Novatel Wireless NRM-EU860D Dual Band Licensed Modular Transmitter User Manual book

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User Manual M1210

www.dell.com | support.dell.comDell™ XPS™ M1210Owner’s ManualModel PP11S

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 About Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Determining Your Computer’s Configuration . . . . . . . . . . . . . . . . . . 15Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . 25Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 25Transferring Information to a New Computer . . . . . . . . . . . . . . . . . . 26Running the Files and Settings Transfer Wizard With the Operating System CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Running the Files and Settings Transfer Wizard Without the Operating System CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Connecting a USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 30Power Protection Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Surge Protectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Line Conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Uninterruptible Power Supplies . . . . . . . . . . . . . . . . . . . . . . 31

Contents 56 Using the Optional Camera . . . . . . . . . . . . . . . . . . . . . . . 45Accessing the Camera’s Help File . . . . . . . . . . . . . . . . . . . . . . . . 45Manually Adjusting the Camera Settings . . . . . . . . . . . . . . . . . . . . 46Creating a Picture or a Video . . . . . . . . . . . . . . . . . . . . . . . . . . 467 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Playing a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 51Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . 52Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Using Dell Media Experience and Dell MediaDirect™. . . . . . . . . . . . . 54If the Computer Is Turned On or in Standby Mode . . . . . . . . . . . . . 54If the Computer Is Turned Off or in Hibernate Mode . . . . . . . . . . . . 54Dell MediaDirect and Dell Media Experience Help . . . . . . . . . . . . 55Connecting Your Computer to a TV or Audio Device . . . . . . . . . . . . . . 56S-Video and Standard Audio . . . . . . . . . . . . . . . . . . . . . . . . 57S-Video and S/PDIF Digital Audio. . . . . . . . . . . . . . . . . . . . . . 58Composite Video and Standard Audio . . . . . . . . . . . . . . . . . . . 60Composite Video and S/PDIF Digital Audio. . . . . . . . . . . . . . . . . 61Component Video and Standard Audio . . . . . . . . . . . . . . . . . . . 63Component Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . . 65Setting Up the Cyberlink (CL) Headphones . . . . . . . . . . . . . . . . . 67Enabling the Display Settings for a TV in Microsoft® Windows® XP . . . 68Sound Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Stereo Sound Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685.1 Surround Sound Mode . . . . . . . . . . . . . . . . . . . . . . . . . 68

6Contents8Using Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71ExpressCards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71ExpressCard Blanks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Installing an ExpressCard. . . . . . . . . . . . . . . . . . . . . . . . . . 71Removing an ExpressCard or Blank . . . . . . . . . . . . . . . . . . . . 72Media Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Installing a Media Memory Card . . . . . . . . . . . . . . . . . . . . . . 73Removing a Media Memory Card. . . . . . . . . . . . . . . . . . . . . . 749 Using Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Physically Connecting to a Network or Broadband Modem . . . . . . . . . . 75Network Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Wireless Local Area Network (WLAN) . . . . . . . . . . . . . . . . . . . . . 76What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 76Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . . 76Setting Up a New WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . 77Connecting to a WLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Determining the Wireless Network Device Manager . . . . . . . . . . . 79Completing the Connection to the WLAN . . . . . . . . . . . . . . . . . 79Monitoring the Status of the Wireless Network Card Through Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Mobile Broadband (or Wireless Wide Area Network) . . . . . . . . . . . . . 80What You Need to Establish a Mobile Broadband Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Checking Your Dell Mobile Broadband Card . . . . . . . . . . . . . . . . 81Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . 81Enabling/Disabling the Dell Mobile Broadband Card. . . . . . . . . . . . 82Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . . . . . 82Microsoft® Windows® Firewall . . . . . . . . . . . . . . . . . . . . . . . . 8210 Securing Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 83Security Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Contents 7Computer Tracking Software . . . . . . . . . . . . . . . . . . . . . . . . . . 84If Your Computer Is Lost or Stolen . . . . . . . . . . . . . . . . . . . . . . . . 8411 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Dell Support Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Accessing the Dell Support Utility . . . . . . . . . . . . . . . . . . . . . 88Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . . . . . 88Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . 88Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 89If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray . . . . . 89If you hear an unfamiliar scraping or grinding sound . . . . . . . . . . . 90Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 90Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91ExpressCard Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96External Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . 96Unexpected characters. . . . . . . . . . . . . . . . . . . . . . . . . . . 96Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 97The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 97The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 97A program stops responding or crashes repeatedly . . . . . . . . . . . . 97A program is designed for an earlier Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 97Dell MediaDirect™ problems . . . . . . . . . . . . . . . . . . . . . . . . 98Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 98Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

8ContentsNetwork Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Wireless Local Area Network (WLAN) . . . . . . . . . . . . . . . . . . . 99Mobile Broadband (Wireless Wide Area Network) . . . . . . . . . . . 100Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Ensuring Sufficient Power for Your Computer . . . . . . . . . . . . . . 101Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . 102No sound from integrated speakers . . . . . . . . . . . . . . . . . . . 103No sound from external speakers . . . . . . . . . . . . . . . . . . . . 103No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . 103Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . 103Video and Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 104If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . 104If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . 104If only part of the display is readable . . . . . . . . . . . . . . . . . . . 105Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . 106Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . 108Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . 108Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . 108Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . . 110Using the Operating System CD. . . . . . . . . . . . . . . . . . . . . . 11212 Adding and Replacing Parts . . . . . . . . . . . . . . . . . . . . . 113Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 113Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . 114Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Contents 9Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . . . 119Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Hinge Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122WLAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Subscriber Identity Module (SIM) Card . . . . . . . . . . . . . . . . . . . . 134Internal Card With Bluetooth® Wireless Technology. . . . . . . . . . . . . 13413 Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13714 Traveling With Your Computer. . . . . . . . . . . . . . . . . . . . 139Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Packing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14015 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14116 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16317 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171Using the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 171Viewing the System Setup Screen . . . . . . . . . . . . . . . . . . . . 171System Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 171Commonly Used Options . . . . . . . . . . . . . . . . . . . . . . . . . 172

10 ContentsCleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173Computer, Keyboard, and Display . . . . . . . . . . . . . . . . . . . . 173Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . 174Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . 175Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . 175FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175Macrovision Product Notice. . . . . . . . . . . . . . . . . . . . . . . . . . 176Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Finding Information 11Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.What Are You Looking For? Find It Here• A diagnostic program for my computer• Drivers for my computer • My device documentation• Notebook System Software (NSS)Drivers and Utilities CD (also known as ResourceCD)NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 106) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 85).Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.NOTE: Drivers and documentation updates can be found at support.dell.com.• Warranty information• Terms and Conditions (U.S. only)• Safety instructions• Regulatory information• Ergonomics information• End User License AgreementDell™ Product Information Guide

12 Finding Information• How to set up my computer Setup Diagram• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft® Windows® LicenseThese labels are located on the bottom of your computer.• Use the Service Tag to identify your computer when you use support.dell.com or contact technical support.• Enter the Express Service Code to direct your call when contacting technical support. What Are You Looking For? Find It Here

