Cygnion HRCU10102 Cordless Phone User Manual Chapter1

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Document ID	60918
Application ID	jj7pIRuB7g8NFLZWjAAYNQ==
Document Description	CG2400 chapter 1
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	19.5kB (243756 bits)
Date Submitted	1999-09-28 00:00:00
Date Available	1999-12-23 00:00:00
Creation Date	1999-09-15 20:17:52
Producing Software	Acrobat PDFWriter 4.0 for Windows
Document Lastmod	0000-00-00 00:00:00
Document Title	Chapter1.PDF
Document Creator	Chapter1.fm
Document Author:	Su Falcon

Chapter
1 Introduction
Welcome
The Ericsson CG 2400 PC Cordless Phone System is a
combination of hardware and software that you can
use to control and route incoming communications
(phone, fax, and email) and simplify outgoing
communications through such features as speechactivated dialing. The main components are:
•
The base station, which connects your public
telephone service to your PC and interfaces
between the phone lines, the PC, and the
handset.
•
The CyberGenie@Work software application,
which provides an interface through the PC for
the entire system.
•
A handset that works like a cordless phone, from
which you can receive and originate calls.
The CG 2400 System uses 2.4 GHz Digital Spread
Spectrum technology, which means that the quality
of sound is as good as that of conventional phones,
and no one can eavesdrop on your calls.
About CyberGenie
Ericsson's CyberGenie technology provides a virtual
personal assistant, an interactive way to access and
control incoming and outgoing communications.
This Guide
This guide gives you the information you need for the
full setup and use of your CG 2400 PC Phone System.
Use it as a learning tool by going through the entire
manual in sequence, or use it for reference on
specific features and procedures.
CyberGenie also lets you interact with many system
features from the handset keypad or with voice
commands.
Interacting with the System
There are several ways you can interact with the
system:
Use CyberGenie from
the handset
When you press the
key on the handset, you are
accessing the speech user interface. CyberGenie will
ask Who would you like to call?
If you give CyberGenie the name of a contact or
another user that has been set up for speech
recognition, it will dial the number for you.
If you answer with “CyberGenie,” you start at the
first level of speech menu options. CyberGenie walks
you through the options available. As you become
familiar with the options, you can use speech or
keypad shortcuts to quickly access functions.
Use the handset
keypad options
Use the handset
display menu
Use the PC
Many of the options available by speech interface are
also available by pressing a key on the handset
keypad.
From the handset, you can access various menu
options by pressing the
keys on the handset.
Menu options will display, and you can move through
the options with the
keys, select an option
with the
key, or move back up a level in the
menu with the
key.
From the PC, you can set up users and contact
information, set up other system information, track
and manage calls, and more.
Chapter 1:
Introduction
Chapter 2:
Installation
Chapter 3:
The User Interface
Chapter 4:
Full System
Configuration
Chapter 5:
System
Administration
Chapter 6:
Unified Messaging
Chapter 7:
Calls from the
Handset
Chapter 8:
Handset
Customization
Chapter 9:
Appendices
Provides a quick overview of the system's features
and capabilities, including a key word list that defines
basic terms used in this guide.
Chapte r 1: Intr oductio n
CG 2400 Use r Guide
CyberGenie can greet your callers, route calls based
on user-defined “rules” and caller voice response,
and store incoming messages.
Covers basic installation. To get started quickly, refer
to the Quick Installation sheet that came with your
CG 2400 system; use “Chapter 2: Installation” as
needed for more detailed information.
Shows the different ways you can interact with the
CG 2400 system.
Details how to further customize your system. It
covers procedures for recording outgoing messages
from the computer, adding users and handsets to the
system, and other features.
Provides procedures for using the system from the
PC, including monitoring calls and updating your
online phonebook.
Provides procedures for message retrieval and for
changing various outgoing messages when not at the
PC.
Covers how to handle incoming and outgoing calls,
how to store numbers in your handset, and the ways
a call can be manipulated from the handset.
Provides procedures for customizing the handset,
and addresses additional handset features.
Contains additional information about your system,
and a troubleshooting guide.
You can also use the Handset Quick Reference for
procedures specific to the handset.
This system is designed for the small office or home
office user, for the busy household where teenagers
and their parents rival for phone time, or for the user
who enjoys new technologies.
