Cygnion HRCU10102 Cordless Phone User Manual Chapter9
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CG2400 chapter 9
171
Appendices
Tips for Using CyberGenie
PC Performance
The CG 2400 system shares resources with other
software on your PC. Applications that require large
amounts of memory and processor time impact
CyberGenie’s ability to recognize speech commands.
If you experience delays of more than one or two
seconds during a speech command, try closing any
open software applications to see if
CyberGenie@Work will speed up.
CyberGenie Pronunciation
When setting up a user or contact name, you can
correct CyberGenie’s pronunciation and
understanding of the name by entering it
phonetically in the pronunciation fields. There are a
few rules that make this easy:
•Replace vowels and/or consonants with similar
sounding vowels and/or consonants.
•Capitalize or duplicate vowels.
•Insert a dash to silence or lengthen vowels by
breaking up the name.
•Alter the intonation of a name by re-writing it.
For example:
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172
Sample name How to enter
Stefanie Pronounce a as aa Stefaanie
Celine Pronounce i as eCe-lene
Other Tips
Practice speaking While CyberGenie does not learn how to listen to
each specific user, you may need to adjust your
speech when communicating to CyberGenie.
Background noise CyberGenie rejects most levels of continuous
background noise, but short, loud noises can
interfere with successful speech recognition.
The following can negatively affect system
performance:
•Jewelry rubbing on the plastic of the phone.
•Surrounding noises (such as loud television, dog
barking, sneezing, and so on).
•Proximity to interfering devices such as
microwave ovens.
In environments where background noise poses a
continuous problem, use the keypad commands
when working with CyberGenie.
More is better The more information you give, the easier it is for
CyberGenie to understand what you say. For
example, say Read the Previous One instead of
Previous to move to an earlier message in the mail
system.
Speak normally Pronounce words clearly as you would during
everyday conversation. Whispering or shouting
makes it difficult for CyberGenie to understand you.
Statements,
not questions
Phrase your commands as statements, not
questions. For example, if you want to record a
memo, you should say Record a memo!, not
Record a memo?
Yes and no When CyberGenie asks you a question, most often
your response will be Yes or No. If CyberGenie has
trouble understanding, try saying Yes, please; Yep;
Appendices
173
No, thanks or Nope, or pressing 1 on the handset
for Yes or 2 for No.
Asking for help You can ask for help at any time by saying something
like I need help, or Help me, and CyberGenie will
guide you. You can also press 0 at any time when
using the handset to get CyberGenie’s help.
Calling by name You can use phrases similar to the examples below to
call someone at home, the office, a mobile phone, or
a pager number:
John Smith or John Smith on his pager or
John Smith at work or John Smith on his cell
phone number
Sometimes CyberGenie is not sure of the name and
will ask you to confirm it. You can cancel the call by
saying No, Don’t; or Stop when CyberGenie
announces that the call is about to be placed.
Setting up your
voicemail
One of the first things you can do is set up your
voicemail greeting.
CyberGenie 1. To access CyberGenie, press on the handset,
then say CyberGenie.
2. Try one of the following phrases or a similar
phrase:
Personal greetings or Personal voicemail
announcement or I want to change my
personal greetings
Keypad Press 8 1 1
Listening to
messages
When the mail icon displays on the handset, you
have new unread messages. To access messages:
CyberGenie 1. Press on the handset and say CyberGenie to
access the main menu.
2. Say a phrase like:
Check my new mail or I want to read my
new messages or Play new mail
Keypad Press 7 1
At the end of a message you have the option of
repeating it, going to the next or previous one or
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deleting. Following are descriptions of actions you
can take.
•To repeat a message:
CyberGenie Repeat it or Repeat message
Keypad Press 3
•To move to the next message:
CyberGenie Next or Next message or Go to the next one
Keypad Press 1
•To move to the previous message:
CyberGenie Read the previous one or Back up one or
Keypad
Press 2
•To delete a message:
CyberGenie Delete it or Delete message
Keypad Press 4
Setting up a
conference
You can use the following phrases to set up a
conference call when you have no calls or when you
have two calls on hold:
CyberGenie Conference
Set up a conference
I’d like to start a conference
Keypad To set up a new conference call press 6 5 .
To start a conference with two calls on hold press
6 2.
You cannot set up a CyberGenie conference with two
calls on the same line. (This is often referred to as
network call waiting.)
