Cygnion HRCU10102 Cordless Phone User Manual Chapter6

Download:
Mirror Download [FCC.gov]
Document ID	60923
Application ID	jj7pIRuB7g8NFLZWjAAYNQ==
Document Description	CG2400 chapter 6
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	28.98kB (362215 bits)
Date Submitted	1999-09-28 00:00:00
Date Available	1999-12-23 00:00:00
Creation Date	1999-09-15 20:38:30
Producing Software	Acrobat PDFWriter 4.0 for Windows
Document Lastmod	0000-00-00 00:00:00
Document Title	Chapter6.PDF
Document Creator	Chapter6.fm
Document Author:	Su Falcon

Chapter
Unified
Messaging
What Unified Messaging
Does
Unified messaging provides a way of accessing all of
your messages, voice, fax, or email from a single
source.
The CG 2400 system streamlines message retrieval
so you can receive all of your voicemail, reminders,
email, and fax header information from a single
location.
Working with your PC, the CG 2400 system provides
the following unified messaging features:
•
Remote message retrieval.
•
Message notification when you have messages
waiting in your personal mailbox.
•
Downloading of frequently used phone numbers
from the PC to your handset for quick reference.
•
Voicemail service for multiple users.
•
Message notification, either at the handset or at a
remote external number, for incoming messages,
including voicemail, email, and fax header
information (the number from which a fax was
transmitted).
•
Text-to-speech email conversion, which allows
you to “listen” to emails from your handset or
remotely.
115
Customizable welcome greetings and voicemail
greetings (for both system and personal
mailboxes), based on time of day, day of week,
and other factors.
Unified Messaging Features
from the PC
Some of the unified features are set up from the PC;
others are set up and used from the handset.
CyberGenie@Work uses one of two destinations for
routing incoming messages:
While this chapter addresses the actions needed from
the PC to utilize unified messaging on an overview
level, the focus is primarily on how to use the unified
messaging features available from the handset.
System inbox This is a general mailbox. Users
with rights to the system inbox can retrieve
messages from the system inbox.
Personal mailboxes A user for whom a
personal mailbox has been set up can retrieve
messages from that mailbox.
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
•
Three types of incoming messages can be managed:
Voicemails
Incoming calls can be routed to a specific user's
mailbox. (Reminder messages, or memos, are
treated as voicemails.) Calls that are not sent to a
personal mailbox are sent to the system inbox.
Emails
If you're using Microsoft Outlook, you can set it up to
route email to specific user mailboxes as well.
Outlook uses a series of user-created rules that
control how incoming email messages are received,
and how they are routed once received. For more
information on using Outlook's rules feature, refer to
your Outlook manual or online help. If you don't use
Outlook, all emails are routed to the system inbox by
default.
Faxes
To use the fax feature in CyberGenie@Work, you will
need to have the Microsoft Fax installed and running.
For more information on using Microsoft Fax, refer to
your Windows manual or online help. Faxes are sent
to the system inbox by default.
Assigning Access to the
System Inbox
Only users who have been assigned access to the
system inbox will be able to receive message
notification for, and retrieve messages from, the
system inbox.
116
117
117
user or change user
information, see “User
Setup” on page80 .
more information, see “Assigning a Handset to a
User” on page77.
1. Access the Configuration window.
Notify me at my ________ number This
option is only available if at least one phone
number has been set up for this user on the
External Number tab. If this option is available,
click the down arrow to view, and select from a
list of available numbers. Message notification will
be forwarded to the number selected, and the
user can call in to CyberGenie to retrieve
messages.
2. Click Users, then double-click the specific user to
whom you want to assign access.
3. Click the Messaging tab if not already displayed.
4. Click the Give this user access to the system
inbox checkbox.
Setting up a User's Message
Notification
Notification attempts (1 to 3) The number of
times CyberGenie will place a notification call to
the user when an external notification number is
selected. Use the up and down arrow keys to
adjust the number of tries.
You can set up the system to notify a user when
messages are waiting in the user's personal mailbox.
If the user has rights to the system inbox, you can
also set up for the user to be notified for system
messages.
Attempt interval (2 to 60 minutes) The
frequency with which notification attempts will be
placed by CyberGenie. Note that the first
notification will occur at the defined interval
rather than at the time the message is left.
This feature also will notify the user who has
recorded a reminder message (see “Reminder
Messages” on page120).
When the user has a message, a
appears on the user's handset.
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
NOTE: To set up a new
To assign a user access to the system
inbox:
notification icon
To set up message notification:
NOTE: You can set up
personal voicemail
greetings from this
window, or from the
handset (see “Changing
Voicemail Greetings” o n
page127).
