Samsung Electronics Co SLM2070W Mono Laser Multi-Function Printer User Manual Egmont F english

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Document ID	2066552
Application ID	15MWX1PYFYi6SOd2JGd+MQ==
Document Description	Users Manual 6
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Date Submitted	2013-09-09 00:00:00
Date Available	2013-09-09 00:00:00
Creation Date	2017-10-25 23:31:43
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Document Title	Egmont_F_english.book
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Document Author:	jud

Scan features
Editing an image with Image Manager
The Image Manager application provides you with menu commands and tools
to edit your scanned image.
4. Special Features
253
Fax features
30
• For basic faxing features, refer to the Basic Guide (see "Basic faxing" on
page 66).
Redialing the fax number
• This function is not supported for M207x Series (see "Control panel
overview" on page 25).
Press
(Redial/Pause) button on the control panel.
Select the fax number you want.
Ten recently sent fax numbers with ten received Caller IDs are shown.
29
Automatic redialing
When the number you have dialed is busy or there is no answer when you send
a fax, the machine automatically redials the number. The redial time depends on
the country's factory default setting.
When the display shows Retry Redial?, press
When an original is loaded in the document feeder, the machine
automatically begins to send.
If an original is placed on the scanner glass, select Yes to add another
page. Load another original and press OK. When you have finished,
select No when Another Page? appears.
(Start) button to redial the
31
number without waiting. To cancel the automatic redialing, press
(Cancel or
Stop/Clear).
To change the time interval between redials and the number of redial attempts.
Press
panel.
(fax) >
(Menu)> Fax Setup > Sending on the control
Confirming a transmission
When the last page of your original has been sent successfully, the machine
beeps and returns to ready mode.
When something goes wrong while sending your fax, an error message appears
on the display. If you receive an error message, press
Select Redial Times or Redial Term you want.
(Cancel or Stop/Clear)
to clear the message and try to send the fax again.
Select the option you want.
4. Special Features
254
Fax features
You can set your machine to print a confirmation report automatically each
time sending a fax is completed. Press
(fax) >
> Sending > Send Report on the control panel.
(Menu) > Fax Setup
Enter the recipients’ numbers and select the option
Select the Help menu or click the
button from the window and click on
any option you want to know about.
32
Sending a fax in the computer
Click Send.
33
Delaying a fax transmission
• This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
You can set your machine to send a fax at a later time when you will not be
present. You cannot send a color fax using this feature.
You can send a fax from your computer without going to the machine.
To send a fax from your computer, the Samsung Network PC Fax program
must be installed. This program will be installed when you installed the printer
driver.
Open the document to be sent.
Select Print from the File menu.
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
Press
The Print window will be displayed. It may look slightly different
depending on your application.
Select Samsung Network PC Fax from the Print window
Click Print or OK.
(fax) on the control panel.
Adjust the resolution and the darkness to suit your fax needs.
Press
(Menu) > Fax Feature > Delay Send on the control panel.
Or select Fax > Delayed Send > To on the touch screen.
Enter the number of the receiving fax machine and press OK.
The display asks you to enter another fax number to send the document.
4. Special Features
255
Fax features
To enter more fax numbers, press OK when Yes highlights and repeat
steps 5.
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
• Once you entered a group dial number, you cannot enter another group
dial numbers anymore.
Press
panel.
Enter the job name and the time.
Select the fax job and press OK.
• You can add up to 10 destinations.
If you set a time earlier than the current time, the fax will be sent at that time
on the following day.
Adding documents to a reserved fax
The original is scanned into memory before transmission.
The machine returns to ready mode. The display reminds you that you
are in ready mode and that a delayed fax is set.
You can check the list of delayed fax jobs.
Press
(Menu) > System Setup > Report > Schedule Jobs on the
control panel.
(fax) >
(Menu) > Fax Feature > Add Page on the control
When you have finished, select No when Another Page? appears. The
machine scans the original into memory.
Press
(Cancel or Stop/Clear) to return to ready mode.
Canceling a reserved fax job
Press
panel.
(fax) >
(Menu) > Fax Feature > Cancel Job on the control
Select the fax job you want and press OK.
Press OK when Yes highlights.
The selected fax is deleted from memory.
Press
(Stop/Clear) to return to ready mode.
4. Special Features
256
Fax features
34
35
Sending a priority fax
This function is used when a high priority fax need to be sent ahead of reserved
operations. The original is scanned into memory and immediately transmitted
when the current operation is finished.
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
Press
(Fax) >
control panel.
Forwarding a sent fax to another destination
You can set the machine to forward the received or sent fax to other destination
by a fax, an email or a server. If you are out of office but have to receive the fax,
this feature may be useful.
• When you forward a fax by an email, you must first set the mail server and
IP address in SyncThru™ Web Service (see "Using SyncThru™ Web
Service" on page 271).
(Menu) > Fax Feature > Priority Send on the
• Though you sent or received a color fax, the data is forwarded in
grayscale.
Or select Fax > Priority Send > To on the touch screen.
Enter the destination fax number and press OK.
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
Press
(fax) >
(Menu) > Fax Feature > Forward > Fax > Send
Forward > On on the control panel.
Enter the job name and press OK.
If an original is placed on the scanner glass, select Yes to add another
pages. Load another original and press OK.
When you have finished, select No when Another Page? appears.
Or select Setup > Machine Setup > Fax Setup > Forward > Fax, Email,
or Server > Send Forward > On on the touch screen.
The machine starts to scan and send a fax to destinations.
Forward options may not be available depending on model or optional
goods (see "Variety feature" on page 10).
4. Special Features
257
Fax features
Enter the destination fax number, email address, or server address and
press OK.
Press
(Cancel or Stop/Clear) to return to ready mode.
Press
(fax) >
(Menu) > Fax Feature > Forward > Fax, E-mail, or
Server > Receive Forward or RCV Forward > Forward on the control
panel.
Or select Setup > Machine Setup > Fax Setup > Forward > Fax, Email,
or Server > Receive Forward or RCV Forward > On on the touch
screen.
