Cygnion HRCU10102 Cordless Phone User Manual Chapter7

Cygnion Corporation Cordless Phone Chapter7

CG2400 chapter 7

131 Chapter7Calls from the HandsetCall ManagementFrom your handset, you can call an external number, another handset or CyberGenie. You can also receive incoming calls from an external line or another handset, park a call (put it on hold in a way that another user can pick up the call), transfer a call to another user, or retrieve a parked call.Your CG 2400 system also provides ways of handling multiple calls:•Put a call on hold while you receive or place another call•Forward a call to another user•Set up conference calls.How Call Sessions WorkAny call activity is referred to as a call session. Call sessions can be tracked on the Call Progress window (see “Call Progress Control” on page94).Call sessions are also recorded in the call log (see “Call Log” on page101).Each handset operation involves one air channel. A single call session uses one or two air channels, depending on the nature of the call:•An external call (incoming or outgoing) uses a single channel.
CG 2400 User Guide132•A call from a handset to CyberGenie also uses a single air channel.•Calls between two handsets, however, use two air channels, one for each handset.Your CG 2400 system supports up to six simultaneous air channels for a maximum of three handset-to-handset sessions if there are no handset-to-CyberGenie calls or external calls at the same time.It also supports a maximum of two simultaneous handset-to-CyberGenie calls.Chapter 7: Calls from the Handset133 Outgoing and Incoming CallsYou can place or receive calls from your handset. All calls are either external (involving an outside line) or internal (handset to handset, or handset to CyberGenie).You can park a call (put it on hold so another user can retrieve it), retrieve a parked call, or transfer a call to another user.You can also send an unwanted call to a rejection message.Placing an External CallFor external calls, the handset works like a cellular phone; you pre-dial the phone number first, then activate the call. You have two ways of placing calls from the handset:•You can dial a number using the handset keypad.•You can use CyberGenie to place your call based on your spoken command, using the Call by Name feature. To use Call by Name, the contact name must already be set up in CyberGenie’s contacts list, and the speech recognition feature must be activated. (For more information, see “Contacts” on page106.)When requesting CyberGenie to dial a name from the contacts list, CyberGenie will dial whichever number you have listed as the default number for that contact unless you specify otherwise. (See “Adding and Updating Contact Records” on page107 for more information on setting a default number.)To place an external call with the keypad:1. Enter the number on the handset. The number will appear in the handset display. If you enter the number incorrectly, press to remove the number one digit at a time, then enter the number again.
CG 2400 User Guide1342. Press to send the call. You will hear a dial tone, then hear the number dialing.3. Press to end the call. The call’s duration will show for a few seconds before the handset display returns to idle mode.To place an external call with CyberGenie:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call? 2. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call. The call’s duration will show briefly before the handset display returns to idle.To specify a number other than the contact list default:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call?2. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the VOICE (SAY)KEYOPTION D ESCRIPTION[CONTACT NAME]CYBERGENIE LOOKS TO THE CONTACTS DATABASEVOICE (SAY)KEYOPTION D ESCRIPTIONYES 1CYBERGENIE WILL DIAL THE NUMBERNO2CYBERGENIE WILL TRY AGAINVOICE (SAY)KEYOPTION D ESCRIPTION[CONTACT N AME] AT [LOC ATION]CYBERGENIE LOOKS TO THE CONTACTS DATABASE FOR THE CONTACT’S WORK, HOME, OR CELL NUMBER BASED ON YOUR REQUESTChapter 7: Calls from the Handset135 match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call. The call’s duration will show briefly before the handset display returns to idle.Placing an Internal CallThe CG 2400 system supports up to 10 handsets. If additional handsets are subscribed to the base station and assigned to users, a user can dial another user with a handset directly.When a user record is set up, an extension number is assigned. (See “Setting up a New User” on page80.) When a handset is assigned to a user, the user’s name and extension number show on the handset display when no call activity is in progress on that handset.NOTE: Handsets areeasily assigned orunassigned for differentusers from the PC. Forprocedures, see“Assigning a Handset toa User” on page77.To place an internal call:Pre-dial the extension and press to send the call, or1. Press to activate the menu.2. Select >IntCall.3. Enter the user’s extension number.4. Press to end the call.To place an internal call using CyberGenie:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call?VOICE (SAY)KEYOPTION DESCRIPTIONYES 1CYBERGENIE WILL DIAL THE NUMBERNO2CYBERGENIE WILL TRY AGAINVOICE (SAY)KEYOPTION DESCRIPTION[USER NAME]CYBERGENIE LOOKS TO THE USER DATABASE
