Thrane and Thrane A S IPHANDSET Wireless VoIP Handset User Manual VoIP UM

Thrane & Thrane A/S Wireless VoIP Handset VoIP UM

Manual 1

Thrane & Thrane A/SIP Handset User ManualDocument number: 98-126059-DraftC6Release date: May 23, 2008
Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. We recommend downloading the latest version of the manual from the Thrane & Thrane Extranet.Copyright © 2008 Thrane & Thrane A/S. All rights reserved.Trademark Acknowledgements:•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Company Addresses www.thrane.comDenmarkCompany headquartersDenmarkThrane & Thrane A/SLundtoftegårdsvej 93 DDK-2800 Kgs. LyngbyDenmarkThrane & Thrane Aalborg A/SPorsvej 2DK-9200 Aalborg SVDenmarkUSA ChinaThrane & Thrane, Inc.509 Viking Drive, Suites K, L and MVirginia Beach, VA 23452USAThrane & Thrane ShanghaiUnit 602 - Building 4,289 Bisheng Rd.Zhangjiang High-tech Park,Pudong201204 Shanghai P. R. China
iiiSafety Summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHEREDo not operate the IP Handset in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.KEEP AWAY FROM LIVE CIRCUITSOperating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the cable connected. Always disconnect power and discharge circuits before touching them.
ivAbout the Manual 2Intended ReadersThis manual is a user manual for the Thrane IP Handset. The readers of the manual include anyone who is using or intends to use the IP Handset. No specific skills are required to operate the IP Handset. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the handset according to the guidelines in this manual. Manual OverviewThis manual has the following chapters:•Introduction contains an overview and a brief description of the IP Handset.•Getting started explains how to connect and start up the handset and gives an overview of the display and keypad. It also contains a short guide to initial configuration and to making the first call.•Operating the IP Handset describes how to use and configure the handset and explains the display menus.•Using the web server explains how to use the built-in web server of the IP Handset.•Troubleshooting contains a short troubleshooting guide and gives information on where to get further help if needed.This manual may not always reflect the latest software functionality of your IP Handset. To obtain the latest version of the manual, please enter the Thrane & Thrane Extranet and download the latest version, or acquire it from your distributor.
vTypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:• To emphasize words. Example: “Do not touch the antenna”.• To indicate what the user should select in the user interface. Example: “Select Settings > Display”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.COURIER is used to indicate display text. Example: “The display shows 39558880”.
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viiTable of ContentsSafety Summary ................................................................iiiAbout the Manual ..............................................................ivChapter 1 IntroductionWelcome ............................................................................ 1In this chapter .................................................................... 1Your IP Handset .................................................................2Description ..........................................................................2The wireless IP handset .........................................................3The wired IP handset ............................................................4Features .............................................................................5What’s next? ......................................................................5Chapter 2 Getting startedIn this chapter ....................................................................7Getting started with the wireless IP Handset .....................7Introduction .........................................................................7Preparing the hardware .........................................................8Charging the handset ........................................................... 11Connecting the handset to your Wi-Fi access point ..................14Getting started with the wired IP Handset ........................15Introduction ........................................................................15Connectors ..........................................................................15Connecting the cables to the IP cradle ....................................16Installing the cradle ............................................................ 18Connecting the wired handset to a BGAN terminal ...................19Starting up the wired IP Handset ..........................................20
Table of ContentsviiiEstablishing a connection using BGAN terminal ................ 21Using a BGAN terminal ........................................................ 21Establishing a connection ....................................................22Connecting subsequent handsets to the BGAN terminal ...........24Making the first call .........................................................26The handset keypad and display .......................................27The keypad ........................................................................27The display ........................................................................33What’s next? ....................................................................38Chapter 3 Operating the IP HandsetIn this chapter ..................................................................39User interfaces .................................................................39Handset functions ............................................................ 40Making calls ...................................................................... 40Making a call using a BGAN terminal ....................................43Quick settings .....................................................................45Writing text in the handset ...................................................47Using a headset ..................................................................48The menu system ..............................................................49Accessing the menu system ..................................................49Menu overview ...................................................................49Call log ............................................................................. 50Contacts .............................................................................52Status ................................................................................54Network .............................................................................55Settings ............................................................................. 61SIP ................................................................................... 68BGAN ................................................................................72What’s next? ....................................................................73Chapter 4 Using the web serverIn this chapter ..................................................................75
Table of ContentsixIntroduction .....................................................................75The web server ...................................................................75Browser settings .................................................................75Accessing and navigating the web server ............................... 77Pages in the web server ...................................................79The Home page ..................................................................79Contacts ............................................................................80Call log .............................................................................. 81SIP settings ........................................................................82Uploading firmware ............................................................84Import/Export settings .........................................................85Help ..................................................................................87What’s next? ....................................................................88Chapter 5 TroubleshootingIn this chapter ..................................................................89Getting support ................................................................89Overview ...........................................................................89Handset support .................................................................89Troubleshooting guide .....................................................90App. A Technical specificationsIn this appendix ................................................................91IP Handset, wireless ........................................................92IP Handset, wired ............................................................94IP Handset, wireless, outline dimensions .........................96IP Handset, wired, outline dimensions .............................98IP cradle outline dimensions .......................................... 100App. B Conformity
Table of ContentsxThrane IP Handset, wireless ........................................... 103CE (R&TTE) ....................................................................... 103FCC ................................................................................. 103FCC/IC Notice ................................................................... 104Thrane IP Handset, wired ............................................... 106CE (R&TTE) ....................................................................... 106FCC ................................................................................. 106Glossary ....................................................................................... 109Index ........................................................................................ 113
1Chapter 11111IntroductionIntroduction 1WelcomeCongratulations on the purchase of your IP Handset!The IP Handset communicates using Voice over Internet Protocol (VoIP), which means that voice conversations are routed over the Internet or through an IP-based network. There are two variants of the IP handset: A wireless and a wired variant.In this chapterThis chapter introduces the IP Handset and gives an overview of its features and functions.
