ZyXEL Communications AMG1312T10B Wireless N ADSL2+ 4-port Gateway with USB User Manual AMG1312 T10B UG part2 REV1
ZyXEL Communications Corporation Wireless N ADSL2+ 4-port Gateway with USB AMG1312 T10B UG part2 REV1
Contents
- 1. AMG1312-T10B UG part1_REV1
- 2. AMG1312-T10B UG part2_REV1
AMG1312-T10B UG part2_REV1
C HAPTER 13 Dynamic DNS Setup 13.1 Overview Dynamic DNS allows you to update your current dynamic IP address with one or many dynamic DNS services so that anyone can contact you (in NetMeeting, CU-SeeMe, etc.). You can also access your FTP server or Web site on your own computer using a domain name (for instance myhost.dhs.org, where myhost is a name of your choice) that will never change instead of using an IP address that changes each time you reconnect. Your friends or relatives will always be able to call you even if they don't know your IP address. First of all, you need to have registered a dynamic DNS account with www.dyndns.org. This is for people with a dynamic IP from their ISP or DHCP server that would still like to have a domain name. The Dynamic DNS service provider will give you a password or key. 13.1.1 What You Can Do in the DDNS Screen Use the Dynamic DNS screen (Section 13.2 on page 161) to enable DDNS and configure the DDNS settings on the AMG1312-T Series. 13.1.2 What You Need To Know About DDNS DYNDNS Wildcard Enabling the wildcard feature for your host causes *.yourhost.dyndns.org to be aliased to the same IP address as yourhost.dyndns.org. This feature is useful if you want to be able to use, for example, www.yourhost.dyndns.org and still reach your hostname. If you have a private WAN IP address, then you cannot use Dynamic DNS. 13.2 The Dynamic DNS Screen Use this screen to change your AMG1312-T Series’s DDNS. Click Network Setting > Dynamic DNS. The screen appears as shown. AMG1312-T Series User’s Guide 161 Chapter 13 Dynamic DNS Setup Figure 81 Network Setting > Dynamic DNS The following table describes the fields in this screen. Table 61 Network Setting > Dynamic DNS LABEL DESCRIPTION Dynamic DNS Setup Active Dynamic DNS Select this check box to use dynamic DNS. Service Provider This is the website of your Dynamic DNS service provider. Host Name Type the domain name assigned to your AMG1312-T Series by your Dynamic DNS provider. You can specify up to two host names in the field separated by a comma (","). 162 Username Type your user name. Password Type the password assigned to you. Enable Wildcard Option Select the check box to enable DynDNS Wildcard. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide C HAPTER 14 Filters 14.1 Overview This chapter introduces three types of filters supported by the AMG1312-T Series. You can configure rules to restrict traffic by IP addresses, MAC addresses, IPv6 addresses and/or URLs. 14.1.1 What You Can Do in the Filter Screens • Use the IP/MAC Filter screen (Section 14.2 on page 163) to create IP and MAC filter rules. • Use the IPv6/MAC Filter screen (Section 14.3 on page 166) to create IPv6 and MAC filter rules. 14.1.2 What You Need to Know About Filtering URL The URL (Uniform Resource Locator) identifies and helps locates resources on a network. On the Internet the URL is the web address that you type in the address bar of your Internet browser, for example “http://www.zyxel.com”. URL and IP Filter Structure The URL, IP and IPv6 filters have individual rule indexes. The AMG1312-T Series allows you to configure each type of filter with its own respective set of rules. 14.2 The IP/MAC Filter Screen Use this screen to create and apply IP and MAC filters. Click Security > Filter > IP/MAC Filter. The screen appears as shown. AMG1312-T Series User’s Guide 163 Chapter 14 Filters Figure 82 Security > Filter > IP/MAC Filter The following table describes the labels in this screen. Table 62 Security > Filter > IP/MAC Filter LABEL DESCRIPTION Rule Type Rule Type selection Select White List to specify traffic to allow and Black List to specify traffic to disallow. IP / MAC Filter Rule Editing IP / MAC Filter Rule Index Select the index number of the filter rule. Active Use this field to enable or disable the filter rule. Interface Select the PVC to which to apply the filter. Direction Apply the filter to Incoming or Outgoing traffic direction. Rule Type Select IP or MAC type to configure the rule. Use the IP Filter to block or allow traffic by IP addresses. Use the MAC Filter to block or allow traffic by MAC address. 164 Source IP Address Enter the source IP address of the packets you wish to filter. This field is ignored if it is 0.0.0.0. Subnet Mask Enter the IP subnet mask for the source IP address Port Number Enter the source port of the packets that you wish to filter. The range of this field is 0 to 65535. This field is ignored if it is 0. Destination IP Address Enter the destination IP address of the packets you wish to filter. This field is ignored if it is 0.0.0.0. AMG1312-T Series User’s Guide Chapter 14 Filters Table 62 Security > Filter > IP/MAC Filter (continued) LABEL DESCRIPTION Subnet Mask Enter the IP subnet mask for the destination IP address. Port Number Enter the destination port of the packets that you wish to filter. The range of this field is 0 to 65535. This field is ignored if it is 0. Protocol Select ICMP, TCP or UDP for the upper layer protocol. IP / MAC Filter Listing IP / MAC Filter Rule Index Select the index number of the filter set from the drop-down list box. This is the index number of the rule in a filter set. Active This field shows whether the rule is activated. Interface This is the interface that the filter set applies to. Direction The filter set applies to this traffic direction. Src IP/Mask This is the source IP address and subnet mask when you select IP as the rule type. Dest IP/Mask This is the destination IP address and subnet mask. Mac Address This is the MAC address of the packets being filtered. Src Port This is the source port number. Dest Port This is the destination port number. Protocol This is the upper layer protocol. Apply Click this to apply your changes. Delete Click this to remove the filter rule. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide 165 Chapter 14 Filters 14.3 IPv6/MAC Filter Use this screen to create and apply IPv6 filters. Click Security > Filter > IPv6/MAC Filter. The screen appears as shown. Figure 83 Security > Filter > IPv6/MAC Filter The following table describes the labels in this screen. Table 63 Security > Filter > IPv6/MAC Filter LABEL DESCRIPTION Rule Type Rule Type selection Select White List to specify traffic to allow and Black List to specify traffic to block. IPv6 / MAC Filter Rule Editing IPv6 / MAC Filter Rule Index Select the index number of the filter rule. Active Use this field to enable or disable the filter rule. Interface Select the PVC to which to apply the filter. Direction Apply the filter to Incoming or Outgoing traffic direction. Rule Type Select IP or MAC type to configure the rule. Use the IP Filter to block or allow traffic by IPv6 addresses. Use the MAC Filter to block or allow traffic by MAC address. 166 Source IP Address Enter the source IPv6 address of the packets you wish to filter. This field is ignored if it is ::. Source Prefix Length Enter the prefix length for the source IPv6 address Destination IPv6 Address Enter the destination IPv6 address of the packets you wish to filter. This field is ignored if it is ::. AMG1312-T Series User’s Guide Chapter 14 Filters Table 63 Security > Filter > IPv6/MAC Filter (continued) LABEL DESCRIPTION Destination Prefix Length Enter the prefix length for the destination IPv6 address. ICMPv6 Type Select the ICMPv6 message type to filter. The following message types can be selected: 1 / Destination Unreachable: 0 - no route to destination; 1 communication with destination administratively prohibited; 3 - address unreachable; 4 - port unreachable 2 / Packet Too Big 3 / Time Exceeded: 0 - hop limit exceeded in transit; 1 - fragment reassembly time exceeded 4 / Parameter Problem: 0 - erroneous header field encountered; 1 unrecognized Next Header type encountered; 2 - unrecognized IPv6 option encountered 128 / Echo Request 129 / Echo Response 130 / Listener Query - Multicast listener query 131 / Listener Report - Multicast listener report 132 / Listener Done - Multicast listener done 143 / Listener Report v2 - Multicast listener report v2 133 / Router Solicitation 134 / Router Advertisement 135 / Neighbor Solicitation 136 / Neighbor Advertisement 137 / Redirect - Redirect message Protocol This is the (upper layer) protocol that defines the service to which this rule applies. By default it is ICMPv6. IPv6 / MAC Filter Listing IPv6 / MAC Filter Rule Index Select the index number of the filter set from the drop-down list box. This is the index number of the rule in a filter set. Active This field shows whether the rule is activated. Interface This is the interface that the rule applies to. Direction The filter set applies to this traffic direction. ICMPv6 Type The ICMPv6 message type to filter. Src IP/PrefixLength This displays the source IPv6 address and prefix length. Dest IP/PrefixLength This displays the destination IPv6 address and prefix length. Mac Address This is the MAC address of the packets being filtered. Protocol This is the (upper layer) protocol that defines the service to which this rule applies. By default it is ICMPv6. Apply Click this to apply your changes. Delete Click this to remove the filter rule. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide 167 C HAPTER 15 Firewall 15.1 Overview This chapter shows you how to enable the AMG1312-T Series firewall. Use the firewall to protect your AMG1312-T Series and network from attacks by hackers on the Internet and control access to it. The firewall: • allows traffic that originates from your LAN computers to go to all other networks. • blocks traffic that originates on other networks from going to the LAN. • blocks SYN and port scanner attacks. By default, the AMG1312-T Series blocks DDOS, LAND and Ping of Death attacks whether the firewall is enabled or disabled. The following figure illustrates the firewall action. User A can initiate an IM (Instant Messaging) session from the LAN to the WAN (1). Return traffic for this session is also allowed (2). However other traffic initiated from the WAN is blocked (3 and 4). Figure 84 Default Firewall Action WAN LAN 15.1.1 What You Can Do in the Firewall Screens • Use the General screen (Section 15.2 on page 170) to select the firewall protection level on the AMG1312-T Series. • Use the Default Action screen (Section 15.3 on page 171) to set the default action that the firewall takes on packets that do not match any of the firewall rules. • Use the Rules screen (Section 15.4 on page 173) to view the configured firewall rules and add, edit or remove a firewall rule. • Use the Dos screen (Section 15.5 on page 179) to set the thresholds that the AMG1312-T Series uses to determine when to start dropping sessions that do not become fully established (halfopen sessions). AMG1312-T Series User’s Guide 168 Chapter 15 Firewall 15.1.2 What You Need to Know About Firewall SYN Attack A SYN attack floods a targeted system with a series of SYN packets. Each packet causes the targeted system to issue a SYN-ACK response. While the targeted system waits for the ACK that follows the SYN-ACK, it queues up all outstanding SYN-ACK responses on a backlog queue. SYNACKs are moved off the queue only when an ACK comes back or when an internal timer terminates the three-way handshake. Once the queue is full, the system will ignore all incoming SYN requests, making the system unavailable for legitimate users. DoS Denials of Service (DoS) attacks are aimed at devices and networks with a connection to the Internet. Their goal is not to steal information, but to disable a device or network so users no longer have access to network resources. The AMG1312-T Series is pre-configured to automatically detect and thwart all known DoS attacks. DDoS A Distributed DoS (DDoS) attack is one in which multiple compromised systems attack a single target, thereby causing denial of service for users of the targeted system. LAND Attack In a Local Area Network Denial (LAND) attack, hackers flood SYN packets into the network with a spoofed source IP address of the target system. This makes it appear as if the host computer sent the packets to itself, making the system unavailable while the target system tries to respond to itself. Ping of Death Ping of Death uses a "ping" utility to create and send an IP packet that exceeds the maximum 65,536 bytes of data allowed by the IP specification. This may cause systems to crash, hang or reboot. SPI Stateful Packet Inspection (SPI) tracks each connection crossing the firewall and makes sure it is valid. Filtering decisions are based not only on rules but also context. For example, traffic from the WAN may only be allowed to cross the firewall in response to a request from the LAN. RFC 4890 SPEC Traffic RFC 4890 specifies the filtering policies for ICMPv6 messages. This is important for protecting against security threats including DoS, probing, redirection attacks and renumbering attacks that can be carried out through ICMPv6. Since ICMPv6 error messages are critical for establishing and maintaining communications, filtering policy focuses on ICMPv6 informational messages. AMG1312-T Series User’s Guide 169 Chapter 15 Firewall Anti-Probing If an outside user attempts to probe an unsupported port on your AMG1312-T Series, an ICMP response packet is automatically returned. This allows the outside user to know the AMG1312-T Series exists. The AMG1312-T Series supports anti-probing, which prevents the ICMP response packet from being sent. This keeps outsiders from discovering your AMG1312-T Series when unsupported ports are probed. ICMP Internet Control Message Protocol (ICMP) is a message control and error-reporting protocol between a host server and a gateway to the Internet. ICMP uses Internet Protocol (IP) datagrams, but the messages are processed by the TCP/IP software and directly apparent to the application user. DoS Thresholds For DoS attacks, the AMG1312-T Series uses thresholds to determine when to drop sessions that do not become fully established. These thresholds apply globally to all sessions. You can use the default threshold values, or you can change them to values more suitable to your security requirements. 15.2 The Firewall General Screen Use this screen to select the firewall protection level on the AMG1312-T Series. Click Security > Firewall > General to display the following screen. Figure 85 Security > Firewall > General 170 AMG1312-T Series User’s Guide Chapter 15 Firewall The following table describes the labels in this screen. Table 64 Security > Firewall > General LABEL DESCRIPTION High This setting blocks all traffic to and from the Internet. Only local network traffic and LAN to WAN service (Telnet, FTP, HTTP, HTTPS, DNS, POP3, SMTP) is permitted. Medium This is the recommended setting. It allows traffic to the Internet but blocks anyone from the Internet from accessing any services on your local network. Low This setting allows traffic to the Internet and also allows someone from the Internet to access services on your local network. This would be used with Port Forwarding, Default Server. Custom This setting allows the customer to create and edit individual firewall rules. Firewall rules can be created in the Default Action screen (Section 15.3 on page 171) and Rules screen (Section 15.4 on page 173). Off This setting is not recommended. It disables firewall protection for your network and could potentially expose your network to significant security risks. This option should only be used for troubleshooting or if you intend using another firewall in conjunction with your ZyXEL router. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 15.3 The Default Action Screen Use this screen to set the default action that the firewall takes on packets that do not match any of the firewall rules. Click Security > Firewall > Default Action to display the following screen. Figure 86 Security > Firewall > Default Action AMG1312-T Series User’s Guide 171 Chapter 15 Firewall The following table describes the labels in this screen. Table 65 Security > Firewall > Default Action LABEL DESCRIPTION Packet Direction This is the direction of travel of packets (LAN to Router, LAN to WAN, WAN to Router, WAN to LAN). Firewall rules are grouped based on the direction of travel of packets to which they apply. For example, LAN to Router means packets traveling from a computer/subnet on the LAN to the AMG1312-T Series itself. Default Action Use the drop-down list boxes to select the default action that the firewall is to take on packets that are traveling in the selected direction and do not match any of the firewall rules. Select Drop to silently discard the packets without sending a TCP reset packet or an ICMP destination-unreachable message to the sender. Select Reject to deny the packets and send a TCP reset packet (for a TCP packet) or an ICMP destination-unreachable message (for a UDP packet) to the sender. Select Permit to allow the passage of the packets. 172 Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide Chapter 15 Firewall 15.4 The Rules Screen Click Security > Firewall > Rules to display the following screen. This screen displays a list of the configured firewall rules. Note the order in which the rules are listed. Note: The firewall configuration screen shown in this section is specific to the following devices: P-The ordering of your rules is very important as rules are applied in turn. Figure 87 Security > Firewall > Rules The following table describes the labels in this screen. Table 66 Security > Firewall > Rules LABEL DESCRIPTION Firewall Rules Storage Space in Use This read-only bar shows how much of the AMG1312-T Series's memory for recording firewall rules it is currently using. When you are using 80% or less of the storage space, the bar is green. When the amount of space used is over 80%, the bar is red. Packet Direction Use the drop-down list box to select a direction of travel of packets for which you want to configure firewall rules. Create a new rule after rule number Select an index number and click Add to add a new firewall rule after the selected index number. For example, if you select “6”, your new rule becomes number 7 and the previous rule 7 (if there is one) becomes rule 8. The following read-only fields summarize the rules you have created that apply to traffic traveling in the selected packet direction. The firewall rules that you configure (summarized below) take priority over the general firewall action settings in the General screen. This is your firewall rule number. The ordering of your rules is important as rules are applied in turn. Active This field displays whether a firewall is turned on or not. Select the check box to enable the rule. Clear the check box to disable the rule. Source IP Address This column displays the source addresses or ranges of addresses to which this firewall rule applies. Please note that a blank source or destination address is equivalent to Any. Destination IP Address This column displays the destination addresses or ranges of addresses to which this firewall rule applies. Please note that a blank source or destination address is equivalent to Any. Service This column displays the services to which this firewall rule applies. See Appendix F on page 286 for more information. Action This field displays whether the firewall silently discards packets (Drop), discards packets and sends a TCP reset packet or an ICMP destination-unreachable message to the sender (Reject) or allows the passage of packets (Permit). Source Interface This column displays the source interface to which this firewall rule applies. This is the interface through which the traffic entered the AMG1312-T Series. Please note that a blank source interface is equivalent to Any. AMG1312-T Series User’s Guide 173 Chapter 15 Firewall Table 66 Security > Firewall > Rules (continued) LABEL DESCRIPTION Destination Interface This column displays the destination interface to which this firewall rule applies. This is the interface through which the traffic is destined to leave the AMG1312-T Series. Please note that a blank source interface is equivalent to Any. Modify Click the Edit icon to go to the screen where you can edit the rule. Click the Remove icon to delete an existing firewall rule. A window displays asking you to confirm that you want to delete the firewall rule. Note that subsequent firewall rules move up by one when you take this action. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 15.4.1 The Rules Add Screen Use this screen to configure firewall rules. In the Rules screen, select an index number and click Add or click a rule’s Edit icon to display this screen and refer to the following table for information on the labels. 174 AMG1312-T Series User’s Guide Chapter 15 Firewall Figure 88 Security > Firewall > Rules > Add The following table describes the labels in this screen. Table 67 Security > Firewall > Rules > Add LABEL DESCRIPTION Active Select this option to enable this firewall rule. Action for Matched Packets Use the drop-down list box to select whether to discard (Drop), deny and send an ICMP destination-unreachable message to the sender of (Reject) or allow the passage of (Permit) packets that match this rule. IP Version Type Select the IP version, IPv4 or IPv6, to apply this firewall rule to. Rate Limit Set a maximum number of packets per second, minute, or hour to limit the throughput of traffic that matches this rule. Maximum Burst Number Set the maximum number of packets that can be sent at the peak rate. Log This field determines if a log for packets that match the rule is created or not. Rules/Destination Address AMG1312-T Series User’s Guide 175 Chapter 15 Firewall Table 67 Security > Firewall > Rules > Add (continued) LABEL DESCRIPTION Address Type Do you want your rule to apply to packets with a particular (single) IP, a range of IP addresses (for instance, 192.168.1.10 to 192.169.1.50), a subnet or any IP address? Select an option from the drop-down list box that includes: Single Address, Range Address, Subnet Address and Any Address. Start IP Address Enter the single IP address or the starting IP address in a range here. End IP Address Enter the ending IP address in a range here. Subnet Mask Enter the subnet mask here, if applicable. Source Mac Address Specify a source MAC address of traffic to which to apply this firewall rule applies. Please note that a blank source MAC address is equivalent to any. Source Interface Specify a source interface to which this firewall rule applies. This is the interface through which the traffic entered the AMG1312-T Series. Please note that a blank source interface is equivalent to any. Destination Interface Specify a destination interface to which this firewall rule applies. This is the interface through which the traffic is destined to leave the AMG1312-T Series. Please note that a blank source interface is equivalent to any. Services Available Services Please see Appendix F on page 286 for more information on services available. Select a service from the Available Services box. Edit Customized Service Click the Edit Customized Service button to bring up the screen that you use to configure a new custom service that is not in the predefined list of services. TCP Flag Specify any TCP flag bits the firewall rule is to check for. Schedule Select the days and time during which to apply the rule. Select Everyday and All Day to always apply the rule. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 15.4.2 Customized Services Configure customized services and port numbers not predefined by the AMG1312-T Series. For a comprehensive list of port numbers and services, visit the IANA (Internet Assigned Number Authority) website. See Appendix F on page 286 for some examples. Click the Edit Customized Services button while editing a firewall rule to configure a custom service port. This displays the following screen. 176 AMG1312-T Series User’s Guide Chapter 15 Firewall Figure 89 Security > Firewall > Rules: Edit: Edit Customized Services The following table describes the labels in this screen. Table 68 Security > Firewall > Rules: Edit: Edit Customized Services LABEL DESCRIPTION This is the number of your customized port. Name This is the name of your customized service. Protocol This shows the IP protocol (TCP or UDP) that defines your customized service. Port Type This is the port number or range that defines your customized service. Start Port This is a single port number or the starting port number of a range that defines your customized service. End Port This is a single port number or the ending port number of a range that defines your customized service. Modify Click this to edit a customized service. Add Click this to configure a customized service. Back Click this to return to the Firewall Edit Rule screen. 15.4.3 Customized Service Add/Edit Use this screen to add a customized rule or edit an existing rule. Click Add or the Edit icon next to a rule number in the Firewall Customized Services screen to display the following screen. Figure 90 Security > Firewall > Rules: Edit: Edit Customized Services: Add/Edit AMG1312-T Series User’s Guide 177 Chapter 15 Firewall The following table describes the labels in this screen. Table 69 Security > Firewall > Rules: Edit: Edit Customized Services: Add/Edit LABEL DESCRIPTION Config Service Name Type a unique name for your custom port. Service Type Choose the IP port (TCP or UDP) that defines your customized port from the drop down list box. Port Configuration 178 Type Click Single to specify one port only or Port Range to specify a span of ports that define your customized service. Port Number Type a single port number or the range of port numbers that define your customized service. Back Click this to return to the previous screen without saving. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. Delete Click this to delete the current rule. AMG1312-T Series User’s Guide Chapter 15 Firewall 15.5 The DoS Screen Use this screen to enable DoS protection. Click Security > Firewall > Dos to display the following screen. Figure 91 Security > Firewall > Dos The following table describes the labels in this screen. Table 70 Security > Firewall > Dos LABEL DESCRIPTION Denial of Services Enable this to protect against DoS attacks. The AMG1312-T Series will drop sessions that surpass maximum thresholds. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. Advanced Click this to go to a screen to specify maximum thresholds at which the AMG1312-T Series will start dropping sessions. 15.5.1 The DoS Advanced Screen For DoS attacks, the AMG1312-T Series uses thresholds to determine when to start dropping sessions that do not become fully established (half-open sessions). These thresholds apply globally to all sessions. For TCP, half-open means that the session has not reached the established state-the TCP three-way handshake has not yet been completed. Under normal circumstances, the application that initiates a session sends a SYN (synchronize) packet to the receiving server. The receiver sends back an ACK (acknowledgment) packet and its own SYN, and then the initiator responds with an ACK (acknowledgment). After this handshake, a connection is established. Figure 92 Three-Way Handshake For UDP, half-open means that the firewall has detected no return traffic. An unusually high number (or arrival rate) of half-open sessions could indicate a DOS attack. AMG1312-T Series User’s Guide 179 Chapter 15 Firewall 15.5.1.1 Threshold Values If everything is working properly, you probably do not need to change the threshold settings as the default threshold values should work for most small offices. Tune these parameters when you believe the AMG1312-T Series has been receiving DoS attacks that are not recorded in the logs or the logs show that the AMG1312-T Series is classifying normal traffic as DoS attacks. Factors influencing choices for threshold values are: The maximum number of opened sessions. The minimum capacity of server backlog in your LAN network. The CPU power of servers in your LAN network. Network bandwidth. Type of traffic for certain servers. Reduce the threshold values if your network is slower than average for any of these factors (especially if you have servers that are slow or handle many tasks and are often busy). • If you often use P2P applications such as file sharing with eMule or eDonkey, it’s recommended that you increase the threshold values since lots of sessions will be established during a small period of time and the AMG1312-T Series may classify them as DoS attacks. 15.5.2 Configuring Firewall Thresholds Click Security > Firewall > DoS > Advanced to display the following screen. Figure 93 Security > Firewall > DoS > Advanced 180 AMG1312-T Series User’s Guide Chapter 15 Firewall The following table describes the labels in this screen. Table 71 Security > Firewall > DoS > Advanced LABEL DESCRIPTION TCP SYN-Request Count This is the rate of new TCP half-open sessions per second that causes the firewall to start deleting half-open sessions. When the rate of new connection attempts rises above this number, the AMG1312-T Series deletes half-open sessions as required to accommodate new connection attempts. UDP Packet Count This is the rate of new UDP half-open sessions per second that causes the firewall to start deleting half-open sessions. When the rate of new connection attempts rises above this number, the AMG1312-T Series deletes half-open sessions as required to accommodate new connection attempts. ICMP Echo-Request Count This is the rate of new ICMP Echo-Request half-open sessions per second that causes the firewall to start deleting half-open sessions. When the rate of new connection attempts rises above this number, the AMG1312-T Series deletes half-open sessions as required to accommodate new connection attempts. Back Click this button to return to the previous screen. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 15.6 Firewall Technical Reference This section provides some technical background information about the topics covered in this chapter. 15.6.1 Firewall Rules Overview Your customized rules take precedence and override the AMG1312-T Series’s default settings. The AMG1312-T Series checks the source IP address, destination IP address and IP protocol type of network traffic against the firewall rules (in the order you list them). When the traffic matches a rule, the AMG1312-T Series takes the action specified in the rule. Firewall rules are grouped based on the direction of travel of packets to which they apply: • LAN to Router • WAN to LAN • LAN to WAN • WAN to Router Note: The LAN includes both the LAN port and the WLAN. By default, the AMG1312-T Series’s stateful packet inspection allows packets traveling in the following directions: • LAN to Router These rules specify which computers on the LAN can manage the AMG1312-T Series (remote management). Note: You can also configure the remote management settings to allow only a specific computer to manage the AMG1312-T Series. AMG1312-T Series User’s Guide 181 Chapter 15 Firewall • LAN to WAN These rules specify which computers on the LAN can access which computers or services on the WAN. By default, the AMG1312-T Series’s stateful packet inspection drops packets traveling in the following directions: • WAN to LAN These rules specify which computers on the WAN can access which computers or services on the LAN. Note: You also need to configure NAT port forwarding (or full featured NAT address mapping rules) to allow computers on the WAN to access devices on the LAN. • WAN to Router By default the AMG1312-T Series stops computers on the WAN from managing the AMG1312-T Series. You could configure one of these rules to allow a WAN computer to manage the AMG1312-T Series. Note: You also need to configure the remote management settings to allow a WAN computer to manage the AMG1312-T Series. You may define additional rules and sets or modify existing ones but please exercise extreme caution in doing so. For example, you may create rules to: • Block certain types of traffic, such as IRC (Internet Relay Chat), from the LAN to the Internet. • Allow certain types of traffic, such as Lotus Notes database synchronization, from specific hosts on the Internet to specific hosts on the LAN. • Allow everyone except your competitors to access a web server. • Restrict use of certain protocols, such as Telnet, to authorized users on the LAN. These custom rules work by comparing the source IP address, destination IP address and IP protocol type of network traffic to rules set by the administrator. Your customized rules take precedence and override the AMG1312-T Series’s default rules. 