CG 2400 User Guide1362. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call.Receiving a CallWhen a call is received, the handset display identifies the caller, and whether it is internal or from an outside line. If your phone line has caller ID, the handset displays available caller ID information for external lines. If the caller has ID blocking, the handset will display Blocked.When a user does not answer an incoming call, CyberGenie routes the incoming call depending on how the CyberGenie@Work software is configured. For more information, see “Setting Call Routing” on page70.The user is notified of incoming calls either through a ring, or, if the ring is disabled, by a flashing indicator light on the handset and through the handset display.NOTE: You can set upcustom rings todistinguish between calltypes. For moreinformation, see“Changing the RingerSound” on page151.To receive a call:1. When alerted to an incoming call, press to receive the call. If you do not take the call, it will be routed to either the system inbox or your personal voicemail, based on the system’s call routing configuration.2. When finished with the call, press to end the call.VOICE (SAY)KEYOPTION D ESCRIPTIONYES 1CYBERGENIE WILL DIAL THE EXTENSIONNO2CYBERGENIE W ILL TRY AGAINChapter 7: Calls from the Handset137 Parking a CallCall parking allows you to place a call on “hold” in such a way that another user may pick it up.If the call remains parked for more than two minutes, CyberGenie pages the handset that parked the call. If the call continues to remain parked, or if the handset the call was parked from does not answer or is turned off, CyberGenie will route the call to the user’s forwarding destination. (For more information on routing, see “Setting Call Routing” on page70.)To park an external call:NOTE: Internal callscannot be parked.1. While the call is active, press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?Retrieving a Parked CallOnce a call is parked, any user can retrieve it.NOTE: You can onlyretrieve a parked call ifyour handset is in idlemode (no current callactivity).To retrieve a parked call:1. Press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONPARK THIS CAL L 6 5 CYBERGENIE PARKS THE CALL AND CONFIRMS THAT IT IS PARKEDVOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONRETRIEVE 6 4 RETRIEVE PARKED CALL WHEN A PARKED CALL IS WAITING
CG 2400 User Guide1383. If more than one call has been parked, also state the line number description (such as Line 1) that the call came in on. If no line number is stated, the call that has been parked the longest will be retrieved and CyberGenie will connect the call to your handset.Retrieving a Call from a Non-CyberGenie PhoneIf you have an analog phone connected to the same phone line as your CG 2400 system, there may be occasions where a call is answered with the analog phone but you or another user want to take the call on a CyberGenie handset.NOTE: This feature isonly available if thereare no parked callsalready in the systemand you do not haveanother call on hold.If the user configuration for that handset has been set to block outgoing calls on the requested line, the line cannot be picked up from that handset.To pick up a call originally answered by a non-CyberGenie phone:1. Press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?Transferring a Call to Another HandsetYou also have the option of transferring an active call to another handset user.There are two methods of transfer:VOICE (SAY)KEYOPTION D ESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION D ESCRIPTIONRETRIEVE 6 4 RETRIEVE CALL ORIGINALLY ANSWERED ON AN ANALOG PHONEChapter 7: Calls from the Handset139 Attended Transfer You stay on the line until the other party answers and you can notify the party that the call is being transferred.Blind Transfer The call is sent to a new destination and you disconnect before finding out whether the call was received by the handset user or sent to the user’s voicemail.To place an attended call transfer by speech command:1. While the call is active, press . CyberGenie responds: Who would you like to call?2. State the name of the user to whom the call will be transferred.3. When the user picks up the call, announce the caller, then press to complete the transfer and hang up.To place an attended call transfer keypad command:1. While the call is active, press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?3. When the user picks up the call, announce the call, then press to complete the transfer and hang up.To place a blind call transfer:Repeat the procedures above, but press as soon as the other handset starts to ring.VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEKEYOPTION DESCRIPTION 6 3 [PLUS USER EXTENTION]CYBERGENIE PARKS THE CALL AND DIALS THE INTERNAL USER
