Samsung Electronics Co SLM3065FW Multi Function Printer User Manual

Samsung Electronics Co Ltd Multi Function Printer

Users Manual Part 11

Fax features2514. Special Features Forward options may not be available depending on model or optional goods (see "Variety feature" on page 9). 3 Enter the destination fax number and press OK.4 Press (Stop/Clear) to return to ready mode.Subsequent sent faxes will be forwarded to the specified fax machine.32 Forwarding a received faxYou can set the machine to forward the received fax to other destination by a fax or a PC. If you are out of office but have to receive the fax, this feature may be useful. Though you sent or received a color fax, the data is forwarded in grayscale. 1Press (fax) > (Menu) > Fax Feature > Rcv. Forward > Forward to Fax, or Forward to PC > On on the control panel. Forward options may not be available depending on model or optional goods (see "Variety feature" on page 9). 2 To set the machine to print out a fax when fax forwarding has been completed, select Forward & Print. 3 Enter the destination fax number and press OK.4 Enter the starting tim and ending time, then press OK.5 Press (Stop/Clear) to return to ready mode.Subsequent sent faxes will be forwarded to the specified fax machine.
Fax features2524. Special Features33 Changing the receive modes1Press (fax) > (Menu) > Fax Setup > Receiving > Receive Mode on the control panel.2 Select the option you want. •Fax: Answers an incoming fax call and immediately goes into the fax reception mode.•Tel: Receives a fax by pressing (On Hook Dial) and then (Start) •Ans/Fax: Is for when an answering machine attached to your machine. Your machine answers an incoming call, and the caller can leave a message on the answering machine. If the fax machine senses a fax tone on the line, the machine automatically switches to Fax mode to receive the fax. To use the Ans/Fax mode, attach an answering machine to the EXT socket on the back of your machine. •DRPD: you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. Distinctive Ring is a telephone company service which enables an user to use a single telephone line to answer several different telephone numbers. For further details, see "Receiving faxes using DRPD mode" on page 253. This setting may not be available depending on your country. 3 Press OK.4 Press (Stop/Clear) to return to ready mode.34 Receiving manually in Tel modeYou can receive a fax call by pressing (On Hook Dial) button and then pressing (Start) when you hear a fax tone. 35 Receiving in Answering Machine/Fax modeTo use this mode, you must attach an answering machine to the EXT socket on the back of your machine. If the caller leaves a message, the answering machine stores the message. If your machine detects a fax tone on the line, it automatically starts to receive the fax.
Fax features2534. Special Features • If you have set your machine to this mode and your answering machine is switched off, or no answering machine is connected to EXT socket, your machine automatically goes into Fax mode after a predefined number of rings.• If the answering machine has a user-selectable ring counter, set the machine to answer incoming calls within 1 ring.• If the machine is in Tel mode, disconnect or switch off the answering machine with the fax machine. Otherwise, the outgoing message from the answering machine will interrupt your phone conversation. 36 Receiving faxes with an extension telephoneWhen you are using an extension telephone connected to the EXT socket, you can receive a fax from someone you are talking to on the extension telephone, without going to the fax machine.When you receive a call on the extension phone and hear fax tones, press the keys *9* on the extension phone. The machine receives the fax.*9* is the remote receive code preset at the factory. The first and the last asterisks are fixed, but you can change the middle number to whatever you want. While you are talking over the telephone connected to the EXT socket, copy and scan features are not available. 37 Receiving faxes using DRPD modeDistinctive Ring is a telephone company service which enables an user to use a single telephone line to answer several different telephone numbers. This feature is often used by answering services who answer telephones for many different clients and need to know which number someone is calling in on to properly answer the phone.1Select (fax) > (Menu) > Fax Setup > Receiving > DRPD > Waiting Ring on the control panel. 2 Call your fax number from another telephone. 3 When your machine begins to ring, do not answer the call. The machine requires several rings to learn the pattern.When the machine completes learning, the display shows Completed DRPD Setup. If the DRPD setup fails, Error DRPD Ring appears.4 Press OK when DRPD appears and start over from step 2. • DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.• After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT socket.
