Cygnion HRCU10102 Cordless Phone User Manual GuideTOC

Cygnion Corporation Cordless Phone GuideTOC

CG2400 table of contents

vii ContentsChapter 1: Introduction ...................................................................... 1Welcome................................................................................... 1About CyberGenie................................................................... 1Interacting with the System..................................................... 2This Guide............................................................................. 3The User ............................................................................... 4 Key Words............................................................................ 4System Overview ....................................................................... 7 Key Features ............................................................................ 8Advanced Telephony............................................................... 8Unified Messaging................................................................... 8Speech Recognition and Text-to-Speech .................................... 8Outlook and MAPI-compliant Integration.................................... 9System Security..................................................................... 9 General Specifications.............................................................. 10 General Precautions............................................................. 10In the Event of Power Failure ................................................. 11Chapter 2: Installation ...................................................................... 13Successful Installation............................................................... 13System Requirements........................................................... 13System Components................................................................. 14The DG 200 Handset................................................................. 15Charging the Handset ........................................................... 15The CyberGenie@Work Software ................................................ 19CyberGenie’s Speech-Activated Dialer and Microsoft Outlook ...... 19How the Programs Integrate .................................................. 20Ensuring Outlook Support...................................................... 20Loading the Software ............................................................ 21The Base Station ...................................................................... 23Assembling the Base Station .................................................. 23Completing Software Installation ............................................ 25The Configuration Wizard .......................................................... 26Changing the Base Station Authorization Code.......................... 27Defining the System PIN........................................................ 27
ContentsviiiDefining External Phone Lines................................................ 28Defining Users ..................................................................... 29Activating Contacts for Speech Recognition.............................. 31Completing Configuration ...................................................... 32Registering the Product......................................................... 32Start Using Your System! ...................................................... 33Other Hardware Installation Options ........................................... 34Subscribing Additional Handsets............................................. 34Using Your Handset with Other DA 202 BaseStations................ 34Sharing a Base Station Line with a Modem............................... 34Chapter 3: The User Interface........................................................... 37The Three Interfaces ................................................................ 37Handset User Interface ............................................................. 38Modes of Operation .............................................................. 38Handset Keys ...................................................................... 38The Handset Display............................................................. 40Using the Handset Display Menu ............................................ 41Handset Display Menu Options............................................... 41Speech User Interface .............................................................. 45Accessing CyberGenie........................................................... 45Other CyberGenie Functions .................................................. 46 CyberGenie Quick Reference................................................. 46Graphical User Interface............................................................ 49The Server.......................................................................... 49The Application .................................................................... 49Miniaturizing the Application Window ...................................... 51Areas on a Window............................................................... 51Contacts Window ................................................................. 53Configuration Window........................................................... 53Call Log Window .................................................................. 54Call Progress Window............................................................ 54Online Help ......................................................................... 55Chapter 4: Full System Configuration ............................................... 57The Configuration Window......................................................... 57An Overview of Types of Greeting Messages ............................ 58How Incoming Calls are Routed.............................................. 59CyberGenie System Setup ......................................................... 60Changing System Setup........................................................ 60Changing the CyberGenie Voice.............................................. 61Setting Voicemail Length....................................................... 61Setting the Ring-all-Handsets Timer........................................ 61Changing On-Hold Music ....................................................... 61Recording System Inbox Voicemail Greetings........................... 62Recording a Rejection Message .............................................. 63Base Station Setup................................................................... 65
Contentsix External Line Setup................................................................... 66Changing Dialing Properties.................................................... 67Adding and Deleting External Phone Lines ................................ 67Setting General Properties ..................................................... 68Setting Business Hours.......................................................... 69Setting Call Routing .............................................................. 70Setting Up Auto Attendant ..................................................... 72Recording Welcome Greetings ................................................ 73Selecting Users for Call Acceptance ......................................... 74Handset Setup ......................................................................... 76Subscribing a Handset to the Base Station ............................... 76Assigning a Handset to a User ................................................ 77Unsubscribing a Handset........................................................ 79User Setup .............................................................................. 80Setting up a New User........................................................... 80Changing User Information .................................................... 85Call Log Setup ...................................................................... 89Chapter 5: System Administration ................................................... 91The CG 2400 System and Your PC............................................... 91Call Progress............................................................................ 92Miniaturizing the Call Progress Window .................................... 93Call Progress Control............................................................. 94Viewing Calls in Progress ....................................................... 95Dialing an Additional Call ....................................................... 96Reconnecting a Call............................................................... 96Transferring a Call in a Two-Party Scenario .............................. 97Transferring a Call in a Three-Party Scenario ............................ 97Conferencing a Call............................................................... 98Rejecting a Call .................................................................... 