System
administrator
CyberGenie
One person should be responsible for setting up and
maintaining the CG 2400 system and data on the
computer. This person would be the system
administrator in charge of:
•
Installing the software
•
Connecting the hardware
•
Configuring the system fully
•
Setting up new handsets and users
•
Managing the system from the PC
Once the system is installed, anyone who can use a
cordless telephone can use a CyberGenie handset.
Basic handset procedures are described in the
Handset Quick Reference. Detailed procedural
information is also available in this guide.
Key Words
The software that drives your Ericsson telephony
system.
CyberGenie@Work
server
The application that runs CyberGenie@Work in the
background. It loads automatically when you start
your PC and must remain up and running for your CG
2400 system to operate fully.
CyberGenie@Work
The software user interface. This can be closed
without shutting down the server.
application
Base station
The hardware that receives and processes call
information, then passes it on to CyberGenie@Work.
Handset
The device that serves as a cordless phone as well as
a link between you and CyberGenie.
CG 2400 system
The complete Ericsson small office or home office PC
telephony system. The basic components of the CG
2400 are the base station, a handset, and the
CyberGenie@Work software.
Take a few minutes to familiarize yourself with the
following terms:
Telephony
Auto attendant
Your virtual personal assistant. This is the voice a
caller hears when phoning in, or the user hears when
checking messages or accessing a speech-activated
feature through the handset. CyberGenie combines
auto attendant features with other advanced speech
recognition command features that greet and direct
incoming calls and provide the CyberGenie user with
an interactive speech interface to many system
features. Unlike some earlier ASR technology, you do
not have to “train” CyberGenie to understand your
voice.
CyberGenie@Work
With this guide, anyone with a working knowledge of
Windows 98 can do the system administrator job.
Handset user
A technology that allows a computer to recognize
and respond to spoken commands.
This term was first used when telephones were
invented to describe the industry that grew up
around the telephone. More recently, this term has
been put to new use in reference to technologies that
integrate personal computers and telephones.
Telephony not only covers calls coming in or out, but
also such features as caller ID, integrated
messaging, and automatic speech recognition.
User
Anyone who is set up in CyberGenie@Work to receive
voicemail or use a handset.
External call
A call that comes in or goes out via your local phone
company.
Internal call
A call made from one handset to another.
A feature in an automated telephony system that
answers and directs incoming calls, usually with user
interaction.
CyberGenie session
Caller
Chapte r 1: Intr oductio n
CG 2400 Use r Guide
Automatic speech
recognition (ASR)
The User
Someone calling in to the CG 2400 system from an
external phone line.
The interaction between a user and CyberGenie
through a handset or remote phone.
Any call activity is referred to as a call session. It can
be a CyberGenie session, an external call or an
internal call.
Air channels
A single call session uses one or two air channels,
depending on the nature of the call. For example, an
external call (incoming or outgoing) uses a single
channel. A call from a handset to CyberGenie also
uses a single air channel. Calls between two
handsets, however, use two air channels, one for
each handset.
Subscribe
Assign
MAPI
To register a handset to work with the CyberGenie
base station. The base station will interact only with
a handset that has been subscribed.
To provide a specific user with access to a specific
handset.
Messaging Application Programming Interface, MAPI
is a Microsoft standard for messaging software that
allows different types of message information (email,
voicemail, contact lists, etc.) to interact through a
common interface.
Unified messaging
A way of accessing all your messages (voice, fax, or
emails) from a single source. It includes such
features as text-to-speech, which converts email text
into a format that you can listen to when checking
messages by phone.
Full function mode
When your PC is on with CyberGenie@Work running,
the system is in full function mode.
Standalone mode
If the PC must be turned off, the system can still run
in standalone mode, which lets you place and receive
external calls, but without additional system
features.
System Overview
The CG 2400 system turns your computer into a
multi-featured phone system. Not only does it
answer and route incoming calls, it also notifies you
when you have voicemail, emails and faxes.
A key system component is the DG 200 Handset.
When a call comes in, CyberGenie will notify you and
display the caller's ID 1 , if available, giving you the
option of taking the call or letting the call go to
voicemail.
Chapte r 1: Intr oductio n
CG 2400 Use r Guide
Call session
When an email comes in, CyberGenie's text-tospeech feature lets you listen to your email on the
spot without having to return to your computer.
And while your handset will not display a full fax
message, it can let you know when a fax comes in
and the number from which it originated.
