Cygnion HRCU10102 Cordless Phone User Manual Chapter9

Cygnion Corporation Cordless Phone Chapter9

CG2400 chapter 9

171 AppendicesTips for Using CyberGeniePC PerformanceThe CG 2400 system shares resources with other software on your PC. Applications that require large amounts of memory and processor time impact CyberGenie’s ability to recognize speech commands. If you experience delays of more than one or two seconds during a speech command, try closing any open software applications to see if CyberGenie@Work will speed up.CyberGenie PronunciationWhen setting up a user or contact name, you can correct CyberGenie’s pronunciation and understanding of the name by entering it phonetically in the pronunciation fields. There are a few rules that make this easy:•Replace vowels and/or consonants with similar sounding vowels and/or consonants.•Capitalize or duplicate vowels.•Insert a dash to silence or lengthen vowels by breaking up the name.•Alter the intonation of a name by re-writing it.For example:
CG 2400 User Guide172Sample name How to enterStefanie Pronounce a as aa StefaanieCeline Pronounce i as eCe-leneOther TipsPractice speaking While CyberGenie does not learn how to listen to each specific user, you may need to adjust your speech when communicating to CyberGenie.Background noise CyberGenie rejects most levels of continuous background noise, but short, loud noises can interfere with successful speech recognition.The following can negatively affect system performance:•Jewelry rubbing on the plastic of the phone.•Surrounding noises (such as loud television, dog barking, sneezing, and so on).•Proximity to interfering devices such as microwave ovens.In environments where background noise poses a continuous problem, use the keypad commands when working with CyberGenie. More is better The more information you give, the easier it is for CyberGenie to understand what you say. For example, say Read the Previous One instead of Previous to move to an earlier message in the mail system.Speak normally Pronounce words clearly as you would during everyday conversation. Whispering or shouting makes it difficult for CyberGenie to understand you.Statements,not questionsPhrase your commands as statements, not questions. For example, if you want to record a memo, you should say Record a memo!, not Record a memo?Yes and no When CyberGenie asks you a question, most often your response will be Yes or No. If CyberGenie has trouble understanding, try saying Yes, please; Yep; Appendices173 No, thanks or Nope, or pressing 1 on the handset for Yes or 2 for No.Asking for help You can ask for help at any time by saying something like I need help, or Help me, and CyberGenie will guide you. You can also press 0 at any time when using the handset to get CyberGenie’s help.Calling by name You can use phrases similar to the examples below to call someone at home, the office, a mobile phone, or a pager number:John Smith or John Smith on his pager or John Smith at work or John Smith on his cell phone numberSometimes CyberGenie is not sure of the name and will ask you to confirm it. You can cancel the call by saying No, Don’t; or Stop when CyberGenie announces that the call is about to be placed.Setting up yourvoicemailOne of the first things you can do is set up your voicemail greeting.CyberGenie 1. To access CyberGenie, press on the handset, then say CyberGenie.2. Try one of the following phrases or a similar phrase:Personal greetings or Personal voicemail announcement or I want to change my personal greetingsKeypad Press 8 1 1Listening tomessagesWhen the mail icon displays on the handset, you have new unread messages. To access messages:CyberGenie 1. Press on the handset and say CyberGenie to access the main menu.2. Say a phrase like:Check my new mail or I want to read my new messages or Play new mailKeypad Press 7 1At the end of a message you have the option of repeating it, going to the next or previous one or
CG 2400 User Guide174deleting. Following are descriptions of actions you can take.•To repeat a message:CyberGenie Repeat it or Repeat messageKeypad Press 3•To move to the next message:CyberGenie Next or Next message or Go to the next oneKeypad Press 1•To move to the previous message:CyberGenie Read the previous one or Back up one or KeypadPress 2•To delete a message:CyberGenie Delete it or Delete messageKeypad Press 4Setting up aconferenceYou can use the following phrases to set up a conference call when you have no calls or when you have two calls on hold:CyberGenie ConferenceSet up a conferenceI’d like to start a conferenceKeypad To set up a new conference call press 6 5 .To start a conference with two calls on hold press 6 2.You cannot set up a CyberGenie conference with two calls on the same line. (This is often referred to as network call waiting.)Returning to themain menuYou can return to the main menu at any time by saying a phrase such as:Start over or Could you start again? or CyberGenieAppendices175 Entering Non-Numeric Symbols from the Handset KeypadYou can use the keypad to enter letters and symbols from the handset. This