VTech Telecommunications 80-6948-00 1.9 GHz CORDLESS PHONE - BASE User Manual EL51109 manual 081215

VTech Telecommunications Ltd 1.9 GHz CORDLESS PHONE - BASE EL51109 manual 081215

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Handset settings13Telephone settingsClear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed NEW VOICEMAIL message, icon, and VOICEMAIL light; it does not delete your voicemail messages. As long as you have new voicemail messages, your local telephone company continues to send the signal to turn on the indicator.To manually turn off the new voicemail indicator: 1. Press MENU/SELECT when in idle mode to enter the main menu.2. Use TCID or DIRS to scroll to >CLR VOICEMAIL, then press MENU/SELECT.3. Press MENU/SELECT again to turn the voicemail indication off, or press OFF/CLEAR to cancel the procedure.NOTES:1. Telephone company voicemail might alert you to new messages with a stutter (broken) dial tone. Contact your telephone company for more details.2. For information about using your voicemail service, contact your telephone company for assistance.UVSO!JOEJDBUPS!PGG@IPNF!BSFB!DPEF?DMS!WPJDFNBJM
Handset settings14Telephone settingsHome area codeIf you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature. If you do, you will not be able to place calls from you caller ID log as they have only seven digits.1. Press MENU/SELECT in the idle mode to enter the main menu.2. Use TCID or DIRS to scroll to >HOME AREA CODE, then press MENU/SELECT.3. Press the dial pad keys to enter a three-digit home area code. Press DELETE/MUTE to delete digits while entering.4. Press MENU/SELECT to save and return to the main menu.NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make a local call (area code + phone number). With the home area code displayed, press and hold DELETE/MUTE. The home area code is now restored to its default setting of _ _ _.EJSFDUPSZ?IPNF!BSFB!DPEFIPNF!BSFB!DPEF```
Telephone operation15Making, answering, and ending callsMaking a callTo make a call, press PHONE/FLASH or SPEAKER, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).On-hook dialing (predialing)Enter the telephone number, then press PHONE/FLASH or SPEAKER to dial. Press MUTE/DELETE or OFF/CLEAR at any time to make corrections as you are entering number.Answering a callTo answer a call• Press PHONE/FLASH or SPEAKER.-OR-• Press any dial pad key (0-9, * or #).Temporary ringer silencingPress OFF/CLEAR or DELETE/MUTE while the telephone is ringing to silence the ringer temporarily on that handset only. This turn off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.Ending a callTo end a call, press OFF/CLEAR or return the handset to the telephone base.NOTE: Pressing PHONE/FLASH to access services from your local telephone service provider does not affect the elapsed time.NOTE: Each handset will ring when there is an incoming call unless the ringer volume is turned off on that handset.Elapsed timeQIPOF!!!1;11;41
Telephone operation16Handset operationAuto offPlacing the handset in the telephone base automatically ends the calls.Speakerphone informationDuring a call, press SPEAKER to switch between hands-free speakerphone and normal handset use. Press OFF/CLEAR to hang up.Last number redialTo view the recently dialed numbers:• To display the most recently called number (up to 30 digits), press REDIAL/PAUSE.• To view up to five recently called numbers, press REDIAL/PAUSE or TCID or DIRS repeatedly.The handset beeps twice at the beginning and at the end of the list. Press OFF/CLEAR to exit.To redial a number:• To dial the displayed number, press PHONE/FLASH or SPEAKER.-OR-• You can call the most recently called number by pressing PHONE/FLASH or SPEAKER, then pressing REDIAL/PAUSE.While reviewing the redial memory, press DELETE/MUTE to delete the displayed number.NOTE: If you see the speakerphone during LOW BATTERY mode, except the SPEAKER button, the backlight on the handset screen and dial pad is off.Elapsed timeSFEJBM999.994.3556TQFBLFS!1;11;41
Telephone operation17Options while on callsVolume controlWhile on a call, press TVOLUME/CID to decrease or press SVOLUME/DIR to increase the listening volume.Call waitingIf you subscribe to call waiting service with your local telephone service provider, you hear a beep if someone calls while you are already on a call. Press PHONE/FLASH to put your current call on hold and take the new call. Press PHONE/FLASH at any time to switch back and forth between calls.MuteUse the mute function to turn off the microphone. You can hear the caller, but the caller does not hear you.To mute a call:• Press DELETE/MUTE. When mute is on, the handset screen shows MUTED for a few seconds and the MUTE icon appears until you turn off mute.To un-mute a call:• Press DELETE/MUTE again. When mute is off, MICROPHONE ON appears temporarily on the handset screen.NOTES:1. Handset and speakerphone volume settings are independent.2. When the volume reaches the minimum or maximum setting, you hear two beeps.QIPOF!!!1;11;41NVUFEMUTE
