Cygnion HRCU10102 Cordless Phone User Manual Chapter3

Cygnion Corporation Cordless Phone Chapter3

CG2400 chapter 3

37 Chapter3The User InterfaceThe Three InterfacesAn interface is a way of interacting with a system.In the CG 2400 system, you have three basic user interfaces:Handset UserInterface (HUI)The interface you use when you access features and functions by pressing keys on the handset keypad, or by using the menus on the handset display.Speech UserInterface (SUI)When you “talk” to CyberGenie to access your mail, place calls, or change your outgoing messages (incoming call greetings and voicemail greetings), you are using the speech user interface.Graphical UserInterface (GUI)The software application, CyberGenie@Work, from which you can set up and configure your system, add users and handsets, update your contacts list, monitor calls, place calls, and more. The GUI includes online help.NOTE: When using thehandset, you cannotcombine speech andhandset commands. Ifyou start using speechcommands during aprocedure, then switchto keystrokes on thekeypad, the speechinterface becomesinactive until thecurrent call activity isended.
CG 2400 User Guide38Handset User InterfaceThe handset has keys on the keypad that perform specific functions. There are also menu options you can view on the handset display and select by pressing keys.Many of the features available can be accessed either from the keypad or by using speech commands with CyberGenie.Modes of OperationHandsets can be used with the system in either of two modes:Full function mode When the CG 2400 system is working with an active PC, it is in full function mode.Standalone mode If the PC is turned off or the USB cable is unplugged, the CG 2400 can run in standalone mode, which lets you place and receive external calls but does not provide CyberGenie functions.Handset KeysPress to start a CyberGenie session.Press to answer a call or place a predialed call.Press and hold to turn the phone on or off, or end a call. While using the handset display menu, press to return to previous menu option.Press to activate and navigate the handset menus, or to change case when entering text.Press to delete the last character entered on the display. When in a menu, press to return to idle display. When a call is active, press to mute the handset microphone.Press to switch between call-waiting calls on the same line (if this feature is available from your phone service), or answer an incoming call while the handset menu is active.
Chapter 3: The User Interface39 Up and downvolumecontrol keys(located on the left side of the handset) Press to adjust the earpiece volume louder or quieter. While on the handset menu RingVolume option, press to adjust the ring signal volume. Indicator lightEarpieceVolume controlsYES / off-hookMenu / upHandset displayCyberGenie keyHeadset jackMenu / down Clear / muteFlash hookMicrophoneOn / off / NO on-hook
CG 2400 User Guide40The Handset DisplayThe display consists of two text lines and a row of status icons.Display TextThe text on the handset display varies depending on the handset’s state.Idle mode An assigned handset will display the user’s name and extension when the handset is idle (not in use).Call in progress When you place a call, the number dialed displays on the second row. Once the call connects, the call’s duration will display on the top row.Call ended When you end a call, the duration will display for a couple of seconds before the display returns to idle.While accessing thehandset displaymenuWhile accessing the handset display menu (see “Using the Handset Display Menu” on page41), the current menu option shows on the display.Display IconsShows signal strength. When you move too far away from the base station, the signal will diminish. It always displays.Indicates handset ringer is turned off.Indicates handset keylock is turned on. (The keylock does not stop incoming calls, it only prevents calls from being placed from the handset keypad.)Indicates handset is off-hook. If a call is not placed, the handset will eventually return to the on-hook state and the icon will disappear.Indicates that you have a message in your personal or system inbox.Shows remaining battery charge. It always displays.
Chapter 3: The User Interface41 Using the Handset Display MenuWith the handset menu, you can control advanced telephony functions and customize the handset.To navigate the menu options:Press to access the menu and move through menu options.The active option is indicated by a > to the left. Press to select an option, then to move through the sub-menu options. Press at any time to move up one level of menu options.Press to return to idle mode on the handset display.Handset Display Menu OptionsMenu Path>IntCall Place an internal call from the handset.>PhoneBook Access phonebook information stored in the handset:>PhoneBook>CallName Access and dial a contact stored in the handset phonebook.>PhoneBook>Status Display the date and time of the most recent phonebook download.>PhoneBook>Download Download flagged names and phone numbers from the Contacts List on the computer.>PhoneBook >DeleteAll Delete all phonebook records from the handset.