feature is used when selecting a name to dial from the handset phonebook (see “Placing a Call Using the Phonebook” on page146) or when renaming the base station (see “Renaming a Base Station” on page167).Each numeric key represents several letters, symbols or numbers. To enter a character other than the first character for that key, quickly press the key to rotate through available characters. For example, to enter the letter N, you would rapidly press the 6 key twice. Use the key or to switch from upper to lower case:Key Uppercase Lowercase1Space - ? ! , . : “ ‘ ( ) 1 Space - ? ! , . : “ ‘ ( ) 12A B C Å Ä Æ À Ç 2 a b c å ä æ á ç 23D E F È É 3 d e f è é 34G H I Ì 4 g h i ì 45J K L 5 j k l 56M N O Ñ Ö Ø Ò 6 m n o ñ ö ø ò 67P Q R S ß 7 p q r s ß 78T U V Ü Ù 8 t u v ü ù 89W X Y Z 9 w x y z 900 + & @ / $ % £ 0 + & @ / $ % £## * # *
CG 2400 User Guide176TablesDA 202 Base Station Indicator Light StatusIndicator StateGreen Base station is successfully connected to the PC and CyberGenie@Work is running.Green blinking Firmware is being downloaded from the PC to the base station.Amber Base station running in standalone mode (PC is not on, software is not loaded or USB cable is disconnected).Amber blinking Hardware is initializing and is in diagnostic mode.Red If red for a few seconds, base station is initializing. If red persists, indicates base station failure—contact technical support.Off Base station is not connected to power source.External Line Indicator StatusIndicator StateGreen The line is available.Red The line is in use.Amber steady Outgoing calls are disabled on this line.Amber broken CyberGenie did not detect a dial tone on this line during the last call attempt.Off The line is not configured.Call Status TableFollowing is a table of possible states for an active call. For information on how these states are reported by the system, see “Call Log” on page101.Appendices177 Status DescriptionCall being set up The system is preparing to make a call.Calling The call is being placed.Talking A call has been successfully placed.Consulting Talking to a second party while first party is on hold.Conference A call has been conferenced.Parked by (user name) A call has been parked, with the name of the handset user who parked it.Recalling A second call was terminated with a first call on hold and the first call automatically rings back the handset.Connected to(user name)The call has been forwarded to another handset, with the name of the handset user receiving the call.Connected to voicemail The call has been forwarded to voicemail.Call Reason TableBelow is a table of possible reasons for an active call state. For more information on how these states are reported by the system, see “Call Log” on page101.Reason DescriptionUnpark A parked call has been retreived by a handset.CyberGenie The handset caller has called CyberGenie.Manual Dial A call is being dialed manually from the handset using the keypad.Predial A call has been predialed on a handset but has not yet engaged.External An external call has been placed.System Routing Call has been automatically routed to handset or voicemail by system.Redirect A call is being redirected.Forward A call is being forwarded.Swap User has switched between active call and call on hold.Transfer A call is being transferred.
CG 2400 User Guide178Blind transfer User has transferred call and hung up before call was answered.Disconnects A call has been disconnected.Retrieve A parked call has been retrieved.Park A call has been parked.Conference A call has been conferenced in.Message Notification A message notification has been sent by CyberGenie to a user.Auto-AttendantTimeoutCall has been re-routed after three failed attempts by CyberGenie to understand caller request.Paging System is ringing all handsets.No Handset User does not have handset assigned.Busy Forward Call was forwarded from handset because of busy signal.Call Rejected A call has been sent to the call rejection message.Call Waiting Accepted A handset user has taken a call that came in on call waiting.Appendices179 Reinstalling the SoftwareThere may be instances where you will want to uninstall the CyberGenie@Work software.Data backup When uninstalling the software, you have the option of backing up the CyberGenie@Work data files. These files store such data as saved voicemail messages, user data (including call routing and other preferences), and so on. It also includes the system PIN information.If you forget thesystem PINIf you forget your system PIN, you will need to uninstall CyberGenie@Work without saving the data, then reinstall the software.You will also need to reinstall the software if you get an upgraded version of the program.To uninstall the software:1. Right-click on the icon on the Windows taskbar.2. Select Shut Down. A dialog box opens:3. Click the Backup data files checkbox, then click Yes to back up your data.4. Click Start on the Windows taskbar, then select Programs> CyberGenie>Uninstall.5. A message displays: Are you sure you want to completely remove CyberGenie and all of its components? Click Yes to confirm.