Finding Information 13• Solutions — Troubleshooting hints and tips; articles from technicians; online courses; and frequently asked questions• Community — Online discussion with other Dell customers• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system• Customer Care — Contact information, service call and order status, warranty, and repair information• Service and support — Service call status and support history, service contract, online discussions with technical support• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers• Downloads — Certified drivers, patches, and software updatesDell Support Website — support.dell.comNOTE: Select your region to view the appropriate support site.• Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.To download Notebook System Software:1Go to support.dell.com and click Downloads. 2Enter your Service Tag or product model.3In the Download Category drop-down menu, click All.4Select the operating system and operating system language for your computer, and click Submit.5Under Select a Device, scroll to System and Configuration Utilities, and click Dell Notebook System Software.• Software upgrades and troubleshooting hints • Frequently asked questions, hot topics, and general health of your computing environmentDell Support UtilityThe Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the taskbar. For more information, see "Dell Support Utility" on page 88.• How to use Windows XP• How to work with programs and files• How to personalize my desktopWindows Help and Support Center1Click the Start button and click Help and Support.2Type a word or phrase that describes your problem and click the arrow icon.3Click the topic that describes your problem.4Follow the instructions on the screen.What Are You Looking For? Find It Here

14 Finding Information• Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSetDell QuickSet HelpTo view Dell QuickSet Help, right-click the icon in the Microsoft® Windows® taskbar.For more information on Dell QuickSet, see "Dell™ QuickSet" on page 137.• How to reinstall my operating systemOperating System CDNOTE: The Operating System CD is optional and may not ship with your computer.The operating system is already installed on your computer. To reinstall your operating system, use one of the following methods:• Microsoft Windows System Restore — Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files.•Dell PC Restore — Dell PC Restore returns your computer to its original operating state. Dell PC Restore may not ship with your computer.•Operating System CD — If you received an Operating System CD with your computer, you can use it to restore your operating system.For more information, see "Restoring Your Operating System" on page 108.After you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) (see "Reinstalling Drivers and Utilities" on page 106) to reinstall drivers for the devices that came with your computer.NOTE: The color of your CD varies based on the operating system you ordered.What Are You Looking For? Find It Here

About Your Computer 15About Your ComputerDetermining Your Computer’s ConfigurationBased on selections that you made when purchasing your computer, your computer has one of several different video controller configurations. To determine your computer’s video controller configuration: 1Access the Microsoft® Windows® Help and Support Center. For instructions, see "Windows Help and Support Center" on page 13.2Under Pick a Task, click Use Tools to view your computer information and diagnose problems. 3Under My Computer Information, select Hardware. From the My Computer Information - Hardware screen, you can view the type of video controller installed in your computer, as well as the other hardware components.

16 About Your ComputerFront ViewCAMERA —For more information about the camera, see "Using the Optional Camera" on page 45.DISPLAY —For more information about your display, see "Using the Display" on page 33.POWER BUTTON —Press the power button to turn on the computer or to enter or exit a power management mode. See "Power Management Modes" on page 41.SHUTTER BUTTON —Press the shutter button to take a picture. The shutter button is only available with the optional camera.1camera 6device status lights 11 touch pad buttons2display 7keyboard and wireless status lights12 touch pad3power button 8media control buttons 13 keyboard4shutter button 9microphone/line-in connector 14 Dell MediaDirect™ button5speakers (2) 10 headphone connectors (2)1256107398121311414

About Your Computer 17SPEAKERS (2) — To adjust the volume of the integrated speakers, press the media control buttons. DEVICE STATUS LIGHTSIf the computer is connected to an electrical outlet, the light operates as follows:• Solid green: The battery is charging.• Flashing green: The battery is almost fully charged.If the computer is running on a battery, the light operates as follows:• Off: The battery is adequately charged (or the computer is turned off).• Flashing orange: The battery charge is low.• Solid orange: The battery charge is critically low.KEYBOARD AND WIRELESS STATUS LIGHTS —The green lights located above the keyboard indicate the following:Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.Turns on steadily or blinks to indicate battery charge status.Turns on when the numeric keypad is enabled.Turns on when the uppercase letter function is enabled.Turns on when the scroll lock function is enabled.9A

18 About Your ComputerMEDIA CONTROL BUTTONS —Control CD, DVD, and Media Player playback.Turns on when wireless networking is enabled. To enable or disable wireless networking, use the wireless switch. For information on using the wireless switch, see "Dell™ Wi-Fi Catcher™ Network Locator" on page 82.Turns on when a card with Bluetooth® wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature, so the light turns on only if you ordered the card with your computer. For more information, see the documentation that came with your card.To turn off only the Bluetooth wireless technology functionality, right-click the icon in the notification area and click Disable Bluetooth Radio.To enable or disable wireless networking, use the wireless switch. For information on using the wireless switch, see "Dell™ Wi-Fi Catcher™ Network Locator" on page 82.Mute the sound. Turn the volume down.Turn the volume up.Play or pause. Play the previous track.Play the next track. Stop.

20 About Your ComputerLeft Side View MODEM CONNECTOR (RJ-11) NOTICE: The network connector is slightly larger than the modem connector. To help prevent damage to the computer, do not plug a telephone line into the network connector.USB CONNECTORSS-VIDEO TV-OUT CONNECTOR CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.AIR VENTS —The computer uses fans to create airflow through the vents, which prevents the computer from overheating.WIRELESS SWITCH —Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology and scans for wireless networks. For more information about scanning for wireless networks, see "Dell™ Wi-Fi Catcher™ Network Locator" on page 82.1modem connector (RJ-11) 4air vents 7ExpressCard slot2USB connectors (2) 5wireless switch 8hard drive3S-video TV-out connector 6Wi-Fi Catcher lightTo use the internal modem, connect the telephone line to the modem connector.For additional information on using the modem, see the online modem documentation supplied with your computer.Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy-drive cable.Connects your computer to a TV. Also connects digital audio-capable devices using the TV/digital audio adapter cable.1 2 3 5 7 846

About Your Computer 21WI-FI CATCHER™ LIGHT —The light operates as follows:• Flashing green: Searching for networks • Solid green: Strong network found • Solid yellow: Weak network found • Flashing amber: No signal found or error• Off: No signal foundEXPRESSCARD SLOT —Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. You can add an ExpressCard to make WWAN connectivity available on your computer. For more information, see "Using Cards" on page 71.HARD DRIVE —Stores software and data. For more information, see "Hard Drive" on page 116 and "Hard drive problems" on page 90.Right Side ViewOPTICAL DRIVE BAY —You can install devices such as a DVD drive or other optical drive in the optical drive bay. For more information, see "Optical Drive" on page 115.5-IN-1 MEDIA MEMORY CARD READER —Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. The 5-in-1 media memory card reader reads the following digital media memory cards:• Secure Digital (SD) card/SDIO• MultiMediaCard (MMC)•Memory Stick • Memory Stick PRO • xD-Picture Card IEEE 1394 CONNECTOR —Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.1optical drive bay 3IEEE 1394 connector 5video connector25-in-1 media memory card reader4USB connectors (2)1 2 3 4 5

22 About Your ComputerVIDEO CONNECTORBack ViewNETWORK CONNECTOR (RJ-45)BATTERY —When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. For more information about the battery, see "Using a Battery" on page 39.AC ADAPTER CONNECTOR —Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.Connects an external VGA-compatible monitor. 1network connector 3AC adapter connector2battery 4security cable slotConnects the computer to a network. The green and yellow lights next to the connector indicate activity for wired network communications.For information on using the network adapter, see the online network adapter documentation supplied with your computer.1 2 3 4

About Your Computer 23 CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to help prevent damage to the cable.SECURITY CABLE SLOT —Lets you attach a commercially available antitheft device. For more information about the security cable slot, see "Security Cable Lock" on page 83.Bottom ViewHARD DRIVE —Stores software and data. For more information, see "Hard Drive" on page 116 and "Hard drive problems" on page 90.OPTICAL-DRIVE LOCKING SCREW —Holds the optical drive in place. For more information, see "Optical Drive" on page 115.MEMORY MODULE COVER —Covers the compartment that contains the modem and the memory modules. For more information, see "Memory" on page 119.1hard drive 4air vents 7battery charge gauge2optical-drive locking screw 5communications card cover 8battery3memory module cover 6battery-bay latch release13468572

24 About Your Computer CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.AIR VENTS —The computer uses fans to create airflow through the vents, which prevents the computer from overheating.COMMUNICATIONS CARD COVER —Covers the WLAN card slot and the Mobile Broadband card slot. For more information, see "Using Networks" on page 75.BATTERY-BAY LATCH RELEASE —Releases the battery from the battery bay. See "Replacing the Battery" on page 43.BATTERY CHARGE GAUGE —Provides information on the battery charge status. See "Checking the Battery Charge" on page 40.BATTERY —When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. For more information, see "Using a Battery" on page 39.

