Ultratec CAPTEL2400 CapTel 2400i User Manual 1

Ultratec Inc CapTel 2400i 1

User Manual 1

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Date Submitted2013-09-30 00:00:00
Date Available2014-03-29 00:00:00
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U s e r M a n ua l
CapTel 2400i
®
305-019350 9/13
CapTel Acceptable Use Policy
The CapTel phone is intended for use by people with hearing loss. People
who do not need captioning support should only use CapTel with the
CAPTIONS feature turned off.
CapTel 2400i Specifications
Physical Dimensions
Size: 12.56" wide × 9.54" tall ×
3.64" deep (Dimensions with the
stand folded against the phone.)
Weight: 3 lbs. 2.3 oz.
Controls
Conversation: Amplification
when Captions on: 0–40dB gain
when Captions off: 0–18dB gain
Tone : low, medium, high
Power
AC Adapter: 6 VDC, 2 A
(barrel is negative)
Adapter is UL listed.
Ringer
Ringer Volume: off, low,
medium, high
(0–90dB at 1 meter)
Ringer Tone: low, medium, high
Dial Pad
Large keys: 0.67" × 0.56"
Display
10.1" Backlit, graphical LCD
color display
1024 × 600 pixels
Resistive touch panel
Function Buttons
Volume
Tone
Redial
Flash
Mute
Customer Service speed dial
Home
Captions
Indicator Lights
Mute
Volume Levels (1 through 12)
Captions on/off
Handset
Type: HAC (Hearing Aid
Compatible)
Dialing
Phone Book (100 entries)
Favorites (10 entries)
Speed Dial (4 entries)
Redial (Last number dialed)
Captions
3 Caption font sizes
• Small
0.22"
0.26"
• Medium
• Large
0.36"
Adjustable colors for
background, font, and
corrections
Connections
Telephone line: requires RJ11
connection (can be standard
analog line, VOIP, DSL with
filter, FIOS. Does not support
digital PBX system unless
analog port available).
3.5 mm Neckloop/Headset
2.5 mm Headset with
microphone
Ethernet or WiFi wireless
network
AC Power
Approvals
ACTA Product-Labeling
Number:
US:D8KTE00BCAP2400
FCC ID: D8K-CAPTEL2400
FCC approved: Part 15B
FCC Wireless info: Pending
REN = 0.0B
Conversation Memory
360,000 characters (minimum
of 10 hours of conversation)
Caller ID History
Info saved for last 100 calls
Answering Machine
100 recordable messages
(5 minute maximum per
message)
Recordable greeting
Selectable number of rings
before answer
Congratulations on
Choosing CapTel!
Welcome to the Captioned Telephone – CapTel! With CapTel, you can
see captions of everything people say over the phone, letting you
enjoy calls with confidence.
Your CapTel phone is designed to be easy to use. It works just like any
other phone, you can dial on the number keypad and listen on the
handset. Or, you can use the easy touch screen display to make and
answer calls. Whatever works best for you.
If you ever have any questions, please refer to this guide to learn:
• How to start using your CapTel 2400i
• How your CapTel 2400i works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and
comments. If we can help, please call.
Thanks again for choosing the CapTel captioned telephone.
