Sepura SC2024 TETRA Terminal with Bluetooth User Manual SC202x User Guide
Sepura plc TETRA Terminal with Bluetooth SC202x User Guide
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Contents
- 1. SC20_Series_Quick_Start_Guide
- 2. SC20_Series_UserGuide
- 3. Product_safety_guide
SC20_Series_UserGuide
User Guide SC20 series hand-portable radio Original Instructions: ENGLISH Document Number: MOD-15-1895 Issue 1.0 Copyright © Sepura plc. 2002–2016 All rights reserved. This document is intended for the use of Sepura plc’s customers and/or other parties only for the purposes of the agreement or arrangement under which this document is submitted, and no part of it may be reproduced or transmitted in any form or means without the prior written permission of Sepura plc. Disclaimer Sepura’s policy is to continually improve its products. The features and facilities described in this document were correct at publication, but are subject to change without notice. Software license agreement NOTICE: CAREFULLY READ THE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. Contact Details Sepura plc 9000 Cambridge Research Park Beach Drive Waterbeach Cambridge CB25 9TL United Kingdom sepura.com ii SC20 series – 04/2016 CONTENTS General information Your radio at a glance Battery Charging the battery Charging a 'flat' battery Fitting the battery Removing the battery Using Sepura approved batteries Controls & indicators 11 Navi-knob 11 Navigation Keys 11 Soft keys 13 Context keys 14 Status icons 15 LED indicators 19 Emergency button 19 Getting Started 20 Fitting a microSD card 20 Fitting a Smart card 21 Power on 23 Power off 23 Locking and unlocking the keypad 24 Home screen 26 Shortcut Bar 27 Notifications 27 Menu 28 SmartMenus 30 Help 31 Emergency operation User Guide 33 iii Making an Alarm call 34 Receiving an Alarm call 35 Clearing an Alarm call 35 Power on Alarm call 35 Sound Adjusting the volume 37 Loudspeaker on/off 37 Whisper mode 37 Audible tone alerts 38 Vibration alerts (Haptics) 39 Personalising your radio 40 Invert the display 40 Adjusting the backlight 40 Day/Night mode 41 Adjusting text and icon size 42 Setting the display language 43 Menu style 44 Time and Date 45 Talkgroups and folders 46 Typical folder arrangement 48 Select a talkgroup 49 Working with folders 50 Special folders 51 User Defined Scan Lists 52 Quick Groups 54 Contacts iv 37 55 Searching and filtering contacts 56 View contact details 57 Creating contacts 57 Editing contacts 58 SC20 series – 04/2016 Delete all contacts Calls 59 60 Call types 60 Call History 61 Group calls 62 Individual calls 64 Broadcast calls 66 Missed events 67 Quick Calls 67 Smart Calls 68 Modifying your call setup 69 Text entry 71 Cursor movement 71 Character sets 72 Messages 74 Message Inbox 74 Opening messages 76 View message details 76 Reply to a message 77 Saved messages 77 Picture messages 82 Paging alerts 82 Networks 84 Authentication 84 Change Network 85 Transmit Inhibit 85 Fallback Mode 86 Operating Modes 87 DMO Mode 88 Repeater Mode 91 User Guide Callout alerts Responding to Callouts 96 Callout display 101 Group calls to Callout group 102 Information Phase 103 Features 105 Privacy Screen 105 View images 105 Connector Protector 106 User profiles 107 Man Down 109 Lone Worker 112 WAP 113 Using WAP 113 Browser menu 114 Navigation menu 115 Settings 115 History menu 118 Using bookmarks 118 Call handling 120 GPS 122 GPS position 122 GPS direction 123 GPS reporting options 124 Bluetooth® 125 Bluetooth® on/off 125 Audio devices 126 Data devices 128 Modify connected devices 131 Security vi 95 132 SC20 series – 04/2016 PIN entry 132 Change PIN 133 Unlocking the radio after incorrect PIN entry 133 End-to-End Encryption 133 Zeroising 134 Asset management 136 Labelling 136 RFID tag 137 Customising your radio 138 Accessories 140 Belt clip 141 Klick fast stud 142 Fit an accessory 144 GLOSSARY User Guide 146 vii viii SC20 series – 04/2016 General information This user guide describes the default operation and features of the SC20 series radio mobile radio. Your service provider or organisation may have customised your radiomobile radioto optimise its performance to suit your individual needs. There may be differences between this guide and the way your product operates. Contact your service provider or organisation for information about the customisation of your SC20 series radio mobile radio. Safety Information Before using this product read the safety and regulatory information contained in the Product Safety Guide (SPR-DOC-00170) supplied with your radio. It is your responsibility to ensure that this product is operated safely at all times, and that local laws governing the use of Radio Frequency (RF) devices are observed. Sepura products are designed for use by mobile workforces, often working alone, and are intended for use in occupational and controlled conditions. It is recommended that you obtain training on how to operate this product. Your personal safety could be at risk if you do not understand how to operate this product correctly. Sepura products have been tested to meet strict guidelines for personal safety and operational conditions. Do not operate this product in environments that exceed those listed on the product technical data sheet. Waste Electrical and Electronic Equipment disposal information This symbol on the product or its packaging indicates that this product must not be disposed of as household or commercial waste. Some countries have set up collection and recycling systems for waste electrical and electronic products. By ensuring that this product is disposed of correctly, you will help prevent potentially negative consequences for the environment and human health, and help conserve natural resources. Please dispose of your waste product according to your national and local regulations. Contact your service provider or Sepura for information about disposing of this product in your region of the world User Guide How to use this document Icons and other visual cues are used throughout this document to help the reader with important information. These icons and visual cues are described below: Warning: Caution: Note: Tip: Bold typeface Menu > Phone > Contacts Indicates that this information is important and if disregarded could result in an injury to yourself or to others. Indicates that this information is important and if disregarded could result in serious damage to the product or other devices or a minor injury. Contains additional information that could be exceptions to the general text. They may also contain references to additional information in this guide or other reading material. Contains additional information that could help you perform a task quicker by offering an alternative method to that in the general text. Used to highlight parts of the radio, such as keys and buttons, key presses and menu options. Indicates navigation through the menu structure to the desired option based on the default language strings. Note: your radio may be customised to use different language strings. SC20 series – 04/2016 Your radio at a glance Item Description Antenna. Programmable Emergency Button. Press and hold (2 seconds) to initiate an Alarm call. Rugged Accessory Connector (sRAC). Provides connection for accessories. Centre context key. Press to activate the feature or option that appears directly above the key. Right context key. Press to activate the feature or option that appears directly above the key. Cancel/Home key. Press and hold (2 seconds) to power on your radio. From the Home screen, press and hold (4 seconds) to power off. Press and hold (2 seconds) to return to the Home screen from any other screen. User Guide Item 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Description Alphanumeric keypad with backlight. Loudspeaker and microphone behind. The loudspeaker is used during Group calls when an audio acccessory is not connected and the radio is held in the hand. The microphone is used during phone calls. Use the keypad to enter alphanumeric characters for text editing and dialling. Keys 0–9, # and * are programmable soft keys. Navigation keys. Press to scroll through lists and move the cursor when writing text. Select/Send key. Press to initiate a phone call. Left context key. Press to activate the feature or option that appears directly above the key. Colour display with backlight. Earpiece and microphone. Earpiece is active during phone calls when the radio is held like a smart phone against the ear. Speak into the microphone during Group calls when the radio is not attached to an audio accessory and held in the hand. Tri-colour LED (indicator). Indicates various operational states of the radio. Blue LED (indicator). Indicates a missed event such as a call, Callout or message. Also indicates Bluetooth® status. Navi-knob. A continuously rotating knob used to adjust the speaker volume. Side Button (A/B). Press to activate a programmed feature. PTT (Press-to-talk) button. Press and hold to talk during a group call. Release to listen to other radio users. Side Button (C). Press to activate a programmed feature. Digital Accessory Connector (sDAC). Used to charge the battery, program the radio and attach accessories. Battery Battery label area for attaching an asset label (optional). Attachment point for accessory. Used to connect a belt clip or other accessory designed for securing the radio during use. External Antenna Connector used with a car kit to attach an external antenna to the radio. Radio ID Label for attaching an asset label (optional). RFID tag for monitoring and auditing purposes. SC20 series – 04/2016 Battery For your safety, inspect the battery regularly for any signs of damage, such as cracks or surface damage caused by an impact or the battery being dropped. Fit a new battery if there are any signs of damage. Warning: Risk to personal safety. Sepura TETRA radios have been tested and certified using Sepura approved batteries. The use of nonapproved batteries may damage the product, will result in noncompliance with regulatory requirements, compromise the product safety ratings including SARS, reduce the length of operating time and will invalidate the product warranty. Checking the battery charge Always check the amount of battery charge before lengthy periods of operation. A fully charged battery should provide continuous operation for a full shift, depending on a number of operational factors such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery. When the radio is powered on, the amount of charge remaining may be displayed as a percentage (%) on the screen. Battery charge indicators A battery meter appears on the status line at the top of the radio display. The meter consists of 4 bars comprising 8 segments that fill and empty corresponding to the estimated amount of charge remaining. Icon Description Battery is fully charged. Battery is 50% charge capacity. Battery has >12% charge remaining. Battery charge less than 12% charge remaining. User Guide Optimising battery life A fully charged battery should last a full shift (approximately 12 hours) but this depends on a number of operational factors, such as how the radio is operated, the operating environment (temperature and network signal strength) and the condition of the battery. Try the following to help you optimise battery life on a daily basis: Ensure that batteries are fully charged at the start of a shift. Decrease the amount of time the backlight stays lit between key presses (see Adjusting the backlight on page 40). Keep your speaker audio volume to a minimum (see Adjusting the volume on page 37). Reduce the length of time the radio is transmitting and keep DMO or telephone type calls to a minimum because they cause higher current consumption. Shorten the GPS reporting intervals if enabled (see GPS reporting options on page 124). SC20 series – 04/2016 Charging the battery Your radio is powered by a rechargeable battery. The battery may be recharged many times but it will eventually need replacing to ensure continuous maximum performance from your radio. First time battery charging New batteries (Standard battery part no. 300-01174 and High Capacity battery part no. 300-01175) are supplied in 'storage mode' which means they have a minimum amount of charge for storage purposes. Before using a new battery for the first time it must be fully charged to reactivate it. If the battery is used before it is reactivated (fully charged) the radio may not power on, or may indicate a low battery status icon or low level of charge. Battery chargers Only use Sepura approved battery chargers. Use of non-approved chargers may not fully charge the battery or damage it. Always read the user documentation supplied with the charger for additional safety instructions and how to use it. Charging methods The radio may be powered on or off during charging. Attach the Charger cable to the sDAC connector at the base of the radio or place the radio with battery attached into a charging dock. If the battery is charged attached to the radio, and the radio is powered on, an indication of the remaining time to fully charge the battery is displayed (in hh:mm format). During charging, the tri-coloured LED on the radio indicates the charging progress and the charging icon appears on the status line, providing there is sufficient charge in the battery to support this function. Status LED Flashing Orange Solid Orange Solid Green Solid Red User Guide Description Battery temperature is either too hot or cold to commence charging. Charging in progress. Charging complete. Battery has failed to charge and may be not be chargable. Contact your service provider or Sepura. The battery may be charged separately from the radio using a battery-only charger. Charging a 'flat' battery If the battery is completely 'flat' (without charge) during storage or after a long period of non-activity, it may fail to recharge or stop charging after 20 minutes. If this happens, disconnect and then reconnect the charger (or power off the charger, then power on) to reset the battery. Avoid charging a flat battery attached to a radio. During charging, the radio will attempt to power on when the battery charge reaches a certain capacity, which will drain the battery of its charge. Fitting the battery Ensure that the Smart/microSD card compartment cover is securely latched before fitting the battery. If a belt clip is fitted to the radio, lift the belt clip before attempting to fit the battery. Do not attempt to insert the battery into the battery compartment sideways under the belt clip. This may result in damage to the radio and the belt clip. To attach the battery, insert the battery into the battery compartment as shown. Press the battery downwards until it clicks into position. Removing the battery Always power off before removing the battery. SC20 series – 04/2016 Push the safety latch on the bottom of the battery. Lift the battery upwards and remove. Using Sepura approved batteries Your radio checks the authenticity of the battery when it is powered on and has a number of battery management features that only work when a genuine Sepura battery is fitted: the remaining battery charge appears as a percentage when your radio is powered on [customisable]; battery meter icons, showing the remaining battery charge; a low battery warning appears when charge is low; and you can check battery information, such as its authenticity, remaining charge and serial number [customisable] (see Getting information about your battery on the next page). If your radio detects a non-approved battery, the message "Unidentified battery - powering down" appears. The message is cleared by pressing any key. If your radio detects a non-approved battery, the message "Unidentified battery" appears. If your radio detects a non-approved battery, the message "Unidentified battery - powering down" and your radio powers off. Caution: Non-approved batteries may not have inbuilt safety protection features, and could potentially damage your radio (invalidating your warranty) and affect your radio's safety and IP compliance ratings. User Guide Getting information about your battery You can see information about the battery attached to your radio, such as the remaining battery charge, whether the battery is authenticated (a genuine Sepura battery) and the battery serial number [customisable]. Select Menu > Options > Battery Information. The display shows: Charge—the current remaining charge given as a percentage Authenticated/Unauthenticated—a Sepura/non-Sepura battery is fitted—the serial number of the battery Note: If a non-Sepura battery is fitted, the Charge is reported as 0%, the battery is marked as Unauthenticated and the serial number is not shown. 10 SC20 series – 04/2016 Controls & indicators Your radio has a number of controls and indicators. Navi-knob The Navi-knob is a continuous rotating knob that in its normal mode is used to adjust the volume. The Navi-knob can also be used to perform various other functions. To do this… Do this… Adjust loud speaker volume (or enable/disable Whisper Mode [customisable]) Rotate Navi-knob Move cursor and select characters (in text entry mode) Rotate Navi-knob in Text Entry Mode or Editing Mode Scroll through available talkgroups From the Home screen, press Groups + rotate the Navi-knob Scroll through available Status Messages From the Home screen, press Groups 2 times + rotate the Navi-knob Scroll through available User Profiles From the Home screen, press Groups 3 times + rotate the Navi-knob Navigation Keys Your radio has four navigation keys (left/right/up/down). Key Up/Down Action Use to move the scroll bar up and down to see more information Scroll a list of options User Guide 11 Down Up Left/Right Open the top level menu from the Home screen. Repeated presses moves upwards through the options and menu levels until the top level menu is reached. Moves between options on the top level menu. Moves through the text characters for selection when writing. Tip: When the display is inverted (flipped upside down) the left and right navigation keys work in opposite directions. 12 SC20 series – 04/2016 Soft keys Some keys on your radio may be customised to provide one-touch access to regularly used features. These programmable keys are referred to as soft keys. To activate the soft key function: assigned to a programmable soft key, press and release assigned to other keys (such as the keypad, Cancel/Home and Select/Send keys), press and hold for one second The following keys can be customised as soft keys: the Select/Send key the Cancel/Home key the Emergency Button (if not assigned to Emergency operation) the programmable side buttons all radio keypad keys (1–9, *, 0, #,) Note: During full-duplex PSTN/PBX calls, take care when trying to activate soft keys (designated as 0–9,* and # keys) because they also generate DTMF tones. There are many functions that can assigned to a Soft key. Some functions are activated immediately, such as the keypad lock/unlock or loudspeaker on/off. There are some special functions that use a ‘navigate to screen’ function. This means that on activation, a screen displays and you need to take some additional action, such as activating a SmartMenu where you have to select an option. User Guide 13 Context keys Your radiomobile radio has a left, centre and right context keys which you use to select options displayed adjacent to them. Context labels appear at the bottom of the screen, directly above each context key. These labels show the action of the key when it is pressed; either activating a feature or performing a function such as clearing a call (Clear) or selecting an option (Select). The labels and actions of the context keys in the Home screen are: Context key Left Centre Label Action Menu Press to enter the main menu. Groups Press to change the talkgroup. See Select a talkgroup on page 49 Status Press 2 times to send a status message. See Send a Status message on page 1 Profiles Right 14 Shortcut Press 3 times to select a user profile. See User profiles on page 107 Press to open the Shortcut Bar to quickly access regularly used features or clear a notification. See Notifications on page 27 and Shortcut Bar on page 27 SC20 series – 04/2016 Status icons Icons appear on the status line (at the top of the screen) when the radio is engaged in certain activities or when certain functions are active. Icon Description Security and Emergency Emergency Appears when emergency operation mode is active on your radio and an Alarm call is in progress. Air Interface Encryption disabled Calls and Callouts will not be encrypted. E2E Encryption enabled The Secure Communications icon indicates that the selected talkgroup is customised for End-to-End Encryption. In other words, calls you make by pressing the PTT button are End-toEnd Encrypted. E2E Encryption disabled Indicates that the call is not encrypted. Key agreement Briefly displays to indicate that a cryptographic key agreement is in progress during power on and network connection. Trunked Mode Operation (TMO) Outgoing TMO call in progress You are in a call that you initiated. Incoming TMO call in progress You are in a call that was initiated by another person or your dispatcher on the TMO network. Missed incoming TMO call The blue LED flashes to notify you that you have missed an incoming TMO call. A notification alerting you to the missed call appears in the Shortcut Bar. Scanning enabled You radio is scanning (listening) to all available talkgroups within your scan list for activity. User Guide 15 Icon Description Broadcast Call A high-priority group call (point-to-multi-point) initiated by your Dispatcher to all network radio users. You cannot reply to the caller. Direct Mode Operation (DMO) Incoming DMO call You are in a DMO call that was initiated by another radio user. Outgoing DMO call in progress You are in a call to another radio user. Missed incoming DMO Call The blue LED flashes to notify you that you have missed an incoming DMO call. A notification alerting you to the missed call appears in the Shortcut Bar. DMO Gateway detected Appears when the radio has detected a DMO gateway. The icon disappears when the radio moves out of range of the gateway. DMO Gateway off DMO Repeater detected Appears when a DMO repeater is detected and the radio can communicate with any other radios in the selected DMO talkgroup which are also in range of the repeater. Repeater ignored Repeater mode off General icons Signal Strength Shows the current signal strength. More bars indicate a stronger signal. Good radio coverage Indicates good radio coverage. No service Indicates poor signal or no radio coverage. Battery Strength Indicates the level of charge in your battery. More bars indicates more charge. 