CG 2400 User Guide1806. Another message displays: Select a folder for saving the CyberGenie@Work data files. Click Use default folder, then click Save.7. When the backup procedure is complete, click OK.8. When prompted whether you want to Remove Shared File? click No to All.9. The screen displays the progress of the uninstall procedure.10.When uninstall is complete, click OK.To reinstall the software:NOTE: Leave the CD inthe drive when yourestart the computer.You will need the CD inthe drive to completeinstallation and run theConfiguration Wizard.1. Ensure that the CyberGenie@Work server is closed. Refer to the procedure in “To close the application:” on page50 as needed.2. Insert the CyberGenie@Work CD-ROM into the drive. When the Install window automatically opens, click Re-install.3. Follow the directions on the screen.To restore backed-up data after reinstallation:1. Copy the following files from the CGbackup000X folder into the CyberGenie@Work\Bin folder:NOTE: It is alsorecommended that youmake a copy of thesefiles on a floppy disk.UWAconfig.datUWAconfigback.datUWAcallLogDB.mdb2. Reboot your PC.Appendices181 Configuring Your MAPI Application CorrectlyOnce you’ve installed the CyberGenie@Work software, if an error message displays saying that Windows Messaging Service or Microsoft Outlook is not configured properly, you will need to check the Mail options set in Window’s Control Panel:1. Go to Control Panel, then double-click the Mail icon (in some cases it might be Mail and Fax). A dialog box with three tabs—Services, Delivery and Addressing—displays.2. For CyberGenie@Work to function fully, Personal Folders should be available in the Services list box. If not, click the Add button and select Personal Folders.3. Windows will ask for the location of a .pst file. It is recommended that you use the default location (C:\Windows in Windows 98 and C:\WINNT in Windows 2000) and save the file as uwastore.pst as this will ensure that the .pst file will be backed up and saved during uninstall. Otherwise, if this file is damaged or lost, you will have to reenter your contact information.4. After Personal Folders is added to the Services list, set the Delivery option in the Delivery tab to Personal Folders. (If you previously had Outlook set up for Internet Mail, this could give an error message even after the corporate workgroup component is installed. CyberGenie@Work uses the Delivery setting to create multiple e-mail accounts for the CyberGenie users.If you only have Windows Messaging Service loaded, the Exchange Server service should not be set up as that will give problems when trying to access the Inbox. Personal Folders should be set up as above. WMS for Windows NT has a Configuration Wizard which guides you through setup. Select the
CG 2400 User Guide182Manually Configure Mail Options setting and make the above changes as otherwise the Wizard installs Exchange Server and MS Mail PostOffice, which then interferes with CyberGenie@Work’s functions.MS Outlook can be installed on a system which has only WMS. However, you should not try to install WMS on a system that already has MS Outlook setup since there might be a conflict with some of the files. When MS Outlook is installed on top of WMS, verify the Mail settings either in Control Panel or by selecting the Tools Services options in MS Outlook.Importing Contact Information into Outlook or Windows MessagingIn MS Outlook, contacts can be imported from another .pst file. The Import option is available in the File menu.In WMS, though the Import option is available, it allows import of only .mmf or .pab (Personal Address Book ) files. To be able to get the contact information from another .pst file (the source file), you will need to copy the source file into the directory where your own local .pst file is located (most probably called uwastore.pst), delete that file and rename the source .pst file to replace the local .pst file. Care must be taken while doing this since you could lose messages in the user accounts that were created by CyberGenie@Work in the local .pst file.Appendices183 TroubleshootingThis section describes common situations that may come up during the installation and operation of CyberGenie.HardwareSituation DescriptionBase station lightis offCause Base station not properly connected to electrical outlet.Action Verify that power cable is properly connected to base station.Base station lightstays redCause Base station is damaged.Action Call technical support.Base station lightis amberCause Indicates that the base station is in standalone mode.Actions Verify that PC is up and the CyberGenie@Work is running.Verify that USB cable is connected properly.Internal calls work but cannot make orget external callsActions Verify that external phone lines are connected to the base station.Verify that phone lines have been assigned external numbers (“External Line Setup” on page66).Try connecting an analog line to the fax/modem socket (you should hear a dial tone).Verify that the base station power is correctly connected.Ensure that outgoing calls have not been disabled for that line.
