoucanmakeandaccepttextchatswhilewatchingTV.Simplyinitiateoracceptatextchatas
you normally would then use your remote to select VIEWS on screen. Choose the view that’s
right for you.
a)SelectsomeonefromyourContacts or
Recent lists.
b)ClickTEXT CHAT.
c) Arequesttoreplywillbesenttoyour
contact.Onceaccepted,youcanstart
chatting by using the keyboard on the
back of your remote. Simply type your
message and press SEND. You will see
your message, along with your contact’s
response, onscreen as the conversation
continues.
Press the Unlock button on the
remote keyboard to enable typing.
Have a Text Chat
Use your remote’s keyboard to type a message to one of your contacts. Your message, and your contacts
response, will instantly appear as a text chat. These types of chats are considered instant text messages, not
SMS(ShortMessageService),whichtypicallyhavemoreofadelayedresponsetime.
Text Chat Options
• Views
You can change the layout of your screen depending on your viewing preference. For instance, you can
expand the screen that your TV program is on while minimizing the chat screen and vice versa. Personalize
what you see by selecting from several congurations. You have the option to change your screen views at
any time, as many times as you wish.
To change the layout of your chat section, select VIEWS at the bottom of the screen or press the Views
button on your remote to toggle through the choices.
37Calls and Chats
a)Whenyouhaveanincomingcallorchat,
a request to answer the call or chat
appears on the screen. Continue by
selecting the contact. If you do nothing,
the contact will disappear from the
screen within a few minutes.
b)Forvideoandaudiocalls,youcanclick
DECLINE to ignore the call or ACCEPT
WITH AUDIO to answer with just audio
or ACCEPT WITH VIDEO to enjoy a face-
to-facevideocall.Keepinmind,when
you accept a call, you are choosing what
youwillshare(eitheraudioorvideo),not
what you will see. So for instance, when
you accept a video call with audio, you’ll
see your contact’s video, but you will only
share via audio.
Remember that even if you accept as
an audio call, you still have the option of
turning on video at any time during the
call.
c) Foratextchat,clickIGNORE or REPLY
to begin chatting.
Incoming Calls and Chats
If you’re signed in to use Skype on TV and a call comes in while you’re watching a TV program, you have the
choice to ACCEPT WITH VIDEO, ACCEPT WITH AUDIO or DECLINE. You will see an onscreen message
letting you know who is calling and if the request is a video call, audio call or text chat. If you don’t make a
selection after 2 minutes, the incoming message box will disappear.
Whetheryouarewatchingregularor“live”TV,OnDemandoryourDVR,youcanacceptorinitiateacalland
the TV program will continue to play while you are on the call or text chatting.
38 Calls and Chats
Helpful Hints for Incoming Calls and Chats
• PleasenotethatthereisadifferencebetweenyourXFINITYVoice(telephone)callsandyour
video/audiocallscomingthroughSkypeonTV.TheCallerIDnoticationfromXFINITYVoicewill
appear in the center of your screen while callers using Skype on TV will appear in the upper right
cornerofyourscreen.Atthistime,youcan’treceiveXFINITYVoicecallsusingSkypeonTV.
• TolearnhowtodisableyourXFINITYVoice(telephone)CallerIDwhileusingSkypeonTV,please
visithttp://xnity.comcast.net/learn/voice/
• Ifyou’renotsignedin,youwon’treceiveanycallernoticationsfromyourSkypeonTVservice.
39
Call Waiting
If you are on a call or text chatting and another call comes in, you can put the call on hold to answer the
incoming call by using the call waiting option.
a)Whenarequesttoansweranincoming
call or chat appears while you’re on
another call, you have the choice to
accept the call or decline it. If you accept
the incoming call, the rst call will be put
on hold automatically.
b)Ifyoudonothing,thecontactwill
disappear from the screen within a few
minutes.
c) Afteracceptingthecall,yourscreen
view will reect the new caller addition.
Change this layout using the View
button on your remote or press VIEWS
at the bottom of your screen.
d)TheSWITCH option on the bottom of
your screen allows you to switch between
the two callers. Please note only two
calls can be active at once, so you can
have just one call on hold while speaking
to another person.
40 Features
Contacts
Use your list of contacts to start connecting with family, friends and colleagues. If you chose to sync your
XFINITYandSkypecontactsduringactivation(seepage52fordetails),allofthesecontactscannowbe
accessed from here. If you chose to skip syncing, you can go to Settings>Prole>SyncContacts at
any time to merge your contacts.