Returning to the
main menu
You can return to the main menu at any time by
saying a phrase such as:
Start over or Could you start again? or
CyberGenie
Appendices
175
Entering Non-Numeric
Symbols from the Handset
Keypad
You can use the keypad to enter letters and symbols
from the handset.
This feature is used when selecting a name to dial
from the handset phonebook (see “Placing a Call
Using the Phonebook” on page146) or when
renaming the base station (see “Renaming a Base
Station” on page167).
Each numeric key represents several letters, symbols
or numbers. To enter a character other than the first
character for that key, quickly press the key to rotate
through available characters.
For example, to enter the letter N, you would rapidly
press the 6 key twice.
Use the key or to switch from upper to
lower case:
Key Uppercase Lowercase
1Space - ? ! , . : “ ‘ ( ) 1 Space - ? ! , . : “ ‘ ( ) 1
2A B C Å Ä Æ À Ç 2 a b c å ä æ á ç 2
3D E F È É 3 d e f è é 3
4G H I Ì 4 g h i ì 4
5J K L 5 j k l 5
6M N O Ñ Ö Ø Ò 6 m n o ñ ö ø ò 6
7P Q R S ß 7 p q r s ß 7
8T U V Ü Ù 8 t u v ü ù 8
9W X Y Z 9 w x y z 9
00 + & @ / $ % £ 0 + & @ / $ % £
## * # *
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Tables
DA 202 Base Station Indicator
Light Status
Indicator State
Green Base station is successfully connected to the PC and
CyberGenie@Work is running.
Green blinking Firmware is being downloaded from the PC to the
base station.
Amber Base station running in standalone mode (PC is not
on, software is not loaded or USB cable is
disconnected).
Amber blinking Hardware is initializing and is in diagnostic mode.
Red If red for a few seconds, base station is initializing. If
red persists, indicates base station failure—contact
technical support.
Off Base station is not connected to power source.
External Line Indicator Status
Indicator State
Green The line is available.
Red The line is in use.
Amber steady Outgoing calls are disabled on this line.
Amber broken CyberGenie did not detect a dial tone on this line
during the last call attempt.
Off The line is not configured.
Call Status Table
Following is a table of possible states for an active
call. For information on how these states are
reported by the system, see “Call Log” on page101.
Appendices
177
Status Description
Call being set up The system is preparing to make a call.
Calling The call is being placed.
Talking A call has been successfully placed.
Consulting Talking to a second party while first party is on hold.
Conference A call has been conferenced.
Parked by (user name) A call has been parked, with the name of the handset
user who parked it.
Recalling A second call was terminated with a first call on hold
and the first call automatically rings back the
handset.
Connected to
(user name)
The call has been forwarded to another handset, with
the name of the handset user receiving the call.
Connected to voicemail The call has been forwarded to voicemail.
Call Reason Table
Below is a table of possible reasons for an active call
state. For more information on how these states are
reported by the system, see “Call Log” on page101.
Reason Description
Unpark A parked call has been retreived by a handset.
CyberGenie The handset caller has called CyberGenie.
Manual Dial A call is being dialed manually from the handset
using the keypad.
Predial A call has been predialed on a handset but has not
yet engaged.
External An external call has been placed.
System Routing Call has been automatically routed to handset or
voicemail by system.
Redirect A call is being redirected.
Forward A call is being forwarded.
Swap User has switched between active call and call on
hold.
Transfer A call is being transferred.
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Blind transfer User has transferred call and hung up before call was
answered.
Disconnects A call has been disconnected.
Retrieve A parked call has been retrieved.
Park A call has been parked.
Conference A call has been conferenced in.
Message Notification A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
Call has been re-routed after three failed attempts by
CyberGenie to understand caller request.
Paging System is ringing all handsets.
No Handset User does not have handset assigned.
Busy Forward Call was forwarded from handset because of busy
signal.
Call Rejected A call has been sent to the call rejection message.
Call Waiting Accepted A handset user has taken a call that came in on call
waiting.
Appendices
179
Reinstalling the Software
There may be instances where you will want to
uninstall the CyberGenie@Work software.
Data backup When uninstalling the software, you have the option
of backing up the CyberGenie@Work data files.
These files store such data as saved voicemail
messages, user data (including call routing and other
preferences), and so on. It also includes the system
PIN information.