Telephone operation18Options while on callsChain dialingUse this feature to initiate a dialing sequence from numbers stored in the directory, caller ID history or redial while you are on a call.Chain dialing can be useful if you wish to access other numbers (such as bank account information or access codes) from the directory, caller ID history or redial list. To get to the directory while on a call:1. Press MENU/SELECT.2. Press TCID or DIRS to scroll to >DIRECTORY, then press MENU/SELECT.3. Press TCID or DIRS to scroll to the desired number.4. Press MENU/SELECT to dial the number shown.To get to the caller ID history (call log) while on a call:1. Press MENU/SELECT. 2. Press TCID or DIRS to scroll to >CALL LOG, then press MENU/SELECT.3. Press TCID or DIRS to scroll to the desired number. 4. Press MENU/SELECT to dial the number shown. To get to the last number redial while on a call:Press PAUSE/REDIAL to show and dial the most recently dialed number. If you press PAUSE/REDIAL again within two seconds, the number is not dialed.NOTES:1. You cannot edit a directory entry while on a call. For more details about the directory, see page 20.2. You cannot copy a caller ID entry into the directory while on a call. For more details about the caller ID history, see page 28.3. If you press REDIAL/PAUSE while on a call, you can only view the most recent call, and you cannot erase the entry. For more details about the redial memory, see page 16.4. Press and hold OFF/CLEAR to exit redial, directory or caller ID history when you are on a call.
Telephone operation19Handset locatorThe handset locator feature is useful if you misplace any handset. To start the paging tone: • Press HANDSET LOCATOR at the telephone base to start the paging tone on all handsets for 60 seconds.To stop the paging tone:• Press PHONE/FLASH, SPEAKER, or any dial pad key (0-9, *, or #) on the handset(s), –OR–• Press HANDSET LOCATOR on the telephone base.NOTE: If you press OFF/CLEAR or DELETE/MUTE on a handset, the ringer of the handset is off, but the paging tone does not stop.NOTE: The handset ringer volume also determines the volume of the paging tone. If the handset ringer volume level is set to off, that handset is silent for all calls and paging (page 9).++QBHJOH++
Directory20About the directoryShared directoryThe directory is stored in the telephone base, and is shared by all handsets. Changes made to the directory on any one handset apply to all.CapacityThe directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (page 24).If there are already 50 entries, the screen shows LIST FULL. You cannot store a new number until you delete one.Exiting the directoryPress OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. Press and hold OFF/CLEAR to return to the idle mode.If you pause for too long while creating or reviewing an entry, the procedure times out and you have to begin again.NOTE: Only one handset can review the directory at a time. If another handset attempts to enter the directory, the screen shows NOT AVAILABLE AT THIS TIME.SPCFSU!CSPXO999.994.3556
Directory21Create directory entriesTo create a new directory entry1. Press MENU/SELECT in idle mode to enter the main menu.2. Press TCID or DIRS to scroll to >DIRECTORY, then press MENU/SELECT.3. Press TCID or DIRS to highlight STORE.4. Press MENU/SELECT.5. Enter the telephone number when prompted.• Use the dial pad to enter up to 30 digits.– Press TCID or DIRS to move the cursor to the left or right.– Press DELETE/MUTE to erase digits.– Press and hold DELETE/MUTE to erase all digits.– Press and hold REDIAL/PAUSE to enter a three-second dialing pause.-OR-• Copy a number from redial by pressing REDIAL/PAUSE then press TCID or DIRS, or pressing REDIAL/PAUSE repeatedly to locate the number to copy. Press MENU/SELECT to copy the number.6. Press MENU/SELECT to save the number in the display. The display shows ALREADY SAVED if the number is already in the directory. You cannot save the same number twiceNOTE: Each line can hold 11 digits, so if you enter a number longer than 11 digits, the top line shows the entire number.DBMM!MPH> EJSFDUPSZTUPSF> SFWJFX999.994.3556`FOUFS!OVNCFSSFWJFX> TUPSF
