Cygnion HRCU10102 Cordless Phone User Manual Chapter9

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Document Description	CG2400 chapter 9
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Date Submitted	1999-09-28 00:00:00
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Document Title	Chapter9.PDF
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Document Author:	Su Falcon

Appendices
Tips for Using CyberGenie
PC Performance
The CG 2400 system shares resources with other
software on your PC. Applications that require large
amounts of memory and processor time impact
CyberGenie’s ability to recognize speech commands.
If you experience delays of more than one or two
seconds during a speech command, try closing any
open software applications to see if
CyberGenie@Work will speed up.
CyberGenie Pronunciation
When setting up a user or contact name, you can
correct CyberGenie’s pronunciation and
understanding of the name by entering it
phonetically in the pronunciation fields. There are a
few rules that make this easy:
•
Replace vowels and/or consonants with similar
sounding vowels and/or consonants.
•
Capitalize or duplicate vowels.
•
Insert a dash to silence or lengthen vowels by
breaking up the name.
•
Alter the intonation of a name by re-writing it.
For example:
171
Stefanie
Celine
How to enter
Pronounce a as aa
Stefaa nie
Pronounce i as e
Ce-l e n e
No, thanks or Nope, or pressing 1 on the handset
for Yes or 2 for No.
Asking for help
You can ask for help at any time by saying something
like I need help, or Help me , and CyberGenie will
guide you. You can also press 0 at any time when
using the handset to get CyberGenie’s help.
Calling by name
You can use phrases similar to the examples below to
call someone at home, the office, a mobile phone, or
a pager number:
Other Tips
Practice speaking
While CyberGenie does not learn how to listen to
each specific user, you may need to adjust your
speech when communicating to CyberGenie.
Background noise
CyberGenie rejects most levels of continuous
background noise, but short, loud noises can
interfere with successful speech recognition.
John Smith or John Smith on his pager or
John Smith at work or John Smith on his cell
phone number
Sometimes CyberGenie is not sure of the name and
will ask you to confirm it. You can cancel the call by
saying No, Don’t ; or Stop when CyberGenie
announces that the call is about to be placed.
The following can negatively affect system
performance:
•
Jewelry rubbing on the plastic of the phone.
•
Surrounding noises (such as loud television, dog
barking, sneezing, and so on).
•
Proximity to interfering devices such as
microwave ovens.
Setting up your
voicemail
CyberGenie
In environments where background noise poses a
continuous problem, use the keypad commands
when working with CyberGenie.
More is better
Speak normally
Statements,
not questions
Yes and no
172
The more information you give, the easier it is for
CyberGenie to understand what you say. For
example, say Read the Previous One instead of
Previous to move to an earlier message in the mail
system.
Pronounce words clearly as you would during
everyday conversation. Whispering or shouting
makes it difficult for CyberGenie to understand you.
Phrase your commands as statements, not
questions. For example, if you want to record a
memo, you should say Record a memo! , not
Record a memo?
When CyberGenie asks you a question, most often
your response will be Yes or No. If CyberGenie has
trouble understanding, try saying Yes, please; Yep;
Appendices
CG 2400 Use r Guide
Sample name
One of the first things you can do is set up your
voicemail greeting.
1. To access CyberGenie, press
then say CyberGenie .
on the handset,
2. Try one of the following phrases or a similar
phrase:
Personal greetings or Personal voicemail
announcement or I want to change my
personal greetings
Keypad
Listening to
messages
CyberGenie
Press
811
When the mail icon displays on the handset, you
have new unread messages. To access messages:
1. Press
on the handset and say CyberGenie to
access the main menu.
2. Say a phrase like:
Check my new mail or I want to read my
new messages or Play new mail
Keypad
Press
71
At the end of a message you have the option of
repeating it, going to the next or previous one or
173
•
To repeat a message:
Repeat it or Repeat message
CyberGenie
Press 3
Keypad
•
Entering Non-Numeric
Symbols from the Handset
Keypad
You can use the keypad to enter letters and symbols
from the handset.
To move to the next message:
Next or Next message or Go to the next one
CyberGenie
This feature is used when selecting a name to dial
from the handset phonebook (see “ Placing a Call
Using the Phonebook” on page146) or when
renaming the base station (see “Renaming a Base
Station” on page 167).
Press 1
Keypad
•
To move to the previous message:
Read the previous one or Back up one or
Keypad
CyberGenie
Each numeric key represents several letters, symbols
or numbers. To enter a character other than the first
character for that key, quickly press the key to rotate
through available characters.