If you forget the
system PIN
If you forget your system PIN, you will need to
uninstall CyberGenie@Work without saving the data,
then reinstall the software.
You will also need to reinstall the software if you get
an upgraded version of the program.
To uninstall the software:
1. Right-click on the icon on the Windows taskbar.
2. Select Shut Down. A dialog box opens:
3. Click the Backup data files checkbox, then click
Yes to back up your data.
4. Click Start on the Windows taskbar, then select
Programs> CyberGenie>Uninstall.
5. A message displays: Are you sure you want to
completely remove CyberGenie and all of its
components? Click Yes to confirm.
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6. Another message displays: Select a folder for
saving the CyberGenie@Work data files. Click
Use default folder, then click Save.
7. When the backup procedure is complete, click
OK.
8. When prompted whether you want to Remove
Shared File? click No to All.
9. The screen displays the progress of the uninstall
procedure.
10.When uninstall is complete, click OK.
To reinstall the software:
NOTE: Leave the CD in
the drive when you
restart the computer.
You will need the CD in
the drive to complete
installation and run the
Configuration Wizard.
1. Ensure that the CyberGenie@Work server is
closed. Refer to the procedure in “To close the
application:” on page50 as needed.
2. Insert the CyberGenie@Work CD-ROM into the
drive. When the Install window automatically
opens, click Re-install.
3. Follow the directions on the screen.
To restore backed-up data after
reinstallation:
1. Copy the following files from the CGbackup000X
folder into the CyberGenie@Work\Bin folder:
NOTE: It is also
recommended that you
make a copy of these
files on a floppy disk.
UWAconfig.dat
UWAconfigback.dat
UWAcallLogDB.mdb
2. Reboot your PC.
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181
Configuring Your MAPI
Application Correctly
Once you’ve installed the CyberGenie@Work
software, if an error message displays saying that
Windows Messaging Service or Microsoft Outlook is
not configured properly, you will need to check the
Mail options set in Window’s Control Panel:
1. Go to Control Panel, then double-click the Mail
icon (in some cases it might be Mail and Fax). A
dialog box with three tabs—Services, Delivery
and Addressing—displays.
2. For CyberGenie@Work to function fully, Personal
Folders should be available in the Services list
box. If not, click the Add button and select
Personal Folders.
3. Windows will ask for the location of a .pst file. It
is recommended that you use the default location
(C:\Windows in Windows 98 and C:\WINNT in
Windows 2000) and save the file as uwastore.pst
as this will ensure that the .pst file will be backed
up and saved during uninstall. Otherwise, if this
file is damaged or lost, you will have to reenter
your contact information.
4. After Personal Folders is added to the Services
list, set the Delivery option in the Delivery tab
to Personal Folders. (If you previously had
Outlook set up for Internet Mail, this could give
an error message even after the corporate
workgroup component is installed.
CyberGenie@Work uses the Delivery setting to
create multiple e-mail accounts for the
CyberGenie users.
If you only have Windows Messaging Service loaded,
the Exchange Server service should not be set up as
that will give problems when trying to access the
Inbox. Personal Folders should be set up as above.
WMS for Windows NT has a Configuration Wizard
which guides you through setup. Select the
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Manually Configure Mail Options setting and
make the above changes as otherwise the Wizard
installs Exchange Server and MS Mail PostOffice,
which then interferes with CyberGenie@Work’s
functions.
MS Outlook can be installed on a system which has
only WMS. However, you should not try to install
WMS on a system that already has MS Outlook setup
since there might be a conflict with some of the files.
When MS Outlook is installed on top of WMS, verify
the Mail settings either in Control Panel or by
selecting the Tools Services options in MS Outlook.
Importing Contact
Information into Outlook or
Windows Messaging
In MS Outlook, contacts can be imported from another
.pst file. The Import option is available in the File menu.
In WMS, though the Import option is available, it allows
import of only .mmf or .pab (Personal Address Book )
files. To be able to get the contact information from
another .pst file (the source file), you will need to copy
the source file into the directory where your own local
.pst file is located (most probably called uwastore.pst),
delete that file and rename the source .pst file to
replace the local .pst file. Care must be taken while
doing this since you could lose messages in the user
accounts that were created by CyberGenie@Work in
the local .pst file.
Appendices
183
Troubleshooting
This section describes common situations that may
come up during the installation and operation of
CyberGenie.