CG 2400 User Guide140Rejecting a CallCall rejection lets you disconnect an unsolicited external call. When a caller is routed to call rejection, CyberGenie plays a message before disconnecting the call.NOTE: Calls can alsobe rejected from theCall Progress window.See “Rejecting a Call”on page99.For information on recording a rejection message, see “Recording a Rejection Message” on page63 or “Changing the Rejection Message” on page128.To reject a call:1. Press . CyberGenie responds: Who would you like to call?2. When CyberGenie responds:VOICE (SAY)KEYOPTION D ESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION D ESCRIPTIONREJECT THIS CALL 6 8 CYBERGENIE ROUTES THE CALL TO THE REJECTION MESSAGE. AFTER THE MESSAGE PLAYS, CYBERGENIE DISCONNECTS THE CALLChapter 7: Calls from the Handset141 Multiple CallsWith the CG 2400 system, you can handle multiple calls:•CyberGenie has its own call waiting feature that acts independently of your phone service call waiting.•You can put a call on temporary hold to dial another number.•You can conference a call between yourself and two external calls, an external call and another handset, or two more handsets.CyberGenie Call WaitingCyberGenie alerts you to an incoming call when you are on another call by playing a distinctive tone and displaying a message on the handset. You have the option of taking the call or allowing it to ring through to your voicemail or other call forwarding setting, depending on how your call routing is set up. (For more information, see “Setting Call Routing” on page70.)To accept the waiting call1. When CyberGenie signals that a call is waiting, press the key. 2. CyberGenie connects the new call and places the active call on hold.Putting a Call on HoldWhen you press the key while connected with a caller, the caller is placed on temporary hold until you tell CyberGenie what you want to do with the call. You can place a call on hold while you speak with another caller or give a command to CyberGenie.
CG 2400 User Guide142NOTE: Hold is differentfrom call parking (see“Parking a Call” onpage137). Call parkinglets another user takethe call. Hold istemporary; the callautomatically returns toactive if no actions aretaken with twominutes.When you have two simultaneous calls, the handset displays the caller information (number, name, or caller ID). The top line displays the current caller. The flashing text on the bottom line displays the caller on hold.To place a call on hold:1. Place the current call on hold by pressing on the handset. CyberGenie responds: Who would you like to call?2. To switch between the active call and the call on hold, press , then:3. To disconnect the active call, press , then:NOTE: You cannottransfer an externalcaller to anotherexternal number.4. To transfer the call to another user, press , then:5. Press while the call is ringing to hang up and transfer the call, or wait for the called party to answer and then press .Conferencing CallsWith conference calling, you can connect three parties. Three-way calls can be established between internal users and between parties through external phone lines using CyberGenie. VOICE (SAY)KEYOPTION D ESCRIPTION[NAME TO C ALL]CYBERGENIE WILL PLACE THE SECOND CALLVOICE (SAY)KEYOPTION D ESCRIPTIONSWITCH C ALLS 6 3 CYBERGENIE WILL SWITCH YOU TO THE CALL ON HOLDVOICE (SAY)KEYOPTION D ESCRIPTIONHANG UP 6 4 CYBERGENIE WILL DISCONNECT THE ACTIVE CALL, AND THE SECOND CALL WILL BECOME ACTIVEVOICE (SAY)KEYOPTION D ESCRIPTION[USER NAME]CYBERGENIE WILL TRANSFER THE CALL TO THE USER NAMEChapter 7: Calls from the Handset143 There are two ways to make a conference call from the handset:Using CyberGenie To use CyberGenie for setting up a conference call, both parties to be conferenced must be set up in the contacts list and activated for speech recognition. For more information, see “Adding and Updating Contact Records” on page107. Manually setting upa conference callIf the initiator of a conference call disconnects the call, then all external callers involved in the conference call are disconnected.Conference calls can also be set up through the Call Progress window. For more information, see “Conferencing a Call” on page98.To make a conference call using CyberGenie:1. Press . CyberGenie responds: Who would you like to call?2. When CyberGenie responds:3. CyberGenie will ask: Who is the first party you would like me to call?4. Once you are connected, tell the party that you are setting up a conference call, and press to place the first party on hold and access CyberGenie again.5. CyberGenie responds: Who is the second party you would like me to call?VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONSET UP A CONFERENCE6 5 START CONFERENCE PROCEDUREVOICE (SAY)KEYOPTION DESCRIPTION[FIRST PARTY’S NAME]CYBERGENIE WILL DIAL THE NUMBER