Setting Up Your Computer 25Setting Up Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.• Cable modem connections that provide high-speed Internet access through your local cable TV line.If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a provided ISP desktop shortcut:1Save and close any open files, and exit any open programs.2Double-click the ISP icon on the Microsoft® Windows® desktop.3Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP:1Save and close any open files, and exit any open programs.2Click the Start button and click Internet Explorer.The New Connection Wizard appears.3Click Connect to the Internet.

26 Setting Up Your Computer4In the next window, click the appropriate option:• If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.• If you have a CD, click Use the CD I got from an ISP.5Click Next.If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP.6Click the appropriate option under How do you want to connect to the Internet?, and then click Next.7Use the setup information provided by your ISP to complete the setup.If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 90. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.Transferring Information to a New ComputerThe Microsoft® Windows® XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:• E-mail messages• Toolbar settings• Window sizes• Internet bookmarks You can transfer the data to the new computer over a network connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: For instructions on setting up a direct cable connection between two computers, go to support.microsoft.com and search for Microsoft Knowledge Base Article #293118, titled How to Use Files and Settings Transfer Wizard in Windows XP. This information may not be available in some countries.For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings Transfer Wizard utility.

Setting Up Your Computer 27Running the Files and Settings Transfer Wizard With the Operating System CD NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included with all computers.Prepare the New Computer for the File Transfer1Start the Files and Settings Transfer Wizard by clicking Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer and click Next.4On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next.5When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.Copy Data From the Old Computer1On the old computer, insert the Windows XP Operating System CD.2On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.3Under What do you want to do?, click Transfer files and settings.4On the Files and Settings Transfer Wizard welcome screen, click Next.5On the Which computer is this? screen, click Old Computer and click Next.6On the Select a transfer method screen, click the transfer method you prefer.7On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.8Click Finish.Transfer Data to the New Computer1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.The wizard reads the collected files and settings and applies them to your new computer.When all of the settings and files have been applied, the Finished screen appears.3Click Finished and restart the new computer.

28 Setting Up Your ComputerRunning the Files and Settings Transfer Wizard Without the Operating System CDTo run the Files and Settings Transfer Wizard without the optional Operating System CD, you must create a wizard disk that lets you create a backup of your data files. Create the wizard disk on removable media so that you can move it from your new computer to your old computer. Create a Wizard Disk1Start the Files and Settings Transfer Wizard by clicking Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer and click Next.4On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive: and click Next.5Insert the removable media, such as a writable CD, and click OK.6When the disk creation completes and the Now go to your old computer message appears, do not click Next.7Go to the old computer.Copy Data From the Old Computer1On the old computer, insert the wizard disk.2Click the Start button and click Run.3In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.4On the Files and Settings Transfer Wizard welcome screen, click Next.5On the Which computer is this? screen, click Old Computer and click Next.6On the Select a transfer method screen, click the transfer method you prefer.7On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.8Click Finish.

Setting Up Your Computer 29Transfer Data to the New Computer1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.The wizard reads the collected files and settings and applies them to your new computer.When all of the settings and files have been applied, the Finished screen appears.3Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell™ Computer Using the Microsoft Windows XP Operating System CD?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.See the documentation that came with the printer for setup information, including how to:• Obtain and install updated drivers.• Connect the printer to the computer.• Load paper and install the toner or ink cartridge.For technical assistance, refer to the printer owner's manual or contact the printer manufacturer. Printer CableYour printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the box in which your computer was shipped.

30 Setting Up Your ComputerConnecting a USB Printer NOTE: You can connect USB devices while the computer is turned on.1Complete the operating system setup if you have not already done so.2Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. 3Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.4Install the printer driver if necessary. See the documentation that came with your printer.Power Protection DevicesSeveral devices are available to protect against power fluctuations and failures:• Surge protectors• Line conditioners• Uninterruptible power supplies (UPS)1USB connector on computer2USB printer cable 3connector on printer213

Setting Up Your Computer 31Surge ProtectorsSurge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When a lightning storm is expected in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.Many surge protectors have a telephone connector for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall connector during electrical storms and when a lightning storm is expected in your area.Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.Line conditioners are designed to maintain AC voltage at a fairly constant level.Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

Using the Display 33Using the DisplayAdjusting BrightnessWhen a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard. NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change.You can press the following keys (key combinations) to adjust display brightness:• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).Switching the Video ImageWhen you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device.Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.For more display options, click Start→ Control Panel→ Display→ Settings.Setting Display ResolutionTo display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed.Before you change any of the default display settings, make a note of the default settings for future reference.

34 Using the DisplayIf you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.1Click the Start button and click Control Panel.2Under Pick a category, click Appearance and Themes.3Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.4Try different settings for Color quality and Screen resolution. NOTE: As the resolution increases, icons and text appear smaller on the screen.

Using the Keyboard and Touch Pad 35Using the Keyboard and Touch PadNumeric KeypadThe numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the keypad.• To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.• To disable the keypad, press <Num Lk> again. 9

Using the Keyboard and Touch Pad 37QuickSet Key CombinationsIf QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management modes. For more information about QuickSet key combinations, right-click the icon in the taskbar, and click Help.Adjusting Keyboard SettingsTo adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. Touch PadThe touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.• To move the cursor, lightly slide your finger over the touch pad.• To select an object, position the cursor on the object and lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.1touch pad 2touch pad buttons (2)12

38 Using the Keyboard and Touch PadThe touch pad has silk screening on the right side and at the bottom to indicate vertical and horizontal scrolling capability. Scrolling is enabled by default. To disable this feature, modify the mouse properties through the Control Panel. NOTE: The scroll zones may not work with all application programs. For the scroll zones to function properly, the application program must be able to use the touch-pad scroll feature.Customizing the Touch PadYou can use the Mouse Properties window to disable the touch pad or adjust its settings.1Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For information about the Control Panel, see the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. 2In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings. 3Click OK to save the settings and close the window.

Using a Battery 39Using a BatteryBattery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, access the Control Panel, click Power Options, and then click the Power Meter tab. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following:• Using optical drives• Using wireless communications devices, ExpressCards, media memory cards, or USB devices• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications• Running the computer in maximum performance mode (See "Configuring Power Management Settings" on page 43.) NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.You can check the battery charge (see "Checking the Battery Charge" on page 40) before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. See "Configuring Power Management Settings" on page 43 for information about accessing QuickSet or the Power Options Properties window. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

40 Using a Battery CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery ChargeThe Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge.Dell™ QuickSet Battery MeterIf Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, charge level, and charge completion time for the battery in your computer. For information about QuickSet, right-click the icon in the taskbar, and click Help. Microsoft® Windows® Power MeterThe Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the icon on the taskbar. For instructions on accessing more information about the Power Meter, see "Configuring Power Management Settings" on page 43.If the computer is connected to an electrical outlet, a icon appears.Charge GaugeBy either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check:• Battery charge (check by pressing and releasing the status button)• Battery health (check by pressing and holding the status button)The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health). Check the Battery ChargeTo check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if four of the lights are on, the battery has 80 percent of its charge remaining. If no lights appear, the battery has no charge.