Chapter 1: Introduction2Your IPHandsetYour IP HandsetDescriptionThe IP Handset is used for making phone calls over an IP based network. When used with a BGAN terminal, the communication is only IP based between the handset and the BGAN terminal. From the BGAN terminal, the call is transmitted as a normal circuit-switched call.The handset is designed specifically for use in harsh environments and it is dust proof and splash proof. Excellent sound quality is achieved by including a state-of-the-art echo canceller and noise suppression software. On the large 2.2" color TFT screen, a graphical user interface provides easy access to all functions including contacts and settings. The user interface also provides direct access to certain features of a connected BGAN terminal. The handset is based on a 260 MHz processor running Windows CE 6.0.There are two variants of the handset: A wireless (Wi-Fi) model and a wired model.
Chapter 1: IntroductionYour IP Handset 31111IntroductionThe wireless IP handsetThe wireless IP handset connects to a Wi-Fi access point. The internal battery is charged from the dedicated cradle, which connects to an external power supply (12-24 V DC).The TT-3670B Thrane IP Handset & Cradle, wireless, includes the following main units:• TT-3672B Thrane IP Handset, wireless• TT-3674B Thrane IP cradle, wireless
Chapter 1: Introduction4Your IPHandsetThe wired IP handsetThe wired handset is powered directly from the LAN interface using Power over Ethernet (PoE), which eliminates the need for an external power supply.The TT-3670A Thrane IP Handset, wired, includes the following main units:• TT-3672A Thrane IP Handset, wired• TT-3674A Thrane IP cradle, wiredThe IP Handset connects to the cradle with a coil cord. The cradle connects with a fixed LAN cable to a LAN port with PoE, for example in a BGAN terminal (Broadband Global Area Network) for satellite communication.
Chapter 1: IntroductionFeatures 51111IntroductionFeaturesThe IP Handset offers the following features:Voice communication over Internet or IP based networkContacts list with up to 100 entriesIntuitive user interface and menu systemBuilt-in web interfaceHigh quality color display QVGARugged but elegant designSplash proof and dust proofConnectivity to Broadband Global Area Network (BGAN) terminalDedicated menu for BGAN terminalsWhat’s next?This chapter has provided an overview of the IP Handset. The next chapters will go into more detail about how to set up and use your handset. The following chapter, Getting started, explains how to start up the handset and make the first call.
Chapter 1: Introduction6 What’s next?
7Chapter 22222Getting startedGetting started 2In this chapterThis chapter describes how to install and start up the handset and make the first call. It also gives an overview of the display and keypad and explains how to navigate with the keypad.Getting started with the wireless IP HandsetIntroductionOverviewThe wireless IP handset connects to a Wi-Fi access point. The internal battery is charged from the dedicated cradle, which connects to an external power supply.
Chapter 2: Getting started8 Getting started with the wireless IP HandsetIP Handset connectorsThe handset has two connectors on the side of the handset:• one connector for connecting a headset.• one Mini-USB connector, for charging the handset from a computer.Preparing the hardwareOverviewFor the wireless IP Handset you need the following hardware:• a Wi-Fi access point complying to the Wi-Fi networking standard 802.11b/g• for charging the handset:• an external power supply with 12 V DC to 24 V DC nominal power, min. 7 W, or • a PC and a USB cable with a mini-USB connector at one end and a USB-A connector at the other end. To connect the Wi-Fi access pointYou may connect the Wi-Fi access point to a BGAN terminal or to your standard network connection.For information on how to install the Wi-Fi access point, refer to the documentation that comes with your Wi-Fi access point.Mini-USB for charging Jack connector for headset
Chapter 2: Getting startedGetting started with the wireless IP Handset 92222Getting startedTo connect the external power supply to the cradleThe cradle for the IP Handset serves as a charger when it is connected to an external power supply (12-24 V DC, 6W).A compatible power supply, TT-3682L, is available from Thrane & Thrane. This power supply is also used for the EXPLORER 500 BGAN terminal. To connect the power supply, do as follows:1. On the back of the cradle, unscrew the two screws holding the cover.2. Remove the cover.3. Connect your power supply to the cradle.There are two options for connecting to the cradle:• Using the internal DC connector in the cradle. The connector is a proprietary DC Jack, 2.5 mm, positive center. Terminal block J101DC Connector
Chapter 2: Getting started10 Getting started with the wireless IP HandsetThe connector on the EXPLORER 500 power supply is compatible with this connector.• Using the internal terminal block (J101).Connect the wires from your DC supply to DC+ and DC- in the terminal block J101.4. Secure the cable with a cable relief at the cable exit on the cradle.5. Mount the cover and fasten the two screws.For information on how to mount the cradle on a wall or desktop, see Installing the cradle on page 18.Note Make sure the cable relief matches the size of the cable.