15.6.2 Guidelines For Enhancing Security With Your Firewall Change the default password via web configurator. Think about access control before you connect to the network in any way. Limit who can access your router. Don't enable any local service (such as telnet or FTP) that you don't use. Any enabled service could present a potential security risk. A determined hacker might be able to find creative ways to misuse the enabled services to access the firewall or the network. 10 For local services that are enabled, protect against misuse. Protect by configuring the services to communicate only with specific peers, and protect by configuring rules to block packets for the services at specific interfaces. 182 AMG1312-T Series User’s Guide Chapter 15 Firewall 11 Protect against IP spoofing by making sure the firewall is active. 12 Keep the firewall in a secured (locked) room. 15.6.3 Security Considerations Note: Incorrectly configuring the firewall may block valid access or introduce security risks to the AMG1312-T Series and your protected network. Use caution when creating or deleting firewall rules and test your rules after you configure them. Consider these security ramifications before creating a rule: Does this rule stop LAN users from accessing critical resources on the Internet? For example, if IRC is blocked, are there users that require this service? Is it possible to modify the rule to be more specific? For example, if IRC is blocked for all users, will a rule that blocks just certain users be more effective? Does a rule that allows Internet users access to resources on the LAN create a security vulnerability? For example, if FTP ports (TCP 20, 21) are allowed from the Internet to the LAN, Internet users may be able to connect to computers with running FTP servers. Does this rule conflict with any existing rules? Once these questions have been answered, adding rules is simply a matter of entering the information into the correct fields in the web configurator screens. 15.6.4 Triangle Route When the firewall is on, your AMG1312-T Series acts as a secure gateway between your LAN and the Internet. In an ideal network topology, all incoming and outgoing network traffic passes through the AMG1312-T Series to protect your LAN against attacks. Figure 94 Ideal Firewall Setup LAN WAN 15.6.4.1 The “Triangle Route” Problem A traffic route is a path for sending or receiving data packets between two Ethernet devices. You may have more than one connection to the Internet (through one or more ISPs). If an alternate gateway is on the LAN (and its IP address is in the same subnet as the AMG1312-T Series’s LAN IP address), the “triangle route” (also called asymmetrical route) problem may occur. The steps below describe the “triangle route” problem. AMG1312-T Series User’s Guide 183 Chapter 15 Firewall A computer on the LAN initiates a connection by sending out a SYN packet to a receiving server on the WAN. The AMG1312-T Series reroutes the SYN packet through Gateway A on the LAN to the WAN. The reply from the WAN goes directly to the computer on the LAN without going through the AMG1312-T Series. As a result, the AMG1312-T Series resets the connection, as the connection has not been acknowledged. Figure 95 “Triangle Route” Problem WAN LAN ISP 1 ISP 2 15.6.4.2 Solving the “Triangle Route” Problem If you have the AMG1312-T Series allow triangle route sessions, traffic from the WAN can go directly to a LAN computer without passing through the AMG1312-T Series and its firewall protection. Another solution is to use IP alias. IP alias allows you to partition your network into logical sections over the same Ethernet interface. Your AMG1312-T Series supports up to three logical LAN interfaces with the AMG1312-T Series being the gateway for each logical network. It’s like having multiple LAN networks that actually use the same physical cables and ports. By putting your LAN and Gateway A in different subnets, all returning network traffic must pass through the AMG1312-T Series to your LAN. The following steps describe such a scenario. 184 A computer on the LAN initiates a connection by sending a SYN packet to a receiving server on the WAN. The AMG1312-T Series reroutes the packet to Gateway A, which is in Subnet 2. The reply from the WAN goes to the AMG1312-T Series. The AMG1312-T Series then sends it to the computer on the LAN in Subnet 1. AMG1312-T Series User’s Guide Chapter 15 Firewall Figure 96 IP Alias Subnet 1 LAN WAN ISP 1 ISP 2 Subnet 2 AMG1312-T Series User’s Guide 185 C HAPTER 16 Parental Control 16.1 Overview Parental control allows you to block web sites with the specific URL. You can also define time periods and days during which the AMG1312-T Series performs parental control on a specific user. 16.2 The Parental Control Screen Use this screen to enable parental control, view the parental control rules and schedules. Click Security > Parental Control to open the following screen. Figure 97 Security > Parental Control The following table describes the fields in this screen. Table 72 Security > Parental Control LABEL DESCRIPTION Parental Control Use this field to activate or deactivate parental control. Add new PCP Click this to create a new parental control rule. This is the index number of the rule. Status This indicates whether the rule is active or not. A yellow bulb signifies that this rule is active. A gray bulb signifies that this rule is not active. PCP Name This shows the name of the rule. Home Network User This shows the MAC address of the LAN user’s computer to which this rule applies. Internet Access Schedule This shows the day(s) and time on which parental control is enabled. Network Service This shows whether the network service is configured. If not, None will be shown. AMG1312-T Series User’s Guide 186 Chapter 16 Parental Control Table 72 Security > Parental Control (continued) LABEL DESCRIPTION Website Blocked This shows whether the website block is configured. If not, None will be shown. Modify Click the Edit icon to go to the screen where you can edit the rule. Click the Delete icon to delete an existing rule. Apply Click Apply to save your changes. Cancel Click Cancel to restore your previously saved settings. 16.2.1 Add/Edit Parental Control Rule Click Add new PCP in the Parental Control screen to add a new rule or click the Edit icon next to an existing rule to edit it. Use this screen to configure a restricted access schedule and/or URL filtering settings to block the users on your network from accessing certain web sites. Figure 98 Add/Edit Parental Control Rule The following table describes the fields in this screen. Table 73 Parental Control: Add/Edit LABEL DESCRIPTION General Active AMG1312-T Series User’s Guide Select the checkbox to activate this parental control rule. 187 Chapter 16 Parental Control Table 73 Parental Control: Add/Edit (continued) LABEL DESCRIPTION Parental Control Profile Name Enter a descriptive name for the rule. Home Network User Select the LAN user that you want to apply this rule to from the drop-down list box. If you select Custom, enter the LAN user’s MAC address. If you select All, the rule applies to all LAN users. Internet Access Schedule Day Select check boxes for the days that you want the AMG1312-T Series to perform parental control. Time of Day to Apply Enter the starting and ending time that the LAN user is allowed access. Network Service Network Service Setting If you select Block, the AMG1312-T Series prohibits the users from viewing the Web sites with the URLs listed below. If you select Access, the AMG1312-T Series blocks access to all URLs except ones listed below. Add new service Click this to show a screen in which you can add a new service rule. You can configure the Service Name, Protocol, and Name of the new rule. Active This shows whether a configured service is activated or not. Service Name This shows the name of the rule. Protocol This shows the protocol of the rule. Port This shows the port of the rule. Modify Click the Edit icon to go to the screen where you can edit the rule. Click the Delete icon to delete an existing rule. 188 Blocked Site/URL Enter the URL of web sites or URL keywords to which the AMG1312-T Series blocks access. Apply Click Apply to save your changes. Cancel Click Cancel to exit this screen without saving. AMG1312-T Series User’s Guide C HAPTER 17 Certificate 17.1 Overview The AMG1312-T Series can use certificates (also called digital IDs) to authenticate users. Certificates are based on public-private key pairs. A certificate contains the certificate owner’s identity and public key. Certificates provide a way to exchange public keys for use in authentication. 17.1.1 What You Can Do in this Chapter • Use the Local Certificates screen to view and import the AMG1312-T Series’s CA-signed certificates (Section 17.3 on page 189). • The Trusted CA screen lets you save the certificates of trusted CAs to the AMG1312-T Series (Section 17.4 on page 191). 17.2 What You Need to Know The following terms and concepts may help as you read through this chapter. Certification Authority A Certification Authority (CA) issues certificates and guarantees the identity of each certificate owner. There are commercial certification authorities like CyberTrust or VeriSign and government certification authorities. The certification authority uses its private key to sign certificates. Anyone can then use the certification authority's public key to verify the certificates. You can use the AMG1312-T Series to generate certification requests that contain identifying information and public keys and then send the certification requests to a certification authority. Certificate File Format The certification authority certificate that you want to import has to be in one of these file formats: • PEM (Base-64) encoded X.509: This Privacy Enhanced Mail format uses 64 ASCII characters to convert a binary X.509 certificate into a printable form. 17.3 Local Certificates Use this screen to view the AMG1312-T Series’s summary list of certificates and certification requests. You can import the following certificates to your AMG1312-T Series: AMG1312-T Series User’s Guide 189 Chapter 17 Certificate • Web Server - This certificate secures HTTP connections. • SSH - This certificate secures remote connections. Click Security > Certificates to open the Local Certificates screen. Figure 99 Security > Certificates > Local Certificates The following table describes the labels in this screen. Table 74 Security > Certificates > Local Certificates LABEL DESCRIPTION WebServer Click Browse... to find the certificate file you want to upload. Current File This field displays the name used to identify this certificate. It is recommended that you give each certificate a unique name. Subject This field displays identifying information about the certificate’s owner, such as CN (Common Name), OU (Organizational Unit or department), O (Organization or company) and C (Country). It is recommended that each certificate have unique subject information. Issuer This field displays identifying information about the certificate’s issuing certification authority, such as a common name, organizational unit or department, organization or company and country. Valid From This field displays the date that the certificate becomes applicable. The text displays in red and includes a Not Yet Valid! message if the certificate has not yet become applicable. Valid To This field displays the date that the certificate expires. The text displays in red and includes an Expiring! or Expired! message if the certificate is about to expire or has already expired. Cert Click this button and then Save in the File Download screen. The Save As screen opens, browse to the location that you want to use and click Save. SSH Type in the location of the SSH certificate file you want to upload in this field or click Browse to find it. Current File This field displays the name used to identify this certificate. It is recommended that you give each certificate a unique name. Key Type This field applies to the SSH certificate. This shows the file format of the current certificate. 190 Replace Click this to replace the certificate(s) and save your changes back to the AMG1312-T Series. Reset Click this to clear your settings. AMG1312-T Series User’s Guide Chapter 17 Certificate 17.4 The Trusted CA Screen Use this screen to view a summary list of certificates of the certification authorities that you have set the AMG1312-T Series to accept as trusted. The AMG1312-T Series accepts any valid certificate signed by a certification authority on this list as being trustworthy; thus you do not need to import any certificate that is signed by one of these certification authorities. Click Security > Certificates > Trusted CA to open the Trusted CA screen. Figure 100 Security > Certificates > Trusted CA The following table describes the fields in this screen. Table 75 Security > Certificates > Trusted CA LABEL DESCRIPTION Import Certificate Click this button to open a screen where you can save the certificate of a certification authority that you trust to the AMG1312-T Series. Name This field displays the name used to identify this certificate. Subject This field displays information that identifies the owner of the certificate, such as Common Name (CN), OU (Organizational Unit or department), Organization (O), State (ST) and Country (C). It is recommended that each certificate have unique subject information. Type This field displays general information about the certificate. ca means that a Certification Authority signed the certificate. Action Click View to open a screen with an in-depth list of information about the certificate. Click Remove to delete the certificate. 17.5 Trusted CA Import Click Import Certificate in the Trusted CA screen to open the Import Certificate screen. You can save a trusted certification authority’s certificate to the AMG1312-T Series. AMG1312-T Series User’s Guide 191 Chapter 17 Certificate Note: You must remove any spaces from the certificate’s filename before you can import the certificate. Figure 101 Trusted CA > Import The following table describes the labels in this screen. Table 76 Security > Certificates > Trusted CA > Import LABEL DESCRIPTION Certificate File Path Type in the location of the file you want to upload in this field or click Browse to find it. Browse Click Browse to find the certificate file you want to upload. Apply Click Apply to save the certificate on the AMG1312-T Series. Back Click Back to return to the previous screen. 17.6 View Certificate Use this screen to view in-depth information about the certification authority’s certificate, change the certificate’s name and set whether or not you want the AMG1312-T Series to check a certification authority’s list of revoked certificates before trusting a certificate issued by the certification authority. 