Subsequent sent faxes will be forwarded to the specified fax machine.
36
Forwarding a received fax
• Forward options may not be available depending on model or optional
goods (see "Variety feature" on page 10).
• To set the machine to print out a fax when fax forwarding has been
completed, select Forward&Print.
You can set the machine to forward the received or sent fax to other destination
by a fax, an email or a server. If you are out of office but have to receive the fax,
this feature may be useful.
Enter the destination fax number, email address, or server address and
press OK.
Enter the starting tim and ending time, then press OK.
Though you sent or received a color fax, the data is forwarded in grayscale.
Press
(Cancel or Stop/Clear) to return to ready mode.
Subsequent sent faxes will be forwarded to the specified fax machine.
4. Special Features
258
Fax features
37
38
Sending faxes on both sides of paper
Receiving a fax in the computer
• This is available only when you load originals into the document feeder.
• This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
• Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
• To use this feature, set the option on the control panel:
• This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
Press
(fax) > Duplex on the control panel.
Or select Fax > Select the menu you want > Select Duplex from the submenus > on the touch screen.
•
Off: Send faxes in normal mode.
•
2 Side: Send faxes on both sides of the original.
•
2->1Side ROT2: Send faxes on both sides of the original and prints
each one on a separate sheet, but the information on the back side
of the printout is rotated 180°.
Press OK.
Press
(fax) >
(Menu) > Fax Feature > Forward > PC > On the
control panel.
Or select Setup > Machine Setup > Next > Fax Setup > Forward > PC
> On on the touch screen.
Open the Samsung Easy Printer Manager.
Select the appropriate machine from the Printer List.
Select Fax to PC Settings menu.
Use Enable Fax Receiving from Device to change the fax settings.
•
Image Type: Convert the received faxes to PDF or TIFF.
•
Save Location: Select location to save the converted faxes.
•
Prefix: Select prefix.
•
Print received fax: After receiving the fax, set prints information for
the received fax.
4. Special Features
259
Fax features
•
Notify me when complete: Set to show the popup window to
notify receiving a fax.
•
Open with default application: After receiving the fax, open it with
default application.
•
None: After receiving a fax, the machine does not notify the user or
opens the application.
•
To use the Ans/Fax mode, attach an answering machine to the EXT socket
on the back of your machine.
Press Save > OK.
•
39
Changing the receive modes
Press
(fax) >
(Menu) > Fax Setup > Receiving > Receive Mode
on the control panel.
Or select Setup > Machine Setup > Next > Default Setting > Fax
Default > Common > Receive Mode on the touch screen.
Select the option you want.
•
•
Fax: Answers an incoming fax call and immediately goes into the fax
reception mode.
Tel: Receives a fax by pressing
Ans/Fax: Is for when an answering machine attached to your
machine. Your machine answers an incoming call, and the caller can
leave a message on the answering machine. If the fax machine
senses a fax tone on the line, the machine automatically switches to
Fax mode to receive the fax.
DRPD: You can receive a call using the Distinctive Ring Pattern
Detection (DRPD) feature. Distinctive Ring is a telephone company
service which enables an user to use a single telephone line to
answer several different telephone numbers. For further details, see
"Receiving faxes using DRPD mode" on page 261.
This setting may not be available depending on your country.
Press OK.
Press
(Cancel or Stop/Clear) to return to ready mode.
(On Hook Dial) and then
(Start) button.
4. Special Features
260
Fax features
40
42
Receiving manually in Tel mode
You can receive a fax call by pressing
pressing
(On Hook Dial) button and then
(Start) when you hear a fax tone. If your machine has a handset,
you can answer calls using the handset (see "Features by models" on page 7).
Receiving faxes with an extension telephone
When you are using an extension telephone connected to the EXT socket, you
can receive a fax from someone you are talking to on the extension telephone,
without going to the fax machine.
When you receive a call on the extension phone and hear fax tones, press the
keys *9* on the extension phone. The machine receives the fax.
41
Receiving in Answering Machine/Fax mode
*9* is the remote receive code preset at the factory. The first and the last
asterisks are fixed, but you can change the middle number to whatever you
want.
To use this mode, you must attach an answering machine to the EXT socket on
the back of your machine. If the caller leaves a message, the answering machine
stores the message. If your machine detects a fax tone on the line, it
automatically starts to receive the fax.
• If you have set your machine to this mode and your answering machine
is switched off, or no answering machine is connected to EXT socket,
your machine automatically goes into Fax mode after a predefined
number of rings.
• If the answering machine has a user-selectable ring counter, set the
machine to answer incoming calls within 1 ring.
• If the machine is in Tel mode, disconnect or switch off the answering
machine with the fax machine. Otherwise, the outgoing message from
the answering machine will interrupt your phone conversation.
While you are talking over the telephone connected to the EXT socket, copy
and scan features are not available.
43
Receiving faxes using DRPD mode
This setting may not be available depending on your country. Distinctive Ring is
a telephone company service which enables an user to use a single telephone
line to answer several different telephone numbers. This feature is often used by
answering services who answer telephones for many different clients and need
to know which number someone is calling in on to properly answer the phone.
4. Special Features
261
Fax features
44
This setting may not be available depending on your country.
Select
(fax) >
(Menu) > Fax Setup > Receiving > DRPD Mode
> Waiting Ring on the control panel.
Or select Setup > Machine Setup > Next > Default Setting > Fax
Default > Common > Receive Mode > DRPD on the touch screen.
Receiving in secure receiving mode
Call your fax number from another telephone.
This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
You may need to prevent your received faxes from being accessed by
unauthorized people. Turn on secure receiving mode, then all incoming faxes
go into memory. You can print the incoming faxes with entering the password.
When your machine begins to ring, do not answer the call. The machine
requires several rings to learn the pattern.
When the machine completes learning, the display shows Completed
DRPD Setup. If the DRPD setup fails, Error DRPD Ring appears.
To use the secure receiving mode, activate the menu from
(fax) >
(Menu) > Fax Feature > Secure Receive on the control panel.
