Verifone OMNI3600 Wireless Handheld Point of Sale Terminal User Manual mobitex

VeriFone Inc Wireless Handheld Point of Sale Terminal mobitex

ex9 manual part 2

Omni 3600Installation GuideVeriFone Part Number 22060 Revision A
Lithium Battery CautionThe Random Access Memory (RAM) contents in Omni 3600 terminals are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the product warranty.Document Title: Omni 3600 Installation GuideVeriFone Part Number 22060, Revision ACopyright © 2001 VeriFone, Inc.All rights reserved.No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, or transmitted, in any form or by any means, without the prior written consent of VeriFone.VeriFone and Omni are registered trademarks of VeriFone, Inc. Any other brand names and trademarks appearing in this guide are the property of their respective holders.Comments or suggestions on how to improve this document can be sent to Tell_us_more@verifone.com.KEEP DRY USE NO CHEMICALS OBSERVE OPERATING TEMPERATURE RANGE DO NOT LEAVE IN A HOT VEHICLE
3Omni 3600 Installation GuideContentsIntroductionSelect a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Omni 3600 TerminalUnpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Connect Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Smart Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Smart Battery Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Turn On/Off the Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 19Paper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Antenna (Mobitex and GSM Models only) . . . . . . . . . . . . . . . . . . . . . . 22Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Replace the Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Smart Card Reader Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Magnetic Card Reader Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 32Omni 3600 BaseUnpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Omni 3600 Base Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Power Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Omni 3600 Terminal Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Spare Smart Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Omni 3600 Installation Guide4Omni 3600 Base Communications Ports . . . . . . . . . . . . . . . . . . . . . . . 40Telephone Line Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Telephone Line Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42ISDN Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45MaintenanceBase Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46TroubleshootingSmart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Terminal Does Not Turn Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Terminal Display Does Not Show Correct or Readable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Telephone Line Connection Does Not Work Properly. . . . . . . . . . . 49Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Terminal Does Not Process Transactions . . . . . . . . . . . . . . . . . . . . 51Step 1: Check the magnetic card reader. . . . . . . . . . . . . . . . . . . 51Step 2: Check the smart card reader . . . . . . . . . . . . . . . . . . . . . 51Step 3: Check the signal strength on-screen (SoftPay) . . . . . . . 52Step 4: Check the telephone line . . . . . . . . . . . . . . . . . . . . . . . . 52Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52VeriFone Service and SupportReturn a Terminal, Base, or Smart Battery . . . . . . . . . . . . . . . . . . . 53SpecificationsPower Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Omni 3600 Terminal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 57Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
5Accessories and DocumentationHow to Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Omni 3600 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60List of FiguresFigure 1 Omni 3600 Terminal Shipping Carton Components . . . . .10Figure 2 Omni 3600 Terminal Features. . . . . . . . . . . . . . . . . . . . . .12Figure 3 Connect Omni 3600 Terminal Power Pack . . . . . . . . . . . .15Figure 4 Install the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . .17Figure 5 Smart Battery Charge Indicator LEDs andTest Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Figure 6 Open the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .20Figure 7 Load Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Figure 8 Close the Printer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .22Figure 9 Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Figure 10 Correct Antenna Position for Uplink. . . . . . . . . . . . . . . . . .24Figure 11 Open the MSAM Access Door. . . . . . . . . . . . . . . . . . . . . .26Figure 12 MSAM Card Installation. . . . . . . . . . . . . . . . . . . . . . . . . . .26Figure 13 MSAM Cardholder Lock Plate Detail . . . . . . . . . . . . . . . . .27Figure 14 Insert MSAM Card into Cardholder . . . . . . . . . . . . . . . . . .27Figure 15 Remove SIM Door Screw . . . . . . . . . . . . . . . . . . . . . . . . .29Figure 16 Slide Off SIM Card Access Door and Remove Dust Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Figure 17 Insert SIM Card into Cardholder . . . . . . . . . . . . . . . . . . . .30Figure 18 Using the Primary Smart Card Reader . . . . . . . . . . . . . . .31Figure 19 Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . .32Figure 20 Omni 3600 Base Shipping Carton Contents . . . . . . . . . . .33Figure 21 Omni 3600 Base Features: Top. . . . . . . . . . . . . . . . . . . . .34
Omni 3600 Installation Guide6Figure 22 Omni 3600 Base Features: Back (ISDN and Telco models) . . . . . . . . . . . . . . . . . . . . . . . . .35Figure 23 Power Pack Connection (Docked Terminal) . . . . . . . . . . .38Figure 24 Spare Smart Battery Docking . . . . . . . . . . . . . . . . . . . . . .40Figure 25 Omni 3600 Base Connection Ports . . . . . . . . . . . . . . . . . .41Figure 26 Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Figure 27 Pass-through Connection . . . . . . . . . . . . . . . . . . . . . . . . .43Figure 28 Example Peripheral Connections . . . . . . . . . . . . . . . . . . .45Figure 29 Terminal Information Label Locations . . . . . . . . . . . . . . . .55
7Omni 3600 Installation GuideIntroductionThis guide describes how to set up and install an Omni 3600 terminal and Omni 3600 base. It also includes information on how to•protect the terminal from adverse Environmental conditions,•install and maintain the Smart Battery,•establish communications connections through the Omni 3600 Base Communications Ports, and •connect optional peripheral devices through the Omni 3600 base Peripheral Devices.Select a LocationThis section provides tips on using and protecting your Omni 3600 terminal, and location recommendations for the Omni 3600 base.Omni 3600 TerminalThe Omni 3600 is a portable terminal for performing transactions remotely. Since it is a portable unit, location is not a factor however, follow the rules established in the Environment and Convenience sections.Omni 3600 BaseA prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment and Convenience sections.