Sincerely,
CapTel Customer Service
1-888-269-7477
www.CapTel.com
Customer Service: 888-269-7477 C on g ratulations 1
T a b l e
o f
C o n t e n t s
Overview – How CapTel Works�������������������������������������������4
Section 1: Getting Started���������������������������������������������������5
What is in the box�������������������������������������������������������������������������������������� 5
Overview of CapTel 2400i phone��������������������������������������������������������� 6
Using a headset or neckloop (optional)������������������������������������������11
Setting up your CapTel 2400i��������������������������������������������������������������12
Getting help�����������������������������������������������������������������������������������������������22
Section 2: Making and Answering Calls��������������������� 23
Dialing a phone number directly�������������������������������������������������������24
Answering an incoming call����������������������������������������������������������������26
Turning captions on/off during a call�����������������������������������������������27
Adjusting the volume����������������������������������������������������������������������������27
Adjusting the Tone Control������������������������������������������������������������������28
Customizing the Tone setting�������������������������������������������������������������29
Knowing what sounds are on the line���������������������������������������������30
Section 3: Viewing Captions�������������������������������������������� 31
Turning captions on/off during a call�����������������������������������������������32
Viewing corrections��������������������������������������������������������������������������������33
Reviewing captions during a call�������������������������������������������������������34
Reviewing captions after hanging up����������������������������������������������35
Saving conversation captions�������������������������������������������������������������36
Erasing captions���������������������������������������������������������������������������������������37
Changing the captions font size��������������������������������������������������������38
Changing the color of the captions��������������������������������������������������39
Setting how captions scroll across the Display Screen������������������41
Adjusting the brightness of the Display Screen���������������������������42
Section 4: Call History��������������������������������������������������������� 44
Reviewing previous calls�����������������������������������������������������������������������45
Reviewing captions from a previous call����������������������������������������46
Dialing from Call History�����������������������������������������������������������������������47
Erasing previous calls�����������������������������������������������������������������������������48
2 Table of Contents
Customer Service: 888-269-7477
Section 5: Answering Machine��������������������������������������� 49
About the Answering Machine�����������������������������������������������������������50
Turning Answering Machine on/off��������������������������������������������������50
Playing your Answering Machine messages���������������������������������51
Erasing Answering Machine messages��������������������������������������������52
Deleting all messages����������������������������������������������������������������������������53
Recording a personal greeting�����������������������������������������������������������54
Captioning messages from an external answering machine��������56
Setting the ring count����������������������������������������������������������������������������57
Playing incoming messages aloud/silent���������������������������������������58
Section 6: Contacts��������������������������������������������������������������� 59
Adding a new contact����������������������������������������������������������������������������60
Dialing a phone number in your Contact List�������������������������������61
Editing an existing contact������������������������������������������������������������������62
Removing a contact��������������������������������������������������������������������������������63
Adding a photo to a contact���������������������������������������������������������������64
Adding a contact to Speed Dial����������������������������������������������������������65
Section 7: Favorites�������������������������������������������������������������� 66
About Favorites����������������������������������������������������������������������������������������67
Adding a contact to Favorites�������������������������������������������������������������67
Dialing Favorites���������������������������������������������������������������������������������������68
Removing a contact from Favorites��������������������������������������������������68
Section 8: Settings���������������������������������������������������������������� 69
Setting the Display Brightness������������������������������������������������������������70
Screen timeout�����������������������������������������������������������������������������������������70
Night mode������������������������������������������������������������������������������������������������70
Network settings��������������������������������������������������������������������������������������70
Saving captions after hanging up�����������������������������������������������������71
Ring flasher������������������������������������������������������������������������������������������������71
Saving conversation volume���������������������������������������������������������������71
Keypad lights���������������������������������������������������������������������������������������������72
Language����������������������������������������������������������������������������������������������������72
Setting the ringer volume��������������������������������������������������������������������72
Adjusting the ringer pitch��������������������������������������������������������������������72
Tone control�����������������������������������������������������������������������������������������������73
Time & date������������������������������������������������������������������������������������������������73
About your CapTel phone���������������������������������������������������������������������73
Index������������������������������������������������������������������������������������������� 74
Customer Service: 888-269-7477
Table of Contents 3
Overview
How CapTel Works
You
hid dad this is Julie
how are you feeling?
we are good we’re
still planning to bring
Captions
show you
everything
the caller
says!
Telephone
Connection
Caller
(voice)
Internet
Connection
(captions)
Captioning Service
Captions are provided by a free Captioning Service that connects
(over the Internet) to your telephone call.
Your new CapTel 2400i works like any other phone – just pick up the handset
and dial the person you want to call on the dialing keypad. Every time you
make a call, the phone can also connect over the Internet to a free
Captioning Service. An Operator at the Captioning Service uses speechrecognition technology to create captions of everything your caller says.