Press OK when DRPD appears and start over from step 2.
Or select Setup > Machine Setup > Next > Fax Setup > Secure Receive on
the touch screen.
• DRPD must be set up again if you re-assign your fax number, or connect
the machine to another telephone line.
• After DRPD has been set up, call your fax number again to verify that the
machine answers with a fax tone. Then have a call placed to a different
number assigned to that same line to be sure the call is forwarded to the
extension telephone or answering machine plugged into the EXT socket.
Printing received faxes
Select
(fax) >
(Menu) > Fax Feature > Secure Receive > Print
on the control panel.
Or select Setup > Machine Setup > Next > Fax Setup > Secure Receive
> Print on the touch screen.
Enter a four-digit password and press OK.
4. Special Features
262
Fax features
•
The machine prints all of the faxes stored in memory.
Short Edge: Prints pages to be read by flipping like a note pad.
45
Printing faxes on both sides of the paper
• Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
• This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
Press
(fax) >
(Menu) > Fax Setup > Receiving > Duplex Print
on the control panel.
•
Off: Prints in Normal mode.
•
Long Edge: Prints pages to be read like a book.
Press OK.
Press
(Cancel or Stop/Clear) to return to ready mode.
46
Receiving faxes in memory
Since your machine is a multi-tasking device, it can receive faxes while you are
making copies or printing. If you receive a fax while you are copying or printing,
your machine stores incoming faxes in its memory. Then, as soon as you finish
copying or printing, the machine automatically prints the fax.
If fax is received and being printed, other copy and print jobs cannot be
processed at the same time.
4. Special Features
263
Fax features
47
Printing sent fax report automatically
You can set the machine to print a report with detailed information about the
previous 50 communication operations, including time and dates.
Press
(fax) >
control panel.
Press
(Menu) > Fax Setup > Auto Report > On on the
(Cancel or Stop/Clear) to return to ready mode.
4. Special Features
264
Using shared folder features
This feature allows you to use the machine’s memory as a shared folder. The
advantage of this feature is that you can conveniently use the shared folder
through your computer’s window.
• This feature may not be available depending on model or optional goods
(see "Features by models" on page 7).
• You can use this feature in the models that have a mass storage device
(see "Variety feature" on page 10).
49
Using the shared folder
You can use the shared folder in the same way exactly like the normal computer.
Create, edit and delete the folder or file as a normal Windows folder. You also
store the scanned data in the shared folder. You can directly print files stored on
a the shared folder. You can print TIFF, BMP, JPEG and PRN files.
• The administrator can set the ID and password to restrict the user’ s
access and also set the maximum number of simultaneous users.
48
Creating a shared folder
Open the Windows Explore window from the computer.
Create a new folder under nfsroot directory.
Enter the printer’s \\[ip address] (example: \\169.254.133.42) in
the address field, and press the Enter key or click Go.
4. Special Features
265
Using memory/hard drive features
From the control panel
You can use this feature in the models that have a mass storage device
(HDD) or memory (see "Variety feature" on page 10).
If your machine has optional memory or an optional hard drive, you can use
these features from the
(Menu) button> System Setup > Job
Management.
50
Setting up the optional memory
From the printer driver
•
Active Job: All of the print jobs waiting to be printed are listed in the active
job queue in the order you sent them to the printer. You can delete a job
from the queue before printing, or promote a job to print sooner.
•
File Policy: You can choose the file policy for generating file name before
you proceed with the job through optional memory. If the optional memory
already has the same name when you entered a new file name, you can
rename or overwrite it.
•
Stored Job: You can print or delete a stored job.
After installing the optional memory, you can use advanced printing features,
such as proofing a job and specifying of printing a private job in the Print
window. Select Properties or Preference, and configure the printing mode.
• Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
• After installing the hard drive, you can also print the predefined
document templates from the
Form Menu.
(Menu) button > System Setup >
4. Special Features
266
5. Useful Management
Tools
This chapter introduces management tools provided to help you make full use of your machine.
• Easy Capture Manager
268
• Samsung AnyWeb Print
269
• Easy Eco Driver
270
• Using SyncThru™ Web Service
271
• Using Samsung Easy Document Creator
275
• Using Samsung Easy Printer Manager
276
• Using Samsung Printer Status
279
• Using Smart Panel
281
• Using the Linux Unified Driver Configurator
283
Easy Capture Manager
• This feature may not be available depending on model or optional goods (see "Software" on page 8).
• Available for Windows OS users only (see "Software" on page 8).
Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited.
5. Useful Management Tools
268
Samsung AnyWeb Print
• This feature may not be available depending on model or optional goods (see "Software" on page 8).
• Available for Windows and Mac OS users only (see "Software" on page 8).
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Click Start > All
programs > Samsung Printers > Samsung AnyWeb Print > Download the latest version to link to the website where the tool is available for download.
5. Useful Management Tools
269
Easy Eco Driver
• Available for Windows OS users only.
• This feature may not be available depending on model or optional goods (see "Features by models" on page 7).
With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Start Easy Eco Driver before printing job
checkbox in the printer properties should be checked.
Easy Eco Driver also allows you simple editing such as removing images and texts, changing fonts, and more. You can save frequently used settings as a preset.
How to use:
1 Open a document to print.
2 Print the document.
A preview window appears.
3 Select the options you want to apply to the document.
You can see the preview of the applied features.
4 Click Print.
5. Useful Management Tools
270
Using SyncThru™ Web Service
• Internet Explorer 6.0 or higher is the minimum requirement for
SyncThru™ Web Service.
• SyncThru™ Web Service explanation in this user’s guide may differ from
your machine depending on its options or models.
• Network model only (see "Software" on page 8).
Click Login on the upper right of the SyncThru™ Web Service website.
Type in the ID and Password then click Login.
•
ID: admin
•
Password: sec00000
Accessing SyncThru™ Web Service
Access a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in
the address field and press the Enter key or click Go.
Your machine’s embedded website opens.