Hardware
Situation Description
Base station light
is off
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Cause Base station is damaged.
Action Call technical support.
Base station light
is amber
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers (“External Line Setup” on page66).
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.
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Software
Situation Description
CyberGenie@Work
always uses
nonbusiness hours
welcome message
Cause Incorrect configuration.
Actions Verify that the ALWAYS USE NONBUSINESS
HOURS on the Set Business Hours tab for External
Line(s) configuration is unchecked.
Check the PC system time.
Incorrect
on-hold music
is played
Cause Incorrect configuration
Action Verify the filename on the CyberGenie
configuration window. The default file is
musichld.wav.
The prompt for
system configuration
password never
shows up
Cause Incorrect configuration.
Action Enable the password check on the
CyberGenie configuration by checking System
PIN required, then entering PIN.
CyberGenie
doesn’t use correct
voice (male/female)
Cause Incorrect configuration.
Action Verify that the correct voice is selected on
the CyberGenie configuration window.
An incorrect
announcement or
no announcement
is being played
Cause Incorrect configuration.
Actions Verify that the announcement files have not
been deleted, damaged, or replaced. Do this by
playing back the announcement through
CyberGenie configuration. If the file does not
play, re-record the announcement. If the problem
persists, reinstall software to replace the default
files.
Calls are
being routed to
an incorrect
destination
Cause Incorrect or incomplete configuration.
Actions Verify routing information under the
External Lines configuration for both business and
nonbusiness hours. Also, check Users configuration
to ensure calls are routed to handsets.
Verify that handsets are subscribed and assigned to
users.
Check the call forwarding properties for the handset
users.
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There is an error
in call forwarding or
message notification
Cause Incorrect or incomplete configuration.
Action Check Call Forwarding and Messaging
boxes on Users configuration.
The call log is empty Cause Incorrect or incomplete configuration.
Action Check call log configuration on Call Log
configuration window.
I cannot make a call
by saying a
caller’s name
Cause Speech recognition disabled in Contacts.
Action Make sure that contact entry has speech
recognition enabled.
Line lock out Cause Software is unable to detect remote on-hook
message.
Action Wait for 20 seconds or reset the base
station.
PC displays
an unknown device
message
Cause Driver was not copied from CD (during
installation process) before plugging in the base
station’s USB cable to PC.
Action Uninstall software. Disconnect base station
from power outlet. Reinstall software, making sure
you do not reconnect base station to power supply
until prompted by system to connect base station.
Handset
Situation Description
My handset
is not working
Actions Reset the handset.
Reset the base station power.
Replace the handset battery
Refer to the handset manual for additional
information.
My handset
gives a busy tone or
constant dial tone
Cause Attempting to make internal call while
system is in standalone mode, or inconsistent state
of base station, handset, or software.
Actions Ensure that handset is subscribed to base
station.
Verify that handset is fully charged.
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I do not hear
a dial tone after
pressing
Cause Handset is subscribed but not assigned yet,
or inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a
user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.
Refer to the handset manual for additional
information.
I cannot subscribe a
new handset
Action Make sure that the handset is first
unsubscribed while PC software is running. See
“Unsubscribing a Handset” on page79 for full
procedures.
The handsets do not
ring on an incoming call
Actions Ensure that the external line’s incoming
routing option under system configuration indicates
that you want incoming calls to ring through to the
handsets.
Try to re-power the handset.
Make sure that the current time is correct, and that
business hours/non-business hours are set correctly.
Appendices
187
Additional Help
In addition to the printed documentation and the
online help, your Ericsson CG 2400 System provides
other levels of help.
Help from the Handset
Obtain general help on how to perform system
operations using the handset by pressing 0 or by
saying I Need Help during a CyberGenie session at
the main menu level. CyberGenie will provide a list of
help options from which to select. Select an option by
either pressing the corresponding handset key or by
the number associated with the option.
Online Support via Internet
Help is also available at www.cybergenietech.com.
Telephone Technical Support
For additional technical support, call
1-877-MY-GENIE (1-877-694-3643)
from 8:30 A.M. to 12:30 A.M. EST
(5:30 A.M. to 9:30 P.M. PST).