Press 2
•
CyberGenie
Keypad
Setting up a
conference
CyberGenie
To delete a message:
Delete it or Delete message
main menu
To set up a new conference call press
6 5.
to switch from upper to
Uppercase
Lowercase
Space - ? ! , . : “ ‘ ( ) 1
Space - ? ! , . : “ ‘ ( ) 1
A B C Å Ä Æ À Ç 2
a b c å ä æ á ç 2
D E F È É 3
d e f è é 3
To start a conference with two calls on hold press
6 2.
G H I Ì 4
g h i ì 4
You cannot set up a CyberGenie conference with two
calls on the same line. (This is often referred to as
network call waiting.)
J K L 5
j k l 5
M N O Ñ Ö Ø Ò 6
m n o ñ ö ø ò 6
P Q R S ß 7
p q r s ß 7
T U V Ü Ù 8
t u v ü ù 8
W X Y Z 9
w x y z 9
0 + & @ / $ % £
0 + & @ / $ % £
#*
#*
You can return to the main menu at any time by
saying a phrase such as:
Start over or Could you start again? or
CyberGenie
174
Use the
key or
lower case:
Key
Conference
I’d like to start a conference
Returning to the
For example, to enter the letter N, you would rapidly
press the 6 key twice.
Press 4
You can use the following phrases to set up a
conference call when you have no calls or when you
have two calls on hold:
Set up a conference
Keypad
Appendices
CG 2400 Use r Guide
deleting. Following are descriptions of actions you
can take.
175
Tables
Call being set up
DA 202 Base Station Indicator
Light Status
Indicator
Green
Green blinking
Amber
Amber blinking
Red
Off
State
Base station is successfully connected to the PC and
CyberGenie@Work is running.
Firmware is being downloaded from the PC to the
base station.
Base station running in standalone mode (PC is not
on, software is not loaded or USB cable is
disconnected).
Hardware is initializing and is in diagnostic mode.
If red for a few seconds, base station is initializing. If
red persists, indicates base station failure—contact
technical support.
Indicator
Green
Red
State
The line is available.
The line is in use.
Amber steady
Outgoing calls are disabled on this line.
Amber broken
CyberGenie did not detect a dial tone on this line
during the last call attempt.
Off
The line is not configured.
Call Status Table
Following is a table of possible states for an active
call. For information on how these states are
reported by the system, see “Call Log” on page101.
The call is being placed.
Talking
A call has been successfully placed.
Consulting
Conference
Talking to a second party while first party is on hold.
A call has been conferenced.
Parked by (user name)
A call has been parked, with the name of the handset
user who parked it.
Recalling
A second call was terminated with a first call on hold
and the first call automatically rings back the
handset.
Connected to
The call has been forwarded to another handset, with
the name of the handset user receiving the call.
(user name)
Connected to voicemail
The call has been forwarded to voicemail.
Call Reason Table
Below is a table of possible reasons for an active call
state. For more information on how these states are
reported by the system, see “ Call Log ” o n p a g e 1 0 1.
Reason
Unpark
Description
A parked call has been retreived by a handset.
CyberGenie
The handset caller has called CyberGenie.
Manual Dial
A call is being dialed manually from the handset
using the keypad.
Predial
External
System Routing
A call has been predialed on a handset but has not
yet engaged.
An external call has been placed.
Call has been automatically routed to handset or
voicemail by system.
Redirect
A call is being redirected.
Forward
A call is being forwarded.
Swap
Transfer
176
The system is preparing to make a call.
Calling
Base station is not connected to power source.
External Line Indicator Status
Description
Appendices
CG 2400 Use r Guide
Status
User has switched between active call and call on
hold.
A call is being transferred.
177
Disconnects
Retrieve
Park
Conference
User has transferred call and hung up before call was
answered.
Reinstalling the Software
A call has been disconnected.
There may be instances where you will want to
uninstall the CyberGenie@Work software.
A parked call has been retrieved.
A call has been parked.
Data backup
When uninstalling the software, you have the option
of backing up the CyberGenie@Work data files.
These files store such data as saved voicemail
messages, user data (including call routing and other
preferences), and so on. It also includes the system
PIN information.
If you forget the
A call has been conferenced in.
Message Notification
A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
Call has been re-routed after three failed attempts by
CyberGenie to understand caller request.
User does not have handset assigned.
If you forget your system PIN, you will need to
uninstall CyberGenie@Work without saving the data,
then reinstall the software.
Busy Forward
Call was forwarded from handset because of busy
signal.