CG 2400 User Guide184SoftwareSituation DescriptionCyberGenie@Workalways usesnonbusiness hourswelcome messageCause Incorrect configuration.Actions Verify that the ALWAYS USE NONBUSINESS HOURS on the Set Business Hours tab for External Line(s) configuration is unchecked.Check the PC system time.Incorrecton-hold musicis playedCause Incorrect configurationAction Verify the filename on the CyberGenie configuration window. The default file is musichld.wav.The prompt forsystem configurationpassword nevershows upCause Incorrect configuration.Action Enable the password check on the CyberGenie configuration by checking System PIN required, then entering PIN.CyberGeniedoesn’t use correctvoice (male/female)Cause Incorrect configuration.Action Verify that the correct voice is selected on the CyberGenie configuration window.An incorrectannouncement or no announcementis being playedCause Incorrect configuration.Actions Verify that the announcement files have not been deleted, damaged, or replaced. Do this by playing back the announcement through CyberGenie configuration. If the file does not play, re-record the announcement. If the problem persists, reinstall software to replace the default files. Calls arebeing routed toan incorrectdestinationCause Incorrect or incomplete configuration.Actions Verify routing information under the External Lines configuration for both business and nonbusiness hours. Also, check Users configuration to ensure calls are routed to handsets.Verify that handsets are subscribed and assigned to users.Check the call forwarding properties for the handset users. Appendices185 There is an errorin call forwarding ormessage notificationCause Incorrect or incomplete configuration.Action Check Call Forwarding and Messaging boxes on Users configuration.The call log is empty Cause Incorrect or incomplete configuration.Action Check call log configuration on Call Log configuration window.I cannot make a callby saying acaller’s nameCause Speech recognition disabled in Contacts.Action Make sure that contact entry has speech recognition enabled.Line lock out Cause Software is unable to detect remote on-hook message.Action Wait for 20 seconds or reset the base station.PC displaysan unknown devicemessageCause Driver was not copied from CD (during installation process) before plugging in the base station’s USB cable to PC. Action Uninstall software. Disconnect base station from power outlet. Reinstall software, making sure you do not reconnect base station to power supply until prompted by system to connect base station.HandsetSituation DescriptionMy handsetis not workingActions Reset the handset.Reset the base station power.Replace the handset batteryRefer to the handset manual for additional information.My handsetgives a busy tone orconstant dial toneCause Attempting to make internal call while system is in standalone mode, or inconsistent state of base station, handset, or software.Actions Ensure that handset is subscribed to base station.Verify that handset is fully charged.
CG 2400 User Guide186I do not hear a dial tone afterpressing Cause Handset is subscribed but not assigned yet, or inconsistent state of base station, handset, or software.Actions Make sure the handset is assigned to a user.Reset the handset power.Make sure the base station light is amber or green.Make sure that at least one phone line cable is plugged in and Line 1 is defined in the configuration.Refer to the handset manual for additional information.I cannot subscribe anew handsetAction Make sure that the handset is first unsubscribed while PC software is running. See “Unsubscribing a Handset” on page79 for full procedures.The handsets do notring on an incoming callActions Ensure that the external line’s incoming routing option under system configuration indicates that you want incoming calls to ring through to the handsets.Try to re-power the handset.Make sure that the current time is correct, and that business hours/non-business hours are set correctly. Appendices187 Additional HelpIn addition to the printed documentation and the online help, your Ericsson CG 2400 System provides other levels of help.Help from the HandsetObtain general help on how to perform system operations using the handset by pressing 0 or by saying I Need Help during a CyberGenie session at the main menu level. CyberGenie will provide a list of help options from which to select. Select an option by either pressing the corresponding handset key or by the number associated with the option.Online Support via InternetHelp is also available at www.cybergenietech.com.Telephone Technical SupportFor additional technical support, call 1-877-MY-GENIE (1-877-694-3643) from 8:30 A.M. to 12:30 A.M. EST (5:30 A.M. to 9:30 P.M. PST).
