Thrane and Thrane A S IPHANDSET Wireless VoIP Handset User Manual VoIP UM

Thrane & Thrane A/S Wireless VoIP Handset VoIP UM

Manual revised 3

Chapter 4: Using the web serverPages in the web server 8144444Using the web serverPages in the web serverThe Home pageThe web server starts up on the Home page. To go back to the Home page from another location in the web server, select Home from the left navigation pane.The Home page shows properties and network settings of the handset. The page is automatically updated every 5 seconds.VoIP_UM.book Page 81 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web server82 Pages in the web serverContactsThe web server gives access to the Contacts list of the handset.Select CONTACTS from the left navigation pane. The page shows the name and number of all contacts in the handset. You can sort the list by name or number by clicking Name or Number in the heading row of the list.• To add a new contact, type in the name and number at the top of the page and click Create. The Contacts list can hold 100 entries.• To delete a contact, click next to the contact you want to delete.• To edit a contact, click next to the contact you want to edit, and make your corrections.VoIP_UM.book Page 82 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web serverPages in the web server 8344444Using the web serverCall logTo display the call log of the handset, select CALL LOG from the left navigation pane.For each call the CALL LOG page shows date and time, phone number, duration and whether the call was incoming, outgoing or missed. If the phone number is in the Contacts list, the name of the contact is shown with the number.The latest calls are listed first. If you only want to see a subset of the calls, select one of the sub-groups at the top of the page. You can select Received calls, Outgoing calls or Missed calls.VoIP_UM.book Page 83 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web server84 Pages in the web serverSIP settingsOverviewThe handset communicates using SIP (Session Initiation Protocol). To view the SIP settings of the handset, select SIP SETTINGS from the left navigation pane.The page shows the settings for the current SIP profile.VoIP_UM.book Page 84 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web serverPages in the web server 8544444Using the web serverTo add a new profileThe list of SIP profiles can hold maximum 10 profiles.To add a new profile, do as follows:1. Click New profile at the top of the page.2. Fill in the list.You may not need to fill in all items in the list. Mandatory fields are marked with ∗ .3. Click Save at the bottom of the page.To edit a profileDo as follows:1. From the Profile scroll list select the profile you want to edit.2. Change the settings according to your needs.3. Click Save at the bottom of the page.To delete a profileDo as follows:1. From the Profile scroll list select the profile you want to delete.2. Click Delete at the bottom of the page.Note For the BGAN profile, you can only change the user name and password. Be careful if you change these - the user name is also the local phone number.VoIP_UM.book Page 85 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web server86 Pages in the web serverUploading firmwareYou can use the web server to upload firmware from your computer to the IP Handset.Do as follows:1. Select UPLOAD FIRMWARE from the left navigation pane.2. Click Browse and locate the firmware you want to upload to the IP Handset.3. CLick Upload firmware.The handset initiates firmware upload, showing the progress in the display. When upload is done, the handset automatically restarts with the new firmware.Note After uploading firmware to the handset, you may have to refresh your Internet browser for the web server to display correctly. To refresh the browser, press <shift>+<F5>.VoIP_UM.book Page 86 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web serverPages in the web server 8744444Using the web serverImport/Export settingsOverviewYou can import settings to your handset from a file, or export settings from the handset to a file. Using the settings files you can easily copy settings from one handset to another.Select IMPORT/EXPORT from the left navigation pane.To export settingsYou may export a subset of the settings to a file as follows:1. In the IMPORT/EXPORT page, click a button under EXPORT to create a settings file. You may export Contacts, SIP settings or Phone settings.2. Click Save, browse to the location where you want the settings file, and click Save again.The file is now saved in the location you specified.VoIP_UM.book Page 87 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web server88 Pages in the web serverTo import settingsThere are three types of settings file, each containing a subset of the handset settings. The name of the file indicates which settings are included in the file.1. Click Browse.2. Browse to the location where the settings file is saved and select the file you want to import. 