You will also need to reinstall the software if you get
an upgraded version of the program.
Call Rejected
A call has been sent to the call rejection message.
To uninstall the software:
A handset user has taken a call that came in on call
waiting.
1. Right-click on the
Paging
No Handset
Call Waiting Accepted
System is ringing all handsets.
system PIN
Appendices
CG 2400 Use r Guide
Blind transfer
icon on the Windows taskbar.
2. Select Shut Down. A dialog box opens:
3. Click the Backup data files checkbox, then click
Yes to back up your data.
4. Click Start on the Windows taskbar, then select
Programs> CyberGenie>Uninstall.
5. A message displays: Are you sure you want to
completely remove CyberGenie and all of its
components? Click Yes to confirm.
178
179
7. When the backup procedure is complete, click
O K.
8. When prompted whether you want to Remove
Shared File? click No to All.
9. The screen displays the progress of the uninstall
procedure.
10. When uninstall is complete, click OK .
To reinstall the software:
NOTE: Leave the CD in
the drive when you
restart the computer.
You will need the CD in
the drive to complete
installation and run the
Configuration Wizard.
1. Ensure that the CyberGenie@Work server is
closed. Refer to the procedure in “To close the
application: ” on page50 as needed.
2. Insert the CyberGenie@Work CD-ROM into the
drive. When the Install window automatically
opens, click Re-install .
3. Follow the directions on the screen.
To restore backed-up data after
reinstallation:
1. Copy the following files from the CGbackup000X
folder into the CyberGenie@Work\Bin folder:
NOTE: It is also
recommended that you
make a copy of these
files on a floppy disk.
UWAconfig.dat
UWAconfigback.dat
UWAcallLogDB.mdb
2. Reboot your PC.
Configuring Your MAPI
Application Correctly
Appendices
CG 2400 Use r Guide
6. Another message displays: Select a folder for
saving the CyberGenie@Work data files. Click
Use default folder, then click Save.
Once you’ve installed the CyberGenie@Work
software, if an error message displays saying that
Windows Messaging Service or Microsoft Outlook is
not configured properly, you will need to check the
Mail options set in Window’s Control Panel:
1. Go to Control Panel, then double-click the Mail
icon (in some cases it might be Mail and Fax ). A
dialog box with three tabs— Services, Delivery
and Addressing—displays.
2. For CyberGenie@Work to function fully, Personal
Folders should be available in the Services list
box. If not, click the Add button and select
Personal Folders.
3. Windows will ask for the location of a .pst file. It
is recommended that you use the default location
(C:\Windows in Windows 98 and C:\WINNT in
Windows 2000) and save the file as uwastore.pst
as this will ensure that the .pst file will be backed
up and saved during uninstall. Otherwise, if this
file is damaged or lost, you will have to reenter
your contact information.
4. A fter Personal Folders is added to the Services
list, set the Delivery option in the Delivery tab
to Personal Folders . (If you previously had
Outlook set up for Internet Mail, this could give
an error message even after the corporate
workgroup component is installed.
CyberGenie@Work uses the Delivery setting to
create multiple e-mail accounts for the
CyberGenie users.
If you only have Windows Messaging Service loaded,
the Exchange Server service should not be set up as
that will give problems when trying to access the
Inbox. Personal Folders should be set up as above.
WMS for Windows NT has a Configuration Wizard
which guides you through setup. Select the
180
181
MS Outlook can be installed on a system which has
only WMS. However, you should not try to install
WMS on a system that already has MS Outlook setup
since there might be a conflict with some of the files.
When MS Outlook is installed on top of WMS, verify
the Mail settings either in Control Panel or by
selecting the Tools Services options in MS Outlook.
Importing Contact
Information into Outlook or
Windows Messaging
In MS Outlook, contacts can be imported from another
.pst file. The Import option is available in the File menu.
In WMS, though the Import option is available, it allows
import of only .mmf or .pab (Personal Address Book )
files. To be able to get the contact information from
another .pst file (the source file), you will need to copy
the source file into the directory where your own local
.pst file is located (most probably called uwastore.pst),
delete that file and rename the source .pst file to
replace the local .pst file. Care must be taken while
doing this since you could lose messages in the user
accounts that were created by CyberGenie@Work in
the local .pst file.
Troubleshooting
This section describes common situations that may
come up during the installation and operation of
CyberGenie.
Appendices
CG 2400 Use r Guide
Manually Configure Mail Options setting and
make the above changes as otherwise the Wizard
installs Exchange Server and MS Mail PostOffice,
which then interferes with CyberGenie@Work’s
functions.
