VTech Telecommunications 80-6948-00 1.9GHz CORDLESS PHONE - HANDSET User Manual manual1

VTech Telecommunications Ltd 1.9GHz CORDLESS PHONE - HANDSET manual1

MANUAL

Users manual
www.vtechphones.com
Models:
CS6219/CS6219-2
Congratulations
on purchasing your new VTech product. Before using this telephone, please read
the Important safety instructions on page 38 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com.
In Canada, please visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY STAR®
label indicating it meets the latest energy efficiency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and interference
when used with most T-coil equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of the Telecommunications
Industry Association. Used under license.
Table of contents
i
Getting started .........................1
Parts checklist ............................1
Telephone base and charger
installation ...............................2
Battery installation and
charging ..................................3
Installation options .....................4
Table top to wall mount
installation ..............................4
Wall mount to table top
installation ...............................5
Handset layout ...........................6
Telephone base layout ...............7
Telephone settings ..................8
Ringer volume ............................8
Ringer tone .................................8
Key tone .....................................8
LCD language ............................9
Set date/time ..............................9
Clear voicemail ...........................10
Home area code .........................10
Telephone operation ................11
Make a call ................................11
Make a predial call .....................11
Answer a call ..............................11
End a call ....................................11
Speakerphone information .........11
Volume .......................................11
Mute ...........................................12
Ringer mute ................................12
Call waiting .................................12
Find handset...............................12
Chain dialing...............................13
Multiple handset use ..................14
Intercom .....................................14
Answer an incoming call during
an intercom call .......................14
Share an outside call ..................15
Directory .....................................16
Store a directory entry ................17
Character chart ..........................18
Search the directory ...................19
Alphabetical search ....................19
Dial a directory entry ..................19
Edit a directory entry ..................20
Delete from the directory ............20
About caller ID ............................21
Call log .......................................22
Missed calls indicator ................23
Review the call log ....................23
Make a call log entry ready
to dial ......................................24
Dial a call log entry ....................24
Save a call log entry to
the directory ............................24
Delete from the call log ..............25
Call log display screen
messages ................................25
Redial list .................................... 26
Dial a redial entry .......................26
Delete from redial .......................26
Appendix ...................................27
Handset display screen
messages ................................27
Handset and telephone base
indicators ................................29
Battery ........................................30
Expand your telephone
system ..................................... 31
Add and register a handset
(optional) .................................31
Replace a handset .....................32
Troubleshooting .......................... 3 3
Important safety instructions ......38
Operating range .........................39
Maintenance ............................... 39
About cordless telephones.........40
The RBRC® seal .........................40
Warranty .....................................41
FCC, ACTA and IC regulations ..43
Technical specifications .............45
Index ...........................................46
1
Telephone line cord
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Handset
(1 for CS6219 and
2 for CS6219-2)
Telephone base
Charger and charger adapter
(1 for CS6219-2)
Battery compartment cover
(1 for CS6219 and
2 for CS6219-2)
Battery
(1 for CS6219 and
2 for CS6219-2)
Telephone base
power adapter
Users manual
To purchase replacement batteries or power adapters, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.
Wall bracket
Getting started
B
AA
B
2
Telephone base and charger installation
Install the telephone base and charger(s) as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.
Telephone base
Telephone line cord
Telephone
base power
adapter
Telephone
wall jack
If you have DSL
high speed Internet
service, a DSL
filter (not included)
is required.
Electrical outlet
not controlled by
a wall switch
Charger adapter
Charger
Use only the power adapters supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call 1 (800)
595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or
floor mount position. The prongs are not designed to hold the plug in place
if it is plugged into a ceiling or an under-the-table/cabinet outlet.
Getting started
3
Getting started
When the screen shows LOW BATTERY, the backlight is off.
If the handset will not be used for a long time, disconnect and remove the
battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.
com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
Battery installation and charging
Install the battery as shown below. After installing the battery, you might
be able to make and receive short calls. For best performance, charge the
handset for at least 16 hours before use. When not in use, place the handset in
the telephone base or charger. See page 30 for battery operating times.
Battery indicators Battery status Action
The screen is blank. Battery has no charge and the
handset cannot be used.
Charge until the screen shows
LOW BATTERY (about four
minutes).
The screen shows PLACE
IN CHARGER.
Battery has very little charge
and the handset cannot be
used.
Charge until the screen shows
LOW BATTERY (about four
minutes).
The screen shows LOW
BATTERY, flashes, and
the handset beeps.
Battery has enough charge to
be used for a short time. There
is not yet enough charge to
use the speakerphone.
Charge until the screen shows
HANDSET X (about one hour).
The screen shows
HANDSET X.
Battery is charged. To keep the battery charged,
place it in the telephone base or
charger when not in use.
If the battery compartment cover is on the handset, press the indentation
and slide the cover to remove.
Plug the battery securely into the plug inside the handset battery
compartment, matching the color-coded label.
Place the battery with the label THIS SIDE UP facing up and the wires
inside the battery compartment.
Align the cover flat against the battery compartment, then slide it towards
the center of the handset until it clicks into place.
Charge the handset by placing it in the telephone base or charger. The
CHARGE light is on when the handset charges.
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1234CHARGE light
5
4
Getting started
Installation options
Your telephone base is ready for table top use. If you want to mount yourIf you want to mount your
telephone on a wall, use the provided wall bracket to connect with a
standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronics retailers. You might need a professional to install the mounting
plate.
Table top to wall mount installation
Position the telephone base as shown below. Insert the extended tabs
(marked B) of the wall bracket into the slots on the back of the telephone
base (marked B). Push the telephone base down until it clicks into place.
If you are using a DSL filter, plug the line cord into the filter now. Route
the telephone line cord (or DSL filter) through the wall bracket hole.
Route the power cord out of the bottom of the telephone.
Plug the telephone line cord (or DSL filter) into the wall jack. Plug the
power adapter into a power outlet not controlled by a wall switch.
Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely. Bundle the telephone line cord and
power adapter cord neatly with a twist tie.
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3
4
5
Getting started
Wall mount to table top installation
If the telephone line cord and power adapter cord are bundled, untie them
first.
Lift the telephone base up to detach it from the black plastic wall bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the
power adapter from the power outlet.
See Telephone base and charger installation on page 2.
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6
Getting started
CID (caller ID)
Press to review the call log
when the telephone is not in
use.
While in a menu, press to
scroll down.
During a call, press to lower
the listening volume.
MENU/SELECT
Press to show the menu.
While in a menu, press to
select an item, or save an
entry or setting.
OFF/CLEAR
During a call, press to hang up.
While the handset is ringing,
press to silence the ringer
temporarily.
Press and hold while the
telephone is not in use
to erase the missed calls
indicator.
During programming, press to
exit without making changes.
#
Press repeatedly to show
other dialing options when
reviewing a call log entry.
MUTE/REMOVE
While on a call, press to mute
the microphone.
While reviewing the call log,
press to delete an individual
entry.
Press to delete digits when
predialing.
INT (intercom)
Press to initiate an intercom
conversation or transfer a
call.
1
While reviewing a call log
entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory.
CHARGE light
On when the handset is charging in
the telephone base or charger.
(Speakerphone)
Press to switch between
speakerphone and handset.
/FLASH
Press to make or answer a
call.
During a call, press to receive
an incoming call when you
receive a call waiting alert.
REDIAL/PAUSE
Press to review the redial list.
While dialing or entering
numbers into the directory,
press and hold to insert a
dialing pause.
(Directory)
Press to enter the directory
when the telephone is not in
use.
While in a menu, press to
scroll up.
During a call, press to raise
the listening volume.
Handset layout
7
Getting started
FIND HANDSET
Press to page all system handsets.
IN USE light
Flashes when there is an incoming
call, or another telephone sharing
the same line is in use.
On when the handset is in use.
VOICEMAIL light
Flashes when you have new
voicemail, a service offered by your
telephone company.
Telephone base layout
8
Ringer volume
You can set the ringer volume or turn the ringer off.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >RINGER VOLUME, then press
MENU/SELECT.
Press or to adjust the volume. A sample of each
ringer volume plays as you scroll through the choices.
Press MENU/SELECT to confirm your selection.
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RINGER VOLUME
>RINGER VOLUME
RINGER TONE
Setting the volume to the lowest level turns off the ringer. A ringer off icon
appears.
Ringer tone
You can choose from different ringer tones.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >RINGER TONE, then press
MENU/SELECT.
Press or to select the desired ringer tone. A sample
of each ringer tone plays as you scroll through the
choices.
Press MENU/SELECT to confirm your selection.
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RINGER TONE
1
>RINGER TONE
KEY TONE
If you turn off the ringer volume, you will not hear ringer tone samples.
>KEY TONE
LCD LANGUAGE
KEY TONE
ON
Key tone
You can turn the key tone on or off.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >KEY TONE, then press
MENU/SELECT.
Press or to choose ON or OFF.
Press MENU/SELECT to confirm your selection.
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Telephone settings
9
Telephone settings
>LCD LANGUAGE
SET DATE/TIME
LCD LANGUAGE
ENGLISH
LCD language
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be
used in all screen displays.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >LCD LANGUAGE, then press
MENU/SELECT.
Press or to scroll through the choices.
Press MENU/SELECT to confirm your selection.
Set date/time
If you subscribe to caller ID service, the date and time are set automatically
with each incoming call. To set the date and time:
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >SET DATE/TIME, then press
MENU/SELECT.
Press the dialing keys (0-9) to enter a two-digit number
or press or until the screen displays the correct
value. Press MENU/SELECT to advance.
Repeat step 3 until the date and time are set.
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>SET DATE/TIME
CLR VOICEMAIL
SET DATE
12/25/08
SET TIME
03:18 AM
10
Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone company,
NEW VOICEMAIL and appear on the handset, and the VOICEMAIL light
on the telephone base flashes when you have new voicemail messages.
Contact your local telephone company for more information and assistance
about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on both
the handset and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there is none (for example, when you have accessed your
voicemail while away from home). Clearing the voicemail waiting indicator only
turns off the indicators; it does not delete your voicemail messages. As long as
you have new voicemail messages, your local telephone company continues to
send the signal to turn on the indicators.
To manually turn off these indicators:
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >CLR VOICEMAIL, then
press MENU/SELECT. The screen shows TURN OFF
INDICATOR?
Press MENU/SELECT to confirm your selection.
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>CLR VOICEMAIL
HOME AREA CODE
TURN OFF
INDICATOR?
Your telephone service provider might alert you to new messages with a
stutter (broken) dial tone. Contact your service provider for details.
Home area code
If you dial your local calls using only seven digits (area code not required), you
can program your home area code so that when you receive a call within your
local area, the telephone number is automatically stored
without the area code in the call log.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >HOME AREA CODE, then press
MENU/SELECT. The stored home area code appears
with the last digit flashing.
Use the dialing keys to enter the desired home area code.
Press MUTE/REMOVE to delete a digit.
Press and hold MUTE/REMOVE to delete the entire entry.
Press MENU/SELECT to confirm.
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>HOME AREA CODE
DIRECTORY
HOME AREA CODE
800
If, in the future, your telephone company requires you to dial the area code
when making a local call, delete the home area code you have already
programmed by pressing MUTE/REMOVE. After you have deleted the
programmed home area code, ___ appears.
11
Make a call
Press /FLASH or . You hear a dial tone.
Dial the number.
Make a predial call
Dial the number.
Press /FLASH or .
Answer a call
Press /FLASH, or any of the dialing keys (0-9, #, *).
End a call
Press OFF/CLEAR or put the handset in the telephone base or charger.
Speakerphone information
During a call, press to switch between speakerphone and normal handset
use.
Volume
During a call, press VOL or VOL to adjust the listening volume.
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The screen shows the elapsed time as you talk (in hours, minutes and
seconds).
When predialing (preview numbers before dialing), press MUTE/REMOVE
or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE
to insert a dialing pause (p appears).
Telephone operation
12
Telephone operation
Mute
The mute function allows you to hear the other party but the
other party cannot hear you.
During a call, press MUTE/REMOVE on the handset.
The handset screen shows MUTED temporarily, along
with the smaller
MUTE
icon.
Press MUTE/REMOVE again to resume the
conversation. The handset screen temporarily shows
MICROPHONE ON.