192 AMG1312-T Series User’s Guide Chapter 17 Certificate Click Security > Certificates > Trusted CA to open the Trusted CA screen. Click the View icon to open the View Certificate screen. Figure 102 Trusted CA: View The following table describes the labels in this screen. Table 77 Trusted CA: View LABEL DESCRIPTION Certificate Name This field displays the identifying name of this certificate. If you want to change the name, type up to 31 characters to identify this key certificate. You may use any character (not including spaces). Certificate Detail This read-only text box displays the certificate or certification request in Privacy Enhanced Mail (PEM) format. PEM uses 64 ASCII characters to convert the binary certificate into a printable form. You can copy and paste the certificate into an e-mail to send to friends or colleagues or you can copy and paste the certificate into a text editor and save the file on a management computer for later distribution (via floppy disk for example). Back AMG1312-T Series User’s Guide Click this to return to the previous screen. 193 C HAPTER 18 Logs 18.1 Overview The web configurator allows you to choose which categories of events and/or alerts to have the AMG1312-T Series log and then display the logs or have the AMG1312-T Series send them to an administrator (as e-mail) or to a syslog server. 18.1.1 What You Can Do in this Chapter • Use the Log screen to see the system logs for the categories that you select (Section 18.2 on page 195). 18.1.2 What You Need To Know The following terms and concepts may help as you read this chapter. Alerts and Logs An alert is a type of log that warrants more serious attention. They include system errors, attacks (access control) and attempted access to blocked web sites. Some categories such as System Errors consist of both logs and alerts. You may differentiate them by their color in the View Log screen. Alerts display in red and logs display in black. Syslog Overview The syslog protocol allows devices to send event notification messages across an IP network to syslog servers that collect the event messages. A syslog-enabled device can generate a syslog message and send it to a syslog server. Syslog is defined in RFC 3164. The RFC defines the packet format, content and system log related information of syslog messages. Each syslog message has a facility and severity level. The syslog facility identifies a file in the syslog server. Refer to the documentation of your syslog program for details. The following table describes the syslog severity levels. Table 78 Syslog Severity Levels CODE SEVERITY Emergency: The system is unusable. Alert: Action must be taken immediately. Critical: The system condition is critical. Error: There is an error condition on the system. Warning: There is a warning condition on the system. Notice: There is a normal but significant condition on the system. AMG1312-T Series User’s Guide 194 Chapter 18 Logs Table 78 Syslog Severity Levels (continued) CODE SEVERITY Informational: The syslog contains an informational message. Debug: The message is intended for debug-level purposes. 18.2 The System Log Screen Click System Monitor > Log to open the System Log screen. Use the System Log screen to see the system logs for the categories that you select in the upper left drop-down list box. Figure 103 System Monitor > Log > System Log The following table describes the fields in this screen. Table 79 System Monitor > Log > System Log LABEL DESCRIPTION Level Select a severity level from the drop-down list box. This filters search results according to the severity level you have selected. When you select a severity, the AMG1312-T Series searches through all logs of that severity or higher. Refresh Click this to renew the log screen. Clear Logs Click this to delete all the logs. Export Click this to download logs to a file on your computer. Email Log Now Click this to send logs to a specified e-mail address. This field is a sequential value and is not associated with a specific entry. Time This field displays the time the log was recorded. Level This field displays the severity level of the logs that the device is to send to this syslog server. Message This field states the reason for the log. AMG1312-T Series User’s Guide 195 C HAPTER 19 Traffic Status 19.1 Overview Use the Traffic Status screens to look at network traffic status and statistics of the WAN, LAN interfaces and NAT. 19.1.1 What You Can Do in this Chapter • Use the WAN screen to view the WAN traffic statistics (Section 19.2 on page 196). • Use the LAN screen to view the LAN traffic statistics (Section 19.3 on page 197). • Use the NAT screen to view the NAT status of the AMG1312-T Series’s client(s) (Section 19.4 on page 198). 19.2 The WAN Status Screen Click System Monitor > Traffic Status to open the WAN screen. You can view the WAN traffic statistics in this screen. Figure 104 System Monitor > Traffic Status > WAN The following table describes the fields in this screen. Table 80 System Monitor > Traffic Status > WAN LABEL DESCRIPTION Status This shows the number of bytes received and sent through the WAN interface of the AMG1312-T Series. Refresh Interval Select how often you want the AMG1312-T Series to update this screen from the drop-down list box. Connected Interface This shows the name of the WAN interface that is currently connected. AMG1312-T Series User’s Guide 196 Chapter 19 Traffic Status Table 80 System Monitor > Traffic Status > WAN (continued) LABEL DESCRIPTION Packets Sent Data This indicates the number of transmitted packets on this interface. Error This indicates the number of frames with errors transmitted on this interface. Drop This indicates the number of outgoing packets dropped on this interface. Packets Received Data This indicates the number of received packets on this interface. Error This indicates the number of frames with errors received on this interface. Drop This indicates the number of received packets dropped on this interface. 19.3 The LAN Status Screen Click System Monitor > Traffic Status > LAN to open the following screen. You can view the LAN traffic statistics in this screen. Figure 105 System Monitor > Traffic Status > LAN The following table describes the fields in this screen. Table 81 System Monitor > Traffic Status > LAN LABEL DESCRIPTION Refresh Interval(s) Select how often you want the AMG1312-T Series to update this screen from the drop-down list box. Set Interval Click this button to apply the new poll interval you entered in the Refresh Interval field. Stop Click Stop to stop refreshing statistics. Interface This shows the LAN or WLAN interface. Bytes Sent This indicates the number of bytes transmitted on this interface. Bytes Received This indicates the number of bytes received on this interface. Interface This shows the LAN or WLAN interface. Sent (Packet) AMG1312-T Series User’s Guide 197 Chapter 19 Traffic Status Table 81 System Monitor > Traffic Status > LAN (continued) LABEL DESCRIPTION Data This indicates the number of transmitted packets on this interface. Error This indicates the number of frames with errors transmitted on this interface. Drop This indicates the number of outgoing packets dropped on this interface. Received (Packet) Data This indicates the number of received packets on this interface. Error This indicates the number of frames with errors received on this interface. Drop This indicates the number of received packets dropped on this interface. 19.4 The NAT Screen Click System Monitor > Traffic Status > NAT to open the following screen. You can view the NAT status of the AMG1312-T Series’s client(s) in this screen. Figure 106 System Monitor > Traffic Status > NAT The following table describes the fields in this screen. Table 82 System Monitor > Traffic Status > NAT 198 LABEL DESCRIPTION Refresh Interval Select how often you want the AMG1312-T Series to update this screen from the dropdown list box. Set Interval Click this button to apply the new poll interval you entered in the Refresh Interval field. Stop Click Stop to stop refreshing statistics. Device Name This shows the name of the client. IP Address This shows the IP address of the client. MAC Address This shows the MAC address of the client. No. of Open Session This shows the number of NAT sessions used by the client. AMG1312-T Series User’s Guide C HAPTER 20 User Account 20.1 Overview You can configure system password for different user accounts in the User Account screen. 20.2 The User Account Screen Use the User Account screen to configure system password. Click Maintenance > User Account to open the following screen. Figure 107 Maintenance > User Account The following table describes the labels in this screen. Table 83 Maintenance > User Account LABEL DESCRIPTION User Name You can configure the password for the Power User and Admin accounts. Old Password Type the default password or the existing password you use to access the system in this field. New Password Type your new system password (up to 30 characters). Note that as you type a password, the screen displays a (*) for each character you type. After you change the password, use the new password to access the AMG1312-T Series. Retype to Confirm Type the new password again for confirmation. Apply Click Apply to save your changes. Cancel Click Cancel to restore your previously saved settings. AMG1312-T Series User’s Guide 199 C HAPTER 21 TR-069 Client 21.1 Overview The AMG1312-T Series supports TR-069 Amendment 1 (CPE WAN Management Protocol Release 2.0) and TR-069 Amendment 2 (CPE WAN Management Protocol v1.1, Release 3.0). TR-069 is a protocol that defines how your AMG1312-T Series (ZD) can be managed via a management server (MS) such as ZyXEL’s Vantage Access. Figure 108 LAN and WAN ZD MS An administrator can use a management server to remotely set up the AMG1312-T Series, modify settings, perform firmware upgrades as well as monitor and diagnose the AMG1312-T Series. In order to use CWMP, you need to configure the following steps: Activate CWMP Specify the URL, username and password. Activate periodic inform and specify an interval value. 21.2 The TR-069 Client Screen Use this screen to configure your AMG1312-T Series to be managed by a management server. Click Maintenance > TR-069 Client to display the following screen. AMG1312-T Series User’s Guide 200 Chapter 21 TR-069 Client Figure 109 Maintenance > TR-069 Client The following table describes the fields in this screen. Table 84 Maintenance > TR-069 Client LINK DESCRIPTION CWMP Select Enable to allow the AMG1312-T Series to be managed by a management server or select Disable to not allow the AMG1312-T Series to be managed by a management server. ACS URL Type the IP address or domain name of the management server. If the AMG1312-T Series is behind a NAT router that assigns it a private IP address, you will have to configure a NAT port forwarding rule on the NAT router. ACS User Name The user name is used to authenticate the AMG1312-T Series when making a connection to the management server. This user name on the management server and the AMG1312-T Series must be the same. Type a user name of up to 255 printable characters found on an English-language keyboard. Spaces and characters such as @#$%^&*()_+ are allowed. ACS Password The password is used to authenticate the AMG1312-T Series when making a connection to the management server. This password on the management server and the AMG1312-T Series must be the same. Type a password of up to 255 printable characters found on an English-language keyboard. Connection Request Path Type the IP address or domain name of the AMG1312-T Series. The management server uses this path to verify the AMG1312-T Series. Connection Request Port The default port for access to the AMG1312-T Series from the management server is port 7547. If you change it, make sure it does not conflict with another port on your network and it is recommended to use a port number above 1024 (not a commonly used port). The management server should use this port to connect to the AMG1312-T Series. You may need to alter your NAT port forwarding rules if they were already configured. Connection Request UserName The user name is used to authenticate the management server when connecting to the AMG1312-T Series. Type a user name of up to 255 printable characters found on an Englishlanguage keyboard. Spaces and characters such as @#$%^&*()_+ are allowed. Connection Request Password The password is used to authenticate the management server when connecting to the AMG1312-T Series. Type a password of up to 255 printable characters found on an Englishlanguage keyboard. Spaces are not allowed. Inform Select Enable to have the AMG1312-T Series periodically send information to the management server (recommended if CWMP is enabled) or select Disable to not have the AMG1312-T Series periodically send information to the management server Inform Interval The interval is the duration in seconds for which the AMG1312-T Series must attempt to connect with the management server to send information and check for configuration updates. Enter a value between 1 and 86400 seconds. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide 201 C HAPTER 22 System Settings 22.1 Overview This chapter shows you how to configure system related settings, such as system time, password, name, the domain name and the inactivity timeout interval. 22.1.1 What You Can Do in the System Settings Screens • Use the System screen (Section 22.2 on page 202) to configure system settings. • Use the Time Setting screen (Section 22.3 on page 202) to set the system time. 22.2 The System Screen Use this screen to configure system admin password. Click Maintenance > System to open the screen as shown. Figure 110 Maintenance > System The following table describes the labels in this screen. Table 85 Maintenance > System LABEL DESCRIPTION Administrator Inactivity Timer Type how many seconds a management session (either via the web configurator) can be left idle before the session times out and you have to log in again. Very long idle timeouts may have security risks. A value of "0" means a management session never times out, no matter how long it has been left idle (not recommended). Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 22.3 The Time Screen Use this screen to configure the AMG1312-T Series’s time based on your local time zone. To change your AMG1312-T Series’s time and date, click Maintenance > System > Time Setting. The screen appears as shown. AMG1312-T Series User’s Guide 202 Chapter 22 System Settings Figure 111 Maintenance > System > Time Setting The following table describes the fields in this screen. Table 86 Maintenance > System > Time LABEL DESCRIPTION Current Date/Time Current Time This field displays the time and date of your AMG1312-T Series. Each time you reload this page, the AMG1312-T Series synchronizes the time and date with the time server. Time and Date Setup Manual Select this radio button to enter the time and date manually. If you configure a new time and date, Time Zone and Daylight Saving at the same time, the new time and date you entered has priority and the Time Zone and Daylight Saving settings do not affect it. Current Date/Time This field displays the last updated time (in hh:mm:ss format) from the time server or the last time configured manually. When you set Time and Date Setup to Manual, enter the new time in this field and then click Apply. Current Time This field displays the last updated date (in yyyy/mm/dd format) from the time server or the last date configured manually. When you set Time and Date Setup to Manual, enter the new date in this field and then click Apply. Get from Time Server Select this radio button to have the AMG1312-T Series get the time and date from the time server you specified below. Time Server Address 1/2 Enter the IP address or URL (up to 20 extended ASCII characters in length) of your time server. Check with your ISP/network administrator if you are unsure of this information. Time Zone Setup Time Zone AMG1312-T Series User’s Guide Choose the time zone of your location. This will set the time difference between your time zone and Greenwich Mean Time (GMT). 