Logging into SyncThru™ Web Service
Before configuring options in SyncThru™ Web Service, you need to log-in as an
administrator. You can still use SyncThru™ Web Service without logging in but
you won’t have access to Settings tab and Security tab.
5. Useful Management Tools
271
Using SyncThru™ Web Service
Settings tab
SyncThru™ Web Service overview
This tab allows you to set configurations provided by your machine and
network. You need to log-in as an administrator to view this tab.
•
Machine Settings tab: Sets options provided by your machine.
•
Network Settings tab: Shows options for the network environment. Sets
options such as TCP/IP and network protocols.
Some tabs may not appear depending on your model.
Security tab
Information tab
This tab gives you general information about your machine. You can check
things, such as remaining amount of toner. You can also print reports, such as an
error report.
This tab allows you to set system and network security information. You need to
log-in as an administrator to view this tab.
•
System Security: Sets the system administrator’s information and also
enables or disables machine features.
•
Active Alerts: Shows the alerts that have occurred in the machine and their
severity.
•
Network Security: Sets settings for HTTPs, IPSec, IPv4/IPv6 filtering, 802.1x,
and Authentication servers.
•
Supplies: Shows how many pages are printed and amount of toner left in
the cartridge.
•
•
Usage Counters: Shows the usage count by print types: simplex and
duplex.
User Access Control: Classifies users into several groups according to each
user’s role. Each user’s authorization, authentication and accounting will be
controlled by the group’s role definition.
•
Current Settings: Shows the machine’s and network’s information.
•
Print information: Prints reports such as system related reports, e-mail
address, and font reports.
5. Useful Management Tools
272
Using SyncThru™ Web Service
Maintenance tab
E-mail notification setup
This tab allows you to maintain your machine by upgrading firmware and
setting contact information for sending emails. You can also connect to
Samsung website or download drivers by selecting the Link menu.
•
Firmware Upgrade: Upgrade your machine’s firmware.
•
Contact Information: Shows the contact information.
•
Link: Shows links to useful sites where you can download or check
information.
You can receive emails about your machine’s status by setting this option. By
setting information such as IP address, host name, e-mail address and SMTP
server information, the machine status (toner cartridge shortage or machine
error) will be sent to a certain person's e-mail automatically. This option may be
used more frequently by a machine administrator.
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine.
Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field
and press the Enter key or click Go.
Your machine’s embedded website opens.
From the Settings tab, select Machine Settings > E-mail Notification.
If you have not configured outgoing server environment, go to Settings >
Network Settings > Outgoing Mail Server(SMTP) to configure network
environment before setting e-mail notification.
5. Useful Management Tools
273
Using SyncThru™ Web Service
Select Enable check box to use the E-mail Notification.
Click Add button to add e-mail notification user.
Set the recipient name and e-mail address(es) with notification items
you want to receive an alert for.
Setting the system administrator’s information
This setting is necessary for using the e-mail notification option.
Click Apply.
If the firewall is activated, the e-mail may not be sent successfully. In that
case, contact the a network administrator.
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine.
Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field
and press the Enter key or click Go.
Your machine’s embedded website opens.
Click Apply.
From the Security tab, select System Security > System Administrator
Enter the name of the administrator, phone number, location, and email
address.
5. Useful Management Tools
274
Using Samsung Easy Document Creator
Samsung Easy Document Creator is an application to help users scan, compile,
and save documents in multiple formats, including .epub format. These
documents can be shared via social networking sites or fax. Whether you’re a
student needing to organize research from the library or a stay-at-home mom
sharing scanned pictures from last year’s birthday party, Samsung Easy
Document Creator will provide you with the necessary tools.
The Samsung Easy Document Creator provides features below:
•
Image Scanning: Use for scanning single or mulitple pictures.
•
Document Scanning: Use for scanning documents with text or text and
images.
•
Text Converting: Use for scanning documents that need to be saved in an
editable text format.
•
Book Scanning: Use for scanning books with the flatbed scanner.
•
SNS Upload: Provides an easy and quick way to upload scanned image or
existing images to a variety of social networking sites (SNS).
•
E-Book Conversion: Provides the ability to scan multiple documents in as
one e-book or convert existing files into an e-book format.
•
Plug-in: Scan, fax, and convert to E-Book directly from the Microsoft Office
program.
Click the Help ( ) button from the window and click on any option you
want to know about.
5. Useful Management Tools
275
Using Samsung Easy Printer Manager
• This feature may not be available depending on model or optional goods
(see "Software" on page 8).
The Samsung Easy Printer Manager interface is comprised of various basic
sections as described in the table that follows:
• Available for Windows and Mac OS users only (see "Software" on page 8).
The screenshot may differ depending on operating system you are using.
• For Windows, Internet Explorer 6.0 or higher is the minimum
requirement for Samsung Easy Printer Manager.
Samsung Easy Printer Manager is an application that combines Samsung
machine settings into one location. Samsung Easy Printer Manager combines
device settings as well as printing environments, settings/actions and
launching. All of these features provide a gateway to conveniently use your
Samsung machine. Samsung Easy Printer Manager provides two different user
interfaces for the user to choose from: the basic user interface and the advanced
user interface. Switching between the two interfaces is easy: just click a button.
Understanding Samsung Easy Printer Manager
To open the program:
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung
Easy Printer Manager > Samsung Easy Printer Manager.
For Mac,
Open the Applications folder > Samsung folder > Samsung Easy Printer
Manager.
Printer list
The Printer List displays printers installed on your
computer and network printers added by network
discovery (Windows only).
5. Useful Management Tools
276
Using Samsung Easy Printer Manager
Printer
information
This area gives you general information about your
machine. You can check information, such as the machine’s
model name, IP address (or Port name), and machine
status.
Application
information
Includes links for changing to the advanced settings,
preference, help, and about.
The
button is used to change the user
interface to the advanced settings user interface
(see "Advanced settings user interface overview"
on page 278).
Displays Quick links to machine specific functions. This
section also includes links to applications in the advanced
settings.
If you connect your machine to a network, the
SyncThru™ Web Service icon is enabled.