Ringer mute
When the telephone is ringing, press OFF/CLEAR or
MUTE/REMOVE to temporarily silence the ringer without
disconnecting the call. The next call rings normally.
Call waiting
If you subscribe to call waiting service from your telephone company, you hear
an alert tone if there is an incoming call while you are on another call.
Press /FLASH to answer the new incoming call. Press /FLASH again
to return to the original call.
Find handset
Use this feature to page all system handsets.
Press FIND HANDSET on the telephone base. All idle
handsets ring and the screens show ** PAGING **.
To end paging, press /FLASH, , any dialing keys
(0-9, #, *), or press FIND HANDSET on the telephone
base.
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PHONE 0:00:00
MUTED
MUTE
RINGER MUTE
13
Telephone operation
Only the most recent phone number from the redial memory is available for
chain dialing.
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, call log or redial while already dialing one phone number or while on
a call. Chain dialing can be useful when accessing numbers other than phone
numbers (such as bank account information or access codes).
To access a number in the directory while on a call:
Press MENU/SELECT and then press to highlight >DIRECTORY.
Press MENU/SELECT to select.
Scroll to the desired entry by pressing or .
Press MENU/SELECT to dial the displayed number.
To access a number in the call log while on a call:
Press MENU/SELECT and then press to highlight >CALL LOG.
Press MENU/SELECT to select.
Scroll to the desired entry by pressing or .
Press MENU/SELECT to dial the displayed number.
To access the last number on the redial list while on a call:
Press REDIAL/PAUSE to dial. Press REDIAL/PAUSE again within two
seconds to cancel the chain dialing.
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14
Telephone operation
Multiple handset use
You can use up to two system handsets at a time on an outside call. If a
handset is already on a call and you would like to join the call, press
/FLASH or on another handset to join the call.
To end the call, press OFF/CLEAR or place the handset in the telephone base
or charger. The call will not be terminated until all handsets hang up.
You can buy additional expansion handsets (model CS6209) for this telephone
base. You can register up to 12 handsets to the telephone base.
The first nine handsets that you register are named HANDSETS 1-9. Use
the handset number to intercom and transfer calls. Although the names for
handsets 10-12 appear in their displays as 10-12, when you intercom or transfer
to one of them, you must use *0 for
HANDSET 10
, *1 for HANDSET 11, and *2
for HANDSET 12.
Intercom
You can have a conversation between two system handsets,
so you can call someone in another room of your home.
Press INT on your handset when not in use.
If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET.
If you have more than two handsets, your screen
shows INTERCOM TO:. Use the dialing keys to select
the other handset.
The other handset rings and its screen shows either
OTHER HANDSET IS CALLING or CALLING
HANDSET X.
To answer the intercom call, press /FLASH, , INT,
or any dialing keys (0-9, #, *) on the other handset. Both
handsets now show INTERCOM.
To end an intercom call, press INT, OFF/CLEAR, or place the handset back
in the telephone base or charger.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert
tone.
To answer the call, press /FLASH. The intercom call ends automatically.
To end the intercom call without answering the incoming call, press
OFF/CLEAR.
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If the other handset does not answer the intercom call within 100 seconds,
is in use, or is out of range, your originating handset screen shows UNABLE
TO CALL TRY AGAIN and returns to idle mode.
OTHER HANDSET
IS CALLING
INTERCOM
CALLING
OTHER HANDSET
15
Telephone operation
Share an outside call
You can call another system handset to join an outside call. That call continues
even if you hang up.
During a call, press INT. The other handset rings. The
outside call is put on hold.
If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET. The
other handset rings and its screen shows OTHER
HANDSET IS CALLING.
If you have more than two handsets, your screen
shows
TRANSFER TO:.
Use the dialing keys to select
the other handset. Your screen then shows CALLING
HANDSET X. The other handset rings and its screen
shows HANDSET X IS CALLING.
To answer the call on the other handset, press
/FLASH, , INT, or any dialing keys (0-9, #, *). The
outside call is still on hold and both handsets now show
INTERCOM. You can now have a private conversation
between the system handsets.
From this intercom call, you have the following options:
You can let the other handset join you on the outside call in a three-way
conversation. Press and hold INT on your originating handset.
You can transfer the call. Press OFF/CLEAR, or place your handset
back in the telephone base or charger. Your screen shows
CALL TRANSFERED. The other handset is automatically connected to
the outside call.
You can alternate between the outside call (OUTSIDE CALL appears
on the screen) and the intercom call (INTERCOM appears on the screen).
Press INT repeatedly on your originating handset.
The other person can leave the intercom call by pressing OFF/CLEAR,
or placing the other handset back in the telephone base or charger. The
outside call continues with the original system handset.
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CALLING
HANDSET X
INTERCOM
TRANSFER TO:
HANDSET X
IS CALLING
If you want to cancel an intercom call and reconnect to the outside call
before the other handset answers, press
/FLASH, or INT on your
originating handset.
If the other handset does not answer the intercom call within 100 seconds,
is in use, or is out of range, your originating handset screen shows UNABLE
TO CALL TRY AGAIN and reconnects to the outside call automatically.
16
Telephone operation
Directory
The directory can store up to 50 entries with up to 30 digits for each phone
number and 15 characters for each name.
When there are no records in the directory, the screen
shows DIRECTORY EMPTY.
When the directory is full and you try to save an entry, the
screen shows LIST FULL.
If you try to save a number already stored in the directory,
the screen shows ALREADY SAVED.
If the telephone number in the directory exceeds 15 digits,
<* appears in front of the telephone number. Press * to
move towards the end of the telephone number or press #
to move towards the beginning of the telephone number.
Only one handset can review the directory at a time.
If a handset tries to enter the directory while another
handset is already in it, NOT AVAILABLE AT THIS TIME
appears.
Directory entries are shared by all system handsets.
Any additions, deletions or edits made on one handset
affect the directory on all handsets.
ELIZABETH JONES
<* 800123456 #>
ELIZABETH JONES
123456789012 #>
ELIZABETH JONES
<* 180012345678
ALREADY SAVED
LIST FULL
DIRECTORY EMPTY
17
Telephone operation
Store a directory entry
Use the following steps to store an entry in the directory.
Press MENU/SELECT when the handset is not in use.
Press or to select >DIRECTORY and then press
MENU/SELECT.
Press or to select >STORE, then press
MENU/SELECT. The screen shows ENTER NUMBER.
Use the dialing keys to enter the number.
Press MUTE/REMOVE to backspace and erase
a digit.
Press and hold MUTE/REMOVE to erase the
entire entry.
Press to move the cursor to the left or to the
right.
Press and hold REDIAL/PAUSE to insert a
dialing pause (p appears).
- OR-
Copy a number from the redial list by pressing
REDIAL/PAUSE and then , or REDIAL/PAUSE to
select a number. Press MENU/SELECT to copy the number.
Press MENU/SELECT to move to the name. The screen shows
ENTER NAME.
Use the dialing keys (see page 18) to enter the name using the method
explained in step 4 above. Press # to insert a space.
Press MENU/SELECT to confirm.
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7.
ENTER NAME
_
ENTER NUMBER
_
>STORE
REVIEW
>DIRECTORY
CALL LOG
18
Telephone operation
Character chart
Use the dial pad and the chart below to enter a name (up to 15 characters). Each
press of a particular key causes the characters to be displayed in the following
order:
Number key Characters by number of key presses
123456789
11# ,,-.&
2ABC2abc
3DEF3de f
4GHI 4gh i
5JKL5 j k l
6MNO 6m n o
7PQRS 7 p q r s
8TUV8 t u v
9WXYZ9wx y z
00
* *?! /()@
#space
When entering a name in the directory, the first letter of each word is
automatically capitalized.
19
Telephone operation
>REVIEW
STORE
VTECH
800-595-9511
Search the directory
Entries are sorted alphabetically. To search the directory:
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use.
Press or to select >DIRECTORY and then press
MENU/SELECT twice.
Press or to browse.
Alphabetical search
To start an alphabetical search:
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Use the dialing keys to enter the letters associated with the name. For
example, if you have name entries Jenny, Kristen and Linda in your directory,
press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to
find Linda. If there is no name entry matching your search, the next closest
match in alphabetical order appears. If necessary, use or to browse.
Dial a directory entry
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse.
Press /FLASH or .
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20
Telephone operation
Edit a directory entry
Use the following steps to edit an entry in the directory.
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse (see page 19).
Press MENU/SELECT to confirm your selection. The
screen shows EDIT NUMBER.
Use the dialing keys to edit the number.
Press MUTE/REMOVE to backspace and erase a
digit.
Press and hold MUTE/REMOVE to erase the entire entry.
Press to move the cursor to the left or to the right.
Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
Press MENU/SELECT to move to the name. The screen
shows EDIT NAME.
Use the dialing keys (see page 18) to edit the name using
the method explained in step 4 above. Press
# to insert a
space.
Press MENU/SELECT to save.
Delete from the directory
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse.
Press MUTE/REMOVE to remove the selected entry.
1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
EDIT NUMBER
595-9511_
EDIT NAME
VTECH_
21
Telephone operation
About caller ID
You can use this telephone with regular caller ID service or combined caller
ID with call waiting. You can use the telephone’s other features without
subscribing to caller ID services. There might be fees for caller ID services and
these services might not be available in all areas.
Depending on your service, you might see the callers number or the callers
name and number. The time and date are sent by the telephone company
along with the call information.
This product can provide caller ID information only if both you and the caller
are in areas offering caller ID service and if both telephone companies use
compatible equipment.
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone, even while on another call.
It might be necessary to change your telephone service to use caller ID with
call waiting features.
Contact your telephone company if:
You have both caller ID and call waiting, but as separate services (you
might need combined service).
You have only caller ID service, or only call waiting service.
You do not subscribe to any caller ID or call waiting services, but wish to
order them.
22
Telephone operation
Call log
If you subscribe to caller ID service, information about each caller appears
after the first or second ring. If you answer a call before the caller information
appears on the screen, it will not be saved in the call log.
The call log stores up to 50 entries. Each entry has up to 24 digits for the
phone number and 15 characters for the name. If the phone number has
more than 24 digits, it is not saved or shown in the call log. If the phone
number has more than 15 but fewer than 24 digits, only the last 15 digits
appear. If the name has more than 15 characters, only the first 15 characters
are shown and saved in the call log.
You can review, redial, and copy an entry into the directory.
Entries appear in reverse chronological order.
When the call log is full, the oldest entry is deleted to
make room for new incoming call information.
XX MISSED CALL(S) shows when there are new call log
entries (including missed and unreviewed calls).
CALL LOG EMPTY shows when there are no records in
the call log.
Only one handset can review the call log at a time. If a
handset tries to enter the call log while another handset is
already in it, NOT AVAILABLE AT THIS TIME appears.
The caller ID information might not be available for every incoming call. The
callers might intentionally block their names and/or telephone numbers.
For call log entries with numbers between 16 and 23 digits, in order to view
the entire number, you must save the entry to the directory (see page 24).
HANDSET X
XX MISSED CALLS
CALL LOG EMPTY
23
Telephone operation
Missed calls indicator
When there are unreviewed calls in the call log, the handset
shows XX MISSED CALL(S).
Each time you review a call log entry marked NEW, the
number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed
calls indicator no longer shows.
If you do not want to review the missed calls one by one,
press and hold OFF/CLEAR to erase the missed calls
indicator. All the entries are then considered old and kept in
the call log.
Review the call log
Press CID when the handset is not in use.
Press or to browse through the call log.
-OR-
Press MENU/SELECT when the handset is not in use.
Press or to select >CALL LOG, then press
MENU/SELECT.
Press or to select >REVIEW, then press
MENU/SELECT.
Press or to browse through the call log.
The name (if available), telephone number, date and time of all incoming
calls are shown on the screen.
You hear a double beep when the list reaches the beginning or end of the
call log.
1.
2.
1.
2.
3.
4.
HANDSET X
XX MISSED CALLS
VTECH
595-9511
NEW
3:45 AM 1/02
VTECH
595-9511
3:45 AM 1/02
>CALL LOG
RINGER VOLUME
24
Telephone operation
800-595-9511
1-800-595-9511
595-9511
1-595-9511
800-595-9511
1-800-595-9511
595-9511
1-595-9511
Make a call log entry ready to dial
Although the call log entries received have 10 digits (the area code plus the
seven-digit number), in some areas, you might need to dial only the seven
digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change the number of digits that you dial from and store in the call log.