Directory22DialKey1123 4 5678 91# ‘ , - .&ABC 2 ab cDE F 3 d e fGH I 4 g h iJKL 5 j k lMN O 6 mn oPQR S 7 p q r sTUV 8 t u vWX Y Z 9 w x y z0*? ! / ( )@spaceCharacters by number of key presses234567890*#Create directory entries7. Enter the name when prompted. • Use the dial pad to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart below.– Press TCID or DIRS to move the cursor to the left or right.– Press DELETE/MUTE to erase characters.– Press and hold DELETE/MUTE to erase all characters.8. Press MENU/SELECT to store your new directory entry. The name and the telephone number appear. To change them later, see page 25.NOTE: The first letter of every word is capitalized. The remaining letters in a word start as lower case letters shown in the chart below.Spcfsu!Cspxo`FOUFS!OBNF999.994.3556SPCFSU!CSPXO
Directory23Review directoryTo review directory entries1. Press DIRS when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries.-OR-You can also show the first entry in the directory by pressing MENU/SELECT when in idle mode, then press TCID or DIRS to scroll to >DIRECTORY, then press MENU/SELECT twice.2. Press TCID or DIRS to browse through the directory. Entries appear alphabetically by the first letter in the name.NOTE: If the telephone number in the directory exceeds 15 digits, <* appears in front of the telephone number. Press * to move towards the end of the telephone number or press # to move towards the beginning of the telephone number.
Directory24Search directoryTo search by name1. Press DIRS in idle mode to show the first listing in the directory. DIRECTORY EMPTY appears if there are no directory entries.2. When a name entry appears, press the dial pad keys (2-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory that begins with that letter.3. To see other names that start with the letters on the same dial pad key, keep pressing the key. The names appear in alphabetical order.For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:If you press 5 (JKL) once, you will see Jennifer.If you press 5 (JKL) twice, you will see Jessie. If you press 5 (JKL) three times, you will see Kevin. If you press 5 (JKL) four times, you will see Linda.If you press 5 (JKL) five times, you will see Jennifer again.NOTES:1. If there is no name matching the first letter of the key you press, the directory shows a name that matches the following letters of the key.2. If you press a key (2-9) and no name starts with the letters on that key, the directory shows the entry that matches the next letter in the directory.
Directory25To dial, delete or edit entriesTo dial, delete or edit a directory entry (name and number), the entry must be on the handset. Use the directory review or search (pages 23-24) to show an entry. Display dialTo dial a displayed number from the directory, press PHONE/FLASH or SPEAKER.To delete an entryWhen a directory entry appears, press DELETE/MUTE to delete the displayed entry from the directory. Once deleted, you cannot retrieve an entry.To edit an entryWhen a directory entry appears:1. Press MENU/SELECT to modify the entry. You are prompted to EDIT NUMBER. • Press the dial pad keys to add digits.• Press DELETE/MUTE to erase digits.• Press TCID or DIRS to move the cursor to the left or right.• Press and hold REDIAL/PAUSE to add a three-second pause, if desired.• Copy a number from redial by pressing REDIAL/PAUSE. Then press TCID or DIRS or press REDIAL/PAUSE repeatedly to locate the number to copy. Press MENU/SELECT to copy the number.2. Press MENU/SELECT. You will be prompted to EDIT NAME.• Press the dial pad keys to add characters (page 22).• Press DELETE/MUTE to erase characters.• Press TCID or DIRS to move the cursor to the left or right.3. Press MENU/SELECT to confirm.999.5:1.3116BoesfxFEJU!OVNCFS999.994.3556FEJU!OBNF999.994.3556BoezBoez`