99Redirecting an Incoming Call .................................................. 99Listening to Incoming Messages............................................ 100Call Log................................................................................. 101Viewing the Call Log............................................................ 101Filtering Call Records........................................................... 102Changing Sort Order from the Log......................................... 104Viewing Details................................................................... 104Refreshing the Call Log........................................................ 105Printing the Call Log............................................................ 105Clearing the Call Log........................................................... 105Contacts................................................................................ 106Adding and Updating Contact Records ................................... 107Editing a Contact Directly..................................................... 110Dialing a Contact from Your PC ............................................. 110Activating Speech Recognition .............................................. 111Enabling Download to Handset ............................................. 112Changing the Sort Order for the Contacts List......................... 112
ContentsxChanging Your Contacts View................................................ 113Chapter 6: Unified Messaging ......................................................... 115What Unified Messaging Does ................................................... 115Unified Messaging Features from the PC ..................................... 117Assigning Access to the System Inbox.................................... 117Setting up a User's Message Notification................................. 118Reminder Messages................................................................. 120 Message Retrieval .................................................................. 121Retrieving Messages from the Handset ................................... 121Retrieving Messages Remotely.............................................. 123CyberGenie Greeting Messages ................................................. 124Call Routing and How It Affects Messages............................... 125Changing Welcome Greetings................................................ 125Changing Voicemail Greetings............................................... 127Changing the Rejection Message ........................................... 128Chapter 7: Calls from the Handset .................................................. 131Call Management .................................................................... 131How Call Sessions Work ....................................................... 131Outgoing and Incoming Calls .................................................... 133Placing an External Call........................................................ 133Placing an Internal Call ........................................................ 135Receiving a Call .................................................................. 136Parking a Call ..................................................................... 137Retrieving a Parked Call ....................................................... 137Retrieving a Call from a Non-CyberGenie Phone ...................... 138Transferring a Call to Another Handset ................................... 138Rejecting a Call................................................................... 140Multiple Calls .......................................................................... 141CyberGenie Call Waiting ....................................................... 141Putting a Call on Hold .......................................................... 141Conferencing Calls............................................................... 142Calls from the Handset Phonebook ............................................ 145Downloading the Phonebook to Your Handset.......................... 145Placing a Call Using the Phonebook........................................ 146Viewing and Using Call Information........................................ 147Chapter 8: Handset Customization ................................................. 149What Can Be Customized ......................................................... 149Navigating the Handset Menus.............................................. 150Sounds .................................................................................. 151Adjusting the Volume Levels................................................. 151Changing the Ringer Sound .................................................. 151Changing the Key Click ........................................................ 152Changing the Discreet Ring................................................... 152Turning Off the Ringer and Warning Sounds............................ 153Other Settings ........................................................................ 154
Contentsxi Changing the Display Light and Contrast................................ 154Changing the Language for the Handset Menus....................... 154Setting Long Tones for Interactive Menus............................... 155Additional Handset Features..................................................... 156Muting the Handset Microphone............................................ 156Using the Optional Headset .................................................. 156Automatic Answering........................................................... 157Using the Handset as a Baby Monitor..................................... 157Using Direct Call................................................................. 159Changing Call Forwarding Destinations .................................. 160Security Issues....................................................................... 162Changing the Key Lock Status .............................................. 162Setting the Phone Lock........................................................ 162Viewing the IPEI Code ......................................................... 163Changing the PIN................................................................ 163Unblocking the Handset ....................................................... 164Controlling Base Station Subscription .................................... 165Base Stations and Your Handset ............................................... 166Selecting a Base Station ...................................................... 166Renaming a Base Station ..................................................... 167Subscribing a Handset to a Base Station ................................ 168Deleting a Base Station ....................................................... 169Default Handset Settings ......................................................... 170Appendices ..................................................................................... 171Tips for Using CyberGenie........................................................ 171PC Performance.................................................................. 171CyberGenie Pronunciation.................................................... 171Other Tips ......................................................................... 172Entering Non-Numeric Symbols from the Handset Keypad ............ 175Tables................................................................................... 176DA 202 Base Station Indicator Light Status ............................ 176External Line Indicator Status............................................... 176Call Status Table ................................................................ 176Call Reason Table ............................................................... 177Reinstalling the Software ......................................................... 179Configuring Your MAPI Application Correctly ............................... 181Importing Contact Information into Outlook or Windows Messaging ............................................................ 182Troubleshooting...................................................................... 183Hardware........................................................................... 183Software............................................................................ 184Handset ............................................................................ 185Additional Help ....................................................................... 187Help from the Handset ........................................................ 187Online Support via Internet .................................................. 187Telephone Technical Support ................................................ 187
ContentsxiiRecord Your PINs .................................................................... 188Index .................................................................................... 189

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