Fax features2544. Special Features38 Receiving in secure receiving mode This feature may not be available depending on model or optional goods (see "Features by model" on page 7). You may need to prevent your received faxes from being accessed by unauthorized people. Turn on secure receiving mode, then all incoming faxes go into memory. You can print the incoming faxes by entering the password. To use the secure receiving mode, activate the menu from (fax) > (Menu) > Fax Feature > Secure Receive on the control panel. Printing received faxes1Select (fax) > (Menu) > Fax Feature > Secure Receive > Print on the control panel. 2 Enter a four-digit password and press OK. 3 The machine prints all of the faxes stored in memory.39 Printing faxes on both sides of the paper • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.• This feature may not be available depending on model or optional goods (see "Features by model" on page 7). 1Place a single document face down on the document glass, or load the documents face up into the document feeder.2 Press (fax) > (Menu) > Fax Setup > Receiving > Duplex Print on the control panel.•Off: Prints in Normal mode.•Long Edge: Prints pages to be read like a book.•Short Edge: Prints pages to be read by flipping like a note pad.253
Fax features2554. Special Features3 Press OK.4 Press (Stop/Clear) to return to ready mode.40 Receiving faxes in memorySince your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax. If fax is received and being printed, other copy and print jobs cannot be processed at the same time. 41 Printing sent fax report automatically You can set the machine to print a report with detailed information about the previous 50 communication operations, including time and dates.1Press (fax) > (Menu) > System Setup > Report > Fax Sent on the control panel.2 Press (Stop/Clear) to return to ready mode.
5. Useful Management ToolsThis chapter introduces management tools provided to help you make full use of your machine. • Accessing management tools 257• Easy Capture Manager 258• Samsung AnyWeb Print 259• Easy Eco Driver 260• Using SyncThru™ Web Service 261• Using Samsung Easy Document Creator 264• Using Samsung Easy Printer Manager 265• Using Samsung Printer Status 268• Using Samsung Printer Experience 270
2575. Useful Management ToolsAccessing management toolsSamsung provides a variety of management tools for Samsung printers. 1Make sure that the machine is connected to your computer and powered on.2 From the Start menu, select Programs or All Programs.• For Windows 8, from the Charms, select Search > Apps.3 Find Samsung Printers.4 Under Samsung Printers, you can see installed management tools.5 Click the management tool you want to use. • After installing the driver, for some management tools, you can access them directly from the Start menu > Programs or All Programs.• For Windows 8, after installing the driver, for some management tools, you can access them directly from the Start screen by clicking on the corresponding tile.
2585. Useful Management ToolsEasy Capture Manager • Available for Windows OS users only.• This feature may not be available depending on model or optional goods (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited.
2595. Useful Management ToolsSamsung AnyWeb Print • This feature may not be available depending on model or optional goods (see "Software" on page 7).• Available for Windows OS users only. This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www. samsung.com > find your product > Support or Downloads).
2605. Useful Management ToolsEasy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 7).• Available for Windows OS users only (see "Software" on page 7). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset.How to use: 1 Open a document to print.2 Open printing preference window (see "Opening printing preferences" on page 53).3 From the Favorites tab, select Eco Printing Preview.4 Click OK > Print in the window.A preview window appears.5 Select the options you want to apply to the document.You can see the preview of the applied features.6 Click Print. If you want to run Easy Eco Driver every time you print, check Start Easy Eco Driver before printing job checkbox in the Basic tab of the printing preference window.
