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P-320W User’s Guide
CHAPTER 14
Logs
This chapter contains information about configuring general log settings and viewing the
Prestige’s logs. Refer to the appendices for example log message explanations.
14.1 View Log
The web configurator allows you to look at all of the Prestige’s logs in one location.
Click the Logs link under Maintenance to open the View Log screen.
Log entries in red indicate system error logs. The log wraps around and deletes the old entries
after it fills. Click a column heading to sort the entries. A triangle indicates ascending or
descending sort order.
Figure 89 View Log
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The following table describes the labels in this screen.
Table 59 View Log
LABEL
DESCRIPTION
WAN Type
This shows the encapsulation method (and service type) the Prestige is using and
the firmware version.
Display Time
This displays the time this screen was refreshed.
Email Log Now
Click Email Log Now to send the log screen to the e-mail address specified in the
Log Settings page (make sure that you have first filled in the E-mail Log Settings
fields in Log Settings).
Refresh
Click Refresh to renew the log screen.
Clear Logs
Click Clear Logs to delete all the logs.
Time
This field displays the time the log was recorded. See the chapter on time setting to
configure the Prestige’s time and date.
Message
This field states the reason for the log.
14.2 Log Settings
You can configure the Prestige’s general log settings in one location.
Click the Logs link under Maintenance in the navigation panel and the Log Settings tab to
open the Log Settings screen.
Use the Log Settings screen to configure to where the Prestige is to send logs; the schedule for
when the Prestige is to send the logs and which logs and/or immediate alerts the Prestige to
send.
An alert is a type of log that warrants more serious attention. They include system errors,
attacks (access control) and attempted access to blocked web sites or web sites with restricted
web features such as cookies, active X and so on. Some categories such as System Errors
consist of both logs and alerts. You may differentiate them by their color in the View Log
screen. Alerts display in red and logs display in black.
Alerts are e-mailed as soon as they happen. Logs may be e-mailed as soon as the log is full.
Selecting many alert and/or log categories (especially Access Control) may result in many emails being sent
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Figure 90 Log Settings
The following table describes the labels in this screen.
Table 60 Log Settings
LABEL
DESCRIPTION
E-mail Log Settings
Mail Server
Enter the server name or the IP address of the mail server for the e-mail addresses
specified below. If this field is left blank, logs and alert messages will not be sent
via E-mail.
Mail Subject
Type a title that you want to be in the subject line of the log e-mail message that the
Prestige sends. Not all Prestige models have this field.
Send Log To
The Prestige sends logs to the e-mail address specified in this field. If this field is
left blank, the Prestige does not send logs via e-mail.
SMTP
Authentication
SMTP (Simple Mail Transfer Protocol) is the message-exchange standard for the
Internet. SMTP enables you to move messages from one e-mail server to another.
Select the check box to activate SMTP authentication. If mail server authentication
is needed but this feature is disabled, you will not receive the e-mail logs.
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Table 60 Log Settings (continued)
LABEL
DESCRIPTION
User Name
Enter the user name (up to 31 characters) (usually the user name of a mail
account).
Password
Enter the password associated with the user name above.
Syslog Logging
The Prestige sends a log to an external syslog server.
Active
Click Active to enable syslog logging.
Syslog Server IP
Address
Enter the server name or IP address of the syslog server that will log the selected
categories of logs.
Log Facility
Select a location from the drop down list box. The log facility allows you to log the
messages to different files in the syslog server. Refer to the syslog server manual
for more information.
Active Log and
Alert
144
Log
Select the categories of logs that you want to record.
Send Immediate
Alert
Select log categories for which you want the Prestige to send E-mail alerts
immediately.
Apply
Click Apply to save your changes.
Reset
Click Reset to begin configuring this screen afresh.
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CHAPTER 15
Tools
This chapter shows you how to upload a new firmware, upload or save backup configuration
files and restart the Prestige.
15.1 Firmware Upload Screen
Find firmware at www.zyxel.com in a file that (usually) uses the system model name with a
.bin extension, for example, "Prestige.bin". The upload process uses HTTP (Hypertext
Transfer Protocol) and may take up to two minutes. After a successful upload, the system will
reboot.