203 Chapter 22 System Settings Table 86 Maintenance > System > Time (continued) LABEL DESCRIPTION Daylight Savings Daylight saving is a period from late spring to early fall when many countries set their clocks ahead of normal local time by one hour to give more daytime light in the evening. Select this option if you use Daylight Saving Time. Start Date Configure the day and time when Daylight Saving Time starts if you selected Enable Daylight Saving. The o'clock field uses the 24 hour format. Here are a couple of examples: Daylight Saving Time starts in most parts of the United States on the second Sunday of March. Each time zone in the United States starts using Daylight Saving Time at 2 A.M. local time. So in the United States you would select Second, Sunday, March and type 2 in the o'clock field. Daylight Saving Time starts in the European Union on the last Sunday of March. All of the time zones in the European Union start using Daylight Saving Time at the same moment (1 A.M. GMT or UTC). So in the European Union you would select Last, Sunday, March. The time you type in the o'clock field depends on your time zone. In Germany for instance, you would type 2 because Germany's time zone is one hour ahead of GMT or UTC (GMT+1). End Date Configure the day and time when Daylight Saving Time ends if you selected Enable Daylight Saving. The o'clock field uses the 24 hour format. Here are a couple of examples: Daylight Saving Time ends in the United States on the first Sunday of November. Each time zone in the United States stops using Daylight Saving Time at 2 A.M. local time. So in the United States you would select First, Sunday, November and type 2 in the o'clock field. Daylight Saving Time ends in the European Union on the last Sunday of October. All of the time zones in the European Union stop using Daylight Saving Time at the same moment (1 A.M. GMT or UTC). So in the European Union you would select Last, Sunday, October. The time you type in the o'clock field depends on your time zone. In Germany for instance, you would type 2 because Germany's time zone is one hour ahead of GMT or UTC (GMT+1). 204 Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide C HAPTER 23 Firmware Upgrade 23.1 Overview This chapter explains how to upload new firmware to your AMG1312-T Series. You can download new firmware releases from your nearest ZyXEL FTP site (or www.zyxel.com) to use to upgrade your device’s performance. Only use firmware for your device’s specific model. Refer to the label on the bottom of your AMG1312-T Series. 23.2 The Firmware Screen Click Maintenance > Firmware Upgrade to open the following screen. The upload process uses HTTP (Hypertext Transfer Protocol) and may take up to two minutes. After a successful upload, the system will reboot. Do NOT turn off the AMG1312-T Series while firmware upload is in progress! Figure 112 Maintenance > Firmware Upgrade The following table describes the labels in this screen. Table 87 Maintenance > Firmware Upgrade LABEL DESCRIPTION Current Firmware Version This is the present Firmware version. File Path Type in the location of the file you want to upload in this field or click Browse... to find it. Browse... Click this to find the .bin file you want to upload. Remember that you must decompress compressed (.zip) files before you can upload them. Upload Click this to begin the upload process. This process may take up to two minutes. After you see the firmware updating screen, wait two minutes before logging into the AMG1312-T Series again. AMG1312-T Series User’s Guide 205 Chapter 23 Firmware Upgrade Figure 113 Firmware Uploading The AMG1312-T Series automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 114 Network Temporarily Disconnected After two minutes, log in again and check your new firmware version in the Status screen. If the upload was not successful, an error screen will appear. Click OK to go back to the Firmware Upgrade screen. Figure 115 Error Message 206 AMG1312-T Series User’s Guide C HAPTER 24 Backup/Restore 24.1 Overview The Backup/Restore screen allows you to backup and restore device configurations. You can also reset your device settings back to the factory default. 24.2 The Backup/Restore Screen Click Maintenance > Backup/Restore. Information related to factory defaults, backup configuration, and restoring configuration appears in this screen, as shown next. Figure 116 Maintenance > Backup/Restore Backup Configuration Backup Configuration allows you to back up (save) the AMG1312-T Series’s current configuration to a file on your computer. Once your AMG1312-T Series is configured and functioning properly, it is highly recommended that you back up your configuration file before making configuration changes. The backup configuration file will be useful in case you need to return to your previous settings. Click Backup to save the AMG1312-T Series’s current configuration to your computer. AMG1312-T Series User’s Guide 207 Chapter 24 Backup/Restore Restore Configuration Restore Configuration allows you to upload a new or previously saved configuration file from your computer to your AMG1312-T Series. Table 88 Restore Configuration LABEL DESCRIPTION File Path Type in the location of the file you want to upload in this field or click Browse... to find it. Browse... Click this to find the file you want to upload. Remember that you must decompress compressed (.ZIP) files before you can upload them. Upload Click this to begin the upload process. Reset Click this to reset your device settings back to the factory default. Do not turn off the AMG1312-T Series while configuration file upload is in progress. After the AMG1312-T Series configuration has been restored successfully, the login screen appears. Login again to restart the AMG1312-T Series. The AMG1312-T Series automatically restarts in this time causing a temporary network disconnect. In some operating systems, you may see the following icon on your desktop. Figure 117 Network Temporarily Disconnected If you restore the default configuration, you may need to change the IP address of your computer to be in the same subnet as that of the default device IP address (192.168.1.1). See Appendix A on page 229 for details on how to set up your computer’s IP address. If the upload was not successful, an error screen will appear. Click OK to go back to the Configuration screen. Reset to Factory Defaults Click the Reset button to clear all user-entered configuration information and return the AMG1312T Series to its factory defaults. The following warning screen appears. Figure 118 Reset Warning Message Wait until the AMG1312-T Series’s login screen appears. You can also press the RESET button on the rear panel to reset the factory defaults of your AMG1312-T Series. Refer to Section 1.7 on page 18 for more information on the RESET button. 208 AMG1312-T Series User’s Guide Chapter 24 Backup/Restore 24.3 The Reboot Screen System restart allows you to reboot the AMG1312-T Series remotely without turning the power off. You may need to do this if the AMG1312-T Series hangs, for example. Click Maintenance > Reboot. Click the Reboot button to have the AMG1312-T Series reboot. This does not affect the AMG1312-T Series's configuration. Figure 119 Maintenance > Reboot AMG1312-T Series User’s Guide 209 C HAPTER 25 Remote Management 25.1 Overview Remote management allows you to determine which services/protocols can access which AMG1312-T Series interface (if any) from which computers. The following figure shows remote management of the AMG1312-T Series coming in from the WAN. Figure 120 Remote Management From the WAN LAN WAN HTTP Telnet Note: When you configure remote management to allow management from the WAN, you still need to configure a IP filter rule to allow access. You may manage your AMG1312-T Series from a remote location via: • Internet (WAN only) • LAN only • LAN and WAN • None (Disable) To disable remote management of a service, select Disable in the corresponding Service Access field. 25.1.1 What You Can Do in the Remote Management Screens • Use the WWW screen (Section 25.2 on page 211) to configure through which interface(s) and from which IP address(es) users can use HTTP to manage the AMG1312-T Series. • Use the Telnet screen (Section 25.3 on page 213) to configure through which interface(s) and from which IP address(es) users can use Telnet to manage the AMG1312-T Series. • Use the FTP screen (Section 25.4 on page 213) to configure through which interface(s) and from which IP address(es) users can use FTP to access the AMG1312-T Series. AMG1312-T Series User’s Guide 210 Chapter 25 Remote Management • Your AMG1312-T Series can act as an SNMP agent, which allows a manager station to manage and monitor the AMG1312-T Series through the network. Use the SNMP screen (see Section 25.5 on page 214) to configure through which interface(s) and from which IP address(es) users can use SNMP to access the AMG1312-T Series. • Use the DNS screen (Section 25.6 on page 217) to configure through which interface(s) and from which IP address(es) users can send DNS queries to the AMG1312-T Series. • Use the ICMP screen (Section 25.7 on page 217) to set whether or not your AMG1312-T Series will respond to pings and probes for services that you have not made available. • Use the SSH screen (Section 25.8 on page 218) to configure through which interface(s) and from which IP address(es) users can use SSH to manage the AMG1312-T Series. 25.1.2 What You Need to Know About Remote Management Remote Management Limitations Remote management does not work when: • You have not enabled that service on the interface in the corresponding remote management screen. • You have disabled that service in one of the remote management screens. • The IP address in the Secured Client IP Address field does not match the client IP address. If it does not match, the AMG1312-T Series will disconnect the session immediately. • There is a firewall rule that blocks it. Remote Management and NAT When NAT is enabled: • Use the AMG1312-T Series’s WAN IP address when configuring from the WAN. • Use the AMG1312-T Series’s LAN IP address when configuring from the LAN. 25.2 The WWW Screen Use this screen to specify how to connect to the AMG1312-T Series from a web browser, such as Internet Explorer. 25.2.1 Configuring the WWW Screen Click Maintenance > RemoteMGMT to display the WWW screen. AMG1312-T Series User’s Guide 211 Chapter 25 Remote Management Figure 121 Maintenance > RemoteMGMT > WWW The following table describes the labels in this screen. Table 89 Maintenance > RemoteMGMT > WWW LABEL DESCRIPTION Server Port This displays the service port number for accessing the AMG1312-T Series using HTTP or HTTPS. If the number is grayed out, it is not editable. Server Access Select the interface(s) through which a computer may access the AMG1312-T Series using this service. Note: It is recommended if you are allowing WAN access even temporarily to change the default password (in Maintenance > User Account). To allow access from the WAN, you will need to configure a WAN to Router firewall rule. See Section 4.1 on page 34 for information on configuring firewall rules. Secured Client IP Address A secured client is a “trusted” computer that is allowed to communicate with the AMG1312-T Series using this service. Select All to allow any computer to access the AMG1312-T Series using this service. Choose Range to just allow the computer(s) with an IP address in the range that you specify to access the AMG1312-T Series using this service. 212 Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. AMG1312-T Series User’s Guide Chapter 25 Remote Management 25.3 The Telnet Screen You can use Telnet to access the AMG1312-T Series’s command line interface. Specify which interfaces allow Telnet access and from which IP address the access can come. Click Maintenance > RemoteMGMT > Telnet tab to display the screen as shown. Figure 122 Maintenance > RemoteMGMT > Telnet The following table describes the labels in this screen. Table 90 Maintenance > RemoteMGMT > Telnet LABEL DESCRIPTION Server Port This displays the service port number for accessing the AMG1312-T Series. If the number is grayed out, it is not editable. Server Access Select the interface(s) through which a computer may access the AMG1312-T Series using this service. Note: It is recommended if you are allowing WAN access even temporarily to change the default password (in Maintenance > User Account). To allow access from the WAN, you will need to configure a WAN to Router firewall rule. See Firewall Section on page 168 for information on configuring firewall rules. Secured Client IP Address A secured client is a “trusted” computer that is allowed to communicate with the AMG1312-T Series using this service. Select All to allow any computer to access the AMG1312-T Series using this service. Choose Range to just allow the computer(s) with an IP address in the range that you specify to access the AMG1312-T Series using this service. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 25.4 The FTP Screen You can use FTP (File Transfer Protocol) to upload and download the AMG1312-T Series’s firmware and configuration files. Please see the User’s Guide chapter on firmware and configuration file maintenance for details. To use this feature, your computer must have an FTP client. AMG1312-T Series User’s Guide 213 Chapter 25 Remote Management Use this screen to specify which interfaces allow FTP access and from which IP address the access can come. To change your AMG1312-T Series’s FTP settings, click Maintenance > RemoteMGMT > FTP. The screen appears as shown. Figure 123 Maintenance > RemoteMGMT > FTP The following table describes the labels in this screen. Table 91 Maintenance > RemoteMGMT > FTP LABEL DESCRIPTION Server Port This displays the service port number for accessing the AMG1312-T Series. If the number is grayed out, it is not editable. Server Access Select the interface(s) through which a computer may access the AMG1312-T Series using this service. Secured Client IP Address A secured client is a “trusted” computer that is allowed to communicate with the AMG1312-T Series using this service. Select All to allow any computer to access the AMG1312-T Series using this service. Choose Range to just allow the computer(s) with an IP address in the range that you specify to access the AMG1312-T Series using this service. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 25.5 The SNMP Screen Simple Network Management Protocol is a protocol used for exchanging management information between network devices. Your AMG1312-T Series supports SNMP agent functionality, which allows a manager station to manage and monitor the AMG1312-T Series through the network. The AMG1312-T Series supports SNMP version one (SNMPv1) and version two (SNMPv2c). The next figure illustrates an SNMP management operation. 214 AMG1312-T Series User’s Guide Chapter 25 Remote Management Figure 124 SNMP Management Model An SNMP managed network consists of two main types of component: agents and a manager. An agent is a management software module that resides in a managed device (the AMG1312-T Series). An agent translates the local management information from the managed device into a form compatible with SNMP. The manager is the console through which network administrators perform network management functions. It executes applications that control and monitor managed devices. The managed devices contain object variables/managed objects that define each piece of information to be collected about a device. Examples of variables include such as number of packets received, node port status etc. A Management Information Base (MIB) is a collection of managed objects. SNMP allows a manager and agents to communicate for the purpose of accessing these objects. 