You can view the online User’s Guide.
Troubleshooting button: This button opens the
Troubleshooting Guide when an error occurs.
You can directly open the necessary section in the
user’s guide.
Quick links
Contents area
Displays information about the selected machine,
remaining toner level, and paper. The information will vary
based on the machine selected. Some machines do not
have this feature.
Order supplies
Click on the Order button from the supply ordering
window. You can order replacement toner cartridge(s)
from online.
Select the Help menu or click the
button from the window and click on
any option you want to know about.
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Using Samsung Easy Printer Manager
Fax to PC Settings
Advanced settings user interface overview
The advanced user interface is intended to be used by the person responsible
for managing the network and machines.
This menu includes settings related to the basic fax functionality of the selected
device.
•
Disable: If Disable is On, incoming faxes will not be received on this device.
•
Enable Fax Receiving from Device: Enables faxing on the device and allow
more options to be set.
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine.
Alert Settings (Windows only)
Device Settings
You can configure various machine settings such as machine setup, paper,
layout, emulation, network, and print information.
This menu includes settings related to error alerting.
•
Printer Alert: Provides settings related to when alerts will be received.
•
Email Alert: Provides options relating to receiving alerts via email.
•
Alert History: Provides a history of device and toner related alerts.
Scan to PC Settings
This menu includes settings to create or delete scan to PC profiles.
•
Scan Activation: Determines whether or not scanning is enabled on the
device.
•
Basic tab: Contains settings related general scan and device settings.
•
Image tab: Contains settings related to image altering.
Job Accounting
Provides querying of quota information of the specified job accounting user.
This quota information can be created and applied to devices by job accounting
software such as SyncThru™ or CounThru™ admin software.
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Using Samsung Printer Status
The Samsung Printer Status is a program that monitors and informs you of the
machine status.
Icon
• The Samsung Printer Status window and its contents shown in this user’s
guide may differ depending on the machine or operating system in use.
Mean
Normal
The machine is in ready mode and experiencing no
errors or warnings.
Warning
The machine is in a state where an error might occur in
the future. For example, it might be in toner low status,
which may lead to toner empty status.
Error
The machine has at least one error.
• Check the operating system(s) that are compatible with your machine
(see "Specifications" on page 108).
• Available for Windows OS users only (see "Software" on page 8).
Description
Samsung Printer Status overview
If an error occurs while operating, you can check the error from the Samsung
Printer Status. Samsung Printer Status is installed automatically when you install
the machine software.
You can also launch Samsung Printer Status manually. Go to the Printing
Preferences, click the Basic tab > Printer Status button.
These icons appear on the Windows task bar:
Toner Level
You can view the level of toner remaining in each
toner cartridge. The machine and the number of
toner cartridge(s) shown in the above window may
differ depending on the machine in use. Some
machines do not have this feature.
Option
You can set printing job alert related settings.
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Using Samsung Printer Status
Order Supplies
You can order replacement toner cartridge(s) from
online.
User’s Guide
You can view the online User’s Guide.
This button opens the Troubleshooting
Guide when an error occurs. You can directly
open the troubleshooting section in the
user’s guide.
Close
Close the window.
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Using Smart Panel
Smart Panel is a program that monitors and informs you of the machine’s status,
and allows you to customize the machine’s settings. You can download Smart
Panel from the Samsung website (see "Installing the Smart Panel" on page 137).
Toner Level
You can view the level of toner remaining in each toner
cartridge. The machine and the number of toner
cartridge(s) shown in the above window may differ
depending on the machine in use. If you cannot see
this feature, it is not applicable to your machine.
Buy Now
You can order replacement toner cartridge(s) from
online.
User’s Guide
You can view the online User’s Guide.
• The Smart Panel window and its contents shown in this user’s guide may
differ depending on the machine or operating system in use.
• Check the operating system(s) that are compatible with your machine
(see "Specifications" on page 108).
• The Smart Panel is available for Linux OS users only (see "Software" on
page 8).
This button opens the Troubleshooting
Guide when an error occurs. You can directly
open the troubleshooting section in the user’s
guide.
Smart Panel overview
If an error occurs while operating, you can check the error from the Smart Panel.
You can also launch Smart Panel manually.
Double-click the Smart Panel icon(
Printer Setting
You can configure various machine settings in the
Printer Settings Utility window. Some machines do not
have this feature.
) in the Notification Area.
If you connect your machine to a network, the
SyncThru™ Web Service window appears
instead of the Printer Settings Utility.
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Using Smart Panel
Changing Smart Panel’s settings
Right-click in Linux on the Smart Panel icon and select Configure smart panel.
Select the settings you want from the Configure smart panel window.
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282
Using the Linux Unified Driver Configurator
The Unified Driver Configurator is a tool primarily intended for configuring
machine devices. You need to install Unified Linux Driver to use Unified Driver
Configurator (see "Installation for Linux" on page 137).
After the driver is installed on your Linux system, the Unified Driver Configurator
icon will automatically be created on your desktop.
10
Opening Unified Driver Configurator
Double-click the Unified Driver Configurator on the desktop.
You can also click the Startup Menu icon and select Samsung Unified
Driver > Unified Driver Configurator.
Click each button on the left to switch to the corresponding
configuration window.
1 Printer Configuration
2 Port Configuration
To use the on screen help, the Help or
button from the window.
After changing the configurations, click Exit to close the Unified Driver
Configurator.
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Using the Linux Unified Driver Configurator
11
Printers configuration
Printers configuration has the two tabs: Printers and Classes.
Printers tab
View the current system’s printer configuration by clicking on the machine icon
button on the left side of the Unified Driver Configurator window.
Shows all of the installed machines.
Shows the status, model name, and URI of your machine.
The printer control buttons are, as follows:
•
Refresh: Renews the available machines list.
•
Add Printer: Allows you to add a new machines.
•
Remove Printer: Removes the selected machine.
•
Set as Default: Sets the current selected machine as a default machine.
•
Stop/Start: Stops/starts the machine.