Hardware
Situation
Base station light
is off
Description
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Base station light
is amber
Cause Base station is damaged.
Action Call technical support.
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers (“External Line Setup” on page66).
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.
182
183
Situation
CyberGenie@Work
always uses
nonbusiness hours
welcome message
Description
Cause Incorrect configuration.
Actions Verify that the A LW AYS U S E N ON BUS IN ESS
H O URS on the Set Business Hours tab for External
Line(s) configuration is unchecked.
Check the PC system time.
Incorrect
on-hold music
is played
The prompt for
system configuration
password never
shows up
CyberGenie
doesn’t use correct
voice (male/female)
An incorrect
announcement or
no announcement
is being played
Calls are
being routed to
an incorrect
destination
184
Cause Incorrect configuration
Action Verify the filename on the
CyberGenie
configuration window. The default file is
musichld.wav .
message notification
Action Check Call Forwarding and Messaging
boxes on
Users configuration.
The call log is empty
Cause Incorrect or incomplete configuration.
Action Check call log configuration on
configuration window.
I cannot make a call
by saying a
caller’s name
Line lock out
PC displays
an unknown device
message
Action Verify that the correct voice is selected on
the
CyberGenie configuration window.
Cause Incorrect configuration.
Action Make sure that contact entry has speech
recognition enabled.
Cause Software is unable to detect remote on-hook
message.
Cause Driver was not copied from CD (during
installation process) before plugging in the base
station’s USB cable to PC.
Handset
Situation
Description
My handset
Actions Reset the handset.
is not working
Reset the base station power.
Replace the handset battery
Cause Incorrect or incomplete configuration.
Actions Verify routing information under the
External Lines configuration for both business and
nonbusiness hours. Also, check Users configuration
to ensure calls are routed to handsets.
Cause Speech recognition disabled in Contacts.
Action Uninstall software. Disconnect base station
from power outlet. Reinstall software, making sure
you do not reconnect base station to power supply
until prompted by system to connect base station.
Cause Incorrect configuration.
Actions Verify that the announcement files have not
been deleted, damaged, or replaced. Do this by
playing back the announcement through
CyberGenie configuration. If the file does not
play, re-record the announcement. If the problem
persists, reinstall software to replace the default
files.
Call Log
Action Wait for 20 seconds or reset the base
station.
Cause Incorrect configuration.
Action Enable the password check on the
CyberGenie configuration by checking System
PIN required, then entering PIN.
Cause Incorrect or incomplete configuration.
Appendices
CG 2400 Use r Guide
There is an error
in call forwarding or
Software
Refer to the handset manual for additional
information.
My handset
gives a busy tone or
constant dial tone
Cause Attempting to make internal call while
system is in standalone mode, or inconsistent state
of base station, handset, or software.
Verify that handsets are subscribed and assigned to
users.
Actions Ensure that handset is subscribed to base
station.
Check the call forwarding properties for the handset
users.
Verify that handset is fully charged.
185
pressing
Cause Handset is subscribed but not assigned yet,
or inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a
user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.
Refer to the handset manual for additional
information.
In addition to the printed documentation and the
online help, your Ericsson CG 2400 System provides
other levels of help.
Help from the Handset
Obtain general help on how to perform system
operations using the handset by pressing 0 or by
saying I Need Help during a CyberGenie session at
the main menu level. CyberGenie will provide a list of
help options from which to select. Select an option by
either pressing the corresponding handset key or by
the number associated with the option.
I cannot subscribe a
new handset
Action Make sure that the handset is first
unsubscribed while PC software is running. See
“Unsubscribing a Handset” o n p a g e 7 9 for full
procedures.
The handsets do not
Actions Ensure that the external line’s incoming
routing option under system configuration indicates
that you want incoming calls to ring through to the
handsets.
Online Support via Internet
Try to re-power the handset.
Telephone Technical Support
ring on an incoming call
Make sure that the current time is correct, and that
business hours/non-business hours are set correctly.
186
Additional Help
Appendices
CG 2400 Use r Guide
I do not hear
a dial tone after
Help is also available at w ww.cybergenietech.com.
For additional technical support, call
1-877-MY-GENIE (1-877-694-3643)
from 8:30 A .M . to 12:30 A.M . EST
(5:30 A .M . to 9:30 P .M . PST).