Using a Battery 41Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described below or by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help.To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Specifications" on page 163 for more information about the battery operating time.Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning, and then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted. You can change the settings for the battery alarms. See "Configuring Power Management Settings" on page 43 for information about accessing QuickSet or the Power Options Properties window.Conserving Battery PowerPerform the following actions to conserve battery power:• Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged.• Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. See "Power Management Modes" on page 41 for more information about standby and hibernate modes.• Use the Power Management Wizard to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press <Fn><Esc>. See "Configuring Power Management Settings" on page 43 for more information on using the Power Management Wizard. NOTE: See "Battery Performance" on page 39 for more information on conserving battery power.Power Management ModesStandby ModeStandby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby mode. NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.

42 Using a BatteryTo enter standby mode:• Click Start→ Shut Down→ Stand by.or• Depending on how you set the power management options on the Advanced tab (see "Configuring Power Management Settings" on page 43) in the Power Options Properties window, use one of the following methods:– Press the power button.– Close the display.– Press <Fn><Esc>.To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch pad.Hibernate ModeHibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.Your computer enters hibernate mode if the battery charge level becomes critically low.To manually enter hibernate mode:• Click Start→ Shut Down, press and hold <Shift>, and then click Hibernate.or• Depending on how you set the power management options on the Advanced tab in the Power Options Properties window, use one of the following methods to enter hibernate mode:– Press the power button.– Close the display.– Press <Fn><Esc>. NOTE: Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see "Removing an ExpressCard or Blank" on page 72), or simply restart (reboot) your computer.To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad. For more information on hibernate mode, see the documentation that came with your operating system.

Using a Battery 43Configuring Power Management SettingsYou can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer.• To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more information about QuickSet, click the Help button in the Power Management Wizard.• To access the Power Options Properties window, click Start→ Control Panel→ Performance and Maintenance→ Power Options. For information on any field in the Power Options Properties window, click the question mark icon on the title bar and then click on the area corresponding to the information that you need.Charging the Battery NOTE: With Dell™ ExpressCharge™, the AC adapter charges a completely discharged 6-cell battery in approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on and also with the higher-capacity 9-cell battery. You can leave the battery in the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.For more information about resolving problems with a battery, see "Power Problems" on page 100.Replacing the BatteryFor instructions about how to replace the main battery, see "Before Working Inside Your Computer" on page 114.Storing a BatteryRemove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 43) before you use it.

Using the Optional Camera 45Using the Optional CameraIf you ordered a camera when you bought your computer, the camera is integrated in the computer display. The camera and its integrated directional microphone allows you to take photos and videos and to communicate visually and verbally with other computer users. The swivel action of the camera is manually adjustable. The blue camera light appears when the camera is turned on. For more information about camera features, see "Specifications" on page 163. NOTE: It is normal for the camera to feel warm to the touch when the computer is running and when the camera is in use.Accessing the Camera’s Help FileTo access the camera’s Video Software Help file, right-click the icon in the notification area and click Help.1directional microphone 2camera 3blue camera light312

46 Using the Optional CameraManually Adjusting the Camera SettingsIf you do not want the camera to use automatic settings, you can manually adjust the camera settings.1Double-click the icon in the notification area and click Camera Settings.2In the Camera Settings window:• Click the Video tab to adjust video settings, such as contrast and brightness.• Click the Audio tab to adjust audio settings, such as the volume level.For more information about camera settings and other camera-related topics, see the camera’s Video Software Help file (see "Accessing the Camera’s Help File" on page 45).Creating a Picture or a Video1Click the icon in the notification area and click QuickCapture.orPress the shutter button to launch the QuickCapture application.

Using the Optional Camera 47The QuickCapture window appears and the blue camera light turns on. You can now direct the camera to point at the object or person that you want to record. The QuickCapture window on the screen shows you the camera target view.2To take a picture, click Take a Picture, or press the shutter button.To record a video, click Record a Video. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on your hard drive. For more information about creating pictures or videos, see the camera’s Video Software Help file (see "Accessing the Camera’s Help File" on page 45).1shutter button1

Using Multimedia 49Using MultimediaPlaying a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. NOTE: Depending on the aspect ratio of your display, movies may display differently.1Press the eject button on the front of the drive.2Pull out the tray.1CD/DVD tray1

50 Using Multimedia3Place the disc, label side up, in the center of the tray and snap the disc onto the spindle. NOTE: If you use a CD/DVD drive that shipped with another computer, you may need to install the drivers and software necessary to play CDs or DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and Utilities CD is optional and may not be available for your computer or in certain countries).4Push the tray back into the drive.To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs.Adjusting the Volume NOTE: When the audio output is muted, you do not hear sound from speakers or headphones.1Double-click the speaker icon in the taskbar.orClick Start→ All Programs→ Accessories→ Entertainment→ Volume Control.2In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.For more information on volume control options, click Help in the Volume Control window.The Volume Meter displays the current volume level, including mute, on your computer. Either click the icon in the taskbar and select or deselect Disable On Screen Volume Meter or press the media-control volume buttons to enable or disable the Volume Meter on the screen.When the Volume Meter is enabled, adjust the volume with the media control volume-up and volume-down buttons.1volume icon 2Volume Meter 3mute icon132

Using Multimedia 51Adjusting the PictureIf an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1Click the Start button and click Control Panel.2Under Pick a category, click Appearance and Themes.3Under Pick a task..., click Change the screen resolution.4In the Display Properties window, click and drag the bar in Screen resolution to reduce the screen resolution setting.5Click the drop-down menu under Color quality, and then click Medium (16 bit).6Click OK to save the settings and close the window. Copying CDs and DVDs NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country.The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

52 Using Multimedia NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.1Click Start→ All Programs→ Roxio→ Creator Projects→ RecordNow Copy.2Under the Copy tab, click Disc Copy.3To copy the CD or DVD:•If you have one CD/DVD drive, ensure that the settings are correct, and then click Disc Copy. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.When prompted, insert a blank CD or DVD into the drive and click OK.•If you have two CD/DVD drives, select the drive into which you have inserted your source CD or DVD, and then click Disc Copy. The computer copies the data from the source CD or DVD to the blank CD or DVD.Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.Using Blank CDs and DVDsCD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media.Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later.CD-Writable DrivesMedia Type Read Write RewritableCD-R Yes Yes NoCD-RW Yes Yes Yes

Using Multimedia 53DVD-Writable DrivesHelpful Tips• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project.• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos.• You cannot create audio DVDs with Roxio Creator Plus.• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.• See the Sonic website at www.sonic.com for additional information.Media Type Read Write RewritableCD-R Yes Yes NoCD-RW Yes Yes YesDVD+R Yes Yes NoDVD-R Yes Yes NoDVD+RW Yes Yes YesDVD-RW Yes Yes YesDVD+R DL Yes Yes NoDVD-R DL Maybe No NoDVD-RAM Maybe No No

54 Using MultimediaUsing Dell Media Experience and Dell MediaDirect™ Based on configuration settings and selections you made when ordering your computer, your computer provides support for:• Dell Media Experience — A multimedia user interface for accessing and playing digital media such as music and videos• Dell MediaDirect — An instant-on multimedia playback mode for digital media NOTE: Dell QuickSet is necessary for Dell MediaDirect to function. Changing or disabling QuickSet’s default settings can limit Dell MediaDirect’s functionality. For more information about Dell QuickSet, see "Dell™ QuickSet" on page 137.Press the Dell MediaDirect button, located on the hinge cover, to launch either Dell Media Experience or Dell MediaDirect. If the Computer Is Turned On or in Standby ModeIf you press the Dell MediaDirect button while the computer is on or in standby mode, either Windows XP Media Center Manager or Dell Media Experience launches, depending on your system setup. If both applications are installed, Windows XP Media Center Manager will launch. NOTE: If both Windows XP Media Center and Dell Media Experience are installed on your computer, you must launch Dell Media Experience through Start→ Programs or click the Media Experience icon on the desktop.If the Computer Is Turned Off or in Hibernate ModeWhen your computer is turned off or in hibernate mode, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application program. NOTICE: You cannot reinstall the Dell Media Experience or Dell MediaDirect feature if you voluntarily reformat the hard drive. You will need the installation software to reinstall these media application programs. Contact Dell for assistance. See "Contacting Dell" on page 141.