Omni 3600 Installation Guide8Environment•Do not use the Omni 3600 terminal or Omni 3600 base where there is moisture or high humidity, chemicals or oils, or excessive heat or dust.•Avoid locations near electrical appliances or other devices that emit excessive voltage fluctuations or electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Never place the terminal in direct sunlight.•Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor.WARNING Do not leave this terminal in an non-climate-controlled vehicle. The Omni 3600 terminal is highly sensitive to temperature extremes. Subjecting the terminal to temperatures outside the stated operating range can void your warranty.CAUTION Do not use the Omni 3600 terminal or Omni 3600 base outdoors. They are for indoor use only, and are not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty.
9Omni 3600 Installation GuideConvenienceOmni 3600 TerminalKeep the Omni 3600 terminal with you to perform transactions. When plugging the Omni 3600 terminal into the power pack, ensure that the unit is placed close enough to a power outlet so that the power cable readily reaches the unit. For safety, do not string the power cable in a walkway or place across a walkway on the floor.Omni 3600 BaseLocate the Omni 3600 base so that you can readily dock the Omni 3600 terminal on the cradle for recharging and downloading. Again, for safety, ensure that the power cable readily reaches the Omni 3600 base unit, so as not to trip or interfere in any way in a busy location.WARNING Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using these products during electrical storms.
Omni 3600 Installation Guide10Omni 3600 TerminalThis section discusses the features of the Omni 3600 terminal, including•providing power to the Omni 3600 terminal,•charging the smart battery,•installing paper,•installing the antenna,•installing MSAM cards, and•completing magnetic card and smart card transactions.Unpack the Shipping CartonOpen the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1).Figure 1 Omni 3600 Terminal Shipping Carton ComponentsSMART BATTERY PACKPOWER PACKPAPER ROLLPOWER CABLE (REGIONAL)ANTENNAOMNI 3600 TERMINAL
11Omni 3600 Installation Guide1Remove the following items:•Omni 3600 terminal•Power pack and power cable (Mobitex and off-line models only)•Roll of thermal printer paper•Battery pack•Antenna (if unattached; wireless models only)2Remove all plastic wrap from the Omni 3600 terminal and components.3Remove the clear protective film from the display lens.WARNINGDo not use a damaged or tampered with Omni 3600 terminal or Omni 3600 base.
Omni 3600 Installation Guide12Terminal FeaturesFigure 2 illustrates the physical features of the Omni 3600 terminal. Figure 2 Omni 3600 Terminal FeaturesANTENNAPRINTER DOOR RELEASECARD SWIPEFUNCTION KEYSALPHA KEYENTER/ON KEYBACKSPACE KEYCANCEL/OFFKEYKEYPADPROGRAMMABLEFUNCTION KEYSINTERNAL THERMALPRINTERSMART CARD READERDISPLAY
13Omni 3600 Installation GuideNotice the following features of the Omni 3600 terminal shown in Figure 2: •The display •Four types of keys:•A 12-key, telephone-style keypad•Eight function keys: four function keys, labeled F1 to F4, right of the display; four unlabeled, programmable function (PF) keys above the keypad•Three keys (icons at right) under the keypad (left-to-right: CANCEL/OFF, BACKSPACE, ENTER/ON)•An ALPHA key center above the keypad•The magnetic card swipe, above the display. The icon at right shows the proper swipe direction•Smart card reader, in the front of the unit•The antenna. The icon at right shows the proper angle to establish good wireless communications•The internal thermal printer and door release•The smart battery pack installed in back of unit (Figure 4)•A SAM (security access module) access door, underneath the battery (Figure 11). The Omni 3600 terminal contains three micromodule-sized SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant cardsThe Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom).
Omni 3600 Installation Guide14Power PortOn the back of the Omni 3600 is one port—the power port—identified by the lightning bolt icon shown at right. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unitConnect Power PackTo connect the Omni 3600 terminal to power:1Insert the round barrel connector (Figure 3) into the power port (icon at right) on the back of the terminal.2Insert the power cable into the power pack.3Plug the power pack into a wall outlet or surge protector.NOTE If the tamper-evident label or any component appears damaged, immediately notify the shipping company and your VeriFone distributor or service provider.NOTE Install a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
15Omni 3600 Installation GuideFigure 3 Connect Omni 3600 Terminal Power PackSmart BatteryThe Omni 3600 wireless terminal uses an Li-ion smart battery (P/N 22044-01). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The following are features of the smart battery:•Two Li-ion cells•The fuel gauge moduleWARNINGDo not plug the power pack into an outdoor outlet.NOTE The smart battery pack must be installed to operate the Omni 3600 terminal.
Omni 3600 Installation Guide16•monitors state of charge (voltage and current),•communicates with the terminal (charge parameters and alarms to indicate full discharge), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•The safety circuit•prevents cell damage from overcharge/over-discharge,•determines when to activate when the battery is left in an unused terminal for extended periods, and•resets when battery voltage reaches a preset threshold during the charge cycle.Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 3600 terminal on the Omni 3600 base.NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE It make take several attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state.
17Omni 3600 Installation GuideSmart Battery InstallationThe smart battery installs in a slot on the back of the terminal, as shown in Figure 4. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one proper way to insert the battery.Figure 4 Install the Smart Battery Smart Battery ChargingYou must charge smart battery prior to initial use. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit. It is recommended that the battery receive a periodic full discharge.NOTE Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge.

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