CG 2400 User Guide144NOTE : If you press while setting up aconference call, theconference call isdisconnected.If all internal callersdisconnect, thenexternal callers aredisconnected.As long as one internalcaller is on the line,external calls willremain in theconference.6. Once connected, tell the second party that you are setting up a conference call, then press again. CyberGenie will ask you if you want to establish the conference:To retrieve a parked call while on hold or in a conference:1. If you are on hold or in a conference call, and wish to pick up a parked call, you must end any current call activity first.2. For procedures on retrieving a parked call, see “Retrieving a Parked Call” on page137.VOICE (SAY)KEYOPTION D ESCRIPTION[SECOND PARTY’S NAME]CYBERGENIE WILL DIAL THE NUMBERChapter 7: Calls from the Handset145 Calls from the Handset Calls from the Handset PhonebookPhonebookThe CG 2400 system provides a way for you to download your most frequently referenced numbers from CyberGenie into your handset. NOTE: Whiledownloading thephonebook, you cannotuse the handset unlessyou interrupt thedownload by pressingthe key.Downloaded information can contain up to 100 names with one number—the default number—for each name. The downloaded information cannot be edited from the handset, only viewed or deleted. Deleting the phonebook from the handset does not affect the contact records on the PC.Downloading the Phonebook to Your HandsetOnly contacts that have been flagged for downloading will be downloaded when the process is initiated. For information on how to prepare the contact list for downloading, see “Adding and Updating Contact Records” on page107.NOTE: When youdownload thephonebook, pre-existing data is erased.If the download isinterrupted by pressing, by the handsetgoing out of range, orby low batteries, youmust download again.To download the phonebook to your handset:1. Press to access the menu.2. Select >PhoneBook>Download. The download process will run automatically.3. To stop the download at any time, press .To check the handset phonebook status:1. Press to access the menu.2. Select >PhoneBook>Status. One of two messages will display:Empty, meaning there is currently no phonebook downloaded.
CG 2400 User Guide146Whether or not the download was completed successfully, and the date and time of the most recent download.To remove the phonebook from your handset:1. Press to access the menu.2. Select >PhoneBook>DeleteAll.3. Press to confirm the deletion.Placing a Call Using the PhonebookNumbers that have been downloaded can be dialed from the handset by entering the contact name.To place a call from the phonebook:1. Press to access the menu.2. Select >Phonebook>CallName.3. There are three ways you can access the name of the person to call:•Use to scroll through the list of available names, or•Enter the first letter of the contact name, then use to scroll through the list of available names. Press to display and verify the number, or•Press the corresponding key on the keypad for each letter. Press once for the first letter on the key, twice for the second, and three times for the third. (See “Entering Non-Numeric Symbols from the Handset Keypad” on page175 for a full table of symbols available from the keypad.)4. When the desired contact name displays, press to place the call.Chapter 7: Calls from the Handset147 Viewing and Using Call InformationFrom the handset, you can view information on calls that have been made from that handset. You can access:•The most recently called numbers (up to 10). A called number is stored only once.•The duration of the last call.•Total duration of calls.To view all calls recently placed:1. Press to access the menu.2. Select >Information>LastDialed and press .3. The number will display.4. Use to scroll through the list of numbers.5. To redial any number, press again while the number is displayed.To view the most recent call’s duration:1. Press to access the menu.2. Select >Information>LastCall and press .3. The duration will display.To view the total duration of all calls made:1. Press to access the menu.2. Select >Information>TotalCalls and press .