CG 2400 User Guide188Record Your PINsRecord your PINs in the spaces below for safekeeping and easy reference:Base Station ID PIN #System: __________________ ___________________Handset Number PIN #Handset PIN: _________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ___________________User Name PIN #User PIN: ___________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ___________________
171 AppendicesTips for Using CyberGeniePC PerformanceThe CG 2400 system shares resources with other software on your PC. Applications that require large amounts of memory and processor time impact CyberGenie’s ability to recognize speech commands. If you experience delays of more than one or two seconds during a speech command, try closing any open software applications to see if CyberGenie@Work will speed up.CyberGenie PronunciationWhen setting up a user or contact name, you can correct CyberGenie’s pronunciation and understanding of the name by entering it phonetically in the pronunciation fields. There are a few rules that make this easy:•Replace vowels and/or consonants with similar sounding vowels and/or consonants.•Capitalize or duplicate vowels.•Insert a dash to silence or lengthen vowels by breaking up the name.•Alter the intonation of a name by re-writing it.For example:
CG 2400 User Guide172Sample name How to enterStefanie Pronounce a as aa StefaanieCeline Pronounce i as eCe-leneOther TipsPractice speaking While CyberGenie does not learn how to listen to each specific user, you may need to adjust your speech when communicating to CyberGenie.Background noise CyberGenie rejects most levels of continuous background noise, but short, loud noises can interfere with successful speech recognition.The following can negatively affect system performance:•Jewelry rubbing on the plastic of the phone.•Surrounding noises (such as loud television, dog barking, sneezing, and so on).•Proximity to interfering devices such as microwave ovens.In environments where background noise poses a continuous problem, use the keypad commands when working with CyberGenie. More is better The more information you give, the easier it is for CyberGenie to understand what you say. For example, say Read the Previous One instead of Previous to move to an earlier message in the mail system.Speak normally Pronounce words clearly as you would during everyday conversation. Whispering or shouting makes it difficult for CyberGenie to understand you.Statements,not questionsPhrase your commands as statements, not questions. For example, if you want to record a memo, you should say Record a memo!, not Record a memo?Yes and no When CyberGenie asks you a question, most often your response will be Yes or No. If CyberGenie has trouble understanding, try saying Yes, please; Yep; Appendices173 No, thanks or Nope, or pressing 1 on the handset for Yes or 2 for No.Asking for help You can ask for help at any time by saying something like I need help, or Help me, and CyberGenie will guide you. You can also press 0 at any time when using the handset to get CyberGenie’s help.Calling by name You can use phrases similar to the examples below to call someone at home, the office, a mobile phone, or a pager number:John Smith or John Smith on his pager or John Smith at work or John Smith on his cell phone numberSometimes CyberGenie is not sure of the name and will ask you to confirm it. You can cancel the call by saying No, Don’t; or Stop when CyberGenie announces that the call is about to be placed.Setting up yourvoicemailOne of the first things you can do is set up your voicemail greeting.CyberGenie 1. To access CyberGenie, press on the handset, then say CyberGenie.2. Try one of the following phrases or a similar phrase:Personal greetings or Personal voicemail announcement or I want to change my personal greetingsKeypad Press 8 1 1Listening tomessagesWhen the mail icon displays on the handset, you have new unread messages. To access messages:CyberGenie 1. Press on the handset and say CyberGenie to access the main menu.2. Say a phrase like:Check my new mail or I want to read my new messages or Play new mailKeypad Press 7 1At the end of a message you have the option of repeating it, going to the next or previous one or
CG 2400 User Guide174deleting. Following are descriptions of actions you can take.•To repeat a message:CyberGenie Repeat it or Repeat messageKeypad Press 3•To move to the next message:CyberGenie Next or Next message or Go to the next oneKeypad Press 1•To move to the previous message:CyberGenie Read the previous one or Back up one or KeypadPress 2•To delete a message:CyberGenie Delete it or Delete messageKeypad Press 4Setting up aconferenceYou can use the following phrases to set up a conference call when you have no calls or when you have two calls on hold:CyberGenie ConferenceSet up a conferenceI’d like to start a conferenceKeypad To set up a new conference call press 6 5 .To start a conference with two calls on hold press 6 2.You cannot set up a CyberGenie conference with two calls on the same line. (This is often referred to as network call waiting.)Returning to themain menuYou can return to the main menu at any time by saying a phrase such as:Start over or Could you start again? or