3. Click Open.4. Click Import.The settings in question are now replaced by the imported settings.VoIP_UM.book Page 88 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web serverPages in the web server 8944444Using the web serverHelpIf you are reporting an error with your IP Handset, you may be asked to generate a diagnostics report. The diagnostics report includes information that can be very useful for a service technician.To generate a diagnostics report, do as follows:1. Select HELP from the left navigation pane.2. Click Generate report.VoIP_UM.book Page 89 Wednesday, June 25, 2008 11:06 AM
Chapter 4: Using the web server90 What’s next?3. If your service technician needs specific information included in the report, click Advanced and select the items needed. Then click Generate report.What’s next?This chapter has described how to use the built-in web server of the IP Handset.The following chapter, Troubleshooting, describes how to troubleshoot errors in the handset, and how to get support if necessary.VoIP_UM.book Page 90 Wednesday, June 25, 2008 11:06 AM
91Chapter 555555TroubleshootingTroubleshooting 5In this chapterThis chapter gives guidelines for troubleshooting,Getting supportIf this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your supplier.If you can see that the problem is related to airtime and not to your handset, please contact your Airtime ProviderIf you need assistance with problems caused by the IP Handset, please call a distributor in your area. You may be asked to generate a diagnostics report. For information on how to generate a report, see Help on page 89.An updated list of distributors is available on Thrane & Thrane’s web site: www.thrane.com. VoIP_UM.book Page 91 Wednesday, June 25, 2008 11:06 AM
Chapter 5: Troubleshooting92 Troubleshooting guideTroubleshooting guideThe below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyThe handset is not responding to any keys pressed.An error occurred in the software.Press and hold the on hook key for at least 10 seconds to switch off the handset. Then switch on the handset again.No connection to the BGAN network.1) The PIN code has not been entered in the BGAN terminal,2) There is an error in the terminal or the BGAN network.1) Enter the menu system of the handset and select BGAN > Enter PIN code. For information on how to enter the PIN, see Establishing a connection using BGAN terminal on page 21.2)See the manuals for the BGAN terminal for information on how to troubleshoot errors.The handset shows “SIP fault”No SIP profile is selected, the selected SIP profile is invalid, or the user name or password is wrong.Enter the menu system and select SIP to see the selected profile. Change the profile or select another profile if necessary. For further information, see SIP on page 70.VoIP_UM.book Page 92 Wednesday, June 25, 2008 11:06 AM
93Appendix AAAAAATechnical specificationsTechnical specifications AIn this appendixThis appendix contains specifications and outline drawings for the wired IP Handset and cradle and the wireless IP Handset and cradle.Thrane IP Handset, wiredSpecifications, wired handsetItem SpecificationType TT-3672A Thrane IP Handset, wiredDimensions (L x B x H) 152 mm x 55 mm x 26.5 mmWeight 175 g ±20 gDisplay 2.2", 240 x 320 pixel TFT color LCDOperating temperature -25°C to +45°CStorage and transport temperature-25°C to +55°CHumidity Up to 95% without condensationAir pressure, transport 4572 m AMSLVoIP_UM.book Page 93 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specifications94 Thrane IP Handset, wiredPower Power over Ethernet (PoE) class 2(Alternative B of IEEE802.3af is not supported.)Power consumption Max. 7 WattProtection category IP55, dust proof and splash proofLAN interface 10/100 MbpsNetwork Protocol Internet Protocol (IP)VoIP Protocol SIP v2 Session Initiation Protocol(RFC3261), SDP (RFC2327)Voice Codecs G.711 and G.729 A/BPhysical interfaces RJ-45 male connector on fixed cableNot currently used: Headset 2.5 mm jack and Mini-USB 5-pin Certifications FCC, CEItem SpecificationVoIP_UM.book Page 94 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specificationsThrane IP Handset, wired 95AAAAATechnical specificationsOutline