From the Contacts screen, you can view and manage the following:
• Available
• Suggestions
• Pending
• AllContacts
• Favorites
• AddContact
• CustomGroups(notavailableatthistime)
You can also visit XFINITY.com > Connect > Sign In > My Account > Contacts to modify
any of these:
• Favorites(add/delete)
• CustomGroups(add/delete)
• Duplicatecontacts(remove/merge)
• Contactdetails(edit)
IfyoumanageyourXFINITYorSkypecontactsonline,anychangesyoumakewillbereectedhere.These
updates will appear the next time you sign in or sync.
41Features
Access your Contacts
Start by selecting CONTACTS
Yellow indicates the current selection.
Blue indicates the number of new items
since your last sign-in.
Available
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
View contacts that are currently online and have set their status as Available
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
. Contacts that have their
status set as Away
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
or Do not Disturb
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
will also appear here. If a contact has set their status as Ofine
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
or have not signed in, they will not appear under Available. If all of your contacts are currently Ofine or
have not signed in, the Available option won’t appear on the Contacts menu.
a)SelectAvailable from the
Contacts menu.
b)Allofyouravailablecontactsarethen
displayed. To call one of these contacts,
simply select and choose how you would
like to connect.
42 Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Suggestions
Hereyou’llndpeopleyoumayknow.ThislistincludesyourXFINITYcontactsthathaveaSkypeaccount,
but who are not yet connected to you via Skype or Skype on TV. You can send invitations to these individuals
and, if they accept your invitations, they will be added to your contacts. If there are no suggestions, this
option won’t appear on the Contacts menu.
a)SelectSuggestions from the
Contacts menu.
b)Selectaprolefromthelistof
suggestions.
c) Toaddanindividualasacontact,select
Send an Invitation to Connect.Or,you
can choose Not Interested to ignore and
remove from future suggestions.
d)Beforesendingtheinvitation,youcan
addapersonalizednote(upto512
characters)orsendthedefaultmessage.
43Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Pending
The Pending menu displays other Skype users who have sent you invitations to connect. If there are no
pending contacts, this option won’t appear in the Contacts menu.
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
All Contacts
Manage your contacts from your TV. From here you can:
• Viewaprole   •Blockacontact
• Editcontactname  •Connectthroughvideo,audioortext
• Removeacontact
a)SelectPending from the
Contacts menu.
b)You’llseealistofindividualswhohave
sent you invitations to connect.
Helpful Hints for Contacts
• Youcanblockacontactfromcallingortextingyouatanytime.Selectyourcontact >
Prole>Click
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
> Block. When you block a contact using your TV the change is also reected
onyourXFINITYandSkypecontactsonline.
• WhenyouremoveacontactonyourTV,thecontactstillremainsinyourXFINITYandSkype
contacts online.
• ManageyourXFINITYContactsbyvisitingXFINITY.com > Connect > Sign In > My Account >
Contactstoadd/remove,editoraddafavorite.YoucanmanageyourSkypecontactsanytimeyou
sign into Skype using your computer or mobile device. These contact changes will automatically be
reected on your TV the next time you sign in or sync.
• Ifyouchoosetostaysignedin,evenifyouarenotactivelyusingthesystem,othermembersofyour
household will be able to view and access your contacts. Avoid this by signing out each time.
44 Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Favorites
Currently,thisisaread-onlylistthatdisplaysyourfavoriteXFINITYcontacts.Youwon’tbeabletoaddor
remove Favorites on your TV at this time. To manage your Favorites online, visit XFINITY.com > Connect >
Sign In > My Account > Contacts.
If you add or remove Favorites online, the changes will appear on TV the next time you sign in or sync.
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Add Contact
Expand your contacts by inviting family and friends who are also Skype users. After a contact has accepted
your invitation to connect, the addition will automatically appear in your contacts.
a)SelectAdd Contact from the
Contacts menu.
b)Enteraperson’sSkypeNameoremail
address, then click SEARCH SKYPE.
c) Selectthecontacttosendaninvitationto
connect. If you’d like, you can personalize
the message before sending.
45Features
c) OnceyouclickSEND, your invitation is
on its way and you can add another.
Helpful Hints for Adding Contacts
• YoucaninviteanySkypeusertoconnectwithyouasacontact.
• Remindfamilyandfriendsthatit’seasy(andfree)tosetupaSkypeaccount.
• Afteracontacthasacceptedyourinvitationtoconnect,theadditionwillautomaticallyappearin
your contacts.
• Forinformationonsyncingyourcontacts,pleaseseeProle Settings on page 49.
4646 Features
Helpful Hints for Finding Contacts
• Toexpandchoices,enterfewercharacters.
• Toreducechoices,entermorecharacters.
Custom Groups
Custom Groups allow you to communicate with personalized groups of contacts. Currently, these are
read-onlyliststhatdisplayyourXFINITYandSkypecontacts.Theycan’tbeeditednorcanyoumakegroup
connections from your TV at this time.