CG 2400 User Guide42>Handset Access specialized handset options:>Handset>AutoKeyLock Lock the keys on the handset to prevent accidental calling.>Handset>BabyPhone Use the handset as a baby monitor:>Handset>BabyPhone>ActivateTurn on the BabyPhone feature by placing a call from the monitor phone to the speaker phone.>Handset>BabyPhone>SetPhoneNoSet the handset number to be used as a speaker with the handset monitor.>Handset>BabyPhone>InfoToneTurn off or on an information tone that alerts you that the BabyPhone monitor is working.>Handset>Alerts Control the sound type and volume for different types of handset alerts:>Handset>Alerts>RingVolumeSet the ring volume for incoming calls.>Handset>Alerts>RingTypeSet the type of ring for internal or external calls, callbacks, message notification, or pages.>Handset >Alerts>KeySoundSet the handset keys to make a clicking sound when you press a key, or to remain silent.>Handset>Alerts>DiscreetRngTurn on or off a feature that starts a ring quietly and gradually increases the volume.>Handset>PhoneLock Control handset access:
Chapter 3: The User Interface43 >Handset >PhoneLock>PowerOnPrevent a user without the handset PIN from operating the phone.>Handset>PhoneLock >SubscriptPrevent someone from subscribing the handset to a base station without the PIN.>Handset>PhoneLock>ChangePINChange the handset PIN. The default is 1111.>Handset>DirectCall Set the handset to dial a specific number regardless of which key is pressed.>Handset>MasterReset Reset all handset features to defaults.>Handset>Language Change the language that shows on the handset display. Options are English, French and Spanish.>Handset>Display Change the display’s appearance:>Handset>Display>LightTurn the backlight on or off.>Handset>Display>ContrastAdjust the contrast.>Handset>AutoAnswer Set the phone to answer automatically when using optional headset for full hands-free operation.>BaseStation Subscribe or unsubscribe a handset to a base station:
CG 2400 User Guide44>BaseStation>Select Select a specific base station for the handset or set automatic subscription for the base station with strongest signal.>BaseStation>Rename Enter a new name for the base station on the handset.>BaseStation>Delete Unsubscribe a handset from a base station.>BaseStation>Resubscribe Resubscribe a handset to a base station when it has been accidentally unsubscribed from the PC.>BaseStation>Subscribe Subscribe a handset to a base station or to a second base station.>Information View information about calls recently placed from this handset:>Information>LastDialed View the last number dialed.>Information>LastCall View the most recent call’s duration.>Information>TotalCalls Total calling time from this handset. >Information>ShowIPEI View the handset IPEI (International Portable Part Equipment Identity) code for the handset.
Chapter 3: The User Interface45 Speech User InterfaceYou can use the speech interface during a CyberGenie session to place calls, control call functions, and access speech menu options.NOTE: If you switchfrom speech commandsto using the handsetkeypad during a callsession, you are nolonger in the speechinterface for theduration of thatsession.CyberGenie can be used easily by both the new and the experienced user. When you are not sure what to do, CyberGenie will assist you. Once you learn to navigate through the options, you can select them quickly by speaking or by pressing a key on the handset.In some cases (such as a noisy environment), it will be easier to interact with CyberGenie through the keypad. CyberGenie will prompt you to press the correct numeric keys to indicate your menu selection when that option is available.Accessing CyberGenieTo access the speech interface, press the key. When CyberGenie asks Who would you like to call? you have the following options:Call by name If you answer CyberGenie's Who would you like to call? by giving a name in the contact list that is marked for speech recognition, CyberGenie will attempt to match the spoken word with a name in the contact list. Once successful, CyberGenie will place the call.CyberGenie menu If you answer CyberGenie's Who would you like to call? by saying “CyberGenie,” you can begin to navigate through other available options.CyberGenie help When using CyberGenie, if you are not sure what to do or say, CyberGenie will assist. Depending on the feature you are using, CyberGenie will either repeat the question, or provide more detailed help or options.If you have trouble answering a prompt, remain silent and CyberGenie will repeat the prompt. If you need more assistance, say I need help, or Help and
CG 2400 User Guide46CyberGenie provides more detailed explanations and options. You can also press the 0 key at any time while working with CyberGenie to get help.Once you are familiar with the system, you can interrupt the prompts by speaking or pressing a key.Other CyberGenie FunctionsOther speech-activated features include:Forwarding calls Lets you enable/disable call forwarding as well as select a forwarding destination. Checking messages Lets you check voicemail, email, and fax header messages. Call parking Places the most recently held external call into park mode, which allows another handset user to pick up the call.Picking up calls Lets you receive the call most recently parked to your handset.Recording memos Lets you record a memo to yourself.Changing voicemailgreetingsGives you access to the voicemail greetings menu.Changing welcomegreetingsGives you access to the welcome greetings menu.For all CyberGenie options, follow CyberGenie's instructions to complete the activity. CyberGenie Quick ReferencePress the key to answer an incoming call.Press the key to end a call.Start all CyberGenie sessions by pressing the key on the handset.With all of the following commands, you cannot mix speech and keypad commands. If you start in the speech interface and press a key to access a function, you will then be in the handset keypad interface for the rest of that call session.