Chapter 2: Getting startedGetting started with the wireless IP Handset 112222Getting startedCharging the handsetIntroductionThe battery icon next to the handset icon in the top right corner of the display shows the battery status of the handset.When only one bar is left in the icon, it starts flashing to indicate that the battery needs recharging. When the level is critically low, the handset makes a sound and briefly shows a message. There are two options for charging the handset:• using a USB cable and a computer• using the cradle with a power supplyTo charge the handset from a computerYou need a PC and a USB cable with a mini-USB connector at one end and a USB-A connector at the other end.Do as follows:1. Connect the mini-USB connector to the connector at the side of your handset.2. Connect the other connector on the cable to a USB port on your computer.The handset automatically starts the charging process.
Chapter 2: Getting started12 Getting started with the wireless IP HandsetTo charge the handset using the cradleDo as follows:1. Connect the power supply of the cradle to your 100-240 V AC electrical outlet. For information on how to connect the power supply to the cradle, see To connect the external power supply to the cradle on page 9.2. Place the IP Handset in the cradle with the display facing up. Display during charging processA message appears briefly in the display, and the battery icon is animated to show that the battery is charging.
Chapter 2: Getting startedGetting started with the wireless IP Handset 132222Getting startedBelow are examples of the display when the handset is off and when the handset is in screensaver mode while charging the battery.Note If the handset is out of use for a longer period of time, recharge the battery every two years.Handset off (animated). Screensaver modeThe icon is turned off aftera while, but reappears whena key is pressed.
Chapter 2: Getting started14 Getting started with the wireless IP HandsetConnecting the handset to your Wi-Fi access pointDo as follows:1. Start up the Wi-Fi access point.2. Switch on your wireless IP Handset by pressing and holding the on hook key until the display lights up.3. Press the center select key to enter the menu system.4. Select Network > WLAN.5. When the list of available access points appears in the display, select the access point you want to connect to.6. If you are prompted for security settings, select OK to enter the Profiles menu.7. In the Profiles menu, select the encryption used in your access point. The handset supports WEP and WPA2-PSK.8. Select whether your encryption code is hexadecimal or text.9. Enter your encryption code.10. Select Connect.The handset will now attempt to connect to your Wi-Fi access point. If the access point is connected to a BGAN terminal, see Establishing a connection using BGAN terminal on page 21.When the handset is ready for use, you will see the handset ready symbol in the top right corner of the display.Note This procedure is only needed at the first connection. Once connected, the handset will automatically attempt to connect to this access point whenever it is switched on.Note Access points with a profile matching your IP Handset are marked with . If this symbol is not present, you cannot connect to the access point until you have set up your WLAN profile to match the access point. If you select an access point without a defined profile you are prompted for security settings.
Chapter 2: Getting startedGetting started with the wired IP Handset 152222Getting startedGetting started with the wired IP HandsetIntroductionThe wired IP Handset connects to the cradle with a coil cord. The cradle connects with a fixed LAN cable to a LAN port with PoE, for example in a BGAN terminal. The IP Handset is powered directly from the LAN (PoE) interface.ConnectorsIP Handset connectorsThe IP Handset has a coil cord with a LAN connector for connecting to the cradle or directly to a LAN (PoE) interface.The handset also has two connectors on the side of the handset, for future use:• one connector for connecting a headset.• one Mini-USB connector.Note These two connectors are currently not functional.
Chapter 2: Getting started16 Getting started with the wired IP HandsetIP cradle connectorsThe cradle for the IP handset has two internal LAN connectors and an alternative terminal block for the LAN connection:• One LAN connector connects to the coil cord from the IP Handset. • The other LAN connector, or alternatively the terminal block, connects to your LAN cable between the cradle and the BGAN terminal.Connecting the cables to the IP cradleDo as follows:1. Remove the two screws holding the center cover in the bottom of the cradle and take off the cover.2. Connect the coil cord from the IP Handset to the cradle connector marked J103. Then fit the cable relief mounted on the coil cord into the groove at the cradle exit.3. To mount the external LAN cable, do one of the following:J101J102Cable reliefJ103Fit coil cordhere
Chapter 2: Getting startedGetting started with the wired IP Handset 172222Getting started• Connect a standard LAN cable to the connector marked J102 in the cradle. This is the cable for connecting to the BGAN terminal or other LAN (PoE) interface.• Connect the wires of a LAN cable to the terminal block marked J101. The text next to the terminal block indicates which signal goes where.4. Mount cable relief at the cable exit from the cradle.5. Mount the cover and fasten the two screws.Important The space between the cable LAN connector and the PCB is very scarce - make sure the housing of the cable connector is not too thick to allow for the connectors to fit properly. Note Make sure the cable relief matches the size of the cable.