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131 Chapter7Calls from the HandsetCall ManagementFrom your handset, you can call an external number, another handset or CyberGenie. You can also receive incoming calls from an external line or another handset, park a call (put it on hold in a way that another user can pick up the call), transfer a call to another user, or retrieve a parked call.Your CG 2400 system also provides ways of handling multiple calls:•Put a call on hold while you receive or place another call•Forward a call to another user•Set up conference calls.How Call Sessions WorkAny call activity is referred to as a call session. Call sessions can be tracked on the Call Progress window (see “Call Progress Control” on page94).Call sessions are also recorded in the call log (see “Call Log” on page101).Each handset operation involves one air channel. A single call session uses one or two air channels, depending on the nature of the call:•An external call (incoming or outgoing) uses a single channel.
CG 2400 User Guide132•A call from a handset to CyberGenie also uses a single air channel.•Calls between two handsets, however, use two air channels, one for each handset.Your CG 2400 system supports up to six simultaneous air channels for a maximum of three handset-to-handset sessions if there are no handset-to-CyberGenie calls or external calls at the same time.It also supports a maximum of two simultaneous handset-to-CyberGenie calls.Chapter 7: Calls from the Handset133 Outgoing and Incoming CallsYou can place or receive calls from your handset. All calls are either external (involving an outside line) or internal (handset to handset, or handset to CyberGenie).You can park a call (put it on hold so another user can retrieve it), retrieve a parked call, or transfer a call to another user.You can also send an unwanted call to a rejection message.Placing an External CallFor external calls, the handset works like a cellular phone; you pre-dial the phone number first, then activate the call. You have two ways of placing calls from the handset:•You can dial a number using the handset keypad.•You can use CyberGenie to place your call based on your spoken command, using the Call by Name feature. To use Call by Name, the contact name must already be set up in CyberGenie’s contacts list, and the speech recognition feature must be activated. (For more information, see “Contacts” on page106.)When requesting CyberGenie to dial a name from the contacts list, CyberGenie will dial whichever number you have listed as the default number for that contact unless you specify otherwise. (See “Adding and Updating Contact Records” on page107 for more information on setting a default number.)To place an external call with the keypad:1. Enter the number on the handset. The number will appear in the handset display. If you enter the number incorrectly, press to remove the number one digit at a time, then enter the number again.
CG 2400 User Guide1342. Press to send the call. You will hear a dial tone, then hear the number dialing.3. Press to end the call. The call’s duration will show for a few seconds before the handset display returns to idle mode.To place an external call with CyberGenie:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call? 2. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call. The call’s duration will show briefly before the handset display returns to idle.To specify a number other than the contact list default:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call?2. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the VOICE (SAY)KEYOPTION D ESCRIPTION[CONTACT NAME]CYBERGENIE LOOKS TO THE CONTACTS DATABASEVOICE (SAY)KEYOPTION D ESCRIPTIONYES 1CYBERGENIE WILL DIAL THE NUMBERNO2CYBERGENIE WILL TRY AGAINVOICE (SAY)KEYOPTION D ESCRIPTION[CONTACT N AME] AT [LOC ATION]CYBERGENIE LOOKS TO THE CONTACTS DATABASE FOR THE CONTACT’S WORK, HOME, OR CELL NUMBER BASED ON YOUR REQUESTChapter 7: Calls from the Handset135 match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call. The call’s duration will show briefly before the handset display returns to idle.Placing an Internal CallThe CG 2400 system supports up to 10 handsets. If additional handsets are subscribed to the base station and assigned to users, a user can dial another user with a handset directly.When a user record is set up, an extension number is assigned. (See “Setting up a New User” on page80.) When a handset is assigned to a user, the user’s name and extension number show on the handset display when no call activity is in progress on that handset.NOTE: Handsets areeasily assigned orunassigned for differentusers from the PC. Forprocedures, see“Assigning a Handset toa User” on page77.To place an internal call:Pre-dial the extension and press to send the call, or1. Press to activate the menu.2. Select >IntCall.3. Enter the user’s extension number.4. Press to end the call.To place an internal call using CyberGenie:1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call?VOICE (SAY)KEYOPTION DESCRIPTIONYES 1CYBERGENIE WILL DIAL THE NUMBERNO2CYBERGENIE WILL TRY AGAINVOICE (SAY)KEYOPTION DESCRIPTION[USER NAME]CYBERGENIE LOOKS TO THE USER DATABASE