Chapter 3: The User Interface47 Basic commands Call managementVOICE (SAY) KEY OPTION DESCRIPTIONCYBERGENIEACCESS THE CYBERGENIE SPEECH INTERFACE MENURETURN TO TOP LEVEL FROM ANYWHERE IN THE MENU TREEYES 1YES (IN RESPONSE TO CYBERGENIE)NO2NO (IN RESPONSE TO CYBERGENIE)PHONE MENU 6ACCESS CALL MANAGEMENT MENU (SEE “CALL MANAGEMENT” ON PAGE47)MAIL MENU 7ACCESS MAIL MENUGREETINGS MENU8ACCESS GREETINGS MENUGOODBYE 9END CYBERGENIE SESSIONI NEED HELP0GET HELP FROM CYBERGENIE FOR CURRENT ACTIVITYVOICE (SAY) KEY OPTION DESCRIPTIONCALL BY NAME6 1 START CALL-BY-NAME PROCEDUREDIAL EXTERNAL NUMBER6 2 DIAL EXTERNAL NUMBERDIAL EXTENTION6 3 DIAL EXTENSIONSWITCH CALL 6 3 SWITCH BETWEEN TWO CALLS WHEN ONE IS ON HOLDRETRIEVE 6 4 RETRIEVE A PARKED CALL WHEN A PARKED CALL IS WAITING ( ONLY ALLOWED WHEN HANDSET IS IDLE)HANG UP6 4 END AN ACTIVE CALLSET UP A CONFERENCE CALL6 5 SET UP A CONFERENCE CALL WHEN TWO CALLS ARE ON THE LINEPARK THIS CALL 6 5 PARK THE CALL ON HOLD WHEN ONLY ONE CALL IS ON THE LINEFORWARD MY CALLS6 6 FORWARD ALL CALLSSTOP FORWARDING6 7 STOP CALL FORWARDINGREJECT THIS CALL6 8 SEND CALL TO THE REJECTION MESSAGE AND DISCONNECT
CG 2400 User Guide48Unified mailmanagement Outgoing messagemanagement VOICE (SAY) KEY OPTION DESCRIPTIONREAD NEW MAIL 7 1 READ NEW MAILREAD SAVED MAIL7 2 READ SAVED MAILRECORD A MEMO7 3 RECORD A MEMOVOICE (SAY) KEY OPTION DESCRIPTIONVOICEMAIL GREETINGS (AND/OR) PERSONAL GREETINGS8 1 1 ACCESS PERSONAL GREETINGSVOICEMAIL GREETINGS (AND/OR) SYSTEM GREETINGS8 1 2 ACCESS SYSTEM GREETINGSWELCOME GREETINGS (THEN) BUSINESS HOURS GREETING8 2 1 ACCESS BUSINESS HOURS GREETINGWELCOME GREETINGS (THEN) NON-BUSINESS HOURS GREETING8 2 2 ACCESS NON-BUSINESS HOURS GREETINGWELCOME GREETINGS (THEN) TEMPORARY GREETING8 2 3 ACCESS TEMPORARY WELCOME GREETINGREJECTION MESSAGE8 3 ACCESS REJECTION MESSAGE
Chapter 3: The User Interface49 Graphical User InterfaceThe ServerThe CyberGenie@Work server is the background program that runs CyberGenie@Work. It automatically loads when you start your PC.NOTE: If isyellow, check that theUSB cable is properlyconnected and the basestation is powered.)The CyberGenie button on your Windows system tray indicates that the software is loaded.When is green, the server is running. When is red, the server is shut down. When is yellow, the PC is not communicating with the base station.The ApplicationThe CyberGenie@Work application is the software user interface. The server can run with the application closed, but you have to open the application to interact with the program from the computer.To access a CyberGenie@Work application window from the Windows taskbar:Double-click in the Windows system tray to open the Call Progress window directly:
CG 2400 User Guide50To access a CyberGenie@Work application window from the Windows taskbar:1. Right-click in the Windows taskbar to open the CyberGenie rollup menu.2. From this menu, click the desired application.NOTE: Always shutdown the applicationand the server beforeshutting down yourcomputer to keep fromlosing data.To close the application:Click in the upper-right corner of any application window.To shut down the server and/or your computer:NOTE: With the serverclosed, CyberGenie willnot log calls, but youcan still place externalcalls from the handsetif the base station ispowered and thehandset charged.1. If the application is open, close it.2. Right-click on the Windows taskbar to close the CyberGenie@Work server.3. Click Shut Down from the CyberGenie rollup menu. A series of status messages will appear indicating that the system is closing down. Do not power down your computer until the status messages no longer display!4. Power down the computer the way you normally would.To restart the CyberGenie server:CyberGenie@Work automatically starts up when you turn on your computer. To restart it without rebooting your whole system:1. Right-click on the Windows taskbar.2. Click Start Up.