1. Access the CyberGenie Configuration window.
2. Click Users, then double-click the specific user
for whom you want to set up message
notification.
3. Click the Messaging folder.
4. Select from the following options:
Do not notify me If the user has an assigned
handset, this option will not affect the message
notification icon on the handset. It will, however,
prevent any other form of message notification.
Notify me on my handset This option is only
available if the user has a handset assigned. For
118
119
119
Message Retrieval
Reminder messages are self-recorded voice
messages you store in your personal voice mailbox
for later retrieval.
A message can be a voice message, a reminder
message, an email, or a fax header (the external
number from which the fax originated).
Saved reminder messages are treated as new
messages.
If you give a user access to the system inbox (see
“Assigning Access to the System Inbox” on
page117), the user will be notified for system
messages as well as messages for that user's
personal mailbox.
To record a reminder message from the
handset:
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
VOIC E ( SA Y )
KE Y
CYBERG ENIE
Without system inbox access, the user can still
receive notification and retrieve messages from his
or her personal mailbox. If Microsoft Outlook has
been set up to distribute emails to personal
mailboxes in CyberGenie@Work, the user will also be
able to retrieve emails.
O PT ION D ESC RIP TI ON
A CCESS CYBERG ENIE
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
Reminder Messages
2. When CyberGenie responds:
VOIC E ( SA Y )
KE Y
RECORD A MEMO 7 3
S ELEC T T HE RECORD OPTION
3. When CyberGenie asks if you want to start
recording:
NOTE: You can exit the
reminder message
function anytime before
beginning the recording
by hanging up. If you
hang up mid-recording,
the memo is saved.
Retrieving Messages from the
Handset
O PT ION D ESC RIP TI ON
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
YES
R ECORD A MEMO
NO
D O NOT RECORD A MEMO
NOTE: If using
Microsoft Outlook, you
can change the
message sort order
from within Outlook.
KE Y
O PT ION D ESC RIP TI ON
S AVE
S AVE THE RECOR DING
LISTEN
L ISTEN T O THE RECORDING
RE - RECORD
R ECORD T HE MEMO AGAIN
G OODBYE
C ANC EL THE RECORDING AND EXIT
To access messages from a handset:
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
When you have finished recording your memo, press
the CyberGenie button again, then do one of the
following:
VOIC E ( SA Y )
Messages are stored and retrieved in reverse order
from how they were received, with the most recent
message first.
VOIC E (SA Y )
K EY
C YBERG ENIE
OP TIO N D ESC R IPT ION
A CCESS C YBERGENIE
2. When CyberGenie responds do one of the
following:
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
M AIL MENU
A CCESS TH E MAIL MENU
R EAD NEW MAIL
7 1
B YPASS T HE NEXT MENU LEVEL AND
GO DIRECTLY T O NEW MAIL
3. CyberGenie will tell you how many messages are
waiting and the message type for the first
120
121
121
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
LISTEN
R EPEAT TH E MESSAGE JUST HEARD
DELETE
D ELETE T HE MESSAGE
RESTORE
R ESTORE A MESSAGE JUST DELETED
KE Y
O PT ION D ESC RIP TI ON
NEXT
M OVE TO THE NEXT MESSAGE
P REVIOUS
R ET URN T O THE PREVIOUS MESSAGE
CYBERG ENIE
NOTE: If the system is
configured to route
A CCESS CYBERG ENIE
calls to a specific caller
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
M AIL MENU
A CCESS THE MAIL MENU
READ SAVED
72
B YPASS THE NEXT MENU LEVEL AND
MAIL
GO DIRECTLY TO SAVED MAIL
or to ring all handsets,
you must wait until you
are listening to a
voicemail outgoing
message, then perform
the steps below before
the message finishes.
REST ORE A MESSAGE JUST DELETED
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
N EXT
M OVE T O T HE NEXT MESSAGE
P REVIOUS
RETURN TO THE PREVIOUS MESSAGE
To access messages remotely:
1. Call in to CyberGenie from an outside line.
2. When the Welcome greeting finishes playing, say
CyberGenie or I want to log in.
3. CyberGenie will ask for your name. State your
name.
4. CyberGenie will ask for your PIN. Say the number
or enter it from your keypad.
5. Retrieve messages as you would from the
handset.
3. CyberGenie will tell you how many saved
messages are waiting and the message type for
the first message, then play the message. At any
time during the message, you can tell CyberGenie
to do one of the following:
122
DELET E THE MESSAGE
R ESTORE
You can access CyberGenie from any external
telephone if the system is configured to route
incoming calls to the Auto Attendant.