Caller ID26About caller IDThis product supports caller ID services provided by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone company after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.Information about caller ID with call waitingCaller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call.It may be necessary to change your telephone service to use this feature. Contact your telephone company if:• You have both caller ID and call waiting, but as separate services (you may need to combine these services).• You have only caller ID service, or only call waiting service.• You don't subscribe to caller ID or call waiting services.There are fees for caller ID services. In addition, services may not be available in all areas.This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment. The time and date are sent by the telephone company along with the call information.The caller ID information may not be available for every incoming call. The callers may intentionally block their names and/or telephone numbers. To view call log entries with numbers between 16 and 23 digits, you must save the entry to the directory (see pages 21-22).NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.999.833.8813DISJTUJOF!TNJUI21;12 BN :036NEWMSG#
Caller ID27Caller ID operationMemory matchIf the incoming telephone number exactly matches a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.Missed (new) calls indicatorWhen a handset is in idle mode and has calls that have not been reviewed, its screen shows XX MISSED CALLS. All unreviewed entries are counted as missed calls. Each time you review a call log entry marked NEW, the number of missed calls decreases by one. If you do not want to review the missed calls one by one, but you still want to keep them in the caller ID history, you can press and hold OFF/CLEAR for four seconds when the handset is idle. All the entries in the caller ID history will be considered old (have been reviewed), and the missed calls counter shows 0.NOTE: The number shown by your caller ID is in the format sent by the phone company. The phone company usually delivers ten-digit phone numbers (area code plus phone number). If the telephone number of the caller does not exactly match a number in your directory, the name appears as it is delivered by the phone company. For example, if the phone company includes the area code and the directory number does not, the name appears as delivered by the phone company.999.833.8813DISJTUJOF!TNJUI21;12 BN :036NEWMSG#7!NJTTFE!DBMMT!IBOETFU!2999.994.3556Spcfsu!Cspxo
Caller ID28Caller ID historyHow the caller ID history (call log) worksThe telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID history.Review the caller ID history to find out who called, to easily return the call, or to copy the caller’s name and number into your directory.XX MISSED CALL(S) will appear if there are new call log entries (including missed and unreviewed calls). CALL LOG EMPTY appears if there are no records in the call log.NOTES: 1. Only one handset can review the caller ID history at a time. If another handset attempts to enter the directory or caller ID history, it shows NOT AVAILABLE AT THIS TIME.2. Each entry may have up to 24 digits for the phone number and 15 characters for the name.999.833.8813DISJTUJOF!TNJUI21;12 BN :036NEWMSG#999.833.8813DISJTUJOF!TNJUI21;12BN :036NEWCaller’s nameCaller’s numberAppears when the call is missed and un-reviewedDate of callTime of callMSG#
Caller ID29Caller ID historyTo review the caller ID history1. When a handset is in idle mode, press TCID to review the caller ID history in reverse chronological order starting with the most recent call.-OR-You can also review the caller ID history by pressing MENU/SELECT, then press TCID or DIRS to scroll to >CALL LOG, then press MENU/SELECT twice to REVIEW.2. Press TCID or DIRS to scroll through the list as shown on the right.3. Press OFF/CLEAR to exit the caller ID history.You will hear a double beep when the list reaches the beginning or end of the call log.Make a call log entry ready to dialAlthough the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from and store in the call log. While reviewing the call log, press # repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.When the number is shown in the correct format for dialing, press PHONE/FLASH or SPEAKER to call the number.7!NJTTFE!DBMMT!IBOETFU!2999.994.3556Spcfsu!Cspxo911.333.4222Dibsmjf!KpiotpoTCID994.35562.994.3556999.994.35562.999.994.3556994.35562.994.3556999.994.35562.999.994.3556Press #Press 1
Caller ID30Caller ID historyDial a call log entry1. When in the call log, press TCID or DIRS to browse.2. Press PHONE/FLASH or SPEAKER to dial the entry.Delete entries• Press DELETE/MUTE to delete the shown entry from the caller ID history.• When an entry from the caller ID history is shown, press and hold DELETE/MUTE to delete all entries from the caller ID history. When the screen shows DELETE ALL CALLS? press MENU/SELECT to clear the caller ID history of all entries, or press OFF/CLEAR to exit and leave all entries in the caller ID history intact.