25.5.1 Configuring SNMP To change your AMG1312-T Series’s SNMP settings, click Maintenance > RemoteMGMT > SNMP tab. The screen appears as shown. AMG1312-T Series User’s Guide 215 Chapter 25 Remote Management Figure 125 Maintenance > RemoteMGMT > SNMP The following table describes the labels in this screen. Table 92 Maintenance > RemoteMGMT > SNMP LABEL DESCRIPTION Server Port This displays the port the SNMP agent listens on. If the number is grayed out, it is not editable. Server Access Select the interface(s) through which a computer may access the AMG1312-T Series using this service. Secured Client IP Address A secured client is a “trusted” computer that is allowed to access the SNMP agent on the AMG1312-T Series. Select All to allow any computer to access the SNMP agent. Choose Range to just allow the computer(s) with an IP address in the range that you specify to access the AMG1312-T Series using this service. 216 Get Community Enter the Get Community, which is the password for the incoming Get and GetNext requests from the management station. The default is public and allows all requests. Set Community Enter the Set community, which is the password for incoming Set requests from the management station. The default is public and allows all requests. Apply Click Apply to save your changes back to the AMG1312-T Series. Cancel Click Cancel to begin configuring this screen afresh. AMG1312-T Series User’s Guide Chapter 25 Remote Management 25.6 The DNS Screen Use DNS (Domain Name System) to map a domain name to its corresponding IP address and vice versa. Use this screen to set from which IP address the AMG1312-T Series will accept DNS queries and on which interface it can send them your AMG1312-T Series’s DNS settings. This feature is not available when the AMG1312-T Series is set to bridge mode. Click Maintenance > RemoteMGMT > DNS to change your AMG1312-T Series’s DNS settings. Figure 126 Maintenance > RemoteMGMT > DNS The following table describes the labels in this screen. Table 93 Maintenance > RemoteMGMT > DNS LABEL DESCRIPTION Server Port This displays the service port number for accessing the AMG1312-T Series. If the number is grayed out, it is not editable. Access Status Select the interface(s) through which a computer may send DNS queries to the AMG1312-T Series. Secured Client IP Address A secured client is a “trusted” computer that is allowed to send DNS queries to the AMG1312-T Series. Select All to allow any computer to send DNS queries to the AMG1312-T Series. Choose Range to just allow the computer(s) with an IP address in the range that you specify to send DNS queries to the AMG1312-T Series. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 25.7 The ICMP Screen To change your AMG1312-T Series’s security settings, click Maintenance > RemoteMGMT > ICMP. The screen appears as shown. If an outside user attempts to probe an unsupported port on your AMG1312-T Series, an ICMP response packet is automatically returned. This allows the outside user to know the AMG1312-T Series exists. Your AMG1312-T Series supports anti-probing, which prevents the ICMP response AMG1312-T Series User’s Guide 217 Chapter 25 Remote Management packet from being sent. This keeps outsiders from discovering your AMG1312-T Series when unsupported ports are probed. Note: If you want your device to respond to pings and requests for unauthorized services, you will also need to configure the firewall accordingly by disabling SPI. Figure 127 Maintenance > RemoteMGMT > ICMP The following table describes the labels in this screen. Table 94 Maintenance > RemoteMGMT > ICMP LABEL DESCRIPTION Respond to Ping on The AMG1312-T Series will not respond to any incoming Ping requests when Disable is selected. Select LAN to reply to incoming LAN Ping requests. Select WAN to reply to incoming WAN Ping requests. Otherwise select LAN & WAN to reply to both incoming LAN and WAN Ping requests. Secured Client IP Address A secured client is a “trusted” computer that is allowed to send Ping requests to the AMG1312-T Series. Select All to allow any computer to send Ping requests to the AMG1312-T Series. Choose Range to just allow the computer(s) with an IP address in the range that you specify to send Ping requests to the AMG1312-T Series. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 25.8 The SSH Screen You can use Secure SHell (SSH) to securely access the AMG1312-T Series’s command line interface. Specify which interfaces allow SSH access and from which IP address the access can come. SSH is a secure communication protocol that combines authentication and data encryption to provide secure encrypted communication between two hosts over an unsecured network. Click Maintenance > RemoteMGMT > SSH tab to display the screen as shown. 218 AMG1312-T Series User’s Guide Chapter 25 Remote Management Figure 128 Maintenance > RemoteMGMT > SSH The following table describes the labels in this screen. Table 95 Maintenance > RemoteMGMT > SSH LABEL DESCRIPTION Server Port This displays the service port number for accessing the AMG1312-T Series. If the number is grayed out, it is not editable. Server Access Select the interface(s) through which a computer may access the AMG1312-T Series using this service. Note: It is recommended if you are allowing WAN access even temporarily to change the default password (in Maintenance > User Account). To allow access from the WAN, you will need to configure a WAN to Router firewall rule. See Firewall Section on page 168 for information on configuring firewall rules. Secured Client IP Address A secured client is a “trusted” computer that is allowed to communicate with the AMG1312-T Series using this service. Select All to allow any computer to access the AMG1312-T Series using this service. Choose Range to just allow the computer(s) with an IP address in the range that you specify to access the AMG1312-T Series using this service. Apply Click this to save your changes. Cancel Click this to restore your previously saved settings. 25.8.1 SSH Example This section shows an example using a graphical interface SSH client program to remotely access the ZyXEL Device. The configuration and connection steps are similar for most SSH client programs. Refer to your SSH client program user’s guide. Enter the IP address and port number. Select SSH. AMG1312-T Series User’s Guide 219 Chapter 25 Remote Management 220 A window displays prompting you to store the host key in your computer. Click Yes to continue. Enter your user name and password. The command line interface displays. AMG1312-T Series User’s Guide C HAPTER 26 Diagnostic 26.1 Overview These read-only screens display information to help you identify problems with the AMG1312-T Series. 26.1.1 What You Can Do in the Diagnostic Screens • Use the Ping screen (Section 26.2 on page 221) to ping an IP address. • Use the DSL Line screen (Section 26.3 on page 222) to view the DSL line statistics and reset the ADSL line. 26.2 The General Screen Use this screen to ping an IP address. Click Maintenance > Diagnostic > Ping to open the screen shown next. Figure 129 Maintenance > Diagnostic > Ping The following table describes the fields in this screen. Table 96 Maintenance > Diagnostic > Ping LABEL DESCRIPTION Type the IP address of a computer that you want to ping in order to test a connection. Ping Click this to ping the IP address that you entered. PingV6 Click this to ping the IPv6 address that you entered. TracerouteV6 Click this to display the route path and transmission delays between the AMG1312-T Series to the IPv6 address that you entered. AMG1312-T Series User’s Guide 221 Chapter 26 Diagnostic 26.3 The DSL Line Screen Use this screen to view the DSL line statistics and reset the ADSL line. Click Maintenance > Diagnostic > DSL Line to open the screen shown next. Figure 130 Maintenance > Diagnostic > DSL Line The following table describes the fields in this screen. Table 97 Maintenance > Diagnostic > DSL Line LABEL DESCRIPTION ATM Status Click this to view your DSL connection’s Asynchronous Transfer Mode (ATM) statistics. ATM is a networking technology that provides high-speed data transfer. ATM uses fixedsize packets of information called cells. With ATM, a high QoS (Quality of Service) can be guaranteed. The (Segmentation and Reassembly) SAR driver translates packets into ATM cells. It also receives ATM cells and reassembles them into packets. These counters are set back to zero whenever the device starts up. inPkts is the number of good ATM cells that have been received. inDiscards is the number of received ATM cells that were rejected. inF4Pkts is the number of ATM Operations, Administration, and Management (OAM) F4 cells that have been received. See ITU recommendation I.610 for more on OAM for ATM. inF5Pkts is the number of ATM OAM F5 cells that have been received. outPkts is the number of ATM cells that have been sent. outDiscards is the number of ATM cells sent that were rejected. outF4Pkts is the number of ATM OAM F4 cells that have been sent. outF5Pkts is the number of ATM OAM F5 cells that have been sent. ATM Loopback Test 222 Click this to start the ATM loopback test. Make sure you have configured at least one PVC with proper VPIs/VCIs before you begin this test. The AMG1312-T Series sends an OAM F5 packet to the DSLAM/ATM switch and then returns it (loops it back) to the AMG1312-T Series. The ATM loopback test is useful for troubleshooting problems with the DSLAM and ATM network. AMG1312-T Series User’s Guide Chapter 26 Diagnostic Table 97 Maintenance > Diagnostic > DSL Line (continued) LABEL DESCRIPTION DSL Line Status Click this to view statistics about the DSL connections. noise margin downstream is the signal to noise ratio for the downstream part of the connection (coming into the AMG1312-T Series from the ISP). It is measured in decibels. The higher the number the more signal and less noise there is. output power upstream is the amount of power (in decibels) that the AMG1312-T Series is using to transmit to the ISP. attenuation downstream is the reduction in amplitude (in decibels) of the DSL signal coming into the AMG1312-T Series from the ISP. Discrete Multi-Tone (DMT) modulation divides up a line’s bandwidth into sub-carriers (sub-channels) of 4.3125 KHz each called tones. The rest of the display is the line’s bit allocation. This is displayed as the number (in hexadecimal format) of bits transmitted for each tone. This can be used to determine the quality of the connection, whether a given sub-carrier loop has sufficient margins to support certain ADSL transmission rates, and possibly to determine whether particular specific types of interference or line attenuation exist. Refer to the ITU-T G.992.1 recommendation for more information on DMT. The better (or shorter) the line, the higher the number of bits transmitted for a DMT tone. The maximum number of bits that can be transmitted per DMT tone is 15. There will be some tones without any bits as there has to be space between the upstream and downstream channels. Reset ADSL Line Click this to reinitialize the ADSL line. The large text box above then displays the progress and results of this operation, for example: "Start to reset ADSL Loading ADSL modem F/W... Reset ADSL Line Successfully!" AMG1312-T Series User’s Guide 223 C HAPTER 27 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • AMG1312-T Series Access and Login • Internet Access 27.1 Power, Hardware Connections, and LEDs The AMG1312-T Series does not turn on. None of the LEDs turn on. Make sure the AMG1312-T Series is turned on. Make sure you are using the power adaptor or cord included with the AMG1312-T Series. Make sure the power adaptor or cord is connected to the AMG1312-T Series and plugged in to an appropriate power source. Make sure the power source is turned on. Turn the AMG1312-T Series off and on. If the problem continues, contact the vendor. One of the LEDs does not behave as expected. Make sure you understand the normal behavior of the LED. Section 1.5 on page 16 LABEL DESCRIPTION WPS LED Green: successful connection Off: connection failure WIFI LED Green: WIFI active Off: WIFI inactive Check the hardware connections. Inspect your cables for damage. Contact the vendor to replace any damaged cables. AMG1312-T Series User’s Guide 224 Chapter 27 Troubleshooting Turn the AMG1312-T Series off and on. If the problem continues, contact the vendor. 27.2 AMG1312-T Series Access and Login I forgot the IP address for the AMG1312-T Series. The default IP address is 192.168.1.1. If you changed the IP address and have forgotten it, you might get the IP address of the AMG1312T Series by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the AMG1312-T Series (it depends on the network), so enter this IP address in your Internet browser. If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page 18. I forgot the password. The default admin user name and password can be found on the cover of this User’s Guide. If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page 18. I cannot see or access the Login screen for the web configurator. Make sure you are using the correct IP address. • The default IP address is 192.168.1.1. • If you changed the IP address (Section 8.2 on page 117), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the AMG1312-T Series. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix C on page 257. AMG1312-T Series User’s Guide 225 Chapter 27 Troubleshooting Reset the device to its factory defaults, and try to access the AMG1312-T Series with the default IP address. See Section 1.7 on page 18. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the AMG1312-T Series using another service, such as Telnet. If you can access the AMG1312-T Series, check the remote management settings and firewall rules to find out why the AMG1312-T Series does not respond to HTTP. • If your computer is connected to the DSL port or is connected wirelessly, use a computer that is connected to a ETHERNET port. I can see the Login screen, but I cannot log in to the AMG1312-T Series. Make sure you have entered the password correctly. The default user and default admin password can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps Lock] is not on. You cannot log in to the web configurator while someone is using Telnet to access the AMG1312-T Series. Log out of the AMG1312-T Series in the other session, or ask the person who is logged in to log out. Turn the AMG1312-T Series off and on. If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page 18. I cannot Telnet to the AMG1312-T Series. See the troubleshooting suggestions for I cannot see or access the Login screen for the web configurator. Ignore the suggestions about your browser. I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware. See the troubleshooting suggestions for I cannot see or access the Login screen for the web configurator. Ignore the suggestions about your browser. 226 AMG1312-T Series User’s Guide Chapter 27 Troubleshooting 27.3 Internet Access I cannot access the Internet. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 27.1 on page 225. Make sure you entered your ISP account information correctly in the wizard. These fields are casesensitive, so make sure [Caps Lock] is not on. If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP. If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and have selected the correct country and channel in which your AMG1312-T Series operates in the Wireless LAN > AP screen. Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. If the problem continues, contact your ISP. I cannot access the Internet anymore. I had access to the Internet (with the AMG1312-T Series), but my Internet connection is not available anymore. Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 27.1 on page 225. Turn the AMG1312-T Series off and on. If the problem continues, contact your ISP. The Internet connection is slow or intermittent. There might be a lot of traffic on the network. Look at the LEDs, and check Section 27.1 on page 225. If the AMG1312-T Series is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. Check the signal strength. If the signal strength is low, try moving your computer closer to the AMG1312-T Series if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on). Turn the AMG1312-T Series off and on. AMG1312-T Series User’s Guide 227 Chapter 27 Troubleshooting If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you might consider raising or lowering the priority for some applications. 