Chapter 2: Getting started18 Getting started with the wired IP HandsetInstalling the cradleMount the cradle on a wall or a desktop with 3 screws fitting in the holes indicated in the drawing below (front view).
Chapter 2: Getting startedGetting started with the wired IP Handset 192222Getting startedConnecting the wired handset to a BGAN terminalDo as follows:1. Start up the BGAN terminal as described in the user manual for the terminal.2. Connect the LAN cable from the IP cradle to one of the LAN (PoE) connectors on the BGAN terminal.The cable between cradle and terminal must be maximum 80 m.The handset starts up automatically when connected to the BGAN terminal. However, you may have to configure user name and password if the handset has not been connected before. For further information, see Establishing a connection using BGAN terminal on page 21.Note The LAN interface on the BGAN terminal must supply Power over Ethernet.Note If you insert a switch or similar between the cradle and the terminal, make sure that it conforms to the industry standard IEEE 802.3 af (using data pairs).
Chapter 2: Getting started20 Getting started with the wired IP HandsetStarting up the wired IP HandsetPowering the IP HandsetThe wired IP Handset is automatically powered when it is connected to a LAN interface with PoE.If the handset has been switched off, you can switch it back on by pressing and holding the on hook key until the display lights up.If the handset does not start up, the reason may be that there is no PoE in the LAN interface. If you are connecting to a BGAN terminal, check that the PoE indicator on the terminal lights green for the connected port. For further information, refer to the installation manual for the BGAN terminal.To switch off the IP Handset, press and hold the on hook key again until the display is turned off.
Chapter 2: Getting startedEstablishing a connection using BGAN terminal 212222Getting startedEstablishing a connection using BGAN terminalUsing a BGAN terminalIntroductionBy connecting the handset to a BGAN terminal you gain access to the BGAN satellite network with your IP Handset.When the IP Handset is used with the BGAN terminal, it communicates using Internet protocol between the handset and the terminal. However, on the BGAN network side of the terminal the call is transmitted as a circuit switched 3.1 kHz or Standard call.When connected with the BGAN terminal the IP Handset provides a dedicated menu for the terminal.Hardware connectionThe wireless handset is connected to the BGAN terminal by connecting the Wi-Fi access point to one of the LAN ports of the terminal. For information on how to connect the handset to the access point, see Connecting the handset to your Wi-Fi access point on page 14.The wired handset is connected to the BGAN terminal by connecting the Ethernet cable from the cradle to one of the LAN ports of the terminal. For further information, see Connecting the wired handset to a BGAN terminal on page 19.
Chapter 2: Getting started22 Establishing a connection using BGAN terminalEstablishing a connectionIf no SIM PIN is requiredIf the handset is connected to a BGAN terminal where the SIM PIN is disabled or has already been entered, the BGAN terminal automatically sets up a SIP profile and assigns the local number 0501 to the first handset that is connected. If one or more handsets have already been connected to the terminal, and the new handset has not been connected to the terminal before, you need to set up the user name, password and local number in the handset and in the web interface of the BGAN terminal. For further information, see Connecting subsequent handsets to the BGAN terminal on page 24.When the display shows the handset ready symbol in the upper right corner, the handset is ready for making a call.If the handset ready symbol is crossed out you cannot make a call. The display will normally show a message explaining why the handset is not ready.If a SIM PIN is requiredIf the handset is connected to a BGAN terminal where the SIM PIN is required and has not yet been entered, you need to enter the SIM PIN for the terminal. To do so, you need to know the Administrator user name and password as well as the SIM PIN for the BGAN terminal. Do as follows:1. From the main screen of the handset, press the center select key to enter the menu system.2. Select BGAN.3. Select Enter PIN code.4. Enter the Administrator user name and select OK.Note This menu item is not available if the PIN has already been accepted. Select Status > PIN status to see if the PIN has been accepted.