•
Test: Allows you to print a test page to ensure the machine is working
properly.
•
Properties: Allows you to view and change the printer’s properties.
Switches to Printers configuration.
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Using the Linux Unified Driver Configurator
Classes tab
12
Ports configuration
The Classes tab shows a list of available machine classes.
In this window, you can view the list of available ports, check the status of each
port and release a port that is stalled in a busy state when its owner has
terminated the job for any reason.
Shows all of the machine classes.
Shows the status of the class and the number of machines in the class.
Switches to Ports configuration.
•
Refresh: Renews the classes list.
Shows all of the available ports.
•
Add Class: Allows you to add a new machine class.
Shows the port type, device connected to the port, and status.
•
Remove Class: Removes the selected machine class.
•
Refresh: Renews the available ports list.
•
Release port: Releases the selected port.
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6. Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
• Paper feeding problems
287
• Power and cable connecting problems
288
• Printing problems
289
• Printing quality problems
293
• Copying problems
301
• Scanning problems
302
• Faxing problems
304
• Operating system problems
306
Paper feeding problems
Condition
Suggested solutions
Paper jams during printing.
Clear the paper jam.
Paper sticks together.
• Check the maximum paper capacity of the tray.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.
Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications required by the machine.
The paper keeps jamming.
• There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the
manual feeding in tray.
• An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.
• There may be debris inside the machine. Open the front cover and remove any debris.
Envelopes skew or fail to feed correctly.
Ensure that the paper guides are against both sides of the envelopes.
6. Troubleshooting
287
Power and cable connecting problems
Click this link to open an animation about solving power problems.
Condition
The machine is not receiving power,
or the connection cable between the
computer and the machine is not
connected properly.
Suggested solutions
• Connect the machine to the electricity supply first. If the machine has a
(Power/Wakeup) button on the control,
press it.
• Disconnect the machine’s cable and reconnect it.
6. Troubleshooting
288
Printing problems
Condition
The machine does not
print.
Possible cause
The machine is not receiving power.
Suggested solutions
Connect the machine to the electricity supply first. If the machine has a
(Power/
Wakeup) button on the control, press it.
The machine is not selected as the default
machine.
Select your machine as your default machine in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 96).
• No paper is loaded. Load paper (see "Loading paper in the tray" on page 43).
• The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 78).
• Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 78).
If a system error occurs, contact your service representative.
The connection cable between the computer and
the machine is not connected properly.
Disconnect the machine cable and reconnect it (see "Rear view" on page 24).
The connection cable between the computer and
the machine is defective.
If possible, attach the cable to another computer that is working properly and print a job.
You can also try using a different machine cable.
The port setting is incorrect.
Check the Windows printer settings to make sure that the print job is sent to the correct
port. If the computer has more than one port, make sure that the machine is attached to
the correct one.
6. Troubleshooting
289
Printing problems
Condition
The machine does not
print.
Possible cause
Suggested solutions
The machine may be configured incorrectly.
Check the Printing Preferences to ensure that all of the print settings are correct.
The printer driver may be incorrectly installed.
Uninstall and reinstall the machine’s driver.
The machine is malfunctioning.
Check the display message on the control panel to see if the machine is indicating a
system error. Contact a service representative.
The document size is so big that the hard disk
space of the computer is insufficient to access the
print job.
Get more hard disk space and print the document again.
The output tray is full.
Once the paper is removed from the output tray, the machine resumes printing.
The machine selects print
materials from the wrong
paper source.
The paper option that was selected in the
Printing Preferences may be incorrect.
For many software applications, the paper source selection is found under the Paper tab
within the Printing Preferences (see "Opening printing preferences" on page 56).
Select the correct paper source. See the printer driver help screen (see "Using help" on
page 57).
A print job is extremely
slow.
The job may be very complex.
Reduce the complexity of the page or try adjusting the print quality settings.
Half the page is blank.
The page orientation setting may be incorrect.
Change the page orientation in your application (see "Opening printing preferences" on
page 56). See the printer driver help screen (see "Using help" on page 57).
The paper size and the paper size settings do not
match.
Ensure that the paper size in the printer driver settings matches the paper in the tray.
The machine cable is loose or defective.
Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.
The machine prints, but
the text is wrong,
garbled, or incomplete.
Or, ensure that the paper size in the printer driver settings matches the paper selection
in the software application settings you use (see "Opening printing preferences" on
page 56).
6. Troubleshooting
290
Printing problems
Condition
Pages print, but they are
blank.
Possible cause
Suggested solutions
The wrong printer driver was selected.
Check the application’s printer selection menu to ensure that your machine is selected.
The software application is malfunctioning.
Try printing a job from another application.
The operating system is malfunctioning.
Exit Windows and reboot the computer. Turn the machine off and back on again.
The toner cartridge is defective or out of toner.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
• See "Redistributing toner" on page 76.
• See "Replacing the toner cartridge" on page 78.
The file may have blank pages.
Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image
from the Acrobat printing options.
The print quality of
photos is not good.
Images are not clear.
The resolution of the photo is very low.
Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.
Before printing, the
machine emits vapor near
the output tray.
Using damp paper can cause vapor during
printing.
This is not a problem. Just keep printing.
It will take longer to print when you print a PDF file as an image.
6. Troubleshooting
291
Printing problems
Condition
Possible cause
Suggested solutions
The machine does not
print special-sized paper,
such as billing paper.
Paper size and paper size setting do not match.
Set the correct paper size in the Custom in Paper tab in Printing Preferences (see
"Opening printing preferences" on page 56).
The printed billing paper
is curled.
The paper type setting does not match.
Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thick (see "Opening printing preferences" on page 56).
6. Troubleshooting
292
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition
Light or faded print
Suggested solutions
• If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the
toner cartridge" on page 78).
• The paper may not meet paper specifications; for example, the paper may be too moist or rough.
• If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn
the toner save mode off. See the help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 82).
• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
82). If these steps do not correct the problem, contact a service representative.
The top half of the paper is
printed lighter than the rest of
the paper
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening printing preferences" on page 56).