CyberGenieAppendices175 Entering Non-Numeric Symbols from the Handset KeypadYou can use the keypad to enter letters and symbols from the handset. This feature is used when selecting a name to dial from the handset phonebook (see “Placing a Call Using the Phonebook” on page146) or when renaming the base station (see “Renaming a Base Station” on page167).Each numeric key represents several letters, symbols or numbers. To enter a character other than the first character for that key, quickly press the key to rotate through available characters. For example, to enter the letter N, you would rapidly press the 6 key twice. Use the key or to switch from upper to lower case:Key Uppercase Lowercase1Space - ? ! , . : “ ‘ ( ) 1 Space - ? ! , . : “ ‘ ( ) 12A B C Å Ä Æ À Ç 2 a b c å ä æ á ç 23D E F È É 3 d e f è é 34G H I Ì 4 g h i ì 45J K L 5 j k l 56M N O Ñ Ö Ø Ò 6 m n o ñ ö ø ò 67P Q R S ß 7 p q r s ß 78T U V Ü Ù 8 t u v ü ù 89W X Y Z 9 w x y z 900 + & @ / $ % £ 0 + & @ / $ % £## * # *
CG 2400 User Guide176TablesDA 202 Base Station Indicator Light StatusIndicator StateGreen Base station is successfully connected to the PC and CyberGenie@Work is running.Green blinking Firmware is being downloaded from the PC to the base station.Amber Base station running in standalone mode (PC is not on, software is not loaded or USB cable is disconnected).Amber blinking Hardware is initializing and is in diagnostic mode.Red If red for a few seconds, base station is initializing. If red persists, indicates base station failure—contact technical support.Off Base station is not connected to power source.External Line Indicator StatusIndicator StateGreen The line is available.Red The line is in use.Amber steady Outgoing calls are disabled on this line.Amber broken CyberGenie did not detect a dial tone on this line during the last call attempt.Off The line is not configured.Call Status TableFollowing is a table of possible states for an active call. For information on how these states are reported by the system, see “Call Log” on page101.Appendices177 Status DescriptionCall being set up The system is preparing to make a call.Calling The call is being placed.Talking A call has been successfully placed.Consulting Talking to a second party while first party is on hold.Conference A call has been conferenced.Parked by (user name) A call has been parked, with the name of the handset user who parked it.Recalling A second call was terminated with a first call on hold and the first call automatically rings back the handset.Connected to(user name)The call has been forwarded to another handset, with the name of the handset user receiving the call.Connected to voicemail The call has been forwarded to voicemail.Call Reason TableBelow is a table of possible reasons for an active call state. For more information on how these states are reported by the system, see “Call Log” on page101.Reason DescriptionUnpark A parked call has been retreived by a handset.CyberGenie The handset caller has called CyberGenie.Manual Dial A call is being dialed manually from the handset using the keypad.Predial A call has been predialed on a handset but has not yet engaged.External An external call has been placed.System Routing Call has been automatically routed to handset or voicemail by system.Redirect A call is being redirected.Forward A call is being forwarded.Swap User has switched between active call and call on hold.Transfer A call is being transferred.
CG 2400 User Guide178Blind transfer User has transferred call and hung up before call was answered.Disconnects A call has been disconnected.Retrieve A parked call has been retrieved.Park A call has been parked.Conference A call has been conferenced in.Message Notification A message notification has been sent by CyberGenie to a user.Auto-AttendantTimeoutCall has been re-routed after three failed attempts by CyberGenie to understand caller request.Paging System is ringing all handsets.No Handset User does not have handset assigned.Busy Forward Call was forwarded from handset because of busy signal.Call Rejected A call has been sent to the call rejection message.Call Waiting Accepted A handset user has taken a call that came in on call waiting.Appendices179 Reinstalling the SoftwareThere may be instances where you will want to uninstall the CyberGenie@Work software.Data backup When uninstalling the software, you have the option of backing up the CyberGenie@Work data files. These files store such data as saved voicemail messages, user data (including call routing and other preferences), and so on. It also includes the system PIN information.If you forget thesystem PINIf you forget your system PIN, you will need to uninstall CyberGenie@Work without saving the data, then reinstall the software.You will also need to reinstall the software if you get an upgraded version of the program.To uninstall the software:1. Right-click on the icon on the Windows taskbar.2. Select Shut Down. A dialog box opens:3. Click the Backup data files checkbox, then click Yes to back up your data.4. Click Start on the Windows taskbar, then select Programs> CyberGenie>Uninstall.5. A message displays: Are you sure you want to completely remove CyberGenie and all of its components? Click Yes to confirm.