2615. Useful Management ToolsUsing SyncThru™ Web Service • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service.•SyncThru™ Web Service explanation in this user’s guide may differ from your machine depending on its options or models.• Network model only (see "Software" on page 7). 1 Accessing SyncThru™ Web Service1Access a web browser, such as Internet Explorer, from Windows.Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.2 Your machine’s embedded website opens.Logging into SyncThru™ Web ServiceBefore configuring options in SyncThru™ Web Service, you need to log-in as an administrator. You can still use SyncThru™ Web Service without logging in but you won’t have access to Settings tab and Security tab. 1Click Login on the upper right of the SyncThru™ Web Service website.2 Type in the ID and Password then click Login.•ID: admin •Password: sec000002 SyncThru™ Web Service overview Some tabs may not appear depending on your model. Information tabThis tab gives you general information about your machine. You can check things, such as remaining amount of toner. You can also print reports, such as an error report.•Active Alerts: Shows the alerts that have occurred in the machine and their severity.•Supplies: Shows how many pages are printed and amount of toner left in the cartridge.
Using SyncThru™ Web Service2625. Useful Management Tools•Usage Counters: Shows the usage count by print types: simplex and duplex.•Current Settings: Shows the machine’s and network’s information. •Print information: Prints reports such as system related reports, e-mail address, and font reports.Settings tabThis tab allows you to set configurations provided by your machine and network. You need to log-in as an administrator to view this tab. •Machine Settings tab: Sets options provided by your machine. •Network Settings tab: Shows options for the network environment. Sets options such as TCP/IP and network protocols. Security tabThis tab allows you to set system and network security information. You need to log-in as an administrator to view this tab.•System Security: Sets the system administrator’s information and also enables or disables machine features.•Network Security: Sets settings for IPSec, and IPv4/IPv6 filtering.Maintenance tabThis tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu.•Firmware Upgrade: Upgrade your machine’s firmware.•Contact Information: Shows the contact information.•Link: Shows links to useful sites where you can download or check information.3 E-mail notification setupYou can receive emails about your machine’s status by setting this option. By setting information such as IP address, host name, e-mail address and SMTP server information, the machine status (toner cartridge shortage or machine error) will be sent to a certain person's e-mail automatically. This option may be used more frequently by a machine administrator. 1Start a web browser, such as Internet Explorer, from Windows.Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.2 Your machine’s embedded website opens.3 From the Settings tab, select Machine Settings > E-mail Notification.
Using SyncThru™ Web Service2635. Useful Management Tools If you have not configured outgoing server environment, go to Settings > Network Settings > Outgoing Mail Server(SMTP) to configure network environment before setting e-mail notification. 4 Select Enable check box to use the E-mail Notification.5 Click Add button to add e-mail notification user. Set the recipient name and e-mail address(es) with notification items you want to receive an alert for.6 Click Apply. If the firewall is activated, the e-mail may not be sent successfully. In that case, contact a network administrator. 4 Setting the system administrator’s informationThis setting is necessary for using the e-mail notification option.1Start a web browser, such as Internet Explorer, from Windows.Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.2 Your machine’s embedded website opens.3 From the Security tab, select System Security > System Administrator4 Enter the name of the administrator, phone number, location, and email address. 5 Click Apply.
2645. Useful Management ToolsUsing Samsung Easy Document CreatorSamsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy Document Creator will provide you with the necessary tools.The Samsung Easy Document Creator provides features below:•Image Scanning: Use for scanning single or mulitple pictures.•Document Scanning: Use for scanning documents with text or text and images.•Text Converting: Use for scanning documents that need to be saved in an editable text format.•Book Scanning: Use for scanning books with the flatbed scanner.•SNS Upload: Provides an easy and quick way to upload scanned image or existing images to a variety of social networking sites (SNS).•E-Book Conversion: Provides the ability to scan multiple documents in as one e-book or convert existing files into an e-book format.•Plug-in: Scan, fax, and convert to E-Book directly from the Microsoft Office program. Click the Help ( ) button from the window and click on any option you want to know about.
2655. Useful Management ToolsUsing Samsung Easy Printer Manager • This feature may not be available depending on model or optional goods (see "Software" on page 7).• Available for Windows and Mac OS users only (see "Software" on page 7).• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager. Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching between the two interfaces is easy: just click a button.5 Understanding Samsung Easy Printer ManagerTo open the program: For Windows,Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager.• For Windows 8, from Charms, select Search > Apps> Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager.For Mac,Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: The screenshot may differ depending on the operating system you are using. 1Printer list The Printer List displays printers installed on your computer and network printers added by network discovery (Windows only).