Chapter 3: The User Interface51 Miniaturizing the Application WindowYou can also minimize the application window. This lets you view some call activity without obscuring other applications you might want open on your monitor screen. When the window is miniaturized, a limited amount of information is displayed.To miniaturize the application window:Click in the upper right corner of the application window.To move the miniaturized window:Click anywhere on the window and drag it to the desired position on the screen.To maximize the miniaturized window:Double-click on the border of the miniaturized window.Areas on a WindowPanels A panel is an area on an application window. Generally, the panel to the left shows available resources, while the panel to the right shows detailed information.Application buttons Application buttons are on the bottom window border. Clicking an application button opens the corresponding application window:The Call Progress button accesses the Call Progress window. From this window, you can graphically track calls in progress and perform various call functions.The Contacts button accesses the Contacts window. From this window you can view, add, edit, and delete contact names and numbers.
CG 2400 User Guide52The Configuration button accesses the Configuration window, from which you can edit configuration settings.The Call Log button accesses the Call Log window, which displays a list of all calls in and out.The CyberGenie@Work Help button accesses the online help, which provides procedural information.Clicking on the CyberGenie logo on the bottom left of the window border will display information on the version of CyberGenie@Work you have installed. You can also access registration from this window.Line indicators The line indicators on the right side of the window border show phone line status:Green indicates a line is available.Red indicates a line is in use.Amber indicates that outbound calling has been turned off for this line.Amber broken indicates that the system cannot detect a dialtone on the line.Off (no light) indicates the line is not connected.
Chapter 3: The User Interface53 Contacts WindowConfiguration WindowYou can use the buttons on the application menu bar toquickly access such features as adding a contact recordor activating a contact for speech recognition.Use the search fields toquickly find contact names.The icon indicates thiscontact is activated forspeech recognition.The icon indicates thiscontact’s name and numbercan be downloaded to yourhandset.The information displayed on the detail panel on the rightchanges depending on the option selected to the left.The application menu barprovides quick access tosuch features as adding ordeleting a user record.Click on a configurationoption in the resourcespanel on the left to displaydetails for each option. Ifyou click a second time oneither Handsets or Users,lists of available handsetsor active users will alsodisplay in the resourcespanel. Click again to hidethe sub-options.
CG 2400 User Guide54Call Log WindowCall Progress WindowClick to display a text description of the callin the bottom of the Call Details panel.The application menubar provides quickaccess to such featuresas filtering or printingthe call log information.You can view records ofcalls made through yourCG 2400 System.You can also viewdetailed information foreach call.From any application window, you can click this button todisplay a miniaturized view of the Call Progress window.The Call Detail summarypanel shows all currentcall activity.The call resources viewbuttons on the User/Contact panel change theinformation displayed inthe left panel. You candisplay active handsets,users with mailboxes or afull list of contacts.The Call Details panelgraphically displays callactivity for the air channelhighlighted in theSummary panel at the top.Line indicators show which lines are in use.
Chapter 3: The User Interface55 Online HelpTo access online help, click on the application menu, or access it through the CyberGenie@Work rollup menu.To get help for a specific window, press F1 while in the window.If you right-click while over specific fields, a What’s This? pop-up appears. Click What’s This? for field-specific information.
CG 2400 User Guide56

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