The captions appear on your CapTel 2400i display screen for you to read.
NOTE
You can enjoy conversations over the phone, with the added help of
written captions.
The CapTel 2400i phone does not generate captions of the phone call on
its own. The phone works with the Captioning Service (over the Internet
connection) to display captions during your calls.
4 O verview
Customer Service: 888-269-7477
SEC TION
Getting Started
This section explains how to start using your new
CapTel 2400i phone.
Topics
What is in the Box
Overview of CapTel 2400i
Using a Headset or Neckloop (Optional)
Setting up Your CapTel 2400i
What is in the Box?
Your CapTel 2400i includes the following parts:
• CapTel 2400i Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
	Important! Use only the power
adapter that came in the box with
your CapTel 2400i
• Ethernet Cable –
to connect to
Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
How-to Guide
• Warranty
Card
Customer Service: 888-269-7477Gettin g S tarted 5
Overview of CapTel 2400i Phone
10
11
15
12
13
16
14
Please see the descriptions that correspond with the
matching numbers on the next few pages to help explain
what each feature is.
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Customer Service: 888-269-7477
1
Touch Screen Display
S hows captions, Caller ID, Answering Machine messages,
Contacts, and more. You can touch an item on the Display
Screen to select it.
Monday
Time & Date
Contacts
15
 llows you to store and quickly dial people you call often. Saves
up to 100 contacts.
Favorites
S aves the phone number of people you call most often for quick
and easy dialing.
Call History
S hows your most recent incoming and outgoing calls, plus lets
you read captions from previous phone calls.
Answering Machine
T urns the Answering Machine on/off and lets you check
messages – with captions.
Settings
Lets you control and adjust the features of your phone.
Customer Service: 888-269-7477Gettin g S tarted 7
8
Volume Bar
WARNING
Lets you adjust the volume to a comfortable level, up to a 40dB gain
VOL from min/max. To increase the volume, press
on the VOL button.
Press
on the VOL button to decrease the volume. The indicator
lights next to the volume bar indicate the volume setting.
The maximum volume setting on captioned calls is extremely loud. People
who do not need amplification should not use the phone at the highest
volume level.
	The volume returns to a mid-range setting every time you hang
up the handset. To save your volume setting so that it will be
used during every captioned call, see “Saving Conversation
Volume” on page 71.
TONE
TONE Button
	Adjusts the frequency levels of incoming sounds, to make it
easier to hear high-pitched or low-pitched voices.
10
OPER
Dialing Keypad
Use to dial telephone numbers – just like with any other phone.
11
REDIAL Button
Lets you dial up to 10 most-recently called numbers.
12
FLASH Button
	Some telephone services like Call Waiting require a “hook flash”.
The hook flash is a very brief interruption of the connection, like
hanging up the phone for one second. There is a brief click or
silence on the line.
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Customer Service: 888-269-7477
13
MUTE Button
	Silences the sound from your end of the conversation. When the
MUTE button is pressed (blue light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature off, press the MUTE
button again (light around the button is OFF).
14
CUST SERV Button
NOTE
	Pressing the CUST SERV button will automatically dial the CapTel
help line. Our helpful Customer Service team is happy to help you
set up and use your CapTel 2400i phone – we’re only a button
push away.
Help is available 24 hours a day, 7 days a week (closed on major holidays).
Help materials are also available online at www.CapTel.com
15
HOME Button
HOME
NOTE
	Press the HOME button at any time to return to the main menu
screen. The HOME button is your easy way to go back to the
beginning and start again.
If you are ever “lost” in the menu system, press the HOME button to return to
the main screen.
16
CAPTIONS
CAPTIONS Button
NOTE
	Turn the CAPTIONS button on (blue light around button is ON)
at any time during your call to see word-for-word captions of
everything your caller says. The CAPTIONS button will go off
when you hang up the handset.
You must press the CAPTIONS button for each and every call you want to see
captions on.