Using Samsung Easy Printer Manager2665. Useful Management Tools Select the Help menu or click the button from the window and click on any option you want to know about. 6 Advanced settings user interface overviewThe advanced user interface is intended to be used by the person responsible for managing the network and machines.2Printer informationThis area gives you general information about your machine. You can check information, such as the machine’s model name, IP address (or Port name), and machine status. You can view the online User’s Guide. Troubleshooting button: This button opens the Troubleshooting Guide when an error occurs. You can directly open the necessary section in the user’s guide. 3Application informationIncludes links for changing to the advanced settings, preference, help, and about. The button is used to change the user interface to the advanced settings user interface (see "Advanced settings user interface overview" on page 266). 4Quick links Displays Quick links to machine specific functions. This section also includes links to applications in the advanced settings. If you connect your machine to a network, the SyncThru™ Web Service icon is enabled. 5Contents area Displays information about the selected machine, remaining toner level, and paper. The information will vary based on the machine selected. Some machines do not have this feature.6Order supplies Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online.
Using Samsung Easy Printer Manager2675. Useful Management Tools Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Device SettingsYou can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information.Scan to PC SettingsThis menu includes settings to create or delete scan to PC profiles. •Scan Activation: Determines whether or not scanning is enabled on the device.•Basic tab: Contains general scan and device settings.•Image tab: Contains settings related to image altering.Fax to PC SettingsThis menu includes settings related to the basic fax functionality of the selected device. •Disable: If Disable is On, incoming faxes will not be received on this device.•Enable Fax Receiving from Device: Enables faxing on the device and allows more options to be set.Alert Settings (Windows only)This menu includes settings related to error alerting. •Printer Alert: Provides settings related to when alerts will be received.•Email Alert: Provides options relating to receiving alerts via email.•Alert History: Provides a history of device and toner related alerts.Job AccountingProvides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software.
2685. Useful Management ToolsUsing Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. • The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use.• Check the operating system(s) that are compatible with your machine (see "Specifications" on page 110).• Available for Windows OS users only (see "Software" on page 7). 7 Samsung Printer Status overviewIf an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software. You can also launch Samsung Printer Status manually. Go to the Printing Preferences, click the Basic tab > Printer Status button.These icons appear on the Windows task bar:Icon Mean DescriptionNormal The machine is in ready mode and experiencing no errors or warnings.Warning The machine is in a state where an error might occur in the future. For example, it might be in toner low status, which may lead to toner empty status. Error The machine has at least one error.1Toner Level You can view the level of toner remaining in each toner cartridge. The machine and the number of toner cartridge(s) shown in the above window may differ depending on the machine in use. Some machines do not have this feature.2Option You can set printing job alert related settings.
Using Samsung Printer Status2695. Useful Management Tools3Order Supplies You can order replacement toner cartridge(s) from online.4User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. 5Close Close the window.
2705. Useful Management ToolsUsing Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information. This application will be automatically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection. 8 Understanding the Samsung Printer ExperienceTo open the application, From the Start screen, select the Samsung Printer Experience () tile. The Samsung Printer Experience interface comprises various useful features as described in the following table: The screenshot may differ depending on the model you are using. 1Printer InformationThis area gives you general information about your machine. You can check information, such as the machine’s status, location, IP address, and remaining toner level.126345
Using Samsung Printer Experience2715. Useful Management Tools9 Adding/Deleting PrintersIf you do not have any printer added to the Samsung Printer Experience, or if you want to add/delete a printer, follow the instructions below. You can only add/delete network connected printers. Adding a printer1From the Charms, select Settings.Or, right-click the Samsung Printer Experience page and select Settings.2 Select Add Printer3 Select the printer you want to add.You can see the added printer. If you see mark, you can also click mark to add printers. 2User Guide You can view the online User’s Guide. You need to be connected to the Internet to use this feature. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. 3Order SuppliesClick on this button to order replacement toner cartridges online. You need to be connected to the Internet to use this feature. 4Visit Samsung Links to Samsung printer website. You need to be connected to the Internet to use this feature.5Printer Settings You can configure various machine settings such as machine setup, paper, layout, emulation, networking, and print information through SyncThru™ Web Service. Your machine needs to be connected to a network. This button will be disabled if your machine is connected via USB cable.6Device List & Latest Scanned ImageThe scan list displays devices that supports Samsung Printer Experience. Under the device, you can see the latest scanned images. Your machine needs to be connected to a network to scan from here. This section is for the users with multi-functional printers.