Click the Tools link under Maintenance in the navigation panel. Follow the instructions in
this screen to upload firmware to your Prestige.
Figure 91 Maintenance Firmware Upload
The following table describes the labels in this screen.
Table 61 Maintenance Firmware Upload
LABEL
DESCRIPTION
File Path
Type in the location of the file you want to upload in this field or click Browse ... to
find it.
Browse...
Click Browse... to find the .bin file you want to upload. Remember that you must
decompress compressed (.zip) files before you can upload them.
Upgrade
Click Upgrade to begin the upload process. This process may take up to two
minutes.
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Note: Do not turn off the Prestige while firmware upload is in progress!
After you see the Firmware Upload In Process screen, wait two minutes before logging into
the Prestige again.
Figure 92 Upload Warning
The Prestige automatically restarts in this time causing a temporary network disconnect. In
some operating systems, you may see the following icon on your desktop.
Figure 93 Network Temporarily Disconnected
After two minutes, log in again and check your new firmware version in the Status screen.
If the upload was not successful, the following screen will appear. Click Return to go back to
the Firmware screen.
Figure 94 Upload Error Message
15.2 Configuration Screen
See the Firmware and Configuration File Maintenance chapter for transferring configuration
files using FTP/TFTP commands.
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Click the Tools link under Maintenance, and the Configuration tab. Information related to
factory defaults, backup configuration, and restoring configuration appears as shown next.
Figure 95 Configuration
15.2.1 Backup Configuration
Backup configuration allows you to back up (save) the Prestige’s current configuration to a
file on your computer. Once your Prestige is configured and functioning properly, it is highly
recommended that you back up your configuration file before making configuration changes.
The backup configuration file will be useful in case you need to return to your previous
settings.
Click Backup to save the Prestige’s current configuration to your computer
15.2.2 Restore Configuration
Restore configuration allows you to upload a new or previously saved configuration file from
your computer to your Prestige.
Table 62 Maintenance: Restore Configuration
LABEL
DESCRIPTION
File Path
Type in the location of the file you want to upload in this field or click Browse ... to
find it.
Browse...
Click Browse... to find the file you want to upload. Remember that you must
decompress compressed (.ZIP) files before you can upload them.
Upgrade
Click Upgrade to begin the upload process.
Note: Do not turn off the Prestige while configuration file upload is in progress
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After you see a “Upgrade Successful” screen, you must then wait one minute before logging
into the Prestige again.
Figure 96 Configuration Restore Successful
The Prestige automatically restarts in this time causing a temporary network disconnect. In
some operating systems, you may see the following icon on your desktop.
Figure 97 Temporarily Disconnected
If you uploaded the default configuration file you may need to change the IP address of your
computer to be in the same subnet as that of the default Prestige IP address (192.168.1.1). See
the appendix for details on how to set up your computer’s IP address.
If the upload was not successful, the following screen will appear.
Figure 98 Configuration Restore Error
15.2.3 Back to Factory Defaults
Pressing the Restart button in this section clears all user-entered configuration information
and returns the Prestige to its factory defaults.
You can also press the RESET button on the rear panel to reset the factory defaults of your
Prestige. Refer to Chapter 2 on page 35 for more information on the RESET button.
15.3 Restart Screen
System restart allows you to reboot the Prestige without turning the power off.
Click the Tools link under Maintenance, and the Restart tab. Click Restart to have the
Prestige reboot. This does not affect the Prestige's configuration.
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Figure 99 System Restart
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CHAPTER 16
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
16.1 Problems Starting Up the Prestige
Table 63 Troubleshooting Starting Up Your Prestige
PROBLEM
CORRECTIVE ACTION
None of the
LEDs turn on
when I turn on
the Prestige.
Make sure that the Prestige’s power adaptor is connected to the Prestige and plugged
in to an appropriate power source. Make sure that the Prestige and the power source
are both turned on.
Turn the Prestige off and on.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
16.2 Problems with the LAN
Table 64 Troubleshooting the LAN
PROBLEM
CORRECTIVE ACTION
The LAN LEDs
do not turn on.