187
CG 2400 Use r Guide
Record Your PINs
Record your PINs in the spaces below for safekeeping
and easy reference:
System:
Handset PIN:
User PIN:
188
Base Station ID
PIN #
__________________
___________________
Handset Number
PIN #
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
User Name
PIN #
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
Appendices
Tips for Using CyberGenie
PC Performance
The CG 2400 system shares resources with other
software on your PC. Applications that require large
amounts of memory and processor time impact
CyberGenie’s ability to recognize speech commands.
If you experience delays of more than one or two
seconds during a speech command, try closing any
open software applications to see if
CyberGenie@Work will speed up.
CyberGenie Pronunciation
When setting up a user or contact name, you can
correct CyberGenie’s pronunciation and
understanding of the name by entering it
phonetically in the pronunciation fields. There are a
few rules that make this easy:
•
Replace vowels and/or consonants with similar
sounding vowels and/or consonants.
•
Capitalize or duplicate vowels.
•
Insert a dash to silence or lengthen vowels by
breaking up the name.
•
Alter the intonation of a name by re-writing it.
For example:
171
Stefanie
Celine
How to enter
Pronounce a as aa
Stefaa nie
Pronounce i as e
Ce-l e n e
No, thanks or Nope, or pressing 1 on the handset
for Yes or 2 for No.
Asking for help
You can ask for help at any time by saying something
like I need help, or Help me , and CyberGenie will
guide you. You can also press 0 at any time when
using the handset to get CyberGenie’s help.
Calling by name
You can use phrases similar to the examples below to
call someone at home, the office, a mobile phone, or
a pager number:
Other Tips
Practice speaking
While CyberGenie does not learn how to listen to
each specific user, you may need to adjust your
speech when communicating to CyberGenie.
Background noise
CyberGenie rejects most levels of continuous
background noise, but short, loud noises can
interfere with successful speech recognition.
John Smith or John Smith on his pager or
John Smith at work or John Smith on his cell
phone number
Sometimes CyberGenie is not sure of the name and
will ask you to confirm it. You can cancel the call by
saying No, Don’t ; or Stop when CyberGenie
announces that the call is about to be placed.
The following can negatively affect system
performance:
•
Jewelry rubbing on the plastic of the phone.
•
Surrounding noises (such as loud television, dog
barking, sneezing, and so on).
•
Proximity to interfering devices such as
microwave ovens.
Setting up your
voicemail
CyberGenie
In environments where background noise poses a
continuous problem, use the keypad commands
when working with CyberGenie.
More is better
Speak normally
Statements,
not questions
Yes and no
172
The more information you give, the easier it is for
CyberGenie to understand what you say. For
example, say Read the Previous One instead of
Previous to move to an earlier message in the mail
system.
Pronounce words clearly as you would during
everyday conversation. Whispering or shouting
makes it difficult for CyberGenie to understand you.
Phrase your commands as statements, not
questions. For example, if you want to record a
memo, you should say Record a memo! , not
Record a memo?
When CyberGenie asks you a question, most often
your response will be Yes or No. If CyberGenie has
trouble understanding, try saying Yes, please; Yep;
Appendices
CG 2400 Use r Guide
Sample name
One of the first things you can do is set up your
voicemail greeting.
1. To access CyberGenie, press
then say CyberGenie .
on the handset,
2. Try one of the following phrases or a similar
phrase:
Personal greetings or Personal voicemail
announcement or I want to change my
personal greetings
Keypad
Listening to
messages
CyberGenie
Press
811
When the mail icon displays on the handset, you
have new unread messages. To access messages:
1. Press
on the handset and say CyberGenie to
access the main menu.
2. Say a phrase like:
Check my new mail or I want to read my
new messages or Play new mail
Keypad
Press
71
At the end of a message you have the option of
repeating it, going to the next or previous one or
173
•
To repeat a message:
Repeat it or Repeat message
CyberGenie
Press 3
Keypad
•
Entering Non-Numeric
Symbols from the Handset
Keypad
You can use the keypad to enter letters and symbols
from the handset.
To move to the next message:
Next or Next message or Go to the next one
CyberGenie
This feature is used when selecting a name to dial
from the handset phonebook (see “ Placing a Call
Using the Phonebook” on page146) or when
renaming the base station (see “Renaming a Base
Station” on page 167).
Press 1
Keypad
•
To move to the previous message:
Read the previous one or Back up one or
Keypad
CyberGenie
Each numeric key represents several letters, symbols
or numbers. To enter a character other than the first
character for that key, quickly press the key to rotate
through available characters.