CG 2400 User Guide1806. Another message displays: Select a folder for saving the CyberGenie@Work data files. Click Use default folder, then click Save.7. When the backup procedure is complete, click OK.8. When prompted whether you want to Remove Shared File? click No to All.9. The screen displays the progress of the uninstall procedure.10.When uninstall is complete, click OK.To reinstall the software:NOTE: Leave the CD inthe drive when yourestart the computer.You will need the CD inthe drive to completeinstallation and run theConfiguration Wizard.1. Ensure that the CyberGenie@Work server is closed. Refer to the procedure in “To close the application:” on page50 as needed.2. Insert the CyberGenie@Work CD-ROM into the drive. When the Install window automatically opens, click Re-install.3. Follow the directions on the screen.To restore backed-up data after reinstallation:1. Copy the following files from the CGbackup000X folder into the CyberGenie@Work\Bin folder:NOTE: It is alsorecommended that youmake a copy of thesefiles on a floppy disk.UWAconfig.datUWAconfigback.datUWAcallLogDB.mdb2. Reboot your PC.Appendices181 Configuring Your MAPI Application CorrectlyOnce you’ve installed the CyberGenie@Work software, if an error message displays saying that Windows Messaging Service or Microsoft Outlook is not configured properly, you will need to check the Mail options set in Window’s Control Panel:1. Go to Control Panel, then double-click the Mail icon (in some cases it might be Mail and Fax). A dialog box with three tabs—Services, Delivery and Addressing—displays.2. For CyberGenie@Work to function fully, Personal Folders should be available in the Services list box. If not, click the Add button and select Personal Folders.3. Windows will ask for the location of a .pst file. It is recommended that you use the default location (C:\Windows in Windows 98 and C:\WINNT in Windows 2000) and save the file as uwastore.pst as this will ensure that the .pst file will be backed up and saved during uninstall. Otherwise, if this file is damaged or lost, you will have to reenter your contact information.4. After Personal Folders is added to the Services list, set the Delivery option in the Delivery tab to Personal Folders. (If you previously had Outlook set up for Internet Mail, this could give an error message even after the corporate workgroup component is installed. CyberGenie@Work uses the Delivery setting to create multiple e-mail accounts for the CyberGenie users.If you only have Windows Messaging Service loaded, the Exchange Server service should not be set up as that will give problems when trying to access the Inbox. Personal Folders should be set up as above. WMS for Windows NT has a Configuration Wizard which guides you through setup. Select the
CG 2400 User Guide182Manually Configure Mail Options setting and make the above changes as otherwise the Wizard installs Exchange Server and MS Mail PostOffice, which then interferes with CyberGenie@Work’s functions.MS Outlook can be installed on a system which has only WMS. However, you should not try to install WMS on a system that already has MS Outlook setup since there might be a conflict with some of the files. When MS Outlook is installed on top of WMS, verify the Mail settings either in Control Panel or by selecting the Tools Services options in MS Outlook.Importing Contact Information into Outlook or Windows MessagingIn MS Outlook, contacts can be imported from another .pst file. The Import option is available in the File menu.In WMS, though the Import option is available, it allows import of only .mmf or .pab (Personal Address Book ) files. To be able to get the contact information from another .pst file (the source file), you will need to copy the source file into the directory where your own local .pst file is located (most probably called uwastore.pst), delete that file and rename the source .pst file to replace the local .pst file. Care must be taken while doing this since you could lose messages in the user accounts that were created by CyberGenie@Work in the local .pst file.Appendices183 TroubleshootingThis section describes common situations that may come up during the installation and operation of CyberGenie.HardwareSituation DescriptionBase station lightis offCause Base station not properly connected to electrical outlet.Action Verify that power cable is properly connected to base station.Base station lightstays redCause Base station is damaged.Action Call technical support.Base station lightis amberCause Indicates that the base station is in standalone mode.Actions Verify that PC is up and the CyberGenie@Work is running.Verify that USB cable is connected properly.Internal calls work but cannot make orget external callsActions Verify that external phone lines are connected to the base station.Verify that phone lines have been assigned external numbers (“External Line Setup” on page66).Try connecting an analog line to the fax/modem socket (you should hear a dial tone).Verify that the base station power is correctly connected.Ensure that outgoing calls have not been disabled for that line.