While reviewing the call log, press # repeatedly to show
different dialing options for local and long distance
numbers before dialing or saving the telephone number in
the directory.
Press 1 repeatedly if you need to add or remove 1 in front
of the telephone number before dialing or saving it in the
directory.
When the number is shown in the correct format for dialing,
press /FLASH or to call the number.
Dial a call log entry
When in the call log, press or to browse.
Press /FLASH or to dial the entry.
Save a call log entry to the directory
When in the call log, press or to browse.
Press MENU/SELECT to select an entry. The screen
displays EDIT NUMBER.
Use the dialing keys to edit the number.
Press MUTE/REMOVE to backspace and erase a
digit.
Press and hold MUTE/REMOVE to erase the entire
entry.
Press to move the cursor to the left or to the right.
Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
Use the dialing keys (see page 18) to edit the name using the same
method as explained in step 3 above. Press # to insert a space.
Press MENU/SELECT when done and the handset shows SAVED.
If the entry is already saved in the directory, the handset shows
ALREADY SAVED.
If there is no caller ID information, the handset shows UNABLE TO SAVE.
1.
2.
1.
2.
3.
4.
5.
EDIT NUMBER
595-9511_
EDIT NAME
VTECH_
25
Telephone operation
Delete from the call log
To delete one entry:
When in the call log, press or to browse.
Press MUTE/REMOVE to delete the selected entry.
To delete all entries:
Press MENU/SELECT when the handset is not in use.
Press or to select >CALL LOG, then press
MENU/SELECT.
Press or to select >DEL ALL CALLS, then press
MENU/SELECT.
The screen shows DELETE ALL CALLS? Press
MENU/SELECT to confirm.
Call log display screen messages
1.
2.
1.
2.
3.
4.
Displays When
PRIVATE NAME The caller is blocking the name.
PRIVATE NUMBER The caller is blocking the telephone number.
PRIVATE CALLER The caller is blocking the name and number.
UNKNOWN NAME This caller’s name is unavailable.
UNKNOWN NUMBER This caller’s number is unavailable.
UNKNOWN CALLER No information is available about this caller.
LONG DISTANCE
OR
L (before the callers number)
It is a long distance call.
DELETE ALL
CALLS?
26
Telephone operation
Redial list
The telephone stores the five most recently dialed numbers.
When there are already five entries, the oldest entry is
deleted to make room for the new entry.
Entries are shown in reverse chronological order.
Press REDIAL/PAUSE to browse the redial list.
Dial a redial entry
Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse. You hear a
double beep when it reaches the beginning or end of the redial list.
Press /FLASH or to dial the number.
Delete from redial
Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse.
Press MUTE/REMOVE to delete the selected entry.
1.
2.
1.
2.
27
Handset display screen messages
ALREADY SAVED The telephone number entered is already
stored in the directory.
CALL LOG EMPTY There are no call log entries.
CALLING HANDSET X
(for models with three or more handsets)
CALLING OTHER HANDSET
(for models with two handsets)
Calling another handset.
CONNECTING... The cordless handset is searching for the
telephone base.
CHARGING The handset with low battery is recharging.
DIRECTORY EMPTY There are no directory entries.
ENDED You have just ended a call.
HANDSET X IS CALLING
(for models with three or more handsets)
OTHER HANDSET IS CALLING
(for models with two handsets)
Another system handset is calling.
INCOMING CALL There is an incoming call.
INT REQUIRES TWO HANDSETS Two handsets are required for an intercom
call.
INTERCOM The handset is on an intercom call.
INTERCOM ENDED You have just ended an intercom call.
LINE IN USE A system handset or another telephone on
the same line is in use.
LIST FULL The directory is full.
LOW BATTERY The battery needs to be recharged.
MICROPHONE ON MUTE is turned off and the person on the
other end can hear you.
MUTED You have turned off the handset
microphone. The other party cannot hear
you but you can hear the other party.
NEW VOICEMAIL There are new voicemail messages from
your telephone company.
Appendix
28
Appendix
Handset display screen messages
NO LINE There is no telephone line connected.
NO SIGNAL, CALL ENDED
Communication between handset and
telephone base is lost during a call.
NOT AVAILABLE
AT THIS TIME
One handset is already viewing the call log
or directory and another handset attempts
to review it.
OUTSIDE CALL Connected to the external call during call
transfer.
**PAGING**
The cordless handset locator is activated.
PHONE The handset is in use.
PLACE IN CHARGER The battery is very low. Place the handset
in the telephone base or charger for
recharging.
RINGER MUTE The ringer is muted temporarily during an
incoming call.
SAVED Your selection has been saved.
SPEAKER The handset speakerphone is in use.
UNABLE TO CALL
TRY AGAIN
You have attempted to make an intercom
call, but the handset you are calling is in the
directory, in the call log, out of range or on
an outside call.
UNABLE TO SAVE You are attempting to save a caller ID entry
with no name or number.
XX MISSED CALLS There are unreviewed calls in your call log.
29
Appendix
Handset and telephone base indicators
Handset lights
On when the handset speakerphone is in use.
CHARGE On when the handset is charging in the telephone
base or charger.
Telephone base lights
IN USE Flashes when there is an incoming call or another
telephone sharing the same line is in use.
On when the handset is in use.
VOICEMAIL Flashes when you have new voicemail from your
telephone company.
MUTE Microphone is muted.
Ringer off.
NEW New call log entries.
NEW VOICEMAIL
New voicemail received from the telephone
company.
SPEAKER
In speakerphone mode.
(Battery indicator)
Cycles (low, medium, and full) when the handset
battery is charging.
Flashes when the battery is low and needs charging.
Solid when the battery is fully charged.
Handset icons
30
Appendix
Battery
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can
expect the following performance:
Operation Operating time
While in handset use (talking*) Up to eight and a half hours
While in speakerphone mode (talking*) Up to two hours
While not in use (standby**) Up to seven days
*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.
The battery needs charging when:
A new battery is installed in the handset.
The handset beeps.
A battery is properly installed and the screen is blank.
LOW BATTERY or PLACE IN CHARGER shows on the handset screen.
CAUTION:
To reduce the risk of fire or injury, read and follow these instructions:
Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.
vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800)
267-7377.
Do not dispose of the battery(ies) in a fire. Check with local waste management codes for special
disposal instructions.
Do not open or mutilate the battery(ies). Released electrolyte is corrosive and might cause burns
or injury to the eyes or skin. The electrolyte might be toxic if swallowed.
Exercise care in handling batteries in order not to create a short circuit with conductive materials.
Charge the battery(ies) provided with or identified for use with this product only in accordance
with the instructions and limitations specified in this manual.
Observe proper polarity orientation between the battery and metallic contacts.
To prevent fire or shock hazard, do not expose this product to water or any type of moisture.
31
Appendix
Expand your telephone system
Your new telephone system can accommodate up to 12 handsets. You can
add new handsets (CS6209, purchased separately) to your telephone system,
but each handset must be registered with the telephone base before use. To
register a new handset, see Add and register a handset below.
The handsets provided with your telephone system are pre-registered. Each
handset is assigned a number that shows on the handset display. Additional
handsets registered to the telephone system are assigned in sequential
order. For instance, if the telephone system already has HANDSET 1 and
HANDSET 2, the new registered handset is assigned HANDSET 3.
Add and register a handset (optional)
Each newly purchased handset (CS6209) must be registered to the
telephone base before use. When first purchased, each expansion handset
shows NOT REGISTERED. Before registering to the telephone base, you
might need to charge the battery for at least five minutes.
To register a handset:
Place the unregistered handset in the telephone base or charger. If PRESS
FIND HS 4 SEC ON BASE does not appear on the handset screen after
a few seconds, remove the handset and place it in the telephone base or
charger again.
On the telephone base, press and hold FIND HANDSET
for about four seconds (until the IN USE light on the
telephone base turns on) and then release the button.
The handset shows PLEASE WAIT... and it takes about
10 seconds to complete the registration. The handset
shows HANDSET X REGISTERED (X represents the
handset number assigned) and you hear a beep when
the registration completes.
1.
2.
If the registration fails, the handset shows NOT REGISTERED. To reset
the handset, remove the handset from the telephone base and place it back
in. Try the registration process again.
You cannot register a handset if any other system handset is in use.
32
Appendix
Replace a handset
If you want to replace a handset or re-assign the designated handset number
of a registered handset, you must de-register all the handsets and then
individually register each handset.
To de-register all handsets:
Press and hold FIND HANDSET on the telephone base for about 10
seconds (until the IN USE light on the telephone base turns on and starts to
flash), then release FIND HANDSET.
Press and release FIND HANDSET again. You must press FIND HANDSET
while the IN USE light is still flashing. The IN USE light flashes for
approximately seven seconds.
All system handsets show CONNECTING... The de-registration process
takes about 10 seconds to complete. All handsets show NOT REGISTERED
when the de-registration completes.
If de-registration fails, you might need to reset the telephone and try again.
To reset:
Pick up the registered handset and then press /FLASH.
Press OFF/CLEAR and place the handset back in the telephone base.
-OR-
Unplug the power from the telephone base, then plug it back in.
1.
2.
3.
1.
2.
1.
You cannot de-register a handset if any system handset is in use.
33
Appendix
Troubleshooting
If you have difculty with your telephone, please try the suggestions below. For
Customer Service, visit our website at www.vtechphones.com, or call 1 (800)
595-9511; in Canada, call 1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it might take approximately four minutes to
charge the handset before PLACE IN CHARGER or LOW BATTERY appears on the
screen.
Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring
or the local service. Call the local telephone company.
LOW BATTERY shows on screen.
Place the handset in the telephone base or charger for recharging.
Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The CHARGE light is off in this section.
If the battery is completely depleted, it might take approximately four minutes to
charge the handset before PLACE IN CHARGER or LOW BATTERY appears on the
screen.
Purchase a new battery. Refer to the Battery section (page 30).
34
Appendix
Troubleshooting
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and
securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
There is no dial tone.
First, try all the above suggestions.
Move the handset closer to the telephone base. It might be out of range.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your local telephone company.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to the lowest level (page 8).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset might be too far from the telephone base. Move it closer to the telephone
base.
There might be too many extension phones on the telephone line to allow all of them to
ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from electronic devices such as: wireless routers,
radios, cellular telephones, digital telephones, intercoms, room monitors, televisions,
VCRs, personal computers, kitchen appliances, and other cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your local telephone
company (charges might apply).
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Re-install the battery and place the handset in the telephone base or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
35
Appendix
Troubleshooting
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your local telephone company (charges might
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It might be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset might be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem, re-
locate your telephone or modem farther apart from each other, or use a different surge
protector.
36
Appendix
Troubleshooting
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or ofce, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges might apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your local telephone company.
I hear noise on the cordless handset, and none of the keys or buttons works.
Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your local
telephone company for this feature to work on your telephone.
The caller might not be calling from an area which supports caller ID.
Both you and the callers telephone companies must use equipment compatible with
the caller ID service.
The caller ID information shows after the first or second ring.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about DSL
filters.
The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by the local
telephone company.
The caller might not be calling from an area which supports caller ID.
Both you and the callers telephone companies must use equipment compatible with
caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
37
Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Although the call log entries you receive have 10 digits, (the area code plus the
seven-digit number), in some areas, you might need to dial only the seven digits, or 1
plus the seven digits, or 1 plus the area code plus the seven digits. You can change
the number of digits that you dial from or store in the call log.
While reviewing the call log, press # repeatedly to show these dialing options for local
and long distance numbers before dialing or saving the telephone number.
CONNECTING... shows in the handset screen. Why don’t I get a dial tone
when I try to use this telephone?
The handset might be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and re-install the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products might prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
Common cures for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Re-install the battery and place the cordless handset in the telephone base or
charger.
Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
38
Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near
or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your home, consult your dealer or local
power company.
Do not allow anything to rest on the power cord. Do not install this product where the cord may
be walked on.
Never push objects of any kind into this product through the slots in the telephone base or
handset because they may touch dangerous voltage points or create a short circuit. Never spill
liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can
cause electric shock when the product is subsequently used.