dimensions, wired handsetVoIP_UM.book Page 95 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specifications96 Thrane IP Handset, wiredIP Handset, wired, outline dimensions, continued (side view and back view).VoIP_UM.book Page 96 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specificationsThrane IP Handset, wireless 97AAAAATechnical specificationsThrane IP Handset, wirelessSpecifications, wireless handsetItem SpecificationType TT-3672B Thrane IP Handset, wirelessDimensions (L x B x H) 152 mm x 55 mm x 26.5 mmWeight 175 g ±20 gDisplay 2.2", 240 x 320 pixel TFT color LCDOperating temperature 0°C to +45°CStorage temperature Long term (>6 months) -20°C to +25°CShort term (<6 months) -20°C to +45°CTemperature, transport -25°C to +55°CHumidity Up to 95% without condensationProtection category IP55, dust proof and splash proofAir pressure, transport 4572m AMSLBattery Li-Ion 1900 mAhCharge power (in cradle) 12-24 VDC, 7 Watt max Standby time Up to 72 hoursVoIP_UM.book Page 97 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specifications98 Thrane IP Handset, wirelessTalk time Up to 4 hoursWireless network interface Wireless Local Area Network (WLAN) according to 802.11b/gNetwork Protocol Internet Protocol (IP)VoIP Protocol SIP v2 Session Initiation Protocol(RFC3261), SDP (RFC2327)Voice Codecs G.711 and G.729 A/BPhysical interfaces Headset 2.5 mm jackMini-USB 5-pin (charging only)Certifications FCC, CE, IC, SARItem SpecificationVoIP_UM.book Page 98 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specificationsThrane IP Handset, wireless 99AAAAATechnical specificationsOutline dimensions, wireless handsetVoIP_UM.book Page 99 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specifications100 Thrane IP Handset, wirelessIP Handset, wireless, outline dimensions, continued (side view and back view).VoIP_UM.book Page 100 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specificationsThrane IP cradle outline dimensions 101AAAAATechnical specificationsThrane IP cradle outline dimensionsThe below outline drawing applies to both the wired and the wireless variant.VoIP_UM.book Page 101 Wednesday, June 25, 2008 11:06 AM
Appendix A: Technical specifications102 Thrane IP cradle outline dimensionsThrane IP cradle outline dimensions, continued (front and side).VoIP_UM.book Page 102 Wednesday, June 25, 2008 11:06 AM
103Appendix BBBBBBConformityConformity BThrane IP Handset, wiredCE (R&TTE)The Thrane IP Handset, wired, is CE certified (R&TTE directive). as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.FCCNote: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment gen-erates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interfer-ence to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re-quired to correct the interference at his own expense.VoIP_UM.book Page 103 Wednesday, June 25, 2008 11:06 AM
Appendix B: ConformityThrane IP Handset, wireless 105BBBBBConformityThrane IP Handset, wirelessCE (R&TTE)The Thrane IP Handset, wireless, is in the process of being CE certified (R&TTE directive). The “Declaration of Conformity with R&TTE Directive” will be enclosed in copy at the end of this section when ready.FCCNote: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.See also the FCC/IC Notice on the next page.VoIP_UM.book Page 105 Wednesday, June 25, 2008 11:06 AM
Appendix B: Conformity106 Thrane IP Handset, wirelessFCC/IC NoticeTo comply with FCC radiation exposure requirements, use of this device for head body operational configurations is limited to tested configurations and approved by Thrane & Thrane A/S.THIS MODEL DEVICE MEETS THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., next to the head and body) as required by the FCC for each model. The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model device is on file with the FCC and can be found under the Display Grant section http://www.fcc.gov/oet/fccid after searching on FCC ID: ROJIP-HANDSET.VoIP_UM.book Page 106 Wednesday, June 25, 2008 11:06 AM
Appendix B: ConformityThrane IP Handset, wireless 107BBBBBConformityREPLACE THIS PAGE WITH THE DECLARATION OF CONFORMITY FORThrane IP Handset, wireless.VoIP_UM.book Page 107 Wednesday, June 25, 2008 11:06 AM
Appendix B: Conformity108 Thrane IP Handset, wirelessVoIP_UM.book Page 108 Wednesday, June 25, 2008 11:06 AM