Find a Contact
a)Checktomakesurethekeyboard
isn’t locked by pressing the Unlock
button. Press any alphabet key to trigger
the ‘Find’ feature. The Contacts screen
will be displayed. Enter a contact’s name
or Skype Name.
b)Asyoutype,matchingentriesare
displayed.
47Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Recent
See your recent activity including the type of
connection(video,audioortext)andcontact
name. The most recent are listed rst. To
change the length of time that calls and
chats are saved, go to Settings>Prole
Settings > Manage Conversations.
Connect with a Recent Contact
a)SelectacontactfromtheRecent list to
display the prole.
b)Youcanchoosehowyou’dliketo
connect: VIDEO CALL, AUDIO CALL or
TEXT CHAT.
48 Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Notications
Notications are helpful alerts and updates that are displayed until an action is taken. For instance, a system
update will remain in your list until you download the software.
Otherexamplesinclude:
• Contactrequest:Acceptordeclinethe
invite or block from future contact.
• Softwareupdates:Downloadsecurity
and feature enhancements, to optimize
performance.
• Customizedalertsprovidehelpful
birthday reminders so you can call or
send a message right on time.
ViewandRespondtoaNotication
a)Reviewyourlistofnoticationsthen
select the one you want to respond to.
b)Amessageboxprovidesthedetailsof
the notication. Simply click the desired
action and move on to the next.
49Features
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
Settings
Visit Settings to modify your prole,
including privacy settings, your name, photo
andmore.Oradjustasystemsettingrelated
to your connections and equipment. Select
Settings then choose to adjust your Prole
or System Settings.
ProleSettings
Prole Settings are optional settings that
you can change at any time. Personalize
your prole by editing any or all of these:
•EditName
This is the name your contacts see
while you’re using Skype on TV. Change
this name by entering a new one, then
click SAVE.
•SetPicture
The default picture shown with your prole
isyourexistingSkypeavatar(ifyouhave
one).Youcanreplacethisbytakinganew
picture here. For best results, don’t move
while taking the picture and stay within
theonscreenframe.Onceyou’vetakena
picture, you can choose to save or re-take
as many times as you’d like.
Oncesaved,thisnewphotowillappearon
your TV prole and as your Skype avatar.
50 Features
- Choose Password Required for Sign-In
for the most secure measure of privacy
and you will be prompted to enter your
password every time you sign in.
- Select Password Not Required for
Sign-In if you’re not sharing this system
with other household members, or if you
don’t mind other household users viewing
yourprole(includingconversationsand
contacts).
- For added security, you’ll be prompted
to re-enter your password after 7 days
of inactivity.
Helpful Hints for Security
• Ifyouchoosetoremainsignedin,beawarethatanyoneinyourhousehold(familymembers,
babysitters,roommates)willbeabletoaccessyourcontacts,viewyournotications,recentcalls
and prole settings until you sign out.
• Ifyou’reconcernedaboutprivacy,allowonlypeopleyouknowtocontactyouversusanyoneusing
Skype on TV or Skype. Go to Settings>Prole>PrivacySettings.
• AlthoughtherearecurrentlynoparentalcontrolsforSkypeonTV,youcanensuresafety
measures by not allowing your children to have their own proles and by signing out after each use.
Visit Prole>SignOut.
•SetSecurity
You have the choice of entering your personal password every time you sign in, or it can be automatically
lled in for you.
51Features
•EditSkypeName
Registered users of Skype are identied by
a unique Skype Name, which may be listed
intheSkypedirectory(pendingyourprivacy
settings).TochangeyourSkypeName,use
your remote. You’ll have to enter your Skype
Password to conrm the change. Be aware
that this name change will also be reected
on your Skype account online. If you enter a
name that’s already in use by another Skype
subscriber, you’ll be asked to enter another
name and try again.
•ManageConversations
You have the option of saving
conversations—calls and texts—for up
to one year or until you delete them. Go to
Recent once you are signed in to view and
delete any or all of these conversations at
any time.
Privacy Settings
Select who can contact you from the Skype directory while using Skype on TV.
• Allow only my personal contacts
to call me lets only your Skype on TV
contacts call or text you.
• Allow anyone to call me makes it
possible for anyone from the Skype
directory to contact you. Please note
that if you choose this option, it will also
apply to your Skype settings while you’re
online(usingyourcomputer)orusinga
mobile device.
52 Features
Helpful Hints for Syncing
• Onceyousyncyourcontacts,youmayendupwithafewduplicateentries.Youcandeletethe
duplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check
for Duplicate Contacts.
• IfyouclickCANCEL during the sync, the two sets of contacts will not be merged and no changes
willbemadetoyourexistingXFINITYandSkypecontactlists.
