Cygnion HRCU10102 Cordless Phone User Manual GuideTOC
Cygnion Corporation Cordless Phone GuideTOC
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Contents
CG2400 table of contents
vii
Contents
Chapter 1: Introduction ...................................................................... 1
Welcome................................................................................... 1
About CyberGenie................................................................... 1
Interacting with the System..................................................... 2
This Guide............................................................................. 3
The User ............................................................................... 4
Key Words............................................................................ 4
System Overview ....................................................................... 7
Key Features ............................................................................ 8
Advanced Telephony............................................................... 8
Unified Messaging................................................................... 8
Speech Recognition and Text-to-Speech .................................... 8
Outlook and MAPI-compliant Integration.................................... 9
System Security..................................................................... 9
General Specifications.............................................................. 10
General Precautions............................................................. 10
In the Event of Power Failure ................................................. 11
Chapter 2: Installation ...................................................................... 13
Successful Installation............................................................... 13
System Requirements........................................................... 13
System Components................................................................. 14
The DG 200 Handset................................................................. 15
Charging the Handset ........................................................... 15
The CyberGenie@Work Software ................................................ 19
CyberGenie’s Speech-Activated Dialer and Microsoft Outlook ...... 19
How the Programs Integrate .................................................. 20
Ensuring Outlook Support...................................................... 20
Loading the Software ............................................................ 21
The Base Station ...................................................................... 23
Assembling the Base Station .................................................. 23
Completing Software Installation ............................................ 25
The Configuration Wizard .......................................................... 26
Changing the Base Station Authorization Code.......................... 27
Defining the System PIN........................................................ 27
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Defining External Phone Lines................................................ 28
Defining Users ..................................................................... 29
Activating Contacts for Speech Recognition.............................. 31
Completing Configuration ...................................................... 32
Registering the Product......................................................... 32
Start Using Your System! ...................................................... 33
Other Hardware Installation Options ........................................... 34
Subscribing Additional Handsets............................................. 34
Using Your Handset with Other DA 202 BaseStations................ 34
Sharing a Base Station Line with a Modem............................... 34
Chapter 3: The User Interface........................................................... 37
The Three Interfaces ................................................................ 37
Handset User Interface ............................................................. 38
Modes of Operation .............................................................. 38
Handset Keys ...................................................................... 38
The Handset Display............................................................. 40
Using the Handset Display Menu ............................................ 41
Handset Display Menu Options............................................... 41
Speech User Interface .............................................................. 45
Accessing CyberGenie........................................................... 45
Other CyberGenie Functions .................................................. 46
CyberGenie Quick Reference................................................. 46
Graphical User Interface............................................................ 49
The Server.......................................................................... 49
The Application .................................................................... 49
Miniaturizing the Application Window ...................................... 51
Areas on a Window............................................................... 51
Contacts Window ................................................................. 53
Configuration Window........................................................... 53
Call Log Window .................................................................. 54
Call Progress Window............................................................ 54
Online Help ......................................................................... 55
Chapter 4: Full System Configuration ............................................... 57
The Configuration Window......................................................... 57
An Overview of Types of Greeting Messages ............................ 58
How Incoming Calls are Routed.............................................. 59
CyberGenie System Setup ......................................................... 60
Changing System Setup........................................................ 60
Changing the CyberGenie Voice.............................................. 61
Setting Voicemail Length....................................................... 61
Setting the Ring-all-Handsets Timer........................................ 61
Changing On-Hold Music ....................................................... 61
Recording System Inbox Voicemail Greetings........................... 62
Recording a Rejection Message .............................................. 63
Base Station Setup................................................................... 65
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External Line Setup................................................................... 66
Changing Dialing Properties.................................................... 67
Adding and Deleting External Phone Lines ................................ 67
Setting General Properties ..................................................... 68
Setting Business Hours.......................................................... 69
Setting Call Routing .............................................................. 70
Setting Up Auto Attendant ..................................................... 72
Recording Welcome Greetings ................................................ 73
Selecting Users for Call Acceptance ......................................... 74
Handset Setup ......................................................................... 76
Subscribing a Handset to the Base Station ............................... 76
Assigning a Handset to a User ................................................ 77
Unsubscribing a Handset........................................................ 79
User Setup .............................................................................. 80
Setting up a New User........................................................... 80
Changing User Information .................................................... 85
Call Log Setup ...................................................................... 89
Chapter 5: System Administration ................................................... 91
The CG 2400 System and Your PC............................................... 91
Call Progress............................................................................ 92
Miniaturizing the Call Progress Window .................................... 93
Call Progress Control............................................................. 94
Viewing Calls in Progress ....................................................... 95
Dialing an Additional Call ....................................................... 96
Reconnecting a Call............................................................... 96
Transferring a Call in a Two-Party Scenario .............................. 97
Transferring a Call in a Three-Party Scenario ............................ 97
Conferencing a Call............................................................... 98
Rejecting a Call .................................................................... 99