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Record Your PINs
Record your PINs in the spaces below for safekeeping
and easy reference:
Base Station ID PIN #
System: __________________ ___________________
Handset Number PIN #
Handset PIN: _________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
User Name PIN #
User PIN: ___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
171
Appendices
Tips for Using CyberGenie
PC Performance
The CG 2400 system shares resources with other
software on your PC. Applications that require large
amounts of memory and processor time impact
CyberGenie’s ability to recognize speech commands.
If you experience delays of more than one or two
seconds during a speech command, try closing any
open software applications to see if
CyberGenie@Work will speed up.
CyberGenie Pronunciation
When setting up a user or contact name, you can
correct CyberGenie’s pronunciation and
understanding of the name by entering it
phonetically in the pronunciation fields. There are a
few rules that make this easy:
•Replace vowels and/or consonants with similar
sounding vowels and/or consonants.
•Capitalize or duplicate vowels.
•Insert a dash to silence or lengthen vowels by
breaking up the name.
•Alter the intonation of a name by re-writing it.
For example:
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172
Sample name How to enter
Stefanie Pronounce a as aa Stefaanie
Celine Pronounce i as eCe-lene
Other Tips
Practice speaking While CyberGenie does not learn how to listen to
each specific user, you may need to adjust your
speech when communicating to CyberGenie.
Background noise CyberGenie rejects most levels of continuous
background noise, but short, loud noises can
interfere with successful speech recognition.
The following can negatively affect system
performance:
•Jewelry rubbing on the plastic of the phone.
•Surrounding noises (such as loud television, dog
barking, sneezing, and so on).
•Proximity to interfering devices such as
microwave ovens.
In environments where background noise poses a
continuous problem, use the keypad commands
when working with CyberGenie.
More is better The more information you give, the easier it is for
CyberGenie to understand what you say. For
example, say Read the Previous One instead of
Previous to move to an earlier message in the mail
system.
Speak normally Pronounce words clearly as you would during
everyday conversation. Whispering or shouting
makes it difficult for CyberGenie to understand you.
Statements,
not questions
Phrase your commands as statements, not
questions. For example, if you want to record a
memo, you should say Record a memo!, not
Record a memo?
Yes and no When CyberGenie asks you a question, most often
your response will be Yes or No. If CyberGenie has
trouble understanding, try saying Yes, please; Yep;
Appendices
173
No, thanks or Nope, or pressing 1 on the handset
for Yes or 2 for No.
Asking for help You can ask for help at any time by saying something
like I need help, or Help me, and CyberGenie will
guide you. You can also press 0 at any time when
using the handset to get CyberGenie’s help.
Calling by name You can use phrases similar to the examples below to
call someone at home, the office, a mobile phone, or
a pager number:
John Smith or John Smith on his pager or
John Smith at work or John Smith on his cell
phone number
Sometimes CyberGenie is not sure of the name and
will ask you to confirm it. You can cancel the call by
saying No, Don’t; or Stop when CyberGenie
announces that the call is about to be placed.
Setting up your
voicemail
One of the first things you can do is set up your
voicemail greeting.
CyberGenie 1. To access CyberGenie, press on the handset,
then say CyberGenie.
2. Try one of the following phrases or a similar
phrase:
Personal greetings or Personal voicemail
announcement or I want to change my
personal greetings
Keypad Press 8 1 1
Listening to
messages
When the mail icon displays on the handset, you
have new unread messages. To access messages:
CyberGenie 1. Press on the handset and say CyberGenie to
access the main menu.
2. Say a phrase like:
Check my new mail or I want to read my
new messages or Play new mail
Keypad Press 7 1
At the end of a message you have the option of
repeating it, going to the next or previous one or
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deleting. Following are descriptions of actions you
can take.
•To repeat a message:
CyberGenie Repeat it or Repeat message
Keypad Press 3
•To move to the next message:
CyberGenie Next or Next message or Go to the next one
Keypad Press 1
•To move to the previous message:
CyberGenie Read the previous one or Back up one or
Keypad
Press 2
•To delete a message:
CyberGenie Delete it or Delete message
Keypad Press 4
Setting up a
conference
You can use the following phrases to set up a
conference call when you have no calls or when you
have two calls on hold:
CyberGenie Conference
Set up a conference
I’d like to start a conference
Keypad To set up a new conference call press 6 5 .
To start a conference with two calls on hold press
6 2.
You cannot set up a CyberGenie conference with two
calls on the same line. (This is often referred to as
network call waiting.)