16 SC20 series – 04/2016 Icon Description Low battery warning Appears when there is less than 12% charge remaining in the battery. Charging Appears when the battery is attached to the radio during charging and the radio is powered on. Keypad locked Transmit Inhibit Indicates that you have activated transmit inhibit and the radio is unable to transmit (overridden when Emergency mode is activated). Privacy mode active during a call Appears for the duration of a call when Privacy mode has been activated to prevent any other calls interrupting an important individual call. Covert operation mode enabled The radio turns off any visual and sound alerts, and displays this icon when covert operation mode is enabled. Group Focus Appears when Group Focus is enabled, preventing any calls from other talkgroups (other than the selected talkgroup) connecting to the radio. User Profile Appears when a user profile is activated. Your radio may be programmed for a number of user profiles. The number next to the icon indicates the chosen user profile. Connector Protection enabled Indicates that you have enabled connector protection. You can use your radio is salt water environments without a cover fitted to the Facilities connector at the bottom of the radio. Connector Protection disabled Indicates that connector protection is disabled. Do not use your radio in salt water environments without a cover fitted to the Facilities connector at the bottom of the radio. User Guide 17 Icon Description Communication Type Mismatch This icon appears when there is a mismatch in communications and is activated when: the radio is out of range of a gateway when another radio within range of the gateway is in a group call, and you cannot participate in the call. and that you cannot take part in the call. a radio out of range of the gateway is attempting to respond to a group call, and the speech if not being routed using the gateway to TMO users. a radio within range of a DMO Repeater cannot make a call and attempts to set up a call in DMO instead, the icon appears on all radios within the talkgroup to indicate that there are members of the talkgroup who cannot take part in the call. Bluetooth® device connected Appears when you have activated Bluetooth® and have successfully paired with a device. Bluetooth® on, no device connected Shows that you have activated Bluetooth® but do not have a device connected. Lone Worker protection enabled Indicates that you have enabled the Lone Worker feature on your radio. Man Down motions and tilt sensors active You have enabled the Man Down feature and the motion and tilt sensors are active. Man Down Tilt sensor active You have enable the Man Down feature, but only the tilt sensor is activated. Man Down motion sensor active You have enable the Man Down feature, but only the motion sensor is activated. GPS tracking enabled Indicates that the GNSS (Global Navigation Satellite System) function has been enabled. GPS tracking not available 18 SC20 series – 04/2016 LED indicators Blue LED The blue LED indicates either a missed event, such as a missed call or unread message, or your Bluetooth ® status (if enabled). A notification alerting you to the missed call, Callout or unread message appears in the Shortcut Bar. See Notifications on page 27. LED Indication Flashing on for 1 second, off for one second, on for another second, then off for seven seconds One flash every 10s Continuous rapid flashing Description Missed event Bluetooth ® function is enabled radio is in Bluetooth ® discoverable (visible) mode Tri-colour LED The tri-colour LED indicates the operational state of the radio. LED Colour Solid green Solid red Intermittent flashing red Flashing orange Intermittent four flashes orange Description Radio is powering on or in a call and receiving Radio is in a call and transmitting Attempting to connect to the network or incoming telephone SDS/Status message or battery low warning Incoming telephone call or SDS/Status message Transmit Inhibit mode or Fallback mode are active Emergency button The red/orange button on your radio is typically programmed to activate an Alarm Call. See Emergency operation on page 33. Press and hold (2 seconds) the Emergency button to initiate an Alarm Call. If the radio is powered off, press and hold (3 seconds) to power on and initiate an Alarm Call. It may take several seconds for the radio to complete its power on process before initiating the Alarm call. User Guide 19 Getting Started Fitting a microSD card Note: Your radio supports microSDHC 32 GB cards that must be formatted for the FAT16 file system. 1. Lift the cover using a small screw driver or tweezers. 2. Carefully lift the metal retainer and insert the card as shown. Caution: Use care when opening/closing the metal card retainer. If it becomes detached, it can be clipped back into place. 3. Carefully close the metal retainer. 20 SC20 series – 04/2016 4. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating. Fitting a Smart card If required by your network operator, you may need to fit a Smart card to your radio. 1. Lift the compartment cover using a small screw driver or tweezers. The cover is secured by two tabs located at the top of the cover, either side of the recess. 2. Insert the card into the slot on the underside of the cover as shown, ensuring that the card is secured between the two tabs. User Guide 21 3. Close the cover. Using your thumbs, press downward firmly on either side of the cover as shown to secure each tab. You must ensure that the compartment cover is secured. Not securing the cover will affect your radio's IP rating. Antenna Caution: Your radio must be fitted with an antenna at all times (unless your radio is used with an external antenna such as an RSM) during operational periods. Transmitting without an antenna attached my damage the product. Your radio is designed for use with Sepura approved antennas. Always ensure that the seal between the antenna and the radio is maintained. Never touch the antenna when the radio is transmitting. Ensure your radio is powered off before fitting or removing the antenna. Fitting the antenna 1. Insert the base of the antenna into your radio's antenna connector. 2. Rotate the antenna clockwise until it is finger tight. Then apply another 1/4 turn clockwise. Removing the antenna Rotate the antenna counter-clockwise until it can be removed from the radio. 22 SC20 series – 04/2016 Power on To power on, press and hold (2 seconds) the Cancel/Home key. Your radio attaches to the last selected talkgroup when it was powered off (if it is 'in service'). Depending on your radio's customisation any of the following may display: the percentage of charge remaining, if a Sepura battery is fitted a Sepura logo a splash screen a welcome screen a PIN entry screen Note: A message may be displayed relating to the authenticity of your battery or attached accessory. A message may appear if your software licence has or is about to expire. Note: If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network. See Authentication on page 84. Note: Transmitting in 3W RF is only available when using a Sepura 3W battery. During power on the radio checks the authenticity of the battery and whether it has the capacity for the radio to transmit 3W RF. A message displays and the power may be limited if the radio cannot transmit in 3W RF when licensed to do so. Power off Note: Do not power off the radio by removing the battery. The radio must be powered off correctly to ensure that it performs a controlled 'powered down'. To power off, from the Home screen press and hold (4 seconds) the Cancel/Home key. User Guide 23 Scroll to the Shutdown option, then press the Select key to power off your radio. Before powering down, alerts and messages may be sent. Note: If your radio is configured to provide an option to delete Callouts, navigate to Shutdown or Delete Callouts then press the Select key. Locking and unlocking the keypad To prevent accidental activity during operation, you can lock the keypad. This will also prevent access to the radio's functions if the radio is stolen. When the keypad is locked, the Key icon appears in the status line. The keypad can be locked manually or set to lock automatically after a period of inactivity. Note: If customised, your radio's keypad can be locked when an accessory is attached. Receiving calls with locked keypad If you receive a telephone call when the keypad is locked your radio can be customised so that the Select/Send key can still be pressed to answer it. If the call is accepted the whole keypad is unlocked. Your radio can also be customised so that you can press the Cancel/Home key to reject the call and in this case the keypad remains locked. Navi-knob with locked keypad Your radio may be customised so that the Navi-knob is locked when the keypad is locked. In this case you cannot alter the volume by rotating the Navi-knob. Your radio can also be customised so that the Navi-knob remains unlocked and in this case it can be used for volume control only while the keypad is locked. To lock/unlock the keypad: Press the * (star) key (or a designated soft key), then press the OK context key to lock/unlock the keypad. 24 SC20 series – 04/2016 Tip: To quickly lock and unlock the keypad, press and hold (2 seconds) the * (star) key. If you press any other key while the keypad is locked no action is taken. The Navi-knob remains unlocked when the keypad lock is enabled. A message is displayed to remind you that the keypad is locked. Alternatively, you can: 1. Select Menu > Options > Settings > Keypad Lock. 2. Press Lock to lock the keypad. Setting the radio to automatically lock the keypad You can set the radio to automatically lock the keypad after a period of inactivity. 1. Select Menu > Options > Settings > Timed Keypad Lock. 2. Press Toggle to enable/disable auto keypad lock. User Guide 25 Home screen The top level screen, known as the Home screen, appears when the radio powers on and when it is idle. Tip: To quickly get back to the Home Screen, press and hold (2 seconds) the Cancel/Home key. The status line, at the top of the screen, displays various icons to indicate the state of operation or when certain functions like keypad lock have been activated. The context key labels at the bottom of the screen indicate what the context key directly below the label is configured to do. These labels change according to where you are in the menu hierarchy. 26 Description Status line showing the radio coverage signal strength, battery charge indicators, and operational status icons. Information area containing information that only appears on the Home screen. This is customised by your service provider or organisation. It may show your selected talkgroup, date and time. Context key options (available in the Home screen). SC20 series – 04/2016 Shortcut Bar You can easily access commonly used radio features such as your Inbox, and turn features on and off using the Shortcut Bar. The Shortcut Bar can contain up to 5 radio features and some of these can be paired with notifications to alert you to a missed call or a new message in your Inbox. To open the Shortcut Bar, in the Home screen press the Shortcut context key. Description Use the navigation keys to scroll through the notifications and features. Notifications always appear to the left of features. Press the Right navigation key to continue scrolling right to view more shortcuts (if available). To open a notification or feature, highlight it and press the Select context key. Press the Back context key to close the Shortcut Bar without opening a feature. Notifications Like a smart phone, your radio can display notifications to indicate a missed call or new message. They also appear when certain functions are enabled such as mute, transmit inhibit, and Lone Worker. Your radio can display up to 5 notifications, and up to 5 shortcuts commonly used radio features. Some features can be paired with notifications, such as your Inbox so when a message is received a notification appears in the Shortcut Bar to alert you to the unread message. When paired with a feature, the feature icon appears with a notification badge . The following notifications can be paired with a feature: User Guide Notification Paired Feature Unread message Inbox Missed call Call History Missed Callout Callout Icon 27 # Description Notifications paired with features appear to the left of all other feature icons. Example notification of a change of state (Transmit Inhibit). Shortcuts to commonly used features always appear to the right of notifications. Scroll right to see more features (if any). In the Home screen, press the Shortcut context key to access the notification. To close a notification: From the Home screen, press the Shortcut context key, highlight the notification then press the Select context key. Use the feature in the usual way, for example, read an unread message or respond to a missed call. The notification automatically closes and disappears from the Shortcut Bar. Menu Your radio is customised by your service provider or organisation with a number of features that are accessed from the main menu. To open the main menu, in the Home screen press Menu. To open a sub-menu or menu option, scroll to the option (highlight it) and press Select. To return to a higher level menu, press Back. To return to the Home screen at any time within the menu hierarchy, press and hold (2 seconds) the Cancel/Home key. Menu options The following icons are used to identify the sub-menus that provide access to further options. Icon 28 Menu option SC20 series – 04/2016 Phone Add, edit and delete your personal contacts within your personal folder. Search (or filter) your contacts to locate the contact you want and initiate a call. Review you call history. Messages Read, create, save and send text (SDS) messages. View picture messages (if customised). Select and send a status message. Clear your mailbox of unwanted messages. Groups Search your talkgroup folders and select a talkgroup. Enable scanning of your selected talkgroups. Set up your speech call settings. GPS Manage your GPS location and position settings. View your current location, direction and speed. Applications Your radio may be customised with a number of applications such as Man-down and Lone Worker. Your service provider or organisation may have installed specific applications (Short Data Applications) to help you in your role. Access WAP sites. Networks Manage your network connections and DMO options. Change your operating mode (TMO/DMO/Repeater). Enable/disable Transmit Inhibit mode when working in RF sensitive areas. Options Manage your Bluetooth® devices and settings. Personalise your radio settings such as backlight, text size and language. Enable Connector Protector when working in salt laden environments to protect your radio. User Profiles Select customised profiles designed specifically for the way you work. Help View help, such as a list of customised soft keys on your radio. User Guide 29 Menu Structure SmartMenus SmartMenus are designed to provide quick access to regularly used radio features, usually with a common theme. Your service provider or 30 SC20 series – 04/2016 organisation may customise your radio with a number of SmartMenus, for example you may have a SmartMenu containing all your Quick Status messages, another for user profiles and another for selecting operational modes such as toggling on/off covert mode, Transmit Inhibit, loudspeaker mute and so on. SmartMenus are assigned to a soft key, either a Side key or one of the keys on the keypad. To open a SmartMenu, press the Side key or press and hold (1 second) the assigned key on the keypad. Use the navigation keys to scroll the list of options on the SmartMenu. Options are labelled with a number, shown to the right of the option. To select the option, press the key that corresponds to the number of the option, for example to select option 3, press the 3 key. Note that using this method only options numbered 1 to 12 can be selected using the keys on the keypad (press 0 for option 10, the Star (*) key for option 11 and the Hash (#) key for option 12). For options numbered 13 onwards, scroll to the option (highlight it), and press Select. Help The Help menu displays a free text area which is usually customised to indicate radio soft key assignments. It may also be used to record any required help text. To access help Use one of the following: Press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select Help. User Guide 31 Press a dedicated soft key (Sepura default is normally key ‘0’ zero). Press Menu > Help. 32 SC20 series – 04/2016 Emergency operation Emergency operation is available in TMO and DMO if the radio is in service. If your radio is customised for Gateway and Repeater modes, it will make an Alarm call in TMO. If it cannot make the call in TMO the radio will automatically switch to DMO to make the call. The red button on the top of your radio is programmed to initiate an Alarm call at any time when your radio is in operation. This button is known as the Emergency Button. Your radio may be customised to perform one or more of the following: Initiate an Alarm call set up to one or more pre-defined users (typically to your dispatcher and other members of your talkgroup) and/or; Send an Emergency Status message to an individual, the dispatcher or a talkgroup and/or; Send a position report (GPS dependent). If you are working in RF sensitive areas and have enabled Transmit Inhibit, prohibiting radio transmission, initiating an Alarm call will override the Transmit Inhibit feature and the Alarm call will be transmitted. Your service provider or organisation can provide information on how your radio is customised for Alarm calls and how to operate your radio in emergency situations. If you are working in a sensitive environment your radio may be customised for Silent Alarm calls where audible and display alerts are disabled, or your radio may be customised for Live Microphone that allows you to call for assistance hands-free without pressing the PTT button. Silent Alarm Call If you are working in sensitive environments where the audible and display alerts associated with an Alarm call are inappropriate, your radio can be customised to make a Silent Alarm call (without acoustic or screen alerts). Silent Alarm calls cannot be activated when operating in Lone Worker or Man Down modes. User Guide 33 When a Silent Alarm call is made, the radio displays the Home screen with the talkgroup associated with call. During the call you may navigate away from the Home screen. Live Microphone feature Your radio may be customised with the Live Microphone feature. This feature allows you to broadcast a call for assistance hands-free for a specified period of time and without having to press the PTT button. The radio automatically cycles between transmit and receive communication during a programmed period of time (seconds). Live Microphone is cancelled when the time expires or by pressing the PTT button. Making an Alarm call You can still make an Alarm call if the keypad is locked. To make an Alarm call 1. Press and hold (2 seconds) the Emergency button; a confirmation beep sounds. 2. Release the button and speak into the microphone. During an Alarm call: the microphone is ‘live’ for a programmed period (seconds) allowing you to speak hands-free without pressing the PTT button (customisable) the LED illuminates solid red your radio sounds audible tones a large emergency symbol appears on the screen your identity and talkgroup appears on the display of those receiving the Alarm call 34 SC20 series – 04/2016 Receiving an Alarm call An Alarm call overrides any existing calls on the talkgroup. You know you are receiving an Alarm call when: your radio sounds an audible tone the LED flashes red the emergency symbol appears on the screen your radio status changes to Emergency Clearing an Alarm call You can only clear an Alarm call that you have initiated. To cancel the Alarm call, press the Call Clear key, the Clear context key or the Cancel/Home key. Alternatively, press and hold the Emergency button (2 seconds). Warning: Depending on which network is being used, if the TETRA Alarm call is a group call, then although both of the TETRA Alarm call exit functions will clear the TETRA Alarm call on the call originator’s radio, it will not remove the alarm from the system. It should also be noted that those radios alerted to the emergency may, depending upon the infrastructure configuration, remain in the TETRA Alarm call condition until the dispatcher clears the call from the system. When the Alarm call is cancelled, your radio returns to the talkgroup that was selected before the call was initiated. Power on Alarm call If your radio is powered off, press and hold (3 seconds) the Emergency button to power on and initiate an Alarm call. Any customised Welcome screen is not displayed during power on. If your radio is customised for PIN entry, you will need to enter your PIN before the alarm call is initiated. It may take several seconds for the radio to complete its power on process before initiating the Alarm call. User Guide 35 Note: If your radio supports Radio User Assignment (RUA), which authenticates your radio on the network, you may be prompted to log on to your network before the Alarm call is initiated. Contact your service provider for information. See Authentication on page 84. 36 SC20 series – 04/2016 Sound Your radio is equipped with a loudspeaker for use during PTT calls and a low level speaker for use during telephone calls. You can adjust the volume of the speaker and increase the sensitivity of the microphone (see Whisper mode below) so that you can speak more quietly. Your radio also uses sound to alert you to the various operational states. Adjusting the volume Rotate the Navi-knob to adjust the volume. A vertical volume meter displays to indicates the current volume level. The radio sounds an audible tone at the new volume level. Loudspeaker on/off Tip: A soft key may be customised to toggle the speaker on and off. 1. Select Menu > Options > Settings > Loudspeaker ON/OFF. 2. Press Toggle or press the Select/Send key. Whisper mode Whisper mode allows you to talk more quietly than normal but still be heard and understood by the person you are calling. It can be useful to switch to Whisper mode when providing confidential information. Note: If you select a User Profile which already increases the sensitivity of the microphone, depending on your radio's customisation Whisper mode may not increase the sensitivity further. To enable Whisper mode Depending on customisation, to enable Whisper mode, you can: User Guide 37 press a programmed soft key rotate the Navi-knob to decrease the volume to below its lowest level The radio sounds a low-high level alert when Whisper mode is enabled. To disable Whisper mode: Depending on customisation, to disable Whisper mode, you can: press a programmed soft key increase the volume until the volume level meter displays at least the minimum level increase the volume to its loudest level then attempt to increase the volume further The radio sounds a low-high level alert when Whisper mode is disabled. Audible tone alerts Certain events on your radio initiate audible tone alerts. These alerts are attenuated when you select a user profile which uses covert mode (see User profiles on page 107). 1. To toggle audible alerts 2. Select Menu > Options > Alerts > Audio Alerts. 3. Press Toggle (or the Select/Send key) to toggle alerts on/off. Note: If your radio is turned off with Audio Alerts disabled they remain disabled when the radio is next switched on. 38 SC20 series – 04/2016 Vibration alerts (Haptics) Your radio can provide vibration alerts and haptic feedback to help you recognise certain events, such as when a key is pressed, for example in a dark environment, or when you are wearing gloves. To toggle vibration alerts 1. Select Menu > Options > Alerts > Vibrator Alerts. 2. Select one or more of the following options: Vibrator (Voice)—vibrate on incoming individual half-duplex or fullduplex calls Vibrator (Data)—vibrate on incoming SDS or Status messages Vibrator (Alarm Key)—vibrate when Emergency Button is pressed Vibrator (Key Press)—vibrate when any key (except Emergency Button and PTT) is pressed 3. Press Toggle or the Send/Select key to enable/disable it as required. 