Caller ID31Caller ID HistorySave a call log entry to the directory1. When in the call log, press TCID or DIRS to browse.2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.3. Use the dialing keys to edit the number.• Press MUTE/DELETE to backspace and erase a digit.• Press and hold MUTE/DELETE to erase the entire entry.• Press TCID to move the cursor to the left or DIRS to the right.• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).• Copy a number from the redial list by pressing REDIAL/PAUSE and then TCID, DIRS or REDIAL/PAUSE to select a number. Press MENU/SELECT to copy the number.4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.• Use the dialing keys (see page 22) to edit the name using the same method as explained in step 3 above. Press # to insert a space.5. Press MENU/SELECT when done and the handset shows SAVED.• If the entry is already saved in the directory, the handset shows ALREADY SAVED. If there is no caller ID information, the handset shows UNABLE TO SAVE.NOTES: 1. You may need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers may appear with an area code that may not be required for local calls, or without a 1 that may be needed for long distance calls (see page 29).2. If neither the name nor number is provided, UNABLE TO SAVE appears.
Caller ID32Reasons for missing caller ID informationThere are also occasions when other information or no information shows for various reasons:On-screen messageReasonQSJWBUF!OVNCFS The caller prefers not to show the phone number.QSJWBUF!OBNF The caller prefers not to show the name.QSJWBUF!DBMMFS The caller prefers not to show the phone number and the name.VOLOPXO!OVNCFS Your local telephone company cannot determine the caller's number.VOLOPXO!OBNF Your local telephone company cannot determine the caller's name.VOLOPXO!DBMMFS Your local telephone company cannot determine the caller's name and telephone number. Calls from other countries may also generate this message.
Appendix A33Alert tones and lightsScreen iconsHandset alert tonesLightsTwo short beeps You are pressing the TCID or DIRS keys when the volume is already at its highest or lowest setting.Four short beeps Low battery warning.Two beeps Out of range while the handset is on a call.Three rising tones The telephone has completed the command successfully.Battery status - battery is charging (animated display).Battery status - low battery (flashing); place handset in telephone base to recharge.SPEAKERPHONE - the speakerphone is in use.Ringer off - the handset ringer is turned off.NEW VOICEMAIL - new voicemail received from the local telephone company.NEW Missed and unreviewed calls.MUTE Microphone is muted.VOICEMAILFlashes when you have new voicemail. Voicemail service is offered by your local telephone company. IN USEOn when the handset is in use. Flashes quickly when there is an incoming call. CHARGEOn when the handset is charging in the telephone base.Lighted displayLighted dial padOFX21;32BNSPEAKEROn when the speakerphone is on.NVUF 12013
Appendix B34Handset display screen messagesScreen display messagesBMSFBEZ!TBWFE The telephone number you have entered is already stored in the directory.DBMM!MPH!FNQUZ You are accessing an empty caller ID history.DIBSHJOH A handset with a low battery has been placed in the telephone base.EJSFDUPSZ!FNQUZ There are no directory entries.FOEFE You have just ended a call.MJTU!GVMM The directory is full. No new entries can be saved unless some current entries are deleted.MPX!CBUUFSZ The battery needs to be charged.NJDSPQIPOF!PO Mute has just been turned off so your voice will be heard by the other party.NVUFE The microphone is muted.OFX!WPJDFNBJM! There are new voicemail messages.OP!MJOF There is no telephone line connected.OP!TJHOBM-!DBMM!FOEFEThe handset is out of range while on a call.++!QBHJOH!++ The telephone base is paging handset.QIPOF The handset is in use.QMBDF!JO!DIBSHFSThe battery is very low. The handset should be placed in the telephone base.SJOHFS!NVUF The ringer is muted temporarily during an incoming call. TBWFE The entry in caller ID history is saved to the directory successfully.TFBSDIJOHGPS!CBTFThe handset has lost communication with the telephone base.TQFBLFS The handset speakerphone is in use.
Appendix B35VOBCMF!UP!TBWF You are trying to save an entry with no name and number from the caller ID history.YY!NJTTFE!DBMMT There are new calls in the caller ID history.