•SyncContacts
Bysyncingyourcontacts,you’llbeabletoaccessyourXFINITYandSkypecontactsfromoneplace,making
it even faster and easier to nd a family member or friend.
Syncing cannot be undone. It will
mergeyourXFINITYandSkypecontact
lists. Before you begin, double check
that you’re signed in under your own
prole to make sure that you’re syncing
the right contacts.
Syncing usually takes a few minutes, but the
rst time you sync may take slightly more.
53Features
•ManageProles
All proles that you’ve created using Skype on TV can be accessed here. This list also includes proles
created by other household members. See the section, Proles, on page 25 to learn more.
- You can select a prole to update, delete
all of them at once, or add a new one.
- If you’re the primary on your Comcast
account,youcandeleteyourprole(the
primaryprole)byselectingDELETE ALL
PROFILES. Another primary will have to
be designated before new proles can be
added. Please note that only the primary
(orunrestrictedsecondaryaccounts)can
delete all proles. For more information
about primary and secondary accounts,
visit XFINITY.com > Customer Care >
Users & Settings > Manage MY User
Accounts.
- For details on how to update your
prole, please see the section, Proles,
on page 25.
•SetSecurity
You have the choice of entering your
personal password every time you sign in,
or it can be automatically lled in for you.
Blocked Contacts
You can choose to block a contact for any
reason, at any time, and prevent that person
from calling or texting you via Skype on TV.
Visit this section to view blocked contacts or
unblock contacts to let them connect with
you again.
To unblock a contact, select the contact
name and click UNBLOCK.
54 Features
System Settings
System Settings are all about your hardware, software and equipment. They are the settings that you
mayhavewalkedthroughduringtheinitialActivationprocess(ifyoucompletedthesystemchecks).From
adjusting your camera to updating your WiFi, these settings ensure optimal performance of your video, audio,
network and general connections.
Video: Camera, Screen Resolution,
TV Signal
Audio: Set Volume, System,
Check Microphone
Network: Ethernet and WiFi
Network Connections
General: Software Update,
Set Time Zone, System Timeout
•VideoSettings:Camera
The camera test checks that your camera
is working and positioned to capture your
preferred viewing area. Test your camera,
makeanyadjustments(ifneeded),then
select I SEE MYSELF to continue.
Helpful Hints for Camera Check
• Ifyourcameraisproperlyadjustedandyoustilldon’tseeyourself,selectI DON’T SEE MYSELF.
Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into
the Camera Input of the adaptor and try again.
• Ifyou’restillhavingtrouble,pleasecallComcastat855-417-9342forassistance.
55Features
•VideoSettings:ResolutionCheck
The resolution test identies your TV’s
resolution. If your TV is capable of 1080p
resolution,continuewith1080p.Otherwise,
select 720p and continue.
•MakingVideoCalls:
Thevideoyousendtoyourcontactwillrstappearinstandarddenition(SDor4:3aspectratio),butwill
changetohigh-denition(HDor16:9aspectratio)after45-60seconds.Thisassumesthatyourcontact’s
TVordeviceisabletoreceiveHDvideo.Ifnot,thenonlySDvideowillbeseenbyyourcontact.
•Receiving Video Calls:
Thevideoyoureceivewillrstappearinstandarddenition(SDor4:3aspectratio),butwillchangetohigh-
denition(HDor16:9aspectratio)after45-60.Thisassumesthecaller’sTVordeviceiscapableofsending
HDvideo.Ifnot,thenyouwillonlyseeSDvideo.
HD Meter
Duringvideocalls,theHDMeter
letsyouknowtheresolution(SD/HD)
of the video being received.
56 Features
•VideoSettings:TVSignalCheck
The TV signal test ensures that your set-top
box is connected properly and that you’ll be
able to watch TV while using Skype on TV.
If you see TV programming on the screen,
click I SEE TV.
•AudioSettings:MicrophoneCheck
The microphone test will ensure
the microphones in the camera are
working properly
.
Speak and the sound check will run
automatically. If the check is successful, the
iconwillglow.ClickCONTINUEandyou’ll
see the following success screen:
If the icon doesn’t glow after a few seconds,
clickIDON’TSEEGLOWINGICONand
follow the directions on the screen to
continue.
Helpful Hints for TV Signal Check
• IfyouseeagrayboxwithanX,clickI DON’T SEE THE TV.ChecktoseeifyourHDMIcableis
securely connected and try again.
• YoucanuseSkypeonTVwithouttheconnection,butyouwon’tbeabletowatchTVwhileusing
the service.
Helpful Hints for Microphone Check
• Ifyourmicrophonetestisnotsuccessful,rstmakesureyourcameraissecurelyconnected.Then,
check that there are no obstructions between you and the microphone and try again by saying
something out loud and speaking as clearly as possible.

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