Using Multimedia 55 Dell MediaDirect and Dell Media Experience HelpThe Dell media application program on your computer provides help information. When you launch either program, click the desktop icon for additional help.1Dell MediaDirect button1

56 Using MultimediaConnecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer. Cables and component video adapters are available for purchase from Dell.Your computer has an S-video TV-out connector that, together with a standard S-video cable (available from Dell), enables you to connect the computer to a TV.Your TV has either an S-video input connector, a composite video-input connector, or a component video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable, composite video cable, or component video cable to connect your computer to your TV. 1S-video TV-out connector 3S/PDIF digital audio connector5S-video connector2composite video adapter 4composite video-output connector1S-video TV-out connector 3S/PDIF digital audio connector5Pb (blue) component video-output connector2component video adapter 4Pr (red) component video-output connector6Y (green) component video-output connector54321543126

Using Multimedia 57It is recommended that you connect video and audio cables to your computer in one of the following combinations. NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection you should use.• S-video and standard audio• Composite video and standard audio• Component-out video and standard audioWhen you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV. Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 67.S-Video and Standard Audio 1audio connector 2S-video TV-out connector1standard S-video cable 2standard audio cable1212

58 Using Multimedia1Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the component video adapter) if your TV or audio device supports S-video but not S/PDIF digital audio.2Plug one end of the S-video cable into the S-video output connector on the computer.3Plug the other end of the S-video cable into the S-video input connector on your TV.4Plug the single-connector end of the audio cable into the headphone connector on your computer.5Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device.6Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer.7See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.S-Video and S/PDIF Digital Audio1S-video TV-out connector 2composite video adapter1 2

Using Multimedia 591Turn off the computer and the TV and/or the audio device that you want to connect.2Connect the composite video adapter to the S-video TV-out connector on your computer.3Plug one end of the S-video cable into the S-video output connector on the composite video adapter.4Plug the other end of the S-video cable into the S-video input connector on the TV.5Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video adapter cable.6Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device.7Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.1composite video adapter 2S-video cable 3S/PDIF digital audio cable1composite video adapter 2S-video cable1composite video adapter 2S/PDIF digital audio cable123121 2

60 Using Multimedia8See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.Composite Video and Standard Audio1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the composite video adapter to the S-video TV-out connector on your computer.3Plug one end of the composite video cable into the composite video-output connector on the composite video adapter.1audio input connector 2S-video TV-out connector 3composite video adapter1composite video adapter 2composite video cable 3standard audio cable213123

Using Multimedia 614Plug the other end of the composite video cable into the composite video-input connector on the TV.5Plug the single-connector end of the audio cable into the headphone connector on the computer. 6Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.7Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.8See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.Composite Video and S/PDIF Digital Audio1composite video adapter 2composite video cable1S-video TV-out connector 2composite video adapter211 2

62 Using Multimedia1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the composite video adapter to the S-video TV-out connector on the computer.3Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.4Plug the other end of the composite video cable into the composite video-input connector on the TV.5Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the composite video adapter.1composite video adapter 2composite video cable 3standard audio cable1composite video adapter 2composite video cable1composite video adapter 2S/PDIF digital audio cable123211 2

Using Multimedia 636Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device.7Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.8See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.Component Video and Standard Audio1S-video TV-out connector 2component video adapter 1component video adapter 2component video cable 3standard audio cable21123

64 Using Multimedia1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the component video adapter to the S-video TV-out connector on your computer.3Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.4Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.5Plug the single-connector end of the audio cable into the headphone connector on the computer. 6Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device.7Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.8See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.1component video adapter 2component video cable21

Using Multimedia 65Component Video and S/PDIF Digital Audio1S-video TV-out connector 2component video adapter 1component video adapter 2component video cable 3standard audio cable1 2123

66 Using Multimedia1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the component video adapter to the S-video TV-out connector on the computer.3Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.4Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.5Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the component video adapter.6Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device.7Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.8See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.1component video adapter 2component video-output connectors3component video cable1component video adapter 2S/PDIF digital audio cable31221

Using Multimedia 67Enabling S/PDIF Digital AudioIf your computer has a DVD drive, you can enable digital audio for DVD playback.1Click Start, point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD application.2Insert a DVD into the DVD drive.If the DVD begins playing, click the stop button.3Click the Settings option.4Click the DVD option.5Click the DVD Audio Setting icon.6Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the SPDIF option.7Click the Back button once, and then click the Back button again to return to the main menu screen.Enabling S/PDIF in the Windows Audio Driver1Double-click the speaker icon in the Windows notification area.2Click the Options menu and then click Advanced Controls.3Click Advanced.4Click S/PDIF Interface.5Click Close.6Click OK.Setting Up the Cyberlink (CL) Headphones NOTE: The CL headphone feature is available only if your computer has a DVD drive.If your computer has a DVD drive, you can enable digital audio for DVD playback.1Click Start, and point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD program.2Insert a DVD into the DVD drive.If the DVD begins playing, click the stop button.3Click the Settings option.4Click the DVD option.5Click the DVD Audio Setting icon.6Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the Headphones option.

68 Using Multimedia7Click the arrows beside the Audio listening mode setting to scroll through the options, and select the CL Headphone option.8Click the arrows beside the Dynamic range compression option to select the most suitable option.9Click the Back button once, and then click the Back button again to return to the main menu screen.Enabling the Display Settings for a TV in Microsoft® Windows® XPVideo Controller NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the display settings.1Click the Start button, point to Settings, and then click Control Panel.2Double-click Display and click the Settings tab. 3Click Advanced.4Click the tab for your video card. NOTE: To determine the type of video card installed in your computer, see the Windows Help and Support Center. To access the Help and Support Center, click Start→ Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your selection.Sound ModesYour computer is designed to run on two different sound modes—stereo and 5.1 surround sound.Stereo Sound ModeYour computer ships with stereo sound mode as the default. For this mode, the computer is equipped with two different headphone connectors and a microphone/line-in connector at the front of the computer. You can simultaneously use two sets of headphones or other sound output devices and a microphone or other sound input device.5.1 Surround Sound ModeTo switch to 5.1 surround sound mode, you need to connect a speaker’s three differently colored cable connectors—green, yellow, and black—to the headphone and microphone connectors at the front of the computer. NOTE: You must connect the speaker’s black cable connector first or the 5.1 surround sound mode does not work.1Connect the speaker’s black cable connector to the microphone/line-in connector at the front of the computer.A pop-up menu appears, giving the status of which connectors are plugged in to each jack.