Do not overload wall outlets and extension cords.
Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled onto the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician
to restore the product to normal operation.
If the product has been dropped and the telephone base and/or handset has been damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk
of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Only put the handset of your telephone next to your ear when it is in normal talk mode.
The power adapters are intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-
the-table/cabinet outlet.
SAVE THESE INSTRUCTIONS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
A.
B.
C.
D.
E.
F.
13.
14.
15.
16.
39
Appendix
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays CONNECTING...
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not
connect well when you press /FLASH. Move closer to the telephone base, then press /FLASH
to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the telephone base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you
ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle
it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own
safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only
with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning
solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing
in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove
the telephone by the unplugged cords.
40
Appendix
About cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the cordless handset if the telephone base is unplugged or switched off, or if the
electrical power is interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
Rechargeable batteries: Exercise care in handling batteries in order not to create a short
circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may
overheat and cause harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they
could release caustic material which could cause injury.
The RBRC® seal
The RBRC® seal on the nickel-metal hydride battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry program to
collect and recycle these batteries at the end of their useful lives, when taken
out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-
metal hydride batteries into the trash or municipal waste, which may be illegal
in your area.
VTech’s participation in RBRC
®
makes it easy for you to drop off the spent
battery at local retailers participating in the RBRC
®
program or at authorized
VTech product service centers. Please call 1-800-8-BATTERYTM for
information on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its commitment to
protecting our environment and conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling
Corporation.
41
Appendix
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you) that the Product and all accessories provided in the sales package
(“Product) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the Product operating
instructions. This limited warranty extends only to the Consumer for Products purchased and used
in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship
during the limited warranty period (Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may
use new or refurbished replacement parts. If we choose to replace the Product, we may replace
it with a new or refurbished Product of the same or similar design. We will retain defective parts,
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in working condition. You
should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modication by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.
42
Appendix
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada,
please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a
check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will
request that you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the VTech service
location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the
Product. There are no other express warranties. No one is authorized to make modications to this
limited warranty and you should not rely on any such modication.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one
year from the date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost
of substitute equipment, and claims by third parties) resulting from the use of this Product. Some
states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
1.
2.
G
43
Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Privacy of communications may
not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The handset may be safely held
against the ear of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to
a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3).
In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please
contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
44
Appendix
If this equipment is causing harm to the telephone network, the telephone company may temporarily
discontinue your telephone service. The telephone company is required to notify you before interrupting
service. If advance notice is not practical, you will be notified as soon as possible. You will be given the
opportunity to correct the problem and the telephone company is required to inform you of your right to
file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this product. The telephone company
is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation.
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
45
Appendix
Frequency control Crystal controlled PLL synthesizer
Transmit
frequency
Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz
Channels 5
Nominal effective
range
Maximum power allowed by FCC and IC. Actual operating range
might vary according to environmental conditions at the time of
use.
Size Handset: 6.35 X 1.87 X 1.24 in (161.50 X 47.50 X 31.50 mm)
Telephone base: 5.38 X 4.70 X 3.28 in (137.00 X 119.50 X 83.50 mm)
Charger: 3.70 X 3.60 X 1.91 in (94.00 X 81.50 X 48.50 mm)
Weight Handset: 4.54oz (128.60g) (including battery)
Telephone base: 5.88oz (166.80g)
Charger: 2.43oz (69.00g)
Power
requirements
Handset: 2.4V 500mAh Ni-MH battery
Telephone base: 6V AC @ 300mA
Charger: 6V AC @ 300mA
Memory Handset directory: 50 memory locations;
up to 30 digits and 15 characters
Handset call log: 50 memory locations;
up to 24 digits and 15 characters
Technical specifications
46
Appendix
A
Add a handset 31
Answer a call 11
B
Battery 3, 30
C
Caller ID 21
Call log 22
Call log display screen messages 25
Call waiting 12
Chain dialing 13
Character chart 18
Charging 3
Clear voicemail 10
D
Date and time 9
Delete from redial 26
Delete from the call log 25
Delete from the directory 20
Dial a call log entry 24
Dial a directory entry 19
Dial a redial entry 26
Dialing pause 17
, 20, 24
Directory 16
DSL filter 2
E
Edit a directory entry 20
End a call 11
Expand your telephone system 31
F
Find handset 12
H
Handset display screen messages 27
Handset icons 29
Handset lights 29
Home area code 10
I
Important safety instructions 38
Intercom 14
K
Key tone 8
L
Language 9
M
Maintenance 39
Make a call 11
Make a call log entry ready to dial 24
Missed calls indicator 23
Mute 12
O
Operating range 39
P
Parts checklist 1
Predialing 11
R
Redial list 26
Register a handset 31
Review the call log 23
Ringer mute 12
Ringer tone 8
Ringer volume 8
Index
47
Appendix
Index
S
Save a call log entry to the directory 24
Search the directory 19
Share an outside call 15
Speakerphone 11
Store a directory entry 17
Store from redial 17
T
Technical specifications 45
Telephone base installation 2
Telephone base lights 29
Transfer a call 15
Troubleshooting 33
V
Volume 8, 11
W
Wall mount installation 4
Warranty 41
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-002157-010-100
Users manual
www.vtechphones.com
Models:
CS6229/CS6229-2/
CS6229-3/CS6229-4/
CS6229-5
Congratulations
on purchasing your new VTech product. Before using this telephone, please read
the Important safety instructions on page 47 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com.
In Canada, please visit www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY STAR®
label indicating it meets the latest energy efficiency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identied with this logo have reduced noise and interference
when used with most T-coil equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of the Telecommunications
Industry Association. Used under license.
Table of contents
ii
Getting started .........................1
Parts checklist ............................1
Telephone base and charger
installation ...............................2
Battery installation and
charging ..................................3
Installation options .....................4
Table top to wall mount .............
installation ...............................4
Wall mount to table top ..............
installation ...............................5
Handset layout ...........................6
Telephone base layout ...............7
Telephone settings ..................8
Ringer volume (handset) ............8
Ringer tone .................................8
Key tone .....................................8
LCD language ............................9
Set date/time ..............................9
Clear voicemail ...........................10
Home area code .........................10
Answering system settings ....11
Answering system set up ...........11
Number of rings ..........................11
Remote code .............................11
Message alert tone.....................11
Announcement ...........................12
Play your announcement ...........12
Record your announcement .......12
Delete your announcement ........12
Telephone operation ................13
Make a call ................................13
Make a predial call .....................13
Answer a call ..............................13
End a call ....................................13
Speakerphone information .........13
Volume .......................................13
Mute ...........................................14
Ringer mute ................................14
Call waiting .................................14
Find handset...............................14
Chain dialing...............................15
Multiple handset use ..................16
Intercom .....................................16
Answer an incoming call
during an intercom call ............16
Share an outside call ..................17
Directory .....................................18
Store a directory entry ................19
Character chart ..........................20
Search the directory ...................21
Alphabetical search ....................21
Dial a directory entry ..................21
Edit a directory entry ..................22
Delete from the directory ............2 2
About caller ID ............................23
Call log .......................................24
Missed calls indicator ................25
Review the call log ....................25
Make a call log entry ready
to dial ......................................26
Dial a call log entry ....................26
Save a call log entry to
the directory ............................26
Delete from the call log ..............27
Call log display screen
messages ................................27
Redial list ....................................28
Dial a redial entry .......................28
Delete from redial .......................28
Answering system ...................29
Answering system and
voicemail .................................29
Message capacity ......................29
Turn the answering system
on or off ...................................30
Call screening ............................30
Call intercept ..............................30
Telephone base ringer volume ...30
New message indication ............31
Message playback .....................31
Delete all messages ...................32
Record and play memos ............32
Record a memo ..........................32
iii
Table of contents
Message window displays..........33
Remote access ..........................34
Appendix ...................................35
Handset display screen
messages ................................35
Handset and telephone base
indicators ................................37
Battery ........................................38
Expand your telephone
system ..................................... 39
Add and register a handset
(optional) .................................39
Replace a handset .....................40
Troubleshooting .......................... 41
Important safety instructions ......47
Operating range .........................48
Maintenance ............................... 48
About cordless telephones.........49
The RBRC® seal .........................49
Warranty .....................................50
FCC, ACTA and IC regulations ..52
Technical specifications .............54
Index ...........................................55
1
Telephone line cord
Parts checklist
Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Quick start guide
Handset
(1 for CS6229,
2 for CS6229-2,
3 for CS6229-3,
4 for CS6229-4
and 5 for CS6229-5)
Telephone base
Charger and charger adapter
(1 for CS6229-2, 2 for CS6229-3,
3 for CS6229-4 and 4 for CS6229-5)
Battery compartment
cover
(1 for CS6229,
2 for CS6229-2,
3 for CS6229-3,
4 for CS6229-4
and 5 for CS6229-5)
Battery
(1 for CS6229,
2 for CS6229-2,
3 for CS6229-3,
4 for CS6229-4
and 5 for CS6229-5)
Telephone base
power adapter
User’s manual
To purchase replacement batteries or power adapters, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
vtechcanada.com or call 1 (800) 267-7377.
Wall bracket
Getting started
B
AA
B
2
Telephone base and charger installation
Install the telephone base and charger(s) as shown below.
Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.
Telephone base
Telephone line cord
Telephone
base power
adapter
Telephone
wall jack
If you have DSL
high speed Internet
service, a DSL
filter (not included)
is required.
Electrical outlet
not controlled by
a wall switch
Charger adapter
Charger
Use only the power adapters supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call 1 (800)
595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or
floor mount position. The prongs are not designed to hold the plug in place
if it is plugged into a ceiling or an under-the-table/cabinet outlet.
Getting started
3
Getting started
When the screen shows LOW BATTERY, the backlight is off.
If the handset will not be used for a long time, disconnect and remove the
battery to prevent possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.
com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
Battery installation and charging
Install the battery as shown below. After installing the battery, you might
be able to make and receive short calls. For best performance, charge the
handset for at least 16 hours before use. When not in use, place the handset in
the telephone base or charger. See page 38 for battery operating times.
Battery indicators Battery status Action
The screen is blank. Battery has no charge and the
handset cannot be used.
Charge until the screen shows
LOW BATTERY (about four
minutes).
The screen shows PLACE
IN CHARGER.
Battery has very little charge
and the handset cannot be
used.
Charge until the screen shows
LOW BATTERY (about four
minutes).
The screen shows LOW
BATTERY, flashes, and
the handset beeps.
Battery has enough charge to
be used for a short time. There
is not yet enough charge to
use the speakerphone.
Charge until the screen shows
HANDSET X (about one hour).
The screen shows
HANDSET X.
Battery is charged. To keep the battery charged,
place it in the telephone base or
charger when not in use.
If the battery compartment cover is on the handset, press the indentation
and slide the cover to remove.
Plug the battery securely into the plug inside the handset battery
compartment, matching the color-coded label.
Place the battery with the label THIS SIDE UP facing up and the wires
inside the battery compartment.
Align the cover flat against the battery compartment, then slide it towards
the center of the handset until it clicks into place.
Charge the handset by placing it in the telephone base or charger. The
CHARGE light is on when the handset charges.
1.
2.
3.
4.
5.
1234CHARGE light
5
Whe
n t
he
sc
r
ee
n
sho
w
s
L
O
W BATTER
Y
, the backli
g
ht is o
ff
.
4
Getting started
Installation options
Your telephone base is ready for table top use. If you want to mount yourIf you want to mount your
telephone on a wall, use the provided wall bracket to connect with a
standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronics retailers. You might need a professional to install the mounting
plate.
Table top to wall mount installation
Position the telephone base as shown below. Insert the extended tabs
(marked B) of the wall bracket into the slots on the back of the telephone
base (marked B). Push the telephone base down until it clicks into place.
If you are using a DSL filter, plug the line cord into the filter now. Route
the telephone line cord (or DSL filter) through the wall bracket hole.
Route the power cord out of the bottom of the telephone.
Plug the telephone line cord (or DSL filter) into the wall jack. Plug the
power adapter into a power outlet not controlled by a wall switch.
Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely. Bundle the telephone line cord and
power adapter cord neatly with a twist tie.
1.
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4.