Customer Service: 888-269-7477Gettin g S tarted 9
Back view of CapTel 2400i
Line 1 – Telephone Jack
Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can
be for most types of telephone service, including: analog, VOIP, FIOS,
digital cable service, or analog with DSL service. CapTel does NOT work
with PBX system unless an analog port is available.
Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your Internet service.
If you connect to the Internet using a WiFi network, you do not need to
plug in the Ethernet cable.
LINK/ACT – Status Light
Lets you know if your Ethernet cable is connected to the Internet and
whether activity is on the line. NOTE: the LK/ACT indicator does not light
up when connected via WiFi.
Power Jack
Plug the AC power adapter here. Use only the AC power adapter that came
with your CapTel phone. Any other adapter may damage the phone.
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Customer Service: 888-269-7477
Using a Headset or Neckloop (Optional)
Audio Jacks (2.5 mm/3.5 mm)
You can use earphones, a headset, neckloop, or other type of listening
device with the CapTel 2400i to maximize the audio quality or to enjoy
your new phone hands-free. Simply plug the headset/assistive device into
the appropriate 2.5 mm or 3.5 mm audio jack located on the right side of
the CapTel 2400i (open the protective cover to reach the jacks).
Headset
or
NOTE
Neckloop
For best effectiveness, make sure that there are three rings around the prong
on the headset/neckloop audio jack.
Customer Service: 888-269-7477Gettin g S tarted 11
Setting up Your CapTel 2400i
For complete instructions, please see the Setup Guide.
Requirements
1. H
 igh-speed Internet access using a DSL or Digital Cable modem.
Your CapTel 2400i can connect to your Internet service either with an
Ethernet cable or through a wireless (WiFi) network. Depending on your
Internet setup, a router may also be required to allow you to connect
more than one device to your Internet service.
2. T
 elephone Service. Can be analog line, DSL with filter, VOIP, FIOS, or
Digital Cable phone service. CapTel does NOT work with digital Private
Branch Exchange (PBX) systems found in some office environments,
residential facilities, and hotels – unless an analog port is available.
3. Standard electrical power (AC adapter plugs into standard wall outlet).
Step 1: Select a Location
Set up the CapTel 2400i in a place where:
• A high-speed Internet (Ethernet) jack or your wireless router is
located nearby.
• A telephone jack is located nearby (can be analog line, DSL with
filter, VOIP, FIOS, or Digital Cable phone service).
• There is an electrical outlet nearby.
• The surface it will be set on, or mounted to, is stable and secure.
NOTE
• The area is protected from excessive heat or humidity.
The outlets for power, the phone line, and the Ethernet connection should all
be located nearby, as each cord needs to plug into your CapTel 2400i. If your
Internet access is located in a different room than where you plan to use the
CapTel 2400i, a WiFi setup is recommended. Please see the Setup Guide or
contact CapTel Customer Service for help setting everything up.
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Customer Service: 888-269-7477
Step 2: Plug in the Power Adapter
1. Plug the power cord into the jack labeled “Power” on the back of the
CapTel 2400i phone.
2. Plug the power adapter into a wall outlet or power strip. The display
screen and Volume indicator lights will light up to let you know the
power is connected.
Power Cord
WARNING: Be sure to
use only the power
adapter that came with
your CapTel 2400i.
Using any other power
adapter may damage
your phone.
Line 1
Ethernet
LNK/ACT
Power
Back of CapTel 2400i
Power
Outlet
TIP
After a moment, the Initial Setup screen will appear. Follow the
instructions on the display screen.
To choose an option, touch the icon on the screen and touch
(next).
Step 3: Select Language
Initial Setup
select language
language
telephone line
network connection
time and date
english
espanol
touch flag icon to select language
software
terms and conditions
1. Touch
(English) or
2. Touch
(next) to continue.
next
(Espanol) for the language you want.