6. Troubleshooting
293
Printing quality problems
Condition
Toner specks
Suggested solutions
• The paper may not meet specifications; for example, the paper may be too moist or rough.
• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 82).
A aB bC c
A aB bC c
A aB bC c
A aB bC c
A aB bC c
Dropouts
• The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 82).
If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
A aBb C
A aBb C
A aBb C
A aBb C
A aBb C
• The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.
• The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thick (see "Opening
printing preferences" on page 56).
If these steps do not correct the problem, contact a service representative.
White Spots
If white spots appear on the page:
• The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be
dirty. Clean the inside of your machine (see "Cleaning the machine" on page 82).
• The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 82).
If these steps do not correct the problem, contact a service representative.
6. Troubleshooting
294
Printing quality problems
Condition
Vertical lines
Suggested solutions
If black vertical streaks appear on the page:
• The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and
install a new one (see "Replacing the toner cartridge" on page 78).
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
82). If these steps do not correct the problem, contact a service representative.
Black or color background
If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper.
• Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount
of background shading.
• Remove the old toner cartridge and install a new one (see "Replacing the toner cartridge" on page 78).
• Thoroughly redistribute the toner (see "Redistributing toner" on page 76).
Toner smear
• Clean the inside of the machine (see "Cleaning the machine" on page 82).
• Check the paper type and quality.
• Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 78).
6. Troubleshooting
295
Printing quality problems
Condition
Vertical repetitive defects
Suggested solutions
If marks repeatedly appear on the printed side of the page at even intervals:
• The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see
"Replacing the toner cartridge" on page 78).
• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after
a few more pages.
• The fusing assembly may be damaged. Contact a service representative.
Background scatter
Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams
on the reverse side. Printing on seams can cause problems.
Or select Thick from the Printing Preferences window (see "Opening printing preferences" on page 56).
• If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application
or in Printing Preferences (see "Opening printing preferences" on page 56). Ensure the correct paper type is selected. For example:
If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.
• If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 76).
Toner particles are around bold
characters or pictures
The toner might not adhere properly to this type of paper.
• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening printing preferences" on page 56).
• Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging
can occur causing this copy quality problem.
6. Troubleshooting
296
Printing quality problems
Condition
Suggested solutions
Misformed characters
• If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.
Page skew
• Ensure that the paper is loaded properly.
A aBb
A aBb C
A aBb C
A aBb C
A aBb C c
Cc
Curl or wave
• Check the paper type and quality.
• Ensure that the guides are not too tight or too loose against the paper stack.
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause paper curl.
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
6. Troubleshooting
297
Printing quality problems
Condition
Wrinkles or creases
Suggested solutions
• Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty
• Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 82).
Solid color or black pages
• The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 78).
• The machine may require repairing. Contact a service representative.
6. Troubleshooting
298
Printing quality problems
Condition
Loose toner
Suggested solutions
• Clean the inside of the machine (see "Cleaning the machine" on page 82).
• Check the paper type and quality.
• Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 78).
If the problem persists, the machine may require repair. Contact a service representative.
Character voids
Character voids are white areas within parts of characters that should be solid black:
• You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
Horizontal stripes
• The paper may not meet paper specifications.
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 78).
If the problem persists, the machine may require repairing. Contact a service representative.
6. Troubleshooting
299
Printing quality problems
Condition
Curl
Suggested solutions
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
• Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see
"Opening printing preferences" on page 56).
• An unknown image
repetitively appears on a few
sheets
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (see
"Altitude adjustment" on page 221).
• Loose toner
• Light print or contamination
occurs
6. Troubleshooting
300
Copying problems
Condition
Suggested solutions
Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page
61).
Smears, lines, marks, or spots
appear on copies.
• If the defects are on the original, adjust darkness in copy feature to lighten the background of your copies.
Copy image is skewed.
• Ensure that the original is aligned with the registration guide.
• If there are no defects on the original, clean the scan unit (see "Cleaning the scan unit" on page 86).
• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 82).
Blank copies print out.
Ensure that the original is face down on the scanner glass or face up in the document feeder.
If these steps do not correct the problem, contact a service representative.
Image rubs off the copy easily.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for extended periods of time.
Frequent copy paper jams
occur.
• Fan the paper, then turn it over in the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if
necessary.
• Ensure that the paper is the proper type and weight (see "Print media specifications" on page 110).
• Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared.
Toner cartridge produces fewer
copies than expected before
running out of toner.
• Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other
documents that use more toner.
• The scanner lid may be left open while copies are being made.
• Turn the machine off and back on.
6. Troubleshooting
301
Scanning problems
Condition
The scanner does not work.
Suggested solutions
• Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see
"Loading originals" on page 51).
• There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works.
Try lowering the scan resolution rate.
• Check that the machine printer cable is connected properly.
• Make sure that the machine printer cable is not defective. Switch the printer cable with a known good cable. If necessary, replace
the printer cable.
• Check that the scanner is configured correctly. Check scan setting in the SmarThru Office or the application you want to use to make
certain that the scanner job is being sent to the correct port (for example, USB001).
The unit scans very slowly.
• Check if the machine is printing received data. If so, scan the document after the received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned
image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how
to set BIOS, refer to your computer user’s guide.
6. Troubleshooting
302
Scanning problems
Condition
Suggested solutions
Message appears on your
computer screen:
• There may be a copying or printing job in progress. Try your job again when that job is finished.
• Device can’t be set to the H/W
mode you want.
• The machine printer cable may be improperly connected or the power may be off.
• Port is being used by another
program.
• Ensure that the machine is properly connected and the power is on, then restart your computer.
• Port is disabled.
• The selected port is currently being used. Restart your computer and try again.
• The scanner driver is not installed or the operating environment is not set up properly.
• The USB cable may be improperly connected or the power may be off.
• Scanner is busy receiving or
printing data. When the
current job is completed, try
again.
• Invalid handle.
• Scanning has failed.
6. Troubleshooting
303
Faxing problems
Condition
Suggested solutions
The machine is not working,
there is no display, or the
buttons are not working.