228 AMG1312-T Series User’s Guide A PPENDIX Setting up Your Computer’s IP Address All computers must have a 10M or 100M Ethernet adapter and TCP/IP installed. Windows 95/98/Me/NT/2000/XP/Vista, Macintosh OS 7 and later operating systems and all versions of UNIX/LINUX include the software components you need to install and use TCP/IP on your computer. Windows 3.1 requires the purchase of a third-party TCP/IP application package. TCP/IP should already be installed on computers using Windows NT/2000/XP, Macintosh OS 7 and later operating systems. After the appropriate TCP/IP components are installed, configure the TCP/IP settings in order to "communicate" with your network. If you manually assign IP information instead of using dynamic assignment, make sure that your computers have IP addresses that place them in the same subnet as the AMG1312-T Series’s LAN port. Windows 95/98/Me Click Start, Settings, Control Panel and double-click the Network icon to open the Network window. Figure 131 WIndows 95/98/Me: Network: Configuration AMG1312-T Series User’s Guide 229 Appendix A Setting up Your Computer’s IP Address Installing Components The Network window Configuration tab displays a list of installed components. You need a network adapter, the TCP/IP protocol and Client for Microsoft Networks. If you need the adapter: In the Network window, click Add. Select Adapter and then click Add. Select the manufacturer and model of your network adapter and then click OK. If you need TCP/IP: In the Network window, click Add. Select Protocol and then click Add. Select Microsoft from the list of manufacturers. Select TCP/IP from the list of network protocols and then click OK. If you need Client for Microsoft Networks: Click Add. Select Client and then click Add. Select Microsoft from the list of manufacturers. Select Client for Microsoft Networks from the list of network clients and then click OK. Restart your computer so the changes you made take effect. Configuring In the Network window Configuration tab, select your network adapter's TCP/IP entry and click Properties Click the IP Address tab. • If your IP address is dynamic, select Obtain an IP address automatically. • If you have a static IP address, select Specify an IP address and type your information into the IP Address and Subnet Mask fields. 230 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Figure 132 Windows 95/98/Me: TCP/IP Properties: IP Address Click the DNS Configuration tab. • If you do not know your DNS information, select Disable DNS. • If you know your DNS information, select Enable DNS and type the information in the fields below (you may not need to fill them all in). Figure 133 Windows 95/98/Me: TCP/IP Properties: DNS Configuration Click the Gateway tab. AMG1312-T Series User’s Guide 231 Appendix A Setting up Your Computer’s IP Address • If you do not know your gateway’s IP address, remove previously installed gateways. • If you have a gateway IP address, type it in the New gateway field and click Add. Click OK to save and close the TCP/IP Properties window. Click OK to close the Network window. Insert the Windows CD if prompted. Turn on your AMG1312-T Series and restart your computer when prompted. Verifying Settings Click Start and then Run. In the Run window, type "winipcfg" and then click OK to open the IP Configuration window. Select your network adapter. You should see your computer's IP address, subnet mask and default gateway. Windows 2000/NT/XP The following example figures use the default Windows XP GUI theme. Click start (Start in Windows 2000/NT), Settings, Control Panel. Figure 134 Windows XP: Start Menu 232 In the Control Panel, double-click Network Connections (Network and Dial-up Connections in Windows 2000/NT). AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Figure 135 Windows XP: Control Panel Right-click Local Area Connection and then click Properties. Figure 136 Windows XP: Control Panel: Network Connections: Properties Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and then click Properties. AMG1312-T Series User’s Guide 233 Appendix A Setting up Your Computer’s IP Address Figure 137 Windows XP: Local Area Connection Properties The Internet Protocol TCP/IP Properties window opens (the General tab in Windows XP). • If you have a dynamic IP address click Obtain an IP address automatically. • If you have a static IP address click Use the following IP Address and fill in the IP address, Subnet mask, and Default gateway fields. • Click Advanced. Figure 138 Windows XP: Internet Protocol (TCP/IP) Properties 234 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address If you do not know your gateway's IP address, remove any previously installed gateways in the IP Settings tab and click OK. Do one or more of the following if you want to configure additional IP addresses: • In the IP Settings tab, in IP addresses, click Add. • In TCP/IP Address, type an IP address in IP address and a subnet mask in Subnet mask, and then click Add. • Repeat the above two steps for each IP address you want to add. • Configure additional default gateways in the IP Settings tab by clicking Add in Default gateways. • In TCP/IP Gateway Address, type the IP address of the default gateway in Gateway. To manually configure a default metric (the number of transmission hops), clear the Automatic metric check box and type a metric in Metric. • Click Add. • Repeat the previous three steps for each default gateway you want to add. • Click OK when finished. Figure 139 Windows XP: Advanced TCP/IP Properties In the Internet Protocol TCP/IP Properties window (the General tab in Windows XP): • Click Obtain DNS server address automatically if you do not know your DNS server IP address(es). • If you know your DNS server IP address(es), click Use the following DNS server addresses, and type them in the Preferred DNS server and Alternate DNS server fields. If you have previously configured DNS servers, click Advanced and then the DNS tab to order them. AMG1312-T Series User’s Guide 235 Appendix A Setting up Your Computer’s IP Address Figure 140 Windows XP: Internet Protocol (TCP/IP) Properties Click OK to close the Internet Protocol (TCP/IP) Properties window. Click Close (OK in Windows 2000/NT) to close the Local Area Connection Properties window. 10 Close the Network Connections window (Network and Dial-up Connections in Windows 2000/NT). 11 Turn on your AMG1312-T Series and restart your computer (if prompted). Verifying Settings Click Start, All Programs, Accessories and then Command Prompt. In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also open Network Connections, right-click a network connection, click Status and then click the Support tab. Windows Vista This section shows screens from Windows Vista Enterprise Version 6.0. 236 Click the Start icon, Control Panel. AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Figure 141 Windows Vista: Start Menu In the Control Panel, double-click Network and Internet. Figure 142 Windows Vista: Control Panel Click Network and Sharing Center. Figure 143 Windows Vista: Network And Internet Click Manage network connections. Figure 144 Windows Vista: Network and Sharing Center AMG1312-T Series User’s Guide 237 Appendix A Setting up Your Computer’s IP Address Right-click Local Area Connection and then click Properties. Note: During this procedure, click Continue whenever Windows displays a screen saying that it needs your permission to continue. Figure 145 Windows Vista: Network and Sharing Center Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Figure 146 Windows Vista: Local Area Connection Properties The Internet Protocol Version 4 (TCP/IPv4) Properties window opens (the General tab). • If you have a dynamic IP address click Obtain an IP address automatically. 238 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address • If you have a static IP address click Use the following IP address and fill in the IP address, Subnet mask, and Default gateway fields. • Click Advanced. Figure 147 Windows Vista: Internet Protocol Version 4 (TCP/IPv4) Properties If you do not know your gateway's IP address, remove any previously installed gateways in the IP Settings tab and click OK. Do one or more of the following if you want to configure additional IP addresses: • In the IP Settings tab, in IP addresses, click Add. • In TCP/IP Address, type an IP address in IP address and a subnet mask in Subnet mask, and then click Add. • Repeat the above two steps for each IP address you want to add. • Configure additional default gateways in the IP Settings tab by clicking Add in Default gateways. • In TCP/IP Gateway Address, type the IP address of the default gateway in Gateway. To manually configure a default metric (the number of transmission hops), clear the Automatic metric check box and type a metric in Metric. • Click Add. • Repeat the previous three steps for each default gateway you want to add. • Click OK when finished. AMG1312-T Series User’s Guide 239 Appendix A Setting up Your Computer’s IP Address Figure 148 Windows Vista: Advanced TCP/IP Properties In the Internet Protocol Version 4 (TCP/IPv4) Properties window, (the General tab): • Click Obtain DNS server address automatically if you do not know your DNS server IP address(es). • If you know your DNS server IP address(es), click Use the following DNS server addresses, and type them in the Preferred DNS server and Alternate DNS server fields. If you have previously configured DNS servers, click Advanced and then the DNS tab to order them. 240 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Figure 149 Windows Vista: Internet Protocol Version 4 (TCP/IPv4) Properties 10 Click OK to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11 Click Close to close the Local Area Connection Properties window. 12 Close the Network Connections window. 13 Turn on your AMG1312-T Series and restart your computer (if prompted). Verifying Settings Click Start, All Programs, Accessories and then Command Prompt. In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also open Network Connections, right-click a network connection, click Status and then click the Support tab. Macintosh OS 8/9 Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel. AMG1312-T Series User’s Guide 241 Appendix A Setting up Your Computer’s IP Address Figure 150 Macintosh OS 8/9: Apple Menu Select Ethernet built-in from the Connect via list. Figure 151 Macintosh OS 8/9: TCP/IP 242 For dynamically assigned settings, select Using DHCP Server from the Configure: list. For statically assigned settings, do the following: AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address • From the Configure box, select Manually. • Type your IP address in the IP Address box. • Type your subnet mask in the Subnet mask box. • Type the IP address of your AMG1312-T Series in the Router address box. Close the TCP/IP Control Panel. Click Save if prompted, to save changes to your configuration. Turn on your AMG1312-T Series and restart your computer (if prompted). Verifying Settings Check your TCP/IP properties in the TCP/IP Control Panel window. Macintosh OS X Click the Apple menu, and click System Preferences to open the System Preferences window. Figure 152 Macintosh OS X: Apple Menu Click Network in the icon bar. • Select Automatic from the Location list. • Select Built-in Ethernet from the Show list. • Click the TCP/IP tab. For dynamically assigned settings, select Using DHCP from the Configure list. AMG1312-T Series User’s Guide 243 Appendix A Setting up Your Computer’s IP Address Figure 153 Macintosh OS X: Network For statically assigned settings, do the following: • From the Configure box, select Manually. • Type your IP address in the IP Address box. • Type your subnet mask in the Subnet mask box. • Type the IP address of your AMG1312-T Series in the Router address box. Click Apply Now and close the window. Turn on your AMG1312-T Series and restart your computer (if prompted). Verifying Settings Check your TCP/IP properties in the Network window. Linux This section shows you how to configure your computer’s TCP/IP settings in Red Hat Linux 9.0. Procedure, screens and file location may vary depending on your Linux distribution and release version. Note: Make sure you are logged in as the root administrator. 244 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Using the K Desktop Environment (KDE) Follow the steps below to configure your computer IP address using the KDE. Click the Red Hat button (located on the bottom left corner), select System Setting and click Network. Figure 154 Red Hat 9.0: KDE: Network Configuration: Devices Double-click on the profile of the network card you wish to configure. The Ethernet Device General screen displays as shown. Figure 155 Red Hat 9.0: KDE: Ethernet Device: General • If you have a dynamic IP address, click Automatically obtain IP address settings with and select dhcp from the drop down list. • If you have a static IP address, click Statically set IP Addresses and fill in the Address, Subnet mask, and Default Gateway Address fields. Click OK to save the changes and close the Ethernet Device General screen. AMG1312-T Series User’s Guide 245 Appendix A Setting up Your Computer’s IP Address If you know your DNS server IP address(es), click the DNS tab in the Network Configuration screen. Enter the DNS server information in the fields provided. Figure 156 Red Hat 9.0: KDE: Network Configuration: DNS Click the Devices tab. Click the Activate button to apply the changes. The following screen displays. Click Yes to save the changes in all screens. Figure 157 Red Hat 9.0: KDE: Network Configuration: Activate After the network card restart process is complete, make sure the Status is Active in the Network Configuration screen. Using Configuration Files Follow the steps below to edit the network configuration files and set your computer IP address. Assuming that you have only one network card on the computer, locate the ifconfig-eth0 configuration file (where eth0 is the name of the Ethernet card). Open the configuration file with any plain text editor. • If you have a dynamic IP address, enter dhcp in the BOOTPROTO= field. The following figure shows an example. 