Using Samsung Printer Experience2725. Useful Management ToolsDeleting a printer1From the Charms, select Settings.Or, right-click the Samsung Printer Experience page and select Settings.2 Select Remove Printer3 Select the printer you want to delete.4 Click Yes.You can see that the deleted printer is removed from the screen.10 Printing from Windows 8This section explains common printing tasks from the Start screen.Basic printing1Open the document to print.2 From the Charms, select Devices.3 Select your printer from the list4 Select the printer settings, such as the number of copies and orientation.5 Click the Print button to start the print job.
Using Samsung Printer Experience2735. Useful Management ToolsCancelling a print jobIf the printing job is waiting in the print queue or print spooler, cancel the job as follows:• You can access this window by simply double-clicking the machine icon ( ) in the Windows task bar. • You can also cancel the current job by pressing (Stop/Clear) button on the control panel.Opening more settings The screen may appear somewhat different depending on the model or options. You can set up more printing parameters.1Open the document you want to print.2 From the Charms, select Devices.3 Select your printer from the list4 Click More settings.Basic tabBasicThis option allows you to choose the basic printing settings such as copies, orientation, and document type.Eco settingsThis option allows you to choose multiple pages per side to save media.
Using Samsung Printer Experience2745. Useful Management ToolsAdvanced tabPaper settingsThis option allows you to set the basic paper handling specifications.Layout settingsThis option allows you to set the various ways to layout your documents.Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that these features are not supported. Job AccountingThis option allows you to print with the given permission.Confidential PrintingThis option is used for printing confidential documents. You need to enter a password to print using it.
Using Samsung Printer Experience2755. Useful Management Tools11 Scanning from Windows 8 This section is for the users with multi-functional printers. Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer.Scanning from Samsung Printer ExperienceThe most frequently used printing menus are displayed for quick scanning.1Place a single document face down on the document glass, or load the documents face up into the document feeder.2 Click the Samsung Printer Experience tile on the Start screen.3 Click Scan ().4 Set up the scanning parameters such as image type, document size, and resolution.5 Click Prescan ( )to check the image.6 Adjust the prescanned image with scanning operation functions such as rotate and mirror.7 Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available.• You can skip step 5, if the Prescan option is selected.
6. TroubleshootingThis chapter gives helpful information for what to do if you encounter an error.• Paper feeding problems 277• Power and cable connecting problems 278• Printing problems 279• Printing quality problems 283• Copying problems 291• Scanning problems 292• Faxing problems 294• Operating system problems 296
2776. TroubleshootingPaper feeding problemsCondition Suggested solutionsPaper jams during printing. Clear the paper jam.Paper sticks together. • Check the maximum paper capacity of the tray.• Make sure that you are using the correct type of paper.• Remove paper from the tray and flex or fan the paper.• Humid conditions may cause some paper to stick together.Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.Paper does not feed into the machine. • Remove any obstructions from inside the machine.• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.• There is too much paper in the tray. Remove excess paper from the tray.• The paper is too thick. Use only paper that meets the specifications required by the machine.The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual feeding in tray.• An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.• There may be debris inside the machine. Open the front cover and remove any debris.Transparencies stick together in the paper exit.Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes.