CG 2400 User Guide1362. If CyberGenie is unsure whether it has made an exact match, it will repeat the name and ask for confirmation. (If CyberGenie is confident in the match, this step will be skipped.) If CyberGenie asks for a confirmation:3. Press to end the call.Receiving a CallWhen a call is received, the handset display identifies the caller, and whether it is internal or from an outside line. If your phone line has caller ID, the handset displays available caller ID information for external lines. If the caller has ID blocking, the handset will display Blocked.When a user does not answer an incoming call, CyberGenie routes the incoming call depending on how the CyberGenie@Work software is configured. For more information, see “Setting Call Routing” on page70.The user is notified of incoming calls either through a ring, or, if the ring is disabled, by a flashing indicator light on the handset and through the handset display.NOTE: You can set upcustom rings todistinguish between calltypes. For moreinformation, see“Changing the RingerSound” on page151.To receive a call:1. When alerted to an incoming call, press to receive the call. If you do not take the call, it will be routed to either the system inbox or your personal voicemail, based on the system’s call routing configuration.2. When finished with the call, press to end the call.VOICE (SAY)KEYOPTION D ESCRIPTIONYES 1CYBERGENIE WILL DIAL THE EXTENSIONNO2CYBERGENIE W ILL TRY AGAINChapter 7: Calls from the Handset137 Parking a CallCall parking allows you to place a call on “hold” in such a way that another user may pick it up.If the call remains parked for more than two minutes, CyberGenie pages the handset that parked the call. If the call continues to remain parked, or if the handset the call was parked from does not answer or is turned off, CyberGenie will route the call to the user’s forwarding destination. (For more information on routing, see “Setting Call Routing” on page70.)To park an external call:NOTE: Internal callscannot be parked.1. While the call is active, press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?Retrieving a Parked CallOnce a call is parked, any user can retrieve it.NOTE: You can onlyretrieve a parked call ifyour handset is in idlemode (no current callactivity).To retrieve a parked call:1. Press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONPARK THIS CAL L 6 5 CYBERGENIE PARKS THE CALL AND CONFIRMS THAT IT IS PARKEDVOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONRETRIEVE 6 4 RETRIEVE PARKED CALL WHEN A PARKED CALL IS WAITING
CG 2400 User Guide1383. If more than one call has been parked, also state the line number description (such as Line 1) that the call came in on. If no line number is stated, the call that has been parked the longest will be retrieved and CyberGenie will connect the call to your handset.Retrieving a Call from a Non-CyberGenie PhoneIf you have an analog phone connected to the same phone line as your CG 2400 system, there may be occasions where a call is answered with the analog phone but you or another user want to take the call on a CyberGenie handset.NOTE: This feature isonly available if thereare no parked callsalready in the systemand you do not haveanother call on hold.If the user configuration for that handset has been set to block outgoing calls on the requested line, the line cannot be picked up from that handset.To pick up a call originally answered by a non-CyberGenie phone:1. Press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?Transferring a Call to Another HandsetYou also have the option of transferring an active call to another handset user.There are two methods of transfer:VOICE (SAY)KEYOPTION D ESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION D ESCRIPTIONRETRIEVE 6 4 RETRIEVE CALL ORIGINALLY ANSWERED ON AN ANALOG PHONEChapter 7: Calls from the Handset139 Attended Transfer You stay on the line until the other party answers and you can notify the party that the call is being transferred.Blind Transfer The call is sent to a new destination and you disconnect before finding out whether the call was received by the handset user or sent to the user’s voicemail.To place an attended call transfer by speech command:1. While the call is active, press . CyberGenie responds: Who would you like to call?2. State the name of the user to whom the call will be transferred.3. When the user picks up the call, announce the caller, then press to complete the transfer and hang up.To place an attended call transfer keypad command:1. While the call is active, press . CyberGenie responds: Who would you like to call?2. CyberGenie responds: Yes, <your name>?3. When the user picks up the call, announce the call, then press to complete the transfer and hang up.To place a blind call transfer:Repeat the procedures above, but press as soon as the other handset starts to ring.VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEKEYOPTION DESCRIPTION 6 3 [PLUS USER EXTENTION]CYBERGENIE PARKS THE CALL AND DIALS THE INTERNAL USER