Appendix C36TroubleshootingIf you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My phone doesn’t work at all.• Make sure the power cord is securely plugged in.• Make sure that the battery connector is securely plugged into the cordless handset.• Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.• Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.• If the battery is depleted, it may take approximately four minutes to charge the handset before it can resume display on the screen.• Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.• You may need to purchase a new battery. Please refer to Battery installation & charging, page 6, in this user’s manual.I cannot get a dial tone.• First try all the suggestions above.• Move the cordless handset closer to the telephone base. You might have moved out of range.• If the previous suggestions don’t work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone company.• Your line cord might be malfunctioning. Try installing a new line cord.
Appendix C37TroubleshootingI cannot dial out. • First try all the suggestions above.• Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.• Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).My cordless handset isn’t performing normally.• Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.• Move the cordless handset closer to the telephone base. You might have moved out of range.• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.• Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.
Appendix C38Troubleshooting• Ensure that the telephone base is powered up.• Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to resynchronize.• Move the cordless handset closer to the telephone base. You might have moved out of range.• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.• Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.The batteries will not hold a charge.• If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to The charge light is off in this Troubleshooting guide.• Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.• If the battery is depleted, it may take approximately four minutes to charge the handset before it can resume display on the screen.• You may need to purchase a new battery. Please refer to Battery installation & charging, page 6, in this user’s manual.SEARCHING FOR BASE appears on my cordless handset.
Appendix C39Troubleshooting• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack (see page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.• You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.• Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.• Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.• If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn't solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.• Relocate your phone to a higher location. The phone will likely have better reception when installed in a high area.• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).I get noise, static, or weak signals even when I’m near the telephone base.
Appendix C40TroubleshootingI experience poor sound quality when using the speakerphone. • For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up. I hear other calls while using my phone.• Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company.My cordless handset does not ring when I receive a call.• Make sure that the ringer is not turned off. Refer to Ringer volume on page 9 in this user’s manual.• Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in.• The cordless handset may be too far from the telephone base.• Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.• You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.• The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).
Appendix C41Troubleshooting• Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply).• Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.• Re-install the battery, and place the cordless handset in the telephone base. Wait for the cordless handset to re-establish its connection with the telephone base. Allow up to one minute for this to take place. • Your line cord might be malfunctioning. Try installing a new line cord.• Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.• Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn't solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.My calls cut in and out while I’m using my cordless handset.
Appendix C42Troubleshooting• Relocate your telephone base to a higher location. The phone will have better reception when installed in a high area.• If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).The charge light is off.• Make sure the power and line cords are plugged in correctly and securely.• Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.• Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.My caller ID isn’t working.• Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your phone.• Your caller must be calling from an area that supports caller ID.• Both you and your caller’s telephone companies must use caller ID compatible equipment.• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack (see page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix C43TroubleshootingCommon cure for electronic equipment.If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not seem to respond, do the following (in the order listed):• Disconnect the power to the telephone base.• Disconnect the cordless handset battery, and spare battery, if applicable.• Wait a few minutes.• Connect power to the telephone base.• Re-install the battery, and place the cordless handset into the telephone base.• Wait for the cordless handset to re-establish its connection with the telephone base. Allow up to one minute for this to take place.
Appendix D44MaintenanceTaking care of your telephone• Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.• Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.Avoid water• Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.Electrical storms• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.Cleaning your telephone• Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.• Do not use excess water or cleaning solvents of any kind.Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the telephone out by the unplugged cords.
Appendix E45Important safety informationThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Safety information• Read and understand all instructions in the user’s manual. Observe all markings on the product.• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.• Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where the gas is leaking. If this product is a cordless model, make sure the telephone base is also away from the area.• Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.• Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.• If this product does not operate normally, see the Troubleshooting section on pages 36-43 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty on pages 50-52. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.• Replace batteries only as described in your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.• This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/cabinet outlet. Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.Especially about cordless telephones•Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.•Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
Appendix E46Important safety information•Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference. •Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.•Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries. Precautions for users of implanted cardiac pacemakersCardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:Pacemaker patientsShould keep wireless telephones at least six inches from the pacemaker.Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.Should use the wireless telephone at the ear opposite the pacemaker.WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.SAVE THESE INSTRUCTIONS
Appendix F47FCC part 68 and ACTAThis equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone company or a qualified installer.If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.If this product is equipped with a corded or cordless handset, it is hearing aid compatible.If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:Remain on the line and briefly explain the reason for the call before hanging up.Perform such activities in off-peak hours, such as early morning or late evening.