1 2
3
4
5
Getting started
Wall mount to table top installation
If the telephone line cord and power adapter cord are bundled, untie them
first.
Lift the telephone base up to detach it from the black plastic wall bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the
power adapter from the power outlet.
See Telephone base and charger installation on page 2.
1.
2.
3.
1 2
6
Getting started
CID (caller ID)
Press to review the call log
when the telephone is not in
use.
While in a menu, press to
scroll down.
During a call, press to lower
the listening volume.
MENU/SELECT
Press to show the menu.
While in a menu, press to
select an item, or save an
entry or setting.
OFF/CLEAR
During a call, press to hang up.
While the handset is ringing,
press to silence the ringer
temporarily.
Press and hold while the
telephone is not in use
to erase the missed calls
indicator.
During programming, press to
exit without making changes.
#
Press repeatedly to show
other dialing options when
reviewing a call log entry.
MUTE/REMOVE
While on a call, press to mute
the microphone.
While reviewing the call log,
press to delete an individual
entry.
Press to delete digits when
predialing.
INT (intercom)
Press to initiate an intercom
conversation or transfer a
call.
1
While reviewing a call log
entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory.
CHARGE light
On when the handset is charging in
the telephone base or charger.
(Speakerphone)
Press to switch between
speakerphone and handset.
/FLASH
Press to make or answer a
call.
During a call, press to receive
an incoming call when you
receive a call waiting alert.
REDIAL/PAUSE
Press to review the redial list.
While dialing or entering
numbers into the directory,
press and hold to insert a
dialing pause.
(Directory)
Press to enter the directory
when the telephone is not in
use.
While in a menu, press to
scroll up.
During a call, press to raise
the listening volume.
Handset layout
7
Getting started
FIND HANDSET
Press to page all system
handsets.
/REPEAT
Press to repeat a
message or press twice
to play previous message
(page 31).
Message window
Shows the number of
messages and other
answering system
information (page 33).
/SKIP
Press to skip to the next
message (page 31).
X/DELETE
Press to delete the
message currently playing
(page 31).
When the phone is not in
use, press twice to delete
all previously reviewed
messages (page 32).
ANS ON/OFF
Press to turn the
answering system on or
off (page 30).
/PLAY/STOP
Press to play messages
(page 31).
Press to stop message
playback (page 31).
VOL
Press to adjust the
volume during playback
(page 31).
When the phone is not in
use, press to adjust the
telephone base ringer
volume (page 30).
IN USE light
Flashes when there is an
incoming call, or another
telephone sharing the same
line is in use.
On when the handset is in
use.
VOICEMAIL light
Flashes when you have
new voicemail, a service
offered by your telephone
company.
Telephone base layout
8
Ringer volume (handset)
You can set the ringer volume or turn the ringer off.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >RINGER VOLUME, then press
MENU/SELECT.
Press or to adjust the volume. A sample of each
ringer volume plays as you scroll through the choices.
Press MENU/SELECT to confirm your selection.
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4.
RINGER VOLUME
>RINGER VOLUME
RINGER TONE
Setting the volume to the lowest level turns off the ringer. A ringer off icon
appears.
See page 30 to set the telephone base ringer volume.
Ringer tone
You can choose from different ringer tones.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >RINGER TONE, then press
MENU/SELECT.
Press or to select the desired ringer tone. A sample
of each ringer tone plays as you scroll through the
choices.
Press MENU/SELECT to confirm your selection.
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RINGER TONE
1
>RINGER TONE
KEY TONE
If you turn off the ringer volume, you will not hear ringer tone samples.
>KEY TONE
LANGUAGE
KEY TONE
ON
Key tone
You can turn the key tone on or off.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >KEY TONE, then press
MENU/SELECT.
Press or to choose ON or OFF.
Press MENU/SELECT to confirm your selection.
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4.
Telephone settings
9
Telephone settings
>LANGUAGE
SET DATE/TIME
LANGUAGE
ENGLISH
LCD language
You can select ENGLISH, FRANÇAIS or ESPAÑOL to be
used in all screen displays.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >LCD LANGUAGE, then press
MENU/SELECT.
Press or to scroll through the choices.
Press MENU/SELECT to confirm your selection.
Set date/time
The answering system announces the day and time of the message prior to
playing it. Before using the answering system, set the date
and time as follows. If you subscribe to caller ID service, the
date and time are set automatically with each incoming call.
The year must be correct so that the day of the week can be
calculated from the caller ID information.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >SET DATE/TIME, then press
MENU/SELECT.
Press the dialing keys (0-9) to enter a two-digit number
or press or until the screen displays the correct
value. Press MENU/SELECT to advance.
Repeat step 3 until the date and time are set.
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>SET DATE/TIME
CLR VOICEMAIL
SET DATE
12/25/08
If the date and time are not set, the system announces, Time and day not
set, before each message is played.
SET TIME
03:18 AM
10
Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone company,
NEW VOICEMAIL and appear on the handset, and the VOICEMAIL light
on the telephone base flashes when you have new voicemail messages.
Contact your local telephone company for more information and assistance
about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on both
the handset and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail but there is none (for example, when you have accessed your
voicemail while away from home). Clearing the voicemail waiting indicator only
turns off the indicators; it does not delete your voicemail messages. As long as
you have new voicemail messages, your local telephone company continues to
send the signal to turn on the indicators.
To manually turn off these indicators:
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >CLR VOICEMAIL, then
press MENU/SELECT. The screen shows TURN OFF
INDICATOR?
Press MENU/SELECT to confirm your selection.
1.
2.
3.
>CLR VOICEMAIL
HOME AREA CODE
TURN OFF
INDICATOR?
Your telephone service provider might alert you to new messages with a
stutter (broken) dial tone. Contact your service provider for details.
Home area code
If you dial your local calls using only seven digits (area code not required), you
can program your home area code so that when you receive a call within your
local area, the telephone number is automatically stored
without the area code in the call log.
Press MENU/SELECT to show the menu when the
handset is not in use.
Press or to select >HOME AREA CODE, then press
MENU/SELECT. The stored home area code appears
with the last digit flashing.
Use the dialing keys to enter the desired home area code.
Press MUTE/REMOVE to delete a digit.
Press and hold MUTE/REMOVE to delete the entire entry.
Press MENU/SELECT to confirm.
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>HOME AREA CODE
ANS. SYSTEM
HOME AREA CODE
800
If, in the future, your telephone company requires you to dial the area code
when making a local call, delete the home area code you have already
programmed by pressing MUTE/REMOVE. After you have deleted the
programmed home area code, ___ appears.
11
Answering system set up
Use a system handset to program your answering system.
Number of rings
You can choose from two, four, or six rings; or toll saver. With toll saver
selected, the answering system answers after two rings when you have new
messages, and after four rings when you have no new messages. This enables
you to check for new messages and avoid paying unnecessary long distance
charges if you are calling from out of your local area.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select ># OF RINGS, then press MENU/SELECT.
Press or to choose from 2, 4, 6 or TOLL SAVER, then press
MENU/SELECT to confirm your selection.
Remote code
A two-digit security code is required to access the answering system remotely
from any touch tone telephone. The preset code is 19. You can set the code
from 10 to 99.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >REMOTE CODE, then press MENU/SELECT.
Press or to select, then press MENU/SELECT to confirm.
Message alert tone
This telephone can beep every 10 seconds to alert you of new messages. The
tone stops when all new messages have been reviewed.
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >MSG ALERT TONE, then press MENU/SELECT.
Press or to select from ON or OFF, then press MENU/SELECT to
confirm your selection.
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5.
The answering system must be turned on for the message alert tone to
function.
Answering system settings
12
Answering system settings
Announcement
The telephone is preset with a greeting that answers calls with
Hello, please
leave a message after the tone.
You can use this preset announcement, or
replace it with your own.
Play your announcement
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces,
To play, press 2. To record, press 7.”
Press 2 to
play.
Record your own announcement
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces,
To play, press 2. To record, press 7.”
Press 7 to
record.
The handset announces,
Record after the tone. Press 5 when you are
done.
After the tone, speak towards the microphone of the handset.
Press 5 when finished.
The answering system automatically plays back the newly recorded
announcement. Press 5 to stop the playback at anytime; 2 to replay the
recorded announcement; or 7 to record again if desired.
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5.
6.
7.
8.
9.
Your announcement can be up to 90 seconds in length.
Announcements shorter than two seconds are not recorded.
Delete your announcement
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press or to select >ANNOUNCEMENT, then press MENU/SELECT.
The handset announces,
To play, press 2. To record, press 7.”
Press 3 to
delete your own recorded announcement.
1.
2.
3.
4.
5.
When your announcement is deleted, calls are answered with the preset
announcement.
To play, press
2.
To record, press
7
.”
7
7
To play, press
2.
To record, press
7
.”
7
7
To play, press
2.
To record, press
7
.”
7
7
13
Make a call
Press /FLASH or . You hear a dial tone.
Dial the number.
Make a predial call
Dial the number.
Press /FLASH or .
Answer a call
Press /FLASH, or any of the dialing keys (0-9, #, *).
End a call
Press OFF/CLEAR or put the handset in the telephone base or charger.
Speakerphone information
During a call, press to switch between speakerphone and normal handset
use.
Volume
During a call, press VOL or VOL to adjust the listening volume.
1.
2.
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2.
The screen shows the elapsed time as you talk (in hours, minutes and
seconds).
When predialing (preview numbers before dialing), press MUTE/REMOVE
or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE
to insert a dialing pause (p appears).
Telephone operation
During a call, press
to switch between speakerphone and normal handset
use
.
14
Telephone operation
Mute
The mute function allows you to hear the other party but the
other party cannot hear you.
During a call, press MUTE/REMOVE on the handset.
The handset screen shows MUTED temporarily, along
with the smaller
MUTE
icon.
Press MUTE/REMOVE again to resume the
conversation. The handset screen temporarily shows
MICROPHONE ON.
Ringer mute
When the telephone is ringing, press OFF/CLEAR or
MUTE/REMOVE to temporarily silence the ringer without
disconnecting the call. The next call rings normally.
Call waiting
If you subscribe to call waiting service from your telephone company, you hear
an alert tone if there is an incoming call while you are on another call.
Press /FLASH to answer the new incoming call. Press /FLASH again
to return to the original call.
Find handset
Use this feature to page all system handsets.
Press FIND HANDSET on the telephone base. All idle
handsets ring and the screens show ** PAGING **.
To end paging, press /FLASH, , any dialing keys
(0-9, #, *), or press FIND HANDSET on the telephone
base.
1.
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2.
PHONE 0:00:00
MUTED
MUTE
RINGER MUTE
15
Telephone operation
Only the most recent phone number from the redial memory is available for
chain dialing.
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, call log or redial while already dialing one phone number or while on
a call. Chain dialing can be useful when accessing numbers other than phone
numbers (such as bank account information or access codes).
To access a number in the directory while on a call:
Press MENU/SELECT and then press to highlight >DIRECTORY.
Press MENU/SELECT to select.
Scroll to the desired entry by pressing or .
Press MENU/SELECT to dial the displayed number.
To access a number in the call log while on a call:
Press MENU/SELECT and then press to highlight >CALL LOG.
Press MENU/SELECT to select.
Scroll to the desired entry by pressing or .
Press MENU/SELECT to dial the displayed number.
To access the last number on the redial list while on a call:
Press REDIAL/PAUSE to dial. Press REDIAL/PAUSE again within two
seconds to cancel the chain dialing.
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16
Telephone operation
Multiple handset use
You can use up to two system handsets at a time on an outside call. If a
handset is already on a call and you would like to join the call, press
/FLASH or on another handset to join the call.
To end the call, press OFF/CLEAR or place the handset in the telephone base
or charger. The call will not be terminated until all handsets hang up.
You can buy additional expansion handsets (model CS6209) for this telephone
base. You can register up to 12 handsets to the telephone base.
The first nine handsets that you register are named HANDSETS 1-9. Use
the handset number to intercom and transfer calls. Although the names for
handsets 10-12 appear in their displays as 10-12, when you intercom or transfer
to one of them, you must use *0 for
HANDSET 10
, *1 for HANDSET 11, and *2
for HANDSET 12.
Intercom
You can have a conversation between two system handsets,
so you can call someone in another room of your home.