4. To return to the Display Settings menu press Back or the Cancel/Home key. Tip: To stop the radio vibrating when a voice call is received, press a Context key or the Select/Send or Cancel/Home key. User Guide 39 Personalising your radio You can personalise your display settings (such as text size, backlight, inverting the screen and change languages) and create a personal phone book containing your own contacts. Invert the display When you are wearing the radio on your shoulder, attached to a belt or to a body vest, you may want to flip the display upside down to make it easier to read. The Invert Display option rotates all screen elements (apart from the Context key labels) by 180 degrees. Tip: This feature is commonly assigned to a soft key or SmartMenu. To invert the display: 1. Select Menu > Options > Settings > Display Settings > Invert Display. 2. Press the Toggle context key. When a tick appears in the check box, the display is flipped, and when the check box is empty the display is set to normal. Note: When the display is inverted, the navigation keys work in opposite to their normal function. Press the Up key to scroll down and the Down key to scroll up. The Right key to scroll left and the Left key to scroll right. Adjusting the backlight When a call or message is received, and when you press any key, the backlight lights up the display and keypad. The length of time the backlight illuminates is set during customisation. 40 SC20 series – 04/2016 To adjust the backlight: You can toggle the backlight on/off from the Shortcut Bar, by using a soft key or from a SmartMenu (if customised). Alternatively: 1. Select Menu > Options > Settings > Display Settings > Backlight. 2. Press the Toggle context key. To adjust brightness: 1. Select Menu > Options > Settings > Display Settings > Day/Night Mode. 2. Select Backlight Level. 3. Rotate the Navi-knob to adjust the intensity of the backlight and the keypad illumination on a scale of 1–7 (max.). Day/Night mode When a call or message is received, and when you press any key, the backlight lights up the display and keypad. A bright display can be a potential distraction, particularly when driving at night or in poor lighting conditions. Day/Night mode lets you adjust the intensity of the backlight and keypad illumination to suit your working conditions. Night mode reduces the glare from the display, making it ideally suited for when the radio is cradled in a vehicle at night time. When the preferences for day and night mode have been set, switching between the modes automatically adjusts the backlight and display settings. To change Day/Night mode settings 1. Select Menu > Options > Settings > Display Settings > Day/Night Mode. 2. Scroll to each option (highlight it) to make your adjustments: Day Mode—to toggle between Day Mode and Night Mode press the Toggle context key. Backlight Enabled—to toggle the backlight on/off press the Toggle context key. When a tick appears in the box, the backlight is on, and when the box is empty, the backlight is off. Backlight Level—to adjust the intensity of the backlight and the key pad illumination on a scale of 1 to 7 rotate the Navi-knob. Tip: A soft key may be customised to switch between Day/Night mode. User Guide 41 Adjusting text and icon size Your radio uses the default size for the text and icons set during customisation, however it also supports a number of different size modes that control how text and icons are displayed. Having the ability to change the text and icon size is useful when the handset is cradled in the car and you want to enlarge the text and icons to make them easier to read from a distance. Caution: When selecting larger modes, some prompts or icons may not appear on the radio display. Your radio supports the following modes: Normal Mode allows the maximum amount of information available to be displayed in a compact character size. Large Mode displays screen information in a large character size. Very Large Mode displays the talkgroup number or talkgroup name, as customised, in an extra large size on the Home screen with all other screens in Large mode. Custom displays the Home screen, menu and WAP browser in predefined text sizes set during customisation. Only the Home screen supports Very Large mode, with other screens set to either Normal or Large mode. Note: Depending on the customisation of the Home screen, if the date is shown on the Home screen it may be truncated in Very Large mode. If the date format YYYY.MM.DD is used, then the day will not display. To change text mode: 1. Select Menu > Options > Settings > Display Settings > Text Size. 2. Use the Up and Down Navigation keys to highlight the mode and then press the Select context key. The radio displays the Home screen, with the text and icons appearing in the chosen mode. 42 SC20 series – 04/2016 Setting the display language Your radio operates in the language chosen during customisation and can support two display languages. The display uses the default language if the radio is only customised for a single language, or the currently selected language if two languages are programmed. To change the language: Tip: Your radio may be customised with a soft key or provide an option on a SmartMenu to change the display language. 1. Select Menu > Options > Settings > Language. 2. Scroll to the language option, and then press the Select context key. The Home screen appears and the display shows the selected language. User Guide 43 Menu style You can display the menu in Grid, List or Compatibility style. 1. Select Menu > Options > Settings > Display Settings > Menu Style. 2. Select one option: Grid—set Grid menu style List—set List menu style Card—set Card (Compatibility) menu style Grid style highlight items using the four navigation keys to open an item press Select to return to the top level screen press Cancel or Cancel/Home key. List style 44 SC20 series – 04/2016 highlight items using the Down and Up navigation keys. to open an item press Select to return to the top level screen press Cancel or the Cancel/Home key. Compatibility style (card) highlight items using the Left and Right navigation keys to open an item press Select to return to the top level screen press Cancel or Cancel/Home key. Time and Date Your radio can be customised to display the current time and date on the Home screen. The time is shown in 24 hour format. The day and month appear in alphanumeric characters, for example Wednesday, 20 May. Your radio may be customised to use shortened forms for the day (Wed.). To view and edit the time and date 1. Select Menu > Options > Settings > Time and Date. 2. Press Edit or press the Select/Send key. 3. Enter the digits required (see Text entry on page 71). 4. Press OK or the Select/Send key to save your changes; press Cancel or the Cancel/Home key to abandon your changes. User Guide 45 Talkgroups and folders Your radio can only participate in calls with talkgroups it is attached to via the network. You can only initiate calls to other radio users in the selected talkgroup. (However, when ongoing calls are detected on any talkgroup your radio is scanning you can join in by pressing the PTT.) When your radio is powered on it re-selects either the default talkgroup or to your last selected talkgroup. Talkgroups are pre-programmed onto your radio. Each talkgroup typically contains users who have a similar role or who are within a distinct location or who provide a service that you would use. Talkgroups are organised into folders to help you quickly select one that is applicable to your environment or situation. A top level folder can have a number of sub-folders, similar to a folder structure on a computer. A folder can contain both folders and talkgroups. The folders available depend on the customisation of your radio; various ‘special’ folders are also programmed into your radio (see Special folders on page 51). 46 Description Header (customisable) Folder level Folder name Talkgroup Information SC20 series – 04/2016 Tip: Select the ‘All’ folder to select a talkgroup from a single list of all talkgroups. Note: Talkgroups in the Smart Call Folder-1 or Smart Call Folder-2 folders can only be accessed when the appropriate Smart Call mode has been selected from the Speech Call Settings screen or by using a soft key. (See Smart Calls on page 68.) User Guide 47 Typical folder arrangement The following illustration shows how the folders can be used to organise talkgroups: 48 SC20 series – 04/2016 Select a talkgroup You can use one of the following methods to select a talkgroup: From the Home screen, press the Groups context key. From the Menu navigate to the Groups menu. Use a soft key to return to your Home Group. Centre context key (Groups) 1. From the Home Screen, press the Groups context key. The current selected folder and talkgroup appear in a selection box. Tip: If you want to change to another talkgroup within the same folder, simply enter the number of the talkgroup, or select the All Folder which contains all the talkgroups and enter the number of the talkgroup. 2. Use the Left and Right navigation keys to move between folders at the same level. Use the Up and Down navigation keys to move between the folder levels (sub-folders). Rotate the Navi-knob to scroll through the talkgroups within the currently selected folder. The directional arrows under the talkgroup name indicate the rotational direction of the Navi-knob. 3. Press the Select context key to attach to the talkgroup. User Guide 49 Working with folders Various folder operations are available from the Folders menu: Select Menu > Groups > Folders. Opening a folder 1. Highlight a folder and press the Open context key. Tip: To navigate back ‘up’ the folders list, press Back. Searching for folders and talkgroups You can search for talkgroups or folders by filtering on a text string. Items which do not match the string are temporarily ‘filtered out’ of the list. You can use either: Search card—to filter the current talkgroup/folder folder. Search all—to filter across all talkgroups and folders 1. To search inside a specific folder, open that folder. 2. Press Options then select Search card or Search all. 3. Enter characters you wish to filter against (see Text entry on page 71). The list of matching names is dynamically filtered as characters are entered. Only matching talkgroups or folders remain in the list. 4. To cancel the filter operation select the Stop search option. Inserting a talkgroup into a folder If a folder is editable you can use the Insert option to insert a talkgroup into it. Deleting a talkgroup from a folder If a folder is editable you can use the Delete option to remove a talkgroup from it. The talkgroup can still be selected from the All folder if customised, or by entering the talkgroup number directly in the Talkgroup Selection box. 50 SC20 series – 04/2016 Create a ‘favourite’ talkgroup To quickly access frequently used talkgroups, you can add them to the Favourites folder. 1. Select Menu > Groups > Folders > Favourites. 2. Press Options, then select Open. 3. Navigate to the New Group option then press Options. 4. Press Insert. 5. Select the talkgroup you want to add (from any folder). 6. Press Select to insert the talkgroup into the Favourites folder. Tip: If the New Group option is not available, you do not have 'edit' permissions on the Favourites folder. The Favourites folder must be set to 'Edit' at customisation. Special folders In addition to the ‘standard’ folders created to contain your talkgroups, your radio continuously scans talkgroups in ‘special’ folders for any activity (except Favourites). When ongoing calls are detected you can join in by pressing the PTT. Note: Special folders can only contain talkgroups: they cannot contain other folders. The following special folders may be programmed into your radio during customisation: Background—talkgroups which the radio scans continuously for activity. You cannot select a background talkgroup. Always attached—talkgroups which the radio scans continuously for activity. You can select a background talkgroup. DGNA—contains up to 50 dynamically assigned groups. The contents are automatically maintained by the radio and are not customisable. You can select a DGNA talkgroup. User Guide 51 UDSL—user-defined scan list(s), see User Defined Scan Lists below. A list of talkgroups which you can modify yourself. If you select a UDSL instead of a specific talkgroup your radio scans all the talkgroups in that UDSL. Until a UDSL is selected its talkgroups are not scanned for activity. For more information see User Defined Scan Lists below. Favourites—frequently used talkgroups that can be added to the folder during customisation or added by the user. All—contains every talkgroup programmed into your radio. This includes all talkgroups in the ‘standard’ folders created to contain your talkgroups and those in all special folders (but not those in DGNA). User Defined Scan Lists A User Defined Scan List (UDSL) is a list of talkgroups which are either fixed, or user-definable. Until a UDSL is selected the talkgroups it contains are not scanned and your radio cannot receive calls from them. Your radio can have a maximum of 20 UDSLs, and up to 10 talkgroups can reside within each UDSL. If you select a UDSL (in the same way as you select a talkgroup, see Select a talkgroup on page 49): the talkgroups it contains are scanned, allowing your radio to receive calls from any of the talkgroups in the UDSL the UDSL icon is displayed in the right hand corner of the radio display one talkgroup in the UDSL becomes the ‘selected talkgroup; when you initiate calls they are made to this talkgroup (providing that there is no activity on any other talkgroups being scanned). Each talkgroup in a UDSL can have up to three different levels of userdefinable group scan priorities which are used by your radio when deciding which call to follow when a call on one talkgroup is active and a call on another talkgroup is received. The scan priority of each talkgroup in a UDSL is shown at the right hand side of the screen as (High), (Normal) or (Low). You can designate a selected talkgroup in each UDSL. You can add and remove talkgroups from a UDSL. 52 SC20 series – 04/2016 View and edit scan list 1. Select Menu > Groups > Scan Lists. 2. Use the Up and Down navigation keys to select one of the UDSLs and press Open. 3. Press Edit. Change default (selected) talkgroup 1. Use the Up and Down navigation keys to select one of the talkgroups in the UDSL. 2. Select Edit > Options > Select. 3. Select Edit > Options > Save. Add a talkgroup 1. Press Options > Add. 2. The talkgroup selection box is activated. Select a talkgroup as described in Select a talkgroup (described on page 49) then press Select. 3. Select Edit > Options > Save. Remove a talkgroup Select the talkgroup you wish to remove then: 1. Select Edit > Options > Delete. 2. Select Edit > Options > Save. Changing group scanning priority 1. Select Edit > Options > Change Priority. 2. Select scan priority (High), (Normal) or (Low) then press Select. 3. Select Edit > Options > Save. Scanning ON/OFF You can enable or disable scanning of talkgroups in the selected UDSL. (Note: the selected talkgroup is always scanned.) 1. Select Menu > Groups > Scanning ON/OFF. 2. Press Toggle (or the Select/Send key) to enable/disable scanning: Scanning enabled—UDSL talkgroups are scanned. The is displayed. Scanning icon Scanning disabled—UDSL talkgroups are not scanned. User Guide 53 Quick Groups You can quickly change to a different talkgroup by pressing a customised Quick Group soft key specified for that talkgroup. To select the Quick Group talkgroup Press the customised Quick Group soft key. Alternatively, view the Quickgroup using the menu then press Select. To view your Quick Groups You can view the talkgroups and folders associated with your assigned Quick Groups. 1. Select Menu > Groups > Quick Groups. 2. Use the Up and Down navigation keys to highlight a Quick Group then press Select. To change the talkgroup associated with a Quick Group Your radio can be customised to allow you to change the talkgroup associated with a Quick Group. Note: These changes may be overwritten when your radio is reprogrammed. To associate to your current talkgroup Select and view a Quick Group (described in To view your Quick Groups above) then: Select Options > Change > Current. Your current talkgroup is now associated with the selected Quick Group. 54 SC20 series – 04/2016 Contacts Details of regularly used contacts are stored in a phone book. The phone book has a series of folders labelled Menu, Search, All and Personal. Your radio may have additional folders containing contacts programmed into your radio during customisation. The Personal folder contains contacts you create (personal contacts). This folder only appears when you create your first personal contact. The All folder contains both personal contacts and contacts programmed into your radio. Each contact can have up to six associated numbers. A maximum of 6000 numbers can be held in the phone book. The icon next to each contact indicates the dial mode, a radio or to a telephone, of the first number associated with it. Contacts are arranged in a series of up to 64 folders including the following: All — contains all contacts in the Phone book Menu — contains options to create and delete contacts in your Personal folder Search — allows you to search the entire Phone book for contacts and numbers. Initially lists the names of all the folders in the phone book and the number of contacts in each folder. Personal — contains contacts you create. This is the only folder you can edit. Note: The Personal folder is hidden until you create your first personal contact. Tip: If customised you can also press the Shortcut context key in the Home screen to open the Shortcut Bar, then select the Phone book. To open the Phone book, from the Home screen, press the Menu context key, then select Phone > Contacts. User Guide 55 Searching and filtering contacts You can search the entire phone book for contact names and numbers, or filter the contacts within a folder by entering a search string into the Search Bar at the top of any folder (except Menu): When the search is complete: the Search folder lists folders containing at least one entry containing the search string, and the number of entries in those folders. You can open any of the listed folders. all other folders are filtered to show their matching entries above a dotted line. All non-matching entries are listed below the dotted line. Note: Spaces in a search string ‘split’ it into separate strings. Search attempts to match each string in sequence. To search for contacts and numbers within the phone book: 1. Select Menu > Phone > Contacts. Navigate to the Search folder. 2. Press the Up navigation key to open the Search Bar. 3. Enter a search string (see Text entry on page 71) and press the Search context key. 4. When the search is complete, any folder containing a possible match to your search (and the number of possible matches within that folder) appear in the Search folder. To open a folder, select it and then press the Open context key. 5. To clear the search string, press the Delete context key to delete each character in the search string, then press the Cancel context key, then the OK context key. To filter contacts within a folder: 1. Open the folder. 2. Press the Up navigation key to open the Search Bar. 3. Enter a search string (see Text entry on page 71), then press the Filter context key. 4. Any contact in the folder that is a possible match to your search criteria appears at the top of the contact list. To view the contact's details, select the contact and press the Open context key. 56 SC20 series – 04/2016 5. To clear the search string, press the Delete context key to delete each character in the search string, then press the Cancel context key, then the OK context key. View contact details 1. Select Menu > Phone > Contacts. 2. Navigate to the contact you want to view details of then press the Open key. The contact numbers associated with the selected name are displayed. The icon next to each number indicates its dial mode (for example, to a radio or to a telephone). To return to the original folder, press Cancel or the Cancel/Home key. Creating contacts Contacts you create are added to your Personal folder. To create a contact: 1. Select Menu > Phone > Contacts. 2. Navigate to the Menu card and select Create Contact. 3. Enter the contact name (see Text entry on page 71) then press the Save context key. 4. Select a dial mode for this contact, either TETRA Network (default) or telephone/mobile network. To change the dial mode, press the Up navigation key to select the dial mode line then use the Left or Right navigation keys to switch dial modes. Press the Down navigation key to continue entering the number. Note: If the message Wrong number type appears, change the dial mode or check that the length of the number is between 5 and 8 numbers. 5. Enter the number (see Text entry on page 71) then press the Save context key. User Guide 57 6. To add more phone numbers for the contact select Add Next Number and repeat the previous step. Tip: To add further contact numbers to a saved contact, open the contact and select Add New Number at the end of its numbers list. 7. To return to the Personal folder press the Cancel context key or press the Cancel/Home key. Editing contacts You can edit (and delete) contacts in the Personal folder of the Phone book. To edit personal contacts: 1. Select Menu > Phone > Contacts and then select the Personal folder. 2. Navigate to the contact you want to edit, then press Open. To edit the name: 1. Select the name and then press Edit. 2. Make changes as required, then press Save. To edit a number: 1. Select the number and then press Options. Select Edit and press Select. 2. Make changes: to add additional digits press the number keys; to delete digits press the Left navigation key. 3. After making changes press Save. To delete a contact: 1. Select the contact and press Open. 2. Press Options. 3. Select Edit > Delete contact, then press Select. 58 SC20 series – 04/2016 Delete all contacts You can delete all contacts in your Personal folder. Tip: You can also delete individual contacts or numbers associated with them, see Editing contacts on the previous page. To delete all contacts 1. Select Menu > Phone > Contacts. 