Check your Ethernet cable connections (refer to the Quick Start Guide for details).
Check for faulty Ethernet cables.
Make sure your computer’s Ethernet Card is working properly.
I cannot access
If Any IP is disabled, make sure that the IP address and the subnet mask of the
the Prestige from Prestige and your computer(s) are on the same subnet.
the LAN.
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16.3 Problems with the WAN
Table 65 Troubleshooting the WAN
PROBLEM
CORRECTIVE ACTION
The WAN LED is
off.
Check the connections between the Prestige WAN port and the cable/DSL modem
or ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through
cable.
I cannot get a
WAN IP address
from the ISP.
Click WAN to verify your settings.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter.
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
If you use PPPoE encapsulation, check the idle time-out setting. Refer to the
Chapter 5 on page 81.
16.4 Problems with the Password
Table 66 Troubleshooting the Password
PROBLEM
CORRECTIVE ACTION
Cannot access the
Prestige.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the RESET button to restore the factory default configuration file. This will
restore all of the factory defaults including the password; see Section 2.3 on
page 37 for details.
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16.5 Problems with Remote Management
Table 67 Troubleshooting Telnet
PROBLEM
CORRECTIVE ACTION
Cannot access the
Prestige from the
LAN or WAN.
Refer to Section 11.1.1 on page 119 for scenarios when remote management
may not be possible.
When NAT is enabled:
• Use the Prestige's WAN IP address when configuring from the WAN.
• Use the Prestige's LAN IP address when configuring from the LAN.
16.6 Problems Accessing the Prestige
Table 68 Troubleshooting Accessing the Prestige
PROBLEM
CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all
offline content check box and click OK. Click OK in the Internet Options screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer’s ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device’s
MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your computer’s
ARP table.
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16.6.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
16.6.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device’s IP address.
16.6.1.1.1 Disable pop-up Blockers
1 In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up
Blocker.
Figure 100 Pop-up Blocker
You can also check if pop-up blocking is disabled in the Pop-up Blocker section in the
Privacy tab.
1 In Internet Explorer, select Tools, Internet Options, Privacy.
2 Clear the Block pop-ups check box in the Pop-up Blocker section of the screen. This
disables any web pop-up blockers you may have enabled.
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Figure 101
Internet Options
3 Click Apply to save this setting.
16.6.1.1.2 Enable pop-up Blockers with Exceptions
Alternatively, if you only want to allow pop-up windows from your device, see the following
steps.
1 In Internet Explorer, select Tools, Internet Options and then the Privacy tab.
2 Select Settings…to open the Pop-up Blocker Settings screen.
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Figure 102 Internet Options
3 Type the IP address of your device (the web page that you do not want to have blocked)
with the prefix “http://”. For example, http://192.168.1.1.
4 Click Add to move the IP address to the list of Allowed sites.
Note: If you change the IP address of your device, make sure that the new address
matches the address you type in the Pop-up Blocker Settings screen.
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Figure 103 Pop-up Blocker Settings
5 Click Close to return to the Privacy screen.
6 Click Apply to save this setting.
16.6.1.2 JavaScripts
If pages of the web configurator do not display properly in Internet Explorer, check that
JavaScripts are allowed.
1 In Internet Explorer, click Tools, Internet Options and then the Security tab.
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Figure 104 Internet Options
2 Click the Custom Level... button.
3 Scroll down to Scripting.
4 Under Active scripting make sure that Enable is selected (the default).
5 Under Scripting of Java applets make sure that Enable is selected (the default).
6 Click OK to close the window.
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Figure 105 Security Settings - Java Scripting
16.6.1.3 Java Permissions
1 From Internet Explorer, click Tools, Internet Options and then the Security tab.
2 Click the Custom Level... button.
3 Scroll down to Microsoft VM.
4 Under Java permissions make sure that a safety level is selected.
5 Click OK to close the window.
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Figure 106 Security Settings - Java
16.6.1.3.1 JAVA (Sun)
1 From Internet Explorer, click Tools, Internet Options and then the Advanced tab.
2 Make sure that Use Java 2 for
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