Press INT on your handset when not in use.
If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET.
If you have more than two handsets, your screen
shows INTERCOM TO:. Use the dialing keys to select
the other handset.
The other handset rings and its screen shows either
OTHER HANDSET IS CALLING or CALLING
HANDSET X.
To answer the intercom call, press /FLASH, , INT,
or any dialing keys (0-9, #, *) on the other handset. Both
handsets now show INTERCOM.
To end an intercom call, press INT, OFF/CLEAR, or place the handset back
in the telephone base or charger.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert
tone.
To answer the call, press /FLASH. The intercom call ends automatically.
To end the intercom call without answering the incoming call, press
OFF/CLEAR.
1.
2.
3.
If the other handset does not answer the intercom call within 100 seconds,
is in use, or is out of range, your originating handset screen shows UNABLE
TO CALL TRY AGAIN and returns to idle mode.
OTHER HANDSET
IS CALLING
INTERCOM
CALLING
OTHER HANDSET
17
Telephone operation
Share an outside call
You can call another system handset to join an outside call. That call continues
even if you hang up.
During a call, press INT. The other handset rings. The
outside call is put on hold.
If you have a two-handset system, your handset
screen shows CALLING OTHER HANDSET. The
other handset rings and its screen shows OTHER
HANDSET IS CALLING.
If you have more than two handsets, your screen
shows
TRANSFER TO:.
Use the dialing keys to select
the other handset. Your screen then shows CALLING
HANDSET X. The other handset rings and its screen
shows HANDSET X IS CALLING.
To answer the call on the other handset, press
/FLASH, , INT, or any dialing keys (0-9, #, *). The
outside call is still on hold and both handsets now show
INTERCOM. You can now have a private conversation
between the system handsets.
From this intercom call, you have the following options:
You can let the other handset join you on the outside call in a three-way
conversation. Press and hold INT on your originating handset.
You can transfer the call. Press OFF/CLEAR, or place your handset
back in the telephone base or charger. Your screen shows
CALL TRANSFERED. The other handset is automatically connected to
the outside call.
You can alternate between the outside call (OUTSIDE CALL appears
on the screen) and the intercom call (INTERCOM appears on the screen).
Press INT repeatedly on your originating handset.
The other person can leave the intercom call by pressing OFF/CLEAR,
or placing the other handset back in the telephone base or charger. The
outside call continues with the original system handset.
1.
2.
3.
CALLING
HANDSET X
INTERCOM
TRANSFER TO:
HANDSET X
IS CALLING
If you want to cancel an intercom call and reconnect to the outside call
before the other handset answers, press
/FLASH, or INT on your
originating handset.
If the other handset does not answer the intercom call within 100 seconds,
is in use, or is out of range, your originating handset screen shows UNABLE
TO CALL TRY AGAIN and reconnects to the outside call automatically.
18
Telephone operation
Directory
The directory can store up to 50 entries with up to 30 digits for each phone
number and 15 characters for each name.
When there are no records in the directory, the screen
shows DIRECTORY EMPTY.
When the directory is full and you try to save an entry, the
screen shows LIST FULL.
If you try to save a number already stored in the directory,
the screen shows ALREADY SAVED.
If the telephone number in the directory exceeds 15 digits,
<* appears in front of the telephone number. Press * to
move towards the end of the telephone number or press #
to move towards the beginning of the telephone number.
Only one handset can review the directory at a time.
If a handset tries to enter the directory while another
handset is already in it, NOT AVAILABLE AT THIS TIME
appears.
Directory entries are shared by all system handsets.
Any additions, deletions or edits made on one handset
affect the directory on all handsets.
ELIZABETH JONES
<* 800123456 #>
ELIZABETH JONES
123456789012 #>
ELIZABETH JONES
<* 180012345678
ALREADY SAVED
LIST FULL
DIRECTORY EMPTY
19
Telephone operation
Store a directory entry
Use the following steps to store an entry in the directory.
Press MENU/SELECT when the handset is not in use.
Press or to select >DIRECTORY and then press
MENU/SELECT.
Press or to select >STORE, then press
MENU/SELECT. The screen shows ENTER NUMBER.
Use the dialing keys to enter the number.
Press MUTE/REMOVE to backspace and erase
a digit.
Press and hold MUTE/REMOVE to erase the
entire entry.
Press to move the cursor to the left or to the
right.
Press and hold REDIAL/PAUSE to insert a
dialing pause (p appears).
- OR-
Copy a number from the redial list by pressing
REDIAL/PAUSE and then , or REDIAL/PAUSE to
select a number. Press MENU/SELECT to copy the number.
Press MENU/SELECT to move to the name. The screen shows
ENTER NAME.
Use the dialing keys (see page 20) to enter the name using the method
explained in step 4 above. Press # to insert a space.
Press MENU/SELECT to confirm.
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6.
7.
ENTER NAME
_
ENTER NUMBER
_
>STORE
REVIEW
>DIRECTORY
CALL LOG
20
Telephone operation
Character chart
Use the dial pad and the chart below to enter a name (up to 15 characters). Each
press of a particular key causes the characters to be displayed in the following
order:
Number key Characters by number of key presses
123456789
11# ,,-.&
2ABC2abc
3DEF3de f
4GHI 4gh i
5JKL5 j k l
6MNO 6m n o
7PQRS 7 p q r s
8TUV8 t u v
9WXYZ9wx y z
00
* *?! /()@
#space
When entering a name in the directory, the first letter of each word is
automatically capitalized.
21
Telephone operation
>REVIEW
STORE
VTECH
800-595-9511
Search the directory
Entries are sorted alphabetically. To search the directory:
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use.
Press or to select >DIRECTORY and then press
MENU/SELECT twice.
Press or to browse.
Alphabetical search
To start an alphabetical search:
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Use the dialing keys to enter the letters associated with the name. For
example, if you have name entries Jenny, Kristen and Linda in your directory,
press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to
find Linda. If there is no name entry matching your search, the next closest
match in alphabetical order appears. If necessary, use or to browse.
Dial a directory entry
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse.
Press /FLASH or .
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2.
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3.
22
Telephone operation
Edit a directory entry
Use the following steps to edit an entry in the directory.
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse (see page 21).
Press MENU/SELECT to confirm your selection. The
screen shows EDIT NUMBER.
Use the dialing keys to edit the number.
Press MUTE/REMOVE to backspace and erase a
digit.
Press and hold MUTE/REMOVE to erase the entire entry.
Press to move the cursor to the left or to the right.
Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
Press MENU/SELECT to move to the name. The screen
shows EDIT NAME.
Use the dialing keys (see page 20) to edit the name using
the method explained in step 4 above. Press
# to insert a
space.
Press MENU/SELECT to save.
Delete from the directory
Press when the handset is not in use.
-OR-
Press MENU/SELECT when the handset is not in use. Press or to
select >DIRECTORY and then press MENU/SELECT twice.
Press or , or use the alphabetical search to browse.
Press MUTE/REMOVE to remove the selected entry.
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4.
5.
6.
7.
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2.
3.
EDIT NUMBER
595-9511_
EDIT NAME
VTECH_
23
Telephone operation
About caller ID
You can use this telephone with regular caller ID service or combined caller
ID with call waiting. You can use the telephone’s other features without
subscribing to caller ID services. There might be fees for caller ID services and
these services might not be available in all areas.
Depending on your service, you might see the callers number or the callers
name and number. The time and date are sent by the telephone company
along with the call information.
This product can provide caller ID information only if both you and the caller
are in areas offering caller ID service and if both telephone companies use
compatible equipment.
Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone, even while on another call.
It might be necessary to change your telephone service to use caller ID with
call waiting features.
Contact your telephone company if:
You have both caller ID and call waiting, but as separate services (you
might need combined service).
You have only caller ID service, or only call waiting service.
You do not subscribe to any caller ID or call waiting services, but wish to
order them.
24
Telephone operation
Call log
If you subscribe to caller ID service, information about each caller appears
after the first or second ring. If you answer a call before the caller information
appears on the screen, it will not be saved in the call log.
The call log stores up to 50 entries. Each entry has up to 24 digits for the
phone number and 15 characters for the name. If the phone number has
more than 24 digits, it is not saved or shown in the call log. If the phone
number has more than 15 but fewer than 24 digits, only the last 15 digits
appear. If the name has more than 15 characters, only the first 15 characters
are shown and saved in the call log.
You can review, redial, and copy an entry into the directory.
Entries appear in reverse chronological order.
When the call log is full, the oldest entry is deleted to
make room for new incoming call information.
XX MISSED CALL(S) shows when there are new call log
entries (including missed and unreviewed calls).
CALL LOG EMPTY shows when there are no records in
the call log.
Only one handset can review the call log at a time. If a
handset tries to enter the call log while another handset is
already in it, NOT AVAILABLE AT THIS TIME appears.
The caller ID information might not be available for every incoming call. The
callers might intentionally block their names and/or telephone numbers.
For call log entries with numbers between 16 and 23 digits, in order to view
the entire number, you must save the entry to the directory (see page 26).
HANDSET X
XX MISSED CALLS
CALL LOG EMPTY
25
Telephone operation
Missed calls indicator
When there are unreviewed calls in the call log, the handset
shows XX MISSED CALL(S).
Each time you review a call log entry marked NEW, the
number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed
calls indicator no longer shows.
If you do not want to review the missed calls one by one,
press and hold OFF/CLEAR to erase the missed calls
indicator. All the entries are then considered old and kept in
the call log.
Review the call log
Press CID when the handset is not in use.
Press or to browse through the call log.
-OR-
Press MENU/SELECT when the handset is not in use.
Press or to select >CALL LOG, then press
MENU/SELECT.
Press or to select >REVIEW, then press
MENU/SELECT.
Press or to browse through the call log.
The name (if available), telephone number, date and time of all incoming
calls are shown on the screen.
You hear a double beep when the list reaches the beginning or end of the
call log.
1.
2.
1.
2.
3.
4.
HANDSET X
XX MISSED CALLS
VTECH
595-9511
NEW
3:45 AM 1/02
VTECH
595-9511
3:45 AM 1/02
>CALL LOG
RINGER VOLUME
26
Telephone operation
800-595-9511
1-800-595-9511
595-9511
1-595-9511
800-595-9511
1-800-595-9511
595-9511
1-595-9511
Make a call log entry ready to dial
Although the call log entries received have 10 digits (the area code plus the
seven-digit number), in some areas, you might need to dial only the seven
digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change the number of digits that you dial from and store in the call log.
While reviewing the call log, press # repeatedly to show
different dialing options for local and long distance
numbers before dialing or saving the telephone number in
the directory.
Press 1 repeatedly if you need to add or remove 1 in front
of the telephone number before dialing or saving it in the
directory.
When the number is shown in the correct format for dialing,
press /FLASH or to call the number.
Dial a call log entry
When in the call log, press or to browse.
Press /FLASH or to dial the entry.
Save a call log entry to the directory
When in the call log, press or to browse.
Press MENU/SELECT to select an entry. The screen
displays EDIT NUMBER.
Use the dialing keys to edit the number.
Press MUTE/REMOVE to backspace and erase a
digit.
Press and hold MUTE/REMOVE to erase the entire
entry.
Press to move the cursor to the left or to the right.
Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
Copy a number from the redial list by pressing REDIAL/PAUSE and then
, or REDIAL/PAUSE to select a number. Press MENU/SELECT to
copy the number.
Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
Use the dialing keys (see page 20) to edit the name using the same
method as explained in step 3 above. Press # to insert a space.
Press MENU/SELECT when done and the handset shows SAVED.
If the entry is already saved in the directory, the handset shows
ALREADY SAVED.
If there is no caller ID information, the handset shows UNABLE TO SAVE.
1.
2.
1.
2.
3.
4.
5.
EDIT NUMBER
595-9511_
EDIT NAME
VTECH_
27
Telephone operation
Delete from the call log
To delete one entry:
When in the call log, press or to browse.
Press MUTE/REMOVE to delete the selected entry.
To delete all entries:
Press MENU/SELECT when the handset is not in use.
Press or to select >CALL LOG, then press
MENU/SELECT.
Press or to select >DEL ALL CALLS, then press
MENU/SELECT.
The screen shows DELETE ALL CALLS? Press
MENU/SELECT to confirm.