2. Navigate to the Menu card then select Delete User Contacts. User Guide 59 Calls The various types of voice and data calls that are supported by your radio, and the acoustic and visual alerts that accompany a call, depend on your radio's customisation. Call types Sepura radios support the following voice- and data call types: Voice call types Voice call type Group Individual PBX PSTN 60 Description A call between you and a group of other radio users in your attached talkgroup. A group call is always a halfduplex call. Users can join and leave the call at any time. Group calls are initiated by pressing the PTT button. See Talkgroups and folders on page 46. A call to another user or dispatcher in the TETRA network, or to an external telephone subscriber via the Gateway. full-duplex and half-duplex calls are supported. Individual calls to outside the TETRA network can be made between a terminal or a dispatcher and a telephone subscriber in a network to which the TETRA network has a gateway interface. These calls are always fullduplex.A full-duplex call is one in which both parties can speak at the same time. The Select/Send and Cancel\Home keys are used to initiate and end calls. In a half-duplex call only one person can speak at a time and needs to press the PTT button. A call to a user on a private branch exchange (PBX). This call needs to be set up by your service provider and allows you to call a person by dialling their extension number (preceded by a programmed digit used to dial the exchange). A call to a user on a the public switched telephone network (PSTN). SC20 series – 04/2016 Voice call type Broadcast Quick Call Smart Call Alarm Call Description A special type of group call, which is received by all terminals in the system (system-wide broadcast call) or by a specific group. The originator of a Broadcast call is usually a dispatcher. The receiving members cannot talk. A special individual call configured on a soft key to request help or information from a pre-configured individual or talkgroup destination in a non-emergency situation. Quick calls can also send status and position reports. They can have a call priority that is different from the calls normally set up using the PTT or the Select/Send key. A special individual call made in Smart Call mode which allows you to make group or broadcast calls to specific talkgroups without the need to notify the network about the talkgroup change. Smart Call mode is initiated from a configured soft key. Smart call priority can have a call priority value from 0 (undefined) to 15 (pre-emptive priority 4, emergency) in TMO and to a value from 0 (undefined) to 3 (Emergency pre-emptive priority call) in DMO. The Alarm Call has the highest call priority in TETRA. Usually initiated by pressing the Emergency Button. Alerts all other radio users on the talkgroup of the emergency situation. Data call types Data call type Individual full-duplex Circuit Mode Data Status Message SDS Message Packet Data Description Circuit Mode data calls have a very short transit delay and so are suitable real-time services A Status message may have 65536 possible status values. Of these, value 0 is defined to mean ‘Emergency,’ values 1–32767 are reserved, and values 32768–65535 are available for network or user-specific definition. A user-defined message that can be sent by individuals and received by individuals and talkgroups. TETRA Packet Data extends TETRA to act as an IP subnet. This enables application programmers to build their applications in a well-standardised environment. Call History The Call History records up to 20 recent individual calls. It can be customised to display Incoming Calls or Outgoing Calls or both sets of call types in a list. User Guide 61 The following icons are used to distinguish different types of and PBX/PSTN call events: Icon TETRA Description Received TMO call Sent TMO call Missed call. Call was not answered or cleared. TETRA Alarm Call Received TETRA DMO Call Sent TETRA DMO Call Caution: If you do not switch off your radio correctly (using the Mode/Power key) the call history is deleted. To display the call history Select Menu > Phone > Call History. To display the call information Select a call in the call history list then press Open. To make a call from call history See Individual calls on page 64. Group calls Group (point-to-multipoint) calls are calls where you talk to other users within a nominated group of radio users (a talkgroup). In a Group call only one person can talk at any one time (known as half-duplex mode). During Group calls the microphone at the top of your radio is active and all received audio is routed to the loudspeaker. Making a group call 1. Press and hold the PTT button and speak into the top microphone. The LED changes to solid red to indicate that your radio is transmitting, and an audible tone is heard and your radio status text changes to 'Talk'. 62 SC20 series – 04/2016 2. When you have finished talking, release the PTT button and listen to audio received, through the loudspeaker. The LED changes to solid green whilst the group call is active and your radio status text changes to ‘Group Call’. 3. You can also clear the group call by pressing: Clear Call soft key (if customised) Cancel/Home key Receiving a group call When a Group call is received, the LED flashes red and your radio status changes to ‘Group Call’. The name of the talk group, talk group folder and the caller’s ID are displayed. When the LED changes to solid green (after a few seconds) you can respond to the call. User Guide 63 Individual calls Individual calls (point-to-point) are private calls between you and one other person. You can make individual calls in two modes: individual calls (half-duplex mode)—where only one person can talk at a time using the PTT button. individual ‘phone’ calls (full-duplex mode)—where both parties can talk simultaneously. Use the Select/Send and Cancel/Home keys to initiate and end the call. During phone calls the bottom microphone (behind the keypad) and the earpiece are active, allowing you to hold your radio against your head like a telephone handset or a GSM telephone. When an individual call is received, your radio sounds an audible alert and displays the identity of the caller (if the contact is stored in your phone book) or the ISSI of the caller. Privacy mode You can press a customised Privacy Mode soft key before dialling or during a call to prevent interruptions from other calls during important or sensitive call. When you have Privacy Mode enabled, calls made to your radio are marked as missed calls (see Call History on page 61). Making individual calls (half-duplex mode) Calling a contact: 1. Select Menu > Phone > Contacts to open the contacts menu. 2. Navigate to a contacts folder (such as the All folder) and select your contact. Press the Open context key, then choose the phone number. 3. Press the PTT button to initiate the call (or press Options, select Dial then press Select. When the call is connected (the tri-colour LED illuminates green and a confirmation tone sounds). 4. To speak, press the PTT button; release the PTT button to listen. 5. To end the call, press the Clear context key or the Cancel/Home key. 64 SC20 series – 04/2016 Note: If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed. Calling by dialling: 1. From the Home Screen, dial the number of the person you are calling. 2. Press the PTT button to initiate the call (or press the Call context key). 3. To speak press the PTT button; release the PTT button to listen to the other radio users. 4. To end the call, press the Clear context or the Cancel/Home key. Receiving individual calls (half-duplex) 1. Press the PTT button to answer the call or the Clear context key to reject the call. Making individual phone calls (full-duplex mode) Calling a contact: 1. Select Menu > Phone > Contacts to open the contacts menu. 2. Navigate to a contacts folder (such as the All folder) and select your contact. Press the Open context key, then choose the phone number. 3. To initiate the ‘phone’ call press the Dial context key. 4. To end the call, press the Clear context key or the Cancel/Home key. Note: If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed. Calling by dialling: 1. From Home Screen, dial the number of the person you are calling. 2. Press Send or press the Select/Send key to iniate the call. 3. To end the call, press Clear. Note: If your radio has been customised with a single dial mode for TETRA, PBX and PSTN numbers, the dial mode icon cannot be changed. User Guide 65 Hands-free mode If you are using a full-duplex audio accessory, simply press the Select/Send key and continue fully hands free. Receiving a phone call When an incoming phone call is received, your radio sounds an audible alert and displays the identity of the caller (if the contact or number is stored in your phone book). 1. Press the Accept context key or the Select/Send key to answer the call. Press the Reject context key or the Cancel/Home key to reject the call. 2. To end the call, press the Clear context key or the Cancel/Home key. Note: Your radio can be customised to answer calls automatically after a set time period, exactly as if the Accept context key or the Select/Send key had been pressed. If the time period is set to zero the call may be answered before any alerts are audible. Answering phone calls in half-duplex mode You can answer an incoming full-duplex (phone) call as a half-duplex call. This is useful, for example, where a full-duplex call could pick up too much background noise for clear communications. 1. Press the PTT button to answer the call in half-duplex mode. 2. Continue as for Group calls and individual half-duplex calls: To speak press and hold the PTT button and speak into the microphone. To listen release the PTT button and listen to audio received through the speaker. 3. To end the call, press the Clear context key or the Cancel/Home key. Broadcast calls Sometimes it may be necessary for your Dispatcher to make a high-priority broadcast (also known as a Site Wide Call) to all network users. These calls take priority over any lower priority on-going calls, and you cannot respond to them: pressing the PTT key has no effect during a broadcast call. 66 SC20 series – 04/2016 During a broadcast call the display changes to ‘Broadcast Call’ and the Broadcast Call icon is displayed. Missed events The Missed Events screen shows the number of Messages, Calls and Callouts that have been missed. Items in Bold are unread. Warning: If your radio has the user profile Group Focus selected, any calls to it are not recorded as Missed Calls. See User profiles on page 107. To open the list Press the Missed Events key (usually the top-right-front soft key under the blue LED or the appropriate soft key if a different one has been customised) from any screen. To close the list Press the Cancel context key. To view the message, call or Callout information Select the required option from the list using the Up and Down navigation keys. To clear all messages or events 1. Display the Missed Events box. 2. Press and hold the Missed Event soft key. A pop-up box is displayed. 3. Use the Up and Down navigation keys to highlight the required option the press the Select context key. Quick Calls A Quick Call allows you to request help or information in a non-emergency situation. User Guide 67 To initiate a Quick Call 1. Press a pre-configured soft key. 2. Press the PTT to transmit. Depending on the configuration this causes all or some of the following to happen: if your radio is in Smart Call Mode it reverts to Group or Individual Mode (see Smart Calls below). your radio sets up a voice call to a programmed recipient which can be individual or talkgroup your radio sends up to two Status messages your radio sends a position report Note: Quick Calls cannot be made from a radio in Gateway Mode. Switch your radio to TMO or DMO before making a Quick Call. See Direct Mode Gateway on page 1 Note: Quick Calls cannot be made from a radio which is making or receiving an emergency call or if your radio is in Transmit Inhibit mode. See Emergency operation on page 33 and Transmit Inhibit on page 85. Smart Calls A Smart Call is a high priority group or broadcast call to a specific talkgroup. This can be useful , for example, where you need to make an announcement to everyone in the vicinity of an incident, not just those in your selected talkgroup. The radio supports two separate Smart Call Modes (A and B) associated special folders Smart Call 1 and Smart Call 2 respectively. Each Smart Call Folder can be pre-configured with up to 75 talkgroups. You initiate a Smart Call by switching to Smart Call mode, then you press the PTT to transmit to a chosen talkgroup in the Smart Call Folder. Note: Broadcast calls cannot be made from a radio which is in DMO. Attempting to make a Smart Call in DMO initiates a group call to the attached talkgroup. 68 SC20 series – 04/2016 Make a Smart Call 1. Open the Smart Call menu either of the following: Press a preconfigured soft key. Use the Speech Call Settings menu (see Speech call settings below. 2. Select mode Smart Call A or Smart Call B. Your radio goes into Smart Call Mode. The tri-colour LED flashes amber and the active Smart Call folder is displayed. 3. Select the required talkgroup in the current Smart Group Folder by turning the Navi-knob. 4. Use the PTT (or press the Select context key or the Select/Send key) to transmit to the chosen talkgroup. To leave Smart Call Mode 1. Open the Smart Call menu either of the following: Press a preconfigured soft key. Use the Speech Call Settings menu (see Speech call settings below. 2. Select Group or Individual: Group—returns you to your previous talkgroup Individual—allow you to make an individual call by dialling Speech call settings Note: The Speech Call Settings option is not available if your radio is in Transmit Inhibit on page 85. 1. Select Menu > Groups > Speech Call Settings. 2. Select one of the options. Modifying your call setup Under certain circumstances, the type of a call which is being initiated by your radio may be modified by the network or by the recipient of the call. For example, you might make a group call, but the actual call being established might be converted to an individual call to a dispatcher. This feature is typically used by network administrators to provide centralised control over certain services (e.g. customising all the radios so that Alarm User Guide 69 Calls are all the same type and destination, allowing the network to decide what type of call is made and the destination whenever an Alarm Call is initiated). When your call is modified you are alerted with specific visual and acoustic alert indications, to make you aware that a new type of call is being connected. The call continues as per any normal call of the new type, and the icons and information elements displayed inform you about the type of the ongoing call. Once the call is established, the characteristics of the new call are the same as those of any call of that type. For example, if the new call is half-duplex, you need to press PTT before starting to speak, releasing the PTT allows other parties to take the speech item, and the top microphone and half-duplex loudspeakers are used. Tip: When a radio is worn attached to your body, a half-duplex to fullduplex call modification can be difficult to handle (since the latter is a telephone-type call). To overcome this, your radio can treat the fullduplex calls (resulting from a half-duplex call modification) as if they are half-duplex calls, i.e. using PTT before speaking and releasing it to hear the other party. (Making individual phone calls (full-duplex mode) on page 65.) 70 SC20 series – 04/2016 Text entry Writing and editing text on your radio is similar to most smart phones. Text edit mode is automatically activated when you select certain functions, such as creating a message or adding a contact to your phone book. To enter characters: Press a key repeatedly to highlight a character in its Character Selection Box at the bottom of the screen, then press the Select context key (or wait for the character to be auto-inserted). To delete a character: To delete the character to the left of the cursor press the Delete context key. To enter special characters: To insert punctuation (full stop, comma, or semi-colon) press zero (0) repeatedly until the symbol is highlighted in the Character Selection Box, then press the Select context key (or wait for the character to be auto-inserted). To insert a space press 1 (on the keypad). To insert symbols press the hash(#) key repeatedly until the symbol is highlighted in the Character Selection Box, then press the Select context key (or wait for the character to be auto-inserted). To change the character set: Press the Star (*) key during text entry. Cursor movement When you enter text the cursor advances automatically. You can also move the cursor character by character or to the start or end of a sentence using the navigation keys. User Guide 71 Cursor Movement Description Move one character at a Press the Right or Left navigation key. time Move to the start of a Press the Up navigation key. sentence Move to the end of a Press the Down navigation key. sentence Add a space Press the 1 key. Character sets You can use character sets to change the style of the text, and to enter numbers and special characters. The character set can be changed as often as required when entering text. The following character sets are supported: Character set Auto-capitalisation (Abc) Upper case (ABC) Lower case (abc) Numeric (123) Special characters(!.@) Chinese characters Description The first letter is entered in upper-case, with all following characters in lower-case. New sentences start with a capital letter and end with a full stop (.), question mark (?) or exclamation mark (!) followed by one or more spaces. All characters are entered in upper-case. All characters are entered in lower-case. All characters are numbers. You can select special characters such as full stops (.), semi-colon (;) and commas (,) by pressing the 0 key. Further special characters # @ ! ” £ $ % & ’ ( ) * + - are available on the # key. Simplified and Zhiyan. Chinese character sets below The selected character set is indicated on the status line at the top of the display, next to the Battery Charge icon. Chinese character sets Simplified Chinese You can build up Simplified Chinese characters by pressing the appropriate keys on the keypad to input strokes. As strokes are entered they display in 72 SC20 series – 04/2016 the top left of the character selection box and the set of possible matching characters is displayed above the Context keys. You can also use pinyin to enter a phonetic version of a Simplified Chinese character (e.g. ‘Lu’) which is displayed in the top left of the character selection box—in the same place as the strokes described above—and the set of possible matching characters is displayed above the Context keys. When the right and/or left arrow icons are displayed in the character selection box, use the Left and Right navigation keys to select from the characters displayed. To see further characters press the Down navigation key, and press the Up navigation key to return to characters already viewed. The characters are displayed in sets of seven. To enter the highlighted character—press Insert or press the Select/Send key. Zhiyan Chinese Zhiyan Chinese characters are composed and entered in a similar way to Simplified Chinese characters, however when the keys are pressed to input the strokes that build up the character you must then press the Select/Send key to display the set of possible matching characters. User Guide 73 Messages Your radio supports status messages, text (SDS) messages and picture messages. All message types are available from the Messages menu. Message Inbox Incoming messages are displayed in the Inbox with the most recently received messages at the top. Unread messages appear in Bold. The Inbox can store up to 50 messages. When the Inbox is full, unsaved older messages are automatically deleted when new messages are received. If you want to keep a message, you must save it. If your radio is configured to show messages in tabs, the most recent message appears on the last numbered tab, for example if there are 5 messages in your Inbox a new message will appear on tab number 6. If you want to read older messages use the navigation keys to scroll through the message tabs. Unread message appear on black labelled tabs. Note: To keep the Inbox to a manageable size it is recommended that messages are deleted or saved after reading them. See Saved messages on page 77. When a new message arrives the New Message icon appears to show there is a new message in the Inbox. the radio vibrates the tri-colour LED flashes amber the blue LED flashes periodically (‘missed event’) the display flashes periodically (‘missed event’) if specified in the message, the text of the message (SDS message) or image (Picture message) is displayed on the screen as soon as it is received To open the Inbox: Choose one of the following methods: 74 SC20 series – 04/2016 Press a customised soft key Open the Shortcut Bar (in the Home screen press the Shortcut context key or the Up navigation key) then navigate to the Inbox shortcut and press the Select context key. Message icons Various icons are used to identify the type of message received: Icon Description Status message SDS message (unread) SDS message Broken message: there was a problem receiving the message. Its contents are lost or damaged. Saved Messages is nearly full to capacity [customisable] SDS message with Paging Alert (unread) SDS message with Paging Alert Picture message (unread) Picture message Inbox operations Open the message View the message details (See View message details on the next page.) Reply to the message (not picture messages) Forward the message to a contact (not picture messages) Save the message(See Saved messages on page 77.) Delete the message User Guide 75 Opening messages To open a message: 1. Open your Inbox (see To open the Inbox: on page 74). 2. Scroll to the message and then press the Open context key. View message details You can view the details of received messages. To view message details: 1. Open your Inbox (see To open the Inbox: on page 74). 2. Select a message then use Options > Details. 3. To exit the Details screen press Cancel. 4. Item 76 Description Message location (Inbox) Size. Note: this is a relative measure of the message size (not number of characters). You can use Size to decide which message(s) to delete if Saved Messages becomes full (see Message Inbox on page 74) Sender Time received Dial mode Date received SC20 series – 04/2016 Reply to a message To reply to a message: 1. From an open message, select Reply. 2. From Inbox, select a message then select Options > Reply. 3. Create your response (see Text entry on page 71.) 4. When you have finished, press Send. 5. Select a recipient: a. Send to Default—send to message sender b. Send to Group—send to your current talkgroup c. Phonebook—send to a contact in your phonebook d. Dial—send to a number you dial 6. Press Send. Open a URL in a message Open the message then select Options > Open URL. A text message may contain a URL which you can open in the WAP Browser. Note: If your radio has been customised to do so, URLs in text messages can open automatically in the WAP Browser when they are received. Saved messages You can save up to 50 messages in your Saved messages folder. When the remaining space is insufficient to save a particular message, an error is displayed which indicates the amount of space required to store the current message. Delete one or more messages to clear some space for new ones to be saved. Caution: Saved Messages can be lost if the radio is not correctly switched off when powering down (see Power off on page 23). To save a message: 1. Open the message (or select it in the Inbox). 2. Select Options > Save. User Guide 77 A message indicating that the message has been stored is displayed. To view saved messages: Select Menu > Messages > Saved Messages. Use the navigation keys to scroll through the list of messages. To delete saved messages: 1. View Saved Messages (see To view saved messages: above). 2. Select Options > Delete. 3. Select a delete option: To delete the selected saved message select Delete Message To delete all saved messages select Delete All Create a text message 1. Select Menu > Messages > Create Message. An empty message box appears. 