Using Multimedia 692Connect the speaker’s green cable connector to the left headphone connector.3Connect the speaker’s yellow cable connector to the right headphone connector.1black cable connector1

70 Using Multimedia1green cable connector 2yellow cable connector21

Using Cards 71Using CardsExpressCards ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and wireless network communications (including wireless wide area network [WWAN] communications), multimedia, and security features to your computer. See "Specifications" on page 163 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device.ExpressCard BlanksYour computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer.To remove the blank, see "Removing an ExpressCard or Blank" on page 72.Installing an ExpressCardYou can install an ExpressCard in the computer while the computer is running. The computer automatically detects the card.ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.To install an ExpressCard:1Hold the card with the top side of the card facing up. The latch may need to be in the "in" position before you insert the card.

72 Using Cards2Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the ExpressCard. Removing an ExpressCard or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Use the ExpressCard configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data.Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and other particles.

Using Cards 73Media Memory Cards The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. NOTE: A media memory card is not a bootable device.The 5-in-1 media memory card reader reads the following media memory cards:• Secure Digital (SD) card/SDIO• MultiMediaCard (MMC)• Memory Stick • Memory Stick PRO • xD-Picture Card Installing a Media Memory CardYou can install a media memory card in the computer while the computer is running. The computer automatically detects the card.Media memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

74 Using CardsTo install a media memory card:1Hold the card with the top side of the card facing up. 2Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes the media memory card and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the CD that came with the media memory card, if applicable. Removing a Media Memory Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Use the media memory card configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Press the card in to release it from the card reader so that it is partially ejected, and remove the card.

Using Networks 75Using NetworksPhysically Connecting to a Network or Broadband ModemBefore you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.To connect a network cable:1Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached.2Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector.

76 Using NetworksNetwork Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.1Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→ Checklist for creating a network. NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).2Complete the checklist.3Return to the Network Setup Wizard and follow the instructions on the screen.Wireless Local Area Network (WLAN)A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves.What You Need to Establish a WLAN ConnectionBefore you can set up a WLAN, you need:• High-speed (broadband) Internet access (such as cable or DSL)• A broadband modem that is connected and working• A wireless router or access point• A wireless network card for each computer that you want to connect to your WLAN• A network cable with the network (RJ-45) connector Checking Your Wireless Network CardDepending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following:• The Start button and the Connect To option• The order confirmation for your computer

Using Networks 77Start Button and Connect To Option1Click Start→ Connect To→ Show all connections.If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.If Wireless Network Connection appears, you have a wireless network card. 2To view detailed information about the wireless network card:aRight-click Wireless Network Connection. bClick Properties. The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab. NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the Start→ Settings→ Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card. The Order Confirmation for Your ComputerThe order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.Setting Up a New WLANConnecting a Wireless Router and a Broadband Modem1Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem.2Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection. See "Physically Connecting to a Network or Broadband Modem" on page 75.3Install any software required for your wireless router. Your wireless router may have been shipped with an installation CD. Installation CDs usually contain installation and troubleshooting information. Install the required software according to the instructions provided by the router manufacturer. 4Shut down your computer and any other wireless-enabled computers in the vicinity through the Start menu. 5Disconnect your broadband modem power cable from the electrical outlet.6Disconnect the network cable from the computer and the modem. NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup.7Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.8Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.

78 Using Networks9Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.10Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem. NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.11Tu r n o n only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize. After 2 minutes, proceed to step 12.12Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to step 13.13Start your computer and wait until the boot process completes.14See the documentation that came with your wireless router to do the following in order to set up the wireless router:• Establish communication between your computer and your wireless router.• Configure your wireless router to communicate with your broadband router.• Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name.15If necessary, configure your wireless network card to connect to the wireless network. See "Connecting to a WLAN" on page 78.Connecting to a WLAN NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area Network (WLAN)" on page 76. NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products.This section provides general procedures for connecting to a network via wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 76 for more information about how to prepare for connecting your computer to a WLAN. Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed. NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 76.

Using Networks 79Determining the Wireless Network Device ManagerDepending on the software installed on your computer, different wireless configuration utilities may manage your network devices:• Your wireless network card’s client utility• The Windows XP operating systemTo determine which wireless configuration utility is managing your wireless network card:1Click Start→ Settings→ Control Panel→ Network Connections.2Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s client utility is managing the wireless network card.If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card.For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center. To access the Help and Support Center:1Click Start→ Help and Support.2Under Pick a Help topic, click Dell User and System Guides.s3Under Device Guides, select the documentation for your wireless network card.Completing the Connection to the WLANWhen you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop). Follow the instructions provided in any utility prompts that appear on your screen.Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network. Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection. NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network.

Using Networks 81Checking Your Dell Mobile Broadband CardDepending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine your computer configuration, see one of the following:• Your order confirmation• Microsoft® Windows® Help and Support CenterTo check your Mobile Broadband card in the Help and Support Center:1Click Start→ Help and Support→ Use Tools to view your computer information and diagnose problems.2Under Tools, click My Computer Information and then click Find information about the hardware installed on this computer.On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components. NOTE: The Mobile Broadband card is listed under Modems.Connecting to a Mobile Broadband Network NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to internal cards with wireless technology. NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet:1Click the Dell Mobile Broadband Card Utility icon, , on the Windows desktop, to run the utility.2Click Connect. NOTE: The Connect button changes to the Disconnect button. 3Follow the instructions on the screen to manage the network connection with the utility.or1Click Start→ All Programs→ Dell Wireless. 2Click Dell Wireless Broadband and follow the instructions on the screen.

82 Using NetworksEnabling/Disabling the Dell Mobile Broadband Card NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network Connection" on page 80), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch.You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the computer (see "Left Side View" on page 20). If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "wireless switch" on page 20.To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card Through Dell™ QuickSet" on page 80.Dell™ Wi-Fi Catcher™ Network LocatorThe wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator software to scan specifically for WiFi wireless local area networks (LAN) in your vicinity. To scan for WiFi networks, slide the switch toward the front of the computer and release, so that the switch springs back to the middle "on" position. To turn off the network locator function, slide the switch to the back or "off" position. The Wi-Fi Catcher Network Locator software functions regardless of whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch is configured through QuickSet or the BIOS (system setup program) to control WiFi network connections. For more information on the Wi-Fi Catcher Network Locator software and to enable the feature through QuickSet, see the Dell QuickSet Help file. To access the Help file, right-click the icon in the taskbar and click Help.Microsoft® Windows® FirewallThe Windows Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet. The firewall is automatically enabled when you run the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel. NOTE: Enabling the Windows Firewall does not reduce the need for virus-checking software.For more information, see the Help and Support Center for the Microsoft® Windows® XP operating system. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.

Securing Your Computer 83Securing Your ComputerSecurity Cable Lock NOTE: Your computer does not ship with a security cable lock.A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer.PasswordsPasswords prevent unauthorized access to your computer. When using passwords, observe the following guidelines:• Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords.• It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure place.

84 Securing Your Computer• Do not share your password with other people.• Ensure that people are not watching you when you type your password. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards (or Mini-Cards) with encryption features. Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. For more information, see your Windows documentation.Computer Tracking SoftwareComputer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature. NOTE: Computer tracking software may not be available in certain countries. NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to report the missing computer.If Your Computer Is Lost or Stolen• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.• If the computer belongs to a company, notify the security office of the company.• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.