Chapter 2: Getting startedEstablishing a connection using BGAN terminal 232222Getting startedFor information on how to type text in the handset, see Writing text in the handset on page 47.5. Enter the Administrator password and select OK.6. Enter the SIM PIN and select OK.If the SIM PIN is rejected, see the next section Wrong PIN.When the PIN is accepted, the BGAN terminal automatically sets up a SIP profile and assigns the local number 0501 to the first handset that is connected. If one or more handsets have already been connected to the terminal, and the new handset has not been connected to the terminal before, you need to set up the user name, password and local number in the handset and in the web interface of the BGAN terminal. For further information, see Connecting subsequent handsets to the BGAN terminal on page 24.When the display shows the handset ready symbol in the upper right corner, the handset is ready for making a call.If the handset ready symbol is crossed out you cannot make a call. The display will normally show a message explaining why the handset is not ready.Wrong PINAfter entering the user name and password, you have 3 attempts to enter the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your BGAN SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.Caution! If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
Chapter 2: Getting started24 Establishing a connection using BGAN terminalConnecting subsequent handsets to the BGAN terminalIntroductionIf one ore more handsets have already been connected to the terminal, you need to set up the user name, password and local number in the handset and in the web interface of the BGAN terminal.Setting up the handsetTo enter the user name and password in the handset, do as follows:1. Start up your handset as described in the previous sections.2. Enter the menu system and select SIP.3. Move to the BGAN profile and select Options (left select key).)4. Select Edit/View.5. Select User name and enter the user name for your handset. Note that the user name must be the same as the local number for your handset when using the BGAN terminal. Available numbers are 0501 to 0516.6. Select Password and enter the password for your handset.7. Exit the handset menu system.Setting up the BGAN terminalTo enter the local number and password in the web interface of the BGAN terminal, do as follows:1. Connect a computer to the LAN interface of the BGAN terminal and start up your browser.2. Enter the IP address for the terminal. The default IP address is 192.168.0.1.The web interface opens.3. Select SETTINGS > IP handsets.
Chapter 2: Getting startedEstablishing a connection using BGAN terminal 252222Getting started4. Locate the local number that matches the user name of your handset and click New.5. Enter the password you entered in the handset.When the terminal and the handset have recognized each other, a “Configure” link appears next to the new handset. When you click the Configure link the internal web interface of the handset opens. For information on the handset web interface, see Using the web server on page 75.Handset readyWhen the display shows the handset ready symbol in the upper right corner, the handset is ready for making a call.If the handset ready symbol is crossed out you cannot make a call. The display will normally show a message explaining why the handset is not ready.
Chapter 2: Getting started26 Making the first callMaking the first callTo make a call, type the phone number on the keypad and press the off hook key in the left side of the keypad or press #.The display shows that the number is being dialled.If the number is in the Contacts list of the handset, you can also select the number from there and dial up with the off hook key. For further information on how to make calls, see Making calls on page 40.Unanswered callsYou can see unanswered calls under CALLS in the BGAN menu of the IP handset or under Calls in the web interface.
Chapter 2: Getting startedThe handset keypad and display 272222Getting startedThe handset keypad and displayThe keypadOverviewThe following drawing shows the keypad of the handset.The next sections explain the functions of each key in the keypad.Left selectOff hookRight selectOn hook/ PowerSelect Up/ Down/ Left/ RightAlpha-numerickeys
Chapter 2: Getting started28 The handset keypad and displayControl keysThe below table shows the functions of the control keys in the upper section of the keypad.Key FunctionsLeft select.Selects the function shown just above the key (left soft key).Right select.Selects the function shown just above the key (right soft key).From main screen: Opens the Contacts list.Off hook.After entering a phone number: Initiates a call to the number.From main screen: Opens a list of the latest calls, including incoming, outgoing and missed calls.On hook/ Power.When the handset is ringing: Rejects the call.During a call: Ends the call.When in the menu system: Abandons the menu system and displays the main screen.Otherwise: Powers the handset on/off, when pressed and held for 3 seconds.If there is an error and the handset does not power off after approximately 3 seconds, hold the key for 10 seconds, and the handset will perform a hardware reset.
Chapter 2: Getting startedThe handset keypad and display 292222Getting startedSelect (center). Selects/confirms the function highlighted in the display.   Navigation.Navigates through the menu system in the display.Right/Left are also used to change settings in the menus.See also Keypad shortcuts on page 32.Key Functions
Chapter 2: Getting started30 The handset keypad and displayAlpha-numeric keysThis section shows the functions of the alpha-numeric keys in the lower section of the keypad.The functions available depend on whether you are typing a phone number (number mode) or text (text mode).In number mode, you get the number of the key pressed. Only ∗ has two functions.Press ∗ once: The display shows ∗ .Press ∗ twice, or press and hold: The display shows +.Press #: The display shows #.See the available functions in text mode on the next page.