2. Enter your message text (see Text entry on page 71). 3. EITHER: send the message immediately save the updated message Tip: To return to the top level menu screen, either wait for the inactivity timer to expire, or press and hold the Cancel/Home key, or press and hold the ‘clear’ soft key. To send the message immediately See Sending messages on the facing page Tip: You can set an option to confirm that the message has been delivered, see SDS Report Request on page 81. To save the message Select Options > Save. To edit a saved text message 1. View Saved Messages and select the saved message. 2. Select Options > Edit. 78 SC20 series – 04/2016 3. Edit the message as required. (See Text entry on page 71.) 4. EITHER: send the message immediately save the updated message To send the message immediately See Sending messages below To save the updated message Select Options > Save. Sending messages You can send text (SDS) and status messages to: the currently selected talkgroup the default destination customised in your radio (for example, the message sender) a Phonebook entry a destination you key in Note: For setting default destination see Set default destination on page 81. 1. Choose one of the following methods: Create a text message (described on the previous page) Select a saved text message (see Saved messages on page 77 Select a status message from the Send Status List (see Status messages on page 1) 2. Select Send or Options > Send. 3. Select a destination (see below): Send to default destination Select Send to Default then select Send. The message is sent and the radio returns to the message screen. Send to current talkgroup 1. Select Send to Group. The current talkgroup is shown. 2. Select Send. User Guide 79 Send to a Phonebook entry 1. Select Phonebook. Your Phonebook opens. 2. Select your contact and press Open. 3. Select the phone number. (Contacts can have multiple phone numbers). 4. Press Send to send the message. Note: While you are selecting the address for a message you cannot make outgoing calls to Phonebook. Send to a dialled destination 1. Select Dial. 2. Key in an individual address (ISSI, Individual Short Subscriber Identity) in the dial box. 3. Press Send to send the message. Send a status message To send a status message, choose one of the following methods: Shortcut Bar Press Shortcut to open the Shortcut Bar, then select Quick Status (if customised). From the Home screen 1. In the Home screen, double-press the Groups key. 2. Press the Left and Right navigation keys to scroll through the status messages. 3. To send the message, press Send, then select Send to default (or choose another destination such as your talkgroup, contact in your phone book or dial the number). Soft key (Quick Status message) Press a soft key. Messages sent from soft keys are called Quick Status messages. Note: During a Group Call with the call dialogue screen displayed, you cannot send Quick Status messages using the Select/Send key or the Cancel/Home key. Instead, first press the Down Navigation key to clear the call dialogue screen, or exit the call. 80 SC20 series – 04/2016 Menu 1. Select Menu > Messages > Send Status. 2. Use the Up and Down navigation keys to highlight the status and then select Options > Send. 3. Select a destination. Edit status messages before sending You can edit the text label of a status message prior to sending it. When the message is edited, it is sent as a text message, rather than as a status message code. With the status message selected, press Options and then select Edit . Enter your text before sending the message. Tip: The Edit option is only available when you open a status message from the menu. SDS Report Request You can request a Delivery Report and/or a Read Report when you send an SDS (text) message. These cause a pop-up box to open when sent messages are successfully delivered and read respectively. 1. Select Menu > Messages > SDS Report Status. 2. Navigate to a report type and press Toggle to toggle the report on (ticked) and off. Set default destination You can enter and update the default destination address that your radio offers when you send a status or SDS message. This can be either a talkgroup or an individual. 1. Select Menu > Messages > Status Destination. 2. Select Options (or press the Select/Send key) then select Edit. 3. Select Dial or Phonebook: select Phonebook to open the Phonebook and choose a contact (Contacts on page 55) select Dial to enter the required number directly from the radio keypad. 4. Press Save or the Select/Send key to save the number (or press Cancel or the Cancel/Home key to cancel it and return to the previous number). User Guide 81 Picture messages Picture messages Your radio can receive picture messages which may have accompanying text. You may also be alerted by an alarm (if specified in the message) and vibration and LED alerts (if customised). (You cannot reply to or forward a picture messages.) Tip: You can press any key to stop the audible alarm. Open picture message 1. Select a picture message then click Open. 2. To view the image full screen, use Options > View Image. The image and any text associated with it are displayed. Note: If the image data has been corrupted the displayed. Broken Picture icon is Paging alerts The Paging Alerts feature allows the radio to act as a pager when it is in normal operating mode or when you select a user profile which results in the radio appearing to be switched off. (See User profiles on page 107.) The Paging Alerts feature is triggered by receipt of a Status message which is automatically displayed. If there is also an associated SDS message to explain the reason for the Paging Alert this is automatically displayed on the radio. If a call is in progress the Paging Alert interrupts it. The SDS message is marked with an icon to indicate that it is associated with a Paging Alert. When the Paging Alert is triggered you hear a discordant two tone alarm and the tri-colour LED flashes amber to indicate that a Status message has been received. To stop the two tone alert press any key. 82 SC20 series – 04/2016 Tip: Your radio can be customised so that a Paging Alert automatically makes it fully operational on receipt of the Status message which triggered the Paging Alert. User Guide 83 Networks Authentication Remote User Assignment (aliasing) If your radio supports Remote User Assignment (RUA) using TETRA Interoperability Profile (TIP) defined procedures and transactions, your presence on the network requires authentication. RUA allows you to be authenticated onto the network by entering a user identity and optionally a PIN (maximum 7 digit). Once accepted by the system, you can be addressed by your user identity, if aliasing is supported by the system. At the start of a shift, you can take a pool radio and, after you log in, other radio users on the network can identify you by you user name. TETRA services including individual voice and data (Status and SDS) communication can be set up using your user name (provided your user name and your corresponding user ISSI are in the Phonebook). Caution: If you power on your radio using the Emergency button you must log on to the network before an Alarm call can be initiated. Note: Network log on/off may be initiated by your dispatcher. To log on/off: Your radio may be customised to request PIN entry log on to the network when powered on. Alternatively select Menu > Networks > Log ON/OFF. A screen appears: Log On—enter you user ID and password then press Confirm. Log Off—press Confirm. Details—indicates the current log on state of the radio. and displays the user's network identity. 84 SC20 series – 04/2016 Change Network You radio may be customised to use other networks when you move into their coverage area. To change network 1. Select Menu > Networks > Change Network. 2. Navigate to the required network then press Select or the Select/Send key. Tip: To select the local network automatically, select the Automatic check box. (Pressing the Cancel/Home key does not deselect a network.) Transmit Inhibit Sometimes you may be working in areas that are sensitive to Radio Frequency (RF) signals such as healthcare facilities. To continue operating your radio in these areas, you can set your radio to Transmit Inhibit mode to prevent any RF transmission. When Transmit Inhibit is activated or deactivated, a status message is sent confirming the operational state of your radio. You cannot activate Transmit Inhibit when you are in a call. Caution: Alarm Calls initiated in Transmit Inhibit mode are still transmitted. Note: You cannot select Transmit Inhibit if user profile Do Not Disturb is selected. See User profiles on page 107. Note: Your radio automatically leaves Transmit Inhibit mode when you power it off; when powered on again Transmit Inhibit is not activated. To activate or deactivate Transmit Inhibit mode 1. Select Menu > Networks > Transmit Inhibit. 2. Select Toggle to toggle Transmit Inhibit on/off. When Transmit Inhibit mode is activated: User Guide 85 The Transmit Inhibit icon appears in the Shortcut Bar as a notification or the status line on the Home screen The Tri-colour LED flashes orange four times approximately every 2 seconds. Tip: There may be a soft key programmed to toggle Transmit Inhibit on/off. For a list of programmed soft keys refer to the radio's Help (Menu > Help). Fallback Mode If a base station loses communication with the rest of the network, then any radios using the base station continue to operate, but with a reduced service. This is known as Fallback Mode. The base station broadcasts the loss of communication to all radios which are using it. In Fallback Mode your radio can only communicate with other radios that are registered on the same site: no inter-site communication is available. When your radio enters Fallback Mode: the radio status bar indicates Fallback Mode and the triangle is displayed momentarily yellow warning the Fallback Mode text box pops up in the centre of the screen for a few seconds showing a customisable text message the RSSI antenna icon flashes continuously the tri-colour LED flashes amber intermittently (indicating limited service mode) the radio generates a warning tone When your radio leaves Fallback Mode: the radio status bar returns to normal (Ready… or similar) the RSSI antenna icon stops flashing the tri-colour LED stops flashing a text box pops up indicating normal operation. the radio generates a warning tone. 86 SC20 series – 04/2016 Operating Modes Your radio supports the following operating modes: In Trunked Mode Operation (TMO Mode) your radio operates on the network infrastructure supplied by your service provider. In Direct Mode Operation (DMO Mode) your radio can transmit directly to another radio (antenna to antenna). In DMO Mode radio coverage depends on the position of the caller and the receiving radio. When you switch to DMO your radio leaves the network and tunes to the selected DMO talkgroup. See also DMO Mode on the next page. In Repeater Mode your radio enables two or more radios operating in DMO Mode to communicate over an extended range, automatically relaying voice and messages by operating as a repeater. See also Repeater Mode on page 91. To change operating mode from the Home screen: Press the Menu context key, then select Networks > Operating Mode. Scroll to the mode (highlight it) and press Select. Alternatively, a soft key may be programmed as a shortcut to this function or a shortcut may be added to the Shortcut Bar. Open the Shortcut Bar (in the Home screen press the Shortcut context key), scroll to the Operating Modes shortcut and then press the Select context key. You can then select the operating mode. User Guide 87 DMO Mode In Direct Mode Operation (DMO), radios communicate directly with other TETRA radios without using a network. The radios must all switch to DMO and select the same talkgroup, and that talkgroup must use the same channel (frequency). Communications to other users on the network are impossible unless they also switch to DMO and select the same talkgroup. Note: This means that in DMO, communications to the dispatcher is impossible unless they also switch to DMO and select the same talkgroup, or if they communicate through a DMO gateway (see DMO gateway operation on page 1). Group calls DMO supports group calls (see Group calls on page 62) which are made and received in the same way as radios operating in TMO. In DMO TETRA Alarm Calls are either sent to the currently selected DMO talkgroup or (if customised) may switch to TMO to make the call. If TMO is unavailable Alarm Calls are made using DMO. See Emergency operation on page 33. Individual calls Your radio can be customised to allow you to make individual calls to other radios working in DMO which are attached to the same talkgroup. In this case individual calls are initiated by pressing the PTT key. See Making individual calls (half-duplex mode) on page 64. (Individual calls to radios which have selected different DMO talkgroups are prevented unless the DMO talkgroups have the same carrier frequency.) Your radio can also be customised to allow you to select a channel only talkgroup. If you select a channel only talkgroup your radio cannot make or receive group calls: it can only make or receive individual calls. Tip: You can enable Presence Checking so that your radio checks whether the receiving radio is available to receive when you attempt an Individual call. See DMO options on page 90. 88 SC20 series – 04/2016 Using a DMO gateway A DMO gateway (or gateway) is a device which allows users working in Direct Mode to communicate with users in Trunked Mode effectively extending the working range of a radio. When your radio is in DMO Mode and it is in range of a DMO gateway the gateway icon appears and, if customised, an audible alert is generated. You can now make and receive group calls to TMO radios (and to the dispatcher) via the gateway. See DMO gateway operation on page 1. Note: If your radio is outside the range of a gateway, you may still be able to hear the speech of another user who is in range of a gateway and who is involved in a group call via the gateway. In this case the Communication Mismatch icon is displayed to indicate that you cannot take part fully in the call. If you attempt to respond to the overheard speech, any radios within gateway range which can hear you also display a Communication Mismatch icon to tell them that the speech is not being routed via the gateway to TMO users. Using a DMO repeater You can extend DMO Mode range by using a DMO repeater (repeater). If your radio detects a repeater the DMO Repeater icon is displayed and your radio can communicate with any other radios in the selected DMO talkgroup which are also within the range of the repeater. See Repeater Mode on page 91. User Guide 89 Note: If a radio is within range of a repeater but for some reason a call cannot be set up through it your radio attempts to set up the call in DMO Mode and the Communication Mismatch icon is displayed to all members of the talkgroup to indicate that there may be members of the talkgroup who cannot take part in the call. DMO options You can select the following DMO options: Presence Check Specify whether Presence Checking is performed before DMO Individual calls are made. When Presence Checking is On your radio checks whether the intended receiving radio is available and in radio contact before it attempts to set up the call. GW/Rep Filter Specify whether your radio uses or ignores any gateway and/or repeater it detects. In the Gateway/Repeater Filter screen select one of the following options: No GW/Rep—do not use any gateways and repeaters detected by your radio Use Repeater—Use repeaters detected Use Gateway—Use gateways detected Use GW/Rep—Use a gateway or a repeater detected by your radio. Note: When option Use GW/Rep is selected, your radio selects the first gateway or repeater that it detects. If it selects a gateway, a gateway icon is displayed on the status line. If the gateway stops sending a presence signal it will no longer be detected by your radio which may then detect a repeater. In this case the gateway icon is replaced by the repeater icon on the status line. Therefore when you are making a call look at the display to understand how it will be made. Take care if a repeater and a gateway are using the same frequency and your radio is configured to use both devices (that is, option Use GW/Rep is selected). 90 SC20 series – 04/2016 Repeater Mode A radio acting as a repeater provides a service to other radio users. It extends the range and enhances the reliability of Direct Mode communication compared with basic direct communication between radios. You can use a repeater to enable communication between radios which are out of range of each other. The following diagram shows radios A, B and C and a repeater which are on the same DMO talkgroup. A, B and C are in range of the repeater. Because of its location, the repeater can pass communications between A, B and C even though they are out of range of each other. You can also use a repeater to enable communication between two radios which cannot communicate directly, perhaps because their users are do not have line of sight with each other. The following diagram shows radios A and B and a repeater which are on the same DMO talkgroup. A and B are in range of the repeater. Because of its location, the repeater can pass communications between A and B even though they cannot communicate directly. User Guide 91 What repeaters cannot do In Repeater Mode the radio cannot: make individual calls take part in another group call send status or SDS messages use the Quick Status feature edit text use the phonebook view the library of pre-defined Status messages Participating in repeated calls A radio in Repeater Mode may (depending on its customisation) operate either as a Standard Repeater or as a Repeater with Call Participation. Standard Repeater If your radio is configured to operate as a Standard Repeater you cannot take part in calls which are being relayed through it. Repeater with call participation If your radio is configured to operate in Repeater Mode with Call Participation you can take part in the calls which are being relayed through it if the call participants are on the same DMO talkgroup as you. To stop participating in a call, press the Clear context key; you radio continues to act as a Repeater. 92 SC20 series – 04/2016 Note: You cannot switch to Repeater Mode if the radio is in Transmit Inhibit on page 85 or if the radio has initiated an alarm call (see Emergency operation on page 33) which has not been cleared. Caution: If you select Transmit Inhibit Mode while your radio is operating in Repeater Mode, the radio leaves Repeater Mode and it stops functioning as a Repeater. Note: If you are going to leave a repeater unattended for long periods of time, or as a permanent installation in a remote location, we recommend that you configure it as required (select and attach the required Direct Mode talkgroup) and then power the radio off. This will save the configuration; each time the radio is powered on again, it will re-start with the saved configuration. This will ensure that the radio is always running with the correct repeater configuration even if it turns on unexpectedly after circumstances such as power failures. Switching to Repeater Mode To switch to Repeater Mode see Operating Modes on page 87. Note: Before you can use the radio as a repeater you must select a Direct Mode talkgroup. Changing talkgroups in Repeater Mode You can change talkgroups while your radio is operating in Repeater Mode in the usual way (see Talkgroups and folders on page 46.) Caution: If you change to a different DMO talkgroup it may (depending on the customisation) terminate any calls active through the repeater. Using the Emergency Button in Repeater Mode Caution: If you use the Emergency Button when your radio is operating in Repeater Mode, any calls that are currently active through the repeater will cease. When the Alarm Call is subsequently cleared, the radio may not necessarily remain in Repeater Mode. User Guide 93 Repeater states A radio acting as a repeater can enter several states of operation, depending upon the status of calls through the repeater and whether it has detected other users of the direct mode channel. These states are reported as the following top level screen messages: Message Ready: Repeater Busy DMO Channel In Call: Repeater Talk Repeater 94 Description The repeater is ready and has no calls in progress The repeater has detected that the DMO channel is being used. In this case repeater operation is suspended. A call is in progress through the repeater. Participating in a call and transmitting SC20 series – 04/2016 Callout alerts Your radio can receive Callout Alerts sent over the network to inform you of incidents. When a Callout Alert arrives the radio sounds an audible alarm and a Callout message is displayed on the screen. To silence this alarm press any key. A voice call may also be initiated. Your radio may also be customised to alert you of Callouts in other ways (such as vibrator alert and/or a flashing LED alerts). When it receives a Callout Alert your radio goes into Protected Callout Mode on page 99 (in which many features are disabled) for a set time period or until you respond to or acknowledge the Callout message. This mode is designed to stop you getting distracted and to focus your attention on an incident. To view Callout messages Press Menu then select Phone > Callout. Alternatively, press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select Callout. If Callout messages have been received they are listed with Callout icons on page 101. To see the options for a Callout Highlight a Callout and press Options OR press the Select/Send key to activate the first option in the Options menu. (The Select/Send Key Shortcut icon between the Context keys indicates that this shortcut is available.) Open – view the Callout message plus more information associated with the message dialogue Accept – indicate you are accepting the Callout Reject – indicate you are rejecting the Callout User Response – compose a free-form text message to send to the Callout originator[customisable] Delete – delete one or more Callouts User Guide 95 Details – view the details of the Callout message Status – send or update your current Availability status. The Callout screen indicates that an Availability Status message has been sent. [customisable] Responding to Callouts When you respond to a Callout your radio may automatically send a message (if programmed in the radio) or you can select a message from a list or select User Response (if customised) to compose and send a free-form text message. Callouts requiring a response Some Callouts require a response. The following responses are possible: Accept Press Accept to indicate that you intend to act on the Callout (or select Accept from the pop-up menu displayed from the Left or Right navigation key. If only one acceptance message is programmed in your radio an informative message is displayed to show that it has been sent to the originator of the Callout. If multiple messages have been programmed, select one of them and press Select to send it. Alternatively (if customised) you can compose and send a free-form text message. Depending how the Callout has been configured it may either exit once the acceptance message has been sent or it enter an Information Phase during which information may be sent to and received from the originator of the Callout. This could include a pre-set message, a free-form text message or a Callout group call. Information Phase on page 103. Reject Press Reject to indicate you do not intend to act on the Callout (or select Reject from the pop-up menu displayed from the Left or Right navigation key. Your radio exits from the Callout and Protected Callout Mode and the top level screen is displayed. Standby Select Standby to acknowledge receipt of the Callout and to indicate that you are “standing by” for further information before accepting or rejecting. 