Troubleshooting 872If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 141. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.Extended Test Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.Custom Test Tests a specific device. You can customize the tests you want to run.Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.Tab FunctionResults Displays the results of the test and any error conditions encountered.Errors Displays error conditions encountered, error codes, and the problem description.Help Describes the test and may indicate requirements for running the test.Configuration Displays your hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.Parameters Allows you to customize the test by changing the test settings.Option Function

88 Troubleshooting4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.5When the tests are completed, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.Dell Support UtilityThe Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.Accessing the Dell Support UtilityAccess the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.If the Dell Support icon does not appear in your taskbar:1Click the Start button and point to Programs.2Click Dell Support and point to Dell Support Settings.3Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.Clicking the Dell Support IconClick or right-click the icon to perform the following tasks:• Check your computing environment • View the Dell Support Utility settings• Access the help file for the Dell Support Utility• View frequently asked questions• Learn more about the Dell Support Utility• Turn the Dell Support Utility offDouble-Clicking the Dell Support IconDouble-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

Troubleshooting 89Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.TEST THE DRIVE —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 173.ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLECHECK THE CABLE CONNECTIONSCHECK FOR HARDWARE INCOMPATIBILITIES —See "Resolving Software and Hardware Incompatibilities" on page 108.RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 85.CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveCLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —See "Power Management Modes" on page 41 for information on standby mode.CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD or DVD creation software.If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray1Ensure that the computer is shut down.2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.3Gently pull out the tray until it stops.

90 TroubleshootingIf you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.RUN CHECK DISK —1Click the Start button and click My Computer. 2Right-click Local Disk C:.3Click Properties.4Click the Tools tab.5Under Error-checking, click Check Now.6Click Scan for and attempt recovery of bad sectors.7Click Start.E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your e-mail attachments:1In Outlook Express, click Tools, click Options, and then click Security.2Click Do not allow attachments to remove the checkmark.CHECK THE TELEPHONE LINE CONNECTIONCHECK THE TELEPHONE JACKCONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACKUSE A DIFFERENT TELEPHONE LINE—• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

Troubleshooting 91• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.RUN THE MODEM HELPER DIAGNOSTICS —Click the Start button, point to Programs and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.3Click Phone and Modem Options.4Click the Modems tab.5Click the COM port for your modem.6Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.AUXILIARY DEVICE FAILURE —The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see "Using the System Setup Program" on page 171). If the problem persists, contact Dell. See "Contacting Dell" on page 141.BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

$92 TroubleshootingCACHE DISABLED DUE TO FAILURE —The primary cache internal to the microprocessor has failed. Contact Dell. See "Contacting Dell" on page 141.CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the computer. See "Drive Problems" on page 89.DATA ERROR —The hard drive cannot read the data. See "Drive Problems" on page 89.DECREASING AVAILABLE MEMORY —One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 119.DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 85. DRIVE NOT READY —The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See "Hard Drive" on page 116. ERROR READING PCMCIA CARD —The computer cannot identify the ExpressCard. Reinsert the card or try another card. See "ExpressCards" on page 71. EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See "Contacting Dell" on page 141. THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.GATE A20 FAILURE —A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 119. GENERAL FAILURE —The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).$

Troubleshooting 93HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.INVALID CONFIGURATION INFORMATION-PLEASE RUN SYS T E M SETUP PROGRAM —The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 171).KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see page 85).KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see page 85).KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see page 85).KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see page 85).LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT —Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. See "Dell MediaDirect™ problems" on page 98.MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 119).MEMORY ALLOCATION ERROR —The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 119).MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 119).MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 119).

94 TroubleshootingMEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 119).NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted. Contact Dell. See "Contacting Dell" on page 141.NO TIMER TICK INTERRUPT —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 85). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —You have too many programs open. Close all windows and open the program that you want to use.OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see "Hard Drive" on page 116). If the problem persists, contact Dell. See "Contacting Dell" on page 141. OPTIONAL ROM BAD CHECKSUM —The optional ROM apparently failed. Contact Dell. See "Contacting Dell" on page 141.A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. Remove and then reinstall the program.1Click the Start button and click Control Panel.2Click Add or Remove Programs.3Select the program you want to remove.4Click Remove or Change/Remove and follow the prompts on the screen.5See the program documentation for installation instructions.SECTOR NOT FOUND —The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Windows Help and Support Center for instructions. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.SEEK ERROR —The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 85).TIME-OF-DAY CLOCK LOST POWER —System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. See "Using the System Setup Program" on page 171. If the message reappears, contact Dell. See "Contacting Dell" on page 141.TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell. See "Contacting Dell" on page 141.

$Troubleshooting 95TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM —The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See "Using the System Setup Program" on page 171.TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 85).UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see page 85).X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.ExpressCard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE EXPRESSCARD —Ensure that the ExpressCard is properly inserted into the connector.ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS —Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed.IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED EXPRESSCARD —Contact Dell. See "Contacting Dell" on page 141. Also, for Mobile Broadband (WWAN) ExpressCards, see "For information about troubleshooting wireless local area networks, see "Wireless Local Area Network (WLAN)" on page 76." on page 99.IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL —Contact the ExpressCard manufacturer.IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 141. IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 141. ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR$

96 TroubleshootingKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.CHECK THE KEYBOARD CABLE —Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.CHECK THE EXTERNAL KEYBOARD —1Shut down the computer, wait 1 minute, and turn it on again.2Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.3From the Windows desktop, click the Start button, point to Programs→ Accessories, and then click Notepad. 4Type some characters on the external keyboard and verify that they appear on the display.If you cannot verify these steps, you may have a defective external keyboard. TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —1Shut down the computer.2Disconnect the external keyboard.3Turn on the computer. 4From the Windows desktop, click the Start button, point to Programs→ Accessories, and click Notepad. 5Type some characters on the internal keyboard and verify that they appear on the display.If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "Contacting Dell" on page 141.RUN THE KEYBOARD DIAGNOSTICS TESTS —Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see page 85). If the tests indicate a defective external keyboard, contact Dell. See "Contacting Dell" on page 141.Unexpected charactersDISABLE THE NUMERIC KEYPAD —Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Troubleshooting 97Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.The computer does not start upENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLETThe computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown.TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding or crashes repeatedlyEND THE PROGRAM —1Press <Crtl><Shift><Esc> simultaneously.2Click the Applications tab and select the program that is no longer responding.3Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows® operating systemRUN THE PROGRAM COMPATIBILITY WIZARD —The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.1Click the Start button, point to Programs→ Accessories, and then click Program Compatibility Wizard.2In the welcome screen, click Next.3Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

98 TroubleshootingDell MediaDirect™ problemsCHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION —Click the question mark icon at the bottom of the Dell MediaDirect screen to access Help. TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER —If you purchased a DVD drive with your computer, this software should already be installed. VIDEO QUALITY PROBLEMS —Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. CANNOT PLAY SOME MEDIA FILES —Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows XP operating system environment. ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance. See "Contacting Dell" on page 141. Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELYUSE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDSSAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENUSCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Troubleshooting 99RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition is related to a software problem. See "Dell Diagnostics" on page 85.Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 119).• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 119).• Run the Dell Diagnostics (see page 85). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 119).• Ensure that you are following the memory installation guidelines (see "Memory" on page 119).• Run the Dell Diagnostics (see page 85). Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network wall connector.CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —No light indicates that no network communication exists. Replace the network cable.RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAINCHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.Wireless Local Area Network (WLAN)For information about troubleshooting wireless local area networks, see "Wireless Local Area Network (WLAN)" on page 76.