2786. TroubleshootingPower and cable connecting problemsCondition Suggested solutionsThe machine is not receiving power, or the connection cable between the computer and the machine is not connected properly.• Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, press it. • Disconnect the machine’s cable and reconnect it.
2796. TroubleshootingPrinting problemsCondition Possible cause Suggested solutionsThe machine does not print.The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/Wake Up) button on the control, press it. The machine is not selected as the default machine.Select your machine as your default machine in Windows.Check the machine for the following:• The cover is not closed. Close the cover.• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 94).• No paper is loaded. Load paper (see "Loading paper in the tray" on page 38).• The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 75).• Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 75).If a system error occurs, contact your service representative.The connection cable between the computer and the machine is not connected properly.Disconnect the machine cable and reconnect it (see "Rear view" on page 20).The connection cable between the computer and the machine is defective.If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable.The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.
Printing problems2806. TroubleshootingThe machine does not print.The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct.The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver.The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.The document size is so big that the hard disk space of the computer is insufficient to access the print job.Get more hard disk space and print the document again.The output tray is full. Once the paper is removed from the output tray, the machine resumes printing.The machine selects print materials from the wrong paper source.The paper option that was selected in the Printing Preferences may be incorrect.For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences (see "Opening printing preferences" on page 53). Select the correct paper source. See the printer driver help screen (see "Using help" on page 54).A print job is extremely slow.The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings.Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application (see "Opening printing preferences" on page 53). See the printer driver help screen (see "Using help" on page 54).The paper size and the paper size settings do not match.Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use (see "Opening printing preferences" on page 53).The machine prints, but the text is wrong, garbled, or incomplete.The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable.Condition Possible cause Suggested solutions
Printing problems2816. TroubleshootingThe wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected.The software application is malfunctioning. Try printing a job from another application.The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again.Pages print, but they are blank.The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. If necessary, replace the toner cartridge.• See "Redistributing toner" on page 73.• See "Replacing the toner cartridge" on page 75.The file may have blank pages. Check the file to ensure that it does not contain blank pages.Some parts, such as the controller or the board, may be defective.Contact a service representative.The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.Incompatibility between the PDF file and the Acrobat products.Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The print quality of photos is not good. Images are not clear.The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Before printing, the machine emits vapor near the output tray.Using damp paper can cause vapor during printing.This is not a problem. Just keep printing.Condition Possible cause Suggested solutions
Printing problems2826. TroubleshootingThe machine does not print special-sized paper, such as billing paper.Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 53).The printed billing paper is curled.The paper type setting does not match. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thick (see "Opening printing preferences" on page 53).Condition Possible cause Suggested solutions
2836. TroubleshootingPrinting quality problemsIf the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutionsLight or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the toner cartridge" on page 75).• The paper may not meet paper specifications; for example, the paper may be too moist or rough.• If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver.• A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 81).• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81). If these steps do not correct the problem, contact a service representative.The top half of the paper is printed lighter than the rest of the paperThe toner might not adhere properly to this type of paper.• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 53).