96 SC20 series – 04/2016 During standby the Callout goes into its Information Phase during which information may be sent to and received from the originator of the Callout. During standby you can also accept or reject the Callout and—if use of the PTT is permitted—make group calls to the Callout group (See Group calls to Callout group on page 102.) During Standby you can view the following Callout message details : the ‘Response required’ icon the Callout group time and date when the message was received the severity of the Callout Alert the Callout ID icons to show: whether the Callout is to a group or an individual whether the Callout is incoming or outgoing whether or not the Callout is End-to-End Encrypted User Response Allows you to compose and send a free-form text message to the originator of the Callout.[customisable] Callouts not requiring a response Some Callouts do not require a response. You can respond to or ignore then as follows: Exit Press the Exit context key to exit the Callout and exit (see Protected Callout Mode on page 99), and return to the top level screen. No response message is sent. Respond Press the Respond context key to display the Information screen offering the various pre-set messages to send from the radio to the originator of the Callout and vice versa. To send one of the pre-set messages select it and press the Select context key. User Guide 97 User Response You can compose and send a free-form text message to the originator of the Callout. When your message is ready to send press the Confirm context key. You can continue to respond and send messages as described here until the Callout ends and the top level screen is displayed.[customisable] Details You can view the following Callout message details: the ‘Response required’ icon the Callout group time and date when the message was received the severity of the Callout Alert the Callout ID icons to show: whether the Callout is to a group or an individual whether the Callout is incoming or outgoing whether or not the Callout is End-to-End Encrypted Callout Test alert If you receive a Callout Test Message either respond or cancel the alert: to cancel the Callout Test alert press the Cancel context key. The Callout exits and the radio displays the top level screen. You can still view the details from Messages > Callouts. to indicate that you are ready to respond to Callout alerts press Respond (or the Left or Right navigation key). The following response options are displayed: Respond Press the Respond context key to display the Response screen. Press the Right or Left navigation key to view additional options. To send a Test OK message to the Callout originator select it and press the Select context key. The Callout Test exits and the top level screen is displayed. User Response (If customised) allows you to compose and send a free-form text message to the originator of the Callout. When the message has been sent the Callout 98 SC20 series – 04/2016 Test exits and the top level screen is displayed. Details The Details screen is displayed showing: the Callout Test icon an indication that the Callout Test has been sent to an individual the originator of the Callout Test message time and date when the message was received the severity of the Alert the Message ID icons to show : whether the Callout is to a group or an individual whether the Callout is incoming or outgoing whether or not the Callout is encrypted Press the Back context key to display the previous screen. When a Callout ends When a Callout times out or is cleared by the Callout originator the Callout ends, your radio displays the top level screen and the functionality which had been suspended is restored. Protected Callout Mode When it receives a Callout alert your radio goes into Protected Callout Mode (and many features are disabled) for a set time period or until you respond to or acknowledge the Callout message. This mode is designed to stop you getting distracted and to focus your attention on an incident. During Protected Callout Mode you can only do the following: Read the current alerting message Acknowledge the Callout alert Make an Alarm Call Switch Transmit Inhibit on/off Make a Quick Call (if customised as a higher priority than Callout) Switch on Man Down User Guide 99 React to the Lone Worker prompts. The Lone Worker alarm operates if you do not react. Switch the radio off using the Mode key No calls—apart from group calls allowed by some Callouts—received while your radio is in Protected Callout Mode are connected but their details are saved. To view them after the Callout has ended select the Missed Event menu. If you receive a new Callout while your radio is already in Protected Callout Mode, the new Callout takes priority and is displayed immediately. The existing Callout is treated as a missed Callout: to view its details after the Callout has ended select Messages > Callout. The blue LED flashes and the Missed Call and/or Missed Callout icons display after the new Callout has ended. Missed Callouts To view information about the missed Callout select Menu > Messages > Callout. Your radio ignores Callouts received when any of the following functions are active: Ongoing Alarm Call (a highest priority call) Alarm Call Quick Call (when customised as a higher priority than Callout) Smart Call 1 (when customised as a higher priority than Callout) Smart Call 2 (when customised as a higher priority than Callout) Group Focus Privacy Mode Man Down Lone Worker When the higher priority function ends, the radio notifies you of the missed Callout by sounding an audible alert, flashing a blue LED (missed event) and displaying a Missed Callout icon. 100 SC20 series – 04/2016 Callout display A typical Callout screen looks as follows: Item 10 Description Message location (Inbox) Callout type, see Callout icons below. Callout group or Callout originator Time received Callout message header text (customisable) Information icons Backdrop image (customisable, radios with colour display only). Indicates severity of the Callout. Date received Explanatory text about the Callout Left/Right Navigational keys available for more options Callout icons Icon User Guide Description Callout Alert message, response required. Missed Callout Callout Alert message, user response has been sent. Callout Alert message, response not required. Callout Availability message. An information message has been received by the radio. 101 Icon Description An information message has been sent from the radio. Standby Message has been sent from the radio. Callout Test message, user response is required. The identity of the sender is displayed instead of the Callout group. Callout Test message, user response has been sent. The receiving radio and the Callout originator both have End-to-End Encryption active. Either the Callout originator or the receiving radio has End-to-End Encryption switched off. The Callout is addressed to an individual. The Callout is addressed to a group. Left and Right navigation keys The left and right arrow icons are displayed between the Context keys during Protected Callout Mode when there are more options than are shown on the Context keys. EITHER: Press the Left or Right navigational keys to display a menu of the additional options available OR press the Select/Send key to action the first item in the menu of options. The Select/Send Key Shortcut icon is displayed between the context keys to indicate that this shortcut is available. Group calls to Callout group Note: While your radio is in Protected Callout Mode the only calls you can make are TETRA Alarm Calls, Quick Calls (if customised as a higher priority than Callout), and, if allowed, group calls to the Callout group. You can only make group calls if PTT use is permitted during the Callout. For some Callouts your radio can make and/or receive group calls to a specially configured Callout group when it is in Protected Callout Mode. This 102 SC20 series – 04/2016 group may be the group the radio is attached to when the Callout is received, or a different group which the radio is configured to connect to on receipt of the Callout or when an acceptance message is sent. While the PTT is pressed and the radio is transmitting the text “Talk” is displayed in place of “CALLOUT” on the Radio Status Line at the top left of the screen and no backdrop is displayed. When the radio is receiving a group call the ISSI (or shortened ISSI) or identity of the transmitting party is displayed in place of “CALLOUT” on the Radio Status Line at the top left of the screen. When the Callout has exited, depending on the customisation, the radio either reattaches to the group it was attached to before receiving the Callout, or remains attached to the new group. Information Phase Some Callouts do not exit after the initial acknowledgement is sent, but enter an Information Phase when information may be sent to and received from the originator of the Callout. Information can include a pre-set message, a free-form text message or a Callout group call. Your radio can also be customised to display a backdrop graphic to indicate it is in Information Phase. When information is sent (for example “Will Respond”) it is displayed and the information sent icon displays. Press the Exit context key to exit from the Callout or the Respond context key to use an option on the Information screen or press a Left or Right navigational key to display a menu of further options. For some Callouts, group calls can be made by the radio to the Callout group during the Information Phase if use of the PTT is permitted during the Callout. See Group calls to Callout group on the previous page. The options available during the Information Phase are Information, Accept, Reject, User Response and Details. Information Send a pre-set information message. If only one Information message is programmed in the radio you are notified by an informative message User Guide 103 confirming that the pre-programmed Information message has been sent to the originator of the Callout. Alternatively you can select from a list of preconfigured messages. Select View Response to check the complete message text before sending it. Accept Sends an acceptance message to the originator of the Callout. Reject Send a rejection message. You are notified by an informative message confirming that the rejection message has been sent to the originator of the Callout, and your radio exits from the Callout and Protected Callout Mode and the top level screen is displayed. User Response Send a free-form text message (see Text entry on page 71Text entry on page 71 Details See the following Callout details: the ‘Response required’ icon the Callout group time and date when the message was received the severity of the Callout Alert the Callout ID icons to show: whether the Callout is to a group or an individual whether the Callout is incoming or outgoing whether or not the Callout is End-to-End Encrypted 104 SC20 series – 04/2016 Features Your radio can be customised for various advanced features and can have various soft keys assigned to frequently used features. Privacy Screen Your radio can be customised to display a picture when the screen is inactive for a specified period of time. This helps protect the privacy of any displayed information. This Privacy Screen feature is particularly useful if you are wearing your radio at shoulder level. The normal display reappears as soon as any activity occurs which turns on the back light. View images Your radio needs to be fitted with a microSD card if you need to refer to images on your radio, such as maps, product diagrams or photographs, or if you will be referencing WAP sites. Tip: Image details are best viewed in Normal Text Mode. See Adjusting text and icon size on page 42. After fitting, images and WAP sites are uploaded to the card using Radio Manager. During customisation the data is encrypted to prevent undesirable viewing of the data by unapproved persons should the radio or card be lost. Only JPEG images can be used with your radio and images must not excess 2 mega pixels. Note: Your radio supports microSDHC 32 GB cards that must be formatted for the FAT16 file system. Note: The error No SD Card indicates that your radio is not fitted with a microSD card. The error No Entries indicates that there are no files on the microSD card, orthat the card is correctly formatted. User Guide 105 To view images: 1. Press Menu > Applications > View Images. 2. Use the navigation keys to select an image. 3. Press View. 4. To view information related to the image you are viewing, press Details. Use the Up and Down navigation keys to show any details which cannot be displayed on one screen. Comments can provide useful information related to the image. For example: if the image was of a missing or wanted person, details could include information about who to contact if that person is spotted, perhaps advice on how to approach them and whether back up needs to be called. if the image was of a chemical symbol on the side of a tanker transporting hazardous material, the comments could give advice on what precautions need to be taken when dealing with the incident. The date and time and other details are also shown. Note: No details are available if the image has been loaded on to the microSD card as a Bitmap. 5. To exit the image, press the Cancel context key. Connector Protector When working in salt water environments or in an area with high salt-laden humidity such as sea mist or fog, enabling the Connector Protector feature will protect the Digital Accessory connector (sDAC) from potential corrosive damage when an accessory is not attached. Note: A cover must be fitted to the Rugged Accessory Connector (RAC) (on the side of the radio) if an accessory is not attached. This feature can be enabled by: a Soft key selection of an option on a SmartMenu 106 SC20 series – 04/2016 selection of a user profile automatically at power on after a configured time delay selecting Connector Protection from the Options menu To enable Connector Protector: 1. Press Menu then select Options > Settings > Connector Protection. 2. To toggle protection on/off press the Toggle context key. When the CP Enable check box is ticked, Connector Protector is enabled, and when the check box is empty it is disabled. If Connector Protector is enabled ( ) when the radio is powered off, it will remain enabled when the radio is next powered on unless the radio is in a charger or car kit or if a data accessory (e.g. programming lead) is attached when the radio is powered on, in which case Connection Protector is disabled ( ) until the radio is removed from the charger, car kit or data accessory. In these circumstances it is not necessary to re-enable Connector Protector. Tip: If the ‘water drop’ icon ( be programmed. ) is displayed on a radio, the radio cannot User profiles User profiles are pre-set combinations of alerts and settings on your radio. They allow you to switch settings easily to match your circumstances or environment. An icon showing the number of the profile selected, appears on the status line or the Shortcut Bar. Up to ten pre-defined user profiles may be configured for your radio. Example user profiles could be Normal, Lone Worker and Covert. To change the user profile: 1. From the Home screen, press the Groups context key 3 times ( User Profiles). 2. Use the navigation keys or the Navi-knobto scroll through the user profiles. 3. Press the Select context key to activate the selected user profile. User Guide 107 Menu selection 1. Select Menu > User Profiles. 2. Navigate to a profile and press Select. Example user profiles Typical profiles could include: Covert Mode operation Covert Mode turns off all visual alerts. It deactivates the backlight and adjusts the microphone sensitivity to allow Whisper mode. It also reduces the level of the loudspeaker if an earpiece is not being used. If your radio has a vibrator alert enabled then this is deactivated. See Whisper mode on page 37. Lone Worker operation This user profile activates the Lone Worker function to allow users working alone to indicate that they are safe. See Lone Worker on page 112. Group Focus This user profile allows you to prevent any individual calls or group calls from any talkgroup other than the selected talkgroup from being connected to your radio. Note: Any calls made to a radio which has Group Focus selected are not recorded as Missed Calls. Do Not Disturb This user profile allows you to focus on an important task. It assumes you do not want to be distracted by a call or alert on your radio. The profile sets your radio so that no incoming calls are allowed except calls from the current talkgroup (Group Focus above). Covert Mode operation is active. Audible alerts are disabled. In this profile is selected you cannot select Transmit Inhibit (see Transmit Inhibit on page 85 Connector Protector This user profile activates the Connector Protector feature when working in salt water environments. See Connector Protector on page 106. 108 SC20 series – 04/2016 Man Down Man Down is a licensed customisable feature which uses motion sensors to detect motion in three dimensions. When your radio is powered on it stores it's current angle of inclination (orientation). If it moves more than a customised angle from the original inclination or is stationary for more than a customised length of time, the radio sounds an alarm and displays a ‘Man Down Alarm’ message. In other words the radio can detect conditions indicating that you have become incapacitated. If you do not respond to the alert within a customised time period, your radio initiates a Man Down Emergency and takes action depending on its customisation. Warning: Although Man Down is intended to increase the chances of incapacitated users being detected, you should not regard it as a substitute for compliance with appropriate risk assessment and other safety procedures and practices. Do not entrust your safety to the Man Down Alarm. Warning: Test the Man Down Alert and Alarm regularly to ensure they are functioning correctly. Warning: Once started the Man Down Alarm sounds either until you switch it off (see Cancelling false alarms on the next page) or until the battery runs down. Ensure that the battery is charged regularly and check that it has as much charge as possible before activating Man Down. Note: Man Down is disabled if the radio is placed in a car kit or charger. Note: The Man Down feature may be customised so that you do not have access to the following: —the soft key On/Off toggle or a user profile to switch the feature on and off; —the Man Down screen to select the sensor or combination of sensors used as described below. User Guide 109 To toggle Man Down on/off: 1. Activate Man Down using one of the following methods: Press a customised soft key to toggle Man Down on. The sensors activated are those set in Man Down options on the facing page. Select a user profile which uses Man Down (see User profiles on page 107). The sensors activated are those customised in the profile. From the Home screen, press the Shortcut context key, then select the Man Down icon. A message (‘Man Down Starting’) is displayed and an alert sounds (a succession of beeps). 2. Attach your radio in a comfortable wearing position on your body. When a two second continuous tone finishes the radio’s ‘normal’ wearing position has been recorded. An icon indicates that Man Down is switched on and which sensors are active. To deactivate Man Down, either select a user profile which does not use Man Down, or press the customised soft key to toggle Man Down off. Cancelling false alarms If the active sensors detect a possible ‘Man Down’ situation the Man Down Alert is sounded and a Man Down Alert message is displayed on the screen. If you are safe (that is, this is a false alarm) you need to switch off the alert, otherwise a genuine Man Down Emergency situation is considered to have occurred and—depending on the customisation of your radio—various automatic actions are initiated. For example, an Emergency Status message may be sent to a pre-defined destination. To switch off the Man Down Alert (false alarm situation): press a designated key (which is different from the soft key used to switch Man Down on and off) or move the radio vigorously for a short period of time (if customised). For example shake the radio up and down or sideways, or tap it, or (if the radio is clipped to your belt) move your hips rapidly from side to side. Note: After the Man Down Alert is switched off your radio may be customised to start recording and storing the current position and/or angle to use as the new ‘steady’ position. 110 SC20 series – 04/2016 Man Down options 1. Press Menu then select Applications > Man Down. 2. Select the Man Down sensors to use: Sensor only, or Tilt Only sensor. Motion & Tilt sensors, Motion If you enable Man Down from a User Profile, the Man Down Settings screen updates to reflect the sensors defined as active in the Profile. User Guide 111 Lone Worker If you are working alone you can use the Lone Worker feature to let your dispatcher know that you are safe. When Lone Worker is enabled your radio periodically sounds an alert which you must acknowledge—usually by pressing a pre-programmed key— otherwise the radio sends an emergency status message to your dispatcher. To enable Lone Worker, scroll to a user profile which has Lone Worker enabled, then press the Select context key. See User profiles on page 107. To disable Lone Worker mode, repeat the process and but choose a different user profile. 