Call log display screen messages
1.
2.
1.
2.
3.
4.
Displays When
PRIVATE NAME The caller is blocking the name.
PRIVATE NUMBER The caller is blocking the telephone number.
PRIVATE CALLER The caller is blocking the name and number.
UNKNOWN NAME This caller’s name is unavailable.
UNKNOWN NUMBER This caller’s number is unavailable.
UNKNOWN CALLER No information is available about this caller.
LONG DISTANCE
OR
L (before the callers number)
It is a long distance call.
DELETE ALL
CALLS?
28
Telephone operation
Redial list
The telephone stores the five most recently dialed numbers.
When there are already five entries, the oldest entry is
deleted to make room for the new entry.
Entries are shown in reverse chronological order.
Press REDIAL/PAUSE to browse the redial list.
Dial a redial entry
Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse. You hear a
double beep when it reaches the beginning or end of the redial list.
Press /FLASH or to dial the number.
Delete from redial
Press REDIAL/PAUSE, then , or REDIAL/PAUSE to browse.
Press MUTE/REMOVE to delete the selected entry.
1.
2.
1.
2.
29
Answering system and voicemail
Your telephone has both a digital answering system and voicemail indication.
Most telephone companies offer voicemail service (fees may apply). Your
telephone’s answering system and voicemail indication are independent
features, and each alerts you to new messages differently. For more
information on the voicemail indicators, see page 10. To listen to your
voicemail, follow the instructions provided by your voicemail service provider.
To listen to messages recorded on your digital answering system, see page 31.
If you subscribe to caller ID/call waiting service through your telephone
company, you can use your telephone answering system and voicemail
together. If you are on a call, or the answering system is busy and you receive
another call, the second caller can leave a voicemail message. Set your
answering system to answer calls at least two rings earlier than your voicemail
is set to answer. For example, set your voicemail to answer calls after six rings
and set your answering system to answer after four rings.
Message capacity
The answering system can record and store up to 99 messages. Each
message can be up to four minutes in length. The total storage capacity for
the announcement, messages and memos is approximately 14 minutes.
The actual recording time depends on individual message characteristics.
Messages remain available for replay until you delete them.
Some telephone companies program the delay before answering calls in
seconds instead of rings; in this case, allow six seconds per ring when
determining the appropriate setting.
Answering system
30
Answering system
Turn the answering system on or off
The answering system must be turned on to answer and record messages.
When the answering system is turned on, the ANS ON/OFF light on the
telephone base will be on and ANS ON will display on the handset.
To turn on or off with the telephone base:
Press ANS ON/OFF to turn the answering system on or
off. If the answering system is turned on, it announces,
“Calls will be answered.
If the answering system is
turned off, it announces,
“Calls will not be answered.
To turn on or off with a handset:
Press MENU/SELECT to show the menu when the
handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >ANS SYS SETUP, then press MENU/SELECT.
Press MENU/SELECT to select >ANSWER ON/OFF.
Press or to choose ON or OFF, then press MENU/SELECT.
1.
2.
3.
4.
5.
You cannot use the answering system while a system handset is on a call.
Call screening
You can listen at the telephone base to a caller leaving a message. If you
want to turn off the call screening feature, set the telephone base volume to
zero. Remember to raise the volume in order to hear your messages during
playback.
Call intercept
If you want to talk to the person whose message is being recorded, press
/FLASH on the handset.
Telephone base ringer volume
Press VOL or VOL on the telephone base to adjust the ringer volume when
the telephone is not in use. If you set the ringer volume to zero, the base ringer
is off.
See page 8 to set the handset ringer volume.
31
Answering system
New message indication
The message window on the telephone base flashes and shows on the
handset when there are new answering system messages.
If the new message alert tone is turned on, the telephone base beeps every 10
seconds when there are unreviewed messages.
If the answering system has less than five minutes of recording time left,
the remaining time is announced.
If F and number of messages are flashing in the message window, the
memory is full. Delete some messages to make room for more.
Message playback
If you have new messages, the telephone plays only the new messages (oldest
first). If there are no new messages, the telephone plays back all messages
(oldestrst).
When playback begins, you hear the total number of messages followed by
the day and time of the message. After the last message, the telephone
announces,
End of messages.
To play messages with the telephone base:
Press /PLAY/STOP to listen to messages.
Options during playback:
Press VOL to adjust the speaker volume.
Press /SKIP to skip to the next message.
Press /REPEAT to repeat the message currently playing. Press /REPEAT
twice to listen to the previous message.
Press X/DELETE to delete the current message. The system advances to
the next message.
Press /PLAY/STOP to stop.
To play messages with a handset:
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press MENU/SELECT to select >PLAY MSGS, then press MENU/SELECT.
Options during playback:
Press VOL to adjust the speaker volume.
Press 6 to skip to the next message.
Press 4 to repeat the message currently playing. Press 4 twice to listen to
the previous message.
Press 3 to delete the current message. The system advances to the next message.
Press 5 to stop.
1.
1.
2.
3.
You can only delete old messages, which are messages you have played.
32
Answering system
Memory is full, is announced if you record a memo when the memory is
full.
Each memo can be up to four minutes in length.
Memos shorter than one second are not recorded.
Delete all messages
To delete all messages with the telephone base:
Press X/DELETE when the phone is not in use. The telephone announces,
To delete all old messages, press DELETE again. Press X/DELETE again.
All previously heard messages are erased and the telephone announces, “All
old messages deleted.
To delete all messages with a handset:
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >DEL ALL OLD, then press MENU/SELECT.
The handset shows
DELETE ALL OLD MSG?
Press MENU/SELECT to
confirm your selection.
Record and play memos
Memos are your own recorded messages used as reminders for yourself or
others using the same answering system. You can record your own memos
using a system handset. Playback and delete them in the same way as
incoming messages.
Record a memo
Press MENU/SELECT to show the menu when the handset is not in use.
Press MENU/SELECT to select >ANS. SYSTEM.
Press or to select >RECORD MEMO, then press MENU/SELECT.
The handset announces,
Record after the tone. Press 5 when you are
done.
After the tone, speak towards the microphone of the handset.
Press 5 when finished recording. The handset announces,
Recorded.
1.
2.
3.
4.
1.
2.
3.
4.
5.
f you record a memo
33
Answering system
If the memory is full, the answering system answers incoming calls after 10
rings and announces, Memory is full. Enter the remote access code.
Window displays Descriptions
0No messages.
1-99 Total number of old messages recorded.
0-99 (flashing) Total number of messages recorded.
The telephone base might have lost and regained power.
The clock needs to be set.
1-99 & F (alternating) Memory is full with total number of messages recorded.
1-99 (flashing) Current message number during new message playback.
1-99 Current message number during old message playback.
1-8Telephone base speaker volume level while adjusting.
-- Telephone is answering a call or being accessed remotely.
The answering system is being programmed.
-- (flashing) Telephone is being initialized.
0-6 Telephone base ringer level while adjusting.
Message window displays
Telephone is answering a call or being accessed remotely.
pgg
T
he answering system is being programmed.
-
-
(
(flashing)
T
elephone
i
s be
i
n
g
i
n
i
t
i
al
i
zed.
34
Answering system
If you do not press any keys after you enter the remote access code, all
new messages play. If there are no new messages, all old messages play.
Once the new messages have played, the telephone announces the help
menu options. If you do not press any key within 20 seconds, the remote
access call automatically disconnects.
When the answering system is turned off, the telephone answers after 10
rings, and announces, Please enter your remote access code.
Remote access
A two-digit security code is required to access the answering system remotely
from any touch tone telephone. The preset code is 19; see Remote code on
page 36 to change it.
Dial your telephone number from any touch tone telephone.
When the system plays your announcement, enter the two-digit security
code. If you have new messages, the system plays them automatically (new
messages first).
You can also enter one of the following remote commands.
Hang up or press 8 to end the call.
1.
2.
3.
4.
Command Function
1 Play all messages.
2 Play only new messages.
3 Delete the current message (during playback).
33 Delete all messages.
4 Repeat the current message (during playback).
5 Stop.
*5 Hear a list of remote commands.
6 Skip to the next message (during playback).
*7 Record a new announcement.
8 End the call.
0 Turn the answering system on or off.
35
Handset display screen messages
ALREADY SAVED The telephone number entered is already
stored in the directory.
CALL LOG EMPTY There are no call log entries.
CALLING HANDSET X
(for models with three or more handsets)
CALLING OTHER HANDSET
(for models with two handsets)
Calling another handset.
CONNECTING... The cordless handset is searching for the
telephone base.
CHARGING The handset with low battery is recharging.
DIRECTORY EMPTY There are no directory entries.
ENDED You have just ended a call.
HANDSET X IS CALLING
(for models with three or more handsets)
OTHER HANDSET IS CALLING
(for models with two handsets)
Another system handset is calling.
INCOMING CALL There is an incoming call.
INT REQUIRES TWO HANDSETS Two handsets are required for an intercom
call.
INTERCOM The handset is on an intercom call.
INTERCOM ENDED You have just ended an intercom call.
LINE IN USE A system handset or another telephone on
the same line is in use.
LIST FULL The directory is full.
LOW BATTERY The battery needs to be recharged.
MICROPHONE ON MUTE is turned off and the person on the
other end can hear you.
MUTED You have turned off the handset
microphone. The other party cannot hear
you but you can hear the other party.
NEW VOICEMAIL There are new voicemail messages from
your telephone company.
Appendix
(
for models with two handsets
)
(
for models with two handsets
)
36
Appendix
Handset display screen messages
NO LINE There is no telephone line connected.
NO SIGNAL, CALL ENDED
Communication between handset and
telephone base is lost during a call.
NOT AVAILABLE
AT THIS TIME
One handset is already viewing the call log
or directory and another handset attempts
to review it.
OUTSIDE CALL Connected to the external call during call
transfer.
**PAGING**
The cordless handset locator is activated.
PHONE The handset is in use.
PLACE IN CHARGER The battery is very low. Place the handset
in the telephone base or charger for
recharging.
RINGER MUTE The ringer is muted temporarily during an
incoming call.
SAVED Your selection has been saved.
SPEAKER The handset speakerphone is in use.
UNABLE TO CALL
TRY AGAIN
You have attempted to make an intercom
call, but the handset you are calling is in the
directory, in the call log, out of range or on
an outside call.
UNABLE TO SAVE You are attempting to save a caller ID entry
with no name or number.
XX MISSED CALLS There are unreviewed calls in your call log.
37
Appendix
Handset and telephone base indicators
Handset lights
On when the handset speakerphone is in use.
CHARGE On when the handset is charging in the telephone
base or charger.
Telephone base lights
IN USE Flashes when there is an incoming call or another
telephone sharing the same line is in use.
On when the handset is in use.
VOICEMAIL Flashes when you have new voicemail from your
telephone company.
ANS ON/OFF On when the answering system is on.
ANS ON Answering system is turned on.
MUTE Microphone is muted.
Ringer off.
New answering system messages.
Message number currently playing and total number
of messages recorded.
NEW New call log entries.
NEW VOICEMAIL
New voicemail received from the telephone
company.
SPEAKER
In speakerphone mode.
(Battery indicator)
Cycles (low, medium, and full) when the handset
battery is charging.
Flashes when the battery is low and needs charging.
Solid when the battery is fully charged.
Handset icons
1/3
38
Appendix
Battery
It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can
expect the following performance:
Operation Operating time
While in handset use (talking*) Up to eight and a half hours
While in speakerphone mode (talking*) Up to two hours
While not in use (standby**) Up to seven days
*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.
The battery needs charging when:
A new battery is installed in the handset.
The handset beeps.
A battery is properly installed and the screen is blank.
LOW BATTERY or PLACE IN CHARGER shows on the handset screen.
CAUTION:
To reduce the risk of fire or injury, read and follow these instructions:
Use only the battery(ies) provided or equivalent. To order a replacement, visit our website at www.
vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800)
267-7377.
Do not dispose of the battery(ies) in a fire. Check with local waste management codes for special
disposal instructions.
Do not open or mutilate the battery(ies). Released electrolyte is corrosive and might cause burns
or injury to the eyes or skin. The electrolyte might be toxic if swallowed.
Exercise care in handling batteries in order not to create a short circuit with conductive materials.