246 AMG1312-T Series User’s Guide Appendix A Setting up Your Computer’s IP Address Figure 158 Red Hat 9.0: Dynamic IP Address Setting in ifconfig-eth0 DEVICE=eth0 ONBOOT=yes BOOTPROTO=dhcp USERCTL=no PEERDNS=yes TYPE=Ethernet • If you have a static IP address, enter static in the BOOTPROTO= field. Type IPADDR= followed by the IP address (in dotted decimal notation) and type NETMASK= followed by the subnet mask. The following example shows an example where the static IP address is 192.168.1.10 and the subnet mask is 255.255.255.0. Figure 159 Red Hat 9.0: Static IP Address Setting in ifconfig-eth0 DEVICE=eth0 ONBOOT=yes BOOTPROTO=static IPADDR=192.168.1.10 NETMASK=255.255.255.0 USERCTL=no PEERDNS=yes TYPE=Ethernet If you know your DNS server IP address(es), enter the DNS server information in the resolv.conf file in the /etc directory. The following figure shows an example where two DNS server IP addresses are specified. Figure 160 Red Hat 9.0: DNS Settings in resolv.conf nameserver 172.23.5.1 nameserver 172.23.5.2 After you edit and save the configuration files, you must restart the network card. Enter ./network restart in the /etc/rc.d/init.d directory. The following figure shows an example. Figure 161 Red Hat 9.0: Restart Ethernet Card [root@localhost init.d]# network restart Shutting down interface eth0: Shutting down loopback interface: Setting network parameters: Bringing up loopback interface: Bringing up interface eth0: [OK] [OK] [OK] [OK] [OK] Verifying Settings Enter ifconfig in a terminal screen to check your TCP/IP properties. AMG1312-T Series User’s Guide 247 Appendix A Setting up Your Computer’s IP Address Figure 162 Red Hat 9.0: Checking TCP/IP Properties [root@localhost]# ifconfig eth0 Link encap:Ethernet HWaddr 00:50:BA:72:5B:44 inet addr:172.23.19.129 Bcast:172.23.19.255 Mask:255.255.255.0 UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:717 errors:0 dropped:0 overruns:0 frame:0 TX packets:13 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:100 RX bytes:730412 (713.2 Kb) TX bytes:1570 (1.5 Kb) Interrupt:10 Base address:0x1000 [root@localhost]# 248 AMG1312-T Series User’s Guide A PPENDIX IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify individual devices on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to communicate across the network. These networking devices are also known as hosts. Subnet masks determine the maximum number of possible hosts on a network. You can also use subnet masks to divide one network into multiple sub-networks. Introduction to IP Addresses One part of the IP address is the network number, and the other part is the host ID. In the same way that houses on a street share a common street name, the hosts on a network share a common network number. Similarly, as each house has its own house number, each host on the network has its own unique identifying number - the host ID. Routers use the network number to send packets to the correct network, while the host ID determines to which host on the network the packets are delivered. Structure An IP address is made up of four parts, written in dotted decimal notation (for example, 192.168.1.1). Each of these four parts is known as an octet. An octet is an eight-digit binary number (for example 11000000, which is 192 in decimal notation). Therefore, each octet has a possible range of 00000000 to 11111111 in binary, or 0 to 255 in decimal. The following figure shows an example IP address in which the first three octets (192.168.1) are the network number, and the fourth octet (16) is the host ID. AMG1312-T Series User’s Guide 249 Appendix B IP Addresses and Subnetting Figure 163 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the subnet mask. Subnet Masks A subnet mask is used to determine which bits are part of the network number, and which bits are part of the host ID (using a logical AND operation). The term “subnet” is short for “sub-network”. A subnet mask has 32 bits. If a bit in the subnet mask is a “1” then the corresponding bit in the IP address is part of the network number. If a bit in the subnet mask is “0” then the corresponding bit in the IP address is part of the host ID. The following example shows a subnet mask identifying the network number (in bold text) and host ID of an IP address (192.168.1.2 in decimal). Table 98 Subnet Masks 1ST OCTET: 2ND OCTET: (192) (168) 3RD OCTET: 4TH OCTET (1) (2) IP Address (Binary) 11000000 10101000 00000001 00000010 Subnet Mask (Binary) 11111111 11111111 11111111 00000000 Network Number 11000000 10101000 00000001 Host ID 00000010 By convention, subnet masks always consist of a continuous sequence of ones beginning from the leftmost bit of the mask, followed by a continuous sequence of zeros, for a total number of 32 bits. Subnet masks can be referred to by the size of the network number part (the bits with a “1” value). For example, an “8-bit mask” means that the first 8 bits of the mask are ones and the remaining 24 bits are zeroes. 250 AMG1312-T Series User’s Guide Appendix B IP Addresses and Subnetting Subnet masks are expressed in dotted decimal notation just like IP addresses. The following examples show the binary and decimal notation for 8-bit, 16-bit, 24-bit and 29-bit subnet masks. Table 99 Subnet Masks BINARY DECIMAL 1ST OCTET 2ND OCTET 3RD OCTET 4TH OCTET 8-bit mask 11111111 00000000 00000000 00000000 255.0.0.0 16-bit mask 11111111 11111111 00000000 00000000 255.255.0.0 24-bit mask 11111111 11111111 11111111 00000000 255.255.255.0 29-bit mask 11111111 11111111 11111111 11111000 255.255.255.248 Network Size The size of the network number determines the maximum number of possible hosts you can have on your network. The larger the number of network number bits, the smaller the number of remaining host ID bits. An IP address with host IDs of all zeros is the IP address of the network (192.168.1.0 with a 24-bit subnet mask, for example). An IP address with host IDs of all ones is the broadcast address for that network (192.168.1.255 with a 24-bit subnet mask, for example). As these two IP addresses cannot be used for individual hosts, calculate the maximum number of possible hosts in a network as follows: Table 100 Maximum Host Numbers SUBNET MASK 8 bits HOST ID SIZE 255.0.0.0 MAXIMUM NUMBER OF HOSTS 24 bits 224 –2 16 –2 16777214 65534 16 bits 255.255.0.0 16 bits 24 bits 255.255.255.0 8 bits 28 – 2 254 29 bits 255.255.255.24 3 bits 23 – 2 Notation Since the mask is always a continuous number of ones beginning from the left, followed by a continuous number of zeros for the remainder of the 32 bit mask, you can simply specify the number of ones instead of writing the value of each octet. This is usually specified by writing a “/” followed by the number of bits in the mask after the address. For example, 192.1.1.0 /25 is equivalent to saying 192.1.1.0 with subnet mask 255.255.255.128. The following table shows some possible subnet masks using both notations. Table 101 Alternative Subnet Mask Notation SUBNET MASK ALTERNATIVE NOTATION LAST OCTET (BINARY) LAST OCTET (DECIMAL) 255.255.255.0 /24 0000 0000 255.255.255.128 /25 1000 0000 128 255.255.255.192 /26 1100 0000 192 AMG1312-T Series User’s Guide 251 Appendix B IP Addresses and Subnetting Table 101 Alternative Subnet Mask Notation (continued) SUBNET MASK ALTERNATIVE NOTATION LAST OCTET (BINARY) LAST OCTET (DECIMAL) 255.255.255.224 /27 1110 0000 224 255.255.255.240 /28 1111 0000 240 255.255.255.248 /29 1111 1000 248 255.255.255.252 /30 1111 1100 252 Subnetting You can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the company network for security reasons. In this example, the company network address is 192.168.1.0. The first three octets of the address (192.168.1) are the network number, and the remaining octet is the host ID, allowing a maximum of 28 – 2 or 254 possible hosts. The following figure shows the company network before subnetting. Figure 164 Subnetting Example: Before Subnetting You can “borrow” one of the host ID bits to divide the network 192.168.1.0 into two separate subnetworks. The subnet mask is now 25 bits (255.255.255.128 or /25). The “borrowed” host ID bit can have a value of either 0 or 1, allowing two subnets; 192.168.1.0 /25 and 192.168.1.128 /25. The following figure shows the company network after subnetting. There are now two subnetworks, A and B. 252 AMG1312-T Series User’s Guide Appendix B IP Addresses and Subnetting Figure 165 Subnetting Example: After Subnetting In a 25-bit subnet the host ID has 7 bits, so each sub-network has a maximum of 27 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’s address itself, all ones is the subnet’s broadcast address). 192.168.1.0 with mask 255.255.255.128 is subnet A itself, and 192.168.1.127 with mask 255.255.255.128 is its broadcast address. Therefore, the lowest IP address that can be assigned to an actual host for subnet A is 192.168.1.1 and the highest is 192.168.1.126. Similarly, the host ID range for subnet B is 192.168.1.129 to 192.168.1.254. Example: Four Subnets The previous example illustrated using a 25-bit subnet mask to divide a 24-bit address into two subnets. Similarly, to divide a 24-bit address into four subnets, you need to “borrow” two host ID bits to give four possible combinations (00, 01, 10 and 11). The subnet mask is 26 bits (11111111.11111111.11111111.11000000) or 255.255.255.192. Each subnet contains 6 host ID bits, giving 26 - 2 or 62 hosts for each subnet (a host ID of all zeroes is the subnet itself, all ones is the subnet’s broadcast address). Table 102 Subnet 1 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address (Decimal) 192.168.1. IP Address (Binary) 11000000.10101000.00000001. 00000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.0 Lowest Host ID: 192.168.1.1 Broadcast Address: 192.168.1.63 Highest Host ID: 192.168.1.62 AMG1312-T Series User’s Guide 253 Appendix B IP Addresses and Subnetting Table 103 Subnet 2 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1. 64 IP Address (Binary) 11000000.10101000.00000001. 01000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.64 Lowest Host ID: 192.168.1.65 Broadcast Address: 192.168.1.127 Highest Host ID: 192.168.1.126 Table 104 Subnet 3 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1. 128 IP Address (Binary) 11000000.10101000.00000001. 10000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.128 Lowest Host ID: 192.168.1.129 Broadcast Address: 192.168.1.191 Highest Host ID: 192.168.1.190 Table 105 Subnet 4 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192.168.1. 192 IP Address (Binary) 11000000.10101000.00000001. 11000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: 192.168.1.192 Lowest Host ID: 192.168.1.193 Broadcast Address: 192.168.1.255 Highest Host ID: 192.168.1.254 Example: Eight Subnets Similarly, use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each subnet. Table 106 Eight Subnets 254 SUBNET SUBNET ADDRESS FIRST ADDRESS LAST ADDRESS BROADCAST ADDRESS 30 31 32 33 62 63 64 65 94 95 96 97 126 127 128 129 158 159 160 161 190 191 192 193 222 223 224 225 254 255 AMG1312-T Series User’s Guide Appendix B IP Addresses and Subnetting Subnet Planning The following table is a summary for subnet planning on a network with a 24-bit network number. Table 107 24-bit Network Number Subnet Planning NO. “BORROWED” HOST BITS SUBNET MASK NO. SUBNETS NO. HOSTS PER SUBNET 255.255.255.128 (/25) 126 255.255.255.192 (/26) 62 255.255.255.224 (/27) 30 255.255.255.240 (/28) 16 14 255.255.255.248 (/29) 32 255.255.255.252 (/30) 64 255.255.255.254 (/31) 128 The following table is a summary for subnet planning on a network with a 16-bit network number. Table 108 16-bit Network Number Subnet Planning NO. “BORROWED” HOST BITS SUBNET MASK NO. SUBNETS NO. HOSTS PER SUBNET 255.255.128.0 (/17) 32766 255.255.192.0 (/18) 16382 255.255.224.0 (/19) 8190 255.255.240.0 (/20) 16 4094 255.255.248.0 (/21) 32 2046 255.255.252.0 (/22) 64 1022 255.255.254.0 (/23) 128 510 255.255.255.0 (/24) 256 254 255.255.255.128 (/25) 512 126 10 255.255.255.192 (/26) 1024 62 11 255.255.255.224 (/27) 2048 30 12 255.255.255.240 (/28) 4096 14 13 255.255.255.248 (/29) 8192 14 255.255.255.252 (/30) 16384 15 255.255.255.254 (/31) 32768 Configuring IP Addresses Where you obtain your network number depends on your particular situation. If the ISP or your network administrator assigns you a block of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask. If the ISP did not explicitly give you an IP network number, then most likely you have a single user account and the ISP will assign you a dynamic IP address when the connection is established. If this is the case, it is recommended that you select a network number from 192.168.0.0 to 192.168.255.0. The Internet Assigned Number Authority (IANA) reserved this block of addresses specifically for private use; please do not use any other number unless you are told otherwise. You must also enable Network Address Translation (NAT) on the AMG1312-T Series. AMG1312-T Series User’s Guide 255 Appendix B IP Addresses and Subnetting Once you have decided on the network number, pick an IP address for your AMG1312-T Series that is easy to remember (for instance, 192.168.1.1) but make sure that no other device on your network is using that IP address. The subnet mask specifies the network number portion of an IP address. Your AMG1312-T Series will compute the subnet mask automatically based on the IP address that you entered. You don't need to change the subnet mask computed by the AMG1312-T Series unless you are instructed to do otherwise. Private IP Addresses Every machine on the Internet must have a unique address. If your networks are isolated from the Internet (running only between two branch offices, for example) you can assign any IP addresses to the hosts without problems. However, the Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of IP addresses specifically for private networks: • 10.0.0.0 • 172.16.0.0 — 10.255.255.255 — 172.31.255.255 • 192.168.0.0 — 192.168.255.255 You can obtain your IP address from the IANA, from an ISP, or it can be assigned from a private network. If you belong to a small organization and your Internet access is through an ISP, the ISP can provide you with the Internet addresses for your local networks. On the other hand, if you are part of a much larger organization, you should consult your network administrator for the appropriate IP addresses. Regardless of your particular situation, do not create an arbitrary IP address; always follow the guidelines above. For more information on address assignment, please refer to RFC 1597, Address Allocation for Private Internets and RFC 1466, Guidelines for Management of IP Address Space. 256 AMG1312-T Series User’s Guide A PPENDIX Pop-up Windows, JavaScripts and Java Permissions In order to use the web configurator you need to allow: • Web browser pop-up windows from your device. • JavaScripts (enabled by default). • Java permissions (enabled by default). Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary. Internet Explorer Pop-up Blockers You may have to disable pop-up blocking to log into your device. Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow pop-up blocking and create an exception for your device’s IP address. Disable Pop-up Blockers In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker. Figure 166 Pop-up Blocker You can also check if pop-up blocking is disabled in the Pop-up Blocker section in the Privacy tab. In Internet Explorer, select Tools, Internet Options, Privacy. Clear the Block pop-ups check box in the Pop-up Blocker section of the screen. This disables any web pop-up blockers you may have enabled. AMG1312-T Series User’s Guide 257 Appendix C Pop-up Windows, JavaScripts and Java Permissions Figure 167 Internet Options: Privacy Click Apply to save this setting. Enable Pop-up Blockers with Exceptions Alternatively, if you only want to allow pop-up windows from your device, see the following steps. 258 In Internet Explorer, select Tools, Internet Options and then the Privacy tab. Select Settings…to open the Pop-up Blocker Settings screen. AMG1312-T Series User’s Guide Appendix C Pop-up Windows, JavaScripts and Java Permissions Figure 168 Internet Options: Privacy Type the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.168.167.1. Click Add to move the IP address to the list of Allowed sites. Figure 169 Pop-up Blocker Settings AMG1312-T Series User’s Guide 259 Appendix C Pop-up Windows, JavaScripts and Java Permissions Click Close to return to the Privacy screen. Click Apply to save this setting. JavaScripts If pages of the web configurator do not display properly in Internet Explorer, check that JavaScripts are allowed. In Internet Explorer, click Tools, Internet Options and then the Security tab. Figure 170 Internet Options: Security 260 Click the Custom Level... button. Scroll down to Scripting. Under Active scripting make sure that Enable is selected (the default). Under Scripting of Java applets make sure that Enable is selected (the default). Click OK to close the window. AMG1312-T Series User’s Guide Appendix C Pop-up Windows, JavaScripts and Java Permissions Figure 171 Security Settings - Java Scripting Java Permissions From Internet Explorer, click Tools, Internet Options and then the Security tab. Click the Custom Level... button. Scroll down to Microsoft VM. Under Java permissions make sure that a safety level is selected. Click OK to close the window. AMG1312-T Series User’s Guide 261 Appendix C Pop-up Windows, JavaScripts and Java Permissions Figure 172 Security Settings - Java JAVA (Sun) From Internet Explorer, click Tools, Internet Options and then the Advanced tab. Make sure that Use Java 2 for
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