CG 2400 User Guide140Rejecting a CallCall rejection lets you disconnect an unsolicited external call. When a caller is routed to call rejection, CyberGenie plays a message before disconnecting the call.NOTE: Calls can alsobe rejected from theCall Progress window.See “Rejecting a Call”on page99.For information on recording a rejection message, see “Recording a Rejection Message” on page63 or “Changing the Rejection Message” on page128.To reject a call:1. Press . CyberGenie responds: Who would you like to call?2. When CyberGenie responds:VOICE (SAY)KEYOPTION D ESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION D ESCRIPTIONREJECT THIS CALL 6 8 CYBERGENIE ROUTES THE CALL TO THE REJECTION MESSAGE. AFTER THE MESSAGE PLAYS, CYBERGENIE DISCONNECTS THE CALLChapter 7: Calls from the Handset141 Multiple CallsWith the CG 2400 system, you can handle multiple calls:•CyberGenie has its own call waiting feature that acts independently of your phone service call waiting.•You can put a call on temporary hold to dial another number.•You can conference a call between yourself and two external calls, an external call and another handset, or two more handsets.CyberGenie Call WaitingCyberGenie alerts you to an incoming call when you are on another call by playing a distinctive tone and displaying a message on the handset. You have the option of taking the call or allowing it to ring through to your voicemail or other call forwarding setting, depending on how your call routing is set up. (For more information, see “Setting Call Routing” on page70.)To accept the waiting call1. When CyberGenie signals that a call is waiting, press the key. 2. CyberGenie connects the new call and places the active call on hold.Putting a Call on HoldWhen you press the key while connected with a caller, the caller is placed on temporary hold until you tell CyberGenie what you want to do with the call. You can place a call on hold while you speak with another caller or give a command to CyberGenie.
CG 2400 User Guide142NOTE: Hold is differentfrom call parking (see“Parking a Call” onpage137). Call parkinglets another user takethe call. Hold istemporary; the callautomatically returns toactive if no actions aretaken with twominutes.When you have two simultaneous calls, the handset displays the caller information (number, name, or caller ID). The top line displays the current caller. The flashing text on the bottom line displays the caller on hold.To place a call on hold:1. Place the current call on hold by pressing on the handset. CyberGenie responds: Who would you like to call?2. To switch between the active call and the call on hold, press , then:3. To disconnect the active call, press , then:NOTE: You cannottransfer an externalcaller to anotherexternal number.4. To transfer the call to another user, press , then:5. Press while the call is ringing to hang up and transfer the call, or wait for the called party to answer and then press .Conferencing CallsWith conference calling, you can connect three parties. Three-way calls can be established between internal users and between parties through external phone lines using CyberGenie. VOICE (SAY)KEYOPTION D ESCRIPTION[NAME TO C ALL]CYBERGENIE WILL PLACE THE SECOND CALLVOICE (SAY)KEYOPTION D ESCRIPTIONSWITCH C ALLS 6 3 CYBERGENIE WILL SWITCH YOU TO THE CALL ON HOLDVOICE (SAY)KEYOPTION D ESCRIPTIONHANG UP 6 4 CYBERGENIE WILL DISCONNECT THE ACTIVE CALL, AND THE SECOND CALL WILL BECOME ACTIVEVOICE (SAY)KEYOPTION D ESCRIPTION[USER NAME]CYBERGENIE WILL TRANSFER THE CALL TO THE USER NAMEChapter 7: Calls from the Handset143 There are two ways to make a conference call from the handset:Using CyberGenie To use CyberGenie for setting up a conference call, both parties to be conferenced must be set up in the contacts list and activated for speech recognition. For more information, see “Adding and Updating Contact Records” on page107. Manually setting upa conference callIf the initiator of a conference call disconnects the call, then all external callers involved in the conference call are disconnected.Conference calls can also be set up through the Call Progress window. For more information, see “Conferencing a Call” on page98.To make a conference call using CyberGenie:1. Press . CyberGenie responds: Who would you like to call?2. When CyberGenie responds:3. CyberGenie will ask: Who is the first party you would like me to call?4. Once you are connected, tell the party that you are setting up a conference call, and press to place the first party on hold and access CyberGenie again.5. CyberGenie responds: Who is the second party you would like me to call?VOICE (SAY)KEYOPTION DESCRIPTIONCYBERGENIE ACCESS CYBERGENIEVOICE (SAY)KEYOPTION DESCRIPTIONSET UP A CONFERENCE6 5 START CONFERENCE PROCEDUREVOICE (SAY)KEYOPTION DESCRIPTION[FIRST PARTY’S NAME]CYBERGENIE WILL DIAL THE NUMBER