O PT ION D ESC RIP TI ON
2. When CyberGenie responds do one of the
following:
Retrieving Messages Remotely
To listen to saved messages:
KE Y
REPEAT THE MESSAGE JUST HEARD
D EL ET E
Messages are automatically saved unless deleted.
Messages are automatically saved unless deleted.
VOIC E ( SA Y )
OP TIO N D ESC R IPT ION
CyberGenie will not play the next message until you
say Next or press 1 on the handset.
CyberGenie will not play the next message until you
say Next or press 1 on the handset.
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
K EY
L IST EN
4. You can move forward or backward through the
available messages at any time:
4. You can move forward or backward through the
available messages at any time:
VOIC E ( SA Y )
VOIC E (SA Y )
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
message, then play the message. At any time
during the message, you can tell CyberGenie to
do one of the following:
123
123
Call Routing and How It
Affects Messages
As described in “Setting Call Routing” on page70,
you can configure CyberGenie@Work to route
incoming calls to all handsets, a single handset, to
the general system greeting (from which the caller
can select a user or user mailbox to be further routed
to), or to a specific user's mailbox.
CyberGenie@Work provides different outgoing
messages that you can change or modify from the
handset:
Welcome greetings
Voicemail greetings
Rejection message
NOTE: You can
configure one line for
business use and the
other for personal use,
and have a different
welcome greeting for
each.
If an external phone line is configured to route calls
directly to CyberGenie, this is the main greeting a
caller hears when a call comes in. The greeting can
be set differently for business hours and
non-business hours.
You can also set different routings based on the office
hours as described in the same chapter under Setting
Business Hours.
When a caller cannot reach the desired party, the call
is usually routed to voicemail: either the system
inbox, or a personal mailbox. Different greeting
messages can be recorded for each. System inbox
greeting messages can be recorded by any user with
access to the system inbox. Personal mailbox
greetings are specific to each user and are accessible
by user name (and user PIN code if a PIN has been
set up for that user).
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
CyberGenie Greeting
Messages
Changing Welcome Greetings
If the external phone lines are configured to direct
calls to CyberGenie, then the CyberGenie@Work
software determines which recording the caller is
greeted with based on defined business and nonbusiness hours. These hours can be changed as
described in “Setting Business Hours ” o n p a g e 6 9 .
You can direct unwanted calls to a rejection message.
The rejection message will play, then the caller will
be disconnected. (For more information, see
“Rejecting a Call” on page99.)
The other option for a welcome greeting is the
temporary greeting, which provides a welcome
message for greeting callers with a special recording
that is used to temporarily take the place of the main
system greeting, such as The office is currently
closed for the holiday.
All greeting messages can be recorded at the
computer, as described in “Recording System Inbox
Voicemail Greetings” on page62 and “To set up a
new user—Messaging: ” on page84, or from a
handset or external line.
To Change Welcome Greetings:
For any welcome or mailbox greeting, you can create
a main message as the default message, and a
temporary message, such as for holidays, that can
be set without overwriting the main message.
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
VOIC E (SA Y )
C YBERGENIE
K EY
OP TIO N D ESC R IPT ION
A CCESS C YBERGENIE HANDSET
MENU
124
125
125
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
G REET IN GS
A CCESS GREETING MEN U
S WITCH TO
S WITC H TO ANOT HER RECORDING
W ELCOME
82
B YPASS THE NEXT MENU LEVEL AND
GR EETINGS
BUSINESS
HOURS
GREET IN G
GO DIRECTLY TO WELCOME
GREET INGS
S WITCH TO
NON- BUSINESS
2. Following CyberGenie's response, select one of
the following options:
KE Y
O PT ION D ESC RIP TI ON
S WITCH TO
BUSINESS
G O TO T HE BU SINESS HOURS
T EMPORAR Y
GREET IN G
NON- BUSINESS
GREET ING OPTION
HOURS
GR EETING
TEMPORA RY
G O TO T HE NON- BUSINESS HOURS
OPTION
3. Select one of the following options:
KE Y
O PT ION D ESC RIP TI ON
LISTEN
L ISTEN T O THE CURRENT GREETING
RECORD
R ECORD A NEW GREET ING
ACT IVAT E
U SE THE EXISTING GREETING
KE Y
O PT ION D ESC RIP TI ON
S AVE
S AVE THE NEW MESSAGE
LISTEN
L ISTEN T O THE MESSAGE JUST
RE - RECORD
NOTE: You can cancel
recording at any time
by hanging up.