Returning to the
main menu
You can return to the main menu at any time by
saying a phrase such as:
Start over or Could you start again? or
CyberGenie
Appendices
175
Entering Non-Numeric
Symbols from the Handset
Keypad
You can use the keypad to enter letters and symbols
from the handset.
This feature is used when selecting a name to dial
from the handset phonebook (see “Placing a Call
Using the Phonebook” on page146) or when
renaming the base station (see “Renaming a Base
Station” on page167).
Each numeric key represents several letters, symbols
or numbers. To enter a character other than the first
character for that key, quickly press the key to rotate
through available characters.
For example, to enter the letter N, you would rapidly
press the 6 key twice.
Use the key or to switch from upper to
lower case:
Key Uppercase Lowercase
1Space - ? ! , . : “ ‘ ( ) 1 Space - ? ! , . : “ ‘ ( ) 1
2A B C Å Ä Æ À Ç 2 a b c å ä æ á ç 2
3D E F È É 3 d e f è é 3
4G H I Ì 4 g h i ì 4
5J K L 5 j k l 5
6M N O Ñ Ö Ø Ò 6 m n o ñ ö ø ò 6
7P Q R S ß 7 p q r s ß 7
8T U V Ü Ù 8 t u v ü ù 8
9W X Y Z 9 w x y z 9
00 + & @ / $ % £ 0 + & @ / $ % £
## * # *
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Tables
DA 202 Base Station Indicator
Light Status
Indicator State
Green Base station is successfully connected to the PC and
CyberGenie@Work is running.
Green blinking Firmware is being downloaded from the PC to the
base station.
Amber Base station running in standalone mode (PC is not
on, software is not loaded or USB cable is
disconnected).
Amber blinking Hardware is initializing and is in diagnostic mode.
Red If red for a few seconds, base station is initializing. If
red persists, indicates base station failure—contact
technical support.
Off Base station is not connected to power source.
External Line Indicator Status
Indicator State
Green The line is available.
Red The line is in use.
Amber steady Outgoing calls are disabled on this line.
Amber broken CyberGenie did not detect a dial tone on this line
during the last call attempt.
Off The line is not configured.
Call Status Table
Following is a table of possible states for an active
call. For information on how these states are
reported by the system, see “Call Log” on page101.
Appendices
177
Status Description
Call being set up The system is preparing to make a call.
Calling The call is being placed.
Talking A call has been successfully placed.
Consulting Talking to a second party while first party is on hold.
Conference A call has been conferenced.
Parked by (user name) A call has been parked, with the name of the handset
user who parked it.
Recalling A second call was terminated with a first call on hold
and the first call automatically rings back the
handset.
Connected to
(user name)
The call has been forwarded to another handset, with
the name of the handset user receiving the call.
Connected to voicemail The call has been forwarded to voicemail.
Call Reason Table
Below is a table of possible reasons for an active call
state. For more information on how these states are
reported by the system, see “Call Log” on page101.
Reason Description
Unpark A parked call has been retreived by a handset.
CyberGenie The handset caller has called CyberGenie.
Manual Dial A call is being dialed manually from the handset
using the keypad.
Predial A call has been predialed on a handset but has not
yet engaged.
External An external call has been placed.
System Routing Call has been automatically routed to handset or
voicemail by system.
Redirect A call is being redirected.
Forward A call is being forwarded.
Swap User has switched between active call and call on
hold.
Transfer A call is being transferred.
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Blind transfer User has transferred call and hung up before call was
answered.
Disconnects A call has been disconnected.
Retrieve A parked call has been retrieved.
Park A call has been parked.
Conference A call has been conferenced in.
Message Notification A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
Call has been re-routed after three failed attempts by
CyberGenie to understand caller request.
Paging System is ringing all handsets.
No Handset User does not have handset assigned.
Busy Forward Call was forwarded from handset because of busy
signal.
Call Rejected A call has been sent to the call rejection message.
Call Waiting Accepted A handset user has taken a call that came in on call
waiting.
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Reinstalling the Software
There may be instances where you will want to
uninstall the CyberGenie@Work software.
Data backup When uninstalling the software, you have the option
of backing up the CyberGenie@Work data files.
These files store such data as saved voicemail
messages, user data (including call routing and other
preferences), and so on. It also includes the system
PIN information.
If you forget the
system PIN
If you forget your system PIN, you will need to
uninstall CyberGenie@Work without saving the data,
then reinstall the software.