CG 2400 User Guide184SoftwareSituation DescriptionCyberGenie@Workalways usesnonbusiness hourswelcome messageCause Incorrect configuration.Actions Verify that the ALWAYS USE NONBUSINESS HOURS on the Set Business Hours tab for External Line(s) configuration is unchecked.Check the PC system time.Incorrecton-hold musicis playedCause Incorrect configurationAction Verify the filename on the CyberGenie configuration window. The default file is musichld.wav.The prompt forsystem configurationpassword nevershows upCause Incorrect configuration.Action Enable the password check on the CyberGenie configuration by checking System PIN required, then entering PIN.CyberGeniedoesn’t use correctvoice (male/female)Cause Incorrect configuration.Action Verify that the correct voice is selected on the CyberGenie configuration window.An incorrectannouncement or no announcementis being playedCause Incorrect configuration.Actions Verify that the announcement files have not been deleted, damaged, or replaced. Do this by playing back the announcement through CyberGenie configuration. If the file does not play, re-record the announcement. If the problem persists, reinstall software to replace the default files. Calls arebeing routed toan incorrectdestinationCause Incorrect or incomplete configuration.Actions Verify routing information under the External Lines configuration for both business and nonbusiness hours. Also, check Users configuration to ensure calls are routed to handsets.Verify that handsets are subscribed and assigned to users.Check the call forwarding properties for the handset users. Appendices185 There is an errorin call forwarding ormessage notificationCause Incorrect or incomplete configuration.Action Check Call Forwarding and Messaging boxes on Users configuration.The call log is empty Cause Incorrect or incomplete configuration.Action Check call log configuration on Call Log configuration window.I cannot make a callby saying acaller’s nameCause Speech recognition disabled in Contacts.Action Make sure that contact entry has speech recognition enabled.Line lock out Cause Software is unable to detect remote on-hook message.Action Wait for 20 seconds or reset the base station.PC displaysan unknown devicemessageCause Driver was not copied from CD (during installation process) before plugging in the base station’s USB cable to PC. Action Uninstall software. Disconnect base station from power outlet. Reinstall software, making sure you do not reconnect base station to power supply until prompted by system to connect base station.HandsetSituation DescriptionMy handsetis not workingActions Reset the handset.Reset the base station power.Replace the handset batteryRefer to the handset manual for additional information.My handsetgives a busy tone orconstant dial toneCause Attempting to make internal call while system is in standalone mode, or inconsistent state of base station, handset, or software.Actions Ensure that handset is subscribed to base station.Verify that handset is fully charged.
CG 2400 User Guide186I do not hear a dial tone afterpressing Cause Handset is subscribed but not assigned yet, or inconsistent state of base station, handset, or software.Actions Make sure the handset is assigned to a user.Reset the handset power.Make sure the base station light is amber or green.Make sure that at least one phone line cable is plugged in and Line 1 is defined in the configuration.Refer to the handset manual for additional information.I cannot subscribe anew handsetAction Make sure that the handset is first unsubscribed while PC software is running. See “Unsubscribing a Handset” on page79 for full procedures.The handsets do notring on an incoming callActions Ensure that the external line’s incoming routing option under system configuration indicates that you want incoming calls to ring through to the handsets.Try to re-power the handset.Make sure that the current time is correct, and that business hours/non-business hours are set correctly. Appendices187 Additional HelpIn addition to the printed documentation and the online help, your Ericsson CG 2400 System provides other levels of help.Help from the HandsetObtain general help on how to perform system operations using the handset by pressing 0 or by saying I Need Help during a CyberGenie session at the main menu level. CyberGenie will provide a list of help options from which to select. Select an option by either pressing the corresponding handset key or by the number associated with the option.Online Support via InternetHelp is also available at www.cybergenietech.com.Telephone Technical SupportFor additional technical support, call 1-877-MY-GENIE (1-877-694-3643) from 8:30 A.M. to 12:30 A.M. EST (5:30 A.M. to 9:30 P.M. PST).
CG 2400 User Guide188Record Your PINsRecord your PINs in the spaces below for safekeeping and easy reference:Base Station ID PIN #System: __________________ ___________________Handset Number PIN #Handset PIN: _________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ___________________User Name PIN #User PIN: ___________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________ ___________________

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