Chapter 2: Getting startedThe handset keypad and display 312222Getting startedIn text mode, you have the functions listed below.The ∗ key switches between numeric, lowercase and uppercase characters.To get numbers from lowercase or uppercase mode, press and hold the key.At numerous presses on the same key, the character changes in the same sequence that the characters are listed in the table below.Key Numeric output Lowercase output Uppercase output1 1 . , @ : - ? . , @ : - ?2 2 a b c A B C33 d e f D E F44 g h i G H I55 j k l J K L66 m n o M N O77 p q r s P Q R S88 t u v T U V99 w x y z W X Y Z00 [space] [space]∗Switches between lowercase, uppercase and numbers# Symbols. Displays a list with the following additional symbols:. / : @ $ % ^ & * ( ) ~ ‘ - _ = + [ ] { } \ | ; ´ “ ! < > , ? # € <CR>
Chapter 2: Getting started32 The handset keypad and displayNavigating with the keypadTo enter the menu system from the main screen, press the center select key.To move through the menus, press the navigation keys (arrows).To select a highlighted menu item, press the center select key.To select one of the items in the action texts area, press the key just below the text you want to select.To go back one level in the current menu, press the right select key (only when Back is displayed above the key).Keypad shortcutsThe following shortcuts are available: When the display is in the main screen, this key gives direct access to the list of contacts.When the display is in the main screen, this key opens a list of the latest incoming, outgoing and missed calls.When the display is in the menu system, the on hook key will exit the menu system and show the main screen.When the display is in the main screen, the right select key will open the list of contacts. From inside the Contacts list, press the first letter of an entry to access the entry in the Contacts list.Alpha-numeric keysWhen the display is in the menu system, an alpha-numeric key will jump to the menu item with the pressed number or, in the Contacts list, to the first entry beginning with the pressed letter.
Chapter 2: Getting startedThe handset keypad and display 332222Getting startedThe displayOverviewThe color display of the IP Handset is divided into sections with different information. The sections are outlined below.BGAN signal and battery statusWhen the IP Handset is connected to a BGAN terminal, the display shows the signal strength of the BGAN signal. If the BGAN terminal is battery powered, the battery status is also displayed.Time IP handset call statusSelected menu itemGeneral indicationsSignal (and battery)Action texts areaMain display areaSignal and batterystatus for wirelesshandsetstatus for BGAN terminal
Chapter 2: Getting started34 The handset keypad and displayTimeThe display shows the time of day.The format is selectable in the Settings > Date and time menu.General indicationsGeneral indications are icons that show dynamic information such as missed calls, sounds off, keypad locked and microphone muted. For explanations of the icons, see Icons in the display on page 35.IP Handset call statusThis field shows handset status such as whether or not the handset is ready for making calls, or whether there is an ongoing call.For explanations of the icons, see Icons in the display on page 35.Signal and battery status for wireless IP HandsetThis field shows the signal strength for the wireless connection and battery status for the wireless handset.Main display areaThe main display area primarily displays the menus and messages to the user.Action texts areaThe action texts are used to indicate an action that takes place when the corresponding key is pressed. The corresponding key is the key directly below the text (left select, center select or right select).
Chapter 2: Getting startedThe handset keypad and display 352222Getting startedIcons in the displayThe below table explains the icons in your display.Icon MeaningSignal strength for wireless handset and/or for BGAN terminal.Battery status for wireless handset and/or for BGAN terminal.BGAN terminal connected (used together with signal strength and battery status if relevant).Wireless handset (used together with signal strength and battery status).The handset is ready for making calls.The handset is not ready for making calls.Incoming call - not yet answered (the handset is ringing).Incoming call in progress.Outgoing call in progress.
Chapter 2: Getting started36 The handset keypad and displayOutgoing call - not yet answered.Call ended.The microphone is muted. To reactivate the microphone, select Options (left select key) > Microphone.The keypad is locked.To unlock the keypad, press the center select key followed by the left select key.Missed call.See the Call log for information on the call.Shown in the list of WLAN access points: The Wi-Fi connection is encrypted.Shown in the list of WLAN access points: The Wi-Fi connection is not encrypted.Shown in the list of WLAN access points: The profile for the Wi-Fi access point matches the handset.This symbol is used in the Contacts list to indicate that the number is from the phone book of the BGAN terminal and is read-only.Icon Meaning
Chapter 2: Getting startedThe handset keypad and display 372222Getting startedWhen an alpha-numeric key is pressed from inside the Contacts list, this symbol is shown while the handset is searching for entries with the letter pressed.The handset is in silent mode. All external sounds from the handset - including ring tones - are muted. Voice is not muted.This symbol is shown when you are adjusting the volume.Wait - a task is in progress.Icon Meaning
Chapter 2: Getting started38 What’s next?ScreensaverYou can choose to have a screensaver activated when the handset is not used for 1 minute. This screen shows only the time, handset status and general indications such as missed calls.When you press a key the display returns to the normal display function.To enable or disable the screensaver, enter the menu system, select Settings > Display and select Screensaver. When the box is checked, the screensaver is enabled.What’s next?After reading this chapter you should be able to connect the IP Handset, start up and make a call.The next chapters provide more information on the user interfaces and the setup of the IP Handset. The following chapter, Operating the IP Handset, explains how to setup and use the IP Handset.
39Chapter 33333Operating the IP HandsetOperating the IP Handset 3In this chapterThis chapter describes how to use the IP Handset. It also describes how to configure the handset and use the display menu system, including a short description of how to use the IP Handset with a BGAN terminal.For information on how to connect and start up the handset, and how to navigate with the keypad, refer to the previous chapter, Getting started.User interfacesThe main user interface for the handset is the display menu system. However, with a computer and a browser you can also use the built-in web server to access the handset. This way you can take advantage of a larger screen and still access a subset of the handset settings.•The display menu system is described in The menu system on page 49. For an overview of the keys and display, and explanation of keys and display symbols, see The handset keypad and display on page 27.•The web server is described in Using the web server on page 75.