Charge the battery(ies) provided with or identified for use with this product only in accordance
with the instructions and limitations specified in this manual.
Observe proper polarity orientation between the battery and metallic contacts.
To prevent fire or shock hazard, do not expose this product to water or any type of moisture.
e
ight and a hal
f
hour
s
o two hours
s
e
ven days
39
Appendix
Expand your telephone system
Your new telephone system can accommodate up to 12 handsets. You can
add new handsets (CS6209, purchased separately) to your telephone system,
but each handset must be registered with the telephone base before use. To
register a new handset, see Add and register a handset below.
The handsets provided with your telephone system are pre-registered. Each
handset is assigned a number that shows on the handset display. Additional
handsets registered to the telephone system are assigned in sequential
order. For instance, if the telephone system already has HANDSET 1 and
HANDSET 2, the new registered handset is assigned HANDSET 3.
Add and register a handset (optional)
Each newly purchased handset (CS6209) must be registered to the
telephone base before use. When first purchased, each expansion handset
shows NOT REGISTERED. Before registering to the telephone base, you
might need to charge the battery for at least five minutes.
To register a handset:
Place the unregistered handset in the telephone base or charger. If PRESS
FIND HS 4 SEC ON BASE does not appear on the handset screen after
a few seconds, remove the handset and place it in the telephone base or
charger again.
On the telephone base, press and hold FIND HANDSET for about four
seconds (until the IN USE light on the telephone base
turns on) and then release the button. The handset
shows PLEASE WAIT... and it takes about 10 seconds
to complete the registration. The handset shows
HANDSET X REGISTERED (X represents the handset
number assigned) and you hear a beep when the
registration completes.
1.
2.
If the registration fails, the handset shows NOT REGISTERED. To reset
the handset, remove the handset from the telephone base and place it back
in. Try the registration process again.
You cannot register a handset if any other system handset is in use.
PRE
SS
f
g
F
IND H
S
4
S
E
C
O
N BA
S
E
fd h
40
Appendix
Replace a handset
If you want to replace a handset or re-assign the designated handset number
of a registered handset, you must de-register all the handsets and then
individually register each handset.
To de-register all handsets:
Press and hold FIND HANDSET on the telephone base for about 10
seconds (until the IN USE light on the telephone base turns on and starts to
flash), then release FIND HANDSET.
Press and release FIND HANDSET again. You must press FIND HANDSET
while the IN USE light is still flashing. The IN USE light flashes for
approximately seven seconds.
All system handsets show CONNECTING... The de-registration process
takes about 10 seconds to complete. All handsets show NOT REGISTERED
when the de-registration completes.
If de-registration fails, you might need to reset the telephone and try again.
To reset:
Pick up the registered handset and then press /FLASH.
Press OFF/CLEAR and place the handset back in the telephone base.
-OR-
Unplug the power from the telephone base, then plug it back in.
1.
2.
3.
1.
2.
1.
You cannot de-register a handset if any system handset is in use.
41
Appendix
Troubleshooting
If you have difculty with your telephone, please try the suggestions below. For
Customer Service, visit our website at www.vtechphones.com, or call 1 (800)
595-9511; in Canada, call 1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it might take approximately four minutes to
charge the handset before PLACE IN CHARGER or LOW BATTERY appears on the
screen.
Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring
or the local service. Call the local telephone company.
LOW BATTERY shows on screen.
Place the handset in the telephone base or charger for recharging.
Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the CHARGE light on the
handset is not on, refer to The CHARGE light is off in this section.
If the battery is completely depleted, it might take approximately four minutes to
charge the handset before PLACE IN CHARGER or LOW BATTERY appears on the
screen.
Purchase a new battery. Refer to the Battery section (page 38).
42
Appendix
Troubleshooting
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and
securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
There is no dial tone.
First, try all the above suggestions.
Move the handset closer to the telephone base. It might be out of range.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your local telephone company.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to the lowest level (page 8) and the
telephone base ringer volume is not set to zero (page 30).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset might be too far from the telephone base. Move it closer to the telephone
base.
There might be too many extension phones on the telephone line to allow all of them to
ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from electronic devices such as: wireless routers,
radios, cellular telephones, digital telephones, intercoms, room monitors, televisions,
VCRs, personal computers, kitchen appliances, and other cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your local telephone
company (charges might apply).
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Re-install the battery and place the handset in the telephone base or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
43
Appendix
Troubleshooting
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your local telephone company (charges might
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It might be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
The handset might be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
Other electronic products can cause interference to your cordless telephone. Install your
telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem, re-
locate your telephone or modem farther apart from each other, or use a different surge
protector.
44
Appendix
Troubleshooting
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or ofce, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges might apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the local telephone company (charges might
apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your local telephone company.
I hear noise on the cordless handset, and none of the keys or buttons works.
Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your local
telephone company for this feature to work on your telephone.
The caller might not be calling from an area which supports caller ID.
Both you and the callers telephone companies must use equipment compatible with
the caller ID service.
The caller ID information shows after the first or second ring.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about DSL
filters.
The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by the local
telephone company.
The caller might not be calling from an area which supports caller ID.
Both you and the callers telephone companies must use equipment compatible with
caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
45
Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Although the call log entries you receive have 10 digits, (the area code plus the
seven-digit number), in some areas, you might need to dial only the seven digits, or 1
plus the seven digits, or 1 plus the area code plus the seven digits. You can change
the number of digits that you dial from or store in the call log.
While reviewing the call log, press # repeatedly to show these dialing options for local
and long distance numbers before dialing or saving the telephone number.
CONNECTING... shows in the handset screen. Why don’t I get a dial tone
when I try to use this telephone?
The handset might be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and re-install the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products might prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
The answering system does not answer after the number of rings which I
programmed it.
Make sure the answering system is on. When the answering system is on, the ANS
ON/OFF light on the telephone base should be lit and ANS ON should show on the
handset.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 11).
If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used by the
local telephone company.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
Make sure there is no background noise when recording.
46
Appendix
Troubleshooting
The messages on the answering system are very difficult to hear.
Press VOL on the telephone base or handset to increase the speaker volume.on the telephone base or handset to increase the speaker volume.
The answering system does not record messages.
Make sure the answering system is on.
If the answering machine memory is full, it does not record new messages until some
old messages are deleted.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it might be lost when the answering
system disconnects the call after four minutes.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the callers voice is very soft, the answering system might stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote code is correct (page 11).
Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
The answering system might not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering the
code.
There might be interference on the telephone line you are using. Press the dial pad
keys firmly when dialing.
Common cures for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the telephone
base. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Re-install the battery and place the cordless handset in the telephone base or
charger.
Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
47
Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near
or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your home, consult your dealer or local
power company.
Do not allow anything to rest on the power cord. Do not install this product where the cord may
be walked on.
Never push objects of any kind into this product through the slots in the telephone base or
handset because they may touch dangerous voltage points or create a short circuit. Never spill
liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can
cause electric shock when the product is subsequently used.
Do not overload wall outlets and extension cords.
Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled onto the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician
to restore the product to normal operation.
If the product has been dropped and the telephone base and/or handset has been damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk
of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Only put the handset of your telephone next to your ear when it is in normal talk mode.
The power adapters are intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-
the-table/cabinet outlet.
SAVE THESE INSTRUCTIONS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
A.
B.
C.
D.
E.
F.
13.
14.
15.
16.
48
Appendix
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays CONNECTING...
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not
connect well when you press /FLASH. Move closer to the telephone base, then press /FLASH
to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the telephone base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you
ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle
it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own
safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only
with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning
solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing
in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove
the telephone by the unplugged cords.
49
Appendix
About cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the cordless handset if the telephone base is unplugged or switched off, or if the
electrical power is interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
Rechargeable batteries: Exercise care in handling batteries in order not to create a short
circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may
overheat and cause harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they
could release caustic material which could cause injury.
The RBRC® seal
The RBRC® seal on the nickel-metal hydride battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry program to
collect and recycle these batteries at the end of their useful lives, when taken
out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-
metal hydride batteries into the trash or municipal waste, which may be illegal
in your area.
VTech’s participation in RBRC
®
makes it easy for you to drop off the spent
battery at local retailers participating in the RBRC
®
program or at authorized
VTech product service centers. Please call 1-800-8-BATTERYTM for
information on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its commitment to
protecting our environment and conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling
Corporation.
50
Appendix
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you) that the Product and all accessories provided in the sales package
(“Product) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the Product operating
instructions. This limited warranty extends only to the Consumer for Products purchased and used
in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship
during the limited warranty period (“Materially Defective Product)?
During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may
use new or refurbished replacement parts. If we choose to replace the Product, we may replace
it with a new or refurbished Product of the same or similar design. We will retain defective parts,
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in working condition. You
should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days
from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the
original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modication by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.
51
Appendix
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada,
please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a
check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will
request that you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the VTech service
location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the
Product. There are no other express warranties. No one is authorized to make modifications to this
limited warranty and you should not rely on any such modication.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one
year from the date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost
of substitute equipment, and claims by third parties) resulting from the use of this Product. Some
states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
1.
2.
G
52
Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Privacy of communications may
not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The handset may be safely held
against the ear of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to
a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3).
In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please
contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
53
Appendix
If this equipment is causing harm to the telephone network, the telephone company may temporarily
discontinue your telephone service. The telephone company is required to notify you before interrupting
service. If advance notice is not practical, you will be notified as soon as possible. You will be given the
opportunity to correct the problem and the telephone company is required to inform you of your right to
file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this product. The telephone company
is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation.
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
54
Appendix
Frequency control Crystal controlled PLL synthesizer
Transmit
frequency
Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz
Channels 5
Nominal effective
range
Maximum power allowed by FCC and IC. Actual operating range
might vary according to environmental conditions at the time of
use.
Size Handset: 6.35 X 1.87 X 1.24 in (161.50 X 47.50 X 31.50 mm)
Telephone base: 5.38 X 4.70 X 3.28 in (137.00 X 119.50 X 83.50 mm)
Charger: 3.70 X 3.60 X 1.91 in (94.00 X 81.50 X 48.50 mm)
Weight Handset: 4.54oz (128.60g) (including battery)
Telephone base: 7.17oz (203.20g)
Charger: 2.43oz (69.00g)
Power
requirements
Handset: 2.4V 500mAh Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA
Memory Handset directory: 50 memory locations;
up to 30 digits and 15 characters
Handset call log: 50 memory locations;
up to 24 digits and 15 characters
Technical specifications
55
Appendix
Index
A
Add a handset 39
Alphabetical search 21
Announcement 12
Answer a call 13
Answering system 29
B
Battery 3, 38
C
Caller ID 23
Call intercept 30
Call log 24
Call log display screen messages 27
Call screening 30
Call waiting 14
Chain dialing 15
Character chart 20
Charging 3
Clear voicemail 10
D
Date and time 9
Delete answering system messages 32
Delete from redial 28
Delete from the call log 27
Delete from the directory 22
Dial a call log entry 26
Dial a directory entry 21
Dial a redial entry 28
Dialing pause 19, 22, 26
Directory 18
DSL filter 2
E
Edit a directory entry 22
End a call 13
Expand your telephone system 39
F
Find handset 14
H
Handset display screen messages 35
Handset icons 37
Handset lights 37
Home area code 10
I
Important safety instructions 47
Intercom 16
K
Key tone 8
L
Language 9
M
Maintenance 48
Make a call 13
Make a call log entry ready to dial 26
Message alert tone 11
Message capacity 29
Message playback 31
Message window displays 33
Missed calls indicator 25
Mute 14
N
New message indication 31
Number of rings 11
O
Operating range 48
Index
56
Appendix
Index
P
Parts checklist 1
Play your announcement 12
Predialing 13
R
Record and play memos 32
Record announcement 12
Redial list 28
Register a handset 39
Remote access 34
Remote code 11
Review the call log 25
Ringer mute 14
Ringer tone 8
Ringer volume 8
S
Save a call log entry to the directory 26
Search the directory 21
Speakerphone 13
Store a directory entry 19
Store from redial 19
T
Technical specifications 54
Telephone base installation 2
Telephone base lights 37
Transfer a call 17
Troubleshooting 41
V
Volume 8, 13
W
Wall mount installation 4
Warranty 50
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-002160-010-100

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