CG 2400 User Guide144NOTE : If you press while setting up aconference call, theconference call isdisconnected.If all internal callersdisconnect, thenexternal callers aredisconnected.As long as one internalcaller is on the line,external calls willremain in theconference.6. Once connected, tell the second party that you are setting up a conference call, then press again. CyberGenie will ask you if you want to establish the conference:To retrieve a parked call while on hold or in a conference:1. If you are on hold or in a conference call, and wish to pick up a parked call, you must end any current call activity first.2. For procedures on retrieving a parked call, see “Retrieving a Parked Call” on page137.VOICE (SAY)KEYOPTION D ESCRIPTION[SECOND PARTY’S NAME]CYBERGENIE WILL DIAL THE NUMBERChapter 7: Calls from the Handset145 Calls from the Handset Calls from the Handset PhonebookPhonebookThe CG 2400 system provides a way for you to download your most frequently referenced numbers from CyberGenie into your handset. NOTE: Whiledownloading thephonebook, you cannotuse the handset unlessyou interrupt thedownload by pressingthe key.Downloaded information can contain up to 100 names with one number—the default number—for each name. The downloaded information cannot be edited from the handset, only viewed or deleted. Deleting the phonebook from the handset does not affect the contact records on the PC.Downloading the Phonebook to Your HandsetOnly contacts that have been flagged for downloading will be downloaded when the process is initiated. For information on how to prepare the contact list for downloading, see “Adding and Updating Contact Records” on page107.NOTE: When youdownload thephonebook, pre-existing data is erased.If the download isinterrupted by pressing, by the handsetgoing out of range, orby low batteries, youmust download again.To download the phonebook to your handset:1. Press to access the menu.2. Select >PhoneBook>Download. The download process will run automatically.3. To stop the download at any time, press .To check the handset phonebook status:1. Press to access the menu.2. Select >PhoneBook>Status. One of two messages will display:Empty, meaning there is currently no phonebook downloaded.
CG 2400 User Guide146Whether or not the download was completed successfully, and the date and time of the most recent download.To remove the phonebook from your handset:1. Press to access the menu.2. Select >PhoneBook>DeleteAll.3. Press to confirm the deletion.Placing a Call Using the PhonebookNumbers that have been downloaded can be dialed from the handset by entering the contact name.To place a call from the phonebook:1. Press to access the menu.2. Select >Phonebook>CallName.3. There are three ways you can access the name of the person to call:•Use to scroll through the list of available names, or•Enter the first letter of the contact name, then use to scroll through the list of available names. Press to display and verify the number, or•Press the corresponding key on the keypad for each letter. Press once for the first letter on the key, twice for the second, and three times for the third. (See “Entering Non-Numeric Symbols from the Handset Keypad” on page175 for a full table of symbols available from the keypad.)4. When the desired contact name displays, press to place the call.Chapter 7: Calls from the Handset147 Viewing and Using Call InformationFrom the handset, you can view information on calls that have been made from that handset. You can access:•The most recently called numbers (up to 10). A called number is stored only once.•The duration of the last call.•Total duration of calls.To view all calls recently placed:1. Press to access the menu.2. Select >Information>LastDialed and press .3. The number will display.4. Use to scroll through the list of numbers.5. To redial any number, press again while the number is displayed.To view the most recent call’s duration:1. Press to access the menu.2. Select >Information>LastCall and press .3. The duration will display.To view the total duration of all calls made:1. Press to access the menu.2. Select >Information>TotalCalls and press .
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