Customer Service: 888-269-7477Gettin g S tarted 13
Step 4: Telephone Line
Initial Setup
no phone line detected
language
connect phone line
or
press cancel to ignore
telephone line
network connection
cancel
time and date
software
terms and conditions
1. Plug your telephone line into the back of the CapTel phone.
2. Plug the other end of the line into your telephone wall jack.
Telephone Line
Power Cord
Line 1
NOTE
Telephone
Wall Outlet
Ethernet
LNK/ACT
Power
Back of CapTel 2400i
Power
Outlet
Telephone service can be analog, VOIP, FIOS, digital cable phone service, or
analog with DSL filter. CapTel does not work with digital PBX office phone
systems unless an analog port is available.
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Customer Service: 888-269-7477
Step 5: Network Connection
Initial Setup
language
telephone line
network connection
setup network
plug in ethernet cable
or press button below for wifi
Use WiFi Network
time and date
software
terms and conditions
For Wired Connections:
1. P
 lug the Ethernet cable that came with your phone into the jack on the
back labeled “Ethernet”.
2. Plug the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up,
you could be plugging into an available Ethernet jack on any of the
following:
• On a digital cable modem
• On a DSL modem
• On a router in your home
• In an Ethernet wall outlet
Use the examples on the following page to match your setting with the
correct installation method:
Customer Service: 888-269-7477Gettin g S tarted 15
All outlets located together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power)
are available in the same room that you are planning to use the CapTel 2400i.
Ethernet Cable
Telephone Line
Power Cord
Line 1
DSL or Digital
Cable Modem
Telephone
Wall Outlet
Ethernet
LNK/ACT
Power
Back of CapTel 2400i
Power
Outlet
Example 2: If there is not an available Ethernet jack in your DSL or cable
modem, you will need a router or switch that lets you connect more than
one device to the Internet. Contact your Internet Service Provider to learn
what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/cable modem. Then
connect the CapTel 2400i to the router or switch using the Ethernet cable.
DSL or Digital
Cable Modem
Ethernet Cable
Telephone Line
Power Cord
Line 1
NOTE
Router
Telephone
Wall Outlet
Ethernet
LNK/ACT
Power
Back of CapTel 2400i
Power
Outlet
If your Internet outlet is in a different room from where you plan to use
CapTel, see the Setup Guide for instructions.
16 Gettin g S tarted
Customer Service: 888-269-7477
For Wireless (WiFi) Connections:
If you have a wireless (“WiFi”) network in your home or office, your CapTel
phone can connect to the Internet using the WiFi network. You do not
need to plug in an Ethernet cable.
NOTE
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network as well as any passwords that are needed to access the
network. The way you access your WiFi network with CapTel will be very
similar to how you access the network from a computer or mobile device.
If someone helped install the wireless network for you, it may be helpful to
consult with that person as you set up your CapTel phone.
Initial Setup
language
telephone line
network connection
setup network
plug in ethernet cable
or press button below for wifi
Use WiFi Network
time and date
software
terms and conditions
1. Touch
(Use WiFi Network) on the display screen. CapTel scans
for wireless networks within range of your phone.
Use WiFi Network
NOTE
2. The display lists any WiFi networks detected, in order of strongest signal
strength to the weakest signal strength.
CapTel may detect wireless networks in your location that you do not
recognize – such as a wireless network from a neighbor or nearby office.
Be sure to select the name that matches your own network.
Customer Service: 888-269-7477Gettin g S tarted 17
Joined
Available Networks
Signal
Saved
Security
Chan
2WIRE269
WPA
09
My Home Network
WPA-2
11
SSID for Network 3
WPA
06
Charlie’s Home Network
WPA
01
Network for Vegetarians
WPA
11
Connect
Enter Manually
View Saved
Refresh
Network Settings
Back
3. Touch the name of the network that you want to use.
Connect (Connect).
Then touch
If you do not see the network you want to use:
• Try moving your CapTel phone to an area closer to your wireless
Refresh
router. Then, touch
(Refresh). CapTel will re-scan for
available networks.
• Touch Enter Manually (Enter Manually). CapTel will ask you to enter
information about your wireless network, then it will try to connect.
4. E
 nter WiFi Password: Using the keyboard on the CapTel display, enter
the password for the WiFi network.