126
S WITC H TO ANOT HER RECORDING
OPTION
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
VOIC E (SA Y )
K EY
C YBERG ENIE
OP TIO N D ESC R IPT ION
A CCESS C YBERGENIE HANDSET
MENU
2. When CyberGenie responds do one of the
following:
RECORDED
G OODBYE
To change voicemail greetings:
4. If you record a new message, press the
CyberGenie button when done, then select one of
the following when prompted:
VOIC E ( SA Y )
OPTION
The personal greeting is the greeting a caller hears
when leaving a message for an individual. The
system greeting is the message for the system
inbox. For each type of voicemail greeting, you can
set a main message and a temporary message.
G O TO T HE TEMPORAR Y GREETING
VOIC E ( SA Y )
S WITC H TO ANOT HER RECORDING
Changing Voicemail Greetings
GREET ING OPTION
GR EETING
HOURS
GREET IN G
VOIC E ( SA Y )
HOURS
GR EETING
OPTION
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
When CyberGenie responds do one of the following:
R ECORD AGAIN
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
Q UIT WITHOUT SAVING
G REETINGS
A CCESS GREETING MENU
V OICEMAIL
8 1
B YPASS T HE NEXT MENU LEVEL AND
At any time during the welcome greetings process,
you can switch back and forth from business hours,
non-business hours, and temporary greetings by:
GREET IN GS
GO DIRECTLY T O VOICEMAIL
GREETINGS
3. Following CyberGenie's response, select one of the
following options:
127
127
KE Y
O PT ION D ESC RIP TI ON
P ERSONAL
G O TO T HE PERSONAL GREET INGS
GR EETINGS
S YSTEM
1. Access CyberGenie by pressing
on the
handset. CyberGenie responds: Who would you
like to call?
OPTION
GR EETINGS
G O TO T HE SYSTEM INBOX
VOIC E (SA Y )
GREET INGS OPT ION
4. Following CyberGenie's response, select one of the
following options:
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
M AIN GREETING
G O TO T HE MAIN GREETING OPTION
TEMPORA RY
GR EETING
K EY
C YBERG ENIE
OP TIO N D ESC R IPT ION
A CCESS CYBERGENIE HAND SET MENU
2. When CyberGenie responds, do one of the
following:
G O TO T HE TEMPORARY GREETING
OPTION
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
G REETINGS
ACC ESS GR EETING MENU
R EJECTION
8 3
B YPASS T HE NEXT MENU LEVEL AND
MESSAGE
5. Select one of the following options:
GO DIRECTLY T O REJECT ION
MESSAGE
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
LISTEN
L ISTEN T O THE CURRENT GREETING
RECORD
R ECORD A NEW GREET ING
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
ACT IVAT E
U SE THE EXISTING GREETING
L IST EN
L IST EN TO THE CU RRENT MESSAGE
R ECORD
RECORD A NEW MESSAGE
6. If you record a new message, press the
CyberGenie button when done, then select one of the
following when prompted:
Chapte r 6: Unified M es sa ging
CG 2400 Use r Guide
To Change the Rejection Message:
VOIC E ( SA Y )
3. Following CyberGenie's response, select one of
the following options:
NOTE: You can
cancel recording at any
time by hanging up.
4. If you record a new message, press the
CyberGenie button when done, then select one of
the following when prompted:
VOIC E ( SA Y )
KE Y
O PT ION D ESC RIP TI ON
S AVE
S AVE THE NEW MESSAGE
LISTEN
L ISTEN T O THE MESSAGE JUST
RE - RECORD
R ECORD AGAIN
VOIC E (SA Y )
K EY
OP TIO N D ESC R IPT ION
G OODBYE
Q UIT WITHOUT SAVING
S AVE
S AVE THE NEW MESSAGE
L IST EN
L IST EN TO THE MESSAGE JUST
R E- RECORD
RECORD AGAIN
G OODBYE
Q UIT WITHOUT SAVIN G
RECORDED
REC ORDED
Changing the Rejection
Message
The rejection message provides the user with the
option of transferring unwanted callers to a special
recording that plays, then disconnects the caller. The
software installs with a default recording, but you
have the option of recording a new rejection
message.
128
129
129
130
CG 2400 Use r Guide

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.2
Linearized                      : No
Page Count                      : 9
Creator                         : Chapter6.fm
Create Date                     : 1999:09:15 20:38:30
Title                           : Chapter6.PDF
Author                          : Su Falcon
Producer                        : Acrobat PDFWriter 4.0 for Windows

EXIF Metadata provided by EXIF.tools