112 SC20 series – 04/2016 WAP Your radio may be configured to browse WAP websites. The browser options are customised using Radio Manager, and some WAP pages may be stored locally on the radio's microSD card. Starting the WAP browser To open activate the WAP browser: EITHER press the Up navigation key (or Shortcut) to open the Shortcut Bar, then select WAP Homepage. select the WAP option from the Applications menu OR press a programmed soft key [customisable] OR open a WAP URL contained within a received SDS message (or your radio may be customised to open the WAP URL automatically). Open a URL in a message on page 77. Using WAP Exiting the browser Exit at any time by pressing Back or the Cancel/Home key (if customised). Navigation Press the Left navigation key to display the previous screen/page and the Right navigation key to display the next screen/page. Entering text If customised, your radio supports the entering of text to specify a URL and entering of data into a form, and so on. See Text entry on page 71. Saving check box or radio button selections Sometimes you may need to select an option which has a check box or radio button. When setting an option that uses a check box or radio button, toggle User Guide 113 the left context key to select the appropriate option (radio button or check box). To save the selection either scroll to the bottom of the screen and highlight the Save button or press the Left context key (either a tick icon or labelled Save depending on customisation). Browser menu Home Page Select to activate the WAP browser and display the browser's homepage contents. If customised, you can change the Home Page (Settings > Settings > Homepage). Browse Select to enter a URL to start browsing the internet for the site matching your URL. Tip: You do not have to enter the URL specific input words (http://), they are already entered in the URL box. Resume Browsing Select after browsing has been suspended or when you have exited from the browser. The browser displays the last page viewed. Bookmarks Select to view all the available bookmarks, some of which may be collated into bookmark folders. If customised, you can create, edit and delete bookmarks and bookmark folders, and organise the bookmarks into different folders. If there are no saved bookmarks, the browser displays the bookmarks page and a warning message. See Using bookmarks on page 118. Settings Select to view and edit your browser options. You can set the URL of the home page, enable/disable downloading of image files, change the scrolling method and the network connection timeout. There are also options to change security settings. See Settings on the facing page. 114 SC20 series – 04/2016 Help Select when the browser is active to view any customisable help stored on your radio. Navigation menu Press Homepage > Menu from the WAP browser screen to access the Navigate options: Home Returns to the Home page on the WAP browser. Open Page Displays the 'Go to URL' screen (if customised). Mark Page Only visible if the radio is customised to allow the creation and/or editing of bookmarks. Creates a bookmark for future reference so that the web page may be downloaded quickly. Forward/Back Use these options to move to the next or previous page in the History (if more than one page is stored in History). Reload Reloads the current page. Settings Selecting Settings from the Browser menu provides access to the Advanced settings. User Guide 115 Advanced Settings Homepage Select this option to set the Home page. You can enter a new Home page URL and set it as the current and default home page. Downloads You can disable or enable the downloading of images, background sounds and objects when downloading information from a website. Disable this option to download the text content of an item quickly (a box containing a cross is displayed where the image would have been). If the downloading of images is enabled the boxes may be shown with a temporary display of a paper clip while the image is downloaded. Scroll to the Save option and press Pick to save the setting. Scroll Mode You can change the Scroll Mode to be Block or Smooth so that when scrolling through text, the display will either jump from one block of text to the next, or scroll smoothly. The scroll speed may also be set to Fast, Medium or Slow. Key Press Timeout This option allows you to set the Key Press Timeout to one of Fast, Medium, Slow or Off. Connection Timeout This options allows you to set the timer that specifies how long the browser will wait before cancelling idle network requests. Resend Data Prompt This option allows you to set (on/off) whether the browser confirms whether to resend data to the radio. This could be used for forms which are not stored locally in the browser cache and must be re-requested from the server. Security settings Secure Prompt Select this option to set (on/off) whether the radio displays a warning message when it is changing from a secure connection to a non-secure 116 SC20 series – 04/2016 connection and vice versa. Current Certificate If this option is selected, information about the digital certificate associated with the server which delivered the current document is displayed. CA certificates A certificate is a digital ID that is issued by a trusted third party known as a certificate authority (CA). The radio uses CA certificates to authenticate web sites which send information to the radio. To view information on a CA, select it and press View. You can choose which CAs are used by the radio by selecting on or off. Send Referrer If this option is used to set whether the browser sends the HTTP Referrer header as part of the HTTP requests. Authentication This option is used to set (on/off) whether the browser caches HTTP authentication credentials. Certificate Info If this option is selected, information about the root digital certificates installed in the browser is displayed. Clear Select this option to clear any or all of History, Cache or Cookies. Restart Browser Select this option to restart your browser. About Select this option to view information about the browser. User Guide 117 History menu The History page displays a list of up to nine of the most recently viewed Browser pages. The currently viewed page is highlighted. To revisit a page listed in the History, select it and then press the Left context key. If more than nine pages have been viewed, the list of all pages in the History is stored and may be accessed by selecting the ‘More…’ option. Press the Left context key, or the star (*) or hash (#) key, to open the ‘More’ page(s). Exit history Select this option to exit History and resume browsing at the page which was selected when the History Menu was chosen. Show URL Select this option to display the currently selected URL. Delete Select this option to delete the history. Using bookmarks A bookmark consists an internet address, the book mark title, and access point (and a user name and password if required by the web page). Bookmarks can be organised into folders to make it easier for you to find your favourite bookmarks or those of similar topics. Any saved bookmarks and bookmark folders are listed and can be opened by either pressing the keypad key corresponding to the number of the bookmark or folder, or by selecting it and pressing Go. New bookmarks and folders If you have no saved bookmarks or folders, the screen displays the message 'No saved bookmarks'. You can create up to 100 bookmarks and up to 10 folders (a single folder can contain 100 bookmarks). Press Bookmarks > Menu to create your bookmarks. 118 SC20 series – 04/2016 New Bookmark Select this option to create a new bookmark. Press the Edit key and enter the title of the bookmark, URL and select the folder. Select Save when done. Tip: If you want to create a new folder for this bookmark, select the Bookmark option and press Select. Select the New Folder option and enter the details of the new folder. New Folder Select this option to create a new folder. Enter the name of the folder and press Save. The folder appears on the Bookmark menu and as an selectable option when creating a new bookmark. Bookmark and folder options You can perform the following functions on a selected bookmark or folder: Details - shows the details of the selected bookmark or folder. Delete - allows you to delete the current bookmark or folder. New Bookmark - creates a new bookmark. New Folder - creates a new bookmark folder within the list of bookmarks and folders. Move - Move the bookmark or folder within the list of folders and bookmarks. Select the bookmark or folder, then enter the number corresponding to the position in the numbered list where you want the bookmark or folder. Delete All - deletes all bookmarks and/or folders that are displayed in the same list as the selected folder. Hotkeys - allows you to create Hotkeys, but if any soft keys have been customised on the radio which are not related to the WAP browser the Hotkeys function will not function. Additionally, the following options are available for bookmarks: Move to folder -allows you to move the bookmark into a folder, and name the folder. Set as Homepage - allows you to set the page as your Home page in the browser. This page is displayed when you select the 'Go to Homepage' card. User Guide 119 Call handling Outgoing While the browser is active it is possible to make a group call to the attached talkgroup by pressing the PTT. If a talkgroup has not been attached, the user may select a talkgroup (see section on Group Calls). During an outgoing call the browser remains active but you will only be able to view the current page and pages which have already been viewed. When a call is in progress and the browser page is displayed, pressing and holding the Right navigation key allows you to view the call information box. If the call information box is displayed while the call continues, the browser page may again be displayed by pressing and holding the Left navigation key, or simply pressing either of the Left and Right navigation keys. It is not possible to make an individual voice call while the browser is active. In order to do this, close the browser by pressing and holding the Cancel/Home key, if customised. When the call is set up and is ongoing it is possible to return to the browser either by selecting a card which allows this (Resume Browsing) and pressing the Down navigation key or by using a soft key (if customised). When the browser has been re-activated and the call is ongoing it is possible to switch between displaying the call information box and the browser using the Left and Right navigation keys as described above. Note: During an outgoing individual call the browser remains active but the user is only able to view the current page and pages that have already been viewed. If the user makes a Alarm Call while the browser is active, the browser will automatically be closed and the radio will display the top level screen in Call Mode. Incoming When an individual call is received while the browser is active, the call information box is visible on top of the browser and you can answer the call. If an Alarm Call is received the browser closes and the radio displays the Home screen, allowing you to respond to the call. You can still make a group 120 SC20 series – 04/2016 call attached to a talkgroup but not a telephone type call whilst the browser is open. SDS messages If an incoming SDS message is received while the browser is active and the message is marked for immediate display then the browser will close and the SDS message is displayed. If the received SDS message is not marked for immediate display the browser will remain active and a warning triangle appears and the LED will flash. It is not possible to send an SDS message while the browser is active. Mode change (TMO , DMO AND GMO) If the radio is switched to Direct Mode Operation (DMO) while the browser is active, the browser remains active and you may view any stored pages. A warning message is displayed because the browser is off line. Keypad lock If a keypad lock soft key has been customised so that the keypad lock may be selected by pressing and holding the soft key, the browser will close and the radio will display the top level screen. Transmit Inhibit If the radio is operating in Transmit Inhibit mode, you can still view any pages in the browser that have been stored locally but it is not possible to browse pages online. If an attempt is made to browse pages online, the browser active icon flashes and a warning message appears. User Guide 121 GPS If you radio is fitted with a GPS module it can obtain its position from GPS satellites. The GPS functionality allows for both time- or distance-based reporting. The behaviour of the GPS function is highly customisable, both by customisation and over the air from a control room application. Your radio may also be customised to send position data automatically alongside TETRA Alarm Calls or Status messages. The destination to which the GPS reports are sent may be changed over the air. If your radio accepts a change of GPS destination command it sounds a customisable tone and receives an SDS message to inform you. Tip: If customised, you can enable/disable the GPS function, see GPS reporting options on page 124. Tip: for the best GPS performance your radio needs an uninterrupted view of the sky. GPS position To locate your GPS position 1. Select Menu > GPS > Position> Locate. While the position is being calculated the GPS icon flashes. Position information When the position has been determined the following information is displayed: 122 SC20 series – 04/2016 Latitude and Longitude values. Fix indicates how accurate the reading is: 2D indicates that less than four satellites were used to determine the position 3D indicates that at least four satellites were used. The first number in brackets reports how many GPS satellites were used. (‘0’ indicates that no satellites were used; ‘-‘ displayed as the second number means that GLONASS is not supported.) Age shows how long ago the position was first displayed; to refresh the reading press Locate again. GPS direction To read the direction your radio is moving 1. Select Menu > GPS > Direction. The Direction screen gives information about the current direction and speed of travel. If the radio is stationary no information is displayed. However if the radio becomes stationary after a period of movement the direction information is displayed for five seconds to give you time to view it. Direction is reported in degrees from North Speed is reported in either km/h or miles/h depending on the customisation. User Guide 123 GPS reporting options To control GPS reporting 1. Press Menu > GPS > GPS Report. 2. Select one of the following options: Never Send – GPS reporting is disabled regardless of any instructions sent over the air. The warning icon is displayed on the top line of the screen as a reminder that GPS reporting has been explicitly disabled. Always Send – GPS reporting is enabled regardless of any instructions sent over the air. No Override – your radio will respond to instructions sent over the air. GPS reports are sent if requested and is switched off if requested. 124 SC20 series – 04/2016 Bluetooth® If your radio is Bluetooth enabled it can connect wirelessly to audio devices such as a headset, or to one of many commercially available data devices over a distance of up to 10 metres. In order to use Bluetooth wireless technology your radio must first be ‘paired’ with a device. Pairing is the process which links two Bluetooth devices so that they may communicate. Your radio may be paired with up to ten different devices at any one time. A device only needs to be paired with the Sepura radio the first time it (the device) is used. The pairing is remembered until the device is deleted from the list of paired devices. Caution: When you re-customise or update the software on your radio the device pairings are preserved. Therefore, if the radio is being recustomised and allocated to a different user with a different set of Bluetooth devices, any unnecessary existing pairings must be manually deleted before the radio is reassigned to the new user. Caution: If you pair your radio in a public place, beware of eavesdropping by unwelcome Bluetooth users. Note: The Bluetooth Hands Free Profile is not supported. Tip: If Bluetooth is not working, your radio may not be fitted with a Bluetooth module and/or Bluetooth may not be a licensed feature on your radio. Bluetooth® on/off To toggle Bluetooth on/off Use one of the following: User Guide 125 Press a customised soft key. Select the Bluetooth option from the Shortcut bar. Press Menu then select Options > Bluetooth > ON/OFF. When Bluetooth is switched on but no devices are connected the Bluetooth icon is displayed. The radio’s Bluetooth name, which is visible on data devices when they attempt to ‘pair’ with your radio, is shown on the screen. Audio devices You can search for and pair an audio device with your radio or view which devices have already been paired from the Devices screen. Once paired it is possible to connect to or disconnect from a Bluetooth® device while a call is in progress either using the Bluetooth® menu screens or a soft key (disconnection only) if customised. It is also possible to connect to a headset by pressing the button on the headset. Tip: Before attempting to pair, check that the audio device is switched on, is set to the discoverable (visible) state and is close to your radio before attempting a new search. If several devices are available it is advisable to switch off any which are not required and set only the required device into the discoverable (visible) state. Connect with audio devices: 1. Press Menu then select Options > Bluetooth > Devices. 2. Select Search. (Search is prevented if the Bluetooth® is switched off or if the maximum number of devices (ten) have already been paired.) 126 SC20 series – 04/2016 3. If you are prompted to enter an Access Code, enter it as described in PIN entry on page 132. If you enter an incorrect Access Code an error message and a large cross are displayed and it will not be possible to pair any devices with the radio. Correct Access Codes are valid until the radio is switched off. During searching a ‘Searching’ message is displayed and any data devices found are listed. The search stops when all available data devices have been found up to the maximum of ten, and a ‘Search Complete’ message is displayed. If no devices are found a warning message ‘No Devices Found’ is displayed. To stop the search early and keep any devices found, press Stop. (Press Cancel to abandon searching and delete any devices found.) Tip: If a device is not found, check that the data device is switched on, is set to the discoverable (visible) state and is close enough to your Sepura radio before attempting a new search. Any audio devices found are listed on the screen as they are found. Audio devices which may be worn on the body show the headset icon and non-wearable audio devices such as a car kit or similar device show the car icon. The most recently found device is listed at the top and is highlighted in blue. 4. Select the required device in the list and then press Pair. The message ‘Pairing’ appears. Your radio will pair automatically with a headset if it has a passcode of 0000. If passcode entry 0000 does not work you are prompted for a passcode. 5. When a device has been paired the search results are lost and the radio displays the list of existing paired devices. To pair another audio device you must perform a new search. User Guide 127 6. On your radio press Connect to connect with the device. (You can also Modify the device list, see Modify connected devices on page 131. Once connected the Bluetooth® Connected icon is shown beside the name of the device and the audio is routed to the device. You can typically use the Talk button on the paired headset to connect or disconnect the headset, answer an incoming duplex call and switch the headset on or off. On headsets that support the AT+CTKST command you can use the PTT on the headset to answer and participate in half-duplex calls. Note: With some Bluetooth® headsets, after you connect the headset to an STP radio you need to press the headset button to route the audio to the headset. This may also be necessary if you move out of the Bluetooth® range while wearing a Bluetooth® headset and then you move back within range. Note that with these headsets the radio display may indicate that the headset is connected whether or not the audio is routed to the headset. Tip: If you are choosing a Bluetooth® headset it is worth considering that some Bluetooth® headsets have a single combined button for Power On and Accept which only requires one press to turn on the headset and route the audio. Tip: To disconnect the radio and the data device at any time press Disconn. It may also be possible to disconnect a device by using a soft key (if one has been customised). Tip: When a device has been disconnected it may be reconnected by selecting Connect. Data devices You can pair your radio with dataa devices such as a laptop or PDA. When you pair to a dat device, the data device 'discovers' your radio. 128 SC20 series – 04/2016 To pair with an incoming data device: 1. Press Menu then select Options > Bluetooth > Devices. 2. Select Discoverable. If your radio has been customised not to allow any incoming pairing operations ‘Cannot Add Device’ is displayed on the Devices screen. 3. If you are prompted to enter an Access Code, enter it as described in PIN entry on page 132. If you enter an incorrect Access Code an error message and a large cross are displayed and it will not be possible to pair any devices with the radio. 4. Press Select to make your radio discoverable by any Bluetooth® device in the vicinity. A ‘Radio Visible’ warning displays to inform you that your radio can be discovered and a random passcode is generated and displayed. If customised the blue LED will flash on and off every second as an additional warning. 5. On the data device, search for Bluetooth® device in the vicinity and pair it with your radio using the generated passcode. Refer to the User Guide of the device for details of how to do this. Input and accept the generated passcode; this passcode is not required after pairing. 6. On your radio press Accept to accept the request and to connect with the device. A message is displayed to confirm the pairing and the device is listed in the list of paired devices. (You can also Modify the device list, see Modify connected devices on page 131. Tip: If customised to do so, your radio will automatically connect to a ‘trusted’ device—the data device that was most recently connected to the radio—whenever requested to do so unless you explicitly disconnected it by pressing Disconn. In this case to reconnect the radio and the data device press Connect. To connect with an outgoing data device: You can search for—and then pair—your radio with data devices you discover. 1. Press Menu then select Options > Bluetooth > Devices. 2. Select Search. Search is prevented if the Bluetooth® is switched off or if the maximum number of devices (ten) have already been paired. User Guide 129 3. If you are prompted to enter an Access Code, enter it as described in PIN entry on page 132. If you enter an incorrect Access Code an error message and a large cross are displayed and it will not be possible to pair any devices with the radio. Correct Access Codes are valid until the radio is switched off. During searching a ‘Searching’ message is displayed and any data devices found are listed. The search stops when all available data devices have been found up to the maximum of ten, and a ‘Search Complete’ message is displayed. If no devices are found a warning message ‘No Devices Found’ is displayed. To stop the search early and keep any devices found, press Stop. Press Cancel to abandon searching and delete any devices found. Tip: If a device is not found, check that the data device is switched on, is set to the discoverable (visible) state and is close enough to your Sepura radio before attempting a new search. Any PCs (laptop, desktop, or server) found show a PC icon and handheld PDAs show a PDA icon. Different classes of Bluetooth Device show no icon. is shown alongside the name of a device which has a from a PC or PDA. 4. Select the required device in the list and then press Pair. The message ‘Pairing’ appears. 