You will also need to reinstall the software if you get
an upgraded version of the program.
To uninstall the software:
1. Right-click on the icon on the Windows taskbar.
2. Select Shut Down. A dialog box opens:
3. Click the Backup data files checkbox, then click
Yes to back up your data.
4. Click Start on the Windows taskbar, then select
Programs> CyberGenie>Uninstall.
5. A message displays: Are you sure you want to
completely remove CyberGenie and all of its
components? Click Yes to confirm.
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6. Another message displays: Select a folder for
saving the CyberGenie@Work data files. Click
Use default folder, then click Save.
7. When the backup procedure is complete, click
OK.
8. When prompted whether you want to Remove
Shared File? click No to All.
9. The screen displays the progress of the uninstall
procedure.
10.When uninstall is complete, click OK.
To reinstall the software:
NOTE: Leave the CD in
the drive when you
restart the computer.
You will need the CD in
the drive to complete
installation and run the
Configuration Wizard.
1. Ensure that the CyberGenie@Work server is
closed. Refer to the procedure in “To close the
application:” on page50 as needed.
2. Insert the CyberGenie@Work CD-ROM into the
drive. When the Install window automatically
opens, click Re-install.
3. Follow the directions on the screen.
To restore backed-up data after
reinstallation:
1. Copy the following files from the CGbackup000X
folder into the CyberGenie@Work\Bin folder:
NOTE: It is also
recommended that you
make a copy of these
files on a floppy disk.
UWAconfig.dat
UWAconfigback.dat
UWAcallLogDB.mdb
2. Reboot your PC.
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181
Configuring Your MAPI
Application Correctly
Once you’ve installed the CyberGenie@Work
software, if an error message displays saying that
Windows Messaging Service or Microsoft Outlook is
not configured properly, you will need to check the
Mail options set in Window’s Control Panel:
1. Go to Control Panel, then double-click the Mail
icon (in some cases it might be Mail and Fax). A
dialog box with three tabs—Services, Delivery
and Addressing—displays.
2. For CyberGenie@Work to function fully, Personal
Folders should be available in the Services list
box. If not, click the Add button and select
Personal Folders.
3. Windows will ask for the location of a .pst file. It
is recommended that you use the default location
(C:\Windows in Windows 98 and C:\WINNT in
Windows 2000) and save the file as uwastore.pst
as this will ensure that the .pst file will be backed
up and saved during uninstall. Otherwise, if this
file is damaged or lost, you will have to reenter
your contact information.
4. After Personal Folders is added to the Services
list, set the Delivery option in the Delivery tab
to Personal Folders. (If you previously had
Outlook set up for Internet Mail, this could give
an error message even after the corporate
workgroup component is installed.
CyberGenie@Work uses the Delivery setting to
create multiple e-mail accounts for the
CyberGenie users.
If you only have Windows Messaging Service loaded,
the Exchange Server service should not be set up as
that will give problems when trying to access the
Inbox. Personal Folders should be set up as above.
WMS for Windows NT has a Configuration Wizard
which guides you through setup. Select the
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Manually Configure Mail Options setting and
make the above changes as otherwise the Wizard
installs Exchange Server and MS Mail PostOffice,
which then interferes with CyberGenie@Work’s
functions.
MS Outlook can be installed on a system which has
only WMS. However, you should not try to install
WMS on a system that already has MS Outlook setup
since there might be a conflict with some of the files.
When MS Outlook is installed on top of WMS, verify
the Mail settings either in Control Panel or by
selecting the Tools Services options in MS Outlook.
Importing Contact
Information into Outlook or
Windows Messaging
In MS Outlook, contacts can be imported from another
.pst file. The Import option is available in the File menu.
In WMS, though the Import option is available, it allows
import of only .mmf or .pab (Personal Address Book )
files. To be able to get the contact information from
another .pst file (the source file), you will need to copy
the source file into the directory where your own local
.pst file is located (most probably called uwastore.pst),
delete that file and rename the source .pst file to
replace the local .pst file. Care must be taken while
doing this since you could lose messages in the user
accounts that were created by CyberGenie@Work in
the local .pst file.
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183
Troubleshooting
This section describes common situations that may
come up during the installation and operation of
CyberGenie.
Hardware
Situation Description
Base station light
is off
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Cause Base station is damaged.