Chapter 3: Operating the IP Handset40 Handset functionsHandset functionsMaking callsHandset readyWhen the status field for the IP Handset shows ready , you can make or receive calls.
Chapter 3: Operating the IP HandsetHandset functions 413333Operating the IP HandsetTo make a callTo make a call, simply type the phone number and press or #.The display shows the progress as follows:Note If the handset is in the cradle while you make the call, the mode will automatically be hands-free (default function). For further information, see Cradle on page 64.Press off hookHang upThe call is answered
Chapter 3: Operating the IP Handset42 Handset functionsYou can also call a number from your contacts or from a list of recent calls:•Contacts: Press the right select key from the main screen and move to the contact you want to call. Then press the off hook key. •Recent calls: To see the latest calls (incoming, outgoing and missed calls), press from the main screen. Press again to call the selected number.For information on how to make calls using a BGAN terminal, see Making a call using a BGAN terminal on page 43.To receive a callWhen the handset is ringing, the display shows the calling name or number, if known.Answer the call by pressing the off hook key in the left side of the keypad , or by removing the handset from the cradle. For information on cradle detection, see Cradle on page 64.Any open menus are closed down when the handset is ringing.To end or reject a callPress the on hook key to end an ongoing call or to reject an incoming call.When the handset is in hand-held mode, you can also end the call by placing the handset in the cradle.Note If the handset is in the cradle while you answer the call, the mode will automatically be hands-free (by default).
Chapter 3: Operating the IP HandsetHandset functions 433333Operating the IP HandsetMaking a call using a BGAN terminalMaking a call from a handset connected to a BGAN terminalTo make a call from a phone or handset connected to a BGAN terminal, dial00 <country code> <phone number> followed by or #.Example: To call Thrane & Thrane in Denmark (+45 39558800), dial 00 45 39558800 followed by or #.For further information on call types and the BGAN terminal, refer to the user manual for your BGAN terminal.Making a call to a handset connected to a BGAN terminalTo make a call to a handset connected to the terminal, dial+870 <Mobile number>•+ is the prefix used in front of the country code for international calls. This is 00 when calling from most countries in Europe and from many other countries.•Mobile number: The mobile number of the terminal you are calling. Example: If you are calling from Denmark and the mobile number for 3.1 kHz Audio is 772112345 on your terminal, and you want to make a call to the terminal using 3.1 kHz Audio, dial 00 870 772112345.Note You can select the call type for your call, using a prefix. The default call type is Standard Voice.Dial 2 ∗ before the number to make a 3.1 kHz Audio call.Example: Dial 2 ∗ 004539558800 to make a 3.1 kHz Audio call to Thrane & Thrane in Denmark.Note By default all handsets connected to the terminal will ring on incoming calls.
Chapter 3: Operating the IP Handset44 Handset functionsTo see the mobile numbers of your terminal, refer to the information included with your airtime subscription.For more information on call types and the BGAN terminal, refer to the user manual for your BGAN terminal.Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operating the IP HandsetHandset functions 453333Operating the IP HandsetQuick settingsControlling the volumeTo adjust the voice volume during a call (with the display in the main screen), press  or  on the keypad. Hands-free operationTo enable hands-free operation during a call, use the right select key to select Handsfree. To go back to hand-held mode, press the right select key again.In hands-free mode the sound is routed to a speaker, so that you can use the phone without holding it close to the ear. You can adjust the volume with  or  as described in the previous section.Handset in cradle:You can also make a hands-free call by leaving the handset in the cradle while making the call. Similarly you can answer a call using hands-free mode by leaving the handset in the cradle while answering the call. In both cases, the default function is as follows:• If you remove the handset from the cradle during the call, the mode will automatically change to hand-held.• When the handset is out of the cradle in hand-held mode, the call will be terminated when you put the handset back in the cradle. • When the handset is out of the cradle in hands-free mode, you can put it back in the cradle without terminating the call.Muting the microphoneTo mute the microphone during a call, select the left Options menu and select Microphone mute.Note You can change this default function under Settings > Cradle, if you want the handset to be independent of the cradle. For further information, see Cradle on page 64.
Chapter 3: Operating the IP Handset46 Handset functionsLocking the keypadTo lock the keypad, select the left Options menu and select Lock keypad.When the keypad is locked you can still answer incoming calls.To unlock the keypad, press the center select key and then the left select key.Using night modeThe display has a night mode for operation in low light areas. In night mode, the colors are changed to make the display more suitable for night operation.To activate night mode, select the left Options menu and select Night mode.Using stealth modeThe display has a stealth mode which turns off all lights and/or sounds for external events. Note, however, that the keypad will still light up when you press a key. To activate stealth mode, select the left Options menu and select Stealth mode.Note Stealth mode is only activated for the items you have selected in the Stealth mode menu. See Stealth on page 62.