The CG 2400 system can support up to 10 handsets
and 20 mailbox users. You can use the handsets not
only to make external calls but also to place internal
calls from one handset user to another. And you can
use your handset to call your virtual personal
assistant, CyberGenie, to check messages, place
calls, or leave reminders for yourself.
With CyberGenie, you can also make use of an
advanced automatic speech recognition (ASR)
technology that allows you to perform many of the
telephony functions available through interactive
“conversations” with CyberGenie. CyberGenie follows
your verbal instructions for such tasks as placing a
call, retrieving your messages, or recording new
outgoing messages.
1.Requires CID service from the phone company.
Key Features
Many handset features are speech-menu driven,
which means you can start using CyberGenie and
your handset immediately. Once you are familiar
with the basic features, it's easy to learn the
speech or keypad shortcuts.
•
CyberGenie provides a text-to-speech interface
that allows you to listen to emails.
Advanced Telephony
•
CyberGenie answers calls and, using ASR or
touchtones, determines where to route the call
(to which user or mailbox).
•
It also supports caller ID on the handset for
incoming external calls (if provided by your local
phone company).
•
You can set up different caller greetings for
business and non-business hours. Each supported
phone line can have a different greeting.
•
The CG 2400 system supports three-way
conference calling.
•
It can log all incoming and outgoing calls for
whatever period you designate.
•
You can view all active call information from the
PC.
•
Frequently used phone numbers can be
downloaded from your PC to your handset.
Unified Messaging
•
The CG 2400 system provides message
notification at the handset or remotely.
•
It provides remote message retrieval.
•
Voice, email and fax messages can be retrieved
from a single source.
Speech Recognition and Textto-Speech
•
•
In addition to interacting with the system by
computer or the handset keypad, many features
can be used through CyberGenie speech
Chapte r 1: Intr oductio n
CG 2400 Use r Guide
activation by speaking into the handset
microphone.
Outlook and MAPI-compliant
Integration
•
You can set up your phone book using the
CyberGenie@Work Contacts feature, or use it
with MAPI-compliant programs such as
Microsoft® Outlook or Windows Messaging
Service.
•
You can use the speech-activated dialing feature
to place a call by speaking the contact's name
into the handset.
•
When used with Microsoft Outlook, you can use
Outlook rules to send inbound emails and faxes to
personal subfolders.
•
When used with Microsoft Outlook, the CG 2400
system supports multiple email accounts.
System Security
The system provides multiple levels of security:
•
The system PIN (personal identification number)
can control access to all system configuration,
including recording customized messages.
•
The user PIN can control access to a specific
user's voicemail.
•
The handset PIN can control access to a specific
handset.
•
Maximized outdoor range is 900 feet. (Obstacles
such as walls or partitions can reduce the range,
so the average indoor range is about 150 feet.)
•
DG 200 Handset provides 15 hours of talk time or
100 hours of standby between charges.
•
A single base station can support up to two
analog phone lines.
•
The CG 2400 system supports up to 10 handsets.
•
It supports up to 20 users with voicemail.
•
Hands-free headset operation is also available
with an optional headset (not included).
•
CyberGenie allows up to six simultaneous active
handsets. This could be up to two external calls,
one internal call between two handsets, and two
CyberGenie sessions, or three internal calls (each
using two handsets).
In the Event of Power Failure
This equipment is not designed for making
emergency calls when the power fails. Alternative
arrangements should be made for accessing
emergency services.
NOTE: The handset
does not function with
discharged batteries.
If there is a power failure and no backup power
source is available, all functions through the PC, the
base station, and the handset are lost. However,
even without power, you can still use the external
phone line by disconnecting the CG 2400 system
phone line from the wall socket and reconnecting an
analog phone.
Chapte r 1: Intr oductio n
CG 2400 Use r Guide
General Specifications
General Precautions
10
•
To avoid interference, do not place the DA 202
Base Station or use the DG 200 Handset near
audio or video equipment or microwave devices.
•
Avoid exposing the handset to direct sunlight for
long periods. Keep the handset away from
excessive heat and moisture.
•
It is illegal to have the handset switched on when
in an aircraft.
•
Do not use the handset in the vicinity of refueling
points, fuel depots, or chemical plants, or when
blasting operations are in progress.
•
Medical electronic products (for example, hearing
aids and heart pacemakers) may not be
adequately shielded, and could be affected.
Please consult your doctor if in doubt.
11
12
CG 2400 Use r Guide

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Title                           : Chapter1.PDF
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