• Unplug the power cord and plug it in again.
No dial tone.
• Check that the phone line is properly connected (see "Rear view" on page 24).
• Ensure that there is power being supplied to the electrical outlet.
• Ensure that the power is turned on.
• Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored in memory
do not dial correctly.
Make sure that the numbers are stored in memory correctly. To check that, print an address book list.
The original does not feed into
the machine.
• Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick
or thin.
• Make sure that the document feeder is firmly closed.
• The document feeder rubber pad may need to be replaced. Contact a service representative (see "Available maintenance parts" on
page 73).
Faxes are not received
automatically.
• The receiving mode should be set to fax (see "Changing the receive modes" on page 260).
• Make sure that there is paper in the tray (see "Print media specifications" on page 110).
• Check to see if the display shows any error message. If it does, clear the problem.
The machine does not send.
• Make sure that the original is loaded in the document feeder or on the scanner glass.
• Check the fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank
spaces or is of poor-quality.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge (see "Replacing the toner cartridge"
on page 78).
6. Troubleshooting
304
Faxing problems
Condition
Suggested solutions
Some of the words on an
incoming fax are stretched.
The fax machine sending the fax had a temporary document jam.
There are lines on the originals
you sent.
Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 86).
The machine dials a number,
but the connection with the
other fax machine fails.
The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and
ask them to solve the problem on their side.
Faxes do not store in memory.
There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no
longer need from the memory, and then try to store the fax again. Call for service.
Blank areas appear at the
bottom of each page or on
other pages, with a small strip
of text at the top.
You may have chosen the wrong paper settings in the user option setting. Check the paper size and type again.
6. Troubleshooting
305
Operating system problems
Common Windows problems
Condition
Suggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
mode or after printing has completed, check the connection and/or whether an error has occurred.
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
6. Troubleshooting
306
Operating system problems
Common Mac problems
Condition
The machine does not print PDF files
correctly. Some parts of graphics, text, or
illustrations are missing.
Suggested solutions
Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
Some letters are not displayed normally
during cover page printing.
Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on
the cover page.
When printing a document in Mac with
Acrobat Reader 6.0 or higher, colors
print incorrectly.
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.
Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.
6. Troubleshooting
307
Operating system problems
Common Linux problems
Condition
The machine does not print.
Suggested solutions
• Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the
Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If
not, open Add new printer wizard to set up your device.
• Check if the machine is started. Open Printers configuration and select your machine from the printers list. Look at the
description in the Selected printer pane. If its status contains Stopped, press the Start button. Normal operation of the machine
should be restored. The “stopped” status might be activated when some problems in printing occur.
• Check if your application has special print options such as “-oraw”. If “-oraw” is specified in the command line parameter, then
remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit the command line parameter in the
command item.
Some color images come out all
black.
This is a known bug in Ghostscript (until GNU Ghostscript version 7.05) when the base color space of the document is indexed color
space and it is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you should
upgrade Ghostscript on your system to at least GNU Ghostscript version 7.06 or later. You can find recent Ghostscript versions at
www.ghostscript.com.
Some color images come out in
unexpected color.
This is a known bug in Ghostscript (until GNU Ghostscript version 7.xx) when the base color space of the document is indexed RGB
color space and it is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you
should upgrade Ghostscript on your system to at least GNU Ghostscript version 8.xx or later. You can find recent Ghostscript versions
at www.ghostscript.com.
The machine does not print
whole pages, and output is
printed on half the page.
It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been
reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download
the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem.
6. Troubleshooting
308
Operating system problems
Condition
I cannot scan via Gimp Frontend.
Suggested solutions
Check if Gimp Front-end has Xsane:Device dialog. on the Acquire menu. If not, you should install Xsane plug-in for Gimp on the your
computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information,
refer to the Help for Linux distribution CD or Gimp Front-end application.
If you wish to use another kind of scan application, refer to application’s Help.
“Cannot open port device file”
error message appears when
printing a document.
Avoid changing print job parameters (e.q., via LPR GUI) while a print job is in progress. Known versions of CUPS server break the print
job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port
while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation
occurs, try to release the port by selecting Release port in the Port configuration window.
The machine does not appear
on the scanners list.
• Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on.
• Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners
configuration, then press Drivers. Make sure that driver with a name corresponding to your machine's name is listed in the
window.
• Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the
situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of
them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. This usually
happens when starting a scan procedure. An appropriate message box appears.
To identify the source of the problem, open the Ports configuration and select the port assigned to your scanner, port's symbol /
dev/mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1, and so on. USB ports start
at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane, you can
see if the port is occupied by another application. If this is the case, you should either wait for completion of the current job or
press the Release port button, if you are sure that the present port application is not functioning properly.
The machine does not scan.
• Ensure a document is loaded into the machine, ensure your machine is connected to the computer.
• If there is an I/O error while scanning.
6. Troubleshooting
309
Operating system problems
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
Common PostScript problems
The following situations are PS language specific and may occur when several printer languages are used.
Problem
The PostScript file cannot be
printed
Possible cause
The PostScript driver may not be installed
correctly.
Solution
• Install the PostScript driver (see "Software Installation" on page 134).
• Print a configuration page and verify that the PS version is available for
printing.
• If the problem persists, contact a service representative.
Limit Check Error report prints
The print job was too complex.
You might need to reduce the complexity of the page or install more memory.
A PostScript error page prints
The print job may not be PostScript.
Make sure that the print job is a PostScript job. Check to see whether the software
application expected a setup or PostScript header file to be sent to the machine.
The optional tray is not
selected in the driver
The printer driver has not been configured to
recognize the optional tray.
Open the PostScript driver properties, select the Device Options tab, and set the
tray option.
When printing a document in
Mac with Acrobat Reader 6.0 or
higher, colors print incorrectly
The resolution setting in the printer driver may
not be matched with the one in Acrobat Reader.
Make sure that the resolution setting in your printer driver matches the one in
Acrobat Reader.
6. Troubleshooting
310

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