Chapter 3: Operating the IP HandsetHandset functions 473333Operating the IP HandsetWriting text in the handsetHow to use the keysPress ∗ before the alpha-numeric key to switch between lower case, upper case and numbers.There are 3 or 4 letters on each key. To obtain the other letters on the key, press the key again.To move the cursor in the text, use the arrow keys.To delete the letter just before the cursor, press the left select key Clear. Hold the key to delete all the text.For a list of the key-functions in text-mode, see the table on page 31.ExampleTo type “He”, do as follows:1. Press ∗ one or two times until the lower left corner of the display shows upper case letters.2. Press the key 4 ghi two times to display the letter H. 3. Press ∗ again until the lower left corner of the display shows lower case letters.4. Press the key 3 def two times to display the letter e.
Chapter 3: Operating the IP Handset48 Handset functionsUsing a headsetYou can connect a headset to the handset as follows:Plug the headset jack into the jack connector on the side of the handset.The microphone and speaker of the handset are automatically disabled and the headset is used instead.
Chapter 3: Operating the IP HandsetThe menu system 493333Operating the IP HandsetThe menu systemAccessing the menu systemTo access the menu system from the main screen, press the center select key.Move around in the menus with the arrow keys and select with the select keys. Leave the menu system by pressing the on hook key.Menu overviewThe following drawing shows an overview of the menu system.Note The WLAN menu under Network is not present in the wired handset!BGAN profileRegisteredProfile 2Not in useProfile 3Not in useMissed callsReceived callsDialled numbersManageCall logContactsStatusNetworkSettingsSIPBGANMain menuPhone identificationNetwork informationSoftware versionStatusEnter PIN codeSoundStealthCall servicesCradleDisplayWeb serverDate and timeLanguageFactory defaultWLANIP mode Noise cancellationEcho cancellationUse BGAN timeTimeDateFormat (12/24h)Time zoneActive backlight (%)Standby backlight (%)ScreensaverTransparencyRinging toneTones volumeKeypad clickSuppress audioSuppress backlightUse stealthDHCP/Static IPUMTS statusCNo (signal strength)PIN statusAccess P 1ConnectedAccess P 2Answer when lifted
Chapter 3: Operating the IP Handset50 The menu systemCall logTo see the call logNote that the call log can hold maximum 100 calls. You can delete calls from the call log. For further information, see the next pages in this section.Do as follows:1. From the main menu, select Call log.2. Select the list you want to see.3. If you want to see details for a call, move to the call and select View.The display shows the name (if known), the number, time of the call and duration.To add a number from the call log to the ContactsDo as follows:1. In the call log, go to the call and select Options.2. Select Add to contacts.Note that the Contacts list can hold maximum 100 entries.3. Type in the name of your new contact and select OK.
Chapter 3: Operating the IP HandsetThe menu system 513333Operating the IP HandsetTo delete a number from the call logDo as follows:1. In the call log, go to the call and select Options.2. Select Delete.3. Select Yes.To delete all numbers in a call log folderDo as follows to delete all numbers in the call log, or all numbers in a subfolder of the call log.1. In the call log menu (not in one of the subfolders) select Manage.2. Select the folder you want to empty.3. Select Yes.To see memory usage in the call logTo see the number of stored entries and the maximum allowed number of entries, do as follows:1. In the call log menu (not in one of the subfolders) select Manage.2. Select Memory usage.
Chapter 3: Operating the IP Handset52 The menu systemContactsTo see your contactsDo one of the following:• From the main screen, press the right select key,• from the main screen, press , or• from the main menu, select Contacts.If a contact is from the BGAN phone book it is marked with . This means you cannot edit or delete the entry.To call a contactDo as follows:1. In your Contacts list, scroll to the contact you want to call.2. Press the off hook key.To add a contactDo as follows:1. In your Contacts list, press the left select key, Options.2. Select Add.Note that the Contacts list can hold maximum 100 entries.3. Type in the name of your contact and select OK.The name can be maximum 32 characters.For information on how to enter text, see Writing text in the handset on page 47.4. Scroll to Number and select Edit.5. Type in the number of your contact and select OK.The number can be maximum 32 characters.
Chapter 3: Operating the IP HandsetThe menu system 533333Operating the IP HandsetTo edit a contactDo as follows:1. In your Contacts list, scroll to the contact you want to edit.2. Press the left select key, Options.3. Select View/Edit.4. Select Edit.5. Change the name of your contact and select OK.For information on how to enter text, see Writing text in the handset on page 47.6. Scroll to Number and select Edit.7. Change the number of your contact and select OK.To delete a contactDo as follows:1. In your Contacts list, scroll to the contact you want to delete.2. Press the left select key, Options.3. Select Delete.4. Press the left select key, Yes.The contact is now deleted from your Contacts list.
Chapter 3: Operating the IP Handset54 The menu systemStatusTo view status for the handset, do as follows:1. From the main menu, select Status.2. Select Phone identification to see the serial number of the IP Handset.3. Select Network information to see:• DHCP Enabled/Disabled• IP address• Subnet mask address• Default gateway• Physical address (MAC)4. Select Software version to see the version of the IP Handset software.

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