Printing quality problems2846. TroubleshootingToner specks • The paper may not meet specifications; for example, the paper may be too moist or rough.• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81).• The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 81).Dropouts If faded areas, generally rounded, occur randomly on the page:• A single sheet of paper may be defective. Try reprinting the job.• The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.• The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thick (see "Opening printing preferences" on page 53).If these steps do not correct the problem, contact a service representative.White Spots If white spots appear on the page:• The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81).• The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 81).If these steps do not correct the problem, contact a service representative.Condition Suggested solutionsAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCAaBbCAaBbCAaBbCAaBbC
Printing quality problems2856. TroubleshootingVertical lines If black vertical streaks appear on the page:• The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 75, "Replacing the imaging unit" on page 77).If white vertical streaks appear on the page:• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81). If these steps do not correct the problem, contact a service representative.Black or color background If the amount of background shading becomes unacceptable:• Change to a lighter weight paper.• Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading.• Remove the old toner cartridge and install a new one (see "Replacing the toner cartridge" on page 75).• Thoroughly redistribute the toner (see "Redistributing toner" on page 73).Toner smear • Clean the inside of the machine (see "Cleaning the machine" on page 81).• Check the paper type and quality.• Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 75).Condition Suggested solutions
Printing quality problems2866. TroubleshootingVertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals:• The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge" on page 75).• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.• The fusing assembly may be damaged. Contact a service representative.Background scatter Background scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.Or select Thick from the Printing Preferences window (see "Opening printing preferences" on page 53).• If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (see "Opening printing preferences" on page 53). Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.• If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 73).Toner particles are around bold characters or picturesThe toner might not adhere properly to this type of paper.• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 53).• Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.Condition Suggested solutionsA
Printing quality problems2876. TroubleshootingMisformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.Page skew • Ensure that the paper is loaded properly.• Check the paper type and quality.• Ensure that the guides are not too tight or too loose against the paper stack.Curl or wave • Ensure that the paper is loaded properly.• Check the paper type and quality. Both high temperature and humidity can cause paper curl.• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.Condition Suggested solutionsAaBbCAaBbCAaBbCAaBbCAaBbCc
Printing quality problems2886. TroubleshootingWrinkles or creases • Ensure that the paper is loaded properly.• Check the paper type and quality.• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 81).Solid color or black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 75).• The machine may require repairing. Contact a service representative.Condition Suggested solutionsA
Printing quality problems2896. TroubleshootingLoose toner • Clean the inside of the machine (see "Cleaning the machine" on page 81).• Check the paper type and quality.• Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 75).If the problem persists, the machine may require repair. Contact a service representative.Character voids Character voids are white areas within parts of characters that should be solid black:• If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications.Horizontal stripes If horizontally aligned black streaks or smears appear:• The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 75).If the problem persists, the machine may require repairing. Contact a service representative.Condition Suggested solutionsA
Printing quality problems2906. Troubleshooting Curl If the printed paper is curled or paper does not feed into the machine:• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see "Opening printing preferences" on page 53).• An unknown image repetitively appears on a few sheets• Loose toner• Light print or contamination occursYour machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (see "Altitude adjustment" on page 220).Condition Suggested solutions
2916. TroubleshootingCopying problemsCondition Suggested solutionsCopies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 58).If the defect still appears after cleaning the machine.set the Copy Feature > Adjust Bkgd. > Auto. (see "Menu overview" on page 30).Smears, lines, marks, or spots appear on copies.• If the defects are on the original, adjust darkness in copy feature to lighten the background of your copies.• If there are no defects on the original, clean the scan unit (see "Cleaning the scan unit" on page 86).Copy image is skewed. • Ensure that the original is aligned with the registration guide.• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81).Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the document feeder.If these steps do not correct the problem, contact a service representative.Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package.• In high humidity areas, do not leave paper in the machine for extended periods of time.Frequent copy paper jams occur.• Fan the paper, then turn it over in the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary.• Ensure that the paper is the proper type and weight (see "Print media specifications" on page 112).• Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared.Toner cartridge produces fewer copies than expected before running out of toner.• Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner.• The scanner lid may be left open while copies are being made.• Turn the machine off and back on.
2926. TroubleshootingScanning problemsCondition Suggested solutionsThe scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 48).• There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate.• Check that the machine printer cable is connected properly.• Make sure that the machine printer cable is not defective. Switch the printer cable with a known good cable. If necessary, replace the printer cable.• Check that the scanner is configured correctly. Check scan setting in the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001).The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed.• Graphics are scanned more slowly than text.• Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user’s guide.