Press 2
•
CyberGenie
Keypad
Setting up a
conference
CyberGenie
To delete a message:
Delete it or Delete message
main menu
To set up a new conference call press
6 5.
to switch from upper to
Uppercase
Lowercase
Space - ? ! , . : “ ‘ ( ) 1
Space - ? ! , . : “ ‘ ( ) 1
A B C Å Ä Æ À Ç 2
a b c å ä æ á ç 2
D E F È É 3
d e f è é 3
To start a conference with two calls on hold press
6 2.
G H I Ì 4
g h i ì 4
You cannot set up a CyberGenie conference with two
calls on the same line. (This is often referred to as
network call waiting.)
J K L 5
j k l 5
M N O Ñ Ö Ø Ò 6
m n o ñ ö ø ò 6
P Q R S ß 7
p q r s ß 7
T U V Ü Ù 8
t u v ü ù 8
W X Y Z 9
w x y z 9
0 + & @ / $ % £
0 + & @ / $ % £
#*
#*
You can return to the main menu at any time by
saying a phrase such as:
Start over or Could you start again? or
CyberGenie
174
Use the
key or
lower case:
Key
Conference
I’d like to start a conference
Returning to the
For example, to enter the letter N, you would rapidly
press the 6 key twice.
Press 4
You can use the following phrases to set up a
conference call when you have no calls or when you
have two calls on hold:
Set up a conference
Keypad
Appendices
CG 2400 Use r Guide
deleting. Following are descriptions of actions you
can take.
175
Tables
Call being set up
DA 202 Base Station Indicator
Light Status
Indicator
Green
Green blinking
Amber
Amber blinking
Red
Off
State
Base station is successfully connected to the PC and
CyberGenie@Work is running.
Firmware is being downloaded from the PC to the
base station.
Base station running in standalone mode (PC is not
on, software is not loaded or USB cable is
disconnected).
Hardware is initializing and is in diagnostic mode.
If red for a few seconds, base station is initializing. If
red persists, indicates base station failure—contact
technical support.
Indicator
Green
Red
State
The line is available.
The line is in use.
Amber steady
Outgoing calls are disabled on this line.
Amber broken
CyberGenie did not detect a dial tone on this line
during the last call attempt.
Off
The line is not configured.
Call Status Table
Following is a table of possible states for an active
call. For information on how these states are
reported by the system, see “Call Log” on page101.
The call is being placed.
Talking
A call has been successfully placed.
Consulting
Conference
Talking to a second party while first party is on hold.
A call has been conferenced.
Parked by (user name)
A call has been parked, with the name of the handset
user who parked it.
Recalling
A second call was terminated with a first call on hold
and the first call automatically rings back the
handset.
Connected to
The call has been forwarded to another handset, with
the name of the handset user receiving the call.
(user name)
Connected to voicemail
The call has been forwarded to voicemail.
Call Reason Table
Below is a table of possible reasons for an active call
state. For more information on how these states are
reported by the system, see “ Call Log ” o n p a g e 1 0 1.
Reason
Unpark
Description
A parked call has been retreived by a handset.
CyberGenie
The handset caller has called CyberGenie.
Manual Dial
A call is being dialed manually from the handset
using the keypad.
Predial
External
System Routing
A call has been predialed on a handset but has not
yet engaged.
An external call has been placed.
Call has been automatically routed to handset or
voicemail by system.
Redirect
A call is being redirected.
Forward
A call is being forwarded.
Swap
Transfer
176
The system is preparing to make a call.
Calling
Base station is not connected to power source.
External Line Indicator Status
Description
Appendices
CG 2400 Use r Guide
Status
User has switched between active call and call on
hold.
A call is being transferred.
177
Disconnects
Retrieve
Park
Conference
User has transferred call and hung up before call was
answered.
Reinstalling the Software
A call has been disconnected.
There may be instances where you will want to
uninstall the CyberGenie@Work software.
A parked call has been retrieved.
A call has been parked.
Data backup
When uninstalling the software, you have the option
of backing up the CyberGenie@Work data files.
These files store such data as saved voicemail
messages, user data (including call routing and other
preferences), and so on. It also includes the system
PIN information.
If you forget the
A call has been conferenced in.
Message Notification
A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
Call has been re-routed after three failed attempts by
CyberGenie to understand caller request.
User does not have handset assigned.
If you forget your system PIN, you will need to
uninstall CyberGenie@Work without saving the data,
then reinstall the software.
Busy Forward
Call was forwarded from handset because of busy
signal.
You will also need to reinstall the software if you get
an upgraded version of the program.
Call Rejected
A call has been sent to the call rejection message.