Redirecting an Incoming Call .................................................. 99
Listening to Incoming Messages............................................ 100
Call Log................................................................................. 101
Viewing the Call Log............................................................ 101
Filtering Call Records........................................................... 102
Changing Sort Order from the Log......................................... 104
Viewing Details................................................................... 104
Refreshing the Call Log........................................................ 105
Printing the Call Log............................................................ 105
Clearing the Call Log........................................................... 105
Contacts................................................................................ 106
Adding and Updating Contact Records ................................... 107
Editing a Contact Directly..................................................... 110
Dialing a Contact from Your PC ............................................. 110
Activating Speech Recognition .............................................. 111
Enabling Download to Handset ............................................. 112
Changing the Sort Order for the Contacts List......................... 112
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Changing Your Contacts View................................................ 113
Chapter 6: Unified Messaging ......................................................... 115
What Unified Messaging Does ................................................... 115
Unified Messaging Features from the PC ..................................... 117
Assigning Access to the System Inbox.................................... 117
Setting up a User's Message Notification................................. 118
Reminder Messages................................................................. 120
Message Retrieval .................................................................. 121
Retrieving Messages from the Handset ................................... 121
Retrieving Messages Remotely.............................................. 123
CyberGenie Greeting Messages ................................................. 124
Call Routing and How It Affects Messages............................... 125
Changing Welcome Greetings................................................ 125
Changing Voicemail Greetings............................................... 127
Changing the Rejection Message ........................................... 128
Chapter 7: Calls from the Handset .................................................. 131
Call Management .................................................................... 131
How Call Sessions Work ....................................................... 131
Outgoing and Incoming Calls .................................................... 133
Placing an External Call........................................................ 133
Placing an Internal Call ........................................................ 135
Receiving a Call .................................................................. 136
Parking a Call ..................................................................... 137
Retrieving a Parked Call ....................................................... 137
Retrieving a Call from a Non-CyberGenie Phone ...................... 138
Transferring a Call to Another Handset ................................... 138
Rejecting a Call................................................................... 140
Multiple Calls .......................................................................... 141
CyberGenie Call Waiting ....................................................... 141
Putting a Call on Hold .......................................................... 141
Conferencing Calls............................................................... 142
Calls from the Handset Phonebook ............................................ 145
Downloading the Phonebook to Your Handset.......................... 145
Placing a Call Using the Phonebook........................................ 146
Viewing and Using Call Information........................................ 147
Chapter 8: Handset Customization ................................................. 149
What Can Be Customized ......................................................... 149
Navigating the Handset Menus.............................................. 150
Sounds .................................................................................. 151
Adjusting the Volume Levels................................................. 151
Changing the Ringer Sound .................................................. 151
Changing the Key Click ........................................................ 152
Changing the Discreet Ring................................................... 152
Turning Off the Ringer and Warning Sounds............................ 153
Other Settings ........................................................................ 154
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Changing the Display Light and Contrast................................ 154
Changing the Language for the Handset Menus....................... 154
Setting Long Tones for Interactive Menus............................... 155
Additional Handset Features..................................................... 156
Muting the Handset Microphone............................................ 156
Using the Optional Headset .................................................. 156
Automatic Answering........................................................... 157
Using the Handset as a Baby Monitor..................................... 157
Using Direct Call................................................................. 159
Changing Call Forwarding Destinations .................................. 160
Security Issues....................................................................... 162
Changing the Key Lock Status .............................................. 162
Setting the Phone Lock........................................................ 162
Viewing the IPEI Code ......................................................... 163
Changing the PIN................................................................ 163
Unblocking the Handset ....................................................... 164
Controlling Base Station Subscription .................................... 165
Base Stations and Your Handset ............................................... 166
Selecting a Base Station ...................................................... 166
Renaming a Base Station ..................................................... 167
Subscribing a Handset to a Base Station ................................ 168
Deleting a Base Station ....................................................... 169
Default Handset Settings ......................................................... 170
Appendices ..................................................................................... 171
Tips for Using CyberGenie........................................................ 171
PC Performance.................................................................. 171
CyberGenie Pronunciation.................................................... 171
Other Tips ......................................................................... 172
Entering Non-Numeric Symbols from the Handset Keypad ............ 175
Tables................................................................................... 176
DA 202 Base Station Indicator Light Status ............................ 176
External Line Indicator Status............................................... 176
Call Status Table ................................................................ 176
Call Reason Table ............................................................... 177
Reinstalling the Software ......................................................... 179
Configuring Your MAPI Application Correctly ............................... 181
Importing Contact Information into Outlook or
Windows Messaging ............................................................ 182
Troubleshooting...................................................................... 183
Hardware........................................................................... 183
Software............................................................................ 184
Handset ............................................................................ 185
Additional Help ....................................................................... 187
Help from the Handset ........................................................ 187
Online Support via Internet .................................................. 187
Telephone Technical Support ................................................ 187
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Record Your PINs .................................................................... 188
Index .................................................................................... 189