100 TroubleshootingMobile Broadband (Wireless Wide Area Network) NOTE: The Dell Mobile Broadband Card Utility user’s guide and the Mobile Broadband ExpressCard user’s guide are available through the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. You can also download the Dell Mobile Broadband Card Utility user’s guide from support.dell.com. NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN card, click Start→ Connect To→ Wireless Network Connection→ Disable. NOTE: The icon will appear in the notification area if the computer has a Dell Mobile Broadband (wireless wide area network [WWAN]) device installed. Double-click the icon to launch the utility.ACTIVATE THE MOBILE BROADBAND EXPRESSCARD —You must activate the Mobile Broadband ExpressCard before you can connect to the network. Position the mouse over the icon in the notification area to verify the status of the connection. If the card is not activated, follow the card activation instructions located within the Dell Mobile Broadband Card Utility. To access the utility, double-click the icon located in the taskbar, at the lower-right corner of your screen. If your ExpressCard is not a Dell-branded card, see the manufacturer’s instructions for your card.CHECK NETWORK CONNECTION STATUS IN DELL MOBILE BROADBAND CARD UTILITY —Double-click the icon to launch the Dell Mobile Broadband Card Utility. Check the status in the main window:•No card detected — Restart the computer, and launch the Dell Mobile Broadband Card Utility again. •Check your WWAN service — Contact your cellular service provider to verify your plan coverage and supported services.Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE POWER LIGHT —When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. NOTE: For information on standby mode, see "Power Management Modes" on page 41.CHARGE THE BATTERY —The battery charge may be depleted.1Reinstall the battery.2Use the AC adapter to connect the computer to an electrical outlet.3Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.CHECK THE BATTERY STATUS LIGHT —If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

Troubleshooting 101If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "Contacting Dell" on page 141.CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0°C (32°F), the computer will not start up.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.ADJUST THE POWER PROPERTIES —See "Power Management Modes" on page 41.RESEAT THE MEMORY MODULES —If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory" on page 119).Ensuring Sufficient Power for Your ComputerYour computer is designed to use the 65-W AC adapter that shipped with your computer; for optimum system performance, you should always use this adapter.Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.ENSURE THAT THE PRINTER IS TURNED ONCHECK THE PRINTER CABLE CONNECTIONS —• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer. TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

102 TroubleshootingVERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click View installed printers or fax printers.If the printer is listed, right-click the printer icon.3Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.REINSTALL THE PRINTER DRIVER —See the printer documentation for instructions.Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and troubleshooting information.CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and troubleshooting information.UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.RESTART THE COMPUTER AND TRY THE SCANNER AGAINCHECK THE CABLE CONNECTIONS —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and the computer.VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Troubleshooting 103No sound from integrated speakersADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.REINSTALL THE SOUND (AUDIO) DRIVER —See "Reinstalling Drivers and Utilities" on page 106.No sound from external speakersENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.REINSTALL THE AUDIO DRIVER —See "Reinstalling Drivers and Utilities" on page 106. RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 85. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.No sound from headphonesCHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is securely inserted into the headphone connector (see page 22).ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.Touch Pad or Mouse ProblemsCHECK THE TOUCH PAD SETTINGS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click Mouse.3Try adjusting the settings.CHECK THE MOUSE CABLE —Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

104 TroubleshootingTO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —1Shut down the computer.2Disconnect the mouse.3Turn on the computer. 4At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.REINSTALL THE TOUCH PAD DRIVER —See "Reinstalling Drivers and Utilities" on page 106.Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.CHECK THE BATTERY —If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.ADJUST THE POWER PROPERTIES —Search for the keyword standby in the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.SWITCH THE VIDEO IMAGE —If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.If the display is difficult to readADJUST THE BRIGHTNESS —Press <Fn> and the up- or down-arrow key.MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —Eliminate sunlight glare, which can cause poor picture quality.

Troubleshooting 105ADJUST THE WINDOWS DISPLAY SETTINGS —1Click the Start button and then click Control Panel.2Click Appearance and Themes.3Click the area you want to change or click the Display icon.4Try different settings for Color quality and Screen resolution.SEE "ERROR MESSAGES"—If an error message appears, see "Error Messages" on page 91.If only part of the display is readableCONNECT AN EXTERNAL MONITOR —1Shut down your computer and connect an external monitor to the computer.2Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.If the external monitor works, the computer display or video controller may be defective. Contact Dell. See "Contacting Dell" on page 141.DriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:• Upgrade your operating system.• Reinstall your operating system.• Connect or install a new device.Identifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.

106 Troubleshooting3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. See "Reinstalling Drivers and Utilities" on page 106.Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Right-click the device for which the new driver was installed and click Properties.7Click the Drivers tab.8Click Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using Microsoft Windows XP System Restore" on page 108) to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities CD NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD.1Save and close any open files, and exit any open programs. 2Insert the Drivers and Utilities CD.In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first

Troubleshooting 107time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.3From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.4Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer.5After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus.A link or links appear(s) for the specific drivers and utilities used by your computer.6Click the link of a specific driver or utility to display information about the driver or utility that you want to install.7Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file.If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.Manually Reinstalling Drivers NOTE: If your computer has an infrared sensor and you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program (see "Using the System Setup Program" on page 171) before continuing with the driver installation. See "Reinstalling Drivers and Utilities" on page 106. For information about components installed on your computer, see "Determining Your Computer’s Configuration" on page 15.1After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.2Click Properties.3Click the Hardware tab and click Device Manager.4Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).5Double-click the name of the device for which you are installing the driver.6Click the Driver tab and click Update Driver.7Click Install from a list or specific location (Advanced) and click Next.8Click Browse and browse to the location to which you previously copied the driver files.

108 Troubleshooting9When the name of the appropriate driver appears, click Next.10Click Finish and restart your computer.Resolving Software and Hardware IncompatibilitiesIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:1Click the Start button and click Help and Support.2Ty p e hardware troubleshooter in the Search field and click the arrow to start the search.3Click Hardware Troubleshooter in the Search Results list.4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.Restoring Your Operating SystemYou can restore your operating system in the following ways:• Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Microsoft Windows XP System Restore" on page 108.• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem. For instructions, see "Using Dell PC Restore by Symantec" on page 110.• If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem. For instructions, see "Using the Operating System CD" on page 112.Using Microsoft Windows XP System RestoreThe Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for additional information on using System Restore. To access help, see "Windows Help and Support Center" on page 13. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Troubleshooting 109 NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Creating a Restore Point1Click the Start button and click Help and Support.2Click the task for System Restore.3Follow the instructions on the screen.Restoring the Computer to an Earlier Operating StateIf problems occur after you install a device driver, use Device Driver Rollback (see page 106) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to Programs→ Accessories→ System Tools, and then click System Restore.2Ensure that Restore my computer to an earlier time is selected and click Next.3Click a calendar date to which you want to restore your computer.The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.5Click Next.The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.6After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to Programs→ Accessories→ System Tools, and then click System Restore.2Click Undo my last restoration and click Next.

110 TroubleshootingEnabling System RestoreIf you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click the Start button and click Control Panel. 2Click Performance and Maintenance.3Click System.4Click the System Restore tab.5Ensure that Turn off System Restore is unchecked.Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any application programs or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore (see "Using Microsoft Windows XP System Restore" on page 108) did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.To use PC Restore:1Turn on the computer.During the boot process, a blue bar with www.dell.com appears at the top of the screen.2Immediately upon seeing the blue bar, press <Ctrl><F11>.If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.3On the next screen that appears, click Restore.4On the next screen, click Confirm.The restore process takes approximately 6–10 minutes to complete.5When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

$Troubleshooting 1116When prompted, click Yes.The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7Click Next.The System Restore screen appears and the computer restarts. 8After the computer restarts, click OK.Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.To remove PC Restore:1Log on to the computer as a local administrator.2In Windows Explorer, go to c:\dell\utilities\DSR.3Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.4Click OK to remove the PC Restore partition on the hard drive.5Click Yes when a confirmation message appears.The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. 6Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space.7Click Finish to close the PC Restore Removal window.8Restart the computer.$