109GlossaryAAAAAGlossaryGlossary ABBGAN Broadband Global Area Network. A mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. CCE Conformitée Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. DDHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. DNS Domain Name Server. A system translating server names (URLs) to server addresses. IIEEE Institute of Electrical and Electronics Engineers. IEEE is a non-profit organization and the world’s leading professional association for the advancement of technology. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Internet Protocol. The method or protocol by which data is sent from one computer to another on the Internet. VoIP_UM.book Page 109 Wednesday, June 25, 2008 11:06 AM
Glossary110LLAN Local Area Network LCD Liquid Crystal Display MMAC Media Access Control address. A hardware address that uniquely identifies each node of a network. PPCB Printed Circuit Board PIN Personal Identification Number. A secret numeric password shared between a user and a system, used to authenticate the user to the system. PoE Power over Ethernet. A standard for combining power supply with transmission of data over the Ethernet. The source unit "injects" power into the Ethernet cable and the power is "picked up" at the connected device. PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. QQVGA Quarter Video Graphics Array. A popular term for a computer display with 320 × 240 resolution. QVGA displays are often seen in mobile phones, PDAs and some handheld game consoles. VoIP_UM.book Page 110 Wednesday, June 25, 2008 11:06 AM
Glossary111AAAAAGlossarySSIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. TTFT Thin Film Transistor. A display type using a number of individual display cells, each controlled by its own transistor. UUMTS Universal Mobile Telecommunications System. One of the third-generation (3G) cell phone technologies, standardized by the 3GPP. URL Uniform Resource Locator. A name used to describe the address of a specific resource on the internet. USB Universal Serial Bus. A serial bus standard to interface devices. VVoIP Voice over Internet Protocol. The routing of voice conversations over the Internet or through an IP-based network. VoIP_UM.book Page 111 Wednesday, June 25, 2008 11:06 AM
Glossary112VoIP_UM.book Page 112 Wednesday, June 25, 2008 11:06 AM
113IndexAAAAAIndexIndex ABbacklight, 67BGANcall using, 43enter PIN, 75menu, 74Ccallending or rejecting, 42from BGAN terminal, 43making, 41receiving, 42call log, 51, 83call services, 65CE compliance, 103wired handset, 103wireless handset, 105charging the wireless handset, 18conformity, 103connecting the handset, 9connectors, 8contact information, 91Contacts, 53, 82cradledetection, 66dimensions, 101installing, 11outline, 101Ddate and time setting, 68Declarations of Conformity, 104, 107DHCP setting, 61diagnostics report, 89dimensionscradle, 101handset, 95displayicons, 35night colors, 46overview, 33settings, 67document numberthis manual, iEEcho cancellation, 65Ffactory default, 69FCC compliance, 103wired handset, 103wireless handset, 105features, 5firmwareuploading, 86Hhandsetconnecting, 9connecting to BGAN terminal, 12dimensions, 95features, 5outline, 95hands-free operation, 45VoIP_UM.book Page 113 Wednesday, June 25, 2008 11:06 AM
Index114Iicons in display, 35identification of the handset, 55, 81import/export settings, 87IP address setting, 61IP handsetgetting to know, 2Kkeypadalpha-numeric keys, 30control keys, 28description, 27locking, 46shortcuts, 32Llocking the keypad, 46Mmanualdocument number, imenu overview, 50microphone, muting, 45NnetworkIP address setting, 61network information, 55, 81network settings, 56night mode, 46Noise cancellation, 65Ooutlinecradle, 101handset, 95Pphone book, 53, 82Phone settings, 63power, 13PUK code, 23Rrestore factory settings, 69Ssafety summary, iiiscreensaver, 38, 67SIP profiles, 70, 84activating, 70adding, 71, 85deleting, 73, 85editing, 72, 85software upload, 86software version of the handset, 55, 81sound settings, 63specifications, 93status, 55, 81stealth modequick setting, 46setting up, 64support, 91diagnostics report, 89VoIP_UM.book Page 114 Wednesday, June 25, 2008 11:06 AM
Index115AAAAAIndexTtechnical specifications, 93text, writing in display, 47transparency, 67troubleshooting guide, 92typography used in this manual, vUuploading firmware, 86user interfaces, 39Vvolume, adjusting during call, 45Wweb serveraccessing, 79browser settings, 77call log, 83Contacts, 82enabling/disabling, 67Home, 81import/export settings, 87introduction, 77overview, 80SIP settings, 84using, 77wired handsetgetting started, 8wireless handsetgetting started, 8WLANconnecting, 56editing profile, 58writing text in display, 47VoIP_UM.book Page 115 Wednesday, June 25, 2008 11:06 AM
Index116VoIP_UM.book Page 116 Wednesday, June 25, 2008 11:06 AM
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