To uninstall the software:
A handset user has taken a call that came in on call
waiting.
1. Right-click on the
Paging
No Handset
Call Waiting Accepted
System is ringing all handsets.
system PIN
Appendices
CG 2400 Use r Guide
Blind transfer
icon on the Windows taskbar.
2. Select Shut Down. A dialog box opens:
3. Click the Backup data files checkbox, then click
Yes to back up your data.
4. Click Start on the Windows taskbar, then select
Programs> CyberGenie>Uninstall.
5. A message displays: Are you sure you want to
completely remove CyberGenie and all of its
components? Click Yes to confirm.
178
179
7. When the backup procedure is complete, click
O K.
8. When prompted whether you want to Remove
Shared File? click No to All.
9. The screen displays the progress of the uninstall
procedure.
10. When uninstall is complete, click OK .
To reinstall the software:
NOTE: Leave the CD in
the drive when you
restart the computer.
You will need the CD in
the drive to complete
installation and run the
Configuration Wizard.
1. Ensure that the CyberGenie@Work server is
closed. Refer to the procedure in “To close the
application: ” on page50 as needed.
2. Insert the CyberGenie@Work CD-ROM into the
drive. When the Install window automatically
opens, click Re-install .
3. Follow the directions on the screen.
To restore backed-up data after
reinstallation:
1. Copy the following files from the CGbackup000X
folder into the CyberGenie@Work\Bin folder:
NOTE: It is also
recommended that you
make a copy of these
files on a floppy disk.
UWAconfig.dat
UWAconfigback.dat
UWAcallLogDB.mdb
2. Reboot your PC.
Configuring Your MAPI
Application Correctly
Appendices
CG 2400 Use r Guide
6. Another message displays: Select a folder for
saving the CyberGenie@Work data files. Click
Use default folder, then click Save.
Once you’ve installed the CyberGenie@Work
software, if an error message displays saying that
Windows Messaging Service or Microsoft Outlook is
not configured properly, you will need to check the
Mail options set in Window’s Control Panel:
1. Go to Control Panel, then double-click the Mail
icon (in some cases it might be Mail and Fax ). A
dialog box with three tabs— Services, Delivery
and Addressing—displays.
2. For CyberGenie@Work to function fully, Personal
Folders should be available in the Services list
box. If not, click the Add button and select
Personal Folders.
3. Windows will ask for the location of a .pst file. It
is recommended that you use the default location
(C:\Windows in Windows 98 and C:\WINNT in
Windows 2000) and save the file as uwastore.pst
as this will ensure that the .pst file will be backed
up and saved during uninstall. Otherwise, if this
file is damaged or lost, you will have to reenter
your contact information.
4. A fter Personal Folders is added to the Services
list, set the Delivery option in the Delivery tab
to Personal Folders . (If you previously had
Outlook set up for Internet Mail, this could give
an error message even after the corporate
workgroup component is installed.
CyberGenie@Work uses the Delivery setting to
create multiple e-mail accounts for the
CyberGenie users.
If you only have Windows Messaging Service loaded,
the Exchange Server service should not be set up as
that will give problems when trying to access the
Inbox. Personal Folders should be set up as above.
WMS for Windows NT has a Configuration Wizard
which guides you through setup. Select the
180
181
MS Outlook can be installed on a system which has
only WMS. However, you should not try to install
WMS on a system that already has MS Outlook setup
since there might be a conflict with some of the files.
When MS Outlook is installed on top of WMS, verify
the Mail settings either in Control Panel or by
selecting the Tools Services options in MS Outlook.
Importing Contact
Information into Outlook or
Windows Messaging
In MS Outlook, contacts can be imported from another
.pst file. The Import option is available in the File menu.
In WMS, though the Import option is available, it allows
import of only .mmf or .pab (Personal Address Book )
files. To be able to get the contact information from
another .pst file (the source file), you will need to copy
the source file into the directory where your own local
.pst file is located (most probably called uwastore.pst),
delete that file and rename the source .pst file to
replace the local .pst file. Care must be taken while
doing this since you could lose messages in the user
accounts that were created by CyberGenie@Work in
the local .pst file.
Troubleshooting
This section describes common situations that may
come up during the installation and operation of
CyberGenie.
Appendices
CG 2400 Use r Guide
Manually Configure Mail Options setting and
make the above changes as otherwise the Wizard
installs Exchange Server and MS Mail PostOffice,
which then interferes with CyberGenie@Work’s
functions.
Hardware
Situation
Base station light
is off
Description
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Base station light
is amber
Cause Base station is damaged.