Scanning problems2936. TroubleshootingMessage appears on your computer screen:• Device can’t be set to the H/W mode you want.• Port is being used by another program.•Port is disabled.• Scanner is busy receiving or printing data. When the current job is completed, try again.• Invalid handle.• Scanning has failed.• There may be a copying or printing job in progress. Try your job again when that job is finished.• The selected port is currently being used. Restart your computer and try again.• The machine printer cable may be improperly connected or the power may be off.• The scanner driver is not installed or the operating environment is not set up properly.• Ensure that the machine is properly connected and the power is on, then restart your computer.• The USB cable may be improperly connected or the power may be off.Condition Suggested solutions
2946. TroubleshootingFaxing problemsCondition Suggested solutionsThe machine is not working, there is no display, or the buttons are not working.• Unplug the power cord and plug it in again.• Ensure that there is power being supplied to the electrical outlet.• Ensure that the power is turned on.No dial tone. • Check that the phone line is properly connected (see "Rear view" on page 20).• Check that the phone socket on the wall is working by plugging in another phone.The numbers stored in memory do not dial correctly.Make sure that the numbers are stored in memory correctly. To check that, print an address book list.The original does not feed into the machine.• Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin.• Make sure that the document feeder is firmly closed.• The document feeder rubber pad may need to be replaced. Contact a service representative.Faxes are not received automatically.• The receiving mode should be set to fax (see "Changing the receive modes" on page 252).• Make sure that there is paper in the tray (see "Print media specifications" on page 112).• Check to see if the display shows any error message. If it does, clear the problem.The machine does not send. • Make sure that the original is loaded in the document feeder or on the scanner glass.• Check the fax machine you are sending to, to see if it can receive your fax.The incoming fax has blank spaces or is of poor-quality.• The fax machine sending you the fax may be faulty.• A noisy phone line can cause line errors.• Check your machine by making a copy.• A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge (see "Replacing the toner cartridge" on page 75).
Faxing problems2956. TroubleshootingSome of the words on an incoming fax are stretched.The fax machine sending the fax had a temporary document jam. There are lines on the originals you sent.Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 86).The machine dials a number, but the connection with the other fax machine fails.The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask them to solve the problem on their side.Faxes do not store in memory. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service.Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top.You may have chosen the wrong paper settings in the user option setting. Check the paper size and type again.Condition Suggested solutions
2966. TroubleshootingOperating system problems1 Common Windows problems Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. Condition Suggested solutions“File in Use” message appears during installation.Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.Close all other applications, reboot Windows and try printing again.“Fail To Print”, “A printer timeout error occurred” message appear.These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred.Samsung Printer Experience is not shown when you click more settings.Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it.Machine information is not displayed when you click the device in the Devices and Printers.Check the Printer properties. Click the Ports tab.(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
Operating system problems2976. Troubleshooting2 Common Mac problems Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages. Condition Suggested solutionsThe machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Some letters are not displayed normally during cover page printing.Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page.When printing a document in Mac with Acrobat Reader 6.0 or higher, colors print incorrectly.Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.
Operating system problems2986. Troubleshooting3 Common Linux problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Condition Suggested solutionsThere is no xsane nor simple-scan application on my Linux machine.For some Linux distributions, there might be no default scan application. To use scan features, install one of scan applications using download center supplied by the OS(ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software for Fedora).Scanner can not be found via network. For some Linux distributions, strong firewall is enabled and it may block our installer from opening the necessary port for searching network devices. In such a case, open the snmp port - 22161 manually or disable the firewall temporarily while using the device.When printing more than one copy, the second copy does not print. The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update 'cups-filters' package to version 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package).Unchecking the collate option in the Print Dialog does not work.For some distributions, GNOME Print Dialog has an issue handling the collate option. As workaround, set the default value of collate option to False using the system's printing utility(execute "system-config-printer" in the Terminal program).Printing always works with duplex. This duplex issue was in Ubuntu 9.10 CUPS package. Update CUPS version to 1.4.1-5ubuntu2.2.Printer is not added through system's printing utility.The problem occurs on Debian 7 due to the defect in 'system-config-printer' package of the Debian 7 (http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=662813 in Debian bug tracking system). Please use another way to add printer (CUPS WebUI for example)Paper size and orientation are disabled in the Print Dialog when opening text files.The problem occurs on Fedora 19 and it's related to 'leafpad' text editor on Fedora 19. Please use other text editors like 'gedit'.
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