Action Call technical support.
Base station light
is amber
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers (“External Line Setup” on page66).
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.
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Software
Situation Description
CyberGenie@Work
always uses
nonbusiness hours
welcome message
Cause Incorrect configuration.
Actions Verify that the ALWAYS USE NONBUSINESS
HOURS on the Set Business Hours tab for External
Line(s) configuration is unchecked.
Check the PC system time.
Incorrect
on-hold music
is played
Cause Incorrect configuration
Action Verify the filename on the CyberGenie
configuration window. The default file is
musichld.wav.
The prompt for
system configuration
password never
shows up
Cause Incorrect configuration.
Action Enable the password check on the
CyberGenie configuration by checking System
PIN required, then entering PIN.
CyberGenie
doesn’t use correct
voice (male/female)
Cause Incorrect configuration.
Action Verify that the correct voice is selected on
the CyberGenie configuration window.
An incorrect
announcement or
no announcement
is being played
Cause Incorrect configuration.
Actions Verify that the announcement files have not
been deleted, damaged, or replaced. Do this by
playing back the announcement through
CyberGenie configuration. If the file does not
play, re-record the announcement. If the problem
persists, reinstall software to replace the default
files.
Calls are
being routed to
an incorrect
destination
Cause Incorrect or incomplete configuration.
Actions Verify routing information under the
External Lines configuration for both business and
nonbusiness hours. Also, check Users configuration
to ensure calls are routed to handsets.
Verify that handsets are subscribed and assigned to
users.
Check the call forwarding properties for the handset
users.
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There is an error
in call forwarding or
message notification
Cause Incorrect or incomplete configuration.
Action Check Call Forwarding and Messaging
boxes on Users configuration.
The call log is empty Cause Incorrect or incomplete configuration.
Action Check call log configuration on Call Log
configuration window.
I cannot make a call
by saying a
caller’s name
Cause Speech recognition disabled in Contacts.
Action Make sure that contact entry has speech
recognition enabled.
Line lock out Cause Software is unable to detect remote on-hook
message.
Action Wait for 20 seconds or reset the base
station.
PC displays
an unknown device
message
Cause Driver was not copied from CD (during
installation process) before plugging in the base
station’s USB cable to PC.
Action Uninstall software. Disconnect base station
from power outlet. Reinstall software, making sure
you do not reconnect base station to power supply
until prompted by system to connect base station.
Handset
Situation Description
My handset
is not working
Actions Reset the handset.
Reset the base station power.
Replace the handset battery
Refer to the handset manual for additional
information.
My handset
gives a busy tone or
constant dial tone
Cause Attempting to make internal call while
system is in standalone mode, or inconsistent state
of base station, handset, or software.
Actions Ensure that handset is subscribed to base
station.
Verify that handset is fully charged.
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I do not hear
a dial tone after
pressing
Cause Handset is subscribed but not assigned yet,
or inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a
user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.
Refer to the handset manual for additional
information.
I cannot subscribe a
new handset
Action Make sure that the handset is first
unsubscribed while PC software is running. See
“Unsubscribing a Handset” on page79 for full
procedures.
The handsets do not
ring on an incoming call
Actions Ensure that the external line’s incoming
routing option under system configuration indicates
that you want incoming calls to ring through to the
handsets.
Try to re-power the handset.
Make sure that the current time is correct, and that
business hours/non-business hours are set correctly.
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187
Additional Help
In addition to the printed documentation and the
online help, your Ericsson CG 2400 System provides
other levels of help.
Help from the Handset
Obtain general help on how to perform system
operations using the handset by pressing 0 or by
saying I Need Help during a CyberGenie session at
the main menu level. CyberGenie will provide a list of
help options from which to select. Select an option by
either pressing the corresponding handset key or by
the number associated with the option.
Online Support via Internet
Help is also available at www.cybergenietech.com.
Telephone Technical Support
For additional technical support, call
1-877-MY-GENIE (1-877-694-3643)
from 8:30 A.M. to 12:30 A.M. EST
(5:30 A.M. to 9:30 P.M. PST).
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Record Your PINs
Record your PINs in the spaces below for safekeeping
and easy reference:
Base Station ID PIN #
System: __________________ ___________________
Handset Number PIN #
Handset PIN: _________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
_________ ___________________
User Name PIN #
User PIN: ___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________
___________________ ___________________