5. When a device has been paired the search results are lost and the radio displays the list of existing paired devices. To pair another data device you must perform a new search. Note: If a radio is paired with a PC running Windows and the pairing is subsequently deleted and the radio given a new Bluetooth® name before pairing again, it is possible that the PC will remember the original Bluetooth® name and will not recognise the new Bluetooth® name. 6. On your radio press Connect to connect with the device. You can also Modify the device list, see Modify connected devices on the facing page. Tip: To disconnect the radio and the data device at any time press Disconn. It may also be possible to disconnect a device by using a soft key (if one has been customised). 130 SC20 series – 04/2016 Tip: When a device has been disconnected it may be reconnected by selecting Connect. Modify connected devices Any Bluetooth® devices that have been paired with the radio are listed on the Devices screen. You can edit the name of these devices or delete them. 1. Press Menu then select Options > Bluetooth > Devices. 2. Select the device name and press Modify. To edit a device name: Select Edit to rename different devices of the same type to make it easier to distinguish between them. To delete a device: Select Delete Device to delete the device from the list of paired devices. User Guide 131 Security Sometimes when you are working, you may need to secure your radio from unauthorised use. The easiest way to secure your radio is to lock the keypad when your radio is not in use. Your radio may be customised with other security features such as PIN entry and a remote user network log on (to authenticate network users). Some radio users may need to enter secure areas and rooms within a building or at a location, and your presence within these areas can be monitored using the RFID tag in the radio and an RFID reader at the location. PIN entry You will need to enter the radio's 4 digit PIN at power on. Your radio may be customised to allow you to change your PIN (see Change PIN on the facing page). Caution: if you incorrectly enter the PIN 3 times, the radio will lock. You will then need the 8 digit Master Reset PIN (or PUK) to unlock the radio, see Unlocking the radio after incorrect PIN entry on the facing page. To unlock your radio: 1. Enter your PIN. 2. Press OK. Tip: If you make a mistake you can use the Left navigation key to delete the last digit entered. 132 SC20 series – 04/2016 Change PIN You can change your radio's PIN required at power on. 1. Select Menu > Options > Settings > Change PIN. 2. Enter your current PIN, then press OK. 3. At the prompt ' Change PIN?' press OK. 4. Enter your new PIN twice to confirm. A large tick displays to confirm that the PIN is changed. Unlocking the radio after incorrect PIN entry If you enter the PIN incorrectly 3 times, the radio will become locked. To unlock your radio you will need the radio's Master Reset PIN (or PUK) that consists of 8 digits. Note: The default PIN is 00000000 but this can be changed by your Communications or Security Manager. To unlock the radio: 1. Enter your 8 digit Master Reset PIN. 2. Press Confirm or the Select/Send key. Note: If you enter the Master Rest PIN incorrectly, you need to wait at least 5 seconds before attempting to enter the PIN again. If the Master Reset PIN is successful, the radio reverts back to the last known PIN. If you radio is customised to allow the PIN to be changed, select Options > Settings > PIN Change. End-to-End Encryption If your radio shows the Secure Comms icon when it is idle, the selected talkgroup is customised for End-to-End Encryption. In other words, calls you make by pressing PTT are End-to-End Encrypted. User Guide 133 Note: It is not possible to accidentally make a non End-to-End encrypted call. Every talkgroup or individual subscriber that can be exempt from End-to-End Encryption must be explicitly customised into the radio. End-to-End Encryption is designed to provide maximum security for voice and SDS communications, whether operating in Direct Mode or Trunked Mode, irrespective of the security level provided by the network. A radio that supports End-to-End Encryption may nevertheless be required to make calls that are not End-to-End Encrypted. For example, calls to certain talkgroups and individual subscribers may be customised to be exempt from End-to-End Encryption. All telephone calls are also not End-to-End Encrypted. When dialling, a separate Secure Comms icon is displayed in the dial box if the call or SDS will be End-to-End encrypted. During voice calls only (not SDS calls) your radio my allow you to toggle End-to-End Encryption on/off with a soft key. When you are in a voice call, the Secure Comms icon indicates whether Endto-End Encryption is operational. When the radio participates in a call that is not End-to-End Encrypted, a periodic non intrusive audible alert is generated (if customised). When you receive an SDS (text) message or picture messages, if you see the Secure Comms icon in the message details that the message was End-to-End Encrypted. Note: If the message ‘Security Check Fail’ is displayed while making or receiving calls, it indicates that the radio has not been customised properly. In such cases, please contact technical support in your organisation. Zeroising Radios that support End-to-End Encryption are loaded with sensitive cryptographic keys. To avoid a potential security compromise, you may be able to delete (zeroise) these cryptographic keys if permitted by your operational procedures. 134 SC20 series – 04/2016 Please refer to your Security Officer for details on how to zeroise your radio as well as related operational procedures. User Guide 135 Asset management Handsets, consoles, radios and accessories are assets that need to be effectively managed throughout their life cycle. In some organisations it is a requirement to track assets and this can be done by labelling them. Another method of tracking an asset is to use the RFID tag to track radios and associated resources (persons and vehicles). Asset management refers to the periodic maintenance of your radios. Maintenance includes software upgrades and reprogramming of the radio to ensure that it continues to meet your requirements. Note: During programming the radio uploads information, such as the State of Health of the battery which can also assist with auditing and endof-life strategies. Labelling The simplest form of asset management is to attach labels to your radios and batteries. Self adhesive labels (those with an adhesive backing) are recommended as they are easy to apply and commercially available, such as 3M™ Thermal Transfer Polyester label material 7815. Your radio and Sepura battery provide an area for attaching an asset label. Placing the label here will prevent it interfering with the way the product is used. Caution: Do not use solvent based adhesives. Always check the adhesive used with the self-adhesives label. Caution: Do not engrave any part of the radio. Engraving the radio's casing may affect the compliance ratings and may invalidate the product warranty. 136 SC20 series – 04/2016 Caution: Do not use paint, correction fluid or other forms of liquid or aerosol to write or mark the radio or an accessory. Chemicals may affect the radio's casing and invalidate the compliance ratings and product warranty. Place a label on the back of the radio in the label ID area above the carrying aid attachment point as shown. Alternatively, a label can be placed on the Card Compartment door recess, but it must not interfere with the fitting of the battery or the opening/closing of the card compartment. Place a label on the battery in the Label ID area. RFID tag Radio Frequency Identification (RFID) tags can be useful for asset tracking, allowing you to automate audit tracking of pool radios, tracking radios in/out of service centres and stock tracking. It is also useful for pairing pool radios with resources (persons and vehicles) and facilitating the rights of access to secure areas. These tags allow devices to be tracked through a communications network when the tag with a unique ID is moved within the proximity of a RFID read/write unit, it reads the stored data or writes data to the tag. User Guide 137 Your radio has an integrated 'passive' RFID tag fitted, it is able to operate in the presence of a RFID read/write unit, even when the radio is powered down or has its battery removed. RFID tags operate at various frequencies— the tag in your radio is preprogrammed to operate at a frequency of 125 kHz. The range of operation is dependent on the RFID read/write unit. Note: Read the Sepura document RFID in STP9000 Series Information Sheet (Document no. MOD-12-1459) for more information and technical specifications of the tag and read/write unit requirements. How the RFID tag works in your radio The RFID tag fitted into the back of the radio, its exact position is marked by the embossed RFID logo. Hold the radio with the embossed RFID tag within range of the RFID read/write unit. The RFID tag operates in the presence of the RFID read/write unit even when the radio is powered off or has the battery removed. Note: The distance between the RFID tag and read/write unit may differ depending on the type of read/write unit being used. Always read the instructions supplied with the RFID Reader on how to operate it. Customising your radio Your radio has a large number of parameters that can be customised using the programming software tool, Radio Manager 2. These parameters are grouped into a series of templates that can be easily modified to suit the end user's preferences. A complete set of parameters for your radio is called a customisation. Radios can be customised either in bulk, by fitting them into a Sepura programming pod which can accommodate 4 or 8 radios at a time, or individually by directly connecting them to a computer running Radio Manager 2 software using a Sepura Data/Programming Cable. Note: Your radio cannot be programmed when Connector Protector on page 106 is enabled. 138 SC20 series – 04/2016 Note: Your radio must be powered on and have sufficient battery charge for the duration of the customisation process. To program a single radio A data/programming cable, with either an RS232 (D-type) connector or a USB connector, is available from Sepura for customising a single radio. 1. Connect the USB programming cable to the computer. 2. Connect the cable to the radio by inserting the hook on the connector into the slot as shown. 3. Secure the cable in position. Do not over tighten. 4. When programming is complete disconnect the cable from the radio. User Guide 139 Accessories There are various accessories available for your radio from fastening clips for attaching the radio to clothing, to headsets and microphones that provide hands-free operation. Only use Sepura approved accessories with your radio. Sepura products have been tested to meet strict guidelines for personal safety and operational conditions. The use of non-approved accessories may damage the product, will result in the non-compliance with regulatory requirements, compromise the product safety ratings, and will invalidate the product warranty. Caution: Some accessories may not work in close proximity of a TETRA radio. When using USB and BT accessories, it is recommended that they are worn on the opposite side of the body to the radio. It is the responsibility of the service provider to ensure that appropriate EMC testing has been conducted on accessories. When your radio powers on and when you attach an accessory during operation, your radio performs an authenticity check on any attached accessories including the battery. If the accessory is not authenticated, a message appears and the accessory should be removed. Your radio has two connectors for attaching accessories. The rugged accessory connector (sRAC) on the side of the radio is used for attaching accessories such as a remote speaker microphone (RSM), headsets and earpieces. At the bottom of the radio is the digital audio connector (sDAC) that is used for attaching car kits, data accessories and chargers. It is also used for programming the radio. Caution: When using an RSM with antenna, it should be held a minimum distance of 25 mm from the mouth. Always refit the cover to the sRAC when an accessory is not in use. You do not need to power down the radio before fitting or removing an accessory. 140 SC20 series – 04/2016 Always read the instructions supplied with the accessory for operating instructions and safety information. Belt clip The belt clip is used to attach your radio to clothing or to a belt. The clip is fitted to the carrying aid attachment recess on the back of your radio. Caution: Damage to product. Always remove the battery before fitting or removing the clip. Fit the belt clip 1. Remove the battery. 2. Slide the stud into the carrying aid attachment recess. 3. Slide until it clicks into place. Remove the belt clip 1. Remove the battery. 2. Lift the clip. User Guide 141 3. Use your thumb to compress the spring and release the clip. Caution: Failure to compress the spring sufficiently to remove the clip, will result in damage to your radio or the clip. 4. Slide the clip out of the carrying aid attachment recess. Klick fast stud The Klick fast stud is used to attach your radio to clothing. The stud is fitted to the carrying aid attachment recess on the back of your radio. Caution: Damage to product. Always remove the battery before fitting or removing the stud. 142 SC20 series – 04/2016 Fit the stud 1. Remove the battery. 2. Slide the stud into the carrying aid attachment recess. 3. Slide until it clicks into place. Remove the stud 1. Remove the battery. 2. Lift the spring. Caution: Failure to compress the spring sufficiently to remove the stud, will result in damage to your radio or the stud. 3. Slide the stud out of the carrying aid attachment recess. User Guide 143 Fit an accessory Fit an accessory to the sRAC 1. Remove the cover from the sRAC connector. 2. Insert the hook on the accessory connector into the slot as shown. 3. Secure the accessory by rotating the screw clockwise. Fit an accessory to the sDAC 1. Connect the cable to the radio by inserting the hook on the connector into the slot as shown 144 SC20 series – 04/2016 2. Secure the accessory in position by rotating the screw clockwise. Do not over tighten. User Guide 145 GLOSSARY This is often used to extend the working range of a radio. (T) DMO repeater / Direct Mode Operation repeater The following conventions are used in this glossary: (S) (T) sf Sepura product term TETRA term Short form (abbreviation or acronym). A radio acting as a repeater provides a service to other radio users. It extends the range and enhances the reliability of Direct Mode communication compared with basic direct communication between the radios. (T) End-to-End Encryption (E2EE) Encryption of the total communication link (from one end to the other) without intermediate decryption, required for maximum security. full duplex Alarm Call A call enabling a user to request assistance in case of an emergency scenario threatening life and physical condition. Alarm Calls have the highest priority on the network. This call can trigger a sequence of customisable events which may include ‘live microphone’ (allowing the user to broadcast the situation to other radio users within the talkgroup and the Dispatcher), an outgoing speech call, position reports and status messages. (Alarm Calls are sometimes loosely referred to as Emergency Calls.) (T) Connector Protection A Sepura feature that allows a radio to be used in a salt water environment or an area with high salt laden humidity (for example sea mist/fog) without potential risk of corrosion to the connector. (S) context key User-programmable key on a Sepura radio that can be customised to provide a shortcut to a menu option, such as the Contacts list or Talkgroups. Radios may typically have left, centre and right context keys. (S) A channel providing simultaneous transmission in both directions, allowing both parties to speak and listen at the same time. This is achieved by using two timeslots on a single TETRA carrier frequency to establish communication back and forth. The most common use of this system is in telephone systems around the world. Push-To-Talk switches are not needed during this method of communication. gateway A device which interfaces the TETRA network with other private or public telecommunications networks, such as PSTN and ISDN. See also DMO gateway and GMO. (T) group call A call made by one radio user to other users within a nominated talkgroup. Groups are set up on the radio (also known as talkgroups) that contain other radio users either performing a similar role or who are within a distinct location. This type of call is initiated when the user presses the PTT button on the radio. Only one person can talk at any time during these calls. (T) Group Short Subscriber Identity (GSSI) Direct Mode Operation (DMO) Short form TETRA group identification number. sf. (T) The facility for TETRA radios to communicate directly with each other without using the TETRA infrastructure. Also referred to as half duplex operation (one user talks at a time). (T) half duplex DMO gateway / Direct Mode Operation gateway A system that only allows the transmission of a radio signal in either direction, but not simultaneously. Meaning, only one person can speak and one (or more) people can listen at any given time. The majority of twoway radios only provide half duplex communication. A device that allows users working in Direct Mode Operation to communicate with users in Trunked Mode. 146 SC20 series – 04/2016 haptic, haptics PABX Haptic technology, haptics, or kinesthetic communication, is tactile feedback technology which recreates the sense of touch by applying forces, vibrations, or motions to the user. Public Automatic Branch eXchange. sf. ISSI picture message A small JPEG image file with an accompanying text message sent to recipients over the TETRA Air Interface. (S) Individual Short Subscriber Identity. sf. (T) point-to-point call keypad lock a) A function on a device, such as a mobile phone or computer, that prevents a user accidentally activating functions using the keypad or to prevent access to the functions for security reasons. Lone Worker A operating function of a radio, associated with a user profile, that allows a user working alone to indicate that they are safe. When the user selects the Lone Worker profile, the radio will periodically emit an audible alert. Each time the user hears the alert he or she must press a key on the keypad to prevent an alert being triggered. If no key is pressed within a given time, the radio will send an Emergency Status message will to a customised location, for example to the Dispatcher. It can be configured to send an emergency call or GPS coordinates if an emergency situation is detected. See also User Profiles. A half duplex call made to a contact on the network using the PTT button. Unlike a group call, a point-to-point call is a private call to an individual. PSTN Public Switched Telephone Network. sf. (T) PTT button The button, usually on the side of the radio, pressed to initiate a group call. The button is released to listen to any response from other radio users. Quick Call A special individual call configured on a soft key to request help or information from a pre-configured individual or talkgroup destination in a non-emergency situation. (S) Mode key repeater A key on a Sepura radio or mobile that activates various functions when pressed or when pressed together with the Navi-knob or Navi-keys. (S) A device that is installed at a fixed location and whose sole purpose is to receive a signal and then retransmit the same signal at a higher strength. Repeaters are used by institutions such as police departments and hospitals to transmit signals over a longer distance than the two-way radio was previously capable of. Installing a repeater commonly used to eliminate a dead spot in a building or town. navigation keys Four arrow keys (Left, Right, Up And Down ) on a Sepura radio that allows users to choose menu options and navigate through the menus. The keys are located above the keypad. (S) screen saver Navi-knob An animation or image which replaces an unchanging computer display after a period of inactivity. A continuous rotating knob on a Sepura TETRA radio that allows the user to change talkgroups, select status messages, as well as controlling the speaker volume. (S) SDS keypad A set of buttons arranged in a block or pad that have either digits, symbols or alphabetical characters on, or a combination of all of these. Do not use key mat, keyboard, or alphanumeric keypad. User Guide Short data services (SDS) are TETRA transport services for the transmission of data. Messages can be sent and received by TETRA radios, dispatchers, and external applications. The parties are identified by 24-bit integer Short Subscriber Identities (see "S"). sf. 147 short data services (SDS) Text messages that can be sent or received on a TETRA radio. state such as the radio operating in transmit inhibit mode. Sometimes called the Status Indicator. (S) UDSL soft key A programmable key on a Sepura radio that can be customised as a shortcut to a function, for example a context key on the radio that can be customised as a shortcut to the Contacts list. On some radios, the Select/Send key and the Cancel/Home key, along with all 12 keys of the radio keypad (1 – 9, *, 0, #,), left- and rightcontext keys, and the Emergency Key are programmable soft keys. (S) Smart Call On Sepura radios, a Smart Call is a call to an address other than the selected talkgroup. (S) User Defined Scan List. sf. User Defined Scan List (UDSL) Pre-programmed (optionally user editable) list of scanned groups. user profile User profiles are pre-set combinations of alerts and settings on a Sepura radio designed to match the user's circumstances or environment. If the User Profiles feature has been customised it allows you to switch easily between user profiles. When a user profile is selected, an icon is displayed on the status line at the top right of the display to indicate which user profile is active. (S) status message Words or concise phrases selected from a pre-determined list that is resident in the terminal, which are transmitted as a simple code reference, and then de-coded by the receiving device and displayed as the word message, e.g. "At the scene". talkgroup A pre-defined group of users on one frequency band. (T) WAP Wireless Application Protocol. sf. whisper mode A customisable feature on a Sepura radio which adjusts the sensitivity of the microphone to allow the user to whisper verbal communications during covert operations. (S) telephone call Use this term when referring to the user making a telephone type call, where the user holds the radio similar to that when holding a telephone handset or mobile phone. Do not use the term full duplex call in user documents. See also private telephone call, and group call. Transmit Inhibit mode An operational mode for use in RF sensitive areas, that allows the radio to continue operating without transmitting. When Transmit Inhibit is activated and deactivated, a status message is sent confirming the operational state of the terminal. Trunked Mode Operation (TMO) Radios operating over the TETRA network. tri-colour LED An LED with three colours that is used on a Sepura radio and mobile transceiver to alert the user to a change of 148 SC20 series – 04/2016 Sepura plc 9000 Cambridge Research Park Beach Drive Waterbeach Cambridge CB25 9TL United Kingdom sepura.com
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