Enter WiFi Password
SSID Name: 2WIRE269
Password:

Numbers
TIP
Space
Tab
cancel
save
Remember to use the shift key for capital letters when needed. To enter
special characters, touch Numbers (Numbers).
18 Gettin g S tarted
Customer Service: 888-269-7477
When you are done, review your password carefully. If it does not exactly
match the password for your network, CapTel will not be able to connect.
key to correct any errors.
Use the
When you are satisfied the password is correct, touch save (save).
Step 6: Time and Date
Touch the Time Zone on the display screen that you live in. Touch
(next) to continue.
Initial Setup
select time zone
language
telephone line
network connection
time and date
software
next
terms and conditions
Initial Setup
language
telephone line
set time and date
touch white box to adjust time and date
hours
minutes
am/pm
10
44
am
month
day
year
May
2013
network connection
time and date
software
terms and conditions
next
Your CapTel phone will fill in the date and time based on the time zone
you indicated. If you need to adjust the time and date, touch the field on
(arrows) on the
the display screen that you want to change. Use
display screen to scroll to the correct number. Then touch the next field
that you want to change.
When the date and time are set, touch
(next) to continue.
Customer Service: 888-269-7477Gettin g S tarted 19
Step 7: Software
Your new phone checks to make sure that you have the most current
software available. If needed, CapTel will automatically download the most
recent software version. Be patient, the download may take a moment.
Watch the progress on the CapTel display screen to know the status.
Initial Setup
language
telephone line
updating software
downloading new software
100%
configuring internal memory
network connection
time and date
15 %
installing new software
0 %
software
NOTE
terms and conditions
** do not remove power **
Do not interrupt the power supply during a software download. It may
damage your CapTel phone.
Once the software download is complete, your CapTel phone may re-boot
as part of the update process. It will automatically run through the setup
steps again, using the settings that you’ve already chosen.
Once the update process is completed, you will be able to continue with setup.
20 Gettin g S tarted
Customer Service: 888-269-7477
Step 8: Registration Terms and Conditions
The CapTel 2400i is designed for people who have difficulty hearing over the
phone. The very first time you set up CapTel, you will be asked to please
review the Registration terms and conditions on the CapTel display screen,
touch
(Accept) to continue.
accept
cancel
Welcome to CapTel Registration
Per FCC requirements, the Captions feature on your CapTel phone cannot be
activated until the phone is registered.
Press the “Register Now” button to begin.
NOTE
Register Now
Register Later
Per FCC requirements, the Captions feature on your phone cannot be
activated until you accept the Registration Terms & Conditions. If you need
assistance, press the blue CUST SERV button for help. Details about the FCC
requirements can be found at www.CapTel.com.
11:35
am
Monday, January 23
Contacts
Favorites
Call History
Ans Machine
Settings
NOTE
Congratulations you are ready to go!!
For complete set up instructions, please see the Setup Guide that came with
your CapTel phone.
Customer Service: 888-269-7477Gettin g S tarted 21
Getting Help
If you have any questions as you use your new CapTel 2400i, we’re here to
help. Use any of these ways to contact us:
 ick up the handset and press
(CUST SERV) to automatically speed dial
directly to our helpful Customer Service team. If you are in an office setting,
you may need to dial a number such as “9” first to get an outside line first
and then press
(CUST SERV). (Available 24 hours a day, 7 days a week.
Customer Service is closed on major holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)
FAX:
(608) 204-6167
Mail:	CapTel Customer Service
450 Science Drive
Madison, WI 53711
Email:
CapTel@CapTel.com
Online:	www.CapTel.com
(Live Chat help available at our website)
22 Gettin g S tarted
Customer Service: 888-269-7477
SEC TION
Making and Answering Calls
This section explains how to place outgoing
calls and how to answering incoming calls.
Topics
Dialing a Phone Number Directly
Answering an Incoming Call
Turning Captions On/Off during a Call
Adjusting the Volume
Adjusting the Tone Control
Customizing the Tone Setting
Knowing What Sounds are on the Line
Customer Service: 888-269-7477
M akin g and A nswerin g C alls 23

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