Appendix F48FCC part 68 and ACTAIndustry CanadaOperation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications.
Appendix G49FCC part 15This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. This Class B digital apparatus complies with Canadian ICES-003.
Appendix H50Limited warrantyThe AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.1. What does this limited warranty cover?The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?During the limited warranty period, the manufacturer’s authorized service representative will repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.3. How long is the limited warranty period?The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.4. What is not covered by this limited warranty?This limited warranty does not cover:• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or• PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
Appendix H51Limited warranty• PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or• PRODUCT returned without valid proof of purchase (see item 6 below); or• Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.5. How do you get warranty service?To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT controls and features may save you a service call.Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.6. What must you return with the PRODUCT to get warranty service? You must:• Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and• Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and• Provide your name, complete and correct mailing address, and telephone number.7. Other limitations
Appendix H52Limited warrantyThis warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please retain your original sales receipt as proof of purchase.
Appendix I53Technical specifications* Operating times varies depending on your actual use and the age of the battery.DECT 6.0 digital technologyThe AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions. Now calls can be taken in the basement, backyard and garage with exceptional sound quality. Telephone operating rangeThis cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office. Extended range and clarityThis telephone base comes with an antenna which gives much better clarity and covers a longer range than before.RF frequency band 1921.536 MHz — 1928.448 MHzChannels 5Operating temperature 32°F — 122°F0°C — 50°CTelephone base voltage(AC voltage, 60Hz)96 — 130 VrmsTelephone base voltage(AC adapter output)6VAC @300mAHandset voltage 2.4 — 3.2 VDCReplacement battery 2.4V 750mAHOperation Operating time*Talk time (handset) Up to eight hoursTalk time (speakerphone) Up to five hoursStandby Up to six days
54IndexAAnswering calls, 15Auto off, 16BBattery charging, 6Battery installation, 5CCall waiting, 17Caller ID (CID), 26add entries to phone directory, 31delete entries, 30dial entries, 30review entries, 29Chain dialing, 18Clear voicemail indication, 13Clock, 11DDay and time, 11Delete entries in the caller ID history, 30Delete redial entries, 16Dialing,from a record in the caller ID history, 30Directory, 20dial number, 25edit entries, 25name search, 24new entries, 21-22Display dial, 25DSL, 4EElapsed time, 15Ending calls, 15FFlash (switchhook flash), 17HHandset voicemail indicator, 13Handset,Key tone, 10Language, 11Locator, 19Quick reference guide, 1-2Ringer tone, 10Ringer volume, 9Screen display message, 34Settings, 9Speakerphone, 16Status icons, 33Temporary ringer silencing, 15Voicemail indicator, 12IImportant safety information, 45Incoming caller ID history, 29Incoming calls, answering, 15Installation,Battery, 5Telephone base, 3KKey tone, 10LLanguage, 11Last number redial, 16Lights, 33Limited warranty, 50-52MMaintenance, 44Making calls, 15Memory match, 27Missed calls indicator, 27Mute, 17
55NNames,enter into directory, 22search for, 24OOn-hook dialing, 15PPaging tone, 19QQuick reference guide, 1-2RReceiving calls, 15Recharging, 6Redial, 16Ringer silencing, 15Ringer tone options, 10Ringer volume,handset, 9SSafety information, 45Search by names, 24Speakerphone, 16TTechnical specifications, 53Telephone base installation, 3Telephone operating range, 53Temporary ringer silencing, 15Troubleshooting, 36-43VVisual message waiting indicator, 12Voicemail waiting indicator, 12Voicemail, 2, 12, 33Volume controls, 9, 17handset ringer, 9listening ringer, 17WWall-mount installation, 7Warranty, 50
www.telephones.att.com© 2009 Advanced American Telephones. All rights reserved.AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a AT&T Intellectual Property licensed to Advanced American Telephones,San Antonio, TX 78219. Printed in China. Issue 1 AT&T 01/09.91-002177-010-100

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