Action Call technical support.
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers (“External Line Setup” on page66).
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.
182
183
Situation
CyberGenie@Work
always uses
nonbusiness hours
welcome message
Description
Cause Incorrect configuration.
Actions Verify that the A LW AYS U S E N ON BUS IN ESS
H O URS on the Set Business Hours tab for External
Line(s) configuration is unchecked.
Check the PC system time.
Incorrect
on-hold music
is played
The prompt for
system configuration
password never
shows up
CyberGenie
doesn’t use correct
voice (male/female)
An incorrect
announcement or
no announcement
is being played
Calls are
being routed to
an incorrect
destination
184
Cause Incorrect configuration
Action Verify the filename on the
CyberGenie
configuration window. The default file is
musichld.wav .
message notification
Action Check Call Forwarding and Messaging
boxes on
Users configuration.
The call log is empty
Cause Incorrect or incomplete configuration.
Action Check call log configuration on
configuration window.
I cannot make a call
by saying a
caller’s name
Line lock out
PC displays
an unknown device
message
Action Verify that the correct voice is selected on
the
CyberGenie configuration window.
Cause Incorrect configuration.
Action Make sure that contact entry has speech
recognition enabled.
Cause Software is unable to detect remote on-hook
message.
Cause Driver was not copied from CD (during
installation process) before plugging in the base
station’s USB cable to PC.
Handset
Situation
Description
My handset
Actions Reset the handset.
is not working
Reset the base station power.
Replace the handset battery
Cause Incorrect or incomplete configuration.
Actions Verify routing information under the
External Lines configuration for both business and
nonbusiness hours. Also, check Users configuration
to ensure calls are routed to handsets.
Cause Speech recognition disabled in Contacts.
Action Uninstall software. Disconnect base station
from power outlet. Reinstall software, making sure
you do not reconnect base station to power supply
until prompted by system to connect base station.
Cause Incorrect configuration.
Actions Verify that the announcement files have not
been deleted, damaged, or replaced. Do this by
playing back the announcement through
CyberGenie configuration. If the file does not
play, re-record the announcement. If the problem
persists, reinstall software to replace the default
files.
Call Log
Action Wait for 20 seconds or reset the base
station.
Cause Incorrect configuration.
Action Enable the password check on the
CyberGenie configuration by checking System
PIN required, then entering PIN.
Cause Incorrect or incomplete configuration.
Appendices
CG 2400 Use r Guide
There is an error
in call forwarding or
Software
Refer to the handset manual for additional
information.
My handset
gives a busy tone or
constant dial tone
Cause Attempting to make internal call while
system is in standalone mode, or inconsistent state
of base station, handset, or software.
Verify that handsets are subscribed and assigned to
users.
Actions Ensure that handset is subscribed to base
station.
Check the call forwarding properties for the handset
users.
Verify that handset is fully charged.
185
pressing
Cause Handset is subscribed but not assigned yet,
or inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a
user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.
Refer to the handset manual for additional
information.
In addition to the printed documentation and the
online help, your Ericsson CG 2400 System provides
other levels of help.
Help from the Handset
Obtain general help on how to perform system
operations using the handset by pressing 0 or by
saying I Need Help during a CyberGenie session at
the main menu level. CyberGenie will provide a list of
help options from which to select. Select an option by
either pressing the corresponding handset key or by
the number associated with the option.
I cannot subscribe a
new handset
Action Make sure that the handset is first
unsubscribed while PC software is running. See
“Unsubscribing a Handset” o n p a g e 7 9 for full
procedures.
The handsets do not
Actions Ensure that the external line’s incoming
routing option under system configuration indicates
that you want incoming calls to ring through to the
handsets.
Online Support via Internet
Try to re-power the handset.
Telephone Technical Support
ring on an incoming call
Make sure that the current time is correct, and that
business hours/non-business hours are set correctly.
186
Additional Help
Appendices
CG 2400 Use r Guide
I do not hear
a dial tone after
Help is also available at w ww.cybergenietech.com.
For additional technical support, call
1-877-MY-GENIE (1-877-694-3643)
from 8:30 A .M . to 12:30 A.M . EST
(5:30 A .M . to 9:30 P .M . PST).
187
CG 2400 Use r Guide
Record Your PINs
Record your PINs in the spaces below for safekeeping
and easy reference:
System:
Handset PIN:
User PIN:
188
Base Station ID
PIN #
__________________